Data Centre Technician Hendon £28,000 to £32,000 Our client, a pioneer in Cloud, Connectivity, Unified Communications, and Cyber Security, are looking for a Data Centre Technician to join their team. You will be responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Benefits: Private medical health cover Medicash cover Life assurance scheme Season ticket loans Birthday day off 25 days holidays + Bank Holidays + Buy Back Holiday scheme Key responsibilities for this position: Deploy server, network, and storage hardware, including associated cabling/patching. Execute cabling/patching tasks for both copper and fiber, catering to diverse client requirements. Manage the decommissioning of hardware, ensuring proper preparation for shipping, and collaborate with third-party couriers for seamless coordination. Perform various remote hands duties within Data Centers, encompassing power cycling equipment, replacing faulty hardware components, re-seating network cards, and conducting cabling tests. Conduct routine checks for network activity, firewall status, and error displays using LED alerts or system monitoring tools. Conduct audits of client cabling and hardware, producing comprehensive supporting documentation. Collaborate closely with internal and external client teams to diagnose and resolve incidents across various technologies. Serve as an access host for visitors to client Data Centers. Adhere to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices. Manage and process Access, Remote Hands, and delivery tickets for co-location clients and internal works. Acquire a basic understanding of support functions within the Data Centre with the goal of progressing into other roles within the Data Centre and the broader business. Participate in a 24x7x365 on-call Rota, providing support for client access at Data Centres, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults, and any other out-of-hours works as required internally or by clients. Skills and qualifications required: Possession of a full UK Driving License and a personal car is essential for this position. Meet SC and BPSS security clearance vetting and approval requirements. Previous experience in a similar role is advantageous but not mandatory. Ability to thrive under pressure while maintaining attention to detail and making informed decisions. Excellent written and verbal communication skills. Logical approach to troubleshooting, problem-solving, and fault diagnosis. Ability to take ownership of issues and follow through to resolution. Interested? Apply now and we can discuss this in more detail and provide you with a more detailed job description. Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Mar 27, 2024
Full time
Data Centre Technician Hendon £28,000 to £32,000 Our client, a pioneer in Cloud, Connectivity, Unified Communications, and Cyber Security, are looking for a Data Centre Technician to join their team. You will be responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Benefits: Private medical health cover Medicash cover Life assurance scheme Season ticket loans Birthday day off 25 days holidays + Bank Holidays + Buy Back Holiday scheme Key responsibilities for this position: Deploy server, network, and storage hardware, including associated cabling/patching. Execute cabling/patching tasks for both copper and fiber, catering to diverse client requirements. Manage the decommissioning of hardware, ensuring proper preparation for shipping, and collaborate with third-party couriers for seamless coordination. Perform various remote hands duties within Data Centers, encompassing power cycling equipment, replacing faulty hardware components, re-seating network cards, and conducting cabling tests. Conduct routine checks for network activity, firewall status, and error displays using LED alerts or system monitoring tools. Conduct audits of client cabling and hardware, producing comprehensive supporting documentation. Collaborate closely with internal and external client teams to diagnose and resolve incidents across various technologies. Serve as an access host for visitors to client Data Centers. Adhere to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices. Manage and process Access, Remote Hands, and delivery tickets for co-location clients and internal works. Acquire a basic understanding of support functions within the Data Centre with the goal of progressing into other roles within the Data Centre and the broader business. Participate in a 24x7x365 on-call Rota, providing support for client access at Data Centres, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults, and any other out-of-hours works as required internally or by clients. Skills and qualifications required: Possession of a full UK Driving License and a personal car is essential for this position. Meet SC and BPSS security clearance vetting and approval requirements. Previous experience in a similar role is advantageous but not mandatory. Ability to thrive under pressure while maintaining attention to detail and making informed decisions. Excellent written and verbal communication skills. Logical approach to troubleshooting, problem-solving, and fault diagnosis. Ability to take ownership of issues and follow through to resolution. Interested? Apply now and we can discuss this in more detail and provide you with a more detailed job description. Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Employer description: MCS is an independently owned Building Services provider who specialise in the design, installation & delivery of building services solutions, covering all aspects of mechanical and electrical engineering installations. Our unique culture is part of our DNA and is an underpinning factor in our success. We offer a service which is innovative and client focused, we collaborate with our customers and supply chain partners to ensure we deliver the best results. Overview: We are now looking for an eager candidate to join us as an apprentice. Join our dynamic team where you will not only provide essential IT support but also play a crucial role in enhancing our cybersecurity posture. This role is tailored for individuals who are passionate about technology and cybersecurity, offering a unique opportunity to develop expertise in these areas using Microsoft 365 & other cutting-edge tools. Salary: £15,000 per annum. Duties: what you will do in your working day: Assist in providing comprehensive IT support, troubleshooting hardware, software, and network issues Play a pivotal role in improving the business's cybersecurity measures, focusing on Microsoft 365 security tools and features Involve in the configuration and maintenance of Microsoft 365 applications, emphasizing security and data protection (Exchange Online, SharePoint Online, Microsoft Desktop Apps) Contribute to securing our Microsoft RDS and Access EasyBuild accounting system against potential cyber threats Support the management of device configurations and enhance security protocols using Intune Collaborate in the implementation of IT strategic plans with a key focus on developing robust cybersecurity frameworks Participate in specialized training sessions and workshops centered around cybersecurity, Microsoft 365, and other relevant technologies Actively ensure adherence to the latest best practices in IT security, data protection, and compliance What we are looking for: Able to work to deadlines Methodical & organised Have excellent time management and attention to detail Some form of experience in IT Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Monday - Friday, 9am - 5pm. Total hours per week: 35 You will be trained in: Technical competencies Communication IT security Remote infrastructure Data Problem solving Benefits: Free on-site parking Cycle-to-work scheme Friendly atmosphere Coffee machine Free Tea/Coffee/fruit 28 Days Annual Leave (Incd Bank Holidays) Staff events (Paid for by Company) Paid sick leave Pension contribution matching Mental health and wellbeing support Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 27, 2024
Full time
Employer description: MCS is an independently owned Building Services provider who specialise in the design, installation & delivery of building services solutions, covering all aspects of mechanical and electrical engineering installations. Our unique culture is part of our DNA and is an underpinning factor in our success. We offer a service which is innovative and client focused, we collaborate with our customers and supply chain partners to ensure we deliver the best results. Overview: We are now looking for an eager candidate to join us as an apprentice. Join our dynamic team where you will not only provide essential IT support but also play a crucial role in enhancing our cybersecurity posture. This role is tailored for individuals who are passionate about technology and cybersecurity, offering a unique opportunity to develop expertise in these areas using Microsoft 365 & other cutting-edge tools. Salary: £15,000 per annum. Duties: what you will do in your working day: Assist in providing comprehensive IT support, troubleshooting hardware, software, and network issues Play a pivotal role in improving the business's cybersecurity measures, focusing on Microsoft 365 security tools and features Involve in the configuration and maintenance of Microsoft 365 applications, emphasizing security and data protection (Exchange Online, SharePoint Online, Microsoft Desktop Apps) Contribute to securing our Microsoft RDS and Access EasyBuild accounting system against potential cyber threats Support the management of device configurations and enhance security protocols using Intune Collaborate in the implementation of IT strategic plans with a key focus on developing robust cybersecurity frameworks Participate in specialized training sessions and workshops centered around cybersecurity, Microsoft 365, and other relevant technologies Actively ensure adherence to the latest best practices in IT security, data protection, and compliance What we are looking for: Able to work to deadlines Methodical & organised Have excellent time management and attention to detail Some form of experience in IT Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: Monday - Friday, 9am - 5pm. Total hours per week: 35 You will be trained in: Technical competencies Communication IT security Remote infrastructure Data Problem solving Benefits: Free on-site parking Cycle-to-work scheme Friendly atmosphere Coffee machine Free Tea/Coffee/fruit 28 Days Annual Leave (Incd Bank Holidays) Staff events (Paid for by Company) Paid sick leave Pension contribution matching Mental health and wellbeing support Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Randstad Construction & Property
Wokingham, Berkshire
Job Title: Shift Technician - Data Centre Location: Wokingham, United Kingdom Salary: Up to £55,000 per annum Shift Pattern: 2 days, 2 nights, 4 off Are you a skilled technician with a passion for data centre operations? We're seeking a Shift Technician to join our dynamic team at our state-of-the-art data centre in Wokingham. This is a fantastic opportunity to be part of a critical team ensuring the smooth operation of our infrastructure, with a competitive salary and attractive benefits package. Key Responsibilities: Monitor and maintain data centre infrastructure, including servers, networking equipment, and power distribution systems. Conduct routine maintenance tasks and respond promptly to equipment failures or alarms. Perform troubleshooting and diagnostics to identify and resolve technical issues. Coordinate with vendors and contractors for equipment repairs and upgrades. Ensure compliance with industry standards and best practices for data centre operations. Document procedures and maintain accurate records of maintenance activities. Requirements: Proven experience in a similar role, preferably within a data center environment. Strong technical skills in areas such as server hardware, networking, and power systems. Familiarity with data center management tools and monitoring systems. Ability to work effectively in a fast-paced, 24/7 environment. Excellent problem-solving and communication skills. Relevant certifications (e.g., CompTIA, Cisco, etc.) are a plus. Benefits: Competitive salary up to £55,000 per annum. Shift pattern of 2 days, 2 nights, 4 off, providing flexibility and work-life balance. Annual leave allowance. Partner discounts on various retailers. 3% pension contribution. Private medical care coverage. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Mar 26, 2024
Full time
Job Title: Shift Technician - Data Centre Location: Wokingham, United Kingdom Salary: Up to £55,000 per annum Shift Pattern: 2 days, 2 nights, 4 off Are you a skilled technician with a passion for data centre operations? We're seeking a Shift Technician to join our dynamic team at our state-of-the-art data centre in Wokingham. This is a fantastic opportunity to be part of a critical team ensuring the smooth operation of our infrastructure, with a competitive salary and attractive benefits package. Key Responsibilities: Monitor and maintain data centre infrastructure, including servers, networking equipment, and power distribution systems. Conduct routine maintenance tasks and respond promptly to equipment failures or alarms. Perform troubleshooting and diagnostics to identify and resolve technical issues. Coordinate with vendors and contractors for equipment repairs and upgrades. Ensure compliance with industry standards and best practices for data centre operations. Document procedures and maintain accurate records of maintenance activities. Requirements: Proven experience in a similar role, preferably within a data center environment. Strong technical skills in areas such as server hardware, networking, and power systems. Familiarity with data center management tools and monitoring systems. Ability to work effectively in a fast-paced, 24/7 environment. Excellent problem-solving and communication skills. Relevant certifications (e.g., CompTIA, Cisco, etc.) are a plus. Benefits: Competitive salary up to £55,000 per annum. Shift pattern of 2 days, 2 nights, 4 off, providing flexibility and work-life balance. Annual leave allowance. Partner discounts on various retailers. 3% pension contribution. Private medical care coverage. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Data Centre Technician Farnborough £28,000 to £32,000 Our client, a pioneer in Cloud, Connectivity, Unified Communications, and Cyber Security, are looking for a Data Centre Technician to join their team. You will be responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Benefits: Private medical health cover Medicash cover Life assurance scheme Season ticket loans Birthday day off 25 days holidays + Bank Holidays + Buy Back Holiday scheme Key responsibilities for this position: Deploy server, network, and storage hardware, including associated cabling/patching. Execute cabling/patching tasks for both copper and fiber, catering to diverse client requirements. Manage the decommissioning of hardware, ensuring proper preparation for shipping, and collaborate with third-party couriers for seamless coordination. Perform various remote hands duties within Data Centers, encompassing power cycling equipment, replacing faulty hardware components, re-seating network cards, and conducting cabling tests. Conduct routine checks for network activity, firewall status, and error displays using LED alerts or system monitoring tools. Conduct audits of client cabling and hardware, producing comprehensive supporting documentation. Collaborate closely with internal and external client teams to diagnose and resolve incidents across various technologies. Serve as an access host for visitors to client Data Centers. Adhere to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices. Manage and process Access, Remote Hands, and delivery tickets for co-location clients and internal works. Acquire a basic understanding of support functions within the Data Centre with the goal of progressing into other roles within the Data Centre and the broader business. Participate in a 24x7x365 on-call Rota, providing support for client access at Data Centres, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults, and any other out-of-hours works as required internally or by clients. Skills and qualifications required: Possession of a full UK Driving License and a personal car is essential for this position. Meet SC and BPSS security clearance vetting and approval requirements. Previous experience in a similar role is advantageous but not mandatory. Ability to thrive under pressure while maintaining attention to detail and making informed decisions. Excellent written and verbal communication skills. Logical approach to troubleshooting, problem-solving, and fault diagnosis. Ability to take ownership of issues and follow through to resolution. Interested? Apply now and we can discuss this in more detail and provide you with a more detailed job description. Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Mar 25, 2024
Full time
Data Centre Technician Farnborough £28,000 to £32,000 Our client, a pioneer in Cloud, Connectivity, Unified Communications, and Cyber Security, are looking for a Data Centre Technician to join their team. You will be responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Benefits: Private medical health cover Medicash cover Life assurance scheme Season ticket loans Birthday day off 25 days holidays + Bank Holidays + Buy Back Holiday scheme Key responsibilities for this position: Deploy server, network, and storage hardware, including associated cabling/patching. Execute cabling/patching tasks for both copper and fiber, catering to diverse client requirements. Manage the decommissioning of hardware, ensuring proper preparation for shipping, and collaborate with third-party couriers for seamless coordination. Perform various remote hands duties within Data Centers, encompassing power cycling equipment, replacing faulty hardware components, re-seating network cards, and conducting cabling tests. Conduct routine checks for network activity, firewall status, and error displays using LED alerts or system monitoring tools. Conduct audits of client cabling and hardware, producing comprehensive supporting documentation. Collaborate closely with internal and external client teams to diagnose and resolve incidents across various technologies. Serve as an access host for visitors to client Data Centers. Adhere to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices. Manage and process Access, Remote Hands, and delivery tickets for co-location clients and internal works. Acquire a basic understanding of support functions within the Data Centre with the goal of progressing into other roles within the Data Centre and the broader business. Participate in a 24x7x365 on-call Rota, providing support for client access at Data Centres, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults, and any other out-of-hours works as required internally or by clients. Skills and qualifications required: Possession of a full UK Driving License and a personal car is essential for this position. Meet SC and BPSS security clearance vetting and approval requirements. Previous experience in a similar role is advantageous but not mandatory. Ability to thrive under pressure while maintaining attention to detail and making informed decisions. Excellent written and verbal communication skills. Logical approach to troubleshooting, problem-solving, and fault diagnosis. Ability to take ownership of issues and follow through to resolution. Interested? Apply now and we can discuss this in more detail and provide you with a more detailed job description. Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. About the team: Core Technology (CT) is a global team responsible for the end-to-end eBay technology platform. This platform runs our entire infrastructure and all the services that come together to form IT Support Specialist onsite: act as point of contact and provide guidance while maintaining the highest level of customer service and attention to detail. Assist with day to day operation in our IT walk-in area and daily Service Requests Provide hardware and software support to end users based on reported IT issues/requests Record, categorise and prioritise service requests via tickets in the ticket management system Monitor support queue tickets daily - identify gaps and escalate to manager Support the Knowledge base and ensure articles are accurate and update or create as requirements or process change Support video and teleconference technology, printers and various brands of hardware (Windows and Mac) Support remote based employees in and out of same country Enable accurate procurement request and inventory management including auditing and reporting Perform asset management tasks, inventory, audits and disposals onsite Assist in projects for expansion and mergers and acquisitions Basic Qualifications: Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal Understanding of IT environments and professional experience in IT Support Strong knowledge of Microsoft Windows and Office Suite Customer-focused with a passion for delivering outstanding support Ability to prioritize and manage multiple tasks in a fast-paced environment Experience in administration and troubleshooting of Windows and MacOS Experience with mobile devices management with iOS and Android Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
Mar 23, 2024
Full time
At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all. About the team: Core Technology (CT) is a global team responsible for the end-to-end eBay technology platform. This platform runs our entire infrastructure and all the services that come together to form IT Support Specialist onsite: act as point of contact and provide guidance while maintaining the highest level of customer service and attention to detail. Assist with day to day operation in our IT walk-in area and daily Service Requests Provide hardware and software support to end users based on reported IT issues/requests Record, categorise and prioritise service requests via tickets in the ticket management system Monitor support queue tickets daily - identify gaps and escalate to manager Support the Knowledge base and ensure articles are accurate and update or create as requirements or process change Support video and teleconference technology, printers and various brands of hardware (Windows and Mac) Support remote based employees in and out of same country Enable accurate procurement request and inventory management including auditing and reporting Perform asset management tasks, inventory, audits and disposals onsite Assist in projects for expansion and mergers and acquisitions Basic Qualifications: Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal Understanding of IT environments and professional experience in IT Support Strong knowledge of Microsoft Windows and Office Suite Customer-focused with a passion for delivering outstanding support Ability to prioritize and manage multiple tasks in a fast-paced environment Experience in administration and troubleshooting of Windows and MacOS Experience with mobile devices management with iOS and Android Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico. This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
IT Support Technician On-site Hemel Hempstead/Slough We are actively looking to secure a IT Support Technician to join Experis as one of our expert consultants, delivering services to our clients. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. The role The Data Center Technician is responsible for the physical installation, configuration, and maintenance of Servers, networking equipment, and other data center infrastructure. They are the forefront of customer service for the Cloud Data Center and are responsible for first line troubleshooting of customer hardware issues & outages, as well as identify and remediate incidents. The ideal candidate will have a strong understanding of computer hardware and networking concepts, as well as excellent customer service skills. Responsibilities Rack, build, cable, configure, and provision Servers. Rack, cable, and deploy Cisco Layer 2 networking equipment. Troubleshoot, test, quality assurance of server hardware. Professionally resolve customer hardware issues via ticket. Troubleshoot and resolve issues with basic network and operating system installations and configurations. Monitor and assist our automated provisioning system for new server orders. Monitor and escalate issues with customer's Servers as necessary. Troubleshoot distressed hardware such as RAM, CPU, Motherboard, hard drives, for physical damage and testing through automated systems. Required experience University degree or equivalent in IT or related field. A level or equivalent in IT or related field. Strong understanding of computer hardware and networking concepts. Excellent customer service skills. Ability to work independently and as part of a team. Ability to work shift work.
Aug 16, 2023
Full time
IT Support Technician On-site Hemel Hempstead/Slough We are actively looking to secure a IT Support Technician to join Experis as one of our expert consultants, delivering services to our clients. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. The role The Data Center Technician is responsible for the physical installation, configuration, and maintenance of Servers, networking equipment, and other data center infrastructure. They are the forefront of customer service for the Cloud Data Center and are responsible for first line troubleshooting of customer hardware issues & outages, as well as identify and remediate incidents. The ideal candidate will have a strong understanding of computer hardware and networking concepts, as well as excellent customer service skills. Responsibilities Rack, build, cable, configure, and provision Servers. Rack, cable, and deploy Cisco Layer 2 networking equipment. Troubleshoot, test, quality assurance of server hardware. Professionally resolve customer hardware issues via ticket. Troubleshoot and resolve issues with basic network and operating system installations and configurations. Monitor and assist our automated provisioning system for new server orders. Monitor and escalate issues with customer's Servers as necessary. Troubleshoot distressed hardware such as RAM, CPU, Motherboard, hard drives, for physical damage and testing through automated systems. Required experience University degree or equivalent in IT or related field. A level or equivalent in IT or related field. Strong understanding of computer hardware and networking concepts. Excellent customer service skills. Ability to work independently and as part of a team. Ability to work shift work.
Team LeaderJob ID: Amazon UK Services Ltd.Job summary Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams bond and the work ethic that enables our business run like clockwork. Our teams take real pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world. Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Senior Reliability Maintenance Engineering Technician. The focus of the Senior Reliability Maintenance Engineering Technician role is to ensure safety regulations and policies are adhered to, to ensure preventative maintenance is conducted on time to a high standard and to provide high levels of equipment availability through continuous improvement. Shift Pattern: This role includes working in non-traditional shift pattern, which may include nights and weekends. RESPONSIBILITIES: Role model health & safety best practices and monitor those around them to ensure they follow the example they set. Work in a hands-on manner and demonstrate SME (Subject Matter Expert) levels of knowledge on all MHE (Material Handling Equipment) in the building. Coach and mentor the technicians on shift. Support the line manager and to supervise the shift in their absence. Provide high levels of equipment availability to our internal customers by means of troubleshooting and prioritizing. Support continuous improvement of systems in a standard manner across the EU network. Develop and maintain a good working relationship across all levels in the organization. Understanding of OEE (Overall Equipment Effectiveness) and equipment performance metrics. Management of contractors. BASIC QUALIFICATIONS Multi skilled in both electrical and mechanical disciplines with relevant experience in automation or complex MHE environments. Solid foundational knowledge of PLC based controls systems. Experience using CMMS (Computerized Maintenance Management Systems) to plan proactive maintenance and record reactive tasks. Knowledge of Statutory Compliance requirements. Ability to communicate (written & verbal) in English and the local language at CEFR Level B2 or higher. 5 GCSE, NVQ3, ONC/D, C&G 2330, 17th Ed. PREFERRED QUALIFICATIONS Proven ability to supervise and influence others on the team. Proven ability to multi-task and prioritize many different projects and workload. Experience of multi-contractor management. Experience in a multi-site environment. Apprentice Trained, HNC, HND, BSc, BEng Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel: ). If calling from Ireland, please dial (tel: ).
Sep 23, 2022
Full time
Team LeaderJob ID: Amazon UK Services Ltd.Job summary Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered - from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time. Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams bond and the work ethic that enables our business run like clockwork. Our teams take real pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world. Join us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Senior Reliability Maintenance Engineering Technician. The focus of the Senior Reliability Maintenance Engineering Technician role is to ensure safety regulations and policies are adhered to, to ensure preventative maintenance is conducted on time to a high standard and to provide high levels of equipment availability through continuous improvement. Shift Pattern: This role includes working in non-traditional shift pattern, which may include nights and weekends. RESPONSIBILITIES: Role model health & safety best practices and monitor those around them to ensure they follow the example they set. Work in a hands-on manner and demonstrate SME (Subject Matter Expert) levels of knowledge on all MHE (Material Handling Equipment) in the building. Coach and mentor the technicians on shift. Support the line manager and to supervise the shift in their absence. Provide high levels of equipment availability to our internal customers by means of troubleshooting and prioritizing. Support continuous improvement of systems in a standard manner across the EU network. Develop and maintain a good working relationship across all levels in the organization. Understanding of OEE (Overall Equipment Effectiveness) and equipment performance metrics. Management of contractors. BASIC QUALIFICATIONS Multi skilled in both electrical and mechanical disciplines with relevant experience in automation or complex MHE environments. Solid foundational knowledge of PLC based controls systems. Experience using CMMS (Computerized Maintenance Management Systems) to plan proactive maintenance and record reactive tasks. Knowledge of Statutory Compliance requirements. Ability to communicate (written & verbal) in English and the local language at CEFR Level B2 or higher. 5 GCSE, NVQ3, ONC/D, C&G 2330, 17th Ed. PREFERRED QUALIFICATIONS Proven ability to supervise and influence others on the team. Proven ability to multi-task and prioritize many different projects and workload. Experience of multi-contractor management. Experience in a multi-site environment. Apprentice Trained, HNC, HND, BSc, BEng Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon takes your personal data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal data in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal data with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel: ). If calling from Ireland, please dial (tel: ).
We are a fast-growing global company with 70+ consecutive quarters of consistent growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of over 10,000 companies, including 2000+ networks and 3000 cloud and IT service providers in 31 countries spanning six continents. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. Your Background To participate in our training programme, we are actively seeking applications from different sectors as we will provide the training you need to build a successful career within our data centres. We are looking for applicants with: A knowledge of copper or fibre cabling Experience of, or a passion for providing excellent customer service would be a huge bonus A positive outlook, a hunger to learn, and a desire to develop and grow are essential The ability to work well within a team The Role With both technical and on the job training, you'll be working as part of a busy team working together to achieve the following: Installing customer equipment and cabinets Supporting customer happiness through timely and precise order execution Conducting carrier circuit testing Installing, testing and modifying cross connections Maintaining detailed written records of all activity Why should you apply? Competitive salary 25 days holiday plus bank holidays, with the opportunity to purchase more (pro rata for shift positions) Insurance and Health: Life Assurance, Income Protection, Critical Illness Insurance, Private Healthcare, Eye Care Coverage and Gymflex Membership Investment: Employee Stock Purchase Plan and Company Pension Plan Travel: Cycle to Work Scheme and Annual Season Ticket Loan Family: Childcare Vouchers and Merlin Entertainment Pass Excellent growth and advancement opportunities Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
Sep 20, 2022
Full time
We are a fast-growing global company with 70+ consecutive quarters of consistent growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of over 10,000 companies, including 2000+ networks and 3000 cloud and IT service providers in 31 countries spanning six continents. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. Your Background To participate in our training programme, we are actively seeking applications from different sectors as we will provide the training you need to build a successful career within our data centres. We are looking for applicants with: A knowledge of copper or fibre cabling Experience of, or a passion for providing excellent customer service would be a huge bonus A positive outlook, a hunger to learn, and a desire to develop and grow are essential The ability to work well within a team The Role With both technical and on the job training, you'll be working as part of a busy team working together to achieve the following: Installing customer equipment and cabinets Supporting customer happiness through timely and precise order execution Conducting carrier circuit testing Installing, testing and modifying cross connections Maintaining detailed written records of all activity Why should you apply? Competitive salary 25 days holiday plus bank holidays, with the opportunity to purchase more (pro rata for shift positions) Insurance and Health: Life Assurance, Income Protection, Critical Illness Insurance, Private Healthcare, Eye Care Coverage and Gymflex Membership Investment: Employee Stock Purchase Plan and Company Pension Plan Travel: Cycle to Work Scheme and Annual Season Ticket Loan Family: Childcare Vouchers and Merlin Entertainment Pass Excellent growth and advancement opportunities Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
CGG is a recognized leader in subsurface processing, particularly in the areas of depth imaging, 4D processing and reservoir characterization.
We use exploration geophysics to map the subsurface structure and our imaging techniques are carried out by global project teams, using high performance computer systems.
Through the acquisition, processing and analysis of seismic data, our subsurface images increase our clients’ ability to safely explore and recover hydrocarbon resources.
We have a worldwide network of seismic data processing centers and dedicated facilities, which allow us to offer unrivalled subsurface capabilities to our global client base.
The EAME Network team support CGG’s data, voice and video network and actively participate in network projects as part of the regional and global network team.
Reporting to the UK Network Team Leader, the Network Engineer will provide installation, support, ongoing monitoring & maintenance and documentation for the WAN, LAN and firewall devices and architecture.
You will maintain connectivity between all locations; deploying and configuring routers and firewalls, whilst monitoring the health of the WAN and datacentre networks. In addition to delivering fault isolation and troubleshooting on the network systems.
The creation and maintenance of detailed network documentation and procedures will therefore be paramount to the role.
The Network Engineer will be expected to participate in the design and implementation of the global network infrastructure and therefore travel will be required both domestically and internationally to provide support and complete installations for your internal client base.
You will proactively develop recommendations concerning equipment life cycle and replacement and assist in developing network hardware and software configuration standards, in adherence with company polices and procedures.
You must also work in collaboration with a multidiscipline team for the completion of cross-functional projects and develop strong global relationships with vendors and their technicians.
Occasional after hours/weekend work will be required and the Network Engineer will participate in an on-call rotation schedule.
Required Education and Experience:
The successful candidate will have demonstrable experience supporting firewalls and a Global VPN architecture, particularly Juniper SRX / Cisco ASA firewalls, in addition to experience supporting a high performance, high availability network architecture in an enterprise environment.
Strong knowledge of the key networking protocols used in the design and operation of the network and of routing protocols, including OSPF, BGP and GRE, is essential.
Demonstrable Exposure to QoS in a WAN environment is required, in addition to knowledge of campus LAN, WiFi networks and the use of the CLI to manage devices.
It is expected that the successful candidate will have strong troubleshooting skills, the ability and desire to learn new things and apply new knowledge to the current CGG environment and a willingness to work both autonomously and using their own initiative.
Ideally you will have acquired experience in supporting multiple vendor network hardware (for example Arista, Aruba/HP, Cisco) and multiple vendor firewall technologies (for example Juniper, Cisco, PaloAlto, Checkpoint), in addition to Aruba wireless networking, network monitoring platforms and SDWAN technologies, particularly Silverpeak.
Exposure to a Linux operating systems and programming languages, such as Python, would be beneficial, as well as a background in supporting VoIP and video conferencing, on a global network.
You must be fluent in English to be fully conversant with technical language relating to network design and hardware, as well as have the ability to convert business requirements into workable solutions.
Fluency in any other language would be highly desirable. You must be available to travel internationally for up to 25% of the role.
Sep 06, 2018
Full time
CGG is a recognized leader in subsurface processing, particularly in the areas of depth imaging, 4D processing and reservoir characterization.
We use exploration geophysics to map the subsurface structure and our imaging techniques are carried out by global project teams, using high performance computer systems.
Through the acquisition, processing and analysis of seismic data, our subsurface images increase our clients’ ability to safely explore and recover hydrocarbon resources.
We have a worldwide network of seismic data processing centers and dedicated facilities, which allow us to offer unrivalled subsurface capabilities to our global client base.
The EAME Network team support CGG’s data, voice and video network and actively participate in network projects as part of the regional and global network team.
Reporting to the UK Network Team Leader, the Network Engineer will provide installation, support, ongoing monitoring & maintenance and documentation for the WAN, LAN and firewall devices and architecture.
You will maintain connectivity between all locations; deploying and configuring routers and firewalls, whilst monitoring the health of the WAN and datacentre networks. In addition to delivering fault isolation and troubleshooting on the network systems.
The creation and maintenance of detailed network documentation and procedures will therefore be paramount to the role.
The Network Engineer will be expected to participate in the design and implementation of the global network infrastructure and therefore travel will be required both domestically and internationally to provide support and complete installations for your internal client base.
You will proactively develop recommendations concerning equipment life cycle and replacement and assist in developing network hardware and software configuration standards, in adherence with company polices and procedures.
You must also work in collaboration with a multidiscipline team for the completion of cross-functional projects and develop strong global relationships with vendors and their technicians.
Occasional after hours/weekend work will be required and the Network Engineer will participate in an on-call rotation schedule.
Required Education and Experience:
The successful candidate will have demonstrable experience supporting firewalls and a Global VPN architecture, particularly Juniper SRX / Cisco ASA firewalls, in addition to experience supporting a high performance, high availability network architecture in an enterprise environment.
Strong knowledge of the key networking protocols used in the design and operation of the network and of routing protocols, including OSPF, BGP and GRE, is essential.
Demonstrable Exposure to QoS in a WAN environment is required, in addition to knowledge of campus LAN, WiFi networks and the use of the CLI to manage devices.
It is expected that the successful candidate will have strong troubleshooting skills, the ability and desire to learn new things and apply new knowledge to the current CGG environment and a willingness to work both autonomously and using their own initiative.
Ideally you will have acquired experience in supporting multiple vendor network hardware (for example Arista, Aruba/HP, Cisco) and multiple vendor firewall technologies (for example Juniper, Cisco, PaloAlto, Checkpoint), in addition to Aruba wireless networking, network monitoring platforms and SDWAN technologies, particularly Silverpeak.
Exposure to a Linux operating systems and programming languages, such as Python, would be beneficial, as well as a background in supporting VoIP and video conferencing, on a global network.
You must be fluent in English to be fully conversant with technical language relating to network design and hardware, as well as have the ability to convert business requirements into workable solutions.
Fluency in any other language would be highly desirable. You must be available to travel internationally for up to 25% of the role.