Reigate and Banstead Borough Council
Reigate & Banstead Borough Council, Castlefield Road, Reigate, UK
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Oct 04, 2023
Full time
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Repton School
Repton School, Willington Road, Repton, Derby, UK
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
Oct 02, 2023
Full time
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
The Lead Tester will sit within the Kuro Health Product Team and lead functional testing and test co-ordination as the Group moves forward with a number of new IT platform implementations and enhancements.
You will be responsible for ensuring that new developments are thoroughly and meticulously tested, with issues identified and passed back to the developers for further work as well establishing test processes and practices.
With experience of planning and executing test cycles in an agile delivery environment, this role would suit someone with testing experience as part of a test team, wanting to take a first step into a test lead role.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Key accountabilities & responsibilities
Works closely with the product owners to determine the scope of testing for each release based on the requirements.
Constructs well structured test plans and test cases, confirms and manages own time against effort estimates.
Agrees testing metrics and success criteria with the product team. Ensures quality criteria are met prior to sign-off for release.
Executes testing against test plans.
Works with product and development resources to ensure that any defects are appropriately recorded and prioritised.
Identifies any risks and issues relating to testing and escalates appropriately.
Tracks progress and QA metrics, communicates the status of testing clearly ensuring all interested parties receive regular updates.
Creates standard test collateral for re-use as required such as test plans, test and defect reports.
Provides knowledge of testing best practice throughout the development lifecycle.
Supports UAT of changes and releases within the business units, including collating and prioritising defects, managing retests and reporting on test progress.
Proactively identifies areas for improvement in testing, establishing and presenting recommendations to the Product Manager.
Demonstrates excellent communication and collaboration within the scrum environment.
Key Relationships
Develops strong relationships with Product, Development and operational delivery teams to ensure that testing can be executed effectively.
Person Specification
Experience - Essential
Functional testing experience in an agile delivery environment and knowledge of software testing.
Experience of creating and maintaining test plans.
Experience of working with 3rd party suppliers.
Experience of working in a cross-functional environment with product owners, business analysts, developers, business testers and operational stakeholders.
Education and qualifications - Desirable
ISTQB/ISEB Testing Certification
Skills and knowledge - Essential
Excellent test planning and co-ordination skills
Understanding of testing best practices
Clear communicator
Skills and knowledge - Essential
Case management and workflow systems
API testing
Behaviour - Essential
Self-motivated and proactive. High levels of commitment and enthusiasm
Happy to get hands dirty where required!
Collaborative style with the ability to influence others
Positive professional attitude to getting things done
Innovative, constantly looking for new opportunities and solutions
Works well as part of a team
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 18, 2023
Full time
The Lead Tester will sit within the Kuro Health Product Team and lead functional testing and test co-ordination as the Group moves forward with a number of new IT platform implementations and enhancements.
You will be responsible for ensuring that new developments are thoroughly and meticulously tested, with issues identified and passed back to the developers for further work as well establishing test processes and practices.
With experience of planning and executing test cycles in an agile delivery environment, this role would suit someone with testing experience as part of a test team, wanting to take a first step into a test lead role.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Key accountabilities & responsibilities
Works closely with the product owners to determine the scope of testing for each release based on the requirements.
Constructs well structured test plans and test cases, confirms and manages own time against effort estimates.
Agrees testing metrics and success criteria with the product team. Ensures quality criteria are met prior to sign-off for release.
Executes testing against test plans.
Works with product and development resources to ensure that any defects are appropriately recorded and prioritised.
Identifies any risks and issues relating to testing and escalates appropriately.
Tracks progress and QA metrics, communicates the status of testing clearly ensuring all interested parties receive regular updates.
Creates standard test collateral for re-use as required such as test plans, test and defect reports.
Provides knowledge of testing best practice throughout the development lifecycle.
Supports UAT of changes and releases within the business units, including collating and prioritising defects, managing retests and reporting on test progress.
Proactively identifies areas for improvement in testing, establishing and presenting recommendations to the Product Manager.
Demonstrates excellent communication and collaboration within the scrum environment.
Key Relationships
Develops strong relationships with Product, Development and operational delivery teams to ensure that testing can be executed effectively.
Person Specification
Experience - Essential
Functional testing experience in an agile delivery environment and knowledge of software testing.
Experience of creating and maintaining test plans.
Experience of working with 3rd party suppliers.
Experience of working in a cross-functional environment with product owners, business analysts, developers, business testers and operational stakeholders.
Education and qualifications - Desirable
ISTQB/ISEB Testing Certification
Skills and knowledge - Essential
Excellent test planning and co-ordination skills
Understanding of testing best practices
Clear communicator
Skills and knowledge - Essential
Case management and workflow systems
API testing
Behaviour - Essential
Self-motivated and proactive. High levels of commitment and enthusiasm
Happy to get hands dirty where required!
Collaborative style with the ability to influence others
Positive professional attitude to getting things done
Innovative, constantly looking for new opportunities and solutions
Works well as part of a team
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
Jul 03, 2023
Full time
Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
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Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
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The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
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Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
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Email : dstlrecruitment@dstl.gov.uk
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Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
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ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Aug 19, 2022
Full time
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
About the Role
The post-holder will be expected to support development of the Centre’s networked PC servers and all the online services they provide. You will be required to maintain optimum configuration and performance of the servers, the supported applications they run and any databases they hold.
About You
Applicants must hold a degree in a relevant subject or have substantial relevant experience. You must have systems administration experience supporting core business platforms using Microsoft based technologies (AD, ADFS, DNS, DFS, DHCP, IIS, etc) and infrastructure including Citrix and VMware ESXi/vSAN. Strong knowledge in storage technologies/connectivity is essential. In addition, experience of supporting a Checkpoint Next Gen security firewalls is desirable. You should be well organised, with the ability to work under pressure and meet deadlines. You will have strong communication skills and a friendly, positive, customer service-orientated disposition.
About the Department
Applications are invited for the post of Research Systems Analyst (PC) for the Barts CR-UK Centre. The Centre comprises of the Barts Cancer Institute and the Centre for Cancer Prevention and is at the forefront of cancer research in the areas of haematological malignancy, pancreatic cancer, women’s cancers and male genitourinary cancers.
About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.
The post is based at the Charterhouse Square Campus in London. It is full time (35 hours per week), permanent appointment, with an expected start date of 26/07/2021. The starting salary will be Grade 4, in the range of £34,220 - £40,194 per annum, inclusive of London Allowance.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Informal enquiries should be addressed to (Mohamed Ali) at mohamed.ali@qmul.ac.uk or on +44 (0) 020 7882 3547.
To apply for the role, please click the ‘apply’ button below.
The closing date for applications is 26th November 2021.
The School of Medicine and Athena SWAN Charter for Women in Science.
Valuing Diversity & Committed to Equality
Nov 16, 2021
Full time
About the Role
The post-holder will be expected to support development of the Centre’s networked PC servers and all the online services they provide. You will be required to maintain optimum configuration and performance of the servers, the supported applications they run and any databases they hold.
About You
Applicants must hold a degree in a relevant subject or have substantial relevant experience. You must have systems administration experience supporting core business platforms using Microsoft based technologies (AD, ADFS, DNS, DFS, DHCP, IIS, etc) and infrastructure including Citrix and VMware ESXi/vSAN. Strong knowledge in storage technologies/connectivity is essential. In addition, experience of supporting a Checkpoint Next Gen security firewalls is desirable. You should be well organised, with the ability to work under pressure and meet deadlines. You will have strong communication skills and a friendly, positive, customer service-orientated disposition.
About the Department
Applications are invited for the post of Research Systems Analyst (PC) for the Barts CR-UK Centre. The Centre comprises of the Barts Cancer Institute and the Centre for Cancer Prevention and is at the forefront of cancer research in the areas of haematological malignancy, pancreatic cancer, women’s cancers and male genitourinary cancers.
About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.
Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.
We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.
Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.
The post is based at the Charterhouse Square Campus in London. It is full time (35 hours per week), permanent appointment, with an expected start date of 26/07/2021. The starting salary will be Grade 4, in the range of £34,220 - £40,194 per annum, inclusive of London Allowance.
Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.
Informal enquiries should be addressed to (Mohamed Ali) at mohamed.ali@qmul.ac.uk or on +44 (0) 020 7882 3547.
To apply for the role, please click the ‘apply’ button below.
The closing date for applications is 26th November 2021.
The School of Medicine and Athena SWAN Charter for Women in Science.
Valuing Diversity & Committed to Equality
IT Support Analyst The MRC's Laboratory of Medical Sciences (LMS) is a scientific institute with a unique computing environment using Windows, Mac, and Linux. Supporting world class scientific research, you will be part of a team that delivers ICT services that enable pioneering science to take place. The primary function of this role is to provide computing infrastructure and scientific applications support. If you are an experienced, highly motivated, hands-on IT professional with a drive to succeed and passion for personal development in different aspects of Computing, this is your chance to develop and deliver at the highest level. Our unique IT infrastructure will expose you to a diverse computing environment that uses large scale storage, HPC, virtualisation technologies supporting cutting-edge scientific equipment. LMS contains a diverse workforce generating a variety of eclectic requests and challenges. Responsibilities You will have an opportunity to support the LMS alongside a multiskilled small team of IT professionals in the LMS's Computing Facility based in the new building. You will be providing user focussed IT support, resolving incidents and fulfilling requests from the user community. You will take part in application design and development to determine client needs and ensure that product adheres to specifications and standards. You will also liaise with Imperial College London (ICL) and ICL Healthcare NHS Trust; stakeholders in the work that takes place at the LMS and shared IT resources with ICL. Key Technical Skills 1st-2nd and some 3rd line IT support across the IT estate Managing, monitoring, triaging, and responding to IT requests via the IT ticketing system and IT helpdesk email Installing, troubleshooting and maintaining operating systems, software updates and releases across a Windows, Mac and Linux environment Ability to coordinate repair of device hardware failures Ability to set up and work with mobile devices Support the team to deliver storage and backup solutions in line with application functionality Understanding of High Performance Computing and compute cluster hardware We offer a wide range of employee benefits, including access to Edenred which is a payment and discount portal, 30 days annual leave, a defined benefit pension scheme, family friendly policies, and support with CPD. For more details, visit benefits of working for UKRI. We are committed to advancing EDI and as "Disability Confident" employers, we guarantee to interview all applicants with disabilities who meet the minimum criteria for the vacancy. Learn more about some of our workplace inclusion initiatives. To apply, please cliick apply and upload your CV, the names and contacts of two references, along with a cover letter stating why you are applying for this post (providing evidence against the requirements of the job as per as per the Job Description and Person Specification). Please quote reference number LMS 2406. This job does not fulfil the UK Government minimum salary criterion for obtaining sponsored migrant worker status, we will be unable to apply for sponsorship for anyone not eligible to work in the UK. Closing date: 21 May 2024
May 01, 2024
Full time
IT Support Analyst The MRC's Laboratory of Medical Sciences (LMS) is a scientific institute with a unique computing environment using Windows, Mac, and Linux. Supporting world class scientific research, you will be part of a team that delivers ICT services that enable pioneering science to take place. The primary function of this role is to provide computing infrastructure and scientific applications support. If you are an experienced, highly motivated, hands-on IT professional with a drive to succeed and passion for personal development in different aspects of Computing, this is your chance to develop and deliver at the highest level. Our unique IT infrastructure will expose you to a diverse computing environment that uses large scale storage, HPC, virtualisation technologies supporting cutting-edge scientific equipment. LMS contains a diverse workforce generating a variety of eclectic requests and challenges. Responsibilities You will have an opportunity to support the LMS alongside a multiskilled small team of IT professionals in the LMS's Computing Facility based in the new building. You will be providing user focussed IT support, resolving incidents and fulfilling requests from the user community. You will take part in application design and development to determine client needs and ensure that product adheres to specifications and standards. You will also liaise with Imperial College London (ICL) and ICL Healthcare NHS Trust; stakeholders in the work that takes place at the LMS and shared IT resources with ICL. Key Technical Skills 1st-2nd and some 3rd line IT support across the IT estate Managing, monitoring, triaging, and responding to IT requests via the IT ticketing system and IT helpdesk email Installing, troubleshooting and maintaining operating systems, software updates and releases across a Windows, Mac and Linux environment Ability to coordinate repair of device hardware failures Ability to set up and work with mobile devices Support the team to deliver storage and backup solutions in line with application functionality Understanding of High Performance Computing and compute cluster hardware We offer a wide range of employee benefits, including access to Edenred which is a payment and discount portal, 30 days annual leave, a defined benefit pension scheme, family friendly policies, and support with CPD. For more details, visit benefits of working for UKRI. We are committed to advancing EDI and as "Disability Confident" employers, we guarantee to interview all applicants with disabilities who meet the minimum criteria for the vacancy. Learn more about some of our workplace inclusion initiatives. To apply, please cliick apply and upload your CV, the names and contacts of two references, along with a cover letter stating why you are applying for this post (providing evidence against the requirements of the job as per as per the Job Description and Person Specification). Please quote reference number LMS 2406. This job does not fulfil the UK Government minimum salary criterion for obtaining sponsored migrant worker status, we will be unable to apply for sponsorship for anyone not eligible to work in the UK. Closing date: 21 May 2024
The Graduate IT Support Analyst will play a pivotal role in maintaining and enhancing the IT infrastructure of our partner's organization. This presents an exciting opportunity for a passionate and enthusiastic individual with a strong IT background and a customer-focused approach to contribute to the success of a prominent player in the logistics industry. Key Responsibilities: Collaborate with the Group IT Team to continuously develop and manage IT infrastructure. Ensure alignment of IT security policies and procedures with all IT hardware and software components. Take the lead on new infrastructure projects aimed at improving efficiency and functionality. Offer expert advice on system enhancements and optimizations. Efficiently manage the helpdesk ticket system to ensure prompt user support and issue resolution. Keep abreast of current technology trends to identify opportunities for system improvement and competitive advantage. Engage stakeholders within the organization, clients, and retailers to formulate improvement strategies. Coordinate with solution providers and maintain relationships with IT partners. Essential Skills: Proficient understanding of computer hardware, network, and telephony applications. Desirable experience with VMWare and networking technologies such as VLAN segregation. Bachelor's degree in computer science, Information Technology, or related field preferred. Strong A-level qualifications in relevant subjects considered. Proven experience in IT support or a related field. Excellent problem-solving abilities and attention to detail. Strong communication and interpersonal skills. Capability to work independently and collaboratively within a team. Familiarity with Windows and/or Mac operating systems. Knowledge of networking concepts and protocols. Preferred certifications (e.g., CompTIA A+, Microsoft Certified IT Professional). UK driving license Location: Redditch, Worcestershire HQ (note the site is not accessible via public transport) Salary: £24,000 - £29,000 per annum + Benefits
May 01, 2024
Full time
The Graduate IT Support Analyst will play a pivotal role in maintaining and enhancing the IT infrastructure of our partner's organization. This presents an exciting opportunity for a passionate and enthusiastic individual with a strong IT background and a customer-focused approach to contribute to the success of a prominent player in the logistics industry. Key Responsibilities: Collaborate with the Group IT Team to continuously develop and manage IT infrastructure. Ensure alignment of IT security policies and procedures with all IT hardware and software components. Take the lead on new infrastructure projects aimed at improving efficiency and functionality. Offer expert advice on system enhancements and optimizations. Efficiently manage the helpdesk ticket system to ensure prompt user support and issue resolution. Keep abreast of current technology trends to identify opportunities for system improvement and competitive advantage. Engage stakeholders within the organization, clients, and retailers to formulate improvement strategies. Coordinate with solution providers and maintain relationships with IT partners. Essential Skills: Proficient understanding of computer hardware, network, and telephony applications. Desirable experience with VMWare and networking technologies such as VLAN segregation. Bachelor's degree in computer science, Information Technology, or related field preferred. Strong A-level qualifications in relevant subjects considered. Proven experience in IT support or a related field. Excellent problem-solving abilities and attention to detail. Strong communication and interpersonal skills. Capability to work independently and collaboratively within a team. Familiarity with Windows and/or Mac operating systems. Knowledge of networking concepts and protocols. Preferred certifications (e.g., CompTIA A+, Microsoft Certified IT Professional). UK driving license Location: Redditch, Worcestershire HQ (note the site is not accessible via public transport) Salary: £24,000 - £29,000 per annum + Benefits
Role Summary: 1st Line Support Manchester - Shift Pattern (5 days on, 2 days off) Enterprise Software House 25,000- 30,000 starting salary (plus bonus scheme and other benefits) We're working closely with an enterprise level software company who are looking to hire a 1st Line Support Analyst to join their growing technical team. In this role, you'll be responsible for solving both internal and external technical issues which include, hardware set-up, triaging, application. system support and more! This is a challenging and varied role that will allow you access to multi-national clients in a fast-paced, rewarding environment. This company are ideally looking for someone who has 1-2 years' experience in a 1st Line Support / Helpdesk / ServiceDesk role who is looking for their next step! Who you are: Minimum 12 months experience in a relevant role Excellent communication skills Previous hardware experience (desirable) Previous Systems / Application Support experience (desirable) Experience with tools / technologies including Zendesk, Linux, Windows, Mac API experience (desirable) The process: Initial culture call with hiring manager Short take home task Competency based interview with hiring manager and head of department HR interview Additional Information: This position is primarily WFH, with occasional travel into the Manchester office for team meetings and socials. You will work on a shift pattern that covers 7 days per week (5 days on, 2 days off), usually ranging between the hours of 8am and 7pm. Important Notice: This position is unfortunately unable to provide sponsorship. Due to the extraordinarily high volume of applications we are currently receiving, whilst we aim to get back to every applicant and message, it isn't always possible. We will however do everything we can to personally respond to everyone. Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website
May 01, 2024
Full time
Role Summary: 1st Line Support Manchester - Shift Pattern (5 days on, 2 days off) Enterprise Software House 25,000- 30,000 starting salary (plus bonus scheme and other benefits) We're working closely with an enterprise level software company who are looking to hire a 1st Line Support Analyst to join their growing technical team. In this role, you'll be responsible for solving both internal and external technical issues which include, hardware set-up, triaging, application. system support and more! This is a challenging and varied role that will allow you access to multi-national clients in a fast-paced, rewarding environment. This company are ideally looking for someone who has 1-2 years' experience in a 1st Line Support / Helpdesk / ServiceDesk role who is looking for their next step! Who you are: Minimum 12 months experience in a relevant role Excellent communication skills Previous hardware experience (desirable) Previous Systems / Application Support experience (desirable) Experience with tools / technologies including Zendesk, Linux, Windows, Mac API experience (desirable) The process: Initial culture call with hiring manager Short take home task Competency based interview with hiring manager and head of department HR interview Additional Information: This position is primarily WFH, with occasional travel into the Manchester office for team meetings and socials. You will work on a shift pattern that covers 7 days per week (5 days on, 2 days off), usually ranging between the hours of 8am and 7pm. Important Notice: This position is unfortunately unable to provide sponsorship. Due to the extraordinarily high volume of applications we are currently receiving, whilst we aim to get back to every applicant and message, it isn't always possible. We will however do everything we can to personally respond to everyone. Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website
Your new company and role Our client is an industry-leading service provider, supporting a regulatory body within Edinburgh. In this role, you will be the central point of contact for on-site support. You will also be providing remote support to users based in other locations. You will be supporting Windows 10/11 environments, MS Outlook and Office 2016. Performing software installations and configuration including application support. You will also be providing Apple and Android device support. This role, although an initial 3 months, will likely extend to next year. *The role requires SC Clearance, which the client will put you through. As this takes around 6 weeks, the role is expected to begin in July.* What you'll need to succeed For this role, you must have experience providing desktop support to users on site. Experience in the following technologies would be beneficial. Maintaining HP Kit Supporting Windows 10/11 environments MS Outlook and Office 2016 Cabling and patching knowledge Knowledge of Iphone or Samsung support Knowledge of video conferencing or Telephony Support What you'll get in return This is a great opportunity to start a long-term contract and to gain SC clearance, a rare opportunity in contracting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 01, 2024
Contractor
Your new company and role Our client is an industry-leading service provider, supporting a regulatory body within Edinburgh. In this role, you will be the central point of contact for on-site support. You will also be providing remote support to users based in other locations. You will be supporting Windows 10/11 environments, MS Outlook and Office 2016. Performing software installations and configuration including application support. You will also be providing Apple and Android device support. This role, although an initial 3 months, will likely extend to next year. *The role requires SC Clearance, which the client will put you through. As this takes around 6 weeks, the role is expected to begin in July.* What you'll need to succeed For this role, you must have experience providing desktop support to users on site. Experience in the following technologies would be beneficial. Maintaining HP Kit Supporting Windows 10/11 environments MS Outlook and Office 2016 Cabling and patching knowledge Knowledge of Iphone or Samsung support Knowledge of video conferencing or Telephony Support What you'll get in return This is a great opportunity to start a long-term contract and to gain SC clearance, a rare opportunity in contracting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Company Description We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world. Job Description Role Overview: Are you passionate about digital media, entertainment, and software services? Do you like big challenges and working within a highly motivated team environment? Keen with respect to Observability and Reliability? Candidates for the Monitoring Tools Analyst role in our AIOps group will be responsible for the operation, continuous service improvements and data quality within the monitoring tools landscape. Other key responsibilities include: Responding to and administration of events and alerts from all toolsets. Testing and management of monitoring software agents. Synthetic test creation, modification, and reporting. Trend analysis of alerts/events within toolsets and aggregation platform. Working with incident management, problem investigation and application support teams when required. Creation & maintenance of groups, dashboards and reports within monitoring toolsets. Qualifications Requirements: Technology Expertise and Ownership Expertise/operational support experience with monitoring toolsets such as OP5/Nagios, Datadog, or related monitoring toolsets for infrastructure and synthetic test monitoring. Expertise with Agile DevOps methodologies, process & associated software (ServiceNow Agile, Jira). Expertise and troubleshooting skills for large-scale distributed computing systems and software. Experience with automation, CI/CD pipeline & software testing (Ansible, Terraform, Puppet, Chef, and Jenkins). Working knowledge of OS management and features (Windows, Linux distributions). Knowledge of public cloud service offerings (AWS, Azure, Google). Familiarity with network technology concepts (TCP/IP, UDP, IPV4, IPV6, DNS, SSL, Firewalls, F5 LTM). Familiarity with general cybersecurity best practices, close collaboration with Cyber Security team. Collaboration and Technical Communication Requirements Excellent written and verbal communication and presentation skills for both technical and non-technical audiences. Ability to collaborate enthusiastically with DevOps teams, customers, and peers across our organisation. Ability to identify patterns and trends with monitoring and alerting. Demonstrate a tolerance for stress and provide a supportive attitude for all colleagues. Preferred Qualifications: Proven experience of working in a multi time zone environment. Analytical mindset with a desire to improve offered service. Previous media industry environment an advantage. Monitoring toolset and ITSM qualifications an advantage. Additional Information NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing .
May 01, 2024
Full time
Company Description We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world. Job Description Role Overview: Are you passionate about digital media, entertainment, and software services? Do you like big challenges and working within a highly motivated team environment? Keen with respect to Observability and Reliability? Candidates for the Monitoring Tools Analyst role in our AIOps group will be responsible for the operation, continuous service improvements and data quality within the monitoring tools landscape. Other key responsibilities include: Responding to and administration of events and alerts from all toolsets. Testing and management of monitoring software agents. Synthetic test creation, modification, and reporting. Trend analysis of alerts/events within toolsets and aggregation platform. Working with incident management, problem investigation and application support teams when required. Creation & maintenance of groups, dashboards and reports within monitoring toolsets. Qualifications Requirements: Technology Expertise and Ownership Expertise/operational support experience with monitoring toolsets such as OP5/Nagios, Datadog, or related monitoring toolsets for infrastructure and synthetic test monitoring. Expertise with Agile DevOps methodologies, process & associated software (ServiceNow Agile, Jira). Expertise and troubleshooting skills for large-scale distributed computing systems and software. Experience with automation, CI/CD pipeline & software testing (Ansible, Terraform, Puppet, Chef, and Jenkins). Working knowledge of OS management and features (Windows, Linux distributions). Knowledge of public cloud service offerings (AWS, Azure, Google). Familiarity with network technology concepts (TCP/IP, UDP, IPV4, IPV6, DNS, SSL, Firewalls, F5 LTM). Familiarity with general cybersecurity best practices, close collaboration with Cyber Security team. Collaboration and Technical Communication Requirements Excellent written and verbal communication and presentation skills for both technical and non-technical audiences. Ability to collaborate enthusiastically with DevOps teams, customers, and peers across our organisation. Ability to identify patterns and trends with monitoring and alerting. Demonstrate a tolerance for stress and provide a supportive attitude for all colleagues. Preferred Qualifications: Proven experience of working in a multi time zone environment. Analytical mindset with a desire to improve offered service. Previous media industry environment an advantage. Monitoring toolset and ITSM qualifications an advantage. Additional Information NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing .
Role Summary: 1st Line Support Manchester - Shift Pattern (5 days on, 2 days off) Enterprise Software House £25,000-£30,000 starting salary (plus bonus scheme and other benefits) We're working closely with an enterprise level software company who are looking to hire a 1st Line Support Analyst to join their growing technical team. In this role, you'll be responsible for solving both internal and external technical issues which include, hardware set-up, triaging, application. system support and more! This is a challenging and varied role that will allow you access to multi-national clients in a fast-paced, rewarding environment. This company are ideally looking for someone who has 1-2 years' experience in a 1st Line Support / Helpdesk / ServiceDesk role who is looking for their next step! Who you are: Minimum 12 months experience in a relevant role Excellent communication skills Previous hardware experience (desirable) Previous Systems / Application Support experience (desirable) Experience with tools / technologies including Zendesk, Linux, Windows, Mac API experience (desirable) The process: Initial culture call with hiring manager Short take home task Competency based interview with hiring manager and head of department HR interview Additional Information: This position is primarily WFH, with occasional travel into the Manchester office for team meetings and socials. You will work on a shift pattern that covers 7 days per week (5 days on, 2 days off), usually ranging between the hours of 8am and 7pm. Important Notice: This position is unfortunately unable to provide sponsorship. Due to the extraordinarily high volume of applications we are currently receiving, whilst we aim to get back to every applicant and message, it isn't always possible. We will however do everything we can to personally respond to everyone. Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website
May 01, 2024
Full time
Role Summary: 1st Line Support Manchester - Shift Pattern (5 days on, 2 days off) Enterprise Software House £25,000-£30,000 starting salary (plus bonus scheme and other benefits) We're working closely with an enterprise level software company who are looking to hire a 1st Line Support Analyst to join their growing technical team. In this role, you'll be responsible for solving both internal and external technical issues which include, hardware set-up, triaging, application. system support and more! This is a challenging and varied role that will allow you access to multi-national clients in a fast-paced, rewarding environment. This company are ideally looking for someone who has 1-2 years' experience in a 1st Line Support / Helpdesk / ServiceDesk role who is looking for their next step! Who you are: Minimum 12 months experience in a relevant role Excellent communication skills Previous hardware experience (desirable) Previous Systems / Application Support experience (desirable) Experience with tools / technologies including Zendesk, Linux, Windows, Mac API experience (desirable) The process: Initial culture call with hiring manager Short take home task Competency based interview with hiring manager and head of department HR interview Additional Information: This position is primarily WFH, with occasional travel into the Manchester office for team meetings and socials. You will work on a shift pattern that covers 7 days per week (5 days on, 2 days off), usually ranging between the hours of 8am and 7pm. Important Notice: This position is unfortunately unable to provide sponsorship. Due to the extraordinarily high volume of applications we are currently receiving, whilst we aim to get back to every applicant and message, it isn't always possible. We will however do everything we can to personally respond to everyone. Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website
Helpdesk Support Analyst Full-time, Permanent, Harrogate Office Based Offering £25,000 - £28,000 Basic Salary plus Great Benefits Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for a Helpdesk Support Analyst to join their technical support team in a fast paced and proactive environment. Helpdesk Support Analyst - Key Accountabilities Provide 1st/2nd line IT support in response to user requests logged, escalating tickets to 2nd/3rd line when appropriate. To promote company guidelines and policies regarding email and internet access security. Proactively and reactively install hardware, software, network kit and much more. Source and purchase IT peripherals, software and mobile phones when requested. Build and configure new and redeployed laptops, desktops, PCs and VDI terminals. Carry out repairs to any peripherals, laptops, desktop PCs, printers, scanners, etc. Use, review and update procedures when necessary following best practice. Ensure all necessary administration tasks are kept up-to-date. Helpdesk Support Analyst - Skills and Experience Technical Skills Installing and troubleshooting MS Windows 10 and 11. Experience supporting MS Office Packages from 2016 - 2021 including Excel, Word, PowerPoint and Access. Experienced imaging and configuring laptops and desktops. Providing basic Microsoft 365 administration support. Supporting Microsoft Active Directory and network printers. Experience supporting LAN/WAN technologies. Individual Experienced providing 1st/2nd IT helpdesk support with the technical skills required. Be an effective communicator, comfortable discussing and investigating customer IT issues, via telephone, email and face-to-face. Be team orientated with the ability to work on own initiative. Have an interest in technology and desire to pursue a technical support career Comfortable building relationships internally with various stakeholders within the group and externally with suppliers. Be highly organised and self-motivated. The role of Helpdesk Support Analyst is offering £25,000 - £28,000 basic salary plus great benefits for the successful candidate. This is a full-time, permanent position based onsite at our client's head office in Harrogate. All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe, please assume your application has been unsuccessful for the position of Helpdesk Support Analyst. This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.
May 01, 2024
Full time
Helpdesk Support Analyst Full-time, Permanent, Harrogate Office Based Offering £25,000 - £28,000 Basic Salary plus Great Benefits Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for a Helpdesk Support Analyst to join their technical support team in a fast paced and proactive environment. Helpdesk Support Analyst - Key Accountabilities Provide 1st/2nd line IT support in response to user requests logged, escalating tickets to 2nd/3rd line when appropriate. To promote company guidelines and policies regarding email and internet access security. Proactively and reactively install hardware, software, network kit and much more. Source and purchase IT peripherals, software and mobile phones when requested. Build and configure new and redeployed laptops, desktops, PCs and VDI terminals. Carry out repairs to any peripherals, laptops, desktop PCs, printers, scanners, etc. Use, review and update procedures when necessary following best practice. Ensure all necessary administration tasks are kept up-to-date. Helpdesk Support Analyst - Skills and Experience Technical Skills Installing and troubleshooting MS Windows 10 and 11. Experience supporting MS Office Packages from 2016 - 2021 including Excel, Word, PowerPoint and Access. Experienced imaging and configuring laptops and desktops. Providing basic Microsoft 365 administration support. Supporting Microsoft Active Directory and network printers. Experience supporting LAN/WAN technologies. Individual Experienced providing 1st/2nd IT helpdesk support with the technical skills required. Be an effective communicator, comfortable discussing and investigating customer IT issues, via telephone, email and face-to-face. Be team orientated with the ability to work on own initiative. Have an interest in technology and desire to pursue a technical support career Comfortable building relationships internally with various stakeholders within the group and externally with suppliers. Be highly organised and self-motivated. The role of Helpdesk Support Analyst is offering £25,000 - £28,000 basic salary plus great benefits for the successful candidate. This is a full-time, permanent position based onsite at our client's head office in Harrogate. All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe, please assume your application has been unsuccessful for the position of Helpdesk Support Analyst. This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.
Technical Business Analyst - Bristol - 2 days WFH - Global Manufacturing - Next Generation Technologies - £45,000 Yolk Recruitment are working with a Leading Asset Management company to find a Technical Business Analyst who has a solid technical understanding and mindset. The ideal candidate for this role will be responsible for ensuring the successful delivery of high-quality software solutions to new and existing clients to meet client requirements. This role involves understanding client business objectives, processes, and requirements, and translating these into technical specifications that the Business Development Team and Developers can deliver against. Key Responsibilities Collaborate with client users and conduct research to gather and analyse requirements, including prioritisation. Create detailed requirement specifications/ User stories and supporting documentation. Liaise with Business Development and software developers to assess options, clarify concerns and agree solution designs. Manage change requests and evaluate their impact on existing features and requirements. Support testing addressing queries that arise during the testing process and carrying out functional testing against stories Implement customer requirements by creating tables, columns, forms and workflow in our application (similar to designing a MS Access application) Adhere to best working practices as defined in ISO & Policies. Any other task as directed by the Line Manager. Key results/objectives 1) Generate defined and agreed User Stories/requirements with clear understanding of how they meet client needs and the underpinning solution design. 2) Work closely with Business development and Software developers to design robust solutions and architectures. 3) Build and maintain strong relationships with clients to build trust and confidence in the company and products. 4) Work to improve the quality, reliability and performance of the product solutions to: Meet client and company expectations. Develop robust, reliable solutions in new sectors. Create an outstanding/intuitive user experience. Produce an outstanding quality product in the competitive market. Qualifications Proven eligibility to work in the UK. Minimum HND or NVQ Level 3/4 in a science based subject. A Level Maths, or similar A Level English, or similar, with good grammar and attention to detail. Desirable A degree in Computer Science or equivalent. Expertise/Skills Ability to confidently communicate technical/non-technical issues with clients. Experience in capturing client requirements and generating quality User stories. Logical and Analytical mindset to understand business needs and translate to technical solution. Knowledge of testing principles/concepts/ techniques. Familarity with Relational Database design Desirable Agile PM experience SSADM Practitioner or equivalent. Ability to confidently communicate technical/non-technical issues with clients. Experience with JIRA or Similar software. Previous experience/ knowledge Ability to accurately specify client technical requirements for Development Team. Experience troubleshooting technical issues or documenting for Dev Team to resolve. Testing across Microsoft Windows, Web, iOS and Android Platforms. Previous experience working with ISO (9001 & 27001) would be advantageous. Desirable Proven experience as Business Analyst in Software Sector or as Technical Business Analyst. Working knowledge of programming and/or query language. Experience Required Minimum of 3 years experience in a similar role. Excellent written/verbal communication skills. Knowledge of relational Database designs Knowledge of software testing methodology. Desirable Query language (SQL). Working with MS Azure Special attributes Ability to self-motivate and self-manage working both independently and within the wider Business Dev Team. Personal qualities Team Player who enjoys working in a dynamic, fast-paced environment. Ability to multi-task, prioritise & keep calm.
May 01, 2024
Full time
Technical Business Analyst - Bristol - 2 days WFH - Global Manufacturing - Next Generation Technologies - £45,000 Yolk Recruitment are working with a Leading Asset Management company to find a Technical Business Analyst who has a solid technical understanding and mindset. The ideal candidate for this role will be responsible for ensuring the successful delivery of high-quality software solutions to new and existing clients to meet client requirements. This role involves understanding client business objectives, processes, and requirements, and translating these into technical specifications that the Business Development Team and Developers can deliver against. Key Responsibilities Collaborate with client users and conduct research to gather and analyse requirements, including prioritisation. Create detailed requirement specifications/ User stories and supporting documentation. Liaise with Business Development and software developers to assess options, clarify concerns and agree solution designs. Manage change requests and evaluate their impact on existing features and requirements. Support testing addressing queries that arise during the testing process and carrying out functional testing against stories Implement customer requirements by creating tables, columns, forms and workflow in our application (similar to designing a MS Access application) Adhere to best working practices as defined in ISO & Policies. Any other task as directed by the Line Manager. Key results/objectives 1) Generate defined and agreed User Stories/requirements with clear understanding of how they meet client needs and the underpinning solution design. 2) Work closely with Business development and Software developers to design robust solutions and architectures. 3) Build and maintain strong relationships with clients to build trust and confidence in the company and products. 4) Work to improve the quality, reliability and performance of the product solutions to: Meet client and company expectations. Develop robust, reliable solutions in new sectors. Create an outstanding/intuitive user experience. Produce an outstanding quality product in the competitive market. Qualifications Proven eligibility to work in the UK. Minimum HND or NVQ Level 3/4 in a science based subject. A Level Maths, or similar A Level English, or similar, with good grammar and attention to detail. Desirable A degree in Computer Science or equivalent. Expertise/Skills Ability to confidently communicate technical/non-technical issues with clients. Experience in capturing client requirements and generating quality User stories. Logical and Analytical mindset to understand business needs and translate to technical solution. Knowledge of testing principles/concepts/ techniques. Familarity with Relational Database design Desirable Agile PM experience SSADM Practitioner or equivalent. Ability to confidently communicate technical/non-technical issues with clients. Experience with JIRA or Similar software. Previous experience/ knowledge Ability to accurately specify client technical requirements for Development Team. Experience troubleshooting technical issues or documenting for Dev Team to resolve. Testing across Microsoft Windows, Web, iOS and Android Platforms. Previous experience working with ISO (9001 & 27001) would be advantageous. Desirable Proven experience as Business Analyst in Software Sector or as Technical Business Analyst. Working knowledge of programming and/or query language. Experience Required Minimum of 3 years experience in a similar role. Excellent written/verbal communication skills. Knowledge of relational Database designs Knowledge of software testing methodology. Desirable Query language (SQL). Working with MS Azure Special attributes Ability to self-motivate and self-manage working both independently and within the wider Business Dev Team. Personal qualities Team Player who enjoys working in a dynamic, fast-paced environment. Ability to multi-task, prioritise & keep calm.
Business Analyst/ Project Manager £400 - £475/Day Inside IR35 Northwood London, Site based 6 Months We are seeking a Business Analyst/ Project Manager for our client based in Northwood, London. The Business Analyst/ Project Manager role will be an initial 6 month contract, paying between £400 - £475/Day Inside IR35. This role will be site based 5 days per week. Role Profile: This position is pivotal in the exploration, execution, and oversight of new business applications to improve their operational efficiency and data management prowess. You will have robust technical expertise in data and application management, design of software application functionality (no coding) and implementation Undertake comprehensive investigations to identify appropriate business applications tailored to our institution's needs, encompassing HR, Leisure Management, and Finance Systems Evaluate the suitability and integration potential of prospective applications with their current systems Organise and supervise the deployment of approved new systems Collaborate with IT and departmental leaders to facilitate a seamless rollout, minimising operational disruptions Conduct in-depth data analysis and produce extensive business reports to inform decision-making processes Develop data models and entity relationship diagrams to enhance data utilisation efficiency. You will have: Demonstrated track record as a Business Analyst or Project Manager Robust technical background, including proficiency in software application design and implementation, alongside adept data management skills encompassing data models, reports, and analysis Familiarity with financial and operational tools such as ERP, CRM, and other Management Information Systems (MIS) Exceptional communication and interpersonal abilities essential for seamless interaction across all organizational levels Proficiency in MS Office suite, particularly Excel, with an openness to engaging with Visio Capable of managing multiple tasks concurrently and delivering within stringent timelines Exhibits a supportive and collaborative demeanor while also possessing the autonomy to drive initiatives independently Comfortable navigating through ambiguous situations during the research phase, facilitating a broader understanding for both oneself and stakeholders. If you are interested in the above role - Click the "Apply Now" button now for immediate review Business Analyst, Business Analysis, Project Manager, project Management, Business Analyst, Project Manager, Business Analyst, ERP, Design, CRM, Project Manager Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
May 01, 2024
Full time
Business Analyst/ Project Manager £400 - £475/Day Inside IR35 Northwood London, Site based 6 Months We are seeking a Business Analyst/ Project Manager for our client based in Northwood, London. The Business Analyst/ Project Manager role will be an initial 6 month contract, paying between £400 - £475/Day Inside IR35. This role will be site based 5 days per week. Role Profile: This position is pivotal in the exploration, execution, and oversight of new business applications to improve their operational efficiency and data management prowess. You will have robust technical expertise in data and application management, design of software application functionality (no coding) and implementation Undertake comprehensive investigations to identify appropriate business applications tailored to our institution's needs, encompassing HR, Leisure Management, and Finance Systems Evaluate the suitability and integration potential of prospective applications with their current systems Organise and supervise the deployment of approved new systems Collaborate with IT and departmental leaders to facilitate a seamless rollout, minimising operational disruptions Conduct in-depth data analysis and produce extensive business reports to inform decision-making processes Develop data models and entity relationship diagrams to enhance data utilisation efficiency. You will have: Demonstrated track record as a Business Analyst or Project Manager Robust technical background, including proficiency in software application design and implementation, alongside adept data management skills encompassing data models, reports, and analysis Familiarity with financial and operational tools such as ERP, CRM, and other Management Information Systems (MIS) Exceptional communication and interpersonal abilities essential for seamless interaction across all organizational levels Proficiency in MS Office suite, particularly Excel, with an openness to engaging with Visio Capable of managing multiple tasks concurrently and delivering within stringent timelines Exhibits a supportive and collaborative demeanor while also possessing the autonomy to drive initiatives independently Comfortable navigating through ambiguous situations during the research phase, facilitating a broader understanding for both oneself and stakeholders. If you are interested in the above role - Click the "Apply Now" button now for immediate review Business Analyst, Business Analysis, Project Manager, project Management, Business Analyst, Project Manager, Business Analyst, ERP, Design, CRM, Project Manager Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
ROLE : IT SERVICE DESK ANALYST SALARY : up to £25,000 PA ROLE : PERMANENT, 37.5 HOURS PER WEEK LOCATION : MUCH HADHAM, HERTFORDSHIREThis position is full-time on site. We are unable to offer a Hybrid working pattern. About the role We have an exciting opportunity for someone with excellent IT skills and a customer focussed approach to join our friendly IT department. Providing effective and efficient support across the service, this varied role would be an excellent opportunity for someone looking to expand their skill set or progress their career in IT. Whilst in the role you will; diagnose and resolve technical issues via telephone, email or Service Desk and redirecting where necessary provide guidance and training to users on how to use various software applications, tools and systems effectively assist with the installation, configuration and deployment of software applications and hardware devices contribute to the continuous improvement of IT support processes and procedures About you We are seeking someone who has a solid understanding of IT systems, networks, hardware and software by working in a technical support role or similar. The IT team provide support to both employees and learners, therefore you will require a positive attitude, excellent communication skills as well as empathy and understanding of users' perspectives and capabilities. The successful candidate will be required to manage and maintain our service helpdesk so if you are familiar with ticketing systems for logging and tracking incidents and requests then we would like to hear from you! You will need to hold a valid UK driving licence and have access to a car as you will be required to troubleshoot and install hardware at our external locations across Herts and Essex. Mileage will be paid! Why work for us Based across 60 acres of beautiful countryside, St Elizabeth's is a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions. Over the past 120 years, St Elizabeth's has grown and developed to comprise a non-maintained special School for both boarders and day students, a specialist Further Education College, domiciliary care for College learners, Supported Living in the community, a comprehensive Day Opportunities programme for adult day clients and 24-hour health provision provided by specialist nurses and therapists.In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment: 23 days' annual leave per annum - 5 service related day's accrued up to 5 years Eligible for Blue Light card - discounts on big brands! Discounted gym membership Employee recognition scheme Life assurance Free on-site parking Recommend a friend payment up to £500! Confidential employee assistance programme Fully paid for DBS Contributory pension scheme - eligible employees are automatically enrolled after 3 months at 5% (3% employer contribution) terms and conditions apply How to apply Please complete an application form and upload an up to date CV on our website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. The salary advertised is based on full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience.Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply sooner rather than later. We reserve the right to close an advert if we receive sufficient applications ahead of the deadline. If you require reasonable adjustments at application or interview stage, please do let us know as soon as possible. Equality, Diversity & Inclusion At St Elizabeth's we embrace diversity and aspire to create a diverse and inclusive working culture. We are proud to be recognised as an Investor in People and to hold Disability Confident status. We are an equal opportunities employer welcoming all applications from across the community. Safeguarding St Elizabeth's Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.Registered Charity REF-
May 01, 2024
Full time
ROLE : IT SERVICE DESK ANALYST SALARY : up to £25,000 PA ROLE : PERMANENT, 37.5 HOURS PER WEEK LOCATION : MUCH HADHAM, HERTFORDSHIREThis position is full-time on site. We are unable to offer a Hybrid working pattern. About the role We have an exciting opportunity for someone with excellent IT skills and a customer focussed approach to join our friendly IT department. Providing effective and efficient support across the service, this varied role would be an excellent opportunity for someone looking to expand their skill set or progress their career in IT. Whilst in the role you will; diagnose and resolve technical issues via telephone, email or Service Desk and redirecting where necessary provide guidance and training to users on how to use various software applications, tools and systems effectively assist with the installation, configuration and deployment of software applications and hardware devices contribute to the continuous improvement of IT support processes and procedures About you We are seeking someone who has a solid understanding of IT systems, networks, hardware and software by working in a technical support role or similar. The IT team provide support to both employees and learners, therefore you will require a positive attitude, excellent communication skills as well as empathy and understanding of users' perspectives and capabilities. The successful candidate will be required to manage and maintain our service helpdesk so if you are familiar with ticketing systems for logging and tracking incidents and requests then we would like to hear from you! You will need to hold a valid UK driving licence and have access to a car as you will be required to troubleshoot and install hardware at our external locations across Herts and Essex. Mileage will be paid! Why work for us Based across 60 acres of beautiful countryside, St Elizabeth's is a charity supporting children, young people and adult day clients with epilepsy and other complex medical conditions. Over the past 120 years, St Elizabeth's has grown and developed to comprise a non-maintained special School for both boarders and day students, a specialist Further Education College, domiciliary care for College learners, Supported Living in the community, a comprehensive Day Opportunities programme for adult day clients and 24-hour health provision provided by specialist nurses and therapists.In addition to excellent staff training, our employees are also rewarded with various other benefits offered as part of your employment: 23 days' annual leave per annum - 5 service related day's accrued up to 5 years Eligible for Blue Light card - discounts on big brands! Discounted gym membership Employee recognition scheme Life assurance Free on-site parking Recommend a friend payment up to £500! Confidential employee assistance programme Fully paid for DBS Contributory pension scheme - eligible employees are automatically enrolled after 3 months at 5% (3% employer contribution) terms and conditions apply How to apply Please complete an application form and upload an up to date CV on our website. All offers are conditional and subject to receipt of satisfactory pre-employment checks and references including an enhanced DBS check. Please note we are not on a public transport route. The salary advertised is based on full-time equivalent and appointment on the scale is dependent on the role, qualifications and experience.Applications will be reviewed and interviews scheduled on a rolling basis; therefore, we recommend that you apply sooner rather than later. We reserve the right to close an advert if we receive sufficient applications ahead of the deadline. If you require reasonable adjustments at application or interview stage, please do let us know as soon as possible. Equality, Diversity & Inclusion At St Elizabeth's we embrace diversity and aspire to create a diverse and inclusive working culture. We are proud to be recognised as an Investor in People and to hold Disability Confident status. We are an equal opportunities employer welcoming all applications from across the community. Safeguarding St Elizabeth's Centre is committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. The successful applicant will be required to undertake an enhanced disclosure through the Disclosure and Barring Service. Some of our positions involve regulated activity relevant to vulnerable children, adults and young people. It is a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with that particular group. Our vacancies are exempt from the Rehabilitation of Offenders Act 1974.Registered Charity REF-
Night Shift Service Desk Analyst As a Night Shift Service Desk Analyst, you'll be the guardian of our clients' digital infrastructure during the hours of the night. From troubleshooting technical issues to providing timely resolutions, you'll be the lifeline for users facing IT challenges outside of regular business hours. Armed with your technical expertise and a customer-centric approach, you'll field incoming calls and emails, triage support requests, and escalate critical issues as needed. This role isn't just about fixing problems; it's about delivering peace of mind to our clients and ensuring that their operations remain uninterrupted, even while the rest of the world sleeps. Key Responsibilities: Serve as the primary point of contact for clients seeking technical assistance during night shift hours. Respond promptly to support requests via phone, email, or ticketing system, providing troubleshooting and resolution for hardware, software, and network issues. Prioritize and escalate critical incidents to appropriate technical teams for expedited resolution. Perform remote troubleshooting through diagnostic techniques and relevant tools to identify and resolve technical issues. Document all support interactions, including steps taken and solutions provided, to maintain accurate records and facilitate knowledge sharing. Monitor system alerts and performance indicators to proactively identify and address potential issues before they escalate. Collaborate with cross-functional teams to implement and maintain ITIL best practices and service level agreements. Provide clear and concise communication to end-users regarding the status of their support requests and any relevant updates. Qualifications: 2+ years of experience in a technical support role, preferably in a service desk environment. Happy to work night shift hours. Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications. Familiarity with ITIL principles and best practices for incident management and service delivery. Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service. Ability to work independently and prioritize tasks in a fast-paced, high-pressure environment. Are you ready to be the hero of the night and join a team that's dedicated to keeping the digital world running smoothly 24/7? Then we want to hear from you! Please submit your resume today!
May 01, 2024
Full time
Night Shift Service Desk Analyst As a Night Shift Service Desk Analyst, you'll be the guardian of our clients' digital infrastructure during the hours of the night. From troubleshooting technical issues to providing timely resolutions, you'll be the lifeline for users facing IT challenges outside of regular business hours. Armed with your technical expertise and a customer-centric approach, you'll field incoming calls and emails, triage support requests, and escalate critical issues as needed. This role isn't just about fixing problems; it's about delivering peace of mind to our clients and ensuring that their operations remain uninterrupted, even while the rest of the world sleeps. Key Responsibilities: Serve as the primary point of contact for clients seeking technical assistance during night shift hours. Respond promptly to support requests via phone, email, or ticketing system, providing troubleshooting and resolution for hardware, software, and network issues. Prioritize and escalate critical incidents to appropriate technical teams for expedited resolution. Perform remote troubleshooting through diagnostic techniques and relevant tools to identify and resolve technical issues. Document all support interactions, including steps taken and solutions provided, to maintain accurate records and facilitate knowledge sharing. Monitor system alerts and performance indicators to proactively identify and address potential issues before they escalate. Collaborate with cross-functional teams to implement and maintain ITIL best practices and service level agreements. Provide clear and concise communication to end-users regarding the status of their support requests and any relevant updates. Qualifications: 2+ years of experience in a technical support role, preferably in a service desk environment. Happy to work night shift hours. Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications. Familiarity with ITIL principles and best practices for incident management and service delivery. Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service. Ability to work independently and prioritize tasks in a fast-paced, high-pressure environment. Are you ready to be the hero of the night and join a team that's dedicated to keeping the digital world running smoothly 24/7? Then we want to hear from you! Please submit your resume today!
HR Systems Administrator Job Type: Permanent Location: UK-based (Right to Work in the UK required) Salary: Up to £35k My client is seeking an experienced HR Systems Administrator to join our team. In this role, you will play a crucial part in ensuring the smooth operation of our HR systems and data management. Your expertise will contribute to the efficiency and accuracy of our HR processes, supporting the overall mission of our organisation. Day to Day of the role: Serve as the initial point of contact for routine payroll, systems, and data enquiries. Administer HR data and systems efficiently, ensuring accuracy and confidentiality. Provide timely information and reports that enable insight and decision-making. Support the monthly payroll process and assist with year-end payroll reporting as needed. Contribute to system enhancements and continuous improvement initiatives. Deliver a professional service that meets the high standards of the organisation. Required Skills & Qualifications: Proven experience in HR administration. Confident user of HR databases and enabling software, iTrent experience preferred. Proficient in MS Office with strong communication and relationship-building skills. Attention to detail and the ability to prioritise workload effectively. High level of confidentiality and professionalism. Studying for, accredited in, or prepared to study for a relevant CIPD qualification or equivalent. Passionate about contributing to a thriving and efficient workplace. Benefits: Competitive salary and benefits package. Support for professional development and further training. Policies and benefits that support work-life balance. Inclusive and accessible recruitment process. Commitment to safeguarding and robust recruitment practices. If you are excited by the opportunity to contribute to a thriving workplace, we would love to hear from you. Please apply by submitting your up-to-date CV to highlight your suitability for the role. We are committed to an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview, please reach out.
May 01, 2024
Full time
HR Systems Administrator Job Type: Permanent Location: UK-based (Right to Work in the UK required) Salary: Up to £35k My client is seeking an experienced HR Systems Administrator to join our team. In this role, you will play a crucial part in ensuring the smooth operation of our HR systems and data management. Your expertise will contribute to the efficiency and accuracy of our HR processes, supporting the overall mission of our organisation. Day to Day of the role: Serve as the initial point of contact for routine payroll, systems, and data enquiries. Administer HR data and systems efficiently, ensuring accuracy and confidentiality. Provide timely information and reports that enable insight and decision-making. Support the monthly payroll process and assist with year-end payroll reporting as needed. Contribute to system enhancements and continuous improvement initiatives. Deliver a professional service that meets the high standards of the organisation. Required Skills & Qualifications: Proven experience in HR administration. Confident user of HR databases and enabling software, iTrent experience preferred. Proficient in MS Office with strong communication and relationship-building skills. Attention to detail and the ability to prioritise workload effectively. High level of confidentiality and professionalism. Studying for, accredited in, or prepared to study for a relevant CIPD qualification or equivalent. Passionate about contributing to a thriving and efficient workplace. Benefits: Competitive salary and benefits package. Support for professional development and further training. Policies and benefits that support work-life balance. Inclusive and accessible recruitment process. Commitment to safeguarding and robust recruitment practices. If you are excited by the opportunity to contribute to a thriving workplace, we would love to hear from you. Please apply by submitting your up-to-date CV to highlight your suitability for the role. We are committed to an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview, please reach out.
About Wavex Wavex Technology is an established (founded 1998) and independent IT Managed Service Provider, offering secure and fully managed IT services. We are a Microsoft Gold Cloud Partner, a Direct Microsoft Cloud Services Provider (CSP) and ISO27001 accredited with prestigious clients in our portfolio. About the role You will be responsible for delivering first class support to our London based clients (some of whom have a global presence). You will be completing requests, resolving incidentsand escalating to the Infrastructure support team where more complex issues occur. This role will offer hybrid working (home/Wavex office). Our office is based near Liverpool Street Station. About the candidate The candidate will be a motivated and driven individual who is happiest pushing the boundaries of their knowledge, is happy to pick up new technology's, learn them and will be focused on providing exceptional support. The candidate should be a confident and capable communicator and able to provide comprehensive support onsite for desktop and EUC issues. Responsibilities Technical support Provide 1st line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Wavex's Service Now chat function Record calls from customers. Deal directly with requests and complaints and escalate problems in accordance with established procedures Troubleshoot and resolve issues with Microsoft desktop operating systems Support new starter process (i.e.create new usersconfigure mailboxes, distribution groups and calendar permissions) and leaver process Troubleshoot (and resolve) and/or escalate issues reported in relation to customer-specific business applications. Escalate to software vendors and liaise with them as and when required Demonstrate you are able to switch focus between activities to deal with competing demands/call volume Call management Manage your time effectively to achieve the best productivity during the day /week Manage your call queue to the highest standard - prioritise and review regularly to ensure you are on top of the priority tickets Provide users with regular updates via telephone and the Wavex service management platform Ensure the tickets information are always of the highest standard (both, detail and quality of the written information) Proactively follow up with users as you resolve these to confirm the work is completed to their satisfaction Processes Follow Wavex processes for core Service Desk functions such as Incident Management, Service Request Fulfilment and Problem Management Stay abreast and adhere to ITIL framework (policies and procedures) - make effective use of systems to support quality and efficiency Technical experience (must have) Experience of administering and troubleshooting: Citrix Microsoft Terminal services/RDS Microsoft Windows 7/8/10 Microsoft Office 365 Active Directory Azure Active Directory DNS and DHCP Other experience (nice to have) ITIL v3/v4 Foundation Certification Experience of working in a structured, ITIL environment Experience of working towards specific SLAs Experience of working with high volume calls, to specific SLAs Experience of working in a structured ISO27001 environment with specific awareness of Security Incident processes Experience of Intune Experience working within a Managed Service Provider (MSP) PTRG monitoring or infrastructure monitoring toolsets Windows Server Administration Professional experience / about the person Clear and fluent English (written and spoken) Excellent communication and interpersonal skills Professional and punctual Team player Ability to lead by example - developing and maintaining respectful and inclusive working environment Few highlights on benefits of working with Wavex Working in an inclusive environment Performance based bonus (up to 6k per annum) Working with the latest (cloud) technologies Industry renowned training/certifications (sponsored by Wavex) Personal development time (with the use of Pluralsight training platform) Wide range Company benefits Generous holiday entitlement (earn additional days with years of service & day off on your birthday) And more!
May 01, 2024
Full time
About Wavex Wavex Technology is an established (founded 1998) and independent IT Managed Service Provider, offering secure and fully managed IT services. We are a Microsoft Gold Cloud Partner, a Direct Microsoft Cloud Services Provider (CSP) and ISO27001 accredited with prestigious clients in our portfolio. About the role You will be responsible for delivering first class support to our London based clients (some of whom have a global presence). You will be completing requests, resolving incidentsand escalating to the Infrastructure support team where more complex issues occur. This role will offer hybrid working (home/Wavex office). Our office is based near Liverpool Street Station. About the candidate The candidate will be a motivated and driven individual who is happiest pushing the boundaries of their knowledge, is happy to pick up new technology's, learn them and will be focused on providing exceptional support. The candidate should be a confident and capable communicator and able to provide comprehensive support onsite for desktop and EUC issues. Responsibilities Technical support Provide 1st line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Wavex's Service Now chat function Record calls from customers. Deal directly with requests and complaints and escalate problems in accordance with established procedures Troubleshoot and resolve issues with Microsoft desktop operating systems Support new starter process (i.e.create new usersconfigure mailboxes, distribution groups and calendar permissions) and leaver process Troubleshoot (and resolve) and/or escalate issues reported in relation to customer-specific business applications. Escalate to software vendors and liaise with them as and when required Demonstrate you are able to switch focus between activities to deal with competing demands/call volume Call management Manage your time effectively to achieve the best productivity during the day /week Manage your call queue to the highest standard - prioritise and review regularly to ensure you are on top of the priority tickets Provide users with regular updates via telephone and the Wavex service management platform Ensure the tickets information are always of the highest standard (both, detail and quality of the written information) Proactively follow up with users as you resolve these to confirm the work is completed to their satisfaction Processes Follow Wavex processes for core Service Desk functions such as Incident Management, Service Request Fulfilment and Problem Management Stay abreast and adhere to ITIL framework (policies and procedures) - make effective use of systems to support quality and efficiency Technical experience (must have) Experience of administering and troubleshooting: Citrix Microsoft Terminal services/RDS Microsoft Windows 7/8/10 Microsoft Office 365 Active Directory Azure Active Directory DNS and DHCP Other experience (nice to have) ITIL v3/v4 Foundation Certification Experience of working in a structured, ITIL environment Experience of working towards specific SLAs Experience of working with high volume calls, to specific SLAs Experience of working in a structured ISO27001 environment with specific awareness of Security Incident processes Experience of Intune Experience working within a Managed Service Provider (MSP) PTRG monitoring or infrastructure monitoring toolsets Windows Server Administration Professional experience / about the person Clear and fluent English (written and spoken) Excellent communication and interpersonal skills Professional and punctual Team player Ability to lead by example - developing and maintaining respectful and inclusive working environment Few highlights on benefits of working with Wavex Working in an inclusive environment Performance based bonus (up to 6k per annum) Working with the latest (cloud) technologies Industry renowned training/certifications (sponsored by Wavex) Personal development time (with the use of Pluralsight training platform) Wide range Company benefits Generous holiday entitlement (earn additional days with years of service & day off on your birthday) And more!