CONTRACT DESKTOP SUPPORT ENGINEER - DV CLEARED BRAND NEW JOB OPPORTUNITY AVAILABLE WITHIN A LEADING NATIONAL SECURITY COMPANY FOR A DESKTOP SUPPORT ENGINEER WITH DV CLEARANCE Contract opportunity for a Desktop Support Engineer Leading National Security company Must hold Enhanced DV security clearance Flexible day rate depending on experience Minimum 6 month contract Central London based To apply please call / or email WHO WE ARE? We are recruiting a Desktop Support Engineer to work with a leading national security company in central London on a contract basis. Due to the nature of this client you will need enhanced DV clearance. You will be working at National Security level and will therefore be required on-site at least 4 days per week. WHAT WILL THE DESKTOP SUPPORT ENGINEER BE DOING? You will be part of a company that supports the UK Government at National Security level in their IT/Communications support and will play a pivotal part in making sure these systems never fail. WE NEED THE DESKTOP SUPPORT ENGINEER TO HAVE . Current Enhanced DV clearance Deal with new device requests via the service management tool Various equipment installations and upgrades Issue, update and close guest access tokens Be on hand to deal with customer queries Manage device stock, repair any faulty equipment and return broken equipment TO BE CONSIDERED . Please either apply by clicking online or emailing me directly to For further information please call me on or . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn, just search Dominic Barbet. I look forward to hearing from you. CONTRACT DESKTOP SUPPORT ENGINEER - eDV CLEARED KEY SKILLS: DESKTOP SUPPORT / SUPPORT ENGINEER / DESKTOP SUPPORT ENGINEER / 2ND LINE SUPPORT / 1ST LINE SUPPORT / DESKTOP ENGINEER / DESKTOP SPECIALIST / DV CLEARED / DV CLEARANCE / DEVELOPPED VETTING / DEVELOPED VETTED / DEEP VETTING / DEEP VETTED / SC CLEARED / SC CLEARANCE / SECURITY CLEARED / SECURITY CLEARANCE /
May 01, 2024
Full time
CONTRACT DESKTOP SUPPORT ENGINEER - DV CLEARED BRAND NEW JOB OPPORTUNITY AVAILABLE WITHIN A LEADING NATIONAL SECURITY COMPANY FOR A DESKTOP SUPPORT ENGINEER WITH DV CLEARANCE Contract opportunity for a Desktop Support Engineer Leading National Security company Must hold Enhanced DV security clearance Flexible day rate depending on experience Minimum 6 month contract Central London based To apply please call / or email WHO WE ARE? We are recruiting a Desktop Support Engineer to work with a leading national security company in central London on a contract basis. Due to the nature of this client you will need enhanced DV clearance. You will be working at National Security level and will therefore be required on-site at least 4 days per week. WHAT WILL THE DESKTOP SUPPORT ENGINEER BE DOING? You will be part of a company that supports the UK Government at National Security level in their IT/Communications support and will play a pivotal part in making sure these systems never fail. WE NEED THE DESKTOP SUPPORT ENGINEER TO HAVE . Current Enhanced DV clearance Deal with new device requests via the service management tool Various equipment installations and upgrades Issue, update and close guest access tokens Be on hand to deal with customer queries Manage device stock, repair any faulty equipment and return broken equipment TO BE CONSIDERED . Please either apply by clicking online or emailing me directly to For further information please call me on or . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to connect with me on LinkedIn, just search Dominic Barbet. I look forward to hearing from you. CONTRACT DESKTOP SUPPORT ENGINEER - eDV CLEARED KEY SKILLS: DESKTOP SUPPORT / SUPPORT ENGINEER / DESKTOP SUPPORT ENGINEER / 2ND LINE SUPPORT / 1ST LINE SUPPORT / DESKTOP ENGINEER / DESKTOP SPECIALIST / DV CLEARED / DV CLEARANCE / DEVELOPPED VETTING / DEVELOPED VETTED / DEEP VETTING / DEEP VETTED / SC CLEARED / SC CLEARANCE / SECURITY CLEARED / SECURITY CLEARANCE /
Are you looking for your next step in your security cleared career? This is a fantastic opportunity for you to work as a 1st Line Support Engineer within one of the most well known IT companies in the world with full access to courses and accreditation's you can use to progress in your career. You will be working on a highly secure site near Reading, hybrid working of 1 week in 4 is supported after onsite training is completed. Job summary: As the 1st line support engineer you will be logging calls via HP Service Manager, providing first time fixes if possible including resetting passwords and permissions, if you are unable to find a fix it, then it will be escalated to 2nd line support. Essential skills/qualifications: Strong communication skills and customer service Active SC clearance Active Directory experience Prior first line support experience Benefits: Group personal pension - company will invest 3-6% of your salary Opportunity to gain DV clearance Life cover Income protection Critical illness Healthcare Dental Holidays - 23 days with option to buy and sell Childcare vouchers Yearly pay reviews Health cash plan Hours: Core hours are 8am-6pm. Polar is working as a true business partner to this client with over 10 years of successful hires, we have the expertise and experience to help you take the next step in your career. If this 1st Line Support Engineer role is of interest then please apply now.
May 01, 2024
Full time
Are you looking for your next step in your security cleared career? This is a fantastic opportunity for you to work as a 1st Line Support Engineer within one of the most well known IT companies in the world with full access to courses and accreditation's you can use to progress in your career. You will be working on a highly secure site near Reading, hybrid working of 1 week in 4 is supported after onsite training is completed. Job summary: As the 1st line support engineer you will be logging calls via HP Service Manager, providing first time fixes if possible including resetting passwords and permissions, if you are unable to find a fix it, then it will be escalated to 2nd line support. Essential skills/qualifications: Strong communication skills and customer service Active SC clearance Active Directory experience Prior first line support experience Benefits: Group personal pension - company will invest 3-6% of your salary Opportunity to gain DV clearance Life cover Income protection Critical illness Healthcare Dental Holidays - 23 days with option to buy and sell Childcare vouchers Yearly pay reviews Health cash plan Hours: Core hours are 8am-6pm. Polar is working as a true business partner to this client with over 10 years of successful hires, we have the expertise and experience to help you take the next step in your career. If this 1st Line Support Engineer role is of interest then please apply now.
Are you looking for your next step in your security cleared career? This is a fantastic opportunity for you to work as a 1st Line Support Engineer within one of the most well known IT companies in the world with full access to courses and accreditation's you can use to progress in your career. You will be working on a highly secure site near Reading, hybrid working of 1 week in 4 is supported after onsite training is completed. Job summary: As the 1st line support engineer you will be logging calls via HP Service Manager, providing first time fixes if possible including resetting passwords and permissions, if you are unable to find a fix it, then it will be escalated to 2nd line support. Essential skills/qualifications: Strong communication skills and customer service Active SC clearance Active Directory experience Prior first line support experience Benefits: Group personal pension - company will invest 3-6% of your salary Opportunity to gain DV clearance Life cover Income protection Critical illness Healthcare Dental Holidays - 23 days with option to buy and sell Childcare vouchers Yearly pay reviews Health cash plan Hours: Core hours are 8am-6pm. Polar is working as a true business partner to this client with over 10 years of successful hires, we have the expertise and experience to help you take the next step in your career. If this 1st Line Support Engineer role is of interest then please apply now.
May 01, 2024
Full time
Are you looking for your next step in your security cleared career? This is a fantastic opportunity for you to work as a 1st Line Support Engineer within one of the most well known IT companies in the world with full access to courses and accreditation's you can use to progress in your career. You will be working on a highly secure site near Reading, hybrid working of 1 week in 4 is supported after onsite training is completed. Job summary: As the 1st line support engineer you will be logging calls via HP Service Manager, providing first time fixes if possible including resetting passwords and permissions, if you are unable to find a fix it, then it will be escalated to 2nd line support. Essential skills/qualifications: Strong communication skills and customer service Active SC clearance Active Directory experience Prior first line support experience Benefits: Group personal pension - company will invest 3-6% of your salary Opportunity to gain DV clearance Life cover Income protection Critical illness Healthcare Dental Holidays - 23 days with option to buy and sell Childcare vouchers Yearly pay reviews Health cash plan Hours: Core hours are 8am-6pm. Polar is working as a true business partner to this client with over 10 years of successful hires, we have the expertise and experience to help you take the next step in your career. If this 1st Line Support Engineer role is of interest then please apply now.
IT Support Analyst - 1st & 2nd Line Support SC Cleared - Must be current On-site - London based 1 month initially - possible extension £24.18ph Inside IR35 We are working with a Consultancy in need of an IT Support Analyst who can provide 1st/2nd Line, break-fix laptop support to users based on-site. You will be part of an existing team providing support to Windows based laptops and desktops. This role is SC Cleared and current and valid SC Clearance is a must. If you feel this is a good match for you then please click through to apply Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
May 01, 2024
Full time
IT Support Analyst - 1st & 2nd Line Support SC Cleared - Must be current On-site - London based 1 month initially - possible extension £24.18ph Inside IR35 We are working with a Consultancy in need of an IT Support Analyst who can provide 1st/2nd Line, break-fix laptop support to users based on-site. You will be part of an existing team providing support to Windows based laptops and desktops. This role is SC Cleared and current and valid SC Clearance is a must. If you feel this is a good match for you then please click through to apply Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Company description: Who is Amey? We are at the heart of modern Britain , helping the economy to grow by designing, maintaining and transforming the nation's strategic assets. Our 11,000 people are behind the critical services the country relies on every day. Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients. We are trusted partners of Government - both national and local - managing assets and complex projects that are vital to the sustainable growth of the country. Job description: Your New Role We have a fantastic opportunity for a 1st Line Service Desk Analyst to join our Group IT Team in Liverpool (Matchworks office). This role offers Hybrid working. The 1st Line Service Desk Analyst plays an important part in providing 1st and 2nd line IT support functions to Amey internal staff and external partners. They provide technical advice and support in relation to all Group IT deployed hardware and software. Logging incidents and requests on behalf of our customers and ensuring compliance with the departments policies and processes. The Service Desk also liaise with our technical resolver groups to ensure the timely resolution of incidents and requests which cannot be fixed at the first point of contact, ensuring that our strict Service Level Agreements are met. Service Desk are the face of IT, and we rely on them to provide outstanding customer service in all aspects of their work. They live by five simple rules: Understand and uphold our IT service commitments. Leave a good impression: Every customer interaction matters. Be transparent: manage demand by setting and meeting expectations. Take ownership: follow up and follow through. Work as a team be supportive, work together and hand on tasks. The standard hours of work are based on 37.5 hours per week Monday - Friday. You will be responsible for : Helping build on our image as the friendly and approachable face of IT. Providing outstanding customer service Providing advice and assistance to our customers, partners, and suppliers Being the primary point of contact for all incidents and requests Ensuring detailed and accurate information is captured at the first point of contact. Providing initial troubleshooting and diagnostics capabilities Maintaining our strong first-time fix rates. Ensuring incidents/requests are assigned to the correct technical resolver groups. Prioritising and categorising incidents in line with our existing processes. Assisting in the handling and management of Major Incidents and outages Contributing to our ethos of continuous service improvement Promoting a strong working relationship between the Service Desk, our technical resolver groups, partners, and suppliers Profile description: We want to hear from you if you have: Qualified up to GCSE level (minimum of 5 GCSEs A-C) Experience in working in a busy IT service desk environment Strong Customer service skills and experience Detail orientated Approachable, patient, and friendly Excellent communication skills An awareness of ITIL and common IT functions. An understanding of how IT can help facilitate business goal and objectives. A basic understanding of PC hardware Experience of remote assistance tools, including Microsoft Remote Assistance, RDP and LogMeIn. An understanding of basic networking principle (TCP/IP, DNS, WINS, DHCP). A good working knowledge of the Microsoft Office Suite (2016, O365). A good understanding of Active Directory (On Prem and Azure) Demonstrable experience of delivering outstanding customer service under pressure. Willingness and ability to be SC cleared if required. Desire to learn about Operational Security and how to handle initial investigations and corrective actions. We offer: What we can offer you When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs. It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program Career Development - Exceptional development and progression plan Pension - Generous Pension scheme which we will contribute to Holidays - Minimum 24 days holiday + Bank Holidays Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers Social Value - You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives We embrace difference and support individuals to work in ways that work best for them. We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.
May 01, 2024
Full time
Company description: Who is Amey? We are at the heart of modern Britain , helping the economy to grow by designing, maintaining and transforming the nation's strategic assets. Our 11,000 people are behind the critical services the country relies on every day. Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients. We are trusted partners of Government - both national and local - managing assets and complex projects that are vital to the sustainable growth of the country. Job description: Your New Role We have a fantastic opportunity for a 1st Line Service Desk Analyst to join our Group IT Team in Liverpool (Matchworks office). This role offers Hybrid working. The 1st Line Service Desk Analyst plays an important part in providing 1st and 2nd line IT support functions to Amey internal staff and external partners. They provide technical advice and support in relation to all Group IT deployed hardware and software. Logging incidents and requests on behalf of our customers and ensuring compliance with the departments policies and processes. The Service Desk also liaise with our technical resolver groups to ensure the timely resolution of incidents and requests which cannot be fixed at the first point of contact, ensuring that our strict Service Level Agreements are met. Service Desk are the face of IT, and we rely on them to provide outstanding customer service in all aspects of their work. They live by five simple rules: Understand and uphold our IT service commitments. Leave a good impression: Every customer interaction matters. Be transparent: manage demand by setting and meeting expectations. Take ownership: follow up and follow through. Work as a team be supportive, work together and hand on tasks. The standard hours of work are based on 37.5 hours per week Monday - Friday. You will be responsible for : Helping build on our image as the friendly and approachable face of IT. Providing outstanding customer service Providing advice and assistance to our customers, partners, and suppliers Being the primary point of contact for all incidents and requests Ensuring detailed and accurate information is captured at the first point of contact. Providing initial troubleshooting and diagnostics capabilities Maintaining our strong first-time fix rates. Ensuring incidents/requests are assigned to the correct technical resolver groups. Prioritising and categorising incidents in line with our existing processes. Assisting in the handling and management of Major Incidents and outages Contributing to our ethos of continuous service improvement Promoting a strong working relationship between the Service Desk, our technical resolver groups, partners, and suppliers Profile description: We want to hear from you if you have: Qualified up to GCSE level (minimum of 5 GCSEs A-C) Experience in working in a busy IT service desk environment Strong Customer service skills and experience Detail orientated Approachable, patient, and friendly Excellent communication skills An awareness of ITIL and common IT functions. An understanding of how IT can help facilitate business goal and objectives. A basic understanding of PC hardware Experience of remote assistance tools, including Microsoft Remote Assistance, RDP and LogMeIn. An understanding of basic networking principle (TCP/IP, DNS, WINS, DHCP). A good working knowledge of the Microsoft Office Suite (2016, O365). A good understanding of Active Directory (On Prem and Azure) Demonstrable experience of delivering outstanding customer service under pressure. Willingness and ability to be SC cleared if required. Desire to learn about Operational Security and how to handle initial investigations and corrective actions. We offer: What we can offer you When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs. It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program Career Development - Exceptional development and progression plan Pension - Generous Pension scheme which we will contribute to Holidays - Minimum 24 days holiday + Bank Holidays Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers Social Value - You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives We embrace difference and support individuals to work in ways that work best for them. We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.
An urgent requirement has arisen for a NPPV3 and SC cleared Team Leader to head up a team for a large scale deployment project on an initial 12 month contract working remotely. Main Responsibilities: To co-ordinate the duties of the Deployment Team and play an active role in the monitoring, reporting, and reviewing of the quality of and satisfaction with the Services provided. Windows 10 support Laptop imaging ServiceNow experience General 1st/2nd line support Assisting users over the phone with any on site issues. All candidates must have current SC/NPPV3 clearance. If this position looks of interest then please apply for more details.
Sep 24, 2022
Contractor
An urgent requirement has arisen for a NPPV3 and SC cleared Team Leader to head up a team for a large scale deployment project on an initial 12 month contract working remotely. Main Responsibilities: To co-ordinate the duties of the Deployment Team and play an active role in the monitoring, reporting, and reviewing of the quality of and satisfaction with the Services provided. Windows 10 support Laptop imaging ServiceNow experience General 1st/2nd line support Assisting users over the phone with any on site issues. All candidates must have current SC/NPPV3 clearance. If this position looks of interest then please apply for more details.
2nd Line Network Engineer (Night Shift) Salary: £30,000-£40,000 Location: Hybrid/Peterborough (SC Clearance or Eligibility to be SC Cleared is required) About the role Respond to incidents logged in the Incident Management system and provide end users with a technical solution within Service Level Agreements. Incident Diagnostics and Assistance Log Monitoring and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup / Restore Rule base and Network Configuration Change Management Provide a point of technical escalation and expertise for 1st line engineers Provide technical assistance to on-going projects and the transition of new customers when required. Recommend and deploy changes via the change management process when required. Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork. Provide assistance to Team members and Analysts as required. Knowledge and Experience Essential 2-3 years' experience in a similar SLA driven support role. Proven Customer service Skills. Industry recognised qualifications in relevant areas. Cisco CCNA required as a minimum. Desirable Basic knowledge of ITIL Security Clearance (SC) advantageous Fortinet Knowledge F5 Knowledge Checkpoint Knowledge Personal Attributes Good communication skills, verbal and written Punctual and reliable Positive, enthusiastic and supportive individual Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary Ability to work under pressure Ability to work in a team and to support team members Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner.
Feb 01, 2022
Full time
2nd Line Network Engineer (Night Shift) Salary: £30,000-£40,000 Location: Hybrid/Peterborough (SC Clearance or Eligibility to be SC Cleared is required) About the role Respond to incidents logged in the Incident Management system and provide end users with a technical solution within Service Level Agreements. Incident Diagnostics and Assistance Log Monitoring and Analysis Rule base Auditing and Advisory Device Software Upgrades, Patches, and Bug Fixes Configuration Backup / Restore Rule base and Network Configuration Change Management Provide a point of technical escalation and expertise for 1st line engineers Provide technical assistance to on-going projects and the transition of new customers when required. Recommend and deploy changes via the change management process when required. Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork. Provide assistance to Team members and Analysts as required. Knowledge and Experience Essential 2-3 years' experience in a similar SLA driven support role. Proven Customer service Skills. Industry recognised qualifications in relevant areas. Cisco CCNA required as a minimum. Desirable Basic knowledge of ITIL Security Clearance (SC) advantageous Fortinet Knowledge F5 Knowledge Checkpoint Knowledge Personal Attributes Good communication skills, verbal and written Punctual and reliable Positive, enthusiastic and supportive individual Ability to take ownership of and progress incidents to resolution, or to identify when escalation is necessary Ability to work under pressure Ability to work in a team and to support team members Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner.
ICT Support Engineer Support Engineer, ICT Support, Microsoft, Windows Server 2016, Windows Server 2019, SCCM, Active Directory, Office 365, Apple OS, Google Chrome, Wireless, Backup, MECM, Apple Devices, Enhanced DBS A DBS Cleared 2nd line/IT Support Engineer is required by our IT MSP client based onsite with an end client supporting a school for an initial 3-month contract. Birmingham - Inside IR35 £160 - £185 per day 3 Month Contract Immediate start required - Please note a Valid Enhanced DBS is required for this role. The IT Field Engineer will be based at one site, however, may occasionally be required to travel to attend team meetings and provide additional support at other local sites. The role is focused on providing broad 1st/ 2nd line technical problem solving/network management as well as building strong relationships with the school leadership and teaching staff and ensuring contractual compliance against KPI's and SLAs. In addition to technical, the ICT Support Engineer will provide advice and coaching to ensure others feel confident and comfortable using the technology resources available. Key Skills and Requirements • Experienced using Microsoft Office tools, Windows Server and SCCM • Strong multitasking and problem-solving abilities. Excellent communication, customer handling and inter-personal skills, via phone, face to face and other remote access methods. • Strong planning, organising and prioritising abilities. Customer focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery • Experience of problem solving within a technical environment • Ability to work your way around a problem, finding a solution where others fail. • An engaging personality that easily builds relationships and instils confidence • Experience using Active Directory • Google and Apple Operating System Experience is desirable however not essential. In the first instance please submit your CV
Oct 04, 2021
Seasonal
ICT Support Engineer Support Engineer, ICT Support, Microsoft, Windows Server 2016, Windows Server 2019, SCCM, Active Directory, Office 365, Apple OS, Google Chrome, Wireless, Backup, MECM, Apple Devices, Enhanced DBS A DBS Cleared 2nd line/IT Support Engineer is required by our IT MSP client based onsite with an end client supporting a school for an initial 3-month contract. Birmingham - Inside IR35 £160 - £185 per day 3 Month Contract Immediate start required - Please note a Valid Enhanced DBS is required for this role. The IT Field Engineer will be based at one site, however, may occasionally be required to travel to attend team meetings and provide additional support at other local sites. The role is focused on providing broad 1st/ 2nd line technical problem solving/network management as well as building strong relationships with the school leadership and teaching staff and ensuring contractual compliance against KPI's and SLAs. In addition to technical, the ICT Support Engineer will provide advice and coaching to ensure others feel confident and comfortable using the technology resources available. Key Skills and Requirements • Experienced using Microsoft Office tools, Windows Server and SCCM • Strong multitasking and problem-solving abilities. Excellent communication, customer handling and inter-personal skills, via phone, face to face and other remote access methods. • Strong planning, organising and prioritising abilities. Customer focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery • Experience of problem solving within a technical environment • Ability to work your way around a problem, finding a solution where others fail. • An engaging personality that easily builds relationships and instils confidence • Experience using Active Directory • Google and Apple Operating System Experience is desirable however not essential. In the first instance please submit your CV
Benefits will include:
* 25 Days Holiday
* Company Pension
* Private Medical Insurance
* Subsidised Gym Membership
* Childcare Vouchers
* Company Benefits Portal
* Share Save Scheme
Provision of 1st Line helpdesk support to manage a dedicated team on a customer site including receiving, logging progressing, escalation (as required) and closing of Helpdesk calls on a day to day basis. Successfully resolve 1st line technical issues.
Key responsibilities include:
* Replacement of toner cartridges, keyboards, mouse & monitors.
*
Maintenance of the Asset database.
*
Provision of statistics to support evidence of SLA delivery.
*
Provide support on hardware audits, management and disposal of assets.
*
Maintenance of processes and documentation that support Helpdesk functions.
*
Provide interface with external support contracts.
*
Provision and control of media in accordance with agreed processes.
Mandatory Skill Requirements:
* Hardware - Awareness of Servers, Desktops, Storage & Network Equipment
*
Software - MS Office
*
Tools and Methodologies - Helpdesk Operations
Other
SC Cleared with the ability to successfully obtain DV clearance
Good written and verbal communication skills
Experience of working within project teams and on own initiative
Ability to work under pressure and to a deadline.
Desirable Skill Requirements:
*
Tools and Methodologies – ITIL
*
Applications - Supportworks by Hornbill
*
Markets – Defence
Other
Working knowledge of MoD related processes and support.
MASS is an equal opportunities employer
Oct 29, 2018
Benefits will include:
* 25 Days Holiday
* Company Pension
* Private Medical Insurance
* Subsidised Gym Membership
* Childcare Vouchers
* Company Benefits Portal
* Share Save Scheme
Provision of 1st Line helpdesk support to manage a dedicated team on a customer site including receiving, logging progressing, escalation (as required) and closing of Helpdesk calls on a day to day basis. Successfully resolve 1st line technical issues.
Key responsibilities include:
* Replacement of toner cartridges, keyboards, mouse & monitors.
*
Maintenance of the Asset database.
*
Provision of statistics to support evidence of SLA delivery.
*
Provide support on hardware audits, management and disposal of assets.
*
Maintenance of processes and documentation that support Helpdesk functions.
*
Provide interface with external support contracts.
*
Provision and control of media in accordance with agreed processes.
Mandatory Skill Requirements:
* Hardware - Awareness of Servers, Desktops, Storage & Network Equipment
*
Software - MS Office
*
Tools and Methodologies - Helpdesk Operations
Other
SC Cleared with the ability to successfully obtain DV clearance
Good written and verbal communication skills
Experience of working within project teams and on own initiative
Ability to work under pressure and to a deadline.
Desirable Skill Requirements:
*
Tools and Methodologies – ITIL
*
Applications - Supportworks by Hornbill
*
Markets – Defence
Other
Working knowledge of MoD related processes and support.
MASS is an equal opportunities employer
Network Engineer - DV CLEARED
£40 - £50 per hour
Corsham
12+ months
I am currently recruiting for experienced DV cleared NOC Engineers for 12 month contract roles in Corsham. My client is a Defence Consultancy company who are currently working a major piece of project work based in Corsham.
You will ideally be working as a 1st/2nd line support NOC Engineer with service management experience and DV have clearance.
Essential Skills:
The successful applicant will have the following skills and experience:
Mandatory:
* Cisco CCNA
* Previous network installation experience mandatory.
* Proven experience as a network support engineer
* Proven experience of network installation and commissioning
* Port reconfiguration with daily reporting
* Core switch port reservations
* Core LOAP VLAN Creation
* New VLAN applied to switched including ACLs, QoS,
* VLAN moves during PC Migration
* Change
* Service Engineering Support to users.
Desirable:
* Windows desktop and server environments
* PacketShaper/Steelhead desirable
* Service Desk methodology i.e. ITIL, Prince2, SixSigma
Sep 09, 2016
Network Engineer - DV CLEARED
£40 - £50 per hour
Corsham
12+ months
I am currently recruiting for experienced DV cleared NOC Engineers for 12 month contract roles in Corsham. My client is a Defence Consultancy company who are currently working a major piece of project work based in Corsham.
You will ideally be working as a 1st/2nd line support NOC Engineer with service management experience and DV have clearance.
Essential Skills:
The successful applicant will have the following skills and experience:
Mandatory:
* Cisco CCNA
* Previous network installation experience mandatory.
* Proven experience as a network support engineer
* Proven experience of network installation and commissioning
* Port reconfiguration with daily reporting
* Core switch port reservations
* Core LOAP VLAN Creation
* New VLAN applied to switched including ACLs, QoS,
* VLAN moves during PC Migration
* Change
* Service Engineering Support to users.
Desirable:
* Windows desktop and server environments
* PacketShaper/Steelhead desirable
* Service Desk methodology i.e. ITIL, Prince2, SixSigma
NOC Engineer - DV CLEARED
£40 - £50 per hour
Corsham
12+ months
I am currently recruiting for experienced DV cleared NOC Engineers for 12 month contract roles in Corsham. My client is a Defence Consultancy company who are currently working a major piece of project work based in Corsham.
You will ideally be working as a 1st/2nd line support NOC Engineer with service management experience and DV have clearance.
Essential Skills:
The successful applicant will have the following skills and experience:
Mandatory:
* Cisco CCNA
* Previous network installation experience mandatory.
* Proven experience as a network support engineer
* Proven experience of network installation and commissioning
* Port reconfiguration with daily reporting
* Core switch port reservations
* Core LOAP VLAN Creation
* New VLAN applied to switched including ACLs, QoS,
* VLAN moves during PC Migration
* Change
* Service Engineering Support to users.
Desirable:
* Windows desktop and server environments
* PacketShaper/Steelhead desirable
* Service Desk methodology i.e. ITIL, Prince2, SixSigma
Sep 09, 2016
NOC Engineer - DV CLEARED
£40 - £50 per hour
Corsham
12+ months
I am currently recruiting for experienced DV cleared NOC Engineers for 12 month contract roles in Corsham. My client is a Defence Consultancy company who are currently working a major piece of project work based in Corsham.
You will ideally be working as a 1st/2nd line support NOC Engineer with service management experience and DV have clearance.
Essential Skills:
The successful applicant will have the following skills and experience:
Mandatory:
* Cisco CCNA
* Previous network installation experience mandatory.
* Proven experience as a network support engineer
* Proven experience of network installation and commissioning
* Port reconfiguration with daily reporting
* Core switch port reservations
* Core LOAP VLAN Creation
* New VLAN applied to switched including ACLs, QoS,
* VLAN moves during PC Migration
* Change
* Service Engineering Support to users.
Desirable:
* Windows desktop and server environments
* PacketShaper/Steelhead desirable
* Service Desk methodology i.e. ITIL, Prince2, SixSigma
Network Engineer - DV CLEARED
£40 - £50 per hour
Corsham
12+ months
I am currently recruiting for experienced DV cleared NOC Engineers for 12 month contract roles in Corsham. My client is a Defence Consultancy company who are currently working a major piece of project work based in Corsham.
You will ideally be working as a 1st/2nd line support NOC Engineer with service management experience and DV have clearance.
Essential Skills:
The successful applicant will have the following skills and experience:
Mandatory:
* Cisco CCNA
* Previous network installation experience mandatory.
* Proven experience as a network support engineer
* Proven experience of network installation and commissioning
* Port reconfiguration with daily reporting
* Core switch port reservations
* Core LOAP VLAN Creation
* New VLAN applied to switched including ACLs, QoS,
* VLAN moves during PC Migration
* Change
* Service Engineering Support to users.
Desirable:
* Windows desktop and server environments
* PacketShaper/Steelhead desirable
* Service Desk methodology i.e. ITIL, Prince2, SixSigma
Sep 09, 2016
Network Engineer - DV CLEARED
£40 - £50 per hour
Corsham
12+ months
I am currently recruiting for experienced DV cleared NOC Engineers for 12 month contract roles in Corsham. My client is a Defence Consultancy company who are currently working a major piece of project work based in Corsham.
You will ideally be working as a 1st/2nd line support NOC Engineer with service management experience and DV have clearance.
Essential Skills:
The successful applicant will have the following skills and experience:
Mandatory:
* Cisco CCNA
* Previous network installation experience mandatory.
* Proven experience as a network support engineer
* Proven experience of network installation and commissioning
* Port reconfiguration with daily reporting
* Core switch port reservations
* Core LOAP VLAN Creation
* New VLAN applied to switched including ACLs, QoS,
* VLAN moves during PC Migration
* Change
* Service Engineering Support to users.
Desirable:
* Windows desktop and server environments
* PacketShaper/Steelhead desirable
* Service Desk methodology i.e. ITIL, Prince2, SixSigma
NOC Engineer - DV CLEARED
£40 - £50 per hour
Corsham
12+ months
I am currently recruiting for experienced DV cleared NOC Engineers for 12 month contract roles in Corsham. My client is a Defence Consultancy company who are currently working a major piece of project work based in Corsham.
You will ideally be working as a 1st/2nd line support NOC Engineer with service management experience and DV have clearance.
Essential Skills:
The successful applicant will have the following skills and experience:
Mandatory:
* Cisco CCNA
* Previous network installation experience mandatory.
* Proven experience as a network support engineer
* Proven experience of network installation and commissioning
* Port reconfiguration with daily reporting
* Core switch port reservations
* Core LOAP VLAN Creation
* New VLAN applied to switched including ACLs, QoS,
* VLAN moves during PC Migration
* Change
* Service Engineering Support to users.
Desirable:
* Windows desktop and server environments
* PacketShaper/Steelhead desirable
* Service Desk methodology i.e. ITIL, Prince2, SixSigma
Sep 09, 2016
NOC Engineer - DV CLEARED
£40 - £50 per hour
Corsham
12+ months
I am currently recruiting for experienced DV cleared NOC Engineers for 12 month contract roles in Corsham. My client is a Defence Consultancy company who are currently working a major piece of project work based in Corsham.
You will ideally be working as a 1st/2nd line support NOC Engineer with service management experience and DV have clearance.
Essential Skills:
The successful applicant will have the following skills and experience:
Mandatory:
* Cisco CCNA
* Previous network installation experience mandatory.
* Proven experience as a network support engineer
* Proven experience of network installation and commissioning
* Port reconfiguration with daily reporting
* Core switch port reservations
* Core LOAP VLAN Creation
* New VLAN applied to switched including ACLs, QoS,
* VLAN moves during PC Migration
* Change
* Service Engineering Support to users.
Desirable:
* Windows desktop and server environments
* PacketShaper/Steelhead desirable
* Service Desk methodology i.e. ITIL, Prince2, SixSigma
SC Cleared 1st Line Support Analyst - Peterborough
I am currently recruiting for an SC Cleared 1st Line Support Analyst in Peterborough, to support a rapidly growing Service Desk.
The successful candidate will act as a single point of contact to customers and will ensure that incidents are fully managed through to resolution.
The successful candidate should have proven customer service skills and a good technical background - relevant industry qualifications are favourable
The successful candidate must have valid SC clearance.
Responsibilities of the SC Cleared 1st Line Support Analyst include:
* Answering incoming calls and emails from customers and accurately logging incidents ensuring all relevant data is captured
* Provide an excellent level of customer service
* Providing 1st line service desk support
This is a temp to perm role, the pay will initially be £13.50 per hour and then will move to a permanent salary of £22,000.
The working days and hours are - Monday - Friday 8am - 6pm and 1 in 3 weekends Saturday 8am-4pm
Please send your CV to for consideration
Feb 21, 2016
SC Cleared 1st Line Support Analyst - Peterborough
I am currently recruiting for an SC Cleared 1st Line Support Analyst in Peterborough, to support a rapidly growing Service Desk.
The successful candidate will act as a single point of contact to customers and will ensure that incidents are fully managed through to resolution.
The successful candidate should have proven customer service skills and a good technical background - relevant industry qualifications are favourable
The successful candidate must have valid SC clearance.
Responsibilities of the SC Cleared 1st Line Support Analyst include:
* Answering incoming calls and emails from customers and accurately logging incidents ensuring all relevant data is captured
* Provide an excellent level of customer service
* Providing 1st line service desk support
This is a temp to perm role, the pay will initially be £13.50 per hour and then will move to a permanent salary of £22,000.
The working days and hours are - Monday - Friday 8am - 6pm and 1 in 3 weekends Saturday 8am-4pm
Please send your CV to for consideration
AX Support Analyst/Application Support Technician/Application Consultant/1st Line Support/2nd Line Support/ 3rd Line Support/AX2012/AX2009/Manchester/Greater Manchester Key Skills & Background; The following skills are required: - At least 2 years of First Line Dynamics Support Experience. - Microsoft certifications in the following modules; Manufacturing/Production, Finance - An understanding of AX 2009 or AX2012 The hiring manager has cleared his diary to accommodate interviews ASAP. Want to know more? Call me today to discuss how you can secure this role. Please send an email to: or call Isabella Derham on . Nigel Frank International is the leading Dynamics recruitment firm in the UK, advertising more Dynamics jobs than any other agency. We deal with both Microsoft Partners and End Users throughout the UK and Europe and we have never had more live requirements jobs for Dynamics professionals. By specialising solely in placing candidates in the market I have built relationships with key employers in the UK and have an unrivalled understanding of where the best opportunities and jobs are. Dynamics AX Support/Systems Support/AX Support Administrator/Greater Manchester/ Cheshire/Merseyside/Lancashire/West Yorkshire/South Yorkshire/North Yorkshire/AX Support Analyst/Application Support Technician/Application Consultant/AX2012/AX2009
Feb 21, 2016
AX Support Analyst/Application Support Technician/Application Consultant/1st Line Support/2nd Line Support/ 3rd Line Support/AX2012/AX2009/Manchester/Greater Manchester Key Skills & Background; The following skills are required: - At least 2 years of First Line Dynamics Support Experience. - Microsoft certifications in the following modules; Manufacturing/Production, Finance - An understanding of AX 2009 or AX2012 The hiring manager has cleared his diary to accommodate interviews ASAP. Want to know more? Call me today to discuss how you can secure this role. Please send an email to: or call Isabella Derham on . Nigel Frank International is the leading Dynamics recruitment firm in the UK, advertising more Dynamics jobs than any other agency. We deal with both Microsoft Partners and End Users throughout the UK and Europe and we have never had more live requirements jobs for Dynamics professionals. By specialising solely in placing candidates in the market I have built relationships with key employers in the UK and have an unrivalled understanding of where the best opportunities and jobs are. Dynamics AX Support/Systems Support/AX Support Administrator/Greater Manchester/ Cheshire/Merseyside/Lancashire/West Yorkshire/South Yorkshire/North Yorkshire/AX Support Analyst/Application Support Technician/Application Consultant/AX2012/AX2009
Skynet Desktop Team Leader - Stevenage Desktop Support Team Leader An experienced and enthusiastic Desktop Support Team Leader based 100% on client site in Stevenage, to manage a small multi-site team delivering 1st - 2nd line end-user support across client infrastructure. SC clearance or the ability to become SC cleared is..... click apply for full job details
Feb 21, 2016
Skynet Desktop Team Leader - Stevenage Desktop Support Team Leader An experienced and enthusiastic Desktop Support Team Leader based 100% on client site in Stevenage, to manage a small multi-site team delivering 1st - 2nd line end-user support across client infrastructure. SC clearance or the ability to become SC cleared is..... click apply for full job details