1st line Helpdesk/Service Desk

  • CVL
  • Eltham, London SE9, UK
  • Sep 09, 2016

Job Description

1st line Helpdesk/Service Desk Salary: £16-17,000 London This is an exciting opportunity for someone to help a growing company increase the professionalism of their Helpdesk service. Within this role you will be reporting to the IT Helpdesk Manager. You will be responsible for the leadership, development and delivering a high quality customer service to all customers. Key Responsibilities: • All Windows environments • In line with the Company objectives, successful delivery of the ServiceDesk to all customers • Ability to ensure that a good service is kept to a professional standard and customer satisfaction • Answer all IT calls from customers in a professional manner • Ensure that all IT issues are logged via the GFI Max Focus Service Desk ticketing system and dealt with promptly • Manage ticket system (1st line, 2nd line, escalations) • Ensure SLA’s are met • Complete daily checks • Understand automated checks and monitoring with GFI RMM System • Integrity and discretion • Ability to think strategically and to analyse issues to identify and implement creative solutions Skills/Experience: • Relevant Helpdesk experience in a Business services environment • Degree level IT qualification • Good pass grades for English • All Windows environments • Active directory • MS Exchange • Various backup applications • Networking knowledge • Intellectually strong and commercially astute • Possesses excellent written and verbal communication skills • Ability to work flexibly to meet the needs of the business • Integrity and discretion