Customer Service/ Call Handler

Customer Service/ Call Handler Glasgow ASAP £10.81 per hour Syntax Consultancy have a requirement for a Customer Service/ Call Handler to be based in Glasgow for an ongoing contract. This would be to start ASAP. We`re looking for candidates with a strong customer focus skills, and previous IT background or experience within a helpdesk environment. Full training will be provided. Key skills and experience: - Excellent communication skills - 1st line service desk experience - Strong IT knowledge and experience in a phone based role. - Good keyboard skills - Computer literate - user knowledge of Microsoft Excel, Outlook and Word. - Organised and self-motivated The role includes: - Being the first point of contact for customers calling and answering general enquiries calls. - Customer handling and problem solving - Escalating calls to relevant teams/departments - Logging calls and making bookings. - Providing competent 1st line IT support to customers over the phone. - Assist with the day to day ICT maintenance and support in this telephone support based position. Please email your current CV through for initial consideration to (Email Removed) stating your work availability, and expected daily rate. If your application matches the role`s requirements, you will receive a phone call from one of our consultants who will discuss the opportunity in more detail with you, and be happy to answer your questions about the role. We always endeavor to respond to each unsuitable application; however, due to current high volumes of applications it is not always possible to achieve this. Thank you for your understanding. Syntax Consultancy Ltd operates as an Employment Business and Agency