IT Support Specialist (Level 1)

  • CVL
  • Long Hanborough, Witney OX29, UK
  • Sep 09, 2016

Job Description

NSF International has an exciting opportunity for an IT Support Specialist (Level 1) to join our team based in Long Hanborough. You will join us on a full time, permanent basis and will receive a competitive salary. NSF International is the one of the most widely known and respected food assurance brands, protecting consumers and enhancing business throughout the global food supply chain. We have a fantastic opportunity to join our busy IT team in Long Hanborough as an IT Support Specialist (Level 1) to provide help desk and client level 1 & 2 support for our business units in EMEA and APAC regions. The role of IT Support Specialist (Level 1) will be to provide front line support to the business users for the client and software issues. Monitor the Help Desk support tickets and address each issue as per the set protocol Ensure all tickets, emails and calls are answered in a timely manner and follow up on each issue to closure. Deliver a high level of customer service to all users and continuous communication. To be a strong candidate for the IT Support Specialist (Level 1) role, you will ideally have a HNC or Degree in information systems or a related area of study, have experience working in a helpdesk or application support environment and have excellent written and verbal communication skills. For this role, we offer an excellent salary plus benefits including 25 days’ holiday, pension, company gain share scheme, free parking, health plan, life assurance and more. This is a fantastic role for an individual that has experience working within a complex environment who wants to make a real impact. If you feel you have the skills and experience needed to become our IT Support Specialist (Level 1) please click ‘Apply’ now. Please provide a covering letter with your salary expectations to accompany your CV. NSF International is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. NO AGENCY INTEREST PLEASE