NOC Engineer

  • CVL
  • Farnborough, Hampshire, UK
  • Sep 09, 2016
Helpdesk

Job Description

Job Title: NOC Engineer Job Type: Permanent Salary: £25k- £35k + Shift allowance of £5.3k + 10% Bonus Location: Hampshire Fantastic opportunities within this newly created Operations Centre team for a NOC Engineer based within our client’s technical operations team. Part of a 24/7 shift team working on a 5-week rota - and it's a good shift pattern too. Candidates must have lived in the UK for 5 years minimum in order to achieve the security clearance required for this role. Key Responsibilities • As a senior member of the NOC, you will be expected to lead and mentor your team, prioritising work to meet service targets including: • Performing second pass problem determination and troubleshooting of all Incidents. • Making recommendations and taking recovery actions as directed. • Execution of Changes and Restores. • Maintain handover logs, ticket updates and the creation of regular & on demand reports as required. • Other tasks and responsibilities will be given as necessary which may not at present be recognised but will ensure the successful operation of the company where flexibility is paramount. • This is a Shift role that includes Night, Weekend and Bank Holiday working. You will also be required to be part of an informal standby rota. Knowledge/Skills/Experience • Proven successful track record of within the IT or related industry • Excellent OS skills (Windows/Linux) • Working knowledge of VMWare • Working knowledge of Network technologies • Proven analytical skills • Experience of running a business critical platform in a 24/7 environment • Experience with helpdesk tools within an ITIL environment. • Disciplined, organised and self-motivated. • Excellent Communication skills • Keen attention to detail • Strong customer service orientation • Ideally Degree qualified Current Shift Pattern Morning = 7am to 7.30pm with an unpaid one hour lunch break Nights = 7pm to 7.30am with an unpaid one hour lunch break Daytime = 9am to 5.30pm with an unpaid one hour lunch break What we can offer Competitive Base Salary - £25k- £35k + Shift allowance of £5.3k + 10% Bonus In return we can offer you an exciting career in a growing company with excellent salary and benefits which includes: Free Friday Breakfasts, healthcare, childcare vouchers, pension, life assurance, cycle to work scheme. At our Farnborough site access to onsite restaurant and gym facilities. If you have a desire to work in an ambitious company and are able to deliver operational excellence then this role is made for you