NOC Engineer

  • CVL
  • Farnborough, Hampshire, UK
  • Sep 09, 2016
Helpdesk

Job Description

Working on behalf of a Cloud Services Company based in Farnborough Aatom recruitment are looking for an experienced NOC Engineer on a permanent basis. Salary £25-35K depending on experience. Fantastic opportunities within this newly created Operations Centre team for a NOC Engineer based within our technical operations team. Part of a 24/7 shift team working on a 5-week rota - and it's a good shift pattern too! Key Responsibilities * As a senior member of the NOC, you will be expected to technically mentor your team, prioritising work to meet service targets including: ◦Performing second pass problem determination and troubleshooting of all Incidents. ◦Making recommendations and taking recovery actions as directed. ◦Execution of Changes and Restores. ◦Maintain handover logs, ticket updates and the creation of regular & on demand reports as required. * Other tasks and responsibilities will be given as necessary which may not at present be recognised but will ensure the successful operation of the company where flexibility is paramount. * This is a Shift role that includes Night, Weekend and Bank Holiday working. You will also be required to be part of an informal standby rota. Essential Experience * Proven successful track record of within the IT or related industry * Excellent OS skills (Windows/Linux) * Working knowledge of VMWare and virtualisation * Working knowledge of Network technologies * Proven analytical skills * Experience of running a business critical platform in a 24/7 environment * Experience with helpdesk tools within an ITIL environment. * Disciplined, organised and self-motivated. * Excellent Communication skills * Keen attention to detail * Strong customer service orientation * Ideally Degree qualified Base salary + Shift allowance of £5.3k + Free Friday Breakfasts, healthcare, childcare vouchers, pension, life assurance, cycle to work scheme. At our Farnborough site access to onsite restaurant and gym facilities. Benefits Pension, Parking, Commission/Bonus, Childcare Vouchers Key skills Excellent OS skills (Windows/Linux), Working knowledge of VMWare and virtualisation, Working knowledge of Network technologies, Experience of running a business critical platform in a 24/7 environment, Experience with helpdesk tools within an ITIL environment