SUPPORT ENGINEER / HELPDESK SUPPORT ENGINEER

  • CVL
  • Essex, UK
  • Sep 09, 2016
Helpdesk

Job Description

SUPPORT ENGINEER / HELPDESK SUPPORT ENGINEER £23,000 Basic + 5% Pension + BUPA Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits Our Client is looking for a 1st Line Support / Helpdesk Advisor to join their expanding Helpdesk Support Teams within their UK Head Office Operation This role requires a dynamic and proactive person who is able to work well with the IT Team to Support 2000+ Users over a Multi-Site Operation. You must be technically able to Support Microsoft Office & Windows, as well as Troubleshoot Hardware & Network Connectivity & Issues. Key Responsibilities of the role would include: • Answer the IT Helpdesk Telephone & Log Requests into the Helpdesk System • Give 1st Line Technical Support as required & Ensure Cases are Escalated to Correct Level • Regularly Check, Action & Log Requests into the Helpdesk System for Cases Logged by Email, Web or Voicemail • Assist Visitors to the IT Department • Consistently provide Excellent Customer Service to both Internal & External Customers Key Skills & Experience required: • Commercial Network experience • Knowledge of the MS Office • Knowledge of MS Windows • Experience of working on Helpdesks & Call Logging Tools • Other relevant experience such as Citrix, Routers, Exchange, Active Directory • Experience of WAN Networks Searches: Support Engineer / Helpdesk Engineer / 1st Line Support / 2nd Line Support / Helpdesk / IT Support / IT Helpdesk / Network / 1st Line Support Helpdesk / 2nd Line Support Helpdesk / IT Support Consultant / Support Advisor / 1st Line Support Advisor Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford