We are working with a growing business in Perth who are looking to bring in an additional 1st Line Engineer to join their expanding team.They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line. What will you be doing? Provide first-line technical support to clients via telephone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, and networking. Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution. Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system. Proactively monitor client systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience Ideally experience in an IT Support role carrying out 1st line. Familiarity with ticketing systems and troubleshooting issues with hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to £27,000 Hybrid working environment (2 days on site in Perth) 25 days holiday + bank holidays Excellent career progression opportunities If you feel you match the above click apply now with an up to date version of your CV. Unfortunately this role does not offer sponsorship.Recruiter: Adam Titmus
May 01, 2024
Full time
We are working with a growing business in Perth who are looking to bring in an additional 1st Line Engineer to join their expanding team.They are ideally looking for someone withe some previous experience in a 1st Line Support role how is looking to develop into 2nd Line. What will you be doing? Provide first-line technical support to clients via telephone, email, and remote assistance tools. Diagnose and resolve technical issues related to hardware, software, and networking. Escalate complex problems to appropriate teams or senior engineers for further investigation and resolution. Maintain accurate records of client interactions, technical issues, and resolutions within our ticketing system. Proactively monitor client systems and networks to identify and address potential issues before they impact operations. Collaborate with other team members to continuously improve processes and enhance service delivery. Previous Experience Ideally experience in an IT Support role carrying out 1st line. Familiarity with ticketing systems and troubleshooting issues with hardware and software Experience with Windows, M365 and basic networking concept Excellent communication skills Customer-focused mindset with a commitment to delivering high-quality service and support. Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous but not required. What will you get? Competitive salary of up to £27,000 Hybrid working environment (2 days on site in Perth) 25 days holiday + bank holidays Excellent career progression opportunities If you feel you match the above click apply now with an up to date version of your CV. Unfortunately this role does not offer sponsorship.Recruiter: Adam Titmus
Are you looking to start a career as a Business Analyst (BA) and need tailored recruitment support and the right qualifications to secure your career? A business analyst is a problem solver who for example investigates an issue or area of weakness within an organisation, analyses solutions and helps facilitate the change that is needed. If you enjoy problem solving and analysing, have good admin skills and communicate well, then a career in this rewarding sector will suit you. Demand for junior business analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world. We specialise in placing candidates in the business analysis, change management and project management sectors that have qualified through our business analysis study and placement program. Please note we will be looking to place you in an entry level role so this programme is not aimed at existing Business Analysts. In addition to a new career, you gain a minimum of 4 new internationally recognised qualifications while being fully supported by a team of tutors, mentors, and your own recruitment consultant. The team works with you until you are qualified and placed. Below are salaries in this sector starting at lower-level positions: Administrator/Support: £26,000 Junior Business Analyst: £30,000 Change Analyst: £35,000 Systems Analyst: £40,000 Business Analyst: £50,000 Senior Business Analyst: £60,000 Using our experience in providing UK and internationally accredited Business Analysis training online and through our expert recruitment consultants, we provide a seamless journey and often fast-tracked route into a new career in the BA sector. How do we do this? 1. Firstly, we place you on a training program which contains the most relevant industry recognised certification courses needed in the industry like the BCS Business Analysis Foundation Course. You can also opt to study the BCS International Diploma in Business Analysis to take your studies a step further. 2. Once you have passed the 4 required exams you will be handed over to our recruitment team who will provide you with a professional CV and LinkedIn review, interview support, career advice and tailored support like mock interviews. 3. Our consultants work with you to identify the best opportunities available suited to you. Their tailored support helps you to prepare for interviews and perform at your best. Typically, you will start in a junior business analyst, junior analyst or a support/admin role in this sector. Business Analysts work closely with Project Managers and Change Managers and opportunities in these areas also exist which broadens the net in these sister sectors. To accommodate candidates, the training element of this package is available on finance terms to easily spread the cost of investing in your career. This enables you to get qualified without having to fund all the training costs upfront. In addition, we are so confident in our success with placing qualified candidates that we will refund the cost of the courses to anyone we are unable to place within 12 months of passing their required exams subject to our terms. To get your journey started, enquire now and one of our experienced Course and Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step toward your new career aspirations. We understand this is an important and life changing decision and will provide you with all the information to make an informed decision. Our team looks forward to your enquiry and helping you start a new and financially rewarding career.
May 01, 2024
Full time
Are you looking to start a career as a Business Analyst (BA) and need tailored recruitment support and the right qualifications to secure your career? A business analyst is a problem solver who for example investigates an issue or area of weakness within an organisation, analyses solutions and helps facilitate the change that is needed. If you enjoy problem solving and analysing, have good admin skills and communicate well, then a career in this rewarding sector will suit you. Demand for junior business analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world. We specialise in placing candidates in the business analysis, change management and project management sectors that have qualified through our business analysis study and placement program. Please note we will be looking to place you in an entry level role so this programme is not aimed at existing Business Analysts. In addition to a new career, you gain a minimum of 4 new internationally recognised qualifications while being fully supported by a team of tutors, mentors, and your own recruitment consultant. The team works with you until you are qualified and placed. Below are salaries in this sector starting at lower-level positions: Administrator/Support: £26,000 Junior Business Analyst: £30,000 Change Analyst: £35,000 Systems Analyst: £40,000 Business Analyst: £50,000 Senior Business Analyst: £60,000 Using our experience in providing UK and internationally accredited Business Analysis training online and through our expert recruitment consultants, we provide a seamless journey and often fast-tracked route into a new career in the BA sector. How do we do this? 1. Firstly, we place you on a training program which contains the most relevant industry recognised certification courses needed in the industry like the BCS Business Analysis Foundation Course. You can also opt to study the BCS International Diploma in Business Analysis to take your studies a step further. 2. Once you have passed the 4 required exams you will be handed over to our recruitment team who will provide you with a professional CV and LinkedIn review, interview support, career advice and tailored support like mock interviews. 3. Our consultants work with you to identify the best opportunities available suited to you. Their tailored support helps you to prepare for interviews and perform at your best. Typically, you will start in a junior business analyst, junior analyst or a support/admin role in this sector. Business Analysts work closely with Project Managers and Change Managers and opportunities in these areas also exist which broadens the net in these sister sectors. To accommodate candidates, the training element of this package is available on finance terms to easily spread the cost of investing in your career. This enables you to get qualified without having to fund all the training costs upfront. In addition, we are so confident in our success with placing qualified candidates that we will refund the cost of the courses to anyone we are unable to place within 12 months of passing their required exams subject to our terms. To get your journey started, enquire now and one of our experienced Course and Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step toward your new career aspirations. We understand this is an important and life changing decision and will provide you with all the information to make an informed decision. Our team looks forward to your enquiry and helping you start a new and financially rewarding career.
Azure FinOps Analyst Salary: National ranging from £51,200 - £70,700 and London from £56,400 - £80,600 Job Location : London/Leeds/Edinburgh (Hybrid 40% Work from Office) The successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting . Are you interested in joining a team at the forefront of operations, supporting all end users and partners in their day-to-day activities, and managing the FCA's end user services and associated suppliers? The team/department End User Compute provides change and run for a broad range of application and infrastructure services. We work in small cross functional, self-organising and autonomous teams, passionate about delivering value and having fun. What you will be doing (the role) The Azure FinOps Analyst sits in the End User Compute (EUC) Product Group and is responsible for monitoring Azure Cloud infrastructure and its usage, seeking to optimize value for the FCA. The role will drive FinOps best practices in the organization through education, standardization, and collaboration. The role will focus on monitoring and control, cost optimization and risk avoidance across the FCA's Azure estate. Key responsibilities include: Defining processes and delivering services in relation to product financial operations, monitoring costs to ensure adherence to standards and optimal configuration Proactively controlling costs and avoiding unnecessary and unexpected expenditure through the setting and enforcement of appropriate polices, processes and operational guardrails Building dashboards, forecasts and reporting on key metrics required to enable business-based decision making The skills and experience you will have Minimum We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. Experience in managing the cost/usage of Cloud infrastructure Experience in financial reporting and analysis Essential Knowledge of Azure Cloud concepts Role-specific know-how, transferrable skills, elements of core skills and behaviours that are essential to the role, referring to our Capability Framework as a source of information to help you design your criteria Proven experience in process optimization and Cloud cost and usage management Proficiency in financial modelling, budgeting, and forecasting, preferably using PowerBI Knowledge of Azure cloud concepts, Infrastructure as code, Azure Virtual devices, storage, networking, messaging, configuration, performance, and health. Azure account management, IAM, secrets, tagging and cost management, service catalogue and self-service concepts Security and compliance controls and tooling used by regulated enterprises, high availability and resiliency concepts for cloud infrastructure and applications Knowledge of and ability to make recommendations on FinOps tooling Highly analytical, able to take data from several sources and provide insight and analysis, seeking ways to improve upon reporting and data gathering Commercial acumen, able to interpret contracts and agreements with 3rd parties, identify opportunities for improvements to contractual terms to ensure best value and long-term relations with suppliers About the FCA The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here. Useful information Applications for this role close at 23:59 on 8th May 2024 This role is graded as Senior Associate - Regulatory The assessment process comprises a first stage technical interview to discuss your FinOps experience and knowledge of Azure Cloud concepts. This will be followed by a competency-based interview. The final stage is a fireside chat to enable you to ask any final questions and meet further members of the team. If you are someone who is seeking that next challenge, and you have the experience and skills required, then please send me your CV. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing.
May 01, 2024
Full time
Azure FinOps Analyst Salary: National ranging from £51,200 - £70,700 and London from £56,400 - £80,600 Job Location : London/Leeds/Edinburgh (Hybrid 40% Work from Office) The successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting . Are you interested in joining a team at the forefront of operations, supporting all end users and partners in their day-to-day activities, and managing the FCA's end user services and associated suppliers? The team/department End User Compute provides change and run for a broad range of application and infrastructure services. We work in small cross functional, self-organising and autonomous teams, passionate about delivering value and having fun. What you will be doing (the role) The Azure FinOps Analyst sits in the End User Compute (EUC) Product Group and is responsible for monitoring Azure Cloud infrastructure and its usage, seeking to optimize value for the FCA. The role will drive FinOps best practices in the organization through education, standardization, and collaboration. The role will focus on monitoring and control, cost optimization and risk avoidance across the FCA's Azure estate. Key responsibilities include: Defining processes and delivering services in relation to product financial operations, monitoring costs to ensure adherence to standards and optimal configuration Proactively controlling costs and avoiding unnecessary and unexpected expenditure through the setting and enforcement of appropriate polices, processes and operational guardrails Building dashboards, forecasts and reporting on key metrics required to enable business-based decision making The skills and experience you will have Minimum We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role. Experience in managing the cost/usage of Cloud infrastructure Experience in financial reporting and analysis Essential Knowledge of Azure Cloud concepts Role-specific know-how, transferrable skills, elements of core skills and behaviours that are essential to the role, referring to our Capability Framework as a source of information to help you design your criteria Proven experience in process optimization and Cloud cost and usage management Proficiency in financial modelling, budgeting, and forecasting, preferably using PowerBI Knowledge of Azure cloud concepts, Infrastructure as code, Azure Virtual devices, storage, networking, messaging, configuration, performance, and health. Azure account management, IAM, secrets, tagging and cost management, service catalogue and self-service concepts Security and compliance controls and tooling used by regulated enterprises, high availability and resiliency concepts for cloud infrastructure and applications Knowledge of and ability to make recommendations on FinOps tooling Highly analytical, able to take data from several sources and provide insight and analysis, seeking ways to improve upon reporting and data gathering Commercial acumen, able to interpret contracts and agreements with 3rd parties, identify opportunities for improvements to contractual terms to ensure best value and long-term relations with suppliers About the FCA The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here. Useful information Applications for this role close at 23:59 on 8th May 2024 This role is graded as Senior Associate - Regulatory The assessment process comprises a first stage technical interview to discuss your FinOps experience and knowledge of Azure Cloud concepts. This will be followed by a competency-based interview. The final stage is a fireside chat to enable you to ask any final questions and meet further members of the team. If you are someone who is seeking that next challenge, and you have the experience and skills required, then please send me your CV. Our Recruitment Delivery Team are committed to offering an inclusive recruitment experience to all candidates. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to let me know by emailing.
Desktop Support Engineer An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based in Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing internal technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk. Role Responsibilities (condensed): Offer a high level of technical IT support to a variety of clients at second-line level Ensure incidents are resolved in line with SLAs Escalate any unresolved issues to 3rd Line support Ensure internal documentation is developed and maintained Learning and development; staying up-to-date and expanding your technical knowledge Required experience, skills and knowledge Experience in a 2nd line technical IT support role, supporting Microsoft Windows based OS and systems. General user account management; Active Directory, Office 365 etc. Server, virtualisation and storage solutions Cisco Networking - Switches / routers / firewalls VoIP telephony solutions The business provide and support many other technologies - these are the core requirements (full Job Description available) Remuneration: Salary of up to £35,000 PA Excellent employment benefits package and supported learning, development and career progression. Note that this is a hybrid based position. Free parking onsite. (Monday-Friday)
May 01, 2024
Full time
Desktop Support Engineer An exciting opportunity for fast-tracked career progression has arisen with a leading IT Service Provider based in Leeds. Specialising Cloud, Connectivity, Unified Communications & Collaboration technologies and services, this industry leader has expanded rapidly through both organic growth and acquisition, and is in need of several further ambitious IT support analysts to provide technical support to their enterprise scale customers. You will be a part of an energised and experienced IT support team, providing internal technical support for a broad range of leading cloud products and services, underpinned by excellent customer service. The business has a strong ethos of upskilling and hiring from within, working closely with you to plan and support your career progression within the organisation right from the outset. Many of the organisations senior technical specialists and managers have progressed rapidly from the service desk. Role Responsibilities (condensed): Offer a high level of technical IT support to a variety of clients at second-line level Ensure incidents are resolved in line with SLAs Escalate any unresolved issues to 3rd Line support Ensure internal documentation is developed and maintained Learning and development; staying up-to-date and expanding your technical knowledge Required experience, skills and knowledge Experience in a 2nd line technical IT support role, supporting Microsoft Windows based OS and systems. General user account management; Active Directory, Office 365 etc. Server, virtualisation and storage solutions Cisco Networking - Switches / routers / firewalls VoIP telephony solutions The business provide and support many other technologies - these are the core requirements (full Job Description available) Remuneration: Salary of up to £35,000 PA Excellent employment benefits package and supported learning, development and career progression. Note that this is a hybrid based position. Free parking onsite. (Monday-Friday)
At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. The Role: The Investment Data Platform is a key part of M&G data capability. The team continues to develop the platform to meet the growing demands of M&G Investment teams, Clients and the Regulators. This dynamic team combines data expertise, Analysis and Engineering. The team develops capabilities across the Investment Management process and looks to enable insights and analytics to be created including Sustainability, Public and Private assets and more broadly into Research and Regulatory capability. We are seeking a Data Analyst with asset management domain knowledge to be involved in the design and development of a cloud native Investment Data platform within a team delivering software using agile methodologies. Your key priorities will be to progress a market leading Investment Data Platform to meet increased demands within the M&G's Sustainability programme Key Accountabilities - you will be accountable for: Working with business stakeholders, project teams and software delivery teams to establish data requirements as part of sustainability data technology solutions Supporting the development of the Investment Data Platform sustainability data capabilities by contributing to the design and delivery of data sets that are approached with a "capability first" mindset and align with Data Governance policy. •Build strong working relationships with business functions to ensure timely delivery of sustainability data that meet the requirements across the investment management process, client servicing and to meet regulations Work with stakeholders and technology delivery teams to strengthen data management and quality processes across data collection, transformation and reporting Support the development of sustainability data related procedures and guidelines to be at the forefront of best practice Key Responsibilities and Working Environment - you will be: Part of a team with a strong sense of product ownership and commitment to build scalable, extensible and robust software. Delivering outcomes that are clearly defined, using discretion over how to achieve them. Making suggestions for improvements to the work of the team, based on previous experience and knowledge of similar situations. Developing complete solutions to the end consumer by participating in a cross functional team comprising of requirements gathering, data modelling, data integration, software engineering, testing and release oversight. Building and maintaining strong relationships with key stakeholders across the Business, Investment Data Services and other teams across Investments Technology. Key Knowledge, Skills & Experience: Experience of business requirements gathering and translation into lower level technical data requirements Data exploration and analytical skills, that enable you to solve new problems and understand existing software through investigation. Experienced on large delivery programs Excellent attention to detail, focus on delivering work to a high standard, and ability to work efficiently to project deadlines Proactivity and be a self-starter who can manage their own workload and work as part of a team in a fast-paced, dynamic environment Ability to manage multiple deliverables with inter-related dependencies and meet deadlines Strong desire to deliver quality outcomes Good understanding of the components of Investment Data (Transactions, Positions, Instrument T&Cs, etc) Good understanding the agile delivery methodology Good understanding of Data Governance principles Recruiter: Beth Eckersley Location: London Closing Date: 26/03/24 We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
May 01, 2024
Full time
At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. The Role: The Investment Data Platform is a key part of M&G data capability. The team continues to develop the platform to meet the growing demands of M&G Investment teams, Clients and the Regulators. This dynamic team combines data expertise, Analysis and Engineering. The team develops capabilities across the Investment Management process and looks to enable insights and analytics to be created including Sustainability, Public and Private assets and more broadly into Research and Regulatory capability. We are seeking a Data Analyst with asset management domain knowledge to be involved in the design and development of a cloud native Investment Data platform within a team delivering software using agile methodologies. Your key priorities will be to progress a market leading Investment Data Platform to meet increased demands within the M&G's Sustainability programme Key Accountabilities - you will be accountable for: Working with business stakeholders, project teams and software delivery teams to establish data requirements as part of sustainability data technology solutions Supporting the development of the Investment Data Platform sustainability data capabilities by contributing to the design and delivery of data sets that are approached with a "capability first" mindset and align with Data Governance policy. •Build strong working relationships with business functions to ensure timely delivery of sustainability data that meet the requirements across the investment management process, client servicing and to meet regulations Work with stakeholders and technology delivery teams to strengthen data management and quality processes across data collection, transformation and reporting Support the development of sustainability data related procedures and guidelines to be at the forefront of best practice Key Responsibilities and Working Environment - you will be: Part of a team with a strong sense of product ownership and commitment to build scalable, extensible and robust software. Delivering outcomes that are clearly defined, using discretion over how to achieve them. Making suggestions for improvements to the work of the team, based on previous experience and knowledge of similar situations. Developing complete solutions to the end consumer by participating in a cross functional team comprising of requirements gathering, data modelling, data integration, software engineering, testing and release oversight. Building and maintaining strong relationships with key stakeholders across the Business, Investment Data Services and other teams across Investments Technology. Key Knowledge, Skills & Experience: Experience of business requirements gathering and translation into lower level technical data requirements Data exploration and analytical skills, that enable you to solve new problems and understand existing software through investigation. Experienced on large delivery programs Excellent attention to detail, focus on delivering work to a high standard, and ability to work efficiently to project deadlines Proactivity and be a self-starter who can manage their own workload and work as part of a team in a fast-paced, dynamic environment Ability to manage multiple deliverables with inter-related dependencies and meet deadlines Strong desire to deliver quality outcomes Good understanding of the components of Investment Data (Transactions, Positions, Instrument T&Cs, etc) Good understanding the agile delivery methodology Good understanding of Data Governance principles Recruiter: Beth Eckersley Location: London Closing Date: 26/03/24 We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. The Role: The purpose of this role is to support and lead components of the project team in the role of a senior business analyst. The Senior Business Analyst will be responsible for the successful delivery of key analytical deliverables such as the analysis needed for a business case, the business and technical requirements specifications, change management and the testing alignment needed to deliver on the relevant project / workstream objectives. The output of the workstream will feed directly into the overall so will require close co-operation with the leaders of those workstreams. The Senior Business Analyst will need to take both a people and technical leadership role on the project, supporting the project manager in delivery and senior stakeholder engagement. Further, being considered an expert in analysis tools and techniques as well as mentoring team members in the delivery of high-quality business analysis outcomes. Key responsibilities for this role: Provide leadership to the BAs on the programme, assisting with work allocation, quality assurance and being the first point of call for escalations regarding the analysis work components. Support the development of a business case and associated operating model for a project/programme or portfolio. Support the Project/Programme Manager in defining the benefits definition and associated realisation management. Produce requirements (including epics and user stories), perform interviews, analysis documents, run workshops (at a strategic level that includes complex business problems) define or record business process, prototyping scenarios, data analysis, task and workflow analysis. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Proactively communicate and collaborate with external and internal parties to analyse information needs, functional requirements, existing capabilities and feasibility, with the objective of delivering a clear implementation framework. Be a self-starter who can work independently and with users to define concepts and under direction of the project /programme manager. Drive and challenge project team members on their assumptions of how they will successfully execute their plans. Leverage strong analytical skills required to gain a thorough understanding of how to interpret customer business needs and translate them into applicable operational requirements. Collaborate with implementation teams and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs. Ensure that technology build is completed to specifications, and drives testing of system elements of the operating model. Compile key external facing documents such as Service Level Agreements and work with the external managers to manage and review 3rd party analysis deliverables, focusing on quality and relevance to the project. Work with the product business teams to lead operational readiness. Ensure that there is a plan and that business is ready to adopt the new solution. Ensure the overall solution is valid and is in accordance to the agreed objectives and expectations set by the project and programme. Align the test planning with the test and project manager. Take responsibility for training documentation preparation. Key Skills, Competencies & Experience: Skills and Competencies Ability to engage both business and technology stakeholders, to C-suite and executive level. Ability to drive the strategic business and technical requirements definition across large projects and programmes. Strong facilitation skills to elicit information from key stakeholders internally and externally. Ability to tailor and present complex data to different stakeholders. Confident and effective communicator (both written and verbal) across all levels of the organisation. Passionate about developing a work environment that embraces and values diversity. Well-developed understanding and practical application of business feasibility assessments. Deep understanding of business analysis tools, techniques and standards to drive the highest quality user documentation, impact assessments and cost benefits analysis. Advanced process mapping and design skills, including facilitation of process improvement. Ability to expertly apply multiple approaches and techniques, in order to lead data analysis. Creative thinking to contribute to the overall solution design. Proven and demonstrable analytical and problem-solving skills essential, with the ability to think laterally and generate creative solutions. Ability to identify benefits and support their realisation. Ability to align business solution outcomes to overall corporate strategy requirements. Excellent MS Office skills, particularly with MS Excel and Visio. Advanced knowledge of Agile and associated ceremonies. Excellent organisational and prioritisation skills with a keen attention to detail and ability to manage multiple deliverables, with complexity. Ability to support the test strategy to ensure alignment to project and programme outcomes. Support the system training and change management strategy. Strong risk mindset to support the project manager in risk identification and mitigation proposals. Experience: Highly experienced BA with proven track record in successful delivery Proactive and delivery focused with excellent communication skills. Transformation and project delivery experience We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
May 01, 2024
Full time
At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities . To help us achieve our vision we're looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. The Role: The purpose of this role is to support and lead components of the project team in the role of a senior business analyst. The Senior Business Analyst will be responsible for the successful delivery of key analytical deliverables such as the analysis needed for a business case, the business and technical requirements specifications, change management and the testing alignment needed to deliver on the relevant project / workstream objectives. The output of the workstream will feed directly into the overall so will require close co-operation with the leaders of those workstreams. The Senior Business Analyst will need to take both a people and technical leadership role on the project, supporting the project manager in delivery and senior stakeholder engagement. Further, being considered an expert in analysis tools and techniques as well as mentoring team members in the delivery of high-quality business analysis outcomes. Key responsibilities for this role: Provide leadership to the BAs on the programme, assisting with work allocation, quality assurance and being the first point of call for escalations regarding the analysis work components. Support the development of a business case and associated operating model for a project/programme or portfolio. Support the Project/Programme Manager in defining the benefits definition and associated realisation management. Produce requirements (including epics and user stories), perform interviews, analysis documents, run workshops (at a strategic level that includes complex business problems) define or record business process, prototyping scenarios, data analysis, task and workflow analysis. Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. Proactively communicate and collaborate with external and internal parties to analyse information needs, functional requirements, existing capabilities and feasibility, with the objective of delivering a clear implementation framework. Be a self-starter who can work independently and with users to define concepts and under direction of the project /programme manager. Drive and challenge project team members on their assumptions of how they will successfully execute their plans. Leverage strong analytical skills required to gain a thorough understanding of how to interpret customer business needs and translate them into applicable operational requirements. Collaborate with implementation teams and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs. Ensure that technology build is completed to specifications, and drives testing of system elements of the operating model. Compile key external facing documents such as Service Level Agreements and work with the external managers to manage and review 3rd party analysis deliverables, focusing on quality and relevance to the project. Work with the product business teams to lead operational readiness. Ensure that there is a plan and that business is ready to adopt the new solution. Ensure the overall solution is valid and is in accordance to the agreed objectives and expectations set by the project and programme. Align the test planning with the test and project manager. Take responsibility for training documentation preparation. Key Skills, Competencies & Experience: Skills and Competencies Ability to engage both business and technology stakeholders, to C-suite and executive level. Ability to drive the strategic business and technical requirements definition across large projects and programmes. Strong facilitation skills to elicit information from key stakeholders internally and externally. Ability to tailor and present complex data to different stakeholders. Confident and effective communicator (both written and verbal) across all levels of the organisation. Passionate about developing a work environment that embraces and values diversity. Well-developed understanding and practical application of business feasibility assessments. Deep understanding of business analysis tools, techniques and standards to drive the highest quality user documentation, impact assessments and cost benefits analysis. Advanced process mapping and design skills, including facilitation of process improvement. Ability to expertly apply multiple approaches and techniques, in order to lead data analysis. Creative thinking to contribute to the overall solution design. Proven and demonstrable analytical and problem-solving skills essential, with the ability to think laterally and generate creative solutions. Ability to identify benefits and support their realisation. Ability to align business solution outcomes to overall corporate strategy requirements. Excellent MS Office skills, particularly with MS Excel and Visio. Advanced knowledge of Agile and associated ceremonies. Excellent organisational and prioritisation skills with a keen attention to detail and ability to manage multiple deliverables, with complexity. Ability to support the test strategy to ensure alignment to project and programme outcomes. Support the system training and change management strategy. Strong risk mindset to support the project manager in risk identification and mitigation proposals. Experience: Highly experienced BA with proven track record in successful delivery Proactive and delivery focused with excellent communication skills. Transformation and project delivery experience We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0% We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS? About the role: As an IT Security Analyst Senior you will be responsible for API security across all FIS developed applications. The role covers both existing applications and the design and implementation of new or amended applications solutions. What you will be doing: Develop policy and standards for API security. Experience and knowledge in Application Programming Interface (API), static application security testing (SAST) and related tools like Veracode / Checkmarx / Fortiy. Experience and knowledge in Burp Suite tool for dynamic testing (DAST). Primarily responsible for API application security but with a good working knowledge of other security domains (Cryptography, Identity and Access Management, Threat and Vulnerability Management). What you will need: At least 5 years of working experience in application security that includes API, SAST and DAST along with 2 years of development experience, ideally in Java or .NET or any other programing language. Knowledge of security technologies (encryption, data protection, design, privilege access, etc.) Proficiency in time management, communications, decision making, presentation and organizational skills Proficiency in planning, reporting, establishing goals and objectives, standards, priorities and schedules Excellent decision-making, analytical and problem solving skills Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization Experience establishing and maintaining effective working relationships with employees and/or clients Strong knowledge of development and application security Hands-on experience performing application API security assessment, static and dynamic security assessments with tools such as: Burpsuite, OWASP ZAP, AppScan, WebInspect, Fortify, Veracode, Checkmarx, etc. Knowledge of OWASP Top 10/ SANS Top 25, identify vulnerabilities via manual and automated testing methods and how to effectively remediate vulnerabilities associated with each Expert knowledge of information security principles, web applications, and intermediate familiarity with malicious code and common hacking techniques used by malicious actors Experience conducting risk assessments and performing threat modeling of applications Ability to collaborate with teams remotely Added bonus if you have: ISC2 certification What we offer you: At FIS, you can learn, grow and make an impact in your career. Our benefits include: Flexible and creative work environment Diverse and collaborative atmosphere Professional and personal development resources Opportunities to volunteer and support charities Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
May 01, 2024
Full time
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0% We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS? About the role: As an IT Security Analyst Senior you will be responsible for API security across all FIS developed applications. The role covers both existing applications and the design and implementation of new or amended applications solutions. What you will be doing: Develop policy and standards for API security. Experience and knowledge in Application Programming Interface (API), static application security testing (SAST) and related tools like Veracode / Checkmarx / Fortiy. Experience and knowledge in Burp Suite tool for dynamic testing (DAST). Primarily responsible for API application security but with a good working knowledge of other security domains (Cryptography, Identity and Access Management, Threat and Vulnerability Management). What you will need: At least 5 years of working experience in application security that includes API, SAST and DAST along with 2 years of development experience, ideally in Java or .NET or any other programing language. Knowledge of security technologies (encryption, data protection, design, privilege access, etc.) Proficiency in time management, communications, decision making, presentation and organizational skills Proficiency in planning, reporting, establishing goals and objectives, standards, priorities and schedules Excellent decision-making, analytical and problem solving skills Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization Experience establishing and maintaining effective working relationships with employees and/or clients Strong knowledge of development and application security Hands-on experience performing application API security assessment, static and dynamic security assessments with tools such as: Burpsuite, OWASP ZAP, AppScan, WebInspect, Fortify, Veracode, Checkmarx, etc. Knowledge of OWASP Top 10/ SANS Top 25, identify vulnerabilities via manual and automated testing methods and how to effectively remediate vulnerabilities associated with each Expert knowledge of information security principles, web applications, and intermediate familiarity with malicious code and common hacking techniques used by malicious actors Experience conducting risk assessments and performing threat modeling of applications Ability to collaborate with teams remotely Added bonus if you have: ISC2 certification What we offer you: At FIS, you can learn, grow and make an impact in your career. Our benefits include: Flexible and creative work environment Diverse and collaborative atmosphere Professional and personal development resources Opportunities to volunteer and support charities Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Global recycling / manufacturing group requires a Senior Service Desk Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within the group. Their vision is to transform the capability and become a digital strategic partner for their customers delivering a digitally enabled future for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed service level agreements (SLA s) Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services Follow up on end-customer surveys feedback to establish opportunities for future improvements Complete relevant training on the execution of in-scope processes and procedures Recommend and where applicable deliver continual improvements to operational procedures When assigned deliver or lead project work to define timelines and budgets Complete or manage tasks on handover and implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support Service performance measurement and reporting skills Experience of communicating effectively and work as part of the team Experience of the following: PowerShell / automation scripting, Apple iOS / Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge of networking, WAN and LAN technologies Technical Knowledge of client and server OS s (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, 0365) Knowledge of backup and restore processes Experience of working at a local regional and global level and understands the benefits and opportunities within this environment IT operating model change experience This is a rare opportunity to join the IT team of a very successful, and developing group delivering sustainable packaging solutions across the globe.
May 01, 2024
Full time
Global recycling / manufacturing group requires a Senior Service Desk Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within the group. Their vision is to transform the capability and become a digital strategic partner for their customers delivering a digitally enabled future for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed service level agreements (SLA s) Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services Follow up on end-customer surveys feedback to establish opportunities for future improvements Complete relevant training on the execution of in-scope processes and procedures Recommend and where applicable deliver continual improvements to operational procedures When assigned deliver or lead project work to define timelines and budgets Complete or manage tasks on handover and implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support Service performance measurement and reporting skills Experience of communicating effectively and work as part of the team Experience of the following: PowerShell / automation scripting, Apple iOS / Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge of networking, WAN and LAN technologies Technical Knowledge of client and server OS s (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, 0365) Knowledge of backup and restore processes Experience of working at a local regional and global level and understands the benefits and opportunities within this environment IT operating model change experience This is a rare opportunity to join the IT team of a very successful, and developing group delivering sustainable packaging solutions across the globe.
Hampshire Recruitment Service
Farnborough, Hampshire
Our client, a leading independent IT reseller providing IT security products and services to a wide variety of customers in the UK and Europe recruit for a Senior Technical Support Analyst. They pride themselves on providing a world class leading consultancy, deployment, and support services through focused customer engagement. You will work alongside a Technical Support Analyst and report into the Head of Technical Services. You will be part of an established yet expanding company that continue to drive their success and increase their market share. Salary 35.000+ (neg) Comprehensive benefits Remote Head office: Farnborough Overview: The Technical Services team provide a wide range of services to their customers, providing both proactive and reactive technical support as well as implementing new technical solutions and, on completion, ensuring an efficient and complete transition into BAU operation. In this role as part of the technical services team, you will be responsible for providing internal technical support, mainly focussing on providing high level support to their cloud services and on-premise customers. The successful applicant will initially be required to support email hygiene and web scanning technologies for a number of blue-chip organisations. The successful candidate will quickly become a subject matter expert in these areas and will be expected to use these skills to articulate to customers the benefits of these technologies and the value they are able to add through our program of enhanced services. Duties and Responsibilities: 1st and 2nd Line support for the following technology areas Email routing Email hygiene (spam/malware) Email encryption (TLS/Policy Based Encryption) DMARC/DKIM implementation Web routing URL Filtering Web data protection Endpoint Security Technical support for internal staff Supervision of the support team and provision of KPI data to the business relating to the support function Management of the inbound workload and the distribution to the team Prompt escalation of ongoing problems and SLA breaches though the business and also through their vendors Fostering of relationships with vendors at a senior support level In addition, the successful candidate will be required to, Carry out remote security/design reviews for existing customers in this area Making recommendations and driving these recommendations to resolve outstanding issues Produce accurate and effective documentation Adhere to relevant change control processes Develop strong customer relationships to drive further engagement Perform other duties as required by the business Required to travel to Farnborough or London once per quarter One or more of the following skills are desirable: VMWare Infrastructure administration Azure Active Directory/LDAP administration Networking Skills (routing/firewalls/switching) Essential characteristics: Broad level of IT experience (particularly in the email/encryption or web proxy arena) Excellent organisational skills Team Player Excellent customer service skills Good problem-solving capacity and the ability to do so unsupervised This is a key and varied role. The successful candidate will be a primary point of contact with customers, so it is essential that a high level of professionalism is maintained. If you are interested in this position, please APPLY NOW! I f you haven't received a response within 5 working days please assume your application was unsuccessful on this occasion.
May 01, 2024
Full time
Our client, a leading independent IT reseller providing IT security products and services to a wide variety of customers in the UK and Europe recruit for a Senior Technical Support Analyst. They pride themselves on providing a world class leading consultancy, deployment, and support services through focused customer engagement. You will work alongside a Technical Support Analyst and report into the Head of Technical Services. You will be part of an established yet expanding company that continue to drive their success and increase their market share. Salary 35.000+ (neg) Comprehensive benefits Remote Head office: Farnborough Overview: The Technical Services team provide a wide range of services to their customers, providing both proactive and reactive technical support as well as implementing new technical solutions and, on completion, ensuring an efficient and complete transition into BAU operation. In this role as part of the technical services team, you will be responsible for providing internal technical support, mainly focussing on providing high level support to their cloud services and on-premise customers. The successful applicant will initially be required to support email hygiene and web scanning technologies for a number of blue-chip organisations. The successful candidate will quickly become a subject matter expert in these areas and will be expected to use these skills to articulate to customers the benefits of these technologies and the value they are able to add through our program of enhanced services. Duties and Responsibilities: 1st and 2nd Line support for the following technology areas Email routing Email hygiene (spam/malware) Email encryption (TLS/Policy Based Encryption) DMARC/DKIM implementation Web routing URL Filtering Web data protection Endpoint Security Technical support for internal staff Supervision of the support team and provision of KPI data to the business relating to the support function Management of the inbound workload and the distribution to the team Prompt escalation of ongoing problems and SLA breaches though the business and also through their vendors Fostering of relationships with vendors at a senior support level In addition, the successful candidate will be required to, Carry out remote security/design reviews for existing customers in this area Making recommendations and driving these recommendations to resolve outstanding issues Produce accurate and effective documentation Adhere to relevant change control processes Develop strong customer relationships to drive further engagement Perform other duties as required by the business Required to travel to Farnborough or London once per quarter One or more of the following skills are desirable: VMWare Infrastructure administration Azure Active Directory/LDAP administration Networking Skills (routing/firewalls/switching) Essential characteristics: Broad level of IT experience (particularly in the email/encryption or web proxy arena) Excellent organisational skills Team Player Excellent customer service skills Good problem-solving capacity and the ability to do so unsupervised This is a key and varied role. The successful candidate will be a primary point of contact with customers, so it is essential that a high level of professionalism is maintained. If you are interested in this position, please APPLY NOW! I f you haven't received a response within 5 working days please assume your application was unsuccessful on this occasion.
A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk's opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. . Your core responsibilities Handle customer incident or request tickets in a professional manner Answer calls and respond to emails from users regarding new and current tickets Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket Ensure a timely resolution (preferably on first contact) or escalation of Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements Update Knowledge Base articles as an when required Assist with the training of new Service Desk staff . Our essential requirements Previous Service Desk experience Proficient user of all Microsoft packages Ability to manage own workload effectively and efficiently while keeping to strict deadlines . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
May 01, 2024
Full time
A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk's opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. . Your core responsibilities Handle customer incident or request tickets in a professional manner Answer calls and respond to emails from users regarding new and current tickets Ensure all relevant/accurate information regarding issue is obtained at the point of logging the ticket Ensure a timely resolution (preferably on first contact) or escalation of Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements Update Knowledge Base articles as an when required Assist with the training of new Service Desk staff . Our essential requirements Previous Service Desk experience Proficient user of all Microsoft packages Ability to manage own workload effectively and efficiently while keeping to strict deadlines . Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
Global recycling / manufacturing group requires a Senior Service Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within the group. Their vision is to transform the capability and become a digital strategic partner for their customers delivering a digitally enabled future for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed service level agreements (SLA s) Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services Follow up on end-customer surveys feedback to establish opportunities for future improvements Complete relevant training on the execution of in-scope processes and procedures Recommend and where applicable deliver continual improvements to operational procedures When assigned deliver or lead project work to define timelines and budgets Complete or manage tasks on handover and implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support Service performance measurement and reporting skills Experience of communicating effectively and work as part of the team Experience of the following: PowerShell / automation scripting, Apple iOS / Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge of networking, WAN and LAN technologies Technical Knowledge of client and server OS s (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, 0365) Knowledge of backup and restore processes Experience of working at a local regional and global level and understands the benefits and opportunities within this environment IT operating model change experience This is a rare opportunity to join the IT team of a very successful, and developing group delivering sustainable packaging solutions across the globe.
May 01, 2024
Full time
Global recycling / manufacturing group requires a Senior Service Analyst for their Kent office based near Maidstone. Excellent salary, benefits include generous pension, on-site gym, Monday to Friday 8.30 4.30 (office based), great career prospects. This is an exciting time to join the Global IS team within the group. Their vision is to transform the capability and become a digital strategic partner for their customers delivering a digitally enabled future for the company by undertaking an exciting Global IS transformation programme which sets the foundation for their success. About the role: Reporting to the Service Desk Team Lead, this role will work closely with other Global IS colleagues to service impacting incidents and fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and re-assign incidents and requests for fastest resolution or fulfilment. Occasional travel across UK sites will be required. Senior Service Analyst Accountabilities: Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities Collaborate with service analysts across all GIS functions to meet and where possible exceed agreed service level agreements (SLA s) Support and when required lead quarterly site service reviews presenting SLA reports and collaborate with business stakeholders to optimise site services Follow up on end-customer surveys feedback to establish opportunities for future improvements Complete relevant training on the execution of in-scope processes and procedures Recommend and where applicable deliver continual improvements to operational procedures When assigned deliver or lead project work to define timelines and budgets Complete or manage tasks on handover and implementation of new service excellence ways of working from GIS transformation into day-to-day operations Senior Service Analyst Requirements: Experience in a service management role or end user support role in a fast-paced industrial or manufacturing industry Practical knowledge of IT service management systems and processes and the associated frameworks e.g. ITIL or similar Experience of dealing with customers providing both telephone and remote virtual desktop support Service performance measurement and reporting skills Experience of communicating effectively and work as part of the team Experience of the following: PowerShell / automation scripting, Apple iOS / Mac and iPhone support, change and request management, problem management and updating technical guidance and knowledge base documentation Technical knowledge of a AD user and computer management Basic knowledge of networking, WAN and LAN technologies Technical Knowledge of client and server OS s (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, 0365) Knowledge of backup and restore processes Experience of working at a local regional and global level and understands the benefits and opportunities within this environment IT operating model change experience This is a rare opportunity to join the IT team of a very successful, and developing group delivering sustainable packaging solutions across the globe.
Role: Senior Service Analyst Location: Maidstone, Kent Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing team within this newly established vacancy. As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge of client and service OSs and Microsoft Office applications. - Knowledge of Backup and Restore processes. - IT Operating Model change experience. - Experience in dealing with customers, providing telephone and remote virtual desktop support. - Service performance measurement and reporting skills. - Experience in communicating effectively and working as part of a team. - Good business communication skills. Benefits: - On-site gym - On-site canteen - Competitive pension package - EAP Schemes - Wellbeing days At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
May 01, 2024
Contractor
Role: Senior Service Analyst Location: Maidstone, Kent Competitive + Company Bonus & Benefits Hours: Monday to Friday 8:30 am until 4:30 pm (37.5 Hours) Our client, a leading international manufacturer, is currently recruiting an experienced Senior Service Analyst to join their site in Maidstone. This is an exciting opportunity to join a growing team within this newly established vacancy. As a Senior Service Analyst, you will report directly to the local Service Desk Team Lead working closely with other colleagues to service impacting incidents and to fulfil requests. Knowledge of supported services and team responsibilities will be required to effectively manage escalations and reassign incidents and requests for faster resolutions. Duties include: - Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes whilst following the documentation available to support these activities. - Collaborate with service analysts across all business functions to meet and where possible exceed agreed Service Level Agreements (SLAs) - Support and lead quarterly site Service Reviews, presenting SLA reports and collaborating with business stakeholders to optimise site services. - Follow up on end customer survey feedback to establish opportunities for future CX improvement. - Recommend and where applicable deliver continuous improvements to operational procedures. What we are looking for: - Experience in Service Management or an end-user support role in a fast-paced industrial or manufacturing industry. - Practical knowledge of IT Service Management systems and processes and the associated frameworks (ITIL or Similar) - Experience in PowerShell / Automation Scripting, Apple IOS / Change & Request Management, Problem Management and updating technical guidance and knowledge base documentation. - Technical knowledge of AD for user and computer management. - Basic knowledge of Networking, WAN and LAN technologies. - Technical knowledge of client and service OSs and Microsoft Office applications. - Knowledge of Backup and Restore processes. - IT Operating Model change experience. - Experience in dealing with customers, providing telephone and remote virtual desktop support. - Service performance measurement and reporting skills. - Experience in communicating effectively and working as part of a team. - Good business communication skills. Benefits: - On-site gym - On-site canteen - Competitive pension package - EAP Schemes - Wellbeing days At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you. KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market
Primary Details Time Type: Full time Worker Type: Employee Senior Analyst London Permanent (Hybrid) At QBE, our purpose is to enable a more resilient future. We are an international insurer and reinsurer with a local presence in 27 countries. The opportunity We are looking for a Senior Analyst to join QBE Blue Ocean & Equator's (BO&E's) dynamic team. This is a non-traditional, dual-focussed role , where you'll support BO&E planning , forecasting, and actual reporting processes and will be heavily involved in BO&E's strategic projects, including capital solutions. Your new role Reporting to BO&E's Head of Financial Planning & Analysis (FP&A) , you'll use your presentational skills to prepare feasibility studies and business cases. You'll carry out Profit/Loss , Balance Sheet, and Capital financial impact assessments. Other responsibilities: Support accurate, timely, and insightful monitoring of the financial performance of BO&E Support the delivery of BO&E's planning, forecasting, preliminary, and actual results processes for BO&E's management and statutory reporting Contribute as a core member of project teams delivering strategic priorities and capital solutions. This includes preparing feasibility studies and business cases and carrying out financial impact assessments. Build a foundation of trust with Group, Divisional, and BO&E team-members and play an active role in cultivating an Enterprise QBE mindset About you To be successful as the Senior Analyst you'll have experience within accounting, finance, actuarial, or capital solutions, ideally in the insurance or financial services industry. Other skills you'll need: Relevant degree in accounting, finance, actuarial, or related field Good excel and analytical skills, including ability to prepare financial analysis Good presentations skills Excellent analytical and problem-solving skills An ability to interpret data and work systematically through complex matters and positively influence outcomes Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (). Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include: 5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award" Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year" Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year" We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers." ESG & Sustainability At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report ( Link ) . About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! To find out more about why you should work for QBE, visit our careers website. What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. APPLY NOW and let's make it happen!" How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
May 01, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee Senior Analyst London Permanent (Hybrid) At QBE, our purpose is to enable a more resilient future. We are an international insurer and reinsurer with a local presence in 27 countries. The opportunity We are looking for a Senior Analyst to join QBE Blue Ocean & Equator's (BO&E's) dynamic team. This is a non-traditional, dual-focussed role , where you'll support BO&E planning , forecasting, and actual reporting processes and will be heavily involved in BO&E's strategic projects, including capital solutions. Your new role Reporting to BO&E's Head of Financial Planning & Analysis (FP&A) , you'll use your presentational skills to prepare feasibility studies and business cases. You'll carry out Profit/Loss , Balance Sheet, and Capital financial impact assessments. Other responsibilities: Support accurate, timely, and insightful monitoring of the financial performance of BO&E Support the delivery of BO&E's planning, forecasting, preliminary, and actual results processes for BO&E's management and statutory reporting Contribute as a core member of project teams delivering strategic priorities and capital solutions. This includes preparing feasibility studies and business cases and carrying out financial impact assessments. Build a foundation of trust with Group, Divisional, and BO&E team-members and play an active role in cultivating an Enterprise QBE mindset About you To be successful as the Senior Analyst you'll have experience within accounting, finance, actuarial, or capital solutions, ideally in the insurance or financial services industry. Other skills you'll need: Relevant degree in accounting, finance, actuarial, or related field Good excel and analytical skills, including ability to prepare financial analysis Good presentations skills Excellent analytical and problem-solving skills An ability to interpret data and work systematically through complex matters and positively influence outcomes Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (). Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include: 5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada Employer of the Year 2022 Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award" Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year" Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year" We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers." ESG & Sustainability At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report ( Link ) . About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! To find out more about why you should work for QBE, visit our careers website. What next? If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role. Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process. APPLY NOW and let's make it happen!" How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Business Analyst- Liquidity Reporting £550-£650pd London (Hybrid) x2 Days On Site emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine. We are currently looking for dynamic individuals to join our Change & Transformation Practice as Regulatory Business Analyst's/Project managers; allocated to a multi-disciplinary squad delivering a range projects. The team are looking for experienced Liquidity Reporting specialists to work on a number of projects for our clients to assess vulnerabilities, determining liquidity and capital reporting. The role: To review Liquidity reports, which includes Internal Liquidity Metric, Liquidity Coverage Ratio (LCR) report, Net Stable Funding Ratio (NSFR) report, Additional Monitoring Metrics (AMM) report, Annual and Interim Liquidity Disclosures, and other liquidity reports. Responsible to manage/support Regulatory submissions to Prudential Regulation Authority (PRA) within the regulatory defined deadline Performing analysis to ensure key drivers of the reports are explained appropriately to team to support sign off before Regulatory submission to PRA Performing any analysis and MI requirement from Senior management or Regulator on Liquidity reports/metrics Will need good understanding of (1) financial products, (2) market product specific knowledge and (3) financial /management reporting (with balance sheet focus) (4) Basel III framework Implementation of new reports as per group framework and also for ensuring adherence of reports to the guidelines - internal & regulatory. Ensuring appropriate Reconciliation & Validation controls are in place and applied to maintain consistency of accounting processes across the submissions Providing instructions and best practice guidance to regional and global business peers Documenting clear basis of preparation for each aspect of the consolidation process Key Skills and Experience: To succeed in this role you will need: Deep understanding of Liquidity Reporting Good knowledge and experience of Capital & Liquidity reporting Good knowledge and experience of COREP/Regulatory Reporting requirements and Capital Requirements. Strong attention to detail having strong analytical skills Good understanding of financial products and how they impact finance operations and more generically the banking business. Excellent working knowledge SQL and data mining Experience in developing, documenting and reengineering processes. Strong communication skills and an ability to communicate complex ideas in a simple manner to a global audience. Ability to develop effective working relationships with stakeholders of different seniority and geographical location. Ability to manage the service delivery of a designated processes Global Exposure: Ability to interact with multiple cultures / multi-tasking. Interested? At emagine, we are committed to building an international and diverse team by embracing our different backgrounds. If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential. "emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin"
May 01, 2024
Full time
Business Analyst- Liquidity Reporting £550-£650pd London (Hybrid) x2 Days On Site emagine is a high-end professional services consultancy and solutions firm specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions. We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine. We are currently looking for dynamic individuals to join our Change & Transformation Practice as Regulatory Business Analyst's/Project managers; allocated to a multi-disciplinary squad delivering a range projects. The team are looking for experienced Liquidity Reporting specialists to work on a number of projects for our clients to assess vulnerabilities, determining liquidity and capital reporting. The role: To review Liquidity reports, which includes Internal Liquidity Metric, Liquidity Coverage Ratio (LCR) report, Net Stable Funding Ratio (NSFR) report, Additional Monitoring Metrics (AMM) report, Annual and Interim Liquidity Disclosures, and other liquidity reports. Responsible to manage/support Regulatory submissions to Prudential Regulation Authority (PRA) within the regulatory defined deadline Performing analysis to ensure key drivers of the reports are explained appropriately to team to support sign off before Regulatory submission to PRA Performing any analysis and MI requirement from Senior management or Regulator on Liquidity reports/metrics Will need good understanding of (1) financial products, (2) market product specific knowledge and (3) financial /management reporting (with balance sheet focus) (4) Basel III framework Implementation of new reports as per group framework and also for ensuring adherence of reports to the guidelines - internal & regulatory. Ensuring appropriate Reconciliation & Validation controls are in place and applied to maintain consistency of accounting processes across the submissions Providing instructions and best practice guidance to regional and global business peers Documenting clear basis of preparation for each aspect of the consolidation process Key Skills and Experience: To succeed in this role you will need: Deep understanding of Liquidity Reporting Good knowledge and experience of Capital & Liquidity reporting Good knowledge and experience of COREP/Regulatory Reporting requirements and Capital Requirements. Strong attention to detail having strong analytical skills Good understanding of financial products and how they impact finance operations and more generically the banking business. Excellent working knowledge SQL and data mining Experience in developing, documenting and reengineering processes. Strong communication skills and an ability to communicate complex ideas in a simple manner to a global audience. Ability to develop effective working relationships with stakeholders of different seniority and geographical location. Ability to manage the service delivery of a designated processes Global Exposure: Ability to interact with multiple cultures / multi-tasking. Interested? At emagine, we are committed to building an international and diverse team by embracing our different backgrounds. If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential. "emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin"
Job Description Group Overview The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Responsibilities As a Developer in the Client Facing Technology (CFT) Team, you will work on Client Connectivity Platforms servicing primarily the Global Broking Division. The platforms are built using a combination of in-house and vendor based software. The Role reports to the CFT Engineering Manager. Build client connectivity applications to maximise maintainability, stability, performance and scalability. Be a team player and closely work with Architecture, QA Team, Business Analysts, Product Managers, Project Manager / Agile Scrum Lead, Support Teams and other Stake Holders Work in a collaborative environment as part of a close team Experience / Competences Essential Experience with building systems using FIX Protocol. Senior-level experience with Java. Senior level experience with a scripting language such as Javascript or Python. Experience with version control systems e.g. GitLab, GitHub Developing software using Agile methodologies. Level 3 Support for Production systems. Desired Broking / Trading / Banking business domain. Rapid Addition Platform or other FIX Messaging Hub. Deploying and configuring applications running in Amazon Web Service (AWS) EC2, ELB, EKS, AMI . Experience with devOps technologies such Ansible, Jenkins, Groovy, Teamcity. Experience with database technologies with SQL. Experience with messaging platforms e.g. Solace. Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - City Quays - Belfast
May 01, 2024
Full time
Job Description Group Overview The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Responsibilities As a Developer in the Client Facing Technology (CFT) Team, you will work on Client Connectivity Platforms servicing primarily the Global Broking Division. The platforms are built using a combination of in-house and vendor based software. The Role reports to the CFT Engineering Manager. Build client connectivity applications to maximise maintainability, stability, performance and scalability. Be a team player and closely work with Architecture, QA Team, Business Analysts, Product Managers, Project Manager / Agile Scrum Lead, Support Teams and other Stake Holders Work in a collaborative environment as part of a close team Experience / Competences Essential Experience with building systems using FIX Protocol. Senior-level experience with Java. Senior level experience with a scripting language such as Javascript or Python. Experience with version control systems e.g. GitLab, GitHub Developing software using Agile methodologies. Level 3 Support for Production systems. Desired Broking / Trading / Banking business domain. Rapid Addition Platform or other FIX Messaging Hub. Deploying and configuring applications running in Amazon Web Service (AWS) EC2, ELB, EKS, AMI . Experience with devOps technologies such Ansible, Jenkins, Groovy, Teamcity. Experience with database technologies with SQL. Experience with messaging platforms e.g. Solace. Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - City Quays - Belfast
Our global teams took on the challenge to make a difference in the way the global financial markets operate. Do you have a passion for technology. Do you want to make a difference, delivering software used by some of the biggest companies in the world. Do you love working with others in a dynamic agile environment? Role Profile LSEG in London is searching for enthusiastic, passionate technologists to join our growing team as we strive to deliver excellence to our customers. You're a self-starter who will be an integral part of an empowered agile team working on our ongoing transformational programs centred around Digital and Marketing Platforms We are looking for someone with many years working in digital and marketing technologies as an Architect, especially Content Management systems (AEM, Drupal, WordPress), Adobe Marketing Cloud, Adobe Experience Platform and other key Marketing Technologies. We will be especially interested in architects with experience running Content Management Systems for multiple brands and handling multi-million visitors per month. Key Responsibilities Partner with Business Stakeholders, Product Owners, Business Analysts to understand functional and non-functional requirements and interact with other cross-functional teams. Provide strategic guidance and direction to internal teams for improving their digital marketing effectiveness Contribute to Customer's digital marketing strategies based on industry best practices Ensure team members working in the domain understand and adhere to the architecture principles, policies, and standards to produce function-specific reference architectures and solutions. Manage relationships with members of Corporate Technology leadership to influence the adoption of Enterprise Architecture frameworks, standards and policies Improve relationships with vendors, regulators and industry bodies to seek and adopt industry standard methodologies in enterprise architecture and technology strategy Act as trusted advisor and leader across the wider LSEG Technology. To be the lead architect to work with other architects to define the end-to-end solution & design covering all involved systems, data, integration, security Manage the quality and work throughput of a team of architects across the Corporate technology domain to define and deliver end to end architecture solutions aligned to the strategy and roadmaps Ensure all solutions follow Corporate Technology and enterprise solution standards, align with the overall roadmap, have good quality documentation, and follow all relevant governance steps Drive and establish Centre of Excellence (CoE) for key strategic platforms in the domain, e.g. Adobe. Help project team to size & estimate project implementation and identify resources and abilities needed for delivery of solution. Skills & Experience: Detailed knowledge on Enterprise Architecture, Technology Strategy, Cloud and Security Detailed knowledge of operational, delivery management (including experience in a variety of delivery methodologies), business development and strategy and organisational transformation programmes Experienced in architecting, delivering and supporting of following: Adobe Experience Manager (AEM) Adobe Analytics Adobe Target Adobe Audience Manager Dynamic Media and Search&Promote Adobe Experience Platform & CDP (Customer Data Platform) Drupal Cloud platforms like AWS and Azure Expertise and understanding in the following languages and technologies: HTML, HTML5, Java Script, XML, Java, WCM, ReactJS, AngularJS, headless CMS, services-based architecture, REST, Web analytics, content targeting Expertise and understanding of end-to-end DevOps tools and processes Knowledge of current digital marketing trends and best practices on topics such as personalisation, cross channel marketing, mobile, data-driven optimisation of experiences On-premise to Cloud migration projects Integration projects as a result of corporate acquisitions & mergers Onboarding SaaS solutions System integrations at application, data and network architecture domains Appreciation of InfoSec practices as applied in a regulated environment Deep technical acumen Personal skills and capabilities Superb communication skills with the ability to build relationships and influence stakeholders. Exhibit good interpersonal and team-building skills to promote a positive and collaborative work environment. Ability to influence across multiple functions (technical and non-technical) Ability to work well under pressure and tight deadlines To quickly build up a working knowledge of applications by working with others and reading up on new applications A continuous desire and willingness to learn and develop your current knowledge and skillset. Many projects will involve applications unfamiliar to the role holder. Diversity & Inclusion People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
May 01, 2024
Full time
Our global teams took on the challenge to make a difference in the way the global financial markets operate. Do you have a passion for technology. Do you want to make a difference, delivering software used by some of the biggest companies in the world. Do you love working with others in a dynamic agile environment? Role Profile LSEG in London is searching for enthusiastic, passionate technologists to join our growing team as we strive to deliver excellence to our customers. You're a self-starter who will be an integral part of an empowered agile team working on our ongoing transformational programs centred around Digital and Marketing Platforms We are looking for someone with many years working in digital and marketing technologies as an Architect, especially Content Management systems (AEM, Drupal, WordPress), Adobe Marketing Cloud, Adobe Experience Platform and other key Marketing Technologies. We will be especially interested in architects with experience running Content Management Systems for multiple brands and handling multi-million visitors per month. Key Responsibilities Partner with Business Stakeholders, Product Owners, Business Analysts to understand functional and non-functional requirements and interact with other cross-functional teams. Provide strategic guidance and direction to internal teams for improving their digital marketing effectiveness Contribute to Customer's digital marketing strategies based on industry best practices Ensure team members working in the domain understand and adhere to the architecture principles, policies, and standards to produce function-specific reference architectures and solutions. Manage relationships with members of Corporate Technology leadership to influence the adoption of Enterprise Architecture frameworks, standards and policies Improve relationships with vendors, regulators and industry bodies to seek and adopt industry standard methodologies in enterprise architecture and technology strategy Act as trusted advisor and leader across the wider LSEG Technology. To be the lead architect to work with other architects to define the end-to-end solution & design covering all involved systems, data, integration, security Manage the quality and work throughput of a team of architects across the Corporate technology domain to define and deliver end to end architecture solutions aligned to the strategy and roadmaps Ensure all solutions follow Corporate Technology and enterprise solution standards, align with the overall roadmap, have good quality documentation, and follow all relevant governance steps Drive and establish Centre of Excellence (CoE) for key strategic platforms in the domain, e.g. Adobe. Help project team to size & estimate project implementation and identify resources and abilities needed for delivery of solution. Skills & Experience: Detailed knowledge on Enterprise Architecture, Technology Strategy, Cloud and Security Detailed knowledge of operational, delivery management (including experience in a variety of delivery methodologies), business development and strategy and organisational transformation programmes Experienced in architecting, delivering and supporting of following: Adobe Experience Manager (AEM) Adobe Analytics Adobe Target Adobe Audience Manager Dynamic Media and Search&Promote Adobe Experience Platform & CDP (Customer Data Platform) Drupal Cloud platforms like AWS and Azure Expertise and understanding in the following languages and technologies: HTML, HTML5, Java Script, XML, Java, WCM, ReactJS, AngularJS, headless CMS, services-based architecture, REST, Web analytics, content targeting Expertise and understanding of end-to-end DevOps tools and processes Knowledge of current digital marketing trends and best practices on topics such as personalisation, cross channel marketing, mobile, data-driven optimisation of experiences On-premise to Cloud migration projects Integration projects as a result of corporate acquisitions & mergers Onboarding SaaS solutions System integrations at application, data and network architecture domains Appreciation of InfoSec practices as applied in a regulated environment Deep technical acumen Personal skills and capabilities Superb communication skills with the ability to build relationships and influence stakeholders. Exhibit good interpersonal and team-building skills to promote a positive and collaborative work environment. Ability to influence across multiple functions (technical and non-technical) Ability to work well under pressure and tight deadlines To quickly build up a working knowledge of applications by working with others and reading up on new applications A continuous desire and willingness to learn and develop your current knowledge and skillset. Many projects will involve applications unfamiliar to the role holder. Diversity & Inclusion People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 15 - 25% We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech and Cyber Security, we'd like to know: Are you FIS? About the role: As an IT Security Analyst with FIS, your skills will be put to the test on the front lines of cyber-crime. Information security is at the heart of fintech and you'll help protect and secure highly-sensitive financial data for customers around the world. What you will be doing: Provide HSM administration oversight to include device configuration, Local Master Key management, and decommissioning services. Oversee key management services such as key receipt and translation, logging, key generation, and key distribution in alignment with PCI PIN, P2PE, and other Payment Card Network requirements. Works directly with Business Units to organize and facilitate key management functions for clients and partners. Acts as a liaison between FIS Business Units and HSM vendors and resellers. Maintains dashboards to track encryption key lifecycles. Ensures resource (Key management and HSM custodial personal) allocation and availability to maintain on-going support under the principles of dual control and split knowledge. Serves as a Business Unit point of contact to support the HSM and Key Management group functions. Other related duties assigned as needed. What you will need: Experience in administration and support of Hardware Security Modules (HSMs) Experience in working with Thales, Luna and Gemalto HSMs Knowledge of network and security technologies. Good communication skills to work with internal and external clients A bachelor's in computer science or a related field, or the equivalent experience. What we offer you: At FIS, you can learn, grow and make an impact in your career. Our benefits include: • Flexible and creative work environment • Diverse and collaborative atmosphere • Professional and personal development resources • Opportunities to volunteer and support charities • Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
May 01, 2024
Full time
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 15 - 25% We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech and Cyber Security, we'd like to know: Are you FIS? About the role: As an IT Security Analyst with FIS, your skills will be put to the test on the front lines of cyber-crime. Information security is at the heart of fintech and you'll help protect and secure highly-sensitive financial data for customers around the world. What you will be doing: Provide HSM administration oversight to include device configuration, Local Master Key management, and decommissioning services. Oversee key management services such as key receipt and translation, logging, key generation, and key distribution in alignment with PCI PIN, P2PE, and other Payment Card Network requirements. Works directly with Business Units to organize and facilitate key management functions for clients and partners. Acts as a liaison between FIS Business Units and HSM vendors and resellers. Maintains dashboards to track encryption key lifecycles. Ensures resource (Key management and HSM custodial personal) allocation and availability to maintain on-going support under the principles of dual control and split knowledge. Serves as a Business Unit point of contact to support the HSM and Key Management group functions. Other related duties assigned as needed. What you will need: Experience in administration and support of Hardware Security Modules (HSMs) Experience in working with Thales, Luna and Gemalto HSMs Knowledge of network and security technologies. Good communication skills to work with internal and external clients A bachelor's in computer science or a related field, or the equivalent experience. What we offer you: At FIS, you can learn, grow and make an impact in your career. Our benefits include: • Flexible and creative work environment • Diverse and collaborative atmosphere • Professional and personal development resources • Opportunities to volunteer and support charities • Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
My client is looking for Senior Software Engineers to join their burgeoning London office where you will be responsible for developing the FX platform as well as helping to establish new trading platforms for new markets in the future. This is a chance to help shape the position and disrupt the FX marketplace. An eye for design and an entrepreneurial mindset will be critical for the firm's success as well as your own. The client: A leading trading firm driven by technology with over one thousand employees globally. Pioneering their own trading strategies and systems using clean code and sophisticated technology, they run a global network with thousands of high-performance, low-latency applications that solve problems in nanoseconds. Technology facilitates the ability to tackle the challenging problems of trading in new ways. They build sophisticated trading engines, low-latency connectivity software, modern user interfaces and more in-house. Having a team of passionate, inventive software developers that thrive on solving problems is fundamental to continued success. Here you can build something in the morning and it's trading in the afternoon. What you'll do: Some key responsibilities include: Design, develop, support, and maintain trading systems, tools and infrastructure Build user interfaces that present coherent, responsive real-time visualizations of market activity and system performance while providing intuitive control of a highly complex system Integrate the system with multi-trading platforms and third parties as well as the global office network Build pricing automation rules for an OTC trading business with an extremely low error tolerance Collaborate deeply with traders, risk analysts, researchers, and other engineers Gain and develop an in-depth understanding of trading theory and practice Ensure new and existing programs adhere to their coding, architectural, and operational standards What you'll need: Authorisation to work in the UK preferred Strong engineering instincts and a deep understanding of computer science fundamentals Experience writing software in C#, C++, C, or Java with a proven ability to deliver scalable, reliable, high-quality clean code A passion for continuous improvement and test-driven design plus innovative, big-picture thinking grounded in real-world pragmatism An understanding of the FIX engines, FIX protocol and connectivity Ability to operate autonomously as well as collaborate with developers, traders, researchers and business operations Ideally experience connecting trading platforms to multi-trading platforms and exchanges and the ability to build a trading system that covers the entire lifecycle Options or FX experience is a plus, but not essential as training will be offered Experience or an interest in low-latency optimisation, networking or real-time systems will set you apart from other applicants What's in it for you? London is home to the foreign exchange trading business and a growing hub for the commodity trading business. You will be part of a well-established and high performing global firm whilst experiencing the excitement that comes from a growing operation. As London operations grow there is a real opportunity to make a huge impact and take your career to a new level. They offer a supportive environment for you to perform at your best. Key benefits include: Competitive remuneration 27 paid vacation days plus all UK public holidays Daily breakfast and lunch Home to office commute covered 50% paid gym subscription Private Medical Insurance Pension scheme Training and continuous learning opportunities Access to conferences and Tech events International transfer opportunities Contact If this sounds like you, or you'd like more information, please get in touch: George Hutchinson-Binks ()
May 01, 2024
Full time
My client is looking for Senior Software Engineers to join their burgeoning London office where you will be responsible for developing the FX platform as well as helping to establish new trading platforms for new markets in the future. This is a chance to help shape the position and disrupt the FX marketplace. An eye for design and an entrepreneurial mindset will be critical for the firm's success as well as your own. The client: A leading trading firm driven by technology with over one thousand employees globally. Pioneering their own trading strategies and systems using clean code and sophisticated technology, they run a global network with thousands of high-performance, low-latency applications that solve problems in nanoseconds. Technology facilitates the ability to tackle the challenging problems of trading in new ways. They build sophisticated trading engines, low-latency connectivity software, modern user interfaces and more in-house. Having a team of passionate, inventive software developers that thrive on solving problems is fundamental to continued success. Here you can build something in the morning and it's trading in the afternoon. What you'll do: Some key responsibilities include: Design, develop, support, and maintain trading systems, tools and infrastructure Build user interfaces that present coherent, responsive real-time visualizations of market activity and system performance while providing intuitive control of a highly complex system Integrate the system with multi-trading platforms and third parties as well as the global office network Build pricing automation rules for an OTC trading business with an extremely low error tolerance Collaborate deeply with traders, risk analysts, researchers, and other engineers Gain and develop an in-depth understanding of trading theory and practice Ensure new and existing programs adhere to their coding, architectural, and operational standards What you'll need: Authorisation to work in the UK preferred Strong engineering instincts and a deep understanding of computer science fundamentals Experience writing software in C#, C++, C, or Java with a proven ability to deliver scalable, reliable, high-quality clean code A passion for continuous improvement and test-driven design plus innovative, big-picture thinking grounded in real-world pragmatism An understanding of the FIX engines, FIX protocol and connectivity Ability to operate autonomously as well as collaborate with developers, traders, researchers and business operations Ideally experience connecting trading platforms to multi-trading platforms and exchanges and the ability to build a trading system that covers the entire lifecycle Options or FX experience is a plus, but not essential as training will be offered Experience or an interest in low-latency optimisation, networking or real-time systems will set you apart from other applicants What's in it for you? London is home to the foreign exchange trading business and a growing hub for the commodity trading business. You will be part of a well-established and high performing global firm whilst experiencing the excitement that comes from a growing operation. As London operations grow there is a real opportunity to make a huge impact and take your career to a new level. They offer a supportive environment for you to perform at your best. Key benefits include: Competitive remuneration 27 paid vacation days plus all UK public holidays Daily breakfast and lunch Home to office commute covered 50% paid gym subscription Private Medical Insurance Pension scheme Training and continuous learning opportunities Access to conferences and Tech events International transfer opportunities Contact If this sounds like you, or you'd like more information, please get in touch: George Hutchinson-Binks ()
Group Overview: The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. About Liquidnet: Liquidnet is a leading technology-driven, agency execution specialist that intelligently connects the world's investors to the world's investments. Since our founding in 1999, our network has grown to include more than 1,000 institutional investors that collectively manage $33 trillion in equity and fixed income assets. Our network spans 46 markets across six continents. We built Liquidnet to make global capital markets more efficient and continue to do so by adding additional participants, enabling trusted access to trading and investment opportunities, and delivering the actionable intelligence and insight that our customers need. Role Overview: Liquidnet is seeking an exceptional Senior QA Engineer to join the Regulatory Reporting Technology team. This individual will be a part of part of a dynamic, agile technology team directly involved in Liquidnet's fast-growing electronic trading businesses. The role involves testing of services and web applications for middle office. Role Responsibilities: Perform exploratory, functional, regression, integration, and system testing of regulatory reporting applications Design, write, execute, and maintain manual and automated test cases for regulatory reporting related applications Identify, report, and track software issues and bugs Collaborate with stakeholders (business analysts, developers, product owners, end-users, vendors, and others) to understand business requirements and stakeholders' needs Analyse system logs, configurations and other system data using common technology tools for test confirmation and defect analysis Contribute to the design and improvement of the automation testing framework Participate in the creation of test scenarios for capacity, load, and performance testing Serve as second or third tier support for production issues Responsible for bug management process and issue identification and tracking (bug advocacy). Experience / Competences: Essential Extensive software Quality Assurance experience Relevant experience with Python language (for writing automated tests) Experience with SQL and Linux Understanding of testing methodologies, including test case design, test scripting, defect analysis, defect reporting, and defect tracking Excellent verbal and written communication skills including the ability to communicate and document testing plans and results Solid understanding of product development lifecycles and iterative development methods with a commitment to quality and excellence Ability to thrive in a fast-paced, dynamic environment, adapting testing efforts to meet project needs and deadlines Strong sense of ownership and self-sufficiency Desirable Knowledge of Jira, Confluence, Git Experience with Regulatory Reports (Transaction Reporting / CAT reporting) Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - City Quays - Belfast
May 01, 2024
Full time
Group Overview: The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. About Liquidnet: Liquidnet is a leading technology-driven, agency execution specialist that intelligently connects the world's investors to the world's investments. Since our founding in 1999, our network has grown to include more than 1,000 institutional investors that collectively manage $33 trillion in equity and fixed income assets. Our network spans 46 markets across six continents. We built Liquidnet to make global capital markets more efficient and continue to do so by adding additional participants, enabling trusted access to trading and investment opportunities, and delivering the actionable intelligence and insight that our customers need. Role Overview: Liquidnet is seeking an exceptional Senior QA Engineer to join the Regulatory Reporting Technology team. This individual will be a part of part of a dynamic, agile technology team directly involved in Liquidnet's fast-growing electronic trading businesses. The role involves testing of services and web applications for middle office. Role Responsibilities: Perform exploratory, functional, regression, integration, and system testing of regulatory reporting applications Design, write, execute, and maintain manual and automated test cases for regulatory reporting related applications Identify, report, and track software issues and bugs Collaborate with stakeholders (business analysts, developers, product owners, end-users, vendors, and others) to understand business requirements and stakeholders' needs Analyse system logs, configurations and other system data using common technology tools for test confirmation and defect analysis Contribute to the design and improvement of the automation testing framework Participate in the creation of test scenarios for capacity, load, and performance testing Serve as second or third tier support for production issues Responsible for bug management process and issue identification and tracking (bug advocacy). Experience / Competences: Essential Extensive software Quality Assurance experience Relevant experience with Python language (for writing automated tests) Experience with SQL and Linux Understanding of testing methodologies, including test case design, test scripting, defect analysis, defect reporting, and defect tracking Excellent verbal and written communication skills including the ability to communicate and document testing plans and results Solid understanding of product development lifecycles and iterative development methods with a commitment to quality and excellence Ability to thrive in a fast-paced, dynamic environment, adapting testing efforts to meet project needs and deadlines Strong sense of ownership and self-sufficiency Desirable Knowledge of Jira, Confluence, Git Experience with Regulatory Reports (Transaction Reporting / CAT reporting) Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - City Quays - Belfast
ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ROLE SUMMARY: We are pleased to be recruiting for this newly created Senior IT Business Analyst position within our Capital Markets Equities Technology team. This is a genuinely exciting opportunity with responsibility for the definition and delivery of a new strategic data lake solution. WHAT YOU'LL BE DOING: Work with business stakeholders to produce scope/vision documents and roadmaps Produce and review and sign-off technical requirement specifications created based on business requirements. Document and understand business flows and understand the architecture of the platform so that you are able to review technical solutions. Collaborate with the business, sales, technology and vendor teams. Support quality assurance team activities to ensure that product quality as well as delivery objectives are met. Track and manage technical debt and resolve end-of-life for software and supporting infrastructure. Organize training for internal and external users with a view to drive service adoption. Troubleshoot data patterns and algorithms deployed on the data lake, be able to use BI tools for visualising the data. Query operational and business data for operational and business insights. Manage and build knowledge repositories. Responsible for operational 2nd line support. Support technology lifecycle of a service including launch, change management & end of life. WHAT YOU'LL BRING: Experience working within software project lifecycles Experience as an agile product owner Experience and knowledge in using BI tools and some level of data analytics Experience troubleshooting/writing data patterns/algorithms Experience in driving product roadmaps successfully with a focus on supporting business strategy Excellent verbal and written communication skills Strong interpersonal skills and an ability to manage relationships effectively Must be self-motivated and have a desire to engage in process improvement Experience as a technology business analyst lead or technical product Experience in financial services, capital markets (ideally another exchange/venue, capital markets technology vendor or an investment /trading firm) Previous work experience with market data platforms, market data industry standards, capital markets regulations and supporting platforms is preferable Experience managing high throughput/high performant systems is preferable Technology degree in Computer Science, Electrical/Communications Engineering or similar is preferable LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
May 01, 2024
Full time
ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ROLE SUMMARY: We are pleased to be recruiting for this newly created Senior IT Business Analyst position within our Capital Markets Equities Technology team. This is a genuinely exciting opportunity with responsibility for the definition and delivery of a new strategic data lake solution. WHAT YOU'LL BE DOING: Work with business stakeholders to produce scope/vision documents and roadmaps Produce and review and sign-off technical requirement specifications created based on business requirements. Document and understand business flows and understand the architecture of the platform so that you are able to review technical solutions. Collaborate with the business, sales, technology and vendor teams. Support quality assurance team activities to ensure that product quality as well as delivery objectives are met. Track and manage technical debt and resolve end-of-life for software and supporting infrastructure. Organize training for internal and external users with a view to drive service adoption. Troubleshoot data patterns and algorithms deployed on the data lake, be able to use BI tools for visualising the data. Query operational and business data for operational and business insights. Manage and build knowledge repositories. Responsible for operational 2nd line support. Support technology lifecycle of a service including launch, change management & end of life. WHAT YOU'LL BRING: Experience working within software project lifecycles Experience as an agile product owner Experience and knowledge in using BI tools and some level of data analytics Experience troubleshooting/writing data patterns/algorithms Experience in driving product roadmaps successfully with a focus on supporting business strategy Excellent verbal and written communication skills Strong interpersonal skills and an ability to manage relationships effectively Must be self-motivated and have a desire to engage in process improvement Experience as a technology business analyst lead or technical product Experience in financial services, capital markets (ideally another exchange/venue, capital markets technology vendor or an investment /trading firm) Previous work experience with market data platforms, market data industry standards, capital markets regulations and supporting platforms is preferable Experience managing high throughput/high performant systems is preferable Technology degree in Computer Science, Electrical/Communications Engineering or similar is preferable LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.