Lead Incident Manager - Government Experience

  • Croydon, , United Kingdom
  • Feb 21, 2016
IT

Job Description

Lead Incident Manager - Incident Management, Business Change, ITIL, Government/Public Sector Experience A Lead Incident Manager with skills in Incident Management, Business Change and ITIL who has Government/Public Sector Experience is required to work on a 7 month contract (WITH THE POSSIBILITY OF EXTENSION) for a high profile Government organisation based in Croydon Overview of the Lead Incident Manager contract role Ensure customers obtain the best possible availability and performance and delivered services through effective and efficient management of service affecting incidents whether provided by internal or external service providers. Ensure the continuous review of services and service affecting incidents to formulate improvements and remediation activities to enhance services and provide additional value to customers. Continuously review services against SLAs to ensure they either meet or exceed performance targets and any potential conflicts or risks are understood and mitigated. Act as an escalation point for service related matters, negotiating and managing conflict as necessary with suppliers, stakeholders and customers. Support service reviews and operational review meetings with suppliers (internal and external), whilst developing and maintaining effective service line supplier relationships. Drive continual service improvements through the measurement and challenge of services and processes, tools and capability as part of Continuous Service Improvement (CSI) plan. Promote CSI to all stakeholders engaged in the consumption and provision of the end-to-end service. Collate and maintain management and service performance information, on both a regular and ad-hoc basis, to deliver clear visibility of operational performance and enable overall service reporting. Validate/assure supplier invoices against agreed performance levels. From both a Service Integrator and operational delivery perspective, depending on assigned role, provide impact analysis for changes and review business mandates and supplier proposals as necessary.Key skills required for the Lead Incident Manager You will be able to work in a fast pace operational management environment You will have extensive previous Incident management experience You will need to be able to work out of hours on a rota-base Strong stakeholder management Experience of managing service incidents across multiple suppliers in a mid to large organisation Previous experience of supporting major business change within a large organisation. Previous government department experience The ability to understand the role within a technical business unit. The flexibility to work effectively in a rapidly changing and developing environment. ITIL qualificationThe role is based in Croydon this is commutable from Maidstone, Chelmsford, Reading and Southend-On-Sea If you are a Lead Incident Manager looking for a new contract either apply online or if would like to find out about other Public Sector opportunities please contact Amy Williams on (url removed) or phone (Apply online only) Please note the closing date for applications for this role is 5pm on Monday 22nd February Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information. Outsource. Our People. Your Success. Outsource UK is one of the country's largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors. We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates. The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client's and candidate's needs. Please visit our website (url removed)

Salary

400.00

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