• Essex, , United Kingdom
  • Feb 21, 2016

Job Description

SUPPORT ENGINEER / HELPDESK SUPPORT ENGINEER £23,000 Basic + 5% Pension + BUPA Healthcare + 33 Days Holiday + Free Parking + Excellent Benefits Our Client is looking for a 1st Line Support / Helpdesk Advisor to join their expanding Helpdesk Support Teams within their UK Head Office Operation This role requires a dynamic and proactive person who is able to work well with the IT Team to Support 2000+ Users over a Multi-Site Operation. You must be technically able to Support Microsoft Office & Windows, as well as Troubleshoot Hardware & Network Connectivity & Issues. Key Responsibilities of the role would include: •Answer the IT Helpdesk Telephone & Log Requests into the Helpdesk System •Give 1st Line Technical Support as required & Ensure Cases are Escalated to Correct Level •Regularly Check, Action & Log Requests into the Helpdesk System for Cases Logged by Email, Web or Voicemail •Assist Visitors to the IT Department •Consistently provide Excellent Customer Service to both Internal & External Customers Key Skills & Experience required: •Commercial Network experience •Knowledge of the MS Office •Knowledge of MS Windows •Experience of working on Helpdesks & Call Logging Tools •Other relevant experience such as Citrix, Routers, Exchange, Active Directory •Experience of WAN Networks Searches: Support Engineer / Helpdesk Engineer / 1st Line Support / 2nd Line Support / Helpdesk / IT Support / IT Helpdesk / Network / 1st Line Support Helpdesk / 2nd Line Support Helpdesk / IT Support Consultant / Support Advisor / 1st Line Support Advisor Locations Suitable for the role will include: Hertfordshire / Stevenage / Luton / Hemel Hempstead / Harlow / Essex / Chelmsford / Epping / Enfield / Basildon / Romford / Ilford / Tottenham / St Albans / Barnet / Hertford / Hatfield / Welwyn Garden City / Hoddesdon / Bishop's Stortford / Letchworth / Watford



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