ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Applications Analyst £38,000 basic + 10-12% performance-related bonus ( up to 15% bonus )Oxford or London, UK(3 days onsite per week) We are working with a leading consultancy providing Economic and Global Financial Analysis, they are seeking a 2nd Line Applications Analyst to join the IT team! As an Applications Analyst you will support the IT team, reporting to the Senior IT Applications Manager. You will troubleshoot and enhance the application landscape to meet the evolving needs of the business. Responsibilities: As an Applications Analyst, you'll troubleshoot application issues. You will manage software implementations. Providing end-user support will be a key responsibility. You'll assist with IT project delivery. Developing user guides will be part of your duties. Installing and configuring software will be required. Maintain Key Documentation. Skills and Competencies: Proficiency in MS Office suite, NetSuite, and other relevant software. Strong SQL database knowledge is essential. An understanding of data management and security is required. Nice to have: familiarity with KNIME, Jira, and other software. Excellent communication skills are necessary. Strong problem-solving abilities are essential. A customer-centric mindset is crucial. Proactive and eager to learn. Join this leading consultancy in delivering exceptional IT solutions globally. Apply now to join the team!
Apr 19, 2024
Full time
Applications Analyst £38,000 basic + 10-12% performance-related bonus ( up to 15% bonus )Oxford or London, UK(3 days onsite per week) We are working with a leading consultancy providing Economic and Global Financial Analysis, they are seeking a 2nd Line Applications Analyst to join the IT team! As an Applications Analyst you will support the IT team, reporting to the Senior IT Applications Manager. You will troubleshoot and enhance the application landscape to meet the evolving needs of the business. Responsibilities: As an Applications Analyst, you'll troubleshoot application issues. You will manage software implementations. Providing end-user support will be a key responsibility. You'll assist with IT project delivery. Developing user guides will be part of your duties. Installing and configuring software will be required. Maintain Key Documentation. Skills and Competencies: Proficiency in MS Office suite, NetSuite, and other relevant software. Strong SQL database knowledge is essential. An understanding of data management and security is required. Nice to have: familiarity with KNIME, Jira, and other software. Excellent communication skills are necessary. Strong problem-solving abilities are essential. A customer-centric mindset is crucial. Proactive and eager to learn. Join this leading consultancy in delivering exceptional IT solutions globally. Apply now to join the team!
We are looking to recruit for a Senior Service Desk Analyst to be based at the Walker Building in Birmingham. The role requires you to be a point of technical advice for the Service Desk team, managing queries, prioritising calls and ensuring timely resolutions, whilst continually looking to improve service provision and efficiency. Working inside the Service Desk team, you'll promote high standards, ensure operational requirements are met and collaborate with other teams to investigate problems and minimise service disruption. You will be working closely with the team manager on continuously improving the level of service provided. This is a fast-paced environment that requires a self-starter demeanour throughout. What you'll do Provide 1st, 2nd line user support and assistance to all members of the company, ensuring that all incidents and requests are dealt with within SLA Respond to requests for IT assistance and service from end users, dealing with enquiries efficiently and effectively in a polite and courteous manner Log and categorise customer interactions concisely and efficiently, while taking ownership and following these up to completion Provide guidance, direction and training to co-workers Act as an escalation point and technical lead for major outages Use knowledge and experience to assess and analyse a situation and apply judgement to invoke the incident process, minimise impact and effectively resolve the incident What you'll need 3 years minimum experience in an SLA driven, ticketed Service Desk or 1st / 2nd Line role A dynamic individual with a positive and determined demeanour Excellent customer service & communication skills Proactive and professional team player Experience of building and maintaining excellent relationships with customers Experience of applying processes and procedures IT troubleshooting skills Delivering a consistent first-class service to customer Experience of working in a user support role ITIL Foundation V4 qualification (or working towards) Self-motivated with the ability to multi- task and prioritise workload Flexible approach to work with the ability to adapt to change What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner 50% discount for friends and family on full fares on our coach services Life Assurance Company pension Employee Assistance programme Private online GP service National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Apr 19, 2024
Full time
We are looking to recruit for a Senior Service Desk Analyst to be based at the Walker Building in Birmingham. The role requires you to be a point of technical advice for the Service Desk team, managing queries, prioritising calls and ensuring timely resolutions, whilst continually looking to improve service provision and efficiency. Working inside the Service Desk team, you'll promote high standards, ensure operational requirements are met and collaborate with other teams to investigate problems and minimise service disruption. You will be working closely with the team manager on continuously improving the level of service provided. This is a fast-paced environment that requires a self-starter demeanour throughout. What you'll do Provide 1st, 2nd line user support and assistance to all members of the company, ensuring that all incidents and requests are dealt with within SLA Respond to requests for IT assistance and service from end users, dealing with enquiries efficiently and effectively in a polite and courteous manner Log and categorise customer interactions concisely and efficiently, while taking ownership and following these up to completion Provide guidance, direction and training to co-workers Act as an escalation point and technical lead for major outages Use knowledge and experience to assess and analyse a situation and apply judgement to invoke the incident process, minimise impact and effectively resolve the incident What you'll need 3 years minimum experience in an SLA driven, ticketed Service Desk or 1st / 2nd Line role A dynamic individual with a positive and determined demeanour Excellent customer service & communication skills Proactive and professional team player Experience of building and maintaining excellent relationships with customers Experience of applying processes and procedures IT troubleshooting skills Delivering a consistent first-class service to customer Experience of working in a user support role ITIL Foundation V4 qualification (or working towards) Self-motivated with the ability to multi- task and prioritise workload Flexible approach to work with the ability to adapt to change What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner 50% discount for friends and family on full fares on our coach services Life Assurance Company pension Employee Assistance programme Private online GP service National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Role Overview: PAM Group is a highly experienced occupational health and wellbeing services provider of Occupational Health, Rehabilitation, Wellbeing and Absence Management services in the UK; currently supporting more than 700,000 employees across more than 1,000 clients. We are looking for a passionate IT Service Desk analyst to join our expanding team of professionals within a forward-thinking and innovative IT department that is undergoing an exciting period of change. Key Responsibilities: Providing 1st/2nd line support to incoming queries Resolving all service queries in a timely manner, escalating where appropriate Maintaining records Providing support to projects and further department development where needed Essential Skills: Minimum 12 months experience in a similar IT support role Experience in supporting a Windows Server/Azure AD/M365 Environment Experience working in a similar role providing 1st/2nd line technical support Experience with O365/M365 Administration Understanding of LAN, WAN. DNS, DHCP, TCP/IP Experience delivering exception customer service Azure Fundamentals/AWS Cloud Certifications (Desired) An understanding of the ITIL framework (ITIL Foundation v4 Certified- Desired)
Apr 19, 2024
Full time
Role Overview: PAM Group is a highly experienced occupational health and wellbeing services provider of Occupational Health, Rehabilitation, Wellbeing and Absence Management services in the UK; currently supporting more than 700,000 employees across more than 1,000 clients. We are looking for a passionate IT Service Desk analyst to join our expanding team of professionals within a forward-thinking and innovative IT department that is undergoing an exciting period of change. Key Responsibilities: Providing 1st/2nd line support to incoming queries Resolving all service queries in a timely manner, escalating where appropriate Maintaining records Providing support to projects and further department development where needed Essential Skills: Minimum 12 months experience in a similar IT support role Experience in supporting a Windows Server/Azure AD/M365 Environment Experience working in a similar role providing 1st/2nd line technical support Experience with O365/M365 Administration Understanding of LAN, WAN. DNS, DHCP, TCP/IP Experience delivering exception customer service Azure Fundamentals/AWS Cloud Certifications (Desired) An understanding of the ITIL framework (ITIL Foundation v4 Certified- Desired)
Varied is the best way to describe this role! If you are an IT Systems Analyst looking to be involved with lots of technology AND projects, you will love this role. The company are great, too. Operating within a sector that is growing rapidly and with great links to the local community, this global company are innovative and contributing to making the world a better place. As IT Systems Analyst you will help deliver IT support services to the business. This could be 1st, 2nd or even 3rd line support within a Windows environment, design and implementation of desktop, network rollouts, latest Wintel OS rollout, or cyber security projects. A very technical role that will suit someone happy to provide technical support as well as work on IT projects. This role would suit someone with a varied technical background. Not necessarily in depth across all areas but certainly a good background with 1st and 2nd line support and ideally within a Windows desktop and Windows server / microsoft server IT infrastructure environment. Exposure to networking or Cisco IOS such as routing or port definition, Wintel, Linux would be desirable. Not only will you have good technical skills but also excellent customer service and end user experience we are looking for people who not only want to progress their IT career (lots of opportunity) but who have a real passion for IT, a keen and eager attitude, desire to learn and develop and importantly a genuine wish to help and therefore provide the best possible service through IT, delivering a fantastic customer experience. We are looking for someone who has either taken their first AWS exam or is working towards it or alternatively someone who is keen to develop in the field of AWS, training will be provided! Duties and skills required will be varied and so you must be adaptable, they could include Design and rollout of desktop/ laptop builds latest Wintel OS Service Desk requests, 1st, 2ndLine Technical Support (or working towards 3rd line) Cisco IOS tasks e.g. VLAN, static routing VMWare maintenance and deployment Cloud Services (AWS) Firewall management skills would be an advantage ITIL Have a keen sense of service with excellent communications skills Based in the heart of the beautiful Cheshire Plain, this role is easily commutable from places such as Knutsford, Macclesfield, Wilmslow, Congleton, Holmes Chapel, Chester, Winsford, Crewe and Middlewich. M6 Staffordshire / Cheshire corridor. Flexible working will be available. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Varied is the best way to describe this role! If you are an IT Systems Analyst looking to be involved with lots of technology AND projects, you will love this role. The company are great, too. Operating within a sector that is growing rapidly and with great links to the local community, this global company are innovative and contributing to making the world a better place. As IT Systems Analyst you will help deliver IT support services to the business. This could be 1st, 2nd or even 3rd line support within a Windows environment, design and implementation of desktop, network rollouts, latest Wintel OS rollout, or cyber security projects. A very technical role that will suit someone happy to provide technical support as well as work on IT projects. This role would suit someone with a varied technical background. Not necessarily in depth across all areas but certainly a good background with 1st and 2nd line support and ideally within a Windows desktop and Windows server / microsoft server IT infrastructure environment. Exposure to networking or Cisco IOS such as routing or port definition, Wintel, Linux would be desirable. Not only will you have good technical skills but also excellent customer service and end user experience we are looking for people who not only want to progress their IT career (lots of opportunity) but who have a real passion for IT, a keen and eager attitude, desire to learn and develop and importantly a genuine wish to help and therefore provide the best possible service through IT, delivering a fantastic customer experience. We are looking for someone who has either taken their first AWS exam or is working towards it or alternatively someone who is keen to develop in the field of AWS, training will be provided! Duties and skills required will be varied and so you must be adaptable, they could include Design and rollout of desktop/ laptop builds latest Wintel OS Service Desk requests, 1st, 2ndLine Technical Support (or working towards 3rd line) Cisco IOS tasks e.g. VLAN, static routing VMWare maintenance and deployment Cloud Services (AWS) Firewall management skills would be an advantage ITIL Have a keen sense of service with excellent communications skills Based in the heart of the beautiful Cheshire Plain, this role is easily commutable from places such as Knutsford, Macclesfield, Wilmslow, Congleton, Holmes Chapel, Chester, Winsford, Crewe and Middlewich. M6 Staffordshire / Cheshire corridor. Flexible working will be available. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Apr 19, 2024
Contractor
Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Hampton, Cambridgeshire
SC Cleared applicants only. Location - Hampton, Peterborough Pay - £21.37 Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential. Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off. Requirements: - 1st Line Support of Wintel/Retail and Hardware related incidents - Accurately log incidents and ensure all relevant data is captured whilst logging the incident. - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution. Ideal Experience: - Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists. If you think you're suitable for the role, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information. Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Apr 19, 2024
Contractor
SC Cleared applicants only. Location - Hampton, Peterborough Pay - £21.37 Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential. Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off. Requirements: - 1st Line Support of Wintel/Retail and Hardware related incidents - Accurately log incidents and ensure all relevant data is captured whilst logging the incident. - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution. Ideal Experience: - Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists. If you think you're suitable for the role, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information. Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Required for a specialist solutions provider to the Food industry. Joining a small but select team of technical and solutions specialists, you will manage and maintain the effective operation of the company's cloud IOT solutions and services. Working across multiple virtual servers and countries and collaborating closely with the development teams in effectively deploying software, managing releases, ensuring data security and integrity, mitigating downtime, diagnosing and troubleshooting issues and providing second / third level customer support. I am eager to speak to any Systems Analysts or Managers with experience with both internal and external client support across both cloud based and self-hosted applications, specifically with strong experience of azure and familiarity with working with ISO 27,000, and Agile solutions such as Jira. Responsibilities will include: Manage the Head Office IT system, ensuring that all services and necessary devices are available to employees at all times Manage and maintain ISO 27017 and Cyber Essentials accreditation, and related PEN testing with particular attention to data security, access and cyber security Ensure that Virtual Machine capacities are optimally scaled Operate an effective backup and recovery strategy Optimise and implement opportunities so far as practicable to achieve a single schema multi-tenant solution Work closely with the Development team to release tested applications and services to UAT and production environments with minimal user impact. This will be for cloud and on-prem environments. Operate 2nd line support for UK, Europe and Middle East, and third line support across the business. Manage the Support portal within Jira, ensuring that tickets are raised and acted on according to SL standards. Escalate bugs and system deficiencies to the Development team and assist in the weekly prioritisation of development/rectification requirements. Provide IT assistance to self-hosted sites where necessary and ensure continued support for legacy systems This role is based in Leicestershire and is a Hybrid role that will require 3 days per week on site. This role would be suited to those who are already operating as a Systems Manager or who are looking to make that next step into a formal Systems Management position.
Apr 19, 2024
Full time
Required for a specialist solutions provider to the Food industry. Joining a small but select team of technical and solutions specialists, you will manage and maintain the effective operation of the company's cloud IOT solutions and services. Working across multiple virtual servers and countries and collaborating closely with the development teams in effectively deploying software, managing releases, ensuring data security and integrity, mitigating downtime, diagnosing and troubleshooting issues and providing second / third level customer support. I am eager to speak to any Systems Analysts or Managers with experience with both internal and external client support across both cloud based and self-hosted applications, specifically with strong experience of azure and familiarity with working with ISO 27,000, and Agile solutions such as Jira. Responsibilities will include: Manage the Head Office IT system, ensuring that all services and necessary devices are available to employees at all times Manage and maintain ISO 27017 and Cyber Essentials accreditation, and related PEN testing with particular attention to data security, access and cyber security Ensure that Virtual Machine capacities are optimally scaled Operate an effective backup and recovery strategy Optimise and implement opportunities so far as practicable to achieve a single schema multi-tenant solution Work closely with the Development team to release tested applications and services to UAT and production environments with minimal user impact. This will be for cloud and on-prem environments. Operate 2nd line support for UK, Europe and Middle East, and third line support across the business. Manage the Support portal within Jira, ensuring that tickets are raised and acted on according to SL standards. Escalate bugs and system deficiencies to the Development team and assist in the weekly prioritisation of development/rectification requirements. Provide IT assistance to self-hosted sites where necessary and ensure continued support for legacy systems This role is based in Leicestershire and is a Hybrid role that will require 3 days per week on site. This role would be suited to those who are already operating as a Systems Manager or who are looking to make that next step into a formal Systems Management position.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £16.30 Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential. Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off. Requirements: - 1st Line Support of Wintel/Retail and Hardware related incidents - Accurately log incidents and ensure all relevant data is captured whilst logging the incident. - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution. Ideal Experience: - Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists. If you think you're a suitable candidate, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Apr 19, 2024
Contractor
Location - Hampton, Peterborough Pay - £16.30 Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential. Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off. Requirements: - 1st Line Support of Wintel/Retail and Hardware related incidents - Accurately log incidents and ensure all relevant data is captured whilst logging the incident. - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution. Ideal Experience: - Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists. If you think you're a suitable candidate, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Apr 19, 2024
Contractor
Location - Hampton, Peterborough Pay - £14.16 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable, apply now! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy.
Employer description: Sota Solutions is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services for small, medium and large enterprises, public sector organisations, as well as other service providers. Established for over 30 years and with a £6M turnover and strong balance sheet, the company's facilities include two data centres, a disaster recovery suite, a network operations centre, located in a highly secure twenty-five-acre science park campus in Kent. Join us and be part of the tech revolution. Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Job overview: As part of your IT Apprenticeship role you will provide 1st and 2nd Level Service Desk / Remote Support, basic maintenance and low complexity system builds / installation across the Sota Solutions portfolio of services. You will shadow existing permanent members of the team, throughout the learning cycle, until either the end of their programme or until they are ready to move on. Aside from on-going developmental support, your role may be perceived as the equivalent of a Service Desk Analyst or Service Delivery Engineer roles in all other respects, depending on the individuals on-going attainment. Salary: £15,000 per annum. Main responsibilities: Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies Manage calls from customers and log tickets into the Sota Service Desk Management Tool Ensure all problems are progressed in line with Sota best practice Manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion Appropriately identify and prioritise customer problems/requests to ensure that Sota maintains high levels of customer satisfaction to provide basic engineering support in respect of the build, configuration and deployment of new systems into production to support Ensure that resolved escalation procedures are complied with in a timely and appropriate fashion Continuously strive to improve the efficiency and quality of the service Ensure compliance with all policies, processes and procedures mandated by the company Required skills: Has a keen interest in IT Demonstrates good interactive and communications skills Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Personal qualities: Is well organised and practical, with a logical, diagnostic approach to problem solving Pays careful, close attention to detail Has an appreciation of what may be involved in supporting and installing IT hardware and software solutions and is keen to develop IT skills and capabilities Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 37.5 hours, Monday to Friday, 8:45am - 5:15pm. Benefits: Pension Life Assurance Income Protection Perkbox Membership Free use of on-site swimming pool Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 19, 2024
Full time
Employer description: Sota Solutions is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services for small, medium and large enterprises, public sector organisations, as well as other service providers. Established for over 30 years and with a £6M turnover and strong balance sheet, the company's facilities include two data centres, a disaster recovery suite, a network operations centre, located in a highly secure twenty-five-acre science park campus in Kent. Join us and be part of the tech revolution. Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Job overview: As part of your IT Apprenticeship role you will provide 1st and 2nd Level Service Desk / Remote Support, basic maintenance and low complexity system builds / installation across the Sota Solutions portfolio of services. You will shadow existing permanent members of the team, throughout the learning cycle, until either the end of their programme or until they are ready to move on. Aside from on-going developmental support, your role may be perceived as the equivalent of a Service Desk Analyst or Service Delivery Engineer roles in all other respects, depending on the individuals on-going attainment. Salary: £15,000 per annum. Main responsibilities: Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies Manage calls from customers and log tickets into the Sota Service Desk Management Tool Ensure all problems are progressed in line with Sota best practice Manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion Appropriately identify and prioritise customer problems/requests to ensure that Sota maintains high levels of customer satisfaction to provide basic engineering support in respect of the build, configuration and deployment of new systems into production to support Ensure that resolved escalation procedures are complied with in a timely and appropriate fashion Continuously strive to improve the efficiency and quality of the service Ensure compliance with all policies, processes and procedures mandated by the company Required skills: Has a keen interest in IT Demonstrates good interactive and communications skills Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Personal qualities: Is well organised and practical, with a logical, diagnostic approach to problem solving Pays careful, close attention to detail Has an appreciation of what may be involved in supporting and installing IT hardware and software solutions and is keen to develop IT skills and capabilities Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 37.5 hours, Monday to Friday, 8:45am - 5:15pm. Benefits: Pension Life Assurance Income Protection Perkbox Membership Free use of on-site swimming pool Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Employer description: Sota Solutions is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services for small, medium and large enterprises, public sector organisations, as well as other service providers.Established for over 30 years and with a £6M turnover and strong balance sheet, the company's facilities include two data centres, a disaster recovery suite, a network operations centre, located in a highly secure twenty-five-acre science park campus in Kent. Join us and be part of the tech revolution. Please Note - Being able to drive is preferred but not essential as long as you are within an hour ; Job overview: As part of your IT Apprenticeship role you will provide 1st and 2nd Level Service Desk / Remote Support, basic maintenance and low complexity system builds / installation across the Sota Solutions portfolio of services.You will shadow existing permanent members of the team, throughout the learning cycle, until either the end of their programme or until they are ready to move on.Aside from on-going developmental support, your role may be perceived as the equivalent of a Service Desk Analyst or Service Delivery Engineer roles in all other respects, depending on the individuals on-going attainment. Salary: £15,000 per annum. Main responsibilities: Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies Manage calls from customers and log tickets into the Sota Service Desk Management Tool Ensure all problems are progressed in line with Sota best practice Manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion Appropriately identify and prioritise customer problems/requests to ensure that Sota maintains high levels of customer satisfaction to provide basic engineering support in respect of the build, configuration and deployment of new systems into production to support Ensure that resolved escalation procedures are complied with in a timely and appropriate fashion Continuously strive to improve the efficiency and quality of the service Ensure compliance with all policies, processes and procedures mandated by the company Required skills: Has a keen interest in IT Demonstrates good interactive and communications skills Please Note - Being able to drive is preferred but not essential as long as you are within an hour ; Personal qualities: Is well organised and practical, with a logical, diagnostic approach to problem solving Pays careful, close attention to detail Has an appreciation of what may be involved in supporting and installing IT hardware and software solutions and is keen to develop IT skills and capabilities Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Working week: hours, Monday to Friday, 8:45am - 5:15pm. Benefits: Pension Life Assurance Income Protection Perkbox Membership Free use of on-site swimming pool Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Apr 19, 2024
Full time
Employer description: Sota Solutions is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services for small, medium and large enterprises, public sector organisations, as well as other service providers.Established for over 30 years and with a £6M turnover and strong balance sheet, the company's facilities include two data centres, a disaster recovery suite, a network operations centre, located in a highly secure twenty-five-acre science park campus in Kent. Join us and be part of the tech revolution. Please Note - Being able to drive is preferred but not essential as long as you are within an hour ; Job overview: As part of your IT Apprenticeship role you will provide 1st and 2nd Level Service Desk / Remote Support, basic maintenance and low complexity system builds / installation across the Sota Solutions portfolio of services.You will shadow existing permanent members of the team, throughout the learning cycle, until either the end of their programme or until they are ready to move on.Aside from on-going developmental support, your role may be perceived as the equivalent of a Service Desk Analyst or Service Delivery Engineer roles in all other respects, depending on the individuals on-going attainment. Salary: £15,000 per annum. Main responsibilities: Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies Manage calls from customers and log tickets into the Sota Service Desk Management Tool Ensure all problems are progressed in line with Sota best practice Manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion Appropriately identify and prioritise customer problems/requests to ensure that Sota maintains high levels of customer satisfaction to provide basic engineering support in respect of the build, configuration and deployment of new systems into production to support Ensure that resolved escalation procedures are complied with in a timely and appropriate fashion Continuously strive to improve the efficiency and quality of the service Ensure compliance with all policies, processes and procedures mandated by the company Required skills: Has a keen interest in IT Demonstrates good interactive and communications skills Please Note - Being able to drive is preferred but not essential as long as you are within an hour ; Personal qualities: Is well organised and practical, with a logical, diagnostic approach to problem solving Pays careful, close attention to detail Has an appreciation of what may be involved in supporting and installing IT hardware and software solutions and is keen to develop IT skills and capabilities Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK ; For more information, please visit the UK ENIC ; Working week: hours, Monday to Friday, 8:45am - 5:15pm. Benefits: Pension Life Assurance Income Protection Perkbox Membership Free use of on-site swimming pool Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development ; Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you ; Apply now!
Dynamics 365 Application Analyst - Remote Bibby Financial Services has an exciting opportunity available for a reliable Dynamics 365 Application Analyst to join our team on a home based contract . You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £40,000 per annum and great benefits. We've supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets. Why us? We're in the business of relationships. Whether working together or supporting our clients, that's what makes us stand out from the crowd. We know our value lies in our brilliant people, It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun and deliver for our clients every time. We empower our colleagues to be themselves and grow in the way they want - we believe in them and celebrate their success. As our Dynamics 365 Application Analyst , we will reward you and your hard work with: Private healthcare for you and your family Company pension scheme Wide range of flexible benefits, such as gym membership, technology, or health assessments Access to an online wellbeing centre Range of discounts from many businesses 25 days holiday which increases with service and options to buy or sell more Electric Vehicle/Plug-in Hybrid Vehicle (EV/PHEV) scheme As our Dynamics 365 Application Analyst, you will operate within an Agile delivery environment, with responsibility for both the development of new initiatives and ongoing maintenance and support of existing Power Apps across our Dynamics 365 (Customer Engagement) estate.You will be required to communicate and work with business users in the UK and internationally to resolve identified issues and support the wider team to progress the Digital change program. Your responsibilities as our Dynamics 365 Application Analyst will include: Working with business users and front-line support teams to resolve issues related to D365 and associated systems Undertaking small changes in D365 Customer Engagement and the Power Platform to address issues and deliver value to business users Ensuring all work is recorded in ServiceNow and Azure DevOps, with appropriate documentation and records created/maintained Actively engaging with the wider Digital Community and IT team to ensure the smooth delivery of change Providing a high level of ongoing service through excellent Incident and Problem Management Identifying improvements to address issues, improve resilience and deliver business benefits Being responsible for deploying technical solutions Working with the wider team to verify new features and functionality What we are looking for in our ideal Dynamics 365 Application Analyst: Communicates clearly and engages effectively with a broad range of stakeholders Operates well within the wider IT team and forms effective working relationships with colleagues Willing to learn; building knowledge and understanding of technical applications and BFS's business, products and processe A pro-active approach, prepared to take ownership of issues, but tempered with self-awareness of own limits of knowledge and experience to ensure effective management of risk Organised and diligent in maintaining accurate records Ability to work to a process, but demonstrates initiative in a fluid business environment with changing priorities Can cope with work from multiple sources and manage workload and expectations appropriately Exposure to D365 Customer Engagement configuration and administration Experience working with the Microsoft Dataverse, specifically D365 Sales / Customer Engagement Experience within 1st or 2nd Line technical support and/or IT application support role Familiarity with the ITIL framework and of IT incident management and investigation The ability to communicate with stakeholders at different levels Excellent verbal and written communication skills There's no place quite like BFS and we're proud of that. It's all down to our colleagues - they make us the business with which every SME wants to partner. If you would like to join us, please click ' Apply ' today to be considered as our Dynamics 365 Application Analyst - we would love to hear from you! We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process. We reserve the right to close applications early. No agencies, please.
Apr 19, 2024
Full time
Dynamics 365 Application Analyst - Remote Bibby Financial Services has an exciting opportunity available for a reliable Dynamics 365 Application Analyst to join our team on a home based contract . You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £40,000 per annum and great benefits. We've supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets. Why us? We're in the business of relationships. Whether working together or supporting our clients, that's what makes us stand out from the crowd. We know our value lies in our brilliant people, It is fast-paced and varied, and we can handle it. We trust each other, take ownership, work flexibly, have fun and deliver for our clients every time. We empower our colleagues to be themselves and grow in the way they want - we believe in them and celebrate their success. As our Dynamics 365 Application Analyst , we will reward you and your hard work with: Private healthcare for you and your family Company pension scheme Wide range of flexible benefits, such as gym membership, technology, or health assessments Access to an online wellbeing centre Range of discounts from many businesses 25 days holiday which increases with service and options to buy or sell more Electric Vehicle/Plug-in Hybrid Vehicle (EV/PHEV) scheme As our Dynamics 365 Application Analyst, you will operate within an Agile delivery environment, with responsibility for both the development of new initiatives and ongoing maintenance and support of existing Power Apps across our Dynamics 365 (Customer Engagement) estate.You will be required to communicate and work with business users in the UK and internationally to resolve identified issues and support the wider team to progress the Digital change program. Your responsibilities as our Dynamics 365 Application Analyst will include: Working with business users and front-line support teams to resolve issues related to D365 and associated systems Undertaking small changes in D365 Customer Engagement and the Power Platform to address issues and deliver value to business users Ensuring all work is recorded in ServiceNow and Azure DevOps, with appropriate documentation and records created/maintained Actively engaging with the wider Digital Community and IT team to ensure the smooth delivery of change Providing a high level of ongoing service through excellent Incident and Problem Management Identifying improvements to address issues, improve resilience and deliver business benefits Being responsible for deploying technical solutions Working with the wider team to verify new features and functionality What we are looking for in our ideal Dynamics 365 Application Analyst: Communicates clearly and engages effectively with a broad range of stakeholders Operates well within the wider IT team and forms effective working relationships with colleagues Willing to learn; building knowledge and understanding of technical applications and BFS's business, products and processe A pro-active approach, prepared to take ownership of issues, but tempered with self-awareness of own limits of knowledge and experience to ensure effective management of risk Organised and diligent in maintaining accurate records Ability to work to a process, but demonstrates initiative in a fluid business environment with changing priorities Can cope with work from multiple sources and manage workload and expectations appropriately Exposure to D365 Customer Engagement configuration and administration Experience working with the Microsoft Dataverse, specifically D365 Sales / Customer Engagement Experience within 1st or 2nd Line technical support and/or IT application support role Familiarity with the ITIL framework and of IT incident management and investigation The ability to communicate with stakeholders at different levels Excellent verbal and written communication skills There's no place quite like BFS and we're proud of that. It's all down to our colleagues - they make us the business with which every SME wants to partner. If you would like to join us, please click ' Apply ' today to be considered as our Dynamics 365 Application Analyst - we would love to hear from you! We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process. We reserve the right to close applications early. No agencies, please.
IT Support Team Lead -London- c£48k I am representing anationally respected charityorganisation, assisting their search for an IT Support Team Lead, in theLondonarea. This is a brilliant opportunityfor an experienced team lead to oversee a skilled team, where this position will centres around the day to day management of the 2nd Line Support Team to ensure efficient solving of incidents and ticket requests, providing comprehensive IT Support to internal and external users. This is a brilliant opportunity to work in a fast-paced, varied and challenging environment that offers a structured career development plan, as the organisation utilise their IT systems to enhance their research and innovation methods. Role & Responsibilities Lead a team of 2nd line support analysts providing 1 to 1's. Main POC for escalated troubleshooting issues up to 3rd line to help diagnose and resolve hardware and software issues for complex problems Assist the team with queries on how to set up and maintain user accounts (AD, AAD & O365). Networking IP Addressing and WLANS. Installation, configuration and maintenance of end user devices (windows, android, iPhone, printers etc) Skills & Qualifications Excellent communication, organisation and customer service skills at all levels within the organisation. Experience leading and managing a team Windows 11, Active Directory, Azure Active Directory, Networking Excellent working knowledge of troubleshooting commands and tools within Windows OS To discuss this unique opportunity in more detail, please send your most up to date CV to I am keen to speak to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics 365 F&O/ AX market, please get in contact with me ASAP.
Apr 19, 2024
Full time
IT Support Team Lead -London- c£48k I am representing anationally respected charityorganisation, assisting their search for an IT Support Team Lead, in theLondonarea. This is a brilliant opportunityfor an experienced team lead to oversee a skilled team, where this position will centres around the day to day management of the 2nd Line Support Team to ensure efficient solving of incidents and ticket requests, providing comprehensive IT Support to internal and external users. This is a brilliant opportunity to work in a fast-paced, varied and challenging environment that offers a structured career development plan, as the organisation utilise their IT systems to enhance their research and innovation methods. Role & Responsibilities Lead a team of 2nd line support analysts providing 1 to 1's. Main POC for escalated troubleshooting issues up to 3rd line to help diagnose and resolve hardware and software issues for complex problems Assist the team with queries on how to set up and maintain user accounts (AD, AAD & O365). Networking IP Addressing and WLANS. Installation, configuration and maintenance of end user devices (windows, android, iPhone, printers etc) Skills & Qualifications Excellent communication, organisation and customer service skills at all levels within the organisation. Experience leading and managing a team Windows 11, Active Directory, Azure Active Directory, Networking Excellent working knowledge of troubleshooting commands and tools within Windows OS To discuss this unique opportunity in more detail, please send your most up to date CV to I am keen to speak to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics 365 F&O/ AX market, please get in contact with me ASAP.
IT Help Desk Analyst Location: Milton Keynes or Coventry Head Office Salary: Up to £28,000 (Experience-dependent) + Bonus & Flexible Benefits Package Hours: 37.5 per week (Monday to Friday) Are you a skilled IT Helpdesk or Service Desk analyst experienced in System Support, 1st/2nd line support, and Active Directory? We're seeking an IT Helpdesk Analyst to join our inhouse team, offering a prime opportunity for professional growth within a dynamic & growing business. As a vital team member, you'll handle 1st & 2nd Line support, engaging with new technologies for internal users. IT Help Desk Analyst Responsibilities: Provide comprehensive support for multiple IT systems, meeting agreed SLAs Take ownership of technical support issues from identification to resolution. Proactively address issues detected by Network and Security Monitoring Troubleshoot, diagnose, and resolve user challenges Conduct networking troubleshooting and administration Collaborate with the wider IT team to resolve incidents and issues Manage incidents and contribute to knowledge base articles Occasionally provide onsite Technical Support at other sites Work as part of a team roster within a limited shift and hybrid working system About You: Enthusiastic and collaborative, with a positive, proactive attitude Committed to delivering exceptional customer satisfaction Capable of working independently and as part of a team, with strong analytical skills Articulate with excellent written and verbal English communication skills View challenges as opportunities for learning and growth Possess a solid academic background and a passion for technology Previous experience in Helpdesk support (Telephone/Email/Face-to-Face) Proficient in Active Directory and Office 365 Management Able to thrive under pressure Reside within a 30-minute drive of either our Milton Keynes site or Coventry Head Office Possess a valid UK driving license (Essential) We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. IT Help Desk Analyst Core Skills and Requirements: End-user configuration for Windows 10/11 and Microsoft 365. Basic understanding of Microsoft applications/software. Familiarity with Active Directory and networking principles. Excellent communication skills and proactive attitude. Strong problem-solving abilities. Our Benefits: We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits package can include: - 25 days annual leave (rising to 27 days with service) plus all public/bank holidays Additional Holiday purchasing scheme (run annually) Contributory pension scheme & life insurance Free parking at most of our site locations Annual (company paid) volunteering day Employee assistance program to support & advise with well-being & any issues Extensive range of training/development & potential progression opportunities Employee discount scheme (discounts on several major retail/leisure brands) Simply Health/Dental Cover option or BUPA cover for qualifying roles Enhanced HR policies relating to various employee rights & entitlements Financial support with eye-tests/purchasing glasses (DSE users only) Apply Now: If you're ready to take on this exciting opportunity and grow with us, please submit your CV online whereby you can expect to hear from us swiftly if selected for interview. NO RECRUITMENT AGENCIES
Apr 19, 2024
Full time
IT Help Desk Analyst Location: Milton Keynes or Coventry Head Office Salary: Up to £28,000 (Experience-dependent) + Bonus & Flexible Benefits Package Hours: 37.5 per week (Monday to Friday) Are you a skilled IT Helpdesk or Service Desk analyst experienced in System Support, 1st/2nd line support, and Active Directory? We're seeking an IT Helpdesk Analyst to join our inhouse team, offering a prime opportunity for professional growth within a dynamic & growing business. As a vital team member, you'll handle 1st & 2nd Line support, engaging with new technologies for internal users. IT Help Desk Analyst Responsibilities: Provide comprehensive support for multiple IT systems, meeting agreed SLAs Take ownership of technical support issues from identification to resolution. Proactively address issues detected by Network and Security Monitoring Troubleshoot, diagnose, and resolve user challenges Conduct networking troubleshooting and administration Collaborate with the wider IT team to resolve incidents and issues Manage incidents and contribute to knowledge base articles Occasionally provide onsite Technical Support at other sites Work as part of a team roster within a limited shift and hybrid working system About You: Enthusiastic and collaborative, with a positive, proactive attitude Committed to delivering exceptional customer satisfaction Capable of working independently and as part of a team, with strong analytical skills Articulate with excellent written and verbal English communication skills View challenges as opportunities for learning and growth Possess a solid academic background and a passion for technology Previous experience in Helpdesk support (Telephone/Email/Face-to-Face) Proficient in Active Directory and Office 365 Management Able to thrive under pressure Reside within a 30-minute drive of either our Milton Keynes site or Coventry Head Office Possess a valid UK driving license (Essential) We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. IT Help Desk Analyst Core Skills and Requirements: End-user configuration for Windows 10/11 and Microsoft 365. Basic understanding of Microsoft applications/software. Familiarity with Active Directory and networking principles. Excellent communication skills and proactive attitude. Strong problem-solving abilities. Our Benefits: We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits package can include: - 25 days annual leave (rising to 27 days with service) plus all public/bank holidays Additional Holiday purchasing scheme (run annually) Contributory pension scheme & life insurance Free parking at most of our site locations Annual (company paid) volunteering day Employee assistance program to support & advise with well-being & any issues Extensive range of training/development & potential progression opportunities Employee discount scheme (discounts on several major retail/leisure brands) Simply Health/Dental Cover option or BUPA cover for qualifying roles Enhanced HR policies relating to various employee rights & entitlements Financial support with eye-tests/purchasing glasses (DSE users only) Apply Now: If you're ready to take on this exciting opportunity and grow with us, please submit your CV online whereby you can expect to hear from us swiftly if selected for interview. NO RECRUITMENT AGENCIES
IT Help Desk Analyst Location: Coventry Head Office or Milton Keynes site Salary: Up to £28,000 (Experience-dependent) + Bonus & Flexible Benefits Package Hours: 37.5 per week (Monday to Friday) Are you a skilled IT Helpdesk or Service Desk analyst experienced in System Support, 1st/2nd line support, and Active Directory? We're seeking an IT Helpdesk Analyst to join our inhouse team, offering a prime opportunity for professional growth within a dynamic & growing business. As a vital team member, you'll handle 1st & 2nd Line support, engaging with new technologies for internal users. IT Help Desk Analyst Responsibilities: Provide comprehensive support for multiple IT systems, meeting agreed SLAs Take ownership of technical support issues from identification to resolution. Proactively address issues detected by Network and Security Monitoring Troubleshoot, diagnose, and resolve user challenges Conduct networking troubleshooting and administration Collaborate with the wider IT team to resolve incidents and issues Manage incidents and contribute to knowledge base articles Occasionally provide onsite Technical Support at other sites Work as part of a team roster within a limited shift and hybrid working system About You: Enthusiastic and collaborative, with a positive, proactive attitude Committed to delivering exceptional customer satisfaction Capable of working independently and as part of a team, with strong analytical skills Articulate with excellent written and verbal English communication skills View challenges as opportunities for learning and growth Possess a solid academic background and a passion for technology Previous experience in Helpdesk support (Telephone/Email/Face-to-Face) Proficient in Active Directory and Office 365 Management Able to thrive under pressure Reside within a 30-minute drive of either Coventry Head Office or Milton Keynes site. Possess a valid UK driving license (Essential) We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. IT Help Desk Analyst Core Skills and Requirements: End-user configuration for Windows 10/11 and Microsoft 365. Basic understanding of Microsoft applications/software. Familiarity with Active Directory and networking principles. Excellent communication skills and proactive attitude. Strong problem-solving abilities. Our Benefits: We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits package can include: - 25 days annual leave (rising to 27 days with service) plus all public/bank holidays Additional Holiday purchasing scheme (run annually) Contributory pension scheme & life insurance Free parking at most of our site locations Annual (company paid) volunteering day Employee assistance program to support & advise with well-being & any issues Extensive range of training/development & potential progression opportunities Employee discount scheme (discounts on several major retail/leisure brands) Simply Health/Dental Cover option or BUPA cover for qualifying roles Enhanced HR policies relating to various employee rights & entitlements Financial support with eye-tests/purchasing glasses (DSE users only) Apply Today: If you're ready to take on this exciting opportunity and grow with us, please submit your CV online whereby you can expect to hear from us swiftly if selected for interview. NO RECRUITMENT AGENCIES
Apr 19, 2024
Full time
IT Help Desk Analyst Location: Coventry Head Office or Milton Keynes site Salary: Up to £28,000 (Experience-dependent) + Bonus & Flexible Benefits Package Hours: 37.5 per week (Monday to Friday) Are you a skilled IT Helpdesk or Service Desk analyst experienced in System Support, 1st/2nd line support, and Active Directory? We're seeking an IT Helpdesk Analyst to join our inhouse team, offering a prime opportunity for professional growth within a dynamic & growing business. As a vital team member, you'll handle 1st & 2nd Line support, engaging with new technologies for internal users. IT Help Desk Analyst Responsibilities: Provide comprehensive support for multiple IT systems, meeting agreed SLAs Take ownership of technical support issues from identification to resolution. Proactively address issues detected by Network and Security Monitoring Troubleshoot, diagnose, and resolve user challenges Conduct networking troubleshooting and administration Collaborate with the wider IT team to resolve incidents and issues Manage incidents and contribute to knowledge base articles Occasionally provide onsite Technical Support at other sites Work as part of a team roster within a limited shift and hybrid working system About You: Enthusiastic and collaborative, with a positive, proactive attitude Committed to delivering exceptional customer satisfaction Capable of working independently and as part of a team, with strong analytical skills Articulate with excellent written and verbal English communication skills View challenges as opportunities for learning and growth Possess a solid academic background and a passion for technology Previous experience in Helpdesk support (Telephone/Email/Face-to-Face) Proficient in Active Directory and Office 365 Management Able to thrive under pressure Reside within a 30-minute drive of either Coventry Head Office or Milton Keynes site. Possess a valid UK driving license (Essential) We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. IT Help Desk Analyst Core Skills and Requirements: End-user configuration for Windows 10/11 and Microsoft 365. Basic understanding of Microsoft applications/software. Familiarity with Active Directory and networking principles. Excellent communication skills and proactive attitude. Strong problem-solving abilities. Our Benefits: We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits package can include: - 25 days annual leave (rising to 27 days with service) plus all public/bank holidays Additional Holiday purchasing scheme (run annually) Contributory pension scheme & life insurance Free parking at most of our site locations Annual (company paid) volunteering day Employee assistance program to support & advise with well-being & any issues Extensive range of training/development & potential progression opportunities Employee discount scheme (discounts on several major retail/leisure brands) Simply Health/Dental Cover option or BUPA cover for qualifying roles Enhanced HR policies relating to various employee rights & entitlements Financial support with eye-tests/purchasing glasses (DSE users only) Apply Today: If you're ready to take on this exciting opportunity and grow with us, please submit your CV online whereby you can expect to hear from us swiftly if selected for interview. NO RECRUITMENT AGENCIES
An Application Support Analyst is now sought by a leading global brand to join a dedicated application support function. This role offers a fantastic career opportunity, with training and development available to the successful person. The Application Support Analyst will be given ownership of a number of business applications, taking responsibility for managing application supplier relationships and performance, service introductions and improvement, and 2nd line support application issue resolution. This is all about communication, enthusiasm and relationship management. Application Support Analyst responsibilities 2nd line application support of SAAS business applications Supplier / SLA management Service introduction Issue / incident management Essential skills and attributes of the Application Support Analyst Brillant communication skills An inquisitive mindset Commercial experience of supporting business applications Good basic technical knowledge, able to apply commonsense to 2nd line application issues Stakeholder and client SLA management The successful Application Support Analyst will be offered a starting salary of 40,000 - 45,000 and an exceptional flexible benefits package. This role is hybrid and will require 4 days a week on site based in Milton Keynes.
Apr 19, 2024
Full time
An Application Support Analyst is now sought by a leading global brand to join a dedicated application support function. This role offers a fantastic career opportunity, with training and development available to the successful person. The Application Support Analyst will be given ownership of a number of business applications, taking responsibility for managing application supplier relationships and performance, service introductions and improvement, and 2nd line support application issue resolution. This is all about communication, enthusiasm and relationship management. Application Support Analyst responsibilities 2nd line application support of SAAS business applications Supplier / SLA management Service introduction Issue / incident management Essential skills and attributes of the Application Support Analyst Brillant communication skills An inquisitive mindset Commercial experience of supporting business applications Good basic technical knowledge, able to apply commonsense to 2nd line application issues Stakeholder and client SLA management The successful Application Support Analyst will be offered a starting salary of 40,000 - 45,000 and an exceptional flexible benefits package. This role is hybrid and will require 4 days a week on site based in Milton Keynes.
Air Personnel are delighted to be supporting their aviation client for the role of IT Technical Support Analyst Description/Overall purpose of the Job As IT Technical Support Analyst will be required to undertake first line technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. You will be expected to act as first line support for all helpdesk requests and incidents. Main responsibilities Face to face, telephone and email support Purchase, Configure, install and maintain desktop and laptop PCs Support of Telephone Systems Configuration of telephone handsets Support of audio visual equipment, projectors and Video Conference facilities Manage the resolution of issues, problems, service requests and changes via the Helpdesk tool Audit of computers to ensure all software is authorised and licensed Maintain an inventory/database of IT hardware and software Liaise with third party IT support Companies and vendors Support Other AHUK Offices as required Any other IM or IM Admin related tasks. Working to defined standards and procedures Knowledge and Skills Essential Strong expertise in supporting Windows based PC s and servers Previous experience working in a first line support role. Windows Desktop (Enterprise) MS Office & MS Products Google G-Suite Desirable Windows Server MS Exchange Firewalls (Checkpoint, PALO ALTO) Active Directory Networking Telephony IT Security Virtualisation (Vmware) MDM Platforms Mobile Phone Support (IOS & Android) Education, Qualifications or Training Essential A Qualification in IT (A+ or MCSE) Proven experience in a Technical support environment 1st and 2nd line only Able to obtain SC Clearance Desirable Computer science related degree Working knowledge of other IT operating systems Experience working in a secure environment About you Able to work using own initiative Able to see issues and apply a troubleshooting approach to problem management and resolution Able to communicate both written and verbally to other teams and team members as well as other members of the business at all levels. Additional requirements Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance. Applicants must meet any/all requirements of Export Compliance Regulations. This is an excellent opportunity to join a fantastic client. Please call Michelle or email your CV
Apr 19, 2024
Full time
Air Personnel are delighted to be supporting their aviation client for the role of IT Technical Support Analyst Description/Overall purpose of the Job As IT Technical Support Analyst will be required to undertake first line technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption. You will be expected to act as first line support for all helpdesk requests and incidents. Main responsibilities Face to face, telephone and email support Purchase, Configure, install and maintain desktop and laptop PCs Support of Telephone Systems Configuration of telephone handsets Support of audio visual equipment, projectors and Video Conference facilities Manage the resolution of issues, problems, service requests and changes via the Helpdesk tool Audit of computers to ensure all software is authorised and licensed Maintain an inventory/database of IT hardware and software Liaise with third party IT support Companies and vendors Support Other AHUK Offices as required Any other IM or IM Admin related tasks. Working to defined standards and procedures Knowledge and Skills Essential Strong expertise in supporting Windows based PC s and servers Previous experience working in a first line support role. Windows Desktop (Enterprise) MS Office & MS Products Google G-Suite Desirable Windows Server MS Exchange Firewalls (Checkpoint, PALO ALTO) Active Directory Networking Telephony IT Security Virtualisation (Vmware) MDM Platforms Mobile Phone Support (IOS & Android) Education, Qualifications or Training Essential A Qualification in IT (A+ or MCSE) Proven experience in a Technical support environment 1st and 2nd line only Able to obtain SC Clearance Desirable Computer science related degree Working knowledge of other IT operating systems Experience working in a secure environment About you Able to work using own initiative Able to see issues and apply a troubleshooting approach to problem management and resolution Able to communicate both written and verbally to other teams and team members as well as other members of the business at all levels. Additional requirements Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance. Applicants must meet any/all requirements of Export Compliance Regulations. This is an excellent opportunity to join a fantastic client. Please call Michelle or email your CV
1st/2nd Line Engineer Salary : Up to 30K DOE Location : Exeter My client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Key responsibilities Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues / tickets are resolved or escalated to completion Set up accounts, passwords (new and resets), permissions Monitoring IT systems and infrastructure Helping the team with any internal or external projects Occasional on-site visits Skills: Microsoft Office 365 Antivirus solutions Internet Connectivity Active Directory / Group Policies Cloud support (Azure, AWS) Backup systems (Veeam, backup exec etc) Software and hardware installs Networking Protocols - DNS, DHCP, TCP/IP WAN/LAN If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key words: IT Support Engineer, Service Desk Engineer, Helpdesk Engineer, Help Desk Engineer, 1st Line, First Line, 2nd Line, Second Line, IT Engineer, IT Analyst Locations: Devon, Torquay, Newton Abbot, Exeter, Tiverton, Hayle, Honiton, Plymouth, Taunton, Paignton, Minehead, Plymouth
Apr 19, 2024
Full time
1st/2nd Line Engineer Salary : Up to 30K DOE Location : Exeter My client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment. Key responsibilities Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues / tickets are resolved or escalated to completion Set up accounts, passwords (new and resets), permissions Monitoring IT systems and infrastructure Helping the team with any internal or external projects Occasional on-site visits Skills: Microsoft Office 365 Antivirus solutions Internet Connectivity Active Directory / Group Policies Cloud support (Azure, AWS) Backup systems (Veeam, backup exec etc) Software and hardware installs Networking Protocols - DNS, DHCP, TCP/IP WAN/LAN If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key words: IT Support Engineer, Service Desk Engineer, Helpdesk Engineer, Help Desk Engineer, 1st Line, First Line, 2nd Line, Second Line, IT Engineer, IT Analyst Locations: Devon, Torquay, Newton Abbot, Exeter, Tiverton, Hayle, Honiton, Plymouth, Taunton, Paignton, Minehead, Plymouth
IT 2 nd Line Support Analyst - Leicestershire Up to £27,000 5 days per week onsite - On call Bonus scheme Shift pattern - Monday- Friday - rolling shift pattern 7am-3.30pm, 8am-4:30pm, 9am-5.30pm, 9.30am-6pm (includes Bank Holidays) IT 2 nd Line Support Analyst required for a leading client based in Leicestershire. My client is currently seeking a IT Support Analyst to come on board to provide technical ongoing support for the organisation. You will support and assist tailored business solutions, while assessing user concerns and inquiries, offering implementation or guidance. Delivering technical assistance for Hardware repair and configuration for business-specific devices, Installation, upkeep, and resolution of PC applications. Key skills, Strong Support experience 2 nd Line Support experience Assistance/Support with customised business systems O365 Knowledge Evaluating user concerns and questions, offering implementation or guidance Offering technical assistance for: Repairing and configuring business-specific hardware Installing, maintaining, and troubleshooting PC applications Coordinating third-party hardware repairs and services Analysing trends and recurring issues Creating technical documentation, knowledge articles, and user manuals Supporting internal data and voice networks and infrastructure Providing user training (internal and external) Supporting project tasks Conducting installations at depot and customer sites as needed Salary: My client are offering a salary of between £25,000 - £27,000 depending on experience. They are also offering a range of excellent benefits including work-from-home opportunities. Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate review. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy. Please visit our website to see Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy.
Apr 19, 2024
Full time
IT 2 nd Line Support Analyst - Leicestershire Up to £27,000 5 days per week onsite - On call Bonus scheme Shift pattern - Monday- Friday - rolling shift pattern 7am-3.30pm, 8am-4:30pm, 9am-5.30pm, 9.30am-6pm (includes Bank Holidays) IT 2 nd Line Support Analyst required for a leading client based in Leicestershire. My client is currently seeking a IT Support Analyst to come on board to provide technical ongoing support for the organisation. You will support and assist tailored business solutions, while assessing user concerns and inquiries, offering implementation or guidance. Delivering technical assistance for Hardware repair and configuration for business-specific devices, Installation, upkeep, and resolution of PC applications. Key skills, Strong Support experience 2 nd Line Support experience Assistance/Support with customised business systems O365 Knowledge Evaluating user concerns and questions, offering implementation or guidance Offering technical assistance for: Repairing and configuring business-specific hardware Installing, maintaining, and troubleshooting PC applications Coordinating third-party hardware repairs and services Analysing trends and recurring issues Creating technical documentation, knowledge articles, and user manuals Supporting internal data and voice networks and infrastructure Providing user training (internal and external) Supporting project tasks Conducting installations at depot and customer sites as needed Salary: My client are offering a salary of between £25,000 - £27,000 depending on experience. They are also offering a range of excellent benefits including work-from-home opportunities. Interested? Please submit your updated CV to Olivia Yafai at Crimson for immediate review. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy. Please visit our website to see Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy.