3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - 30,000- 35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and tickets Resolve support cases and record all actions that lead to resolution at the time, in the case management system. Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises. Talking to clients and computer users to determine the nature of any problems they encounter. Solving password problems Responding to breakdowns Investigating, diagnosing, and solving computer software and hardware faults Repairing equipment and replacing parts Obtain replacement or specialist components, fixtures, or fittings. Prepare equipment for installation. Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence. Undertake scheduled maintenance upgrades. Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote Desktop All current and recently retired Window Windows Desktop Environments Virtualisation technologies - VMWare / Hyper-V MS Office 365 administration + migration Active Directory, Group Policy, Azure AD MDT SCCM (MS Deployment Toolkit / System Centre Config Manager) MDM (Mobile Device Management) Backup technologies including (Tape / Disk / Cloud) Anti-Virus technologies Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls. Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etc UPS Solutions Wireless Infrastructure Technology 3rd Party vendor Management VOIP Telephony Systems configuration and administration. Asset Management Experience in the following would be beneficial, though not essential: Azure Dynamics Intune Cisco Meraki Draytek Unifi SharePoint 3CX VoIP Company Benefits: Paid for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
Mar 28, 2024
Full time
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - 30,000- 35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and tickets Resolve support cases and record all actions that lead to resolution at the time, in the case management system. Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises. Talking to clients and computer users to determine the nature of any problems they encounter. Solving password problems Responding to breakdowns Investigating, diagnosing, and solving computer software and hardware faults Repairing equipment and replacing parts Obtain replacement or specialist components, fixtures, or fittings. Prepare equipment for installation. Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence. Undertake scheduled maintenance upgrades. Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote Desktop All current and recently retired Window Windows Desktop Environments Virtualisation technologies - VMWare / Hyper-V MS Office 365 administration + migration Active Directory, Group Policy, Azure AD MDT SCCM (MS Deployment Toolkit / System Centre Config Manager) MDM (Mobile Device Management) Backup technologies including (Tape / Disk / Cloud) Anti-Virus technologies Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls. Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etc UPS Solutions Wireless Infrastructure Technology 3rd Party vendor Management VOIP Telephony Systems configuration and administration. Asset Management Experience in the following would be beneficial, though not essential: Azure Dynamics Intune Cisco Meraki Draytek Unifi SharePoint 3CX VoIP Company Benefits: Paid for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - £30,000-£35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and ticketsResolve support cases and record all actions that lead to resolution at the time, in the case management system.Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises.Talking to clients and computer users to determine the nature of any problems they encounter.Solving password problemsResponding to breakdownsInvestigating, diagnosing, and solving computer software and hardware faultsRepairing equipment and replacing partsObtain replacement or specialist components, fixtures, or fittings.Prepare equipment for installation.Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence.Undertake scheduled maintenance upgrades.Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote DesktopAll current and recently retired Window Windows Desktop EnvironmentsVirtualisation technologies - VMWare / Hyper-VMS Office 365 administration + migrationActive Directory, Group Policy, Azure ADMDT SCCM (MS Deployment Toolkit / System Centre Config Manager)MDM (Mobile Device Management)Backup technologies including (Tape / Disk / Cloud)Anti-Virus technologiesNetworking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls.Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etcUPS SolutionsWireless Infrastructure Technology3rd Party vendor ManagementVOIP Telephony Systems configuration and administration.Asset Management Experience in the following would be beneficial, though not essential: AzureDynamicsIntuneCisco MerakiDraytekUnifiSharePoint3CX VoIP Company Benefits: Paid for Training Plans and QualificationsCompany Sick PaySocial EventsGenerous Holiday AllowanceFantastic Pension PlanIf you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
Mar 27, 2024
Full time
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - £30,000-£35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and ticketsResolve support cases and record all actions that lead to resolution at the time, in the case management system.Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises.Talking to clients and computer users to determine the nature of any problems they encounter.Solving password problemsResponding to breakdownsInvestigating, diagnosing, and solving computer software and hardware faultsRepairing equipment and replacing partsObtain replacement or specialist components, fixtures, or fittings.Prepare equipment for installation.Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence.Undertake scheduled maintenance upgrades.Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote DesktopAll current and recently retired Window Windows Desktop EnvironmentsVirtualisation technologies - VMWare / Hyper-VMS Office 365 administration + migrationActive Directory, Group Policy, Azure ADMDT SCCM (MS Deployment Toolkit / System Centre Config Manager)MDM (Mobile Device Management)Backup technologies including (Tape / Disk / Cloud)Anti-Virus technologiesNetworking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls.Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etcUPS SolutionsWireless Infrastructure Technology3rd Party vendor ManagementVOIP Telephony Systems configuration and administration.Asset Management Experience in the following would be beneficial, though not essential: AzureDynamicsIntuneCisco MerakiDraytekUnifiSharePoint3CX VoIP Company Benefits: Paid for Training Plans and QualificationsCompany Sick PaySocial EventsGenerous Holiday AllowanceFantastic Pension PlanIf you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
Hays Specialist Recruitment Limited
Sevenoaks, Kent
Role Overview: As an IT Project Manager, you will play a crucial role in driving technology initiatives within our organisation. You will collaborate with cross-functional teams, manage project lifecycles, and ensure successful delivery of IT projects. Your expertise will contribute to enhancing the organisations services and improving the lives of their residents. Responsibilities: Project Management: Lead and oversee IT projects from initiation to completion, ensuring adherence to timelines, budgets, and quality standards. Stakeholder Engagement: Collaborate with internal teams, external vendors, and stakeholders to define project scope, objectives, and deliverables. Risk Management: Identify and mitigate risks, proactively addressing any challenges that may arise during project execution. Change Management: Facilitate smooth transitions by managing change processes and ensuring effective communication. Technology Solutions: Work closely with our IT team to implement innovative solutions that enhance efficiency and user experience. Reporting and Documentation: Maintain accurate project documentation, status reports, and performance metrics. Qualifications: Experience: Proven track record as an IT Project Manager, ideally within the housing sector. Certifications: PMP, PRINCE2, or similar certifications are advantageous. Communication Skills: Excellent verbal and written communication skills. Problem-Solving: Ability to analyse complex issues and propose effective solutions. Collaboration: Strong team player with the ability to build positive relationships. Requirements: Proficiency in project management tools and methodologies. Familiarity with housing association operations such as Civica Cx. Knowledge of Microsoft technologies, including Microsoft 365 (SharePoint, Teams, Power Automate/Apps). What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 27, 2024
Full time
Role Overview: As an IT Project Manager, you will play a crucial role in driving technology initiatives within our organisation. You will collaborate with cross-functional teams, manage project lifecycles, and ensure successful delivery of IT projects. Your expertise will contribute to enhancing the organisations services and improving the lives of their residents. Responsibilities: Project Management: Lead and oversee IT projects from initiation to completion, ensuring adherence to timelines, budgets, and quality standards. Stakeholder Engagement: Collaborate with internal teams, external vendors, and stakeholders to define project scope, objectives, and deliverables. Risk Management: Identify and mitigate risks, proactively addressing any challenges that may arise during project execution. Change Management: Facilitate smooth transitions by managing change processes and ensuring effective communication. Technology Solutions: Work closely with our IT team to implement innovative solutions that enhance efficiency and user experience. Reporting and Documentation: Maintain accurate project documentation, status reports, and performance metrics. Qualifications: Experience: Proven track record as an IT Project Manager, ideally within the housing sector. Certifications: PMP, PRINCE2, or similar certifications are advantageous. Communication Skills: Excellent verbal and written communication skills. Problem-Solving: Ability to analyse complex issues and propose effective solutions. Collaboration: Strong team player with the ability to build positive relationships. Requirements: Proficiency in project management tools and methodologies. Familiarity with housing association operations such as Civica Cx. Knowledge of Microsoft technologies, including Microsoft 365 (SharePoint, Teams, Power Automate/Apps). What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk