Job title: Technical Support Engineer Location: Leeds, UK (Headquarters) Salary: Up to 30k, negotiable on experience Experience: Required: 2 years in a similar role About the Company: Our client is an award-winning Energy Analytics and Industrial IoT provider based in Leeds. Renowned for our innovative technology showcased in our subscription cloud platform, we're dedicated to enhancing efficiency, maximizing yield, and reducing waste. The Opportunity: We are seeking a Technical Support Technician passionate about technology and sustainability to bolster our diverse range of IoT and energy solutions. This role plays a crucial part in supporting the deployment and ongoing maintenance of our technology across our client base. Joining us during a period of substantial growth offers a unique opportunity to contribute to impactful projects that promote environmental sustainability. Key Responsibilities: Provide technical support for IoT solutions, focusing on energy applications across retail, life sciences, smart buildings, and manufacturing sectors. Resolve customer issues related to energy management systems, solar PV monitoring, and other IoT applications, ensuring high levels of customer satisfaction. Collaborate with internal teams to troubleshoot and diagnose problems, delivering timely and effective solutions. Develop and maintain comprehensive documentation, including troubleshooting guides and FAQ resources. Engage with customers through various channels to guide them in resolving technical issues, utilizing remote support tools as necessary. Other responsibilities: Contribute to the knowledge base of the team. Serve as a primary support contact for customers and suppliers. Communicate with different stakeholders on a day-to-day basis. Ensure accuracy and completeness of assigned work content. Escalate issues to the leadership team when necessary. Plan and manage time and work to contribute to overall SLA compliance. How you will succeed: Regular one-to-one progress reviews with your line manager. Consistent production of high-quality documents and files. Collaboration with team members to deliver solutions collectively. Sharing knowledge with team members to support customers and deployments. Receiving positive feedback from customers on service delivery. Requirements: Demonstrated experience in technical support or similar customer-facing roles. Strong understanding of computer systems, IoT devices, and technical products. Proficiency in Linux/Windows environments and remote desktop software. Excellent problem-solving skills and clear technical communication. Degree in Information Technology, Computer Science, or relevant field, or equivalent experience. Additional certifications are advantageous. Preferred experience in IoT technologies, energy management systems, and related areas. Exposure to platforms like AWS, Azure, and GCE, as well as communication protocols such as MQTT, BACnet, and Modbus, is advantageous. Basic programming skills (e.g., Bash, PowerShell) are advantageous. Strong interpersonal skills and ability to work independently and in teams. As a member of the team, you will receive: Flexible working hours with remote work options. Opportunities for professional development, including attendance at technology and sustainability conferences. A supportive team environment where you can take ownership of your work and contribute to company growth. Quarterly social activities and team building exercises. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Job title: Technical Support Engineer Location: Leeds, UK (Headquarters) Salary: Up to 30k, negotiable on experience Experience: Required: 2 years in a similar role About the Company: Our client is an award-winning Energy Analytics and Industrial IoT provider based in Leeds. Renowned for our innovative technology showcased in our subscription cloud platform, we're dedicated to enhancing efficiency, maximizing yield, and reducing waste. The Opportunity: We are seeking a Technical Support Technician passionate about technology and sustainability to bolster our diverse range of IoT and energy solutions. This role plays a crucial part in supporting the deployment and ongoing maintenance of our technology across our client base. Joining us during a period of substantial growth offers a unique opportunity to contribute to impactful projects that promote environmental sustainability. Key Responsibilities: Provide technical support for IoT solutions, focusing on energy applications across retail, life sciences, smart buildings, and manufacturing sectors. Resolve customer issues related to energy management systems, solar PV monitoring, and other IoT applications, ensuring high levels of customer satisfaction. Collaborate with internal teams to troubleshoot and diagnose problems, delivering timely and effective solutions. Develop and maintain comprehensive documentation, including troubleshooting guides and FAQ resources. Engage with customers through various channels to guide them in resolving technical issues, utilizing remote support tools as necessary. Other responsibilities: Contribute to the knowledge base of the team. Serve as a primary support contact for customers and suppliers. Communicate with different stakeholders on a day-to-day basis. Ensure accuracy and completeness of assigned work content. Escalate issues to the leadership team when necessary. Plan and manage time and work to contribute to overall SLA compliance. How you will succeed: Regular one-to-one progress reviews with your line manager. Consistent production of high-quality documents and files. Collaboration with team members to deliver solutions collectively. Sharing knowledge with team members to support customers and deployments. Receiving positive feedback from customers on service delivery. Requirements: Demonstrated experience in technical support or similar customer-facing roles. Strong understanding of computer systems, IoT devices, and technical products. Proficiency in Linux/Windows environments and remote desktop software. Excellent problem-solving skills and clear technical communication. Degree in Information Technology, Computer Science, or relevant field, or equivalent experience. Additional certifications are advantageous. Preferred experience in IoT technologies, energy management systems, and related areas. Exposure to platforms like AWS, Azure, and GCE, as well as communication protocols such as MQTT, BACnet, and Modbus, is advantageous. Basic programming skills (e.g., Bash, PowerShell) are advantageous. Strong interpersonal skills and ability to work independently and in teams. As a member of the team, you will receive: Flexible working hours with remote work options. Opportunities for professional development, including attendance at technology and sustainability conferences. A supportive team environment where you can take ownership of your work and contribute to company growth. Quarterly social activities and team building exercises. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Project Originator/ Developer - Solar & BESS Full remote role Petroplan is delighted to work alongside an international utility-scale developer in the renewable energy industries (solar, BESS, wind and green hydrogen) based in the UK. To proactively develop our client business in the UK focusing on growing a large-scale development pipeline. This new role will focus on originating opportunities for large scale PV development in the UK as well as potential storage projects. The role will be to grow the company's development pipeline and support the financial closing process. This position is based in the England and requires regular travel. You will need the ability to lead and manage multi-disciplinary project teams along with communicate with regulators, local communities, consultants and landowners. The role will involve site selection activities, development and implementation of EIA scoping strategies, project management of EIA studies, defining and managing surveys works and appropriate mitigation, obtaining consents, statutory stakeholder engagement, community engagement, project financial approvals and budgetary control. Your networking and land and land owner knowledge in England and ability to create land origination opportunities and complete all the land agreements associated with large scale renewable developments is essential. The successful candidate will also have a strong track record in project development, great interpersonal skills and budget management. Responsibilities: Identifying and securing land for large scale ground mount solar and BESS projects Research grid status and availability and liaise with DNOs To manage projects from concept through the development phases ensuring that all consents are secured for deliverable project with competitive LCOE's. Identify, deploy and manage appropriate human resource from appointed consultants on a project basis Lead and recommend appropriate development strategies to the Head of Development Lead and provide input to all commercial agreements and contracts including leading solicitors and land agents to conclude option and lease agreements. Prepare and present project investment papers Agreement, management and forecasting of necessary budgets including ensuring budgets are delivered to the Senior Developer, Head of Development, CEO and Finance Director which provide accurate and timely information to support their understanding of strategic risks, issues, opportunities, impacts and progress Manage and actively identify all critical risks, issues and impacts of the project specifically the adequate application of and adherence to both statutory and corporate health, safety and environmental requirements Negotiate and lead interfaces with all key stakeholders Provide point of contact for landowners and communities requiring information about the project Responsible for ensuring best practice project management Responsible for all aspects of project management with consultants/contractors Advise the Senior Developer, Head of Development, CEO and members of the Board on the impact of technical/specialist risks and issues and the viability of solutions recommended Balance technical detail with commercial needs and provide recommendations, taking into account all relevant risks Ensure that all recommendations are documented and sufficient due diligence exists to support decisions (whether internal or external diligence) Present decisions and recommendations to the Head of Development, CEO and Board in a structured and robust manner Requirements: Degree or equivalent experience in Environmental Management, Planning, Environmental Engineering, Environmental Science, Land Management/Surveying or relevant qualification in obtaining development consents along with relevant professional qualification 5 Years' experience in early-stage Solar origination and development in the UK Proven Project Development experience in renewable energy developments (preferably development of solar at utility scale) Experience and understanding of 1) planning system and consenting regimes across the UK and ROI and 2) Land agreements for renewable energy developments Highly developed negotiation skills Health & Safety awareness Tenacity, persistence and determination to succeed Excellent interpersonal skills Excellent report writing and presentation skills Ability to work under pressure and to deadlines About Petroplan Petroplan is the trusted, specialist global Talent Solutions partner of choice for employers and professionals in the Energy sector. Since 1976, Petroplan has been here to help people like you make the most of the opportunities available and find the best fit for you as an individual. Over 10,000 placements in more than 55 countries for over 550 clients across 65 disciplines. In an industry where skilled and experienced professionals are increasingly sought after resource, we appreciate the true value of what you have to offer. What's more, we understand that different things are important to different people in today's world of work - it's about making exactly the right connections for you as an individual. Our reputation for contractor and candidate care, understanding what makes you tick, and finding you the best match is second-to-none. We understand the industry inside-out and seek to understand YOU and your motivations in the same way. We take the time to evaluate your individual strengths, understand the most important things to you, and establish exactly what you're looking for from your next role.
Apr 15, 2024
Full time
Project Originator/ Developer - Solar & BESS Full remote role Petroplan is delighted to work alongside an international utility-scale developer in the renewable energy industries (solar, BESS, wind and green hydrogen) based in the UK. To proactively develop our client business in the UK focusing on growing a large-scale development pipeline. This new role will focus on originating opportunities for large scale PV development in the UK as well as potential storage projects. The role will be to grow the company's development pipeline and support the financial closing process. This position is based in the England and requires regular travel. You will need the ability to lead and manage multi-disciplinary project teams along with communicate with regulators, local communities, consultants and landowners. The role will involve site selection activities, development and implementation of EIA scoping strategies, project management of EIA studies, defining and managing surveys works and appropriate mitigation, obtaining consents, statutory stakeholder engagement, community engagement, project financial approvals and budgetary control. Your networking and land and land owner knowledge in England and ability to create land origination opportunities and complete all the land agreements associated with large scale renewable developments is essential. The successful candidate will also have a strong track record in project development, great interpersonal skills and budget management. Responsibilities: Identifying and securing land for large scale ground mount solar and BESS projects Research grid status and availability and liaise with DNOs To manage projects from concept through the development phases ensuring that all consents are secured for deliverable project with competitive LCOE's. Identify, deploy and manage appropriate human resource from appointed consultants on a project basis Lead and recommend appropriate development strategies to the Head of Development Lead and provide input to all commercial agreements and contracts including leading solicitors and land agents to conclude option and lease agreements. Prepare and present project investment papers Agreement, management and forecasting of necessary budgets including ensuring budgets are delivered to the Senior Developer, Head of Development, CEO and Finance Director which provide accurate and timely information to support their understanding of strategic risks, issues, opportunities, impacts and progress Manage and actively identify all critical risks, issues and impacts of the project specifically the adequate application of and adherence to both statutory and corporate health, safety and environmental requirements Negotiate and lead interfaces with all key stakeholders Provide point of contact for landowners and communities requiring information about the project Responsible for ensuring best practice project management Responsible for all aspects of project management with consultants/contractors Advise the Senior Developer, Head of Development, CEO and members of the Board on the impact of technical/specialist risks and issues and the viability of solutions recommended Balance technical detail with commercial needs and provide recommendations, taking into account all relevant risks Ensure that all recommendations are documented and sufficient due diligence exists to support decisions (whether internal or external diligence) Present decisions and recommendations to the Head of Development, CEO and Board in a structured and robust manner Requirements: Degree or equivalent experience in Environmental Management, Planning, Environmental Engineering, Environmental Science, Land Management/Surveying or relevant qualification in obtaining development consents along with relevant professional qualification 5 Years' experience in early-stage Solar origination and development in the UK Proven Project Development experience in renewable energy developments (preferably development of solar at utility scale) Experience and understanding of 1) planning system and consenting regimes across the UK and ROI and 2) Land agreements for renewable energy developments Highly developed negotiation skills Health & Safety awareness Tenacity, persistence and determination to succeed Excellent interpersonal skills Excellent report writing and presentation skills Ability to work under pressure and to deadlines About Petroplan Petroplan is the trusted, specialist global Talent Solutions partner of choice for employers and professionals in the Energy sector. Since 1976, Petroplan has been here to help people like you make the most of the opportunities available and find the best fit for you as an individual. Over 10,000 placements in more than 55 countries for over 550 clients across 65 disciplines. In an industry where skilled and experienced professionals are increasingly sought after resource, we appreciate the true value of what you have to offer. What's more, we understand that different things are important to different people in today's world of work - it's about making exactly the right connections for you as an individual. Our reputation for contractor and candidate care, understanding what makes you tick, and finding you the best match is second-to-none. We understand the industry inside-out and seek to understand YOU and your motivations in the same way. We take the time to evaluate your individual strengths, understand the most important things to you, and establish exactly what you're looking for from your next role.
Bracknell, Berkshire
People First Personnel
SUMMARY OBJECTIVE: The Systems Engineer provides the business knowledge and technical skills to implement technical strategies, evaluate products and provide a superior level of technical support which benefits the company. A key responsibility of the Systems Engineer is to work on highly technical projects, inclusive of maintaining the security and disaster recovery of the overall IT network. The Systems Engineer is highly skilled in supporting a Microsoft Windows Desktop & Server environment, Microsoft Exchange, Active Directory, Group Policy and VMWare. The Systems Engineer performs a wide variety of installation, configuration, upgrades of servers & workstations. Capable with hardware and software in a LAN, WAN and stand-alone environment. The System Engineer provides investigation, diagnostic testing and repair/resolution of system, hardware, software and infrastructure. PRIMARY DUTIES AND RESPONSIBILITIES: • Desktop, Server & Virtual Server Management (Local virtual server environment & private cloud) - Complete configuration, installation and support of equipment in a Microsoft Windows Environment. • Coordinates and/or performs additions and changes to network hardware and operating systems and attached devices; includes investigation, analysis, recommendation, configuration, installation and testing of new network hardware, software and telephony. • Supporting our bespoke software applications including regular maintenance. • Proactively ensure the highest levels of systems and infrastructure availability. • Maintain security, anti-virus, backup, redundancy strategies & network infrastructure standards. • Managing assigned projects to deliver services in accordance with established objectives. • Proactive technical support of helpdesk enquiries from staff & site personnel. • Paid overtime work when required to ensure systems are patched and/or upgraded. • Providing technical consultation, training, support and mentoring to junior IT staff. • System Management: Exchange Server Management Disaster Recovery Planning Network management and maintenance Server Room Facilities Management Windows & All Software licensing Hardware & Software purchasing Telephone System, Mitel Phones & Micolab Messaging Client Internet & VPN Connectivity (Fibre/ADSL/Annex M) REQUIRED SKILLS: • 5 years experience in a commercial Information Technology environment. • MSCE, CCNA qualification would be an advantage. • Experience in working as part of a team and working towards tight deadlines. • Ability to work on own initiative and prioritise workload accordingly. Highly organised, thorough and diligent with an acute attention to detail. • Excellent communications skills with the IT Team as well as internal customers. • Maintaining composure during challenging technical problems. • Required technology skills: Microsoft Windows Desktop and Windows Server Microsoft Exchange VMWare Networking - TCP/IP, IPV4, VLANs, routing, IPSEC VPN, switching, Wi-Fi Active Directory, Group Policy Excellent knowledge and understanding of firewalls (either Cisco or Fortinet preferred) DHCP, DNS • Desirable technology skills: Mimecast Mitel telephone systems and MiCloud Veritas Enterprise Vault Sophos UTM Quest Rapid Recovery Trend Anti-Virus Solarwinds, Lansweeper & Teamviewer Experience supporting Linux operating systems
Feb 15, 2019
Bracknell, Berkshire
People First Personnel
SUMMARY OBJECTIVE: The Systems Engineer provides the business knowledge and technical skills to implement technical strategies, evaluate products and provide a superior level of technical support which benefits the company. A key responsibility of the Systems Engineer is to work on highly technical projects, inclusive of maintaining the security and disaster recovery of the overall IT network. The Systems Engineer is highly skilled in supporting a Microsoft Windows Desktop & Server environment, Microsoft Exchange, Active Directory, Group Policy and VMWare. The Systems Engineer performs a wide variety of installation, configuration, upgrades of servers & workstations. Capable with hardware and software in a LAN, WAN and stand-alone environment. The System Engineer provides investigation, diagnostic testing and repair/resolution of system, hardware, software and infrastructure. PRIMARY DUTIES AND RESPONSIBILITIES: • Desktop, Server & Virtual Server Management (Local virtual server environment & private cloud) - Complete configuration, installation and support of equipment in a Microsoft Windows Environment. • Coordinates and/or performs additions and changes to network hardware and operating systems and attached devices; includes investigation, analysis, recommendation, configuration, installation and testing of new network hardware, software and telephony. • Supporting our bespoke software applications including regular maintenance. • Proactively ensure the highest levels of systems and infrastructure availability. • Maintain security, anti-virus, backup, redundancy strategies & network infrastructure standards. • Managing assigned projects to deliver services in accordance with established objectives. • Proactive technical support of helpdesk enquiries from staff & site personnel. • Paid overtime work when required to ensure systems are patched and/or upgraded. • Providing technical consultation, training, support and mentoring to junior IT staff. • System Management: Exchange Server Management Disaster Recovery Planning Network management and maintenance Server Room Facilities Management Windows & All Software licensing Hardware & Software purchasing Telephone System, Mitel Phones & Micolab Messaging Client Internet & VPN Connectivity (Fibre/ADSL/Annex M) REQUIRED SKILLS: • 5 years experience in a commercial Information Technology environment. • MSCE, CCNA qualification would be an advantage. • Experience in working as part of a team and working towards tight deadlines. • Ability to work on own initiative and prioritise workload accordingly. Highly organised, thorough and diligent with an acute attention to detail. • Excellent communications skills with the IT Team as well as internal customers. • Maintaining composure during challenging technical problems. • Required technology skills: Microsoft Windows Desktop and Windows Server Microsoft Exchange VMWare Networking - TCP/IP, IPV4, VLANs, routing, IPSEC VPN, switching, Wi-Fi Active Directory, Group Policy Excellent knowledge and understanding of firewalls (either Cisco or Fortinet preferred) DHCP, DNS • Desirable technology skills: Mimecast Mitel telephone systems and MiCloud Veritas Enterprise Vault Sophos UTM Quest Rapid Recovery Trend Anti-Virus Solarwinds, Lansweeper & Teamviewer Experience supporting Linux operating systems
A Network Engineer position has become available to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services.
Purpose of Job:
• Design, implementation and early life support of customer solutions.
• Development of data centre and core network infrastructure according to business needs and technology factors.
•4th line incident support, problem investigation and remediation.
Responsibilities:
Design and implementation of customer network solutions using a variety of technologies. Includes:
Gathering and interpreting customer requirements.
Producing technical recommendations that meet customer needs.
Engineering network infrastructure to supply local and wide area connectivity that supports our managed service delivery.
Implementing new technology into existing environments or as part of new solutions.
Providing early life support for new customer systems and facilitating training and handover to the Service Desk.
Development of new and existing technologies to meet current and future business and customer needs.
Taking ownership of escalations from the Service Desk to provide 4th line support for incidents and changes.
Problem management investigation and application of permanent fixes to reduce incidents and prevent recurrences of known issues.
Particular Focus on design, deployment and life cycle support for cloud and on premises IP Telephony deployments
Skills and Knowledge base:
Network engineers must cover a wide range of skills and must be willing to maintain and develop knowledge regularly. Proven ability in the following areas within a data centre environment is
essential.
Solid understanding and troubleshooting of IPv4 including:
Routing (Static and OSPF)
Switching (VLANs and LAGs)
Firewalls including SonicWALL; Cisco ASA and pfSense
DNS, DHCP, NAT and VPNs
Cisco IOS / NX-OS, Comware, Brocade, Procurve, VYOS and Ubiquiti
WAN technologies such as MPLS, VPLS and PWAN.
IP telephony or Unified Communications preferably ShoreTel.
Network monitoring tools such as Nagios, Observium, Solar Winds or other SNMP inspection methods.
Proficiency in the following areas may be useful to the role.
Practical understanding of Windows Server, Unix or Linux operating systems
Wireless technologies such as Aruba, SonicPoint and Cisco.
IPv6 and BGP.
Hypervisor technologies such as VMware or Hyper-V
Enterprise hardware for servers and storage including SAN.
Personal Attributes:
Candidates should demonstrate competency for the following.
Effective planning of mixed workloads with ability to monitor objectives and escalate as necessary.
Independent problem solving and the ability to work around blockages.
Self-sufficient workload management including prioritising and executing tasks.
Achieving positive outcomes through communication.
Collaborative team working and participation in meetings.
Maintaining a professional attitude with consideration for company reputation at all times.
Communication Skills:
A Network Engineer must demonstrate competency at communicating with a variety of audiences in both written and verbal forms.
Regular interaction with customers should be expected therefore the ability to manage and develop relationships positively is required.
Engineers are responsible for achieving positive results by driving cooperation with colleagues.
Representation of technical teams at customer meetings should be professional and enhance company reputation.
Competency at translating technical language for different audiences should be demonstrated.
If you have the key skills and experience then send in your CV today
Sep 09, 2016
A Network Engineer position has become available to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services.
Purpose of Job:
• Design, implementation and early life support of customer solutions.
• Development of data centre and core network infrastructure according to business needs and technology factors.
•4th line incident support, problem investigation and remediation.
Responsibilities:
Design and implementation of customer network solutions using a variety of technologies. Includes:
Gathering and interpreting customer requirements.
Producing technical recommendations that meet customer needs.
Engineering network infrastructure to supply local and wide area connectivity that supports our managed service delivery.
Implementing new technology into existing environments or as part of new solutions.
Providing early life support for new customer systems and facilitating training and handover to the Service Desk.
Development of new and existing technologies to meet current and future business and customer needs.
Taking ownership of escalations from the Service Desk to provide 4th line support for incidents and changes.
Problem management investigation and application of permanent fixes to reduce incidents and prevent recurrences of known issues.
Particular Focus on design, deployment and life cycle support for cloud and on premises IP Telephony deployments
Skills and Knowledge base:
Network engineers must cover a wide range of skills and must be willing to maintain and develop knowledge regularly. Proven ability in the following areas within a data centre environment is
essential.
Solid understanding and troubleshooting of IPv4 including:
Routing (Static and OSPF)
Switching (VLANs and LAGs)
Firewalls including SonicWALL; Cisco ASA and pfSense
DNS, DHCP, NAT and VPNs
Cisco IOS / NX-OS, Comware, Brocade, Procurve, VYOS and Ubiquiti
WAN technologies such as MPLS, VPLS and PWAN.
IP telephony or Unified Communications preferably ShoreTel.
Network monitoring tools such as Nagios, Observium, Solar Winds or other SNMP inspection methods.
Proficiency in the following areas may be useful to the role.
Practical understanding of Windows Server, Unix or Linux operating systems
Wireless technologies such as Aruba, SonicPoint and Cisco.
IPv6 and BGP.
Hypervisor technologies such as VMware or Hyper-V
Enterprise hardware for servers and storage including SAN.
Personal Attributes:
Candidates should demonstrate competency for the following.
Effective planning of mixed workloads with ability to monitor objectives and escalate as necessary.
Independent problem solving and the ability to work around blockages.
Self-sufficient workload management including prioritising and executing tasks.
Achieving positive outcomes through communication.
Collaborative team working and participation in meetings.
Maintaining a professional attitude with consideration for company reputation at all times.
Communication Skills:
A Network Engineer must demonstrate competency at communicating with a variety of audiences in both written and verbal forms.
Regular interaction with customers should be expected therefore the ability to manage and develop relationships positively is required.
Engineers are responsible for achieving positive results by driving cooperation with colleagues.
Representation of technical teams at customer meetings should be professional and enhance company reputation.
Competency at translating technical language for different audiences should be demonstrated.
If you have the key skills and experience then send in your CV today
A Network Engineer position has become available to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services.
Purpose of Job:
• Design, implementation and early life support of customer solutions.
• Development of data centre and core network infrastructure according to business needs and technology factors.
•4th line incident support, problem investigation and remediation.
Responsibilities:
Design and implementation of customer network solutions using a variety of technologies. Includes:
Gathering and interpreting customer requirements.
Producing technical recommendations that meet customer needs.
Engineering network infrastructure to supply local and wide area connectivity that supports our managed service delivery.
Implementing new technology into existing environments or as part of new solutions.
Providing early life support for new customer systems and facilitating training and handover to the Service Desk.
Development of new and existing technologies to meet current and future business and customer needs.
Taking ownership of escalations from the Service Desk to provide 4th line support for incidents and changes.
Problem management investigation and application of permanent fixes to reduce incidents and prevent recurrences of known issues.
Particular Focus on design, deployment and life cycle support for cloud and on premises IP Telephony deployments
Skills and Knowledge base:
Network engineers must cover a wide range of skills and must be willing to maintain and develop knowledge regularly. Proven ability in the following areas within a data centre environment is
essential.
Solid understanding and troubleshooting of IPv4 including:
Routing (Static and OSPF)
Switching (VLANs and LAGs)
Firewalls including SonicWALL; Cisco ASA and pfSense
DNS, DHCP, NAT and VPNs
Cisco IOS / NX-OS, Comware, Brocade, Procurve, VYOS and Ubiquiti
WAN technologies such as MPLS, VPLS and PWAN.
IP telephony or Unified Communications preferably ShoreTel.
Network monitoring tools such as Nagios, Observium, Solar Winds or other SNMP inspection methods.
Proficiency in the following areas may be useful to the role.
Practical understanding of Windows Server, Unix or Linux operating systems
Wireless technologies such as Aruba, SonicPoint and Cisco.
IPv6 and BGP.
Hypervisor technologies such as VMware or Hyper-V
Enterprise hardware for servers and storage including SAN.
Personal Attributes:
Candidates should demonstrate competency for the following.
Effective planning of mixed workloads with ability to monitor objectives and escalate as necessary.
Independent problem solving and the ability to work around blockages.
Self-sufficient workload management including prioritising and executing tasks.
Achieving positive outcomes through communication.
Collaborative team working and participation in meetings.
Maintaining a professional attitude with consideration for company reputation at all times.
Communication Skills:
A Network Engineer must demonstrate competency at communicating with a variety of audiences in both written and verbal forms.
Regular interaction with customers should be expected therefore the ability to manage and develop relationships positively is required.
Engineers are responsible for achieving positive results by driving cooperation with colleagues.
Representation of technical teams at customer meetings should be professional and enhance company reputation.
Competency at translating technical language for different audiences should be demonstrated.
If you have the key skills and experience then send in your CV today
Sep 09, 2016
A Network Engineer position has become available to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services.
Purpose of Job:
• Design, implementation and early life support of customer solutions.
• Development of data centre and core network infrastructure according to business needs and technology factors.
•4th line incident support, problem investigation and remediation.
Responsibilities:
Design and implementation of customer network solutions using a variety of technologies. Includes:
Gathering and interpreting customer requirements.
Producing technical recommendations that meet customer needs.
Engineering network infrastructure to supply local and wide area connectivity that supports our managed service delivery.
Implementing new technology into existing environments or as part of new solutions.
Providing early life support for new customer systems and facilitating training and handover to the Service Desk.
Development of new and existing technologies to meet current and future business and customer needs.
Taking ownership of escalations from the Service Desk to provide 4th line support for incidents and changes.
Problem management investigation and application of permanent fixes to reduce incidents and prevent recurrences of known issues.
Particular Focus on design, deployment and life cycle support for cloud and on premises IP Telephony deployments
Skills and Knowledge base:
Network engineers must cover a wide range of skills and must be willing to maintain and develop knowledge regularly. Proven ability in the following areas within a data centre environment is
essential.
Solid understanding and troubleshooting of IPv4 including:
Routing (Static and OSPF)
Switching (VLANs and LAGs)
Firewalls including SonicWALL; Cisco ASA and pfSense
DNS, DHCP, NAT and VPNs
Cisco IOS / NX-OS, Comware, Brocade, Procurve, VYOS and Ubiquiti
WAN technologies such as MPLS, VPLS and PWAN.
IP telephony or Unified Communications preferably ShoreTel.
Network monitoring tools such as Nagios, Observium, Solar Winds or other SNMP inspection methods.
Proficiency in the following areas may be useful to the role.
Practical understanding of Windows Server, Unix or Linux operating systems
Wireless technologies such as Aruba, SonicPoint and Cisco.
IPv6 and BGP.
Hypervisor technologies such as VMware or Hyper-V
Enterprise hardware for servers and storage including SAN.
Personal Attributes:
Candidates should demonstrate competency for the following.
Effective planning of mixed workloads with ability to monitor objectives and escalate as necessary.
Independent problem solving and the ability to work around blockages.
Self-sufficient workload management including prioritising and executing tasks.
Achieving positive outcomes through communication.
Collaborative team working and participation in meetings.
Maintaining a professional attitude with consideration for company reputation at all times.
Communication Skills:
A Network Engineer must demonstrate competency at communicating with a variety of audiences in both written and verbal forms.
Regular interaction with customers should be expected therefore the ability to manage and develop relationships positively is required.
Engineers are responsible for achieving positive results by driving cooperation with colleagues.
Representation of technical teams at customer meetings should be professional and enhance company reputation.
Competency at translating technical language for different audiences should be demonstrated.
If you have the key skills and experience then send in your CV today
A Network Engineer position has become available to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services.
Purpose of Job:
• Design, implementation and early life support of customer solutions.
• Development of data centre and core network infrastructure according to business needs and technology factors.
•4th line incident support, problem investigation and remediation.
Responsibilities:
Design and implementation of customer network solutions using a variety of technologies. Includes:
Gathering and interpreting customer requirements.
Producing technical recommendations that meet customer needs.
Engineering network infrastructure to supply local and wide area connectivity that supports our managed service delivery.
Implementing new technology into existing environments or as part of new solutions.
Providing early life support for new customer systems and facilitating training and handover to the Service Desk.
Development of new and existing technologies to meet current and future business and customer needs.
Taking ownership of escalations from the Service Desk to provide 4th line support for incidents and changes.
Problem management investigation and application of permanent fixes to reduce incidents and prevent recurrences of known issues.
Particular Focus on design, deployment and life cycle support for cloud and on premises IP Telephony deployments
Skills and Knowledge base:
Network engineers must cover a wide range of skills and must be willing to maintain and develop knowledge regularly. Proven ability in the following areas within a data centre environment is
essential.
Solid understanding and troubleshooting of IPv4 including:
Routing (Static and OSPF)
Switching (VLANs and LAGs)
Firewalls including SonicWALL; Cisco ASA and pfSense
DNS, DHCP, NAT and VPNs
Cisco IOS / NX-OS, Comware, Brocade, Procurve, VYOS and Ubiquiti
WAN technologies such as MPLS, VPLS and PWAN.
IP telephony or Unified Communications preferably ShoreTel.
Network monitoring tools such as Nagios, Observium, Solar Winds or other SNMP inspection methods.
Proficiency in the following areas may be useful to the role.
Practical understanding of Windows Server, Unix or Linux operating systems
Wireless technologies such as Aruba, SonicPoint and Cisco.
IPv6 and BGP.
Hypervisor technologies such as VMware or Hyper-V
Enterprise hardware for servers and storage including SAN.
Personal Attributes:
Candidates should demonstrate competency for the following.
Effective planning of mixed workloads with ability to monitor objectives and escalate as necessary.
Independent problem solving and the ability to work around blockages.
Self-sufficient workload management including prioritising and executing tasks.
Achieving positive outcomes through communication.
Collaborative team working and participation in meetings.
Maintaining a professional attitude with consideration for company reputation at all times.
Communication Skills:
A Network Engineer must demonstrate competency at communicating with a variety of audiences in both written and verbal forms.
Regular interaction with customers should be expected therefore the ability to manage and develop relationships positively is required.
Engineers are responsible for achieving positive results by driving cooperation with colleagues.
Representation of technical teams at customer meetings should be professional and enhance company reputation.
Competency at translating technical language for different audiences should be demonstrated.
If you have the key skills and experience then send in your CV today
Sep 09, 2016
A Network Engineer position has become available to join one of the fastest growing companies in the country that offer tailor-made cloud hosted solutions and managed IT services.
Purpose of Job:
• Design, implementation and early life support of customer solutions.
• Development of data centre and core network infrastructure according to business needs and technology factors.
•4th line incident support, problem investigation and remediation.
Responsibilities:
Design and implementation of customer network solutions using a variety of technologies. Includes:
Gathering and interpreting customer requirements.
Producing technical recommendations that meet customer needs.
Engineering network infrastructure to supply local and wide area connectivity that supports our managed service delivery.
Implementing new technology into existing environments or as part of new solutions.
Providing early life support for new customer systems and facilitating training and handover to the Service Desk.
Development of new and existing technologies to meet current and future business and customer needs.
Taking ownership of escalations from the Service Desk to provide 4th line support for incidents and changes.
Problem management investigation and application of permanent fixes to reduce incidents and prevent recurrences of known issues.
Particular Focus on design, deployment and life cycle support for cloud and on premises IP Telephony deployments
Skills and Knowledge base:
Network engineers must cover a wide range of skills and must be willing to maintain and develop knowledge regularly. Proven ability in the following areas within a data centre environment is
essential.
Solid understanding and troubleshooting of IPv4 including:
Routing (Static and OSPF)
Switching (VLANs and LAGs)
Firewalls including SonicWALL; Cisco ASA and pfSense
DNS, DHCP, NAT and VPNs
Cisco IOS / NX-OS, Comware, Brocade, Procurve, VYOS and Ubiquiti
WAN technologies such as MPLS, VPLS and PWAN.
IP telephony or Unified Communications preferably ShoreTel.
Network monitoring tools such as Nagios, Observium, Solar Winds or other SNMP inspection methods.
Proficiency in the following areas may be useful to the role.
Practical understanding of Windows Server, Unix or Linux operating systems
Wireless technologies such as Aruba, SonicPoint and Cisco.
IPv6 and BGP.
Hypervisor technologies such as VMware or Hyper-V
Enterprise hardware for servers and storage including SAN.
Personal Attributes:
Candidates should demonstrate competency for the following.
Effective planning of mixed workloads with ability to monitor objectives and escalate as necessary.
Independent problem solving and the ability to work around blockages.
Self-sufficient workload management including prioritising and executing tasks.
Achieving positive outcomes through communication.
Collaborative team working and participation in meetings.
Maintaining a professional attitude with consideration for company reputation at all times.
Communication Skills:
A Network Engineer must demonstrate competency at communicating with a variety of audiences in both written and verbal forms.
Regular interaction with customers should be expected therefore the ability to manage and develop relationships positively is required.
Engineers are responsible for achieving positive results by driving cooperation with colleagues.
Representation of technical teams at customer meetings should be professional and enhance company reputation.
Competency at translating technical language for different audiences should be demonstrated.
If you have the key skills and experience then send in your CV today
IT and Network Engineer, Manchester
A Global Leading provider of IT Services is looking to recruit a Networking technologies professional to join a highly skilled and dynamic department based in Machester, undertaking a mixture of infrastructure design, implementation and support for a number of our clients. You must have recent high-level operational support experience together with an in depth knowledge and very good technical understanding of Cisco and preferably HP networking and associated technologies.
Summary:
* Provide hands on technical expertise for multivendor networking technologies.
* Willing and able to learn new technologies quickly.
* Create and maintain technical documentation to support solutions and initiatives including regular contribution to the team knowledge repository.
* Liaison with wider support staff at all other levels, including willingly providing assistance to appropriate 2nd and 1st line support staff as necessary
* Flexible and able to travel to customer sites if mandated, sometimes at short notice
* Contributing to awareness and training events to enable wider support teams to be more aware and responsive to the changing environment.
* Define, develop and implement defined improvement projects for systems and procedures which improve the effectiveness of the departments activities.
* Willingness to flex and adapt into other technology disciplines.
Required Experience:
* Design, Implementation and support skills in Cisco networking technogies (Routing and Switching).
* WAN and VPN technology and exploitation (site-to-site links, remote access solutions,)
* Experience of SNMP Network monitoring systems – eg Solarwinds NPM or equivalent.
* Sound understanding of network protocols (tcp, udp, icmp) and IPv4 routing and subneting.
* Cisco CCENT / CCNA, perhaps studying towards CCNP (or other vendor equivalent) or substantially equivalent industry experience
* 3+ Years Experience in a similar role in an Enterprise Environment
Feb 21, 2016
IT and Network Engineer, Manchester
A Global Leading provider of IT Services is looking to recruit a Networking technologies professional to join a highly skilled and dynamic department based in Machester, undertaking a mixture of infrastructure design, implementation and support for a number of our clients. You must have recent high-level operational support experience together with an in depth knowledge and very good technical understanding of Cisco and preferably HP networking and associated technologies.
Summary:
* Provide hands on technical expertise for multivendor networking technologies.
* Willing and able to learn new technologies quickly.
* Create and maintain technical documentation to support solutions and initiatives including regular contribution to the team knowledge repository.
* Liaison with wider support staff at all other levels, including willingly providing assistance to appropriate 2nd and 1st line support staff as necessary
* Flexible and able to travel to customer sites if mandated, sometimes at short notice
* Contributing to awareness and training events to enable wider support teams to be more aware and responsive to the changing environment.
* Define, develop and implement defined improvement projects for systems and procedures which improve the effectiveness of the departments activities.
* Willingness to flex and adapt into other technology disciplines.
Required Experience:
* Design, Implementation and support skills in Cisco networking technogies (Routing and Switching).
* WAN and VPN technology and exploitation (site-to-site links, remote access solutions,)
* Experience of SNMP Network monitoring systems – eg Solarwinds NPM or equivalent.
* Sound understanding of network protocols (tcp, udp, icmp) and IPv4 routing and subneting.
* Cisco CCENT / CCNA, perhaps studying towards CCNP (or other vendor equivalent) or substantially equivalent industry experience
* 3+ Years Experience in a similar role in an Enterprise Environment