Senior Technical Services Engineer At Zenzero we re looking for an experienced, pro-active, and confident Technical Service Engineer to join our team. The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams. You will be involved in large scale projects, problem management, and development and implementation of long-term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services Manager. A typical day involves: Work on service tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat. Work on project tickets assigned to you. These will come from the PMO team and require focus, planning and research. Collaborate with specialist teams out-with the TFS structure to progress and resolve cases where their expertise is required. Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Our ideal candidate will be a confident, pro-active, self-motivated person, who is experienced working under pressure, in a fast-paced environment. Ideally you will have 8 years experience working for a Managed Services Provider (MSP, or MSSP), or an in-house IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects. Ability to demonstrate strong dispute resolution skills, working in high-pressure environments and ability to identify alternative solutions. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for? Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn t do what we do without them; they are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, and Technology and Ikea products Access to a range of discount and loyalty schemes Discount gym membership
Mar 29, 2024
Full time
Senior Technical Services Engineer At Zenzero we re looking for an experienced, pro-active, and confident Technical Service Engineer to join our team. The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams. You will be involved in large scale projects, problem management, and development and implementation of long-term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services Manager. A typical day involves: Work on service tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat. Work on project tickets assigned to you. These will come from the PMO team and require focus, planning and research. Collaborate with specialist teams out-with the TFS structure to progress and resolve cases where their expertise is required. Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Our ideal candidate will be a confident, pro-active, self-motivated person, who is experienced working under pressure, in a fast-paced environment. Ideally you will have 8 years experience working for a Managed Services Provider (MSP, or MSSP), or an in-house IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA s incident. Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects. Ability to demonstrate strong dispute resolution skills, working in high-pressure environments and ability to identify alternative solutions. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for? Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn t do what we do without them; they are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, and Technology and Ikea products Access to a range of discount and loyalty schemes Discount gym membership
Senior Technical Consultant Brighton, East Sussex Office based Must Drive Salary Negotiable depending on experience Company Electric Vehicle provided. Our client, a leading MSP based in the Southeast, seeks a driven and dynamic professional to join our team as a Senior Technical Consultant. They pride themselves on delivering exciting and impactful technology business-to-business and maintain high-level partner relations with top industry suppliers, including Microsoft, Dell, SonicWall and Cisco Meraki. Benefits: 25 days Holiday increases by one day every year spent with the business, capped at 32. Regular social and team-building events. Access to a library of on-demand IT courses. Access to reduced pricing for personal IT hardware and software purchases. Access to confidential mental health and wellbeing support for you and your family. Social spaces in office Ping Pong, Bar, pool tables, arcade, etc. As our client experiences rapid growth and looks toward future expansion, this position will continue to fulfil current and ongoing exciting projects and give an excellent opportunity for the individual to explore new and emerging technologies. The successful candidate will work closely with Solutions Architects and the Sales team to support the deployment and delivery of specialist IT solutions, contributing the design activity as required. You will be comfortable and confident in recognising emerging demands and raising these to peers for consideration. Senior Technical Consultant s core responsibilities: Responsible for actively driving and managing the pre-sales process with direct and channel partners. Articulate cutting-edge technology and product offerings, effectively communicating to both business and technical audiences. Offer technical support and guidance throughout the pre-sales phase, analyzing customers' technical and business needs, collaborating with technical teams on capabilities, and assisting business sales teams, account managers, and partners in proposal activities. Participate in meetings with potential and existing clients to understand their technical and business requirements, ensuring comprehensive information collection before solution development. Develop and deliver technical presentations internally and externally with confidence. Conduct training sessions on solutions and extend product support to Business Managers and channel partners. Lead onsite project management and provide guidance for larger IT installation projects. Create and maintain technical documentation, encompassing proposals, diagrams, and specifications. Collaborate with the internal sales team to strategize and implement projects aimed at boosting pipeline growth and securing deals. Qualifications and Skills required: Demonstrate the ability to cultivate and sustain robust customer relationships, comprehend their needs, and deliver exceptional experiences. Embrace a customer-centric approach, prioritizing customer experience while maintaining a keen awareness of the commercial aspects of the role. Proficiency in Microsoft Windows Server operating systems (DNS, AD, DHCP, Group Policy, etc.). Comprehensive knowledge of Microsoft 365, encompassing Exchange Online Protection, SharePoint Online, Teams, OneDrive for Business, Microsoft Endpoint Manager (InTune and AutoPilot), and Microsoft Defender for Office 365. Competence in Microsoft Azure configuration, administration, and support. Expertise in configuring, administering, and supporting VMware and Microsoft Hyper-V. Thorough understanding of networking principles, including LAGs, VLANs, VPNs, and routing. Experience in configuring, administering, and supporting Firewall products such as PaloAlto, SonicWALL, Fortinet, and WatchGuard. Familiarity with Backup & Disaster Recovery solutions such as StorageCraft, Veeam, and N-Able, etc. Exhibit proficiency in troubleshooting, communication, and delivering exceptional customer service. Possess excellent written, verbal, and presentation skills, including the ability to communicate complex technical content. Bring MSP experience and hold a relevant IT qualification, such as CompTIA A+ or a Microsoft certification. Showcase experience in a customer-facing role and a solid understanding of the consulting process. Demonstrated strength in 2nd to 3rd line support, covering networking, hardware, and cloud infrastructure. Interested? Apply now and we can discuss this in more detail and provide you with a more detailed job description. Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Mar 28, 2024
Full time
Senior Technical Consultant Brighton, East Sussex Office based Must Drive Salary Negotiable depending on experience Company Electric Vehicle provided. Our client, a leading MSP based in the Southeast, seeks a driven and dynamic professional to join our team as a Senior Technical Consultant. They pride themselves on delivering exciting and impactful technology business-to-business and maintain high-level partner relations with top industry suppliers, including Microsoft, Dell, SonicWall and Cisco Meraki. Benefits: 25 days Holiday increases by one day every year spent with the business, capped at 32. Regular social and team-building events. Access to a library of on-demand IT courses. Access to reduced pricing for personal IT hardware and software purchases. Access to confidential mental health and wellbeing support for you and your family. Social spaces in office Ping Pong, Bar, pool tables, arcade, etc. As our client experiences rapid growth and looks toward future expansion, this position will continue to fulfil current and ongoing exciting projects and give an excellent opportunity for the individual to explore new and emerging technologies. The successful candidate will work closely with Solutions Architects and the Sales team to support the deployment and delivery of specialist IT solutions, contributing the design activity as required. You will be comfortable and confident in recognising emerging demands and raising these to peers for consideration. Senior Technical Consultant s core responsibilities: Responsible for actively driving and managing the pre-sales process with direct and channel partners. Articulate cutting-edge technology and product offerings, effectively communicating to both business and technical audiences. Offer technical support and guidance throughout the pre-sales phase, analyzing customers' technical and business needs, collaborating with technical teams on capabilities, and assisting business sales teams, account managers, and partners in proposal activities. Participate in meetings with potential and existing clients to understand their technical and business requirements, ensuring comprehensive information collection before solution development. Develop and deliver technical presentations internally and externally with confidence. Conduct training sessions on solutions and extend product support to Business Managers and channel partners. Lead onsite project management and provide guidance for larger IT installation projects. Create and maintain technical documentation, encompassing proposals, diagrams, and specifications. Collaborate with the internal sales team to strategize and implement projects aimed at boosting pipeline growth and securing deals. Qualifications and Skills required: Demonstrate the ability to cultivate and sustain robust customer relationships, comprehend their needs, and deliver exceptional experiences. Embrace a customer-centric approach, prioritizing customer experience while maintaining a keen awareness of the commercial aspects of the role. Proficiency in Microsoft Windows Server operating systems (DNS, AD, DHCP, Group Policy, etc.). Comprehensive knowledge of Microsoft 365, encompassing Exchange Online Protection, SharePoint Online, Teams, OneDrive for Business, Microsoft Endpoint Manager (InTune and AutoPilot), and Microsoft Defender for Office 365. Competence in Microsoft Azure configuration, administration, and support. Expertise in configuring, administering, and supporting VMware and Microsoft Hyper-V. Thorough understanding of networking principles, including LAGs, VLANs, VPNs, and routing. Experience in configuring, administering, and supporting Firewall products such as PaloAlto, SonicWALL, Fortinet, and WatchGuard. Familiarity with Backup & Disaster Recovery solutions such as StorageCraft, Veeam, and N-Able, etc. Exhibit proficiency in troubleshooting, communication, and delivering exceptional customer service. Possess excellent written, verbal, and presentation skills, including the ability to communicate complex technical content. Bring MSP experience and hold a relevant IT qualification, such as CompTIA A+ or a Microsoft certification. Showcase experience in a customer-facing role and a solid understanding of the consulting process. Demonstrated strength in 2nd to 3rd line support, covering networking, hardware, and cloud infrastructure. Interested? Apply now and we can discuss this in more detail and provide you with a more detailed job description. Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
New Business Development Manager (MSP) A truly exciting opportunity arisen for a New Business Development Manager to join national IT Support and Telecoms company based in Petersfield area. Our client is UK s leading IT Support and Telecoms business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients and employees. We are eager to speak with exceptional individuals that are self-motivated, result driven and has proven technical skills in IT and Telecoms sector. Someone who is looking for an opportunity to bring fresh new ideas and has a desire to progress in their career, taking on more responsibilities and becoming a future industry leader. Main Responsibilities for the successful New Business Development Manager: This is a front-line, customer-facing, role that will see you building and maintaining strong relationships with existing and potential clients. Be a primary point of contact for assigned client accounts, addressing inquiries, resolving issues, and managing client expectations. Work closely with Management teams to develop and implement new account strategies to meet the objectives and drive business growth. B2B Sales / including new leads generation. Oversee the delivery of any major IT or telecoms projects for your clients ensuring we meet and exceed their expectations. Proactively identify opportunities for upselling or cross-selling additional products or services to existing clients. Develop customer proposals in collaboration with the presales team, and lead customer communications through to completion. Maintain accurate records and documentation related to client interactions, projects, and agreements. Conduct regular client meetings, conference calls, and presentations to build strong relationships and foster trust. Attend industry events and conferences to stay current with emerging trends and to provide a presence. Partake in a periodic personal development process, and training, to build on your existing skills and expertise. Main requirements for the successful New Business Development Manager: Excellent IT sales experience (minimum 2-3 years- MSP background) Strong interpersonal and communication skills, with the ability to build rapport and credibility with clients and internal teams. Detail-oriented with a proactive approach to problem-solving and decision-making. Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment. Strong experience of the operating systems (Office 365 for Business/Networking and Server products/ Cloud storage such as Azure) Ability to take responsibility for managing a territory to achieve target and key performance indicators. Ability to organise and coordinate complex activities within interrelated schedules and timelines, to demonstrate sound judgement, and task orientation. A commitment to delivering exceptional customer service and exceeding client expectations. People person with great personality traits and sense of humour ! What we offer to the successful New Business Development Manager: Negotiable Salary £48,000-£70,000 per annum+ Bonus Monday to Friday- office based. Unrivalled career development prospects and opportunity to progress. Pension and Holiday ( 20 days + bank holidays + allowance to purchase extra holidays and carry to following year). Gym attendance is paid up to 50% per month (up to £50). 50% paid up to £100 for one off physical challenge events e.g. tough mother, marathon etc. Up to 2 full volunteering days per year (prior notice and permission). Day off for your child s first day at school. Your birthday off paid. If you are driven and resilient sales professional with a desire to progress and be part of fantastic team, then this role is for you! Please do get in touch with us for more details ! Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
New Business Development Manager (MSP) A truly exciting opportunity arisen for a New Business Development Manager to join national IT Support and Telecoms company based in Petersfield area. Our client is UK s leading IT Support and Telecoms business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients and employees. We are eager to speak with exceptional individuals that are self-motivated, result driven and has proven technical skills in IT and Telecoms sector. Someone who is looking for an opportunity to bring fresh new ideas and has a desire to progress in their career, taking on more responsibilities and becoming a future industry leader. Main Responsibilities for the successful New Business Development Manager: This is a front-line, customer-facing, role that will see you building and maintaining strong relationships with existing and potential clients. Be a primary point of contact for assigned client accounts, addressing inquiries, resolving issues, and managing client expectations. Work closely with Management teams to develop and implement new account strategies to meet the objectives and drive business growth. B2B Sales / including new leads generation. Oversee the delivery of any major IT or telecoms projects for your clients ensuring we meet and exceed their expectations. Proactively identify opportunities for upselling or cross-selling additional products or services to existing clients. Develop customer proposals in collaboration with the presales team, and lead customer communications through to completion. Maintain accurate records and documentation related to client interactions, projects, and agreements. Conduct regular client meetings, conference calls, and presentations to build strong relationships and foster trust. Attend industry events and conferences to stay current with emerging trends and to provide a presence. Partake in a periodic personal development process, and training, to build on your existing skills and expertise. Main requirements for the successful New Business Development Manager: Excellent IT sales experience (minimum 2-3 years- MSP background) Strong interpersonal and communication skills, with the ability to build rapport and credibility with clients and internal teams. Detail-oriented with a proactive approach to problem-solving and decision-making. Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment. Strong experience of the operating systems (Office 365 for Business/Networking and Server products/ Cloud storage such as Azure) Ability to take responsibility for managing a territory to achieve target and key performance indicators. Ability to organise and coordinate complex activities within interrelated schedules and timelines, to demonstrate sound judgement, and task orientation. A commitment to delivering exceptional customer service and exceeding client expectations. People person with great personality traits and sense of humour ! What we offer to the successful New Business Development Manager: Negotiable Salary £48,000-£70,000 per annum+ Bonus Monday to Friday- office based. Unrivalled career development prospects and opportunity to progress. Pension and Holiday ( 20 days + bank holidays + allowance to purchase extra holidays and carry to following year). Gym attendance is paid up to 50% per month (up to £50). 50% paid up to £100 for one off physical challenge events e.g. tough mother, marathon etc. Up to 2 full volunteering days per year (prior notice and permission). Day off for your child s first day at school. Your birthday off paid. If you are driven and resilient sales professional with a desire to progress and be part of fantastic team, then this role is for you! Please do get in touch with us for more details ! Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.
Senior Technical Project Manager GBP500 per day (Outside iR35) East Grinstead Bridge Recruitment UK Ltd are proud to have been engaged by our blue-chip leisure industry client based in East Sussex who are seeking to recruit a Senior Tech PM - Promo, Reviews & Forum as part of their current expansion programme. This is an important role within the organisation to support the overall delivery and implementation of a number of clearly defined projects, with the support of the PMO, within timescales, budget and to the quality expected. The candidate will be responsible for successfully planning, leading and managing a number of projects of both technical and business initiatives from conception through delivery to realisation of benefits. Key Tasks/Accountabilities: The Project Manager is the critical interface between the Business and the delivery teams, the management of key stakeholders and external suppliers is critical in order to successfully deliver the portfolio of projects. As such they will need to: Accountable for the project budget management, monitoring expenditure and costs as the project progresses. Work closely with all stakeholders to understand the business requirements for the project, developing effective working relationships and on-going management processes for the project Manage issue and risk resolution Manage project change control To ensure the project adheres to the project governance requirements Manage, monitor and motivate the cross functional teams assigned to the project Effective management of key suppliers delivery within project delivery To conduct project presentations and well-structured updates Evaluation of 3rd party tenders with a view to awarding contracts Essential Skills & Experience Required: A proven strong track record in successfully managing and delivering multiple projects: The likely candidate should have the following skills: Relevant technical project management experience. Proven track record of successful project delivery Proven expertise in managing multi-function, multi-supplier teams to deliver successful medium to large scale projects Excellent leadership skills to manage upwardly to senior executives as well as motivate core team members. Thorough knowledge of MS Project or other relevant project management tools Accreditation in, or demonstrable understanding of, a recognized project management methodology such as PRINCE2 and AGILE, whether it is CMM, PMI, MSP etc. Proven presentation and negotiation skills Demonstrable verbal and written communication skills Demonstrable analytical skills Experience in support handovers and service transition Experience on all major platforms; Networks, Distributed, Server, SQL Experience with all major operating systems; MS Windows and Linux Experience in ITIL disciplines
Mar 28, 2024
Full time
Senior Technical Project Manager GBP500 per day (Outside iR35) East Grinstead Bridge Recruitment UK Ltd are proud to have been engaged by our blue-chip leisure industry client based in East Sussex who are seeking to recruit a Senior Tech PM - Promo, Reviews & Forum as part of their current expansion programme. This is an important role within the organisation to support the overall delivery and implementation of a number of clearly defined projects, with the support of the PMO, within timescales, budget and to the quality expected. The candidate will be responsible for successfully planning, leading and managing a number of projects of both technical and business initiatives from conception through delivery to realisation of benefits. Key Tasks/Accountabilities: The Project Manager is the critical interface between the Business and the delivery teams, the management of key stakeholders and external suppliers is critical in order to successfully deliver the portfolio of projects. As such they will need to: Accountable for the project budget management, monitoring expenditure and costs as the project progresses. Work closely with all stakeholders to understand the business requirements for the project, developing effective working relationships and on-going management processes for the project Manage issue and risk resolution Manage project change control To ensure the project adheres to the project governance requirements Manage, monitor and motivate the cross functional teams assigned to the project Effective management of key suppliers delivery within project delivery To conduct project presentations and well-structured updates Evaluation of 3rd party tenders with a view to awarding contracts Essential Skills & Experience Required: A proven strong track record in successfully managing and delivering multiple projects: The likely candidate should have the following skills: Relevant technical project management experience. Proven track record of successful project delivery Proven expertise in managing multi-function, multi-supplier teams to deliver successful medium to large scale projects Excellent leadership skills to manage upwardly to senior executives as well as motivate core team members. Thorough knowledge of MS Project or other relevant project management tools Accreditation in, or demonstrable understanding of, a recognized project management methodology such as PRINCE2 and AGILE, whether it is CMM, PMI, MSP etc. Proven presentation and negotiation skills Demonstrable verbal and written communication skills Demonstrable analytical skills Experience in support handovers and service transition Experience on all major platforms; Networks, Distributed, Server, SQL Experience with all major operating systems; MS Windows and Linux Experience in ITIL disciplines
Job title: Commercial & Billing Rate Manager Location/remote: Remote- occasional travel to Reading Contract length: 6 Month - rolling contract Pay rate: 500 per day PAYE Randstad Sourceright, a worldwide RPO & MSP Recruitment Services has an exciting opportunity for a temporary Customer Commercial & Billing Rate Manager to join one of the UKs leading telecommunications companies As the Commercial Manager you will be working with key internal and external stakeholders, ensuring that all Non-Rate Carded Impact Assessments are collated with associated scope, cost and time detail from receipt until transition into Delivery Key responsibilities & accountabilities Actioning and assessing incoming demand requests from the Strategic Partner within contract framework and working with key internal stakeholders to produce a bespoke Impact Assessment Supporting, monitoring and reporting against Operational work streams such as Planning & Demand and Delivery and other work streams as required to enable alignment across these areas Lead and attend joint Governance meetings on behalf of the company and report on relevant matters arising Ensure that internal Governance Processes are followed for the agreement of bespoke Impact Assessments & Active Rate Cards Flag any risks to the contractual SLAs being achieved to internal stakeholders; represent the company at senior stakeholder discussions on demand related matters, including performance against contractual SLAs and any issues/risks Coordinate and present Active site level rate cards, identify strategic considerations for internal agreement, negotiate Active site level rate card values with Strategic Partner for Unilateral Demand Report on progress of bespoke Demand once Impact Assessment has progressed into formal Delivery Regularly review Active Rate Cards against current Vendor agreements to identify risks, issues and opportunities Ensure that all communications remain compliant with Competition Law guidance provided by the Legal team and compliance specialists. Key skills and experience: Educated to degree level or equivalent or able to demonstrate a similar level of ability from industrial experience. Experienced Project Manager An understanding of cell site delivery Ability to build strong relationships and achieve consensus across functional and business boundaries Experienced in commercial negotiation A proven track record in the production of commercial proposals Confident with using MicroSoft Excel Ability to communicate complex financial outputs for both technical and non-technical audiences, including to senior management, employing a suitable mix of text, diagrams and charts Strong interpersonal skills with the ability to acquire insights/inputs from staff across a diverse range of departments RSR supports applications from a diverse talent pool. We welcome the opportunity to discuss flexibility requirements. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please let us know when applying
Mar 28, 2024
Full time
Job title: Commercial & Billing Rate Manager Location/remote: Remote- occasional travel to Reading Contract length: 6 Month - rolling contract Pay rate: 500 per day PAYE Randstad Sourceright, a worldwide RPO & MSP Recruitment Services has an exciting opportunity for a temporary Customer Commercial & Billing Rate Manager to join one of the UKs leading telecommunications companies As the Commercial Manager you will be working with key internal and external stakeholders, ensuring that all Non-Rate Carded Impact Assessments are collated with associated scope, cost and time detail from receipt until transition into Delivery Key responsibilities & accountabilities Actioning and assessing incoming demand requests from the Strategic Partner within contract framework and working with key internal stakeholders to produce a bespoke Impact Assessment Supporting, monitoring and reporting against Operational work streams such as Planning & Demand and Delivery and other work streams as required to enable alignment across these areas Lead and attend joint Governance meetings on behalf of the company and report on relevant matters arising Ensure that internal Governance Processes are followed for the agreement of bespoke Impact Assessments & Active Rate Cards Flag any risks to the contractual SLAs being achieved to internal stakeholders; represent the company at senior stakeholder discussions on demand related matters, including performance against contractual SLAs and any issues/risks Coordinate and present Active site level rate cards, identify strategic considerations for internal agreement, negotiate Active site level rate card values with Strategic Partner for Unilateral Demand Report on progress of bespoke Demand once Impact Assessment has progressed into formal Delivery Regularly review Active Rate Cards against current Vendor agreements to identify risks, issues and opportunities Ensure that all communications remain compliant with Competition Law guidance provided by the Legal team and compliance specialists. Key skills and experience: Educated to degree level or equivalent or able to demonstrate a similar level of ability from industrial experience. Experienced Project Manager An understanding of cell site delivery Ability to build strong relationships and achieve consensus across functional and business boundaries Experienced in commercial negotiation A proven track record in the production of commercial proposals Confident with using MicroSoft Excel Ability to communicate complex financial outputs for both technical and non-technical audiences, including to senior management, employing a suitable mix of text, diagrams and charts Strong interpersonal skills with the ability to acquire insights/inputs from staff across a diverse range of departments RSR supports applications from a diverse talent pool. We welcome the opportunity to discuss flexibility requirements. If you require any reasonable adjustments to be made to enable you to participate in the recruitment process, please let us know when applying
IT Portfolio Manager Our client is a reputable educational organisation who are current seeking an IT Portfolio Manager to support effective day to day planning, management, and delivery across the IT Portfolio. The IT portfolio encompasses a broad and complex number of technology-related projects. Responsibilities include: With the IT Portfolio Delivery Team and team leads across the department, ensure effective communication for their area of the IT Project Portfolio to ensure smooth and efficient delivery of projects within their area. Work with the IT Portfolio Delivery Team and wider colleagues across to ensure alignment with operating model, technology roadmap and delivery portfolio Responsible for effective budget management and reporting of projects within their area of the IT Portfolio Be the primary point of contact for stakeholders within their area of the IT Portfolio for progress updates and the escalation of risks and issues around IT Project Delivery Responsible for risk management and timely issue resolution for their area of the IT Portfolio Support the Head of IT Portfolio Management to manage relationships with IT Portfolio Delivery vendors, attending regular service reviews and leveraging supplier relationships Skills/experience required: Proven experience of IT Portfolio Management within a complex enterprise scale, IT environment Demonstrated technical knowledge of IT Project and programme delivery within a complex, enterprise environment Proven experience of building, leading, motivating and managing muti-skilled teams within a complex, enterprise IT environment Experience of managing IT Portfolio delivery risks Strong communication and engagement skills with the ability to understand and translate business needs Project/Programme Management Certification (e.g., PRINCE2, MSP) or professional experience in a related field Please submit your CV for initial consideration. If your CV matches the requirements above, expect to receive a call within 24 working hours to discuss your availability and salary expectations.
Mar 27, 2024
Full time
IT Portfolio Manager Our client is a reputable educational organisation who are current seeking an IT Portfolio Manager to support effective day to day planning, management, and delivery across the IT Portfolio. The IT portfolio encompasses a broad and complex number of technology-related projects. Responsibilities include: With the IT Portfolio Delivery Team and team leads across the department, ensure effective communication for their area of the IT Project Portfolio to ensure smooth and efficient delivery of projects within their area. Work with the IT Portfolio Delivery Team and wider colleagues across to ensure alignment with operating model, technology roadmap and delivery portfolio Responsible for effective budget management and reporting of projects within their area of the IT Portfolio Be the primary point of contact for stakeholders within their area of the IT Portfolio for progress updates and the escalation of risks and issues around IT Project Delivery Responsible for risk management and timely issue resolution for their area of the IT Portfolio Support the Head of IT Portfolio Management to manage relationships with IT Portfolio Delivery vendors, attending regular service reviews and leveraging supplier relationships Skills/experience required: Proven experience of IT Portfolio Management within a complex enterprise scale, IT environment Demonstrated technical knowledge of IT Project and programme delivery within a complex, enterprise environment Proven experience of building, leading, motivating and managing muti-skilled teams within a complex, enterprise IT environment Experience of managing IT Portfolio delivery risks Strong communication and engagement skills with the ability to understand and translate business needs Project/Programme Management Certification (e.g., PRINCE2, MSP) or professional experience in a related field Please submit your CV for initial consideration. If your CV matches the requirements above, expect to receive a call within 24 working hours to discuss your availability and salary expectations.
Bid Manager Hybrid 55-65k + Benefits Our client is a leading IT Solutions and Services provider with offices across the globe. They are considered one of the best at what they do and are looking to expand the UK bid team. As a Bid Manager, you will be responsible for working closely with the sales, pre-sales, and delivery teams to ensure that a high win percentage is maintained. This will be across a mix of commercial and public sector work. The successful Bid Manager will have Bid and Proposal experience gained within the IT sector, ideally with a VAR or MSP. You will be a confident individual who has excellent stakeholder management skills. We are ideally looking for someone with 3+ years of experience. Interested? Please apply now to avoid disappointment!
Mar 27, 2024
Full time
Bid Manager Hybrid 55-65k + Benefits Our client is a leading IT Solutions and Services provider with offices across the globe. They are considered one of the best at what they do and are looking to expand the UK bid team. As a Bid Manager, you will be responsible for working closely with the sales, pre-sales, and delivery teams to ensure that a high win percentage is maintained. This will be across a mix of commercial and public sector work. The successful Bid Manager will have Bid and Proposal experience gained within the IT sector, ideally with a VAR or MSP. You will be a confident individual who has excellent stakeholder management skills. We are ideally looking for someone with 3+ years of experience. Interested? Please apply now to avoid disappointment!
Senior Technical Services Engineer At Zenzero we're looking for an experienced, pro-active, and confident Technical Service Engineer to join our team. The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams. You will be involved in large scale projects, problem management, and development and implementation of long-term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services Manager. A typical day involves: Work on service tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat. Work on project tickets assigned to you. These will come from the PMO team and require focus, planning and research. Collaborate with specialist teams out-with the TFS structure to progress and resolve cases where their expertise is required. Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Our ideal candidate will be a confident, pro-active, self-motivated person, who is experienced working under pressure, in a fast-paced environment. Ideally you will have 8 years' experience working for a Managed Services Provider (MSP, or MSSP), or an in-house IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA's incident. Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects. Ability to demonstrate strong dispute resolution skills, working in high-pressure environments and ability to identify alternative solutions. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn't do what we do without them; they are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, and Technology and Ikea products Access to a range of discount and loyalty schemes Discount gym membership
Mar 26, 2024
Full time
Senior Technical Services Engineer At Zenzero we're looking for an experienced, pro-active, and confident Technical Service Engineer to join our team. The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams. You will be involved in large scale projects, problem management, and development and implementation of long-term solutions. You will provide coaching and mentoring of other Engineers and deputise for the Senior Technical Services Manager. A typical day involves: Work on service tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat. Work on project tickets assigned to you. These will come from the PMO team and require focus, planning and research. Collaborate with specialist teams out-with the TFS structure to progress and resolve cases where their expertise is required. Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Our ideal candidate will be a confident, pro-active, self-motivated person, who is experienced working under pressure, in a fast-paced environment. Ideally you will have 8 years' experience working for a Managed Services Provider (MSP, or MSSP), or an in-house IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Specialised knowledge/certification in more than one field of IT systems e.g. networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA's incident. Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects. Ability to demonstrate strong dispute resolution skills, working in high-pressure environments and ability to identify alternative solutions. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skills. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn't do what we do without them; they are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, and Technology and Ikea products Access to a range of discount and loyalty schemes Discount gym membership
I'm working with a financial services firm who are looking for an IT Security Project Manager with experience within complex banking organisations to help deliver IT change initiatives in the company. Candidates should have additional experience of: Extensive experience in delivery of Security projects like Data loss prevention, SIEM, Identity access management and Privileged Access management. Significant practical experience of leading and managing Corporate/Infrastructure change programmes across an end-to-end project lifecycle gained within a large organisation Extensive hands-on experience of delivering complex IT change projects in a fast-moving organisation Have responsibility of delivering change programmes with budgets in excess of £1m Excellent communication skills with practical experience of supporting technical teams to formulate and articulate business benefits through the construction of business cases Demonstrable experience of quantifying the effort required to deliver a solution whilst articulating any implications of any proposed solution on the wider business and existing systems Experience delivering large Microsoft based Infrastructure/Desktop, Linux/Unix, cloud services and security focused projects - good all round knowledge of most things in the infrastructure/application delivery space Experienced in creating well-structured and good quality project documentation with excellent skills in the use of the MS Office suite of tools and MS Project Formal training or certification in Project Management Certification (MSP/PRINCE2/PMI/APM/SIX SIGMA) Professional PM accreditation (Prince 2, PMI, APM etc ) Significant project management experience Type - 6 Month Contract (rolling) Umbrella Day Rate - £600 to £650/day (Inside ir35) Location - Canary Wharf (2x a week in office) McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Mar 26, 2024
Full time
I'm working with a financial services firm who are looking for an IT Security Project Manager with experience within complex banking organisations to help deliver IT change initiatives in the company. Candidates should have additional experience of: Extensive experience in delivery of Security projects like Data loss prevention, SIEM, Identity access management and Privileged Access management. Significant practical experience of leading and managing Corporate/Infrastructure change programmes across an end-to-end project lifecycle gained within a large organisation Extensive hands-on experience of delivering complex IT change projects in a fast-moving organisation Have responsibility of delivering change programmes with budgets in excess of £1m Excellent communication skills with practical experience of supporting technical teams to formulate and articulate business benefits through the construction of business cases Demonstrable experience of quantifying the effort required to deliver a solution whilst articulating any implications of any proposed solution on the wider business and existing systems Experience delivering large Microsoft based Infrastructure/Desktop, Linux/Unix, cloud services and security focused projects - good all round knowledge of most things in the infrastructure/application delivery space Experienced in creating well-structured and good quality project documentation with excellent skills in the use of the MS Office suite of tools and MS Project Formal training or certification in Project Management Certification (MSP/PRINCE2/PMI/APM/SIX SIGMA) Professional PM accreditation (Prince 2, PMI, APM etc ) Significant project management experience Type - 6 Month Contract (rolling) Umbrella Day Rate - £600 to £650/day (Inside ir35) Location - Canary Wharf (2x a week in office) McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Service Desk Manager Birmingham Hybrid £40,000 Are you an experienced IT professional who is looking to upskill in their career? We are seeking a Service Desk Manager with 2-3 years of experience in a Managed Service Provider (MSP) environment to join our clients growing team. As a Service Desk Manager, you will play a crucial role in leading their service desk team to deliver exceptional IT support to their clients. Key Responsibilities: Lead and mentor a team of service desk technicians to ensure they deliver high-quality and timely support to their clients. Oversee the day-to-day operations of the service desk, ensuring that service level agreements (SLAs) are met and exceeded. Act as a point of contact for key clients, maintaining strong relationships and addressing any escalations or issues promptly. Continuously assess and improve service desk processes and workflows to enhance efficiency and customer satisfaction. Our client wants a manager who can lead the team instead of having to dip into tickets. Stay updated with the latest IT trends and technologies to provide guidance and support to the team and clients. Requirements: Proven 2 - 3 years experience working in a Managed Service Provider environment, preferably in a leadership or supervisory role within the service desk. Demonstrated ability to lead, motivate, and develop a team of IT professionals. A commitment to delivering excellent customer service and ensuring client satisfaction. Solid understanding of IT systems, networks, and infrastructure, with the ability to troubleshoot and resolve technical issues. Excellent verbal and written communication skills, with the ability to interact effectively with clients and internal teams. Relevant certifications such as ITIL, CompTIA, or Microsoft certifications are a plus. If you are a proactive and results-driven individual with a passion for IT service delivery and team leadership, we encourage you to apply for this role. To apply, please submit your CV for immediate consideration.
Mar 26, 2024
Full time
Service Desk Manager Birmingham Hybrid £40,000 Are you an experienced IT professional who is looking to upskill in their career? We are seeking a Service Desk Manager with 2-3 years of experience in a Managed Service Provider (MSP) environment to join our clients growing team. As a Service Desk Manager, you will play a crucial role in leading their service desk team to deliver exceptional IT support to their clients. Key Responsibilities: Lead and mentor a team of service desk technicians to ensure they deliver high-quality and timely support to their clients. Oversee the day-to-day operations of the service desk, ensuring that service level agreements (SLAs) are met and exceeded. Act as a point of contact for key clients, maintaining strong relationships and addressing any escalations or issues promptly. Continuously assess and improve service desk processes and workflows to enhance efficiency and customer satisfaction. Our client wants a manager who can lead the team instead of having to dip into tickets. Stay updated with the latest IT trends and technologies to provide guidance and support to the team and clients. Requirements: Proven 2 - 3 years experience working in a Managed Service Provider environment, preferably in a leadership or supervisory role within the service desk. Demonstrated ability to lead, motivate, and develop a team of IT professionals. A commitment to delivering excellent customer service and ensuring client satisfaction. Solid understanding of IT systems, networks, and infrastructure, with the ability to troubleshoot and resolve technical issues. Excellent verbal and written communication skills, with the ability to interact effectively with clients and internal teams. Relevant certifications such as ITIL, CompTIA, or Microsoft certifications are a plus. If you are a proactive and results-driven individual with a passion for IT service delivery and team leadership, we encourage you to apply for this role. To apply, please submit your CV for immediate consideration.
Great working environment Competitive salary Exciting projects and opportunities About Us We are a leading construction group dedicated to delivering high-quality projects across Scotland and the North of England. With a commitment to innovation, safety, and excellence, we are at the forefront of construction technology and sustainable building practices. As we continue to expand, we are seeking a highly skilled and motivated IT Manager to lead our IT team and ensure the efficiency, security, and reliability of our IT infrastructure.Role Overview As the IT Manager, you will play a pivotal role in managing the organisation's network, providing hands-on support, managing infrastructure, and security.You will oversee all IT-related activities, from implementing customised systems to coordinating projects and ensuring compliance with relevant standards. Working closely with internal teams and external partners, you will drive IT initiatives that align with business goals, minimize risk, and support our construction projects and operations.Key Responsibilities Work ethically in line with the Company's Vision and Values, setting an example for the IT team. Manage the security of the company's systems and electronic data, implementing robust security measures to safeguard against data breaches and cyber threats. Continually review business requirements and propose changes to ensure the company remains up to date with relevant systems and technology. Plan, direct, and oversee activities related to the company's IT infrastructure and information systems. Coordinate projects for the implementation of hardware, software, and network systems, leading an implementation team, as necessary. Manage the network and server infrastructure, ensuring alignment with current and future business requirements. Evaluate risks, develop network recovery and backup processes, and assure IT activities comply with applicable laws and regulations. Test, troubleshoot, and adjust information systems to ensure effective operation. Plan all IT projects, evaluating each stage and ensuring alignment with business needs and budgets. Smoothly transition from old to new systems, providing resilience and support throughout the changeover process. Keep stakeholders updated on progress, issues, and tasks related to IT projects. Effectively manage the transition away from the external Managed Service Provider (MSP), monitoring performance and identifying key trends. Provide solutions for identified trends, implementing improvements to enhance IT performance. Coordinate integration of all systems and processes within the IMS, ensuring conformity with relevant certified business standards such as ISO 27001. Report on IT function and role performance to the Operations Manager, escalating issues to appropriate Directors when necessary. Define and apply an information security risk assessment process, ensuring data integrity and confidentiality. Assist in the preparation and delivery of IT and business training programs for staff development. Providing hands-on IT support when required Support and mentor IT staff in carrying out duties and responsibilities effectively. Core Business Skills/Experience Minimum 5 years of experience in a similar IT management role, preferably within the construction or related industry. Proven track record of coordinating installations, upgrades, and maintenance of IT systems. Ability to identify software needs and oversee code development processes. Strong critical thinking skills to analyse complex issues and develop effective solutions. Degree in Information Systems, Information Technology, or Computer Science. In-depth knowledge of Microsoft Windows and other relevant technologies. Demonstrated problem-solving and project management skills. Benefits Competitive salary based on experience and qualifications. Opportunities for professional development and training. Comprehensive benefits package including health insurance and pension plan. Exciting projects and opportunities to make a significant impact on our IT infrastructure. If you are a driven and experienced IT professional with a passion for innovation and a desire to contribute to the success of our construction projects, we invite you to apply for the IT Manager position.We are an equal-opportunity employer and value diversity in the workplace.Job Types: Full-time, PermanentSalary: Up to £45,000.00 per yearBenefits: Company events Company pension Cycle to work scheme Free parking Private medical insurance
Mar 26, 2024
Full time
Great working environment Competitive salary Exciting projects and opportunities About Us We are a leading construction group dedicated to delivering high-quality projects across Scotland and the North of England. With a commitment to innovation, safety, and excellence, we are at the forefront of construction technology and sustainable building practices. As we continue to expand, we are seeking a highly skilled and motivated IT Manager to lead our IT team and ensure the efficiency, security, and reliability of our IT infrastructure.Role Overview As the IT Manager, you will play a pivotal role in managing the organisation's network, providing hands-on support, managing infrastructure, and security.You will oversee all IT-related activities, from implementing customised systems to coordinating projects and ensuring compliance with relevant standards. Working closely with internal teams and external partners, you will drive IT initiatives that align with business goals, minimize risk, and support our construction projects and operations.Key Responsibilities Work ethically in line with the Company's Vision and Values, setting an example for the IT team. Manage the security of the company's systems and electronic data, implementing robust security measures to safeguard against data breaches and cyber threats. Continually review business requirements and propose changes to ensure the company remains up to date with relevant systems and technology. Plan, direct, and oversee activities related to the company's IT infrastructure and information systems. Coordinate projects for the implementation of hardware, software, and network systems, leading an implementation team, as necessary. Manage the network and server infrastructure, ensuring alignment with current and future business requirements. Evaluate risks, develop network recovery and backup processes, and assure IT activities comply with applicable laws and regulations. Test, troubleshoot, and adjust information systems to ensure effective operation. Plan all IT projects, evaluating each stage and ensuring alignment with business needs and budgets. Smoothly transition from old to new systems, providing resilience and support throughout the changeover process. Keep stakeholders updated on progress, issues, and tasks related to IT projects. Effectively manage the transition away from the external Managed Service Provider (MSP), monitoring performance and identifying key trends. Provide solutions for identified trends, implementing improvements to enhance IT performance. Coordinate integration of all systems and processes within the IMS, ensuring conformity with relevant certified business standards such as ISO 27001. Report on IT function and role performance to the Operations Manager, escalating issues to appropriate Directors when necessary. Define and apply an information security risk assessment process, ensuring data integrity and confidentiality. Assist in the preparation and delivery of IT and business training programs for staff development. Providing hands-on IT support when required Support and mentor IT staff in carrying out duties and responsibilities effectively. Core Business Skills/Experience Minimum 5 years of experience in a similar IT management role, preferably within the construction or related industry. Proven track record of coordinating installations, upgrades, and maintenance of IT systems. Ability to identify software needs and oversee code development processes. Strong critical thinking skills to analyse complex issues and develop effective solutions. Degree in Information Systems, Information Technology, or Computer Science. In-depth knowledge of Microsoft Windows and other relevant technologies. Demonstrated problem-solving and project management skills. Benefits Competitive salary based on experience and qualifications. Opportunities for professional development and training. Comprehensive benefits package including health insurance and pension plan. Exciting projects and opportunities to make a significant impact on our IT infrastructure. If you are a driven and experienced IT professional with a passion for innovation and a desire to contribute to the success of our construction projects, we invite you to apply for the IT Manager position.We are an equal-opportunity employer and value diversity in the workplace.Job Types: Full-time, PermanentSalary: Up to £45,000.00 per yearBenefits: Company events Company pension Cycle to work scheme Free parking Private medical insurance
About Us We are a leading construction group dedicated to delivering high-quality projects across Scotland and the North of England. With a commitment to innovation, safety, and excellence, we are at the forefront of construction technology and sustainable building practices. As we continue to expand, we are seeking a highly skilled and motivated IT Manager to lead our IT team and ensure the efficiency, security, and reliability of our IT infrastructure. Role Overview As the IT Manager, you will play a pivotal role in managing the organisation's network, providing hands-on support, managing infrastructure, and security. You will oversee all IT-related activities, from implementing customised systems to coordinating projects and ensuring compliance with relevant standards. Working closely with internal teams and external partners, you will drive IT initiatives that align with business goals, minimize risk, and support our construction projects and operations. Key Responsibilities Work ethically in line with the Company's Vision and Values, setting an example for the IT team. Manage the security of the company's systems and electronic data, implementing robust security measures to safeguard against data breaches and cyber threats. Continually review business requirements and propose changes to ensure the company remains up to date with relevant systems and technology. Plan, direct, and oversee activities related to the company's IT infrastructure and information systems. Coordinate projects for the implementation of hardware, software, and network systems, leading an implementation team, as necessary. Manage the network and server infrastructure, ensuring alignment with current and future business requirements. Evaluate risks, develop network recovery and backup processes, and assure IT activities comply with applicable laws and regulations. Test, troubleshoot, and adjust information systems to ensure effective operation. Plan all IT projects, evaluating each stage and ensuring alignment with business needs and budgets. Smoothly transition from old to new systems, providing resilience and support throughout the changeover process. Keep stakeholders updated on progress, issues, and tasks related to IT projects. Effectively manage the transition away from the external Managed Service Provider (MSP), monitoring performance and identifying key trends. Provide solutions for identified trends, implementing improvements to enhance IT performance. Coordinate integration of all systems and processes within the IMS, ensuring conformity with relevant certified business standards such as ISO 27001. Report on IT function and role performance to the Operations Manager, escalating issues to appropriate Directors when necessary. Define and apply an information security risk assessment process, ensuring data integrity and confidentiality. Assist in the preparation and delivery of IT and business training programs for staff development. Providing hands-on IT support when required Support and mentor IT staff in carrying out duties and responsibilities effectively. Core Business Skills/Experience Minimum 5 years of experience in a similar IT management role, preferably within the construction or related industry. Proven track record of coordinating installations, upgrades, and maintenance of IT systems. Ability to identify software needs and oversee code development processes. Strong critical thinking skills to analyse complex issues and develop effective solutions. Degree in Information Systems, Information Technology, or Computer Science. In-depth knowledge of Microsoft Windows and other relevant technologies. Demonstrated problem-solving and project management skills. Benefits Competitive salary based on experience and qualifications. Opportunities for professional development and training. Comprehensive benefits package including health insurance and pension plan. Exciting projects and opportunities to make a significant impact on our IT infrastructure. If you are a driven and experienced IT professional with a passion for innovation and a desire to contribute to the success of our construction projects, we invite you to apply for the IT Manager position. We are an equal-opportunity employer and value diversity in the workplace. Job Types: Full-time, Permanent Salary: Up to £45,000.00 per year Benefits: Company events Company pension Cycle to work scheme Free parking Private medical insurance
Mar 25, 2024
Full time
About Us We are a leading construction group dedicated to delivering high-quality projects across Scotland and the North of England. With a commitment to innovation, safety, and excellence, we are at the forefront of construction technology and sustainable building practices. As we continue to expand, we are seeking a highly skilled and motivated IT Manager to lead our IT team and ensure the efficiency, security, and reliability of our IT infrastructure. Role Overview As the IT Manager, you will play a pivotal role in managing the organisation's network, providing hands-on support, managing infrastructure, and security. You will oversee all IT-related activities, from implementing customised systems to coordinating projects and ensuring compliance with relevant standards. Working closely with internal teams and external partners, you will drive IT initiatives that align with business goals, minimize risk, and support our construction projects and operations. Key Responsibilities Work ethically in line with the Company's Vision and Values, setting an example for the IT team. Manage the security of the company's systems and electronic data, implementing robust security measures to safeguard against data breaches and cyber threats. Continually review business requirements and propose changes to ensure the company remains up to date with relevant systems and technology. Plan, direct, and oversee activities related to the company's IT infrastructure and information systems. Coordinate projects for the implementation of hardware, software, and network systems, leading an implementation team, as necessary. Manage the network and server infrastructure, ensuring alignment with current and future business requirements. Evaluate risks, develop network recovery and backup processes, and assure IT activities comply with applicable laws and regulations. Test, troubleshoot, and adjust information systems to ensure effective operation. Plan all IT projects, evaluating each stage and ensuring alignment with business needs and budgets. Smoothly transition from old to new systems, providing resilience and support throughout the changeover process. Keep stakeholders updated on progress, issues, and tasks related to IT projects. Effectively manage the transition away from the external Managed Service Provider (MSP), monitoring performance and identifying key trends. Provide solutions for identified trends, implementing improvements to enhance IT performance. Coordinate integration of all systems and processes within the IMS, ensuring conformity with relevant certified business standards such as ISO 27001. Report on IT function and role performance to the Operations Manager, escalating issues to appropriate Directors when necessary. Define and apply an information security risk assessment process, ensuring data integrity and confidentiality. Assist in the preparation and delivery of IT and business training programs for staff development. Providing hands-on IT support when required Support and mentor IT staff in carrying out duties and responsibilities effectively. Core Business Skills/Experience Minimum 5 years of experience in a similar IT management role, preferably within the construction or related industry. Proven track record of coordinating installations, upgrades, and maintenance of IT systems. Ability to identify software needs and oversee code development processes. Strong critical thinking skills to analyse complex issues and develop effective solutions. Degree in Information Systems, Information Technology, or Computer Science. In-depth knowledge of Microsoft Windows and other relevant technologies. Demonstrated problem-solving and project management skills. Benefits Competitive salary based on experience and qualifications. Opportunities for professional development and training. Comprehensive benefits package including health insurance and pension plan. Exciting projects and opportunities to make a significant impact on our IT infrastructure. If you are a driven and experienced IT professional with a passion for innovation and a desire to contribute to the success of our construction projects, we invite you to apply for the IT Manager position. We are an equal-opportunity employer and value diversity in the workplace. Job Types: Full-time, Permanent Salary: Up to £45,000.00 per year Benefits: Company events Company pension Cycle to work scheme Free parking Private medical insurance
Role: On site Network Engineer Location: West London Salary: £55,000 Are you a skilled and passionate network engineer looking for their next opportunity? If so, this could be the ideal next role for you! We are working with one of the countries leading healthcare providers who are on the hunt for a resident network engineer to assist in resolving complex networking issues and looking to continually improve their infrastructure. As a network engineer you will be responsible for all day-to-day delivery of networking tasks working closely with their MSP to deliver timely incident response and delivery of projects. The role: Providing 2nd and some 3rd line Networking support Manager service and change requests. Monitoring the network health Supporting LAN/WAN infrastructure Firewall support Project deployments Working on site - client facing The tech Manging and upgrading Extreme network equipment and other vendors SolarWinds and XMC FortiGate firewalls LAN/WAN set up Cable termination / physical installation If you are looking for a new challenge in an excellent working environment, this is the role for you! Please apply immediately with an up-to-date CV to be considered. Jordan com In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 25, 2024
Full time
Role: On site Network Engineer Location: West London Salary: £55,000 Are you a skilled and passionate network engineer looking for their next opportunity? If so, this could be the ideal next role for you! We are working with one of the countries leading healthcare providers who are on the hunt for a resident network engineer to assist in resolving complex networking issues and looking to continually improve their infrastructure. As a network engineer you will be responsible for all day-to-day delivery of networking tasks working closely with their MSP to deliver timely incident response and delivery of projects. The role: Providing 2nd and some 3rd line Networking support Manager service and change requests. Monitoring the network health Supporting LAN/WAN infrastructure Firewall support Project deployments Working on site - client facing The tech Manging and upgrading Extreme network equipment and other vendors SolarWinds and XMC FortiGate firewalls LAN/WAN set up Cable termination / physical installation If you are looking for a new challenge in an excellent working environment, this is the role for you! Please apply immediately with an up-to-date CV to be considered. Jordan com In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
New Business Development Manager (MSP) A truly exciting opportunity arisen for a New Business Development Manager to join national IT Support and Telecoms company based in Petersfield area. Our client is UK's leading IT Support and Telecoms business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients and employees. We are eager to speak with exceptional individuals that are self-motivated, result driven and has proven technical skills in IT and Telecoms sector. Someone who is looking for an opportunity to bring fresh new ideas and has a desire to progress in their career, taking on more responsibilities and becoming a future industry leader. Main Responsibilities for the successful New Business Development Manager: This is a front-line, customer-facing, role that will see you building and maintaining strong relationships with existing and potential clients. Be a primary point of contact for assigned client accounts, addressing inquiries, resolving issues, and managing client expectations. Work closely with Management teams to develop and implement new account strategies to meet the objectives and drive business growth. B2B Sales / including new leads generation. Oversee the delivery of any major IT or telecoms projects for your clients ensuring we meet and exceed their expectations. Proactively identify opportunities for upselling or cross-selling additional products or services to existing clients. Develop customer proposals in collaboration with the presales team, and lead customer communications through to completion. Maintain accurate records and documentation related to client interactions, projects, and agreements. Conduct regular client meetings, conference calls, and presentations to build strong relationships and foster trust. Attend industry events and conferences to stay current with emerging trends and to provide a presence. Partake in a periodic personal development process, and training, to build on your existing skills and expertise. Main requirements for the successful New Business Development Manager: Excellent IT sales experience (minimum 2-3 years- MSP background) Strong interpersonal and communication skills, with the ability to build rapport and credibility with clients and internal teams. Detail-oriented with a proactive approach to problem-solving and decision-making. Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment. Strong experience of the operating systems (Office 365 for Business/Networking and Server products/ Cloud storage such as Azure) Ability to take responsibility for managing a territory to achieve target and key performance indicators. Ability to organise and coordinate complex activities within interrelated schedules and timelines, to demonstrate sound judgement, and task orientation. A commitment to delivering exceptional customer service and exceeding client expectations. People person with great personality traits and sense of humour ! What we offer to the successful New Business Development Manager: Negotiable Salary £48,000-£70,000 per annum+ Bonus Monday to Friday- office based. Unrivalled career development prospects and opportunity to progress. Pension and Holiday ( 20 days + bank holidays + allowance to purchase extra holidays and carry to following year). Gym attendance is paid up to 50% per month (up to £50). 50% paid up to £100 for one off physical challenge events - e.g. tough mother, marathon etc. Up to 2 full volunteering days per year (prior notice and permission). Day off for your child's first day at school. Your birthday off paid. If you are driven and resilient sales professional with a desire to progress and be part of fantastic team, then this role is for you! Please do get in touch with us for more details ! Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 24, 2024
Full time
New Business Development Manager (MSP) A truly exciting opportunity arisen for a New Business Development Manager to join national IT Support and Telecoms company based in Petersfield area. Our client is UK's leading IT Support and Telecoms business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients and employees. We are eager to speak with exceptional individuals that are self-motivated, result driven and has proven technical skills in IT and Telecoms sector. Someone who is looking for an opportunity to bring fresh new ideas and has a desire to progress in their career, taking on more responsibilities and becoming a future industry leader. Main Responsibilities for the successful New Business Development Manager: This is a front-line, customer-facing, role that will see you building and maintaining strong relationships with existing and potential clients. Be a primary point of contact for assigned client accounts, addressing inquiries, resolving issues, and managing client expectations. Work closely with Management teams to develop and implement new account strategies to meet the objectives and drive business growth. B2B Sales / including new leads generation. Oversee the delivery of any major IT or telecoms projects for your clients ensuring we meet and exceed their expectations. Proactively identify opportunities for upselling or cross-selling additional products or services to existing clients. Develop customer proposals in collaboration with the presales team, and lead customer communications through to completion. Maintain accurate records and documentation related to client interactions, projects, and agreements. Conduct regular client meetings, conference calls, and presentations to build strong relationships and foster trust. Attend industry events and conferences to stay current with emerging trends and to provide a presence. Partake in a periodic personal development process, and training, to build on your existing skills and expertise. Main requirements for the successful New Business Development Manager: Excellent IT sales experience (minimum 2-3 years- MSP background) Strong interpersonal and communication skills, with the ability to build rapport and credibility with clients and internal teams. Detail-oriented with a proactive approach to problem-solving and decision-making. Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment. Strong experience of the operating systems (Office 365 for Business/Networking and Server products/ Cloud storage such as Azure) Ability to take responsibility for managing a territory to achieve target and key performance indicators. Ability to organise and coordinate complex activities within interrelated schedules and timelines, to demonstrate sound judgement, and task orientation. A commitment to delivering exceptional customer service and exceeding client expectations. People person with great personality traits and sense of humour ! What we offer to the successful New Business Development Manager: Negotiable Salary £48,000-£70,000 per annum+ Bonus Monday to Friday- office based. Unrivalled career development prospects and opportunity to progress. Pension and Holiday ( 20 days + bank holidays + allowance to purchase extra holidays and carry to following year). Gym attendance is paid up to 50% per month (up to £50). 50% paid up to £100 for one off physical challenge events - e.g. tough mother, marathon etc. Up to 2 full volunteering days per year (prior notice and permission). Day off for your child's first day at school. Your birthday off paid. If you are driven and resilient sales professional with a desire to progress and be part of fantastic team, then this role is for you! Please do get in touch with us for more details ! Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.
Title: Service Desk Manager Location : Office based - Principal location Kent but may be required to work at other company customer sites. Reporting to : Service Operations Manager _ Role: To manage and own the Service Desk function of the IT Services Division within the Company To ensure the performance of IT support services to customers within contractually agreed metrics Work with all departments, and all customers on a personal basis, to ensure excellent service delivery Responsible and accountable for the daily operational running of the service desk team of approximately 10 Engineers Skills, Knowledge and Experience: Essential: ITIL Foundation accreditation 2-3+ years of Service Desk management experience in a busy MSP environment 5+ years of Support Engineer experience at 1st, 2nd and/or 3rd line support 3+ years' experience in leading a team of technical support engineers, in server, network, and cloud technologies Proven Operational and technical knowledge and experience in Implementing support call resolution and completing known fix / workarounds where appropriate in order to deliver excellence in service levels Forward thinking strategic knowledge of ITIL processes, to streamline and ensure efficiency of the IT department Ability to demonstrate proven and great experience in delivering ITIL Service Desk Objectives in a service management capacity, against financial returns Amazing customer service and communication skills, both written and verbal - displays commitment to resolving problems as quickly as possible, communicating with customer and internal staff at all times Excellent team player able to contribute ideas and support fellow team members at all times in ensuring a successful, high performing team Excellent operational experience, in a multi-million pound business, with proven skills of awareness, and customer activity, and risk. Ability to demonstrate and ensure the team hold a Can-do, 'customer-focused' attitude, willing to tackle any issues and resolve to seek solutions wherever possible Proven excellent people team leadership and management skills Good overall understanding and broad knowledge of emerging IT systems and technologies Proven experience in Design, implementation, and improvement of ITIL v3 Service Delivery Desirable: ITIL Practitioner qualified accreditation ITIL-MP, ITIL Master Advanced Windows Server, Cloud and networking technical support and project experience ISO 27001 understanding at an operational level ITIL v3 Service Delivery qualifications in detailed knowledge of Project Management skills. Prince2, PMBOX, PMP, PMI Ability to motivate and drive team members forward to reach goals Operational Ability to 'think outside the box', reactive, and proactively in the best interest of the customer Strong desire to succeed and develop, and maintain at highly performing team Ability to communicate technically to non-technical audiences
Mar 23, 2024
Full time
Title: Service Desk Manager Location : Office based - Principal location Kent but may be required to work at other company customer sites. Reporting to : Service Operations Manager _ Role: To manage and own the Service Desk function of the IT Services Division within the Company To ensure the performance of IT support services to customers within contractually agreed metrics Work with all departments, and all customers on a personal basis, to ensure excellent service delivery Responsible and accountable for the daily operational running of the service desk team of approximately 10 Engineers Skills, Knowledge and Experience: Essential: ITIL Foundation accreditation 2-3+ years of Service Desk management experience in a busy MSP environment 5+ years of Support Engineer experience at 1st, 2nd and/or 3rd line support 3+ years' experience in leading a team of technical support engineers, in server, network, and cloud technologies Proven Operational and technical knowledge and experience in Implementing support call resolution and completing known fix / workarounds where appropriate in order to deliver excellence in service levels Forward thinking strategic knowledge of ITIL processes, to streamline and ensure efficiency of the IT department Ability to demonstrate proven and great experience in delivering ITIL Service Desk Objectives in a service management capacity, against financial returns Amazing customer service and communication skills, both written and verbal - displays commitment to resolving problems as quickly as possible, communicating with customer and internal staff at all times Excellent team player able to contribute ideas and support fellow team members at all times in ensuring a successful, high performing team Excellent operational experience, in a multi-million pound business, with proven skills of awareness, and customer activity, and risk. Ability to demonstrate and ensure the team hold a Can-do, 'customer-focused' attitude, willing to tackle any issues and resolve to seek solutions wherever possible Proven excellent people team leadership and management skills Good overall understanding and broad knowledge of emerging IT systems and technologies Proven experience in Design, implementation, and improvement of ITIL v3 Service Delivery Desirable: ITIL Practitioner qualified accreditation ITIL-MP, ITIL Master Advanced Windows Server, Cloud and networking technical support and project experience ISO 27001 understanding at an operational level ITIL v3 Service Delivery qualifications in detailed knowledge of Project Management skills. Prince2, PMBOX, PMP, PMI Ability to motivate and drive team members forward to reach goals Operational Ability to 'think outside the box', reactive, and proactively in the best interest of the customer Strong desire to succeed and develop, and maintain at highly performing team Ability to communicate technically to non-technical audiences
Project Manager £40k - £50k Manchester (2 days a week in the office) MUST have MSP experience Our client is a leading managed service provider who provides end-to-end solutions covering Connectivity, Cloud Services and Collaboration. They are on the lookout for a Project Manager to join their team permanently, to work hybrid out of their Manchester office To ensure that all projects are profitably driven to conclusion (managing scope, time, people and budget for each). Examples of projects could be onboarding of new customers, server and network upgrades, 365 migrations, on premise to cloud etc. Let me give you an insight on the company you will be joining. They aim to build an environment where employees can enjoy a high energy, positive and engaging environment that embraces the flexibility that their staff tell them they want. They believe in a work-hard-play-hard culture in which together they get things done, and they recognise the contribution of those around them, both formally and socially. They have embraced flexible working but have also built an office environment where their staff want to come in to meet and interact with their colleagues. They have bright and modern offices in Manchester city centre They have monthly contact days on which they encourage everyone to attend an office and join them for company provided lunch and a few beers after hours. They operate a rewards & recognition programme that awards quarterly, and annual cash prizes for top performers, as voted for by their staff. All staff receive their mental and physical health & wellbeing benefits package, giving their staff easy access to the prompt, high quality healthcare and support that they need. They are part of a rapidly expanding group that presents outstanding opportunity to progress your career. They believe in investing in the development of their staff. Training is provided for the job you have, and the job you want. 4pm finish on Fridays Therefore, you will be joining a nice business with nice people and an engaged and inspirational management team. It is a small but growing business where people know each other. All sounds good so far, right? So, what about the experience needed and qualifications and personal attributes? Responsibilities: Full Lifecycle Project Management Customer & Stakeholder Relationship Management Resource Management Project Planning Project Delivery - WAN, LAN, WIFI & Network Infrastructure Key Skills: PRINCE2 Practitioner or similar Ability to manage multiple projects at any one time. Good knowledge of Project Management tools. Broad Infrastructure and Cloud Project Delivery Must have experience working in a MSP A desire to continually learn and develop with the ever-growing technological landscape in IT. UK Driving License due to travel to offices and client sites. Oh, and above all someone that can speak to people as well as a computer!
Mar 22, 2024
Full time
Project Manager £40k - £50k Manchester (2 days a week in the office) MUST have MSP experience Our client is a leading managed service provider who provides end-to-end solutions covering Connectivity, Cloud Services and Collaboration. They are on the lookout for a Project Manager to join their team permanently, to work hybrid out of their Manchester office To ensure that all projects are profitably driven to conclusion (managing scope, time, people and budget for each). Examples of projects could be onboarding of new customers, server and network upgrades, 365 migrations, on premise to cloud etc. Let me give you an insight on the company you will be joining. They aim to build an environment where employees can enjoy a high energy, positive and engaging environment that embraces the flexibility that their staff tell them they want. They believe in a work-hard-play-hard culture in which together they get things done, and they recognise the contribution of those around them, both formally and socially. They have embraced flexible working but have also built an office environment where their staff want to come in to meet and interact with their colleagues. They have bright and modern offices in Manchester city centre They have monthly contact days on which they encourage everyone to attend an office and join them for company provided lunch and a few beers after hours. They operate a rewards & recognition programme that awards quarterly, and annual cash prizes for top performers, as voted for by their staff. All staff receive their mental and physical health & wellbeing benefits package, giving their staff easy access to the prompt, high quality healthcare and support that they need. They are part of a rapidly expanding group that presents outstanding opportunity to progress your career. They believe in investing in the development of their staff. Training is provided for the job you have, and the job you want. 4pm finish on Fridays Therefore, you will be joining a nice business with nice people and an engaged and inspirational management team. It is a small but growing business where people know each other. All sounds good so far, right? So, what about the experience needed and qualifications and personal attributes? Responsibilities: Full Lifecycle Project Management Customer & Stakeholder Relationship Management Resource Management Project Planning Project Delivery - WAN, LAN, WIFI & Network Infrastructure Key Skills: PRINCE2 Practitioner or similar Ability to manage multiple projects at any one time. Good knowledge of Project Management tools. Broad Infrastructure and Cloud Project Delivery Must have experience working in a MSP A desire to continually learn and develop with the ever-growing technological landscape in IT. UK Driving License due to travel to offices and client sites. Oh, and above all someone that can speak to people as well as a computer!
Bid Manager Hybrid 55-65k + Benefits Our client is a leading IT Solutions and Services provider with offices across the UK. They are considered one of the best at what they do and are looking to expand the UK bid team. As a Bid Manager, you will be responsible for working closely with the sales, pre-sales, and delivery teams to ensure that a high win percentage is maintained. This will be across a mix of commercial and public sector work. The successful Bid Manager will have Bid and Proposal experience gained within the IT sector, ideally with a VAR or MSP. You will be a confident individual who has excellent stakeholder management skills. We are ideally looking for someone with 3+ years of experience. Interested? Please apply now to avoid disappointment!
Mar 22, 2024
Full time
Bid Manager Hybrid 55-65k + Benefits Our client is a leading IT Solutions and Services provider with offices across the UK. They are considered one of the best at what they do and are looking to expand the UK bid team. As a Bid Manager, you will be responsible for working closely with the sales, pre-sales, and delivery teams to ensure that a high win percentage is maintained. This will be across a mix of commercial and public sector work. The successful Bid Manager will have Bid and Proposal experience gained within the IT sector, ideally with a VAR or MSP. You will be a confident individual who has excellent stakeholder management skills. We are ideally looking for someone with 3+ years of experience. Interested? Please apply now to avoid disappointment!
Role: On site Network Engineer Location: West London Salary: 55,000 Are you a skilled and passionate network engineer looking for their next opportunity? If so, this could be the ideal next role for you! We are working with one of the countries leading healthcare providers who are on the hunt for a resident network engineer to assist in resolving complex networking issues and looking to continually improve their infrastructure. As a network engineer you will be responsible for all day-to-day delivery of networking tasks working closely with their MSP to deliver timely incident response and delivery of projects. The role: Providing 2nd and some 3rd line Networking support Manager service and change requests. Monitoring the network health Supporting LAN/WAN infrastructure Firewall support Project deployments Working on site - client facing The tech Manging and upgrading Extreme network equipment and other vendors SolarWinds and XMC FortiGate firewalls LAN/WAN set up Cable termination / physical installation If you are looking for a new challenge in an excellent working environment, this is the role for you! Please apply immediately with an up-to-date CV to be considered. Jordan com In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 22, 2024
Full time
Role: On site Network Engineer Location: West London Salary: 55,000 Are you a skilled and passionate network engineer looking for their next opportunity? If so, this could be the ideal next role for you! We are working with one of the countries leading healthcare providers who are on the hunt for a resident network engineer to assist in resolving complex networking issues and looking to continually improve their infrastructure. As a network engineer you will be responsible for all day-to-day delivery of networking tasks working closely with their MSP to deliver timely incident response and delivery of projects. The role: Providing 2nd and some 3rd line Networking support Manager service and change requests. Monitoring the network health Supporting LAN/WAN infrastructure Firewall support Project deployments Working on site - client facing The tech Manging and upgrading Extreme network equipment and other vendors SolarWinds and XMC FortiGate firewalls LAN/WAN set up Cable termination / physical installation If you are looking for a new challenge in an excellent working environment, this is the role for you! Please apply immediately with an up-to-date CV to be considered. Jordan com In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Senior Technical Project Manager GBP500 per day (Outside iR35) East Grinstead Bridge Recruitment UK Ltd are proud to have been engaged by our blue-chip leisure industry client based in East Sussex who are seeking to recruit a Senior Tech PM - Promo, Reviews & Forum as part of their current expansion programme. This is an important role within the organisation to support the overall delivery and implementation of a number of clearly defined projects, with the support of the PMO, within timescales, budget and to the quality expected. The candidate will be responsible for successfully planning, leading and managing a number of projects of both technical and business initiatives from conception through delivery to realisation of benefits. Key Tasks/Accountabilities: The Project Manager is the critical interface between the Business and the delivery teams, the management of key stakeholders and external suppliers is critical in order to successfully deliver the portfolio of projects. As such they will need to: Accountable for the project budget management, monitoring expenditure and costs as the project progresses. Work closely with all stakeholders to understand the business requirements for the project, developing effective working relationships and on-going management processes for the project Manage issue and risk resolution Manage project change control To ensure the project adheres to the project governance requirements Manage, monitor and motivate the cross functional teams assigned to the project Effective management of key suppliers delivery within project delivery To conduct project presentations and well-structured updates Evaluation of 3rd party tenders with a view to awarding contracts Essential Skills & Experience Required: A proven strong track record in successfully managing and delivering multiple projects: The likely candidate should have the following skills: Relevant technical project management experience. Proven track record of successful project delivery Proven expertise in managing multi-function, multi-supplier teams to deliver successful medium to large scale projects Excellent leadership skills to manage upwardly to senior executives as well as motivate core team members. Thorough knowledge of MS Project or other relevant project management tools Accreditation in, or demonstrable understanding of, a recognized project management methodology such as PRINCE2 and AGILE, whether it is CMM, PMI, MSP etc. Proven presentation and negotiation skills Demonstrable verbal and written communication skills Demonstrable analytical skills Experience in support handovers and service transition Experience on all major platforms; Networks, Distributed, Server, SQL Experience with all major operating systems; MS Windows and Linux Experience in ITIL disciplines
Mar 22, 2024
Contractor
Senior Technical Project Manager GBP500 per day (Outside iR35) East Grinstead Bridge Recruitment UK Ltd are proud to have been engaged by our blue-chip leisure industry client based in East Sussex who are seeking to recruit a Senior Tech PM - Promo, Reviews & Forum as part of their current expansion programme. This is an important role within the organisation to support the overall delivery and implementation of a number of clearly defined projects, with the support of the PMO, within timescales, budget and to the quality expected. The candidate will be responsible for successfully planning, leading and managing a number of projects of both technical and business initiatives from conception through delivery to realisation of benefits. Key Tasks/Accountabilities: The Project Manager is the critical interface between the Business and the delivery teams, the management of key stakeholders and external suppliers is critical in order to successfully deliver the portfolio of projects. As such they will need to: Accountable for the project budget management, monitoring expenditure and costs as the project progresses. Work closely with all stakeholders to understand the business requirements for the project, developing effective working relationships and on-going management processes for the project Manage issue and risk resolution Manage project change control To ensure the project adheres to the project governance requirements Manage, monitor and motivate the cross functional teams assigned to the project Effective management of key suppliers delivery within project delivery To conduct project presentations and well-structured updates Evaluation of 3rd party tenders with a view to awarding contracts Essential Skills & Experience Required: A proven strong track record in successfully managing and delivering multiple projects: The likely candidate should have the following skills: Relevant technical project management experience. Proven track record of successful project delivery Proven expertise in managing multi-function, multi-supplier teams to deliver successful medium to large scale projects Excellent leadership skills to manage upwardly to senior executives as well as motivate core team members. Thorough knowledge of MS Project or other relevant project management tools Accreditation in, or demonstrable understanding of, a recognized project management methodology such as PRINCE2 and AGILE, whether it is CMM, PMI, MSP etc. Proven presentation and negotiation skills Demonstrable verbal and written communication skills Demonstrable analytical skills Experience in support handovers and service transition Experience on all major platforms; Networks, Distributed, Server, SQL Experience with all major operating systems; MS Windows and Linux Experience in ITIL disciplines
Location UK Wide, Mobility Required The job on offer In BTS (Business and Technology Solutions), we support our clients through large scale transformations, enabled by brilliant technology solutions. We want the very best for our clients, and we know that the technology we implement can help them achieve great things. We also know that the implementation of a new technology solution impacts everything it touches, so our teams work collaboratively with our clients to ensure smooth and pain-free transitions. We're looking for people who love building great relationships with clients, and who naturally engender trust from those they work with. Coming to work with us means using the right change management techniques to guide our clients through a seamless programme of activity which ensures the smooth running of our technology-enabled transformation projects. Your role As the person responsible for the management of our programme office, you'll have a handle on all elements of the programme, from project management support and control, risk and issue management and the necessary financial controls. You'll use your excellent organisational skills to ensure that the programme is appropriately run, and you'll have a great view of what's going on across the entire programme. You'll be incredibly flexible, adapting to the day to day changes which occur on every significant programme, and nimble in the way you work. You'll ensure the smooth running of the end to end programme through working flexibly across the following areas: • Project management support; including change management, risk and issue management, reporting, status tracking, and project reporting. You'll do all of this using tools such as Clarity & Open Workbench, MSProject. • Project financial management - tracking of budgets and costs • Compliance - ensuring that the programme meets the standards we expect within Capgemini • Provision of standard documents and tools Your profile To get the most out of this role, you'll have: • A strong track record of successful delivery in PMO roles within an IT and Business Change environment. A background in consultancy or professional services delivery would be advantageous though not essential. • A deep understanding of the impact PMO has on good project and programme management. • Brilliant communications and interpersonal skills which you'll use to relate to clients to help them to understand what PMO can offer to them. • Demonstrable experience in starting up a small PMO or elements of a larger PMO or in rescuing an underperforming PMO. • Proven capability to lead junior PMO team members and to guide/mentor their development by building supportive and productive team relationships. • A strong and enduring desire to further your own personal development through studying for ISEB qualifications in PPSO. Why Capgemini is unique Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there. Benefit from learning for life with Capgemini's unique and innovative L&D offering. This is driven by our digital learning platform 'Next' and our 'Learning for all' mindset. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion. 'Get the Future You Want '
Sep 24, 2022
Full time
Location UK Wide, Mobility Required The job on offer In BTS (Business and Technology Solutions), we support our clients through large scale transformations, enabled by brilliant technology solutions. We want the very best for our clients, and we know that the technology we implement can help them achieve great things. We also know that the implementation of a new technology solution impacts everything it touches, so our teams work collaboratively with our clients to ensure smooth and pain-free transitions. We're looking for people who love building great relationships with clients, and who naturally engender trust from those they work with. Coming to work with us means using the right change management techniques to guide our clients through a seamless programme of activity which ensures the smooth running of our technology-enabled transformation projects. Your role As the person responsible for the management of our programme office, you'll have a handle on all elements of the programme, from project management support and control, risk and issue management and the necessary financial controls. You'll use your excellent organisational skills to ensure that the programme is appropriately run, and you'll have a great view of what's going on across the entire programme. You'll be incredibly flexible, adapting to the day to day changes which occur on every significant programme, and nimble in the way you work. You'll ensure the smooth running of the end to end programme through working flexibly across the following areas: • Project management support; including change management, risk and issue management, reporting, status tracking, and project reporting. You'll do all of this using tools such as Clarity & Open Workbench, MSProject. • Project financial management - tracking of budgets and costs • Compliance - ensuring that the programme meets the standards we expect within Capgemini • Provision of standard documents and tools Your profile To get the most out of this role, you'll have: • A strong track record of successful delivery in PMO roles within an IT and Business Change environment. A background in consultancy or professional services delivery would be advantageous though not essential. • A deep understanding of the impact PMO has on good project and programme management. • Brilliant communications and interpersonal skills which you'll use to relate to clients to help them to understand what PMO can offer to them. • Demonstrable experience in starting up a small PMO or elements of a larger PMO or in rescuing an underperforming PMO. • Proven capability to lead junior PMO team members and to guide/mentor their development by building supportive and productive team relationships. • A strong and enduring desire to further your own personal development through studying for ISEB qualifications in PPSO. Why Capgemini is unique Capgemini offers the opportunity to shape your career path, based on your interests and ambitions. For example, if you want to become a 'People Manager' Connected Manager learning journey is there for you. If you want to become an 'Architect' our Global Architect Community offerings can help you get there. Benefit from learning for life with Capgemini's unique and innovative L&D offering. This is driven by our digital learning platform 'Next' and our 'Learning for all' mindset. Get the future you want Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want. About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion. 'Get the Future You Want '