We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
2nd Line Infrastructure Engineer Clearance: High level of security clearance - DV Location: Full-time onsite to Huntingdon, Cambridge shire UK Are you an Engineer interested in new technology and trends with a strong track record in IT Support? Would you like to be part of a growing Operational Support team? UNLEASH YOUR POTENTIAL Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundation of our Leidos culture is our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission. Passionate about customer success by being determined to understand and respond to our customers' needs as if they were our own. United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate. Are you ready your next challenge? Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Candidate must be eligible to undergo security clearance (DV). Your Role and Responsibilities The preferred candidate will demonstrate effective application of IT Support and extensive knowledge across a variety of technologies such as, Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V), Microsoft Windows 10, Microsoft Deployment Toolkit, Microsoft Stack Technologies (Sharepoint / SQL Server), Anti-Virus applications, Geo-Spatial applications, networking technologies and storage. The role will provide technical exposure variance across both outcomes based project activities and operational (Business as Usual) support activities. The duties of the role will include providing remote support via telephone, so excellent communication skills are essential. There is also a requirement to provide out of hours on call support. You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service. Who do we need? We are looking for someone with a passion for IT Support, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges. Have excellent knowledge of Windows Server Environments, from Server 2003 - 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support; Have excellent knowledge of Windows Desktop Environments such as Windows 10; Have good general knowledge of Virtualized Environments such as VMware and Hyper-V; Have good general knowledge of TCP/IP and networking technologies; Have good general knowledge of Microsoft stack technologies such as SharePoint, MS SQL, MS Exchange & CLI tooling such as PowerShell; Have good general knowledge of SAN storage technologies; Have excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer Possess excellent communication skills Have experience of producing and updating technical documentation to a high standard; Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
Apr 17, 2024
Full time
2nd Line Infrastructure Engineer Clearance: High level of security clearance - DV Location: Full-time onsite to Huntingdon, Cambridge shire UK Are you an Engineer interested in new technology and trends with a strong track record in IT Support? Would you like to be part of a growing Operational Support team? UNLEASH YOUR POTENTIAL Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundation of our Leidos culture is our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission. Passionate about customer success by being determined to understand and respond to our customers' needs as if they were our own. United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate. Are you ready your next challenge? Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Candidate must be eligible to undergo security clearance (DV). Your Role and Responsibilities The preferred candidate will demonstrate effective application of IT Support and extensive knowledge across a variety of technologies such as, Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V), Microsoft Windows 10, Microsoft Deployment Toolkit, Microsoft Stack Technologies (Sharepoint / SQL Server), Anti-Virus applications, Geo-Spatial applications, networking technologies and storage. The role will provide technical exposure variance across both outcomes based project activities and operational (Business as Usual) support activities. The duties of the role will include providing remote support via telephone, so excellent communication skills are essential. There is also a requirement to provide out of hours on call support. You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service. Who do we need? We are looking for someone with a passion for IT Support, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges. Have excellent knowledge of Windows Server Environments, from Server 2003 - 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support; Have excellent knowledge of Windows Desktop Environments such as Windows 10; Have good general knowledge of Virtualized Environments such as VMware and Hyper-V; Have good general knowledge of TCP/IP and networking technologies; Have good general knowledge of Microsoft stack technologies such as SharePoint, MS SQL, MS Exchange & CLI tooling such as PowerShell; Have good general knowledge of SAN storage technologies; Have excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer Possess excellent communication skills Have experience of producing and updating technical documentation to a high standard; Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
Employer description: Sota Solutions is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services for small, medium and large enterprises, public sector organisations, as well as other service providers. Established for over 30 years and with a £6M turnover and strong balance sheet, the company's facilities include two data centres, a disaster recovery suite, a network operations centre, located in a highly secure twenty-five-acre science park campus in Kent. Join us and be part of the tech revolution. Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Job overview: As part of your IT Apprenticeship role you will provide 1st and 2nd Level Service Desk / Remote Support, basic maintenance and low complexity system builds / installation across the Sota Solutions portfolio of services. You will shadow existing permanent members of the team, throughout the learning cycle, until either the end of their programme or until they are ready to move on. Aside from on-going developmental support, your role may be perceived as the equivalent of a Service Desk Analyst or Service Delivery Engineer roles in all other respects, depending on the individuals on-going attainment. Salary: £15,000 per annum. Main responsibilities: Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies Manage calls from customers and log tickets into the Sota Service Desk Management Tool Ensure all problems are progressed in line with Sota best practice Manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion Appropriately identify and prioritise customer problems/requests to ensure that Sota maintains high levels of customer satisfaction to provide basic engineering support in respect of the build, configuration and deployment of new systems into production to support Ensure that resolved escalation procedures are complied with in a timely and appropriate fashion Continuously strive to improve the efficiency and quality of the service Ensure compliance with all policies, processes and procedures mandated by the company Required skills: Has a keen interest in IT Demonstrates good interactive and communications skills Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Personal qualities: Is well organised and practical, with a logical, diagnostic approach to problem solving Pays careful, close attention to detail Has an appreciation of what may be involved in supporting and installing IT hardware and software solutions and is keen to develop IT skills and capabilities Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 37.5 hours, Monday to Friday, 8:45am - 5:15pm. Benefits: Pension Life Assurance Income Protection Perkbox Membership Free use of on-site swimming pool Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 17, 2024
Full time
Employer description: Sota Solutions is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services for small, medium and large enterprises, public sector organisations, as well as other service providers. Established for over 30 years and with a £6M turnover and strong balance sheet, the company's facilities include two data centres, a disaster recovery suite, a network operations centre, located in a highly secure twenty-five-acre science park campus in Kent. Join us and be part of the tech revolution. Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Job overview: As part of your IT Apprenticeship role you will provide 1st and 2nd Level Service Desk / Remote Support, basic maintenance and low complexity system builds / installation across the Sota Solutions portfolio of services. You will shadow existing permanent members of the team, throughout the learning cycle, until either the end of their programme or until they are ready to move on. Aside from on-going developmental support, your role may be perceived as the equivalent of a Service Desk Analyst or Service Delivery Engineer roles in all other respects, depending on the individuals on-going attainment. Salary: £15,000 per annum. Main responsibilities: Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies Manage calls from customers and log tickets into the Sota Service Desk Management Tool Ensure all problems are progressed in line with Sota best practice Manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion Appropriately identify and prioritise customer problems/requests to ensure that Sota maintains high levels of customer satisfaction to provide basic engineering support in respect of the build, configuration and deployment of new systems into production to support Ensure that resolved escalation procedures are complied with in a timely and appropriate fashion Continuously strive to improve the efficiency and quality of the service Ensure compliance with all policies, processes and procedures mandated by the company Required skills: Has a keen interest in IT Demonstrates good interactive and communications skills Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Personal qualities: Is well organised and practical, with a logical, diagnostic approach to problem solving Pays careful, close attention to detail Has an appreciation of what may be involved in supporting and installing IT hardware and software solutions and is keen to develop IT skills and capabilities Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 37.5 hours, Monday to Friday, 8:45am - 5:15pm. Benefits: Pension Life Assurance Income Protection Perkbox Membership Free use of on-site swimming pool Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Our client a leading Consultancy based in Sale. They are going through a continued period of growth and are looking to recruit a 1st/2nd Line Engineer who will be responsible for providing technical support to their internal users currently sitting at around the 500 mark. Job Title: 1st/2nd Line Engineer Location: Liverpool Salary: Up to £27,000 DOE Our client a leading Consultancy who are based in Liverpool. They are going through a continued period of growth and are looking to recruit a 1st/2nd Line Engineer who will be responsible for providing technical support to their user base. Key Responsibilities: Minimum of 1 year of hands-on experience in the support of Microsoft Windows networked environments, encompassing both installation and configuration. Proven expertise in user administration within the context of an Active Directory Office 365 hybrid environment. Demonstrated proficiency in the setup, configuration, and maintenance of various peripherals, including printers and scanners. Adept in a wide spectrum of software applications, spanning word processing, spreadsheet management, and email communications. Possesses outstanding interpersonal and communication skills. Demonstrated experience working within the help desk of a sizable organisation. Familiarity with Dell laptops and Windows 12, reflecting practical hands-on experience. Proven track record of working with Microsoft Office 365 in a Microsoft Exchange Server Hybrid environment. You must hold a UK Driving licence If you are looking to join a well reconginsied and growing company with great career progression opportunities, we would love to hear from you. For further information about this role or other IT Opportunities in the North West, please contact me for a confidential discussion on or call me on + Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Apr 17, 2024
Full time
Our client a leading Consultancy based in Sale. They are going through a continued period of growth and are looking to recruit a 1st/2nd Line Engineer who will be responsible for providing technical support to their internal users currently sitting at around the 500 mark. Job Title: 1st/2nd Line Engineer Location: Liverpool Salary: Up to £27,000 DOE Our client a leading Consultancy who are based in Liverpool. They are going through a continued period of growth and are looking to recruit a 1st/2nd Line Engineer who will be responsible for providing technical support to their user base. Key Responsibilities: Minimum of 1 year of hands-on experience in the support of Microsoft Windows networked environments, encompassing both installation and configuration. Proven expertise in user administration within the context of an Active Directory Office 365 hybrid environment. Demonstrated proficiency in the setup, configuration, and maintenance of various peripherals, including printers and scanners. Adept in a wide spectrum of software applications, spanning word processing, spreadsheet management, and email communications. Possesses outstanding interpersonal and communication skills. Demonstrated experience working within the help desk of a sizable organisation. Familiarity with Dell laptops and Windows 12, reflecting practical hands-on experience. Proven track record of working with Microsoft Office 365 in a Microsoft Exchange Server Hybrid environment. You must hold a UK Driving licence If you are looking to join a well reconginsied and growing company with great career progression opportunities, we would love to hear from you. For further information about this role or other IT Opportunities in the North West, please contact me for a confidential discussion on or call me on + Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Hott Source Limited
Newcastle Upon Tyne, Tyne And Wear
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Newcastle Upon Tyne, United Kingdom Salary : £25,000 - £30,000 + Excellent BenefitsA long-standing (20+ years) IT Solutions and Service Provider has an exciting new opportunity for a 2nd Line Engineer to join them in Newcastle, supporting the infrastructure of high-profile customers. This business partners with leading tech vendors including Microsoft, VMware, Cisco, and many more. They add to their customer base year upon year leading them to where they are today, one of the UK's best rated MSPs with an extensive list of clients in the local area and further afield.Your role as an IT Support Engineer will involve managing and administering a wide range of cloud platforms and services, migrating workloads to the Cloud, assisting the project team onboarding customers, and direct remote support of users. They need someone possessing strong technical knowledge relating to cloud infrastructure (Microsoft Azure) who can maintain their clients' IT systems and services, managing tickets and requests. What this Position Entails: Project work / infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation, and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016 / 2019 / 2022 AD, Group Policy Exchange and Exchange Online Backup and DR Networking and IT Security Excellent customer service skills (MSP experience desirable) Benefits: Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.) 25 Days holiday, increasing with service Company pool cars Weekly team socials, lunches, and larger company-wide events Staff receive the best and latest hardware, and software, for work/personal use If you believe this is a great match for you, please apply for much more info.
Apr 16, 2024
Full time
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Newcastle Upon Tyne, United Kingdom Salary : £25,000 - £30,000 + Excellent BenefitsA long-standing (20+ years) IT Solutions and Service Provider has an exciting new opportunity for a 2nd Line Engineer to join them in Newcastle, supporting the infrastructure of high-profile customers. This business partners with leading tech vendors including Microsoft, VMware, Cisco, and many more. They add to their customer base year upon year leading them to where they are today, one of the UK's best rated MSPs with an extensive list of clients in the local area and further afield.Your role as an IT Support Engineer will involve managing and administering a wide range of cloud platforms and services, migrating workloads to the Cloud, assisting the project team onboarding customers, and direct remote support of users. They need someone possessing strong technical knowledge relating to cloud infrastructure (Microsoft Azure) who can maintain their clients' IT systems and services, managing tickets and requests. What this Position Entails: Project work / infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation, and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016 / 2019 / 2022 AD, Group Policy Exchange and Exchange Online Backup and DR Networking and IT Security Excellent customer service skills (MSP experience desirable) Benefits: Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.) 25 Days holiday, increasing with service Company pool cars Weekly team socials, lunches, and larger company-wide events Staff receive the best and latest hardware, and software, for work/personal use If you believe this is a great match for you, please apply for much more info.
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Hemel Hempstead, United Kingdom Salary : £32,000 - £36,000 + Excellent BenefitsAn education focused IT Solutions and Service Provider has an exciting new opportunity for a 2nd Line Engineer to join them in Hemel Hempstead, supporting the infrastructure of high-profile customers. This business partners with leading tech vendors including Microsoft, VMware, Cisco, and many more. They add to their customer base year upon year leading them to where they are today, one of the UK's best rated MSPs with an extensive list of clients in the local area and further afield.Your role as an IT Support Engineer will involve managing and administering a wide range of cloud platforms and services, migrating workloads to the Cloud, assisting the project team onboarding customers, and direct remote support of users. They need someone possessing strong technical knowledge relating to cloud infrastructure (Microsoft Azure) who can maintain their clients' IT systems and services, managing tickets and requests. What this Position Entails: Project work / infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation, and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016 / 2019 / 2022 AD, Group Policy Exchange and Exchange Online Backup and DR Networking and IT Security Excellent customer service skills (MSP experience desirable) Benefits: Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.) 25 Days holiday, increasing with service Company pool cars Weekly team socials, lunches, and larger company-wide events Staff receive the best and latest hardware, and software, for work/personal use If you believe this is a great match for you, please apply for much more info.
Apr 16, 2024
Full time
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Hemel Hempstead, United Kingdom Salary : £32,000 - £36,000 + Excellent BenefitsAn education focused IT Solutions and Service Provider has an exciting new opportunity for a 2nd Line Engineer to join them in Hemel Hempstead, supporting the infrastructure of high-profile customers. This business partners with leading tech vendors including Microsoft, VMware, Cisco, and many more. They add to their customer base year upon year leading them to where they are today, one of the UK's best rated MSPs with an extensive list of clients in the local area and further afield.Your role as an IT Support Engineer will involve managing and administering a wide range of cloud platforms and services, migrating workloads to the Cloud, assisting the project team onboarding customers, and direct remote support of users. They need someone possessing strong technical knowledge relating to cloud infrastructure (Microsoft Azure) who can maintain their clients' IT systems and services, managing tickets and requests. What this Position Entails: Project work / infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation, and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016 / 2019 / 2022 AD, Group Policy Exchange and Exchange Online Backup and DR Networking and IT Security Excellent customer service skills (MSP experience desirable) Benefits: Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.) 25 Days holiday, increasing with service Company pool cars Weekly team socials, lunches, and larger company-wide events Staff receive the best and latest hardware, and software, for work/personal use If you believe this is a great match for you, please apply for much more info.
Onsite Support Engineer Location: Gloucester Pay Range/details: £28,000 - £30,000 Permanent The role of the Onsite Support Engineer is to provide onsite, workshop and remote IT support at our clients sites. The role also involves assisting with and implementing projects. Key Responsibilities Onsite Support Engineer Provide onsite IT support at client sites Build and configure client hardware and software to be used at client sites Answer incoming telephone calls, tickets and emails and provide first point of contact as well as escalations to all clients when on their sites Correctly log and update tickets with the required information relating to support requests Manage ticket priority, category, and client updates for tickets in related work queues Manage own ticket queue and work schedule in an efficient manner Manage, monitor, and maintain server and workstation monitoring platform daily Logging support tickets for all issues flagged, including 24/7 and daily checks, notifying the Service Desk Manager of reoccurring outages Raise hardware failures as critical P1 priority and raise outages as critical P1 priority Assist on Project work and Projects run from the Service Desk Ensure Service Desk Co-Ordinator is kept informed of any scheduling conflicts or changes Ensure that time is logged correctly against tickets and is updated accurately and promptly Ensure all paperwork relating to finished work is accurately completed and submitted in a timely manner Provide pre-sales support to clients and highlight sales opportunities to Account Manager To be a member of the Out Of Hours On Call team on a rota basis Qualifications & Requirements Onsite Support Engineer Good knowledge of MS products, Office 365, SharePoint, firewall technologies, networking concepts Good working knowledge of IT hardware Servers, Firewalls, switches, routers, PCs, mobile devices Excellent attention to detail, sound problem-solving skills and analytical thinking Proven experience working in an IT support environment covering several different technical areas English Language (written and verbal) to a GCSE level or equivalent Able to demonstrate good communication skills, written, over the phone and face to face Good customer service skills and experience in providing customer service At least 1 formal IT qualification at entry level or above. For example, GCSE ICT, CompTIA, Microsoft certification, BTech or similar Full driving licence What we can offer Onsite Support Engineer 25 days holiday plus BH s with the opportunity to buy or sell up to an additional 5 days Salary Exchange Pension Scheme Healthcare Cash Plan- claim back the costs of dentist, opticians, physio, prescriptions and much more Life Insurance- 4 times annual salary Employee Assistance Programme including mental health support, legal, financial advice and access to own Mental Health First Aid team Access to 24/7 GP helpline and online GP surgery For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is acting as an Employment Agency in relation to this vacancy. Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a Support engineer, computer support engineer, 2nd line IT engineer, IT helpdesk engineer, or support technician may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega Resource Group is acting as an Employment Business in relation to this vacancy.
Apr 16, 2024
Contractor
Onsite Support Engineer Location: Gloucester Pay Range/details: £28,000 - £30,000 Permanent The role of the Onsite Support Engineer is to provide onsite, workshop and remote IT support at our clients sites. The role also involves assisting with and implementing projects. Key Responsibilities Onsite Support Engineer Provide onsite IT support at client sites Build and configure client hardware and software to be used at client sites Answer incoming telephone calls, tickets and emails and provide first point of contact as well as escalations to all clients when on their sites Correctly log and update tickets with the required information relating to support requests Manage ticket priority, category, and client updates for tickets in related work queues Manage own ticket queue and work schedule in an efficient manner Manage, monitor, and maintain server and workstation monitoring platform daily Logging support tickets for all issues flagged, including 24/7 and daily checks, notifying the Service Desk Manager of reoccurring outages Raise hardware failures as critical P1 priority and raise outages as critical P1 priority Assist on Project work and Projects run from the Service Desk Ensure Service Desk Co-Ordinator is kept informed of any scheduling conflicts or changes Ensure that time is logged correctly against tickets and is updated accurately and promptly Ensure all paperwork relating to finished work is accurately completed and submitted in a timely manner Provide pre-sales support to clients and highlight sales opportunities to Account Manager To be a member of the Out Of Hours On Call team on a rota basis Qualifications & Requirements Onsite Support Engineer Good knowledge of MS products, Office 365, SharePoint, firewall technologies, networking concepts Good working knowledge of IT hardware Servers, Firewalls, switches, routers, PCs, mobile devices Excellent attention to detail, sound problem-solving skills and analytical thinking Proven experience working in an IT support environment covering several different technical areas English Language (written and verbal) to a GCSE level or equivalent Able to demonstrate good communication skills, written, over the phone and face to face Good customer service skills and experience in providing customer service At least 1 formal IT qualification at entry level or above. For example, GCSE ICT, CompTIA, Microsoft certification, BTech or similar Full driving licence What we can offer Onsite Support Engineer 25 days holiday plus BH s with the opportunity to buy or sell up to an additional 5 days Salary Exchange Pension Scheme Healthcare Cash Plan- claim back the costs of dentist, opticians, physio, prescriptions and much more Life Insurance- 4 times annual salary Employee Assistance Programme including mental health support, legal, financial advice and access to own Mental Health First Aid team Access to 24/7 GP helpline and online GP surgery For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is acting as an Employment Agency in relation to this vacancy. Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Candidates who are currently a Support engineer, computer support engineer, 2nd line IT engineer, IT helpdesk engineer, or support technician may be suitable for this position For details of other opportunities available within your chosen field please visit our website (url removed) Omega Resource Group is acting as an Employment Business in relation to this vacancy.
Desktop Support Engineer Up to 35,000 Warrington We have a new opportunity for an experienced Desktop / IT Support Engineer to join a large & successful engineering company to provide user support to around 3000 users based in the UK. Working within an established team of 8 support engineers, your role will be broad and varied, from analysing and resolving end user hardware, software and connectivity issues both desk-side and remote users. The company have a structured training and development plan and a range of opportunities for career progression across the business. They will fund any accreditations or learning required for the role including Microsoft certifications. About You: We are looking for applicants who have experience in a Microsoft Windows environment working at 1st & 2nd line support. You will have experience of: Windows 10/11, MS Office Suite, Office 365. Furthermore, current knowledge of PC hardware and the ability to set up, configure, and rebuild workstations will be useful experience for this role. Knowledge of network technologies. An understanding of PC BIOS and configuring PC and workstation builds. Driving licence is essential as some work will be off site with remote PC builds/Off site Configs. - Milage is paid for by the company. Ticketing System Experience - Pref ServiceNow. Exposures with TCP/IP commands/SCCM/Troubleshooting Skill You will also possess excellent customer relationship, communications and interpersonal skills with prior experience in a similar IT desktop or service role. Working hours; 37.5 per week between the hours of 8am and 6pm depending on your preference. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 16, 2024
Full time
Desktop Support Engineer Up to 35,000 Warrington We have a new opportunity for an experienced Desktop / IT Support Engineer to join a large & successful engineering company to provide user support to around 3000 users based in the UK. Working within an established team of 8 support engineers, your role will be broad and varied, from analysing and resolving end user hardware, software and connectivity issues both desk-side and remote users. The company have a structured training and development plan and a range of opportunities for career progression across the business. They will fund any accreditations or learning required for the role including Microsoft certifications. About You: We are looking for applicants who have experience in a Microsoft Windows environment working at 1st & 2nd line support. You will have experience of: Windows 10/11, MS Office Suite, Office 365. Furthermore, current knowledge of PC hardware and the ability to set up, configure, and rebuild workstations will be useful experience for this role. Knowledge of network technologies. An understanding of PC BIOS and configuring PC and workstation builds. Driving licence is essential as some work will be off site with remote PC builds/Off site Configs. - Milage is paid for by the company. Ticketing System Experience - Pref ServiceNow. Exposures with TCP/IP commands/SCCM/Troubleshooting Skill You will also possess excellent customer relationship, communications and interpersonal skills with prior experience in a similar IT desktop or service role. Working hours; 37.5 per week between the hours of 8am and 6pm depending on your preference. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Senior 3rd Line IT Support Engineer - Hull - 40,000 to 45,000 Principal IT are working with a well known IT Business based in Hull. Our client pride themselves on providing a first class IT & Cyber Support. They are currently on the lookout for a Senior 3rd Line IT Support Engineer to join them on a permanent basis. To be successful in this role they are looking for someone who can hit the ground running in a challenging environment. Your responsibilities within this role will include working alongside the 1st & 2nd Line Team to help resolve tickets and create content to help prevent and ease the future tickets. You will also be assisting with the Infrastructure/Field Team. Windows Server Environments Physical Server Troubleshooting Office 365 Backup Products Essential Skills: A huge passion for IT and technology. Experience of being on a busy 3rd Line Support desk with experience of working with end users via telephone and email Excellent knowledge of IT products including Microsoft Windows Server, Core Infrastructure Server Hardware, Virtualisation, Exchange/Office 365, Azure, Security Solutions (Anti-Virus, Firewalls etc.), Virtualisation Products (Hyper-V & Vmware) Office 365 environments (Exchange, Sharepoint, Teams, Intune & Autopilot) Performing preventative maintenance on PCs, networks and servers as required including both Windows and Third-party update management. Installing, configuring, and troubleshooting network devices including switching, wireless, routers and firewalls. Active Directory/Azure Active Directory Windows 10/Windows 11 Troubleshooting Security Knowledge (Anti-Virus, Anti-Malware, Encryption, MFA Technologies) Firewall Troubleshooting Network Troubleshooting (VLANs, DNS, DHCP) The Package 25 days annual holidays plus bank holidays Birthday off work Excellent training opportunities Fully funded social events Medicash How to Apply If you are interested in hearing more about this Senior 3rd Line IT Support Engineer position or interested in applying for the role please follow the link below or contact Principal IT Directly. INDGH
Apr 16, 2024
Full time
Senior 3rd Line IT Support Engineer - Hull - 40,000 to 45,000 Principal IT are working with a well known IT Business based in Hull. Our client pride themselves on providing a first class IT & Cyber Support. They are currently on the lookout for a Senior 3rd Line IT Support Engineer to join them on a permanent basis. To be successful in this role they are looking for someone who can hit the ground running in a challenging environment. Your responsibilities within this role will include working alongside the 1st & 2nd Line Team to help resolve tickets and create content to help prevent and ease the future tickets. You will also be assisting with the Infrastructure/Field Team. Windows Server Environments Physical Server Troubleshooting Office 365 Backup Products Essential Skills: A huge passion for IT and technology. Experience of being on a busy 3rd Line Support desk with experience of working with end users via telephone and email Excellent knowledge of IT products including Microsoft Windows Server, Core Infrastructure Server Hardware, Virtualisation, Exchange/Office 365, Azure, Security Solutions (Anti-Virus, Firewalls etc.), Virtualisation Products (Hyper-V & Vmware) Office 365 environments (Exchange, Sharepoint, Teams, Intune & Autopilot) Performing preventative maintenance on PCs, networks and servers as required including both Windows and Third-party update management. Installing, configuring, and troubleshooting network devices including switching, wireless, routers and firewalls. Active Directory/Azure Active Directory Windows 10/Windows 11 Troubleshooting Security Knowledge (Anti-Virus, Anti-Malware, Encryption, MFA Technologies) Firewall Troubleshooting Network Troubleshooting (VLANs, DNS, DHCP) The Package 25 days annual holidays plus bank holidays Birthday off work Excellent training opportunities Fully funded social events Medicash How to Apply If you are interested in hearing more about this Senior 3rd Line IT Support Engineer position or interested in applying for the role please follow the link below or contact Principal IT Directly. INDGH
1st Line IT Support Engineer - Reigate - £25,000 - Hybrid Working! Role : 1st Line IT Support Engineer Areas : Reigate Salary : £20,000 - £26,000 - Hybrid Working! I am working on an exciting new opportunity with my client.We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Reigate.This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: Microsoft Office - Outlook, Word, Excel Windows Desktop OS Office 365 Windows Server Azure AD Networking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 16, 2024
Full time
1st Line IT Support Engineer - Reigate - £25,000 - Hybrid Working! Role : 1st Line IT Support Engineer Areas : Reigate Salary : £20,000 - £26,000 - Hybrid Working! I am working on an exciting new opportunity with my client.We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Reigate.This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: Microsoft Office - Outlook, Word, Excel Windows Desktop OS Office 365 Windows Server Azure AD Networking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
2nd Line IT Support Engineer On behalf of our growing Manchester based client, we are recruiting for a talented 2nd Line IT Support Engineer. As a 2 nd Line IT Support Engineer, you will provide 2 nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels. Responsibilities: Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed. Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required. Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues. Maintain accurate and up-to-date customer technical documentation. Continuously develop your skillset to stay updated with emerging technologies and trends. Contribute to the professional growth and development of Junior Engineers by providing guidance and support. Skills and Experience: Ideally, a minimum of 2 years experience in a 2 nd line IT support role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles, protocols & Servers. Email - Postfix/Dovecot/SMTP/IMAP. O365 Benefits This is a great opportunity for a 2 nd Line IT Support Engineer to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits: A dynamic and collaborative work environment Opportunities for professional development and training. 2nd Line IT Support Engineer - Manchester
Apr 16, 2024
Full time
2nd Line IT Support Engineer On behalf of our growing Manchester based client, we are recruiting for a talented 2nd Line IT Support Engineer. As a 2 nd Line IT Support Engineer, you will provide 2 nd line IT support to all end-users and proactively resolve hardware and software issues from all incoming channels. Responsibilities: Serve as the escalation point for incoming support requests and existing tickets from 1st line support, providing expert assistance when needed. Provide on-site support to customers, resolving issues, offering consultations, and conducting proactive maintenance as required. Monitor alerts from customer systems, with a focus on servers and backup systems, and promptly address any issues. Maintain accurate and up-to-date customer technical documentation. Continuously develop your skillset to stay updated with emerging technologies and trends. Contribute to the professional growth and development of Junior Engineers by providing guidance and support. Skills and Experience: Ideally, a minimum of 2 years experience in a 2 nd line IT support role. Proficiency in Active Directory and Azure administration, with hands-on experience. Understanding of networking principles, protocols & Servers. Email - Postfix/Dovecot/SMTP/IMAP. O365 Benefits This is a great opportunity for a 2 nd Line IT Support Engineer to join a company that strongly believes in the development of its employees, and you will be rewarded with the following benefits: A dynamic and collaborative work environment Opportunities for professional development and training. 2nd Line IT Support Engineer - Manchester
Senior Network Support Engineer Our client, a highly respected and specialist IT and telecoms provider are seeking an experienced Senior Network Support Engineer to join their Managed Networks function. This function provides 2nd/3rd line technical support for all customers that have subscribed to the clients Managed Network product range. The role specifically involves specialist support for networking technologies and the ideal candidate will hold proven experience within networking technologies. Key elements of the role include: To assist in the delivery of effective, timely and high-quality services and technical support to customers, network services and internal management systems. Provide technical support and assistance where required to meet agreed customer expectations, and assist in the operation and assurance of all Managed Network products and services in line with agreed KPI's & SLA's Engage with and support other Customer Technology Services teams in the delivery, operation and support of Customer Solutions & Services in relation to all Managed Network products and services. Work closely with both the Network and Operational leads to identify individual development opportunities, mentoring & coaching as necessary and creating a highly efficient, engaged, and motivated team Preferred experience/skills: Experience with Cisco Routers/Switches Implementing and configuring routing protocols (EIGRP/OSPF/BGP) This is a exciting opportunity to join a company with a reputation for consistently delivering high quality products and services who value their team and support and encourage development and progression Relocation packages are available Attractive salary and incredible benefits including flexible working
Apr 16, 2024
Full time
Senior Network Support Engineer Our client, a highly respected and specialist IT and telecoms provider are seeking an experienced Senior Network Support Engineer to join their Managed Networks function. This function provides 2nd/3rd line technical support for all customers that have subscribed to the clients Managed Network product range. The role specifically involves specialist support for networking technologies and the ideal candidate will hold proven experience within networking technologies. Key elements of the role include: To assist in the delivery of effective, timely and high-quality services and technical support to customers, network services and internal management systems. Provide technical support and assistance where required to meet agreed customer expectations, and assist in the operation and assurance of all Managed Network products and services in line with agreed KPI's & SLA's Engage with and support other Customer Technology Services teams in the delivery, operation and support of Customer Solutions & Services in relation to all Managed Network products and services. Work closely with both the Network and Operational leads to identify individual development opportunities, mentoring & coaching as necessary and creating a highly efficient, engaged, and motivated team Preferred experience/skills: Experience with Cisco Routers/Switches Implementing and configuring routing protocols (EIGRP/OSPF/BGP) This is a exciting opportunity to join a company with a reputation for consistently delivering high quality products and services who value their team and support and encourage development and progression Relocation packages are available Attractive salary and incredible benefits including flexible working
Circle Recruitment
Bishop's Stortford, Hertfordshire
3rd Line/ Senior Service Desk Engineer - £35K-£50K - Microsoft Gold Partner (Hybrid Working) Looking to join a forward-thinking MSP who pride themselves on staff wellbeing, flexible working and a clear progression path with in-house training? With big growth plans for 2024, this leading MSP in Bishop's Stortford are looking to grow their IT Service Desk across the board. Key Skills required: Previous commercial IT Service Desk experience, preferably in an MSP environment Window Server 22/19 & Desktop OS experience Hyper-V virtualisation Office 365 maintenance and administration (Exchange, SharePoint, OneDrive, Teams) Active Directory, Azure AD Group Policy (DNS/DHCP) Networking - good experience with hardware firewall technologies, VPNs etc Proven experience troubleshooting and diagnostic experience via logs, tickets and reports The roles and responsibilities of the Senior Service Desk Engineer include administering escalated support requests, accurate call logging and relevant escalation when necessary. Working closely with the Service Desk team in a collaborative environment and line management whilst sharing experience and skills where applicable. With this opportunity, you will achieve: Starting salary £35k-£50k (DOE) 31 days annual leave including Bank Holidays Flexible working hours & Hybrid working Additional wellbeing days and volunteering days of your choice Private healthcare Enhanced pension plan Profile share scheme Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, 3rd line, IT Support, IT Helpdesk , IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, MSP, Microsoft Gold Partner, Chelmsford, bishops stortford, harlow, essex, Hertfordshire, sharepoint Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Apr 16, 2024
Full time
3rd Line/ Senior Service Desk Engineer - £35K-£50K - Microsoft Gold Partner (Hybrid Working) Looking to join a forward-thinking MSP who pride themselves on staff wellbeing, flexible working and a clear progression path with in-house training? With big growth plans for 2024, this leading MSP in Bishop's Stortford are looking to grow their IT Service Desk across the board. Key Skills required: Previous commercial IT Service Desk experience, preferably in an MSP environment Window Server 22/19 & Desktop OS experience Hyper-V virtualisation Office 365 maintenance and administration (Exchange, SharePoint, OneDrive, Teams) Active Directory, Azure AD Group Policy (DNS/DHCP) Networking - good experience with hardware firewall technologies, VPNs etc Proven experience troubleshooting and diagnostic experience via logs, tickets and reports The roles and responsibilities of the Senior Service Desk Engineer include administering escalated support requests, accurate call logging and relevant escalation when necessary. Working closely with the Service Desk team in a collaborative environment and line management whilst sharing experience and skills where applicable. With this opportunity, you will achieve: Starting salary £35k-£50k (DOE) 31 days annual leave including Bank Holidays Flexible working hours & Hybrid working Additional wellbeing days and volunteering days of your choice Private healthcare Enhanced pension plan Profile share scheme Plus much more Apply now to (dot) com to join our client's dynamic and friendly team. Key skills: Windows Server, 1st line, 2nd line, 3rd line, IT Support, IT Helpdesk , IT Service desk, Azure, Endpoint, Intune, IT Infrastructure, MSP, Microsoft Gold Partner, Chelmsford, bishops stortford, harlow, essex, Hertfordshire, sharepoint Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
IT Support Engineer Borehamwood £30,000 - £40,000 + Hybrid + Education funding An exciting opportunity beckons for an experienced IT 2nd / 3rd line support Engineer to excel within an established company, where you will have the opportunity to be involved with a wide range of challenges. This role offers a chance to enhance your existing skills and make the most of your career-acquired knowledge. As an IT 2nd / 3rd Line Support Service Desk Engineer, your duties encompass performing root-cause analysis and preventing reoccurring issues happening. The company is a Microsoft Solutions partner and have been established for over a decade providing high quality solutions to their customers. They have a client base in London and various parts of Europe. Due to their growth, they are currently on the lookout for an 2nd / 3rd Line Service Desk Engineer to join their talented IT service desk team. This opportunity allows you to broaden your experience in the IT sector and work with innovative Microsoft technologies. You will split your time between the service desk and being able to work from home a minimum of once per day, with the company office in Borehamwood. You will look to thrive in a highly technical environment where the team look out for each other. The ideal candidate will have strong experience providing 2nd line support and 3rd Line support on the service desk and look to learn how to solve complex technical issues. Having strong knowledge of the backend of Office 365 including Exchange online, SharePoint online, Teams, OneDrive, Azure Active Directory, and others. Previously working in an MSP environment is advantageous.This is an outstanding opportunity to work with the latest IT technologies, collaborate with an established company, and advance your IT career with available progression and training opportunities within the company. The company will provide funding on any exams and certification you look to take. The person: 3+ years of experience providing 1st line and 2nd Line support on a service desk setting, including in an MSP environment (beneficial) Strong backend knowledge of Office 365, such as, Exchange online, SharePoint Online, OneDrive, Azure Active Directory. Also, Intune and Windows Server or any other server. Good networking knowledge DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN Willingness to learn and develop technical skills The role: Working in a team of service desk engineers when necessary to ensure an elevated level of customer service is provided to customers. Providing IT consultancy and participating in project work, including setting up and configuring new equipment. Supporting the service desk with 1st line, 2nd line and 3rd line support tickets on issues with Microsoft Office 365, Intune, Windows Servers and Azure Providing good customer service to the internal business both verbally and written, so issues are resolved. Reference Number: BBBH222030 To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Apr 16, 2024
Full time
IT Support Engineer Borehamwood £30,000 - £40,000 + Hybrid + Education funding An exciting opportunity beckons for an experienced IT 2nd / 3rd line support Engineer to excel within an established company, where you will have the opportunity to be involved with a wide range of challenges. This role offers a chance to enhance your existing skills and make the most of your career-acquired knowledge. As an IT 2nd / 3rd Line Support Service Desk Engineer, your duties encompass performing root-cause analysis and preventing reoccurring issues happening. The company is a Microsoft Solutions partner and have been established for over a decade providing high quality solutions to their customers. They have a client base in London and various parts of Europe. Due to their growth, they are currently on the lookout for an 2nd / 3rd Line Service Desk Engineer to join their talented IT service desk team. This opportunity allows you to broaden your experience in the IT sector and work with innovative Microsoft technologies. You will split your time between the service desk and being able to work from home a minimum of once per day, with the company office in Borehamwood. You will look to thrive in a highly technical environment where the team look out for each other. The ideal candidate will have strong experience providing 2nd line support and 3rd Line support on the service desk and look to learn how to solve complex technical issues. Having strong knowledge of the backend of Office 365 including Exchange online, SharePoint online, Teams, OneDrive, Azure Active Directory, and others. Previously working in an MSP environment is advantageous.This is an outstanding opportunity to work with the latest IT technologies, collaborate with an established company, and advance your IT career with available progression and training opportunities within the company. The company will provide funding on any exams and certification you look to take. The person: 3+ years of experience providing 1st line and 2nd Line support on a service desk setting, including in an MSP environment (beneficial) Strong backend knowledge of Office 365, such as, Exchange online, SharePoint Online, OneDrive, Azure Active Directory. Also, Intune and Windows Server or any other server. Good networking knowledge DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN Willingness to learn and develop technical skills The role: Working in a team of service desk engineers when necessary to ensure an elevated level of customer service is provided to customers. Providing IT consultancy and participating in project work, including setting up and configuring new equipment. Supporting the service desk with 1st line, 2nd line and 3rd line support tickets on issues with Microsoft Office 365, Intune, Windows Servers and Azure Providing good customer service to the internal business both verbally and written, so issues are resolved. Reference Number: BBBH222030 To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
A well-known TV Production Company seeking an IT Support Technician to help provide 1 st support to users within the group. This role is based in London and supports multiple group locations in London ensuring systems are maintained and supported to the highest standards. This is the perfect role to progress in time into a 2nd Line Engineer, the company offers great career progression (they've a large IT Team!) and the role is paying up to £30,000 plus offering great benefits. The role is hybrid, meaning the 50% of the time you'll be required to be in the office (central London, near Holborn), 50% of the time you'll be working from home. Role Responsibilities: Answering support requests via the IT service desk, by phone and face to face. To take ownership of support requests, ensuring they are logged and updated in appropriate systems. To escalate more complex problems to the relevant personnel, collaborating effectively and keeping end users updated. Administration of identity platforms including Active Directory and Okta to set up user accounts and manage access permissions. Configure and build end user devices in a timely fashion, for deployment at scale. Carry out day to day maintenance, administration and support on end user devices including laptops, desktops and mobiles/tablets. Contribute to the growing Tech Ops knowledgebase, updating both internal and customer facing documentation. Maintain asset register and ensure necessary equipment remains available for loans or replacements at short notice. Maintain best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards Some travel within the UK may be required. On occasion may need to work outside of normal office hours and will be required to be part of on an on-call weekend rota. Required skills and experience: ITIL 4 certified to Foundation level or a demonstrable understanding of key principles Recent experience of working in a tech support role, preferably in a media business Strong troubleshooting skills, particularly around hardware, software and networking Proficient in modern operating systems including Windows 10 and macOS Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP Experience of Office 365 and G Suite
Apr 16, 2024
Full time
A well-known TV Production Company seeking an IT Support Technician to help provide 1 st support to users within the group. This role is based in London and supports multiple group locations in London ensuring systems are maintained and supported to the highest standards. This is the perfect role to progress in time into a 2nd Line Engineer, the company offers great career progression (they've a large IT Team!) and the role is paying up to £30,000 plus offering great benefits. The role is hybrid, meaning the 50% of the time you'll be required to be in the office (central London, near Holborn), 50% of the time you'll be working from home. Role Responsibilities: Answering support requests via the IT service desk, by phone and face to face. To take ownership of support requests, ensuring they are logged and updated in appropriate systems. To escalate more complex problems to the relevant personnel, collaborating effectively and keeping end users updated. Administration of identity platforms including Active Directory and Okta to set up user accounts and manage access permissions. Configure and build end user devices in a timely fashion, for deployment at scale. Carry out day to day maintenance, administration and support on end user devices including laptops, desktops and mobiles/tablets. Contribute to the growing Tech Ops knowledgebase, updating both internal and customer facing documentation. Maintain asset register and ensure necessary equipment remains available for loans or replacements at short notice. Maintain best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards Some travel within the UK may be required. On occasion may need to work outside of normal office hours and will be required to be part of on an on-call weekend rota. Required skills and experience: ITIL 4 certified to Foundation level or a demonstrable understanding of key principles Recent experience of working in a tech support role, preferably in a media business Strong troubleshooting skills, particularly around hardware, software and networking Proficient in modern operating systems including Windows 10 and macOS Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP Experience of Office 365 and G Suite
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
Apr 16, 2024
Full time
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
3rd Line Engineer -Azure, VMware, Networking, Infrastructure - Sheffield - Hybrid - £35,000 - £40,000 Company I'm partnered with a leading Managed Service Provider (MSP) based in Sheffield, who is experiencing rapid growth and is seeking a talented 3rd Line Support Engineer to join the dynamic team. As a company, they take pride on delivering excellent IT solutions and work with a diverse client base, which puts them in a really good spot financially. Role As a 3rd Line Support Engineer, you will play a crucial role in providing advanced technical support and solutions. This role involves managing escalated technical issues, collaborating with other support levels, and actively participating in IT projects. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to thrive in a fast-paced and client-focused environment. Responsibilities Manage and resolve escalated technical issues from clients in a timely and efficient manner. Collaborate with 1st and 2nd line support teams to ensure a seamless support experience for clients. Participate in the planning, implementation, and maintenance of IT projects. Provide expertise in areas such as server administration, network troubleshooting, and system optimization. Proactively identify and address potential issues to prevent service disruptions. Document support processes and contribute to the knowledge base for continuous improvement. Qualifications Minimum of 3 years of experience in a 3rd line support or similar technical role. Proficient in server administration, network infrastructure, and troubleshooting. Experience with O365, Azure & VMware. Relevant certifications (Azure Fundamentals, Veeam, VMware) preferred. Excellent communication and interpersonal skills. Benefits Competitive salary commensurate with experience. Health, dental, and vision insurance. Opportunities for professional development and career advancement. Apply Now! If you're looking for the next step in your career and have a skill set which consists of Office 365, Windows Server, Azure, Networking, VMware & Projects then waste no time and apply for this role immediately. 3rd Line Engineer -Azure, VMware, Networking, Infrastructure - Sheffield - Hybrid - £35,000 - £40,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Apr 16, 2024
Full time
3rd Line Engineer -Azure, VMware, Networking, Infrastructure - Sheffield - Hybrid - £35,000 - £40,000 Company I'm partnered with a leading Managed Service Provider (MSP) based in Sheffield, who is experiencing rapid growth and is seeking a talented 3rd Line Support Engineer to join the dynamic team. As a company, they take pride on delivering excellent IT solutions and work with a diverse client base, which puts them in a really good spot financially. Role As a 3rd Line Support Engineer, you will play a crucial role in providing advanced technical support and solutions. This role involves managing escalated technical issues, collaborating with other support levels, and actively participating in IT projects. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to thrive in a fast-paced and client-focused environment. Responsibilities Manage and resolve escalated technical issues from clients in a timely and efficient manner. Collaborate with 1st and 2nd line support teams to ensure a seamless support experience for clients. Participate in the planning, implementation, and maintenance of IT projects. Provide expertise in areas such as server administration, network troubleshooting, and system optimization. Proactively identify and address potential issues to prevent service disruptions. Document support processes and contribute to the knowledge base for continuous improvement. Qualifications Minimum of 3 years of experience in a 3rd line support or similar technical role. Proficient in server administration, network infrastructure, and troubleshooting. Experience with O365, Azure & VMware. Relevant certifications (Azure Fundamentals, Veeam, VMware) preferred. Excellent communication and interpersonal skills. Benefits Competitive salary commensurate with experience. Health, dental, and vision insurance. Opportunities for professional development and career advancement. Apply Now! If you're looking for the next step in your career and have a skill set which consists of Office 365, Windows Server, Azure, Networking, VMware & Projects then waste no time and apply for this role immediately. 3rd Line Engineer -Azure, VMware, Networking, Infrastructure - Sheffield - Hybrid - £35,000 - £40,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
2nd Line Support Engineer required by market leading organisation based in South Wales. This is a permanent position on a hybrid working basis with 2 days a week onsite (With flexibility). You will join an experienced IT Support Team responsible for supporting traditional IT systems and services, the role will be focused on supporting technologies key to the operational success of the business. This is a hands-on role, working towards targeted Service Level Agreements (SLAs) to support the business, will be involved in exciting new technologies and systems and will co-ordinate and assist with the roll out of related projects within the businesses. Main Duties: Monitor Service Desk tickets and provide 2nd line onsite and remote support. Work to set KPI s to maintain the departments SLA to the business. Administer ICT Operational environments and services such as CUTE, CUSS. Provide incident and problem management for the IT operational systems including servers, desktop, network, software and more. Mentor and cross train team members on existing and new technologies. Document best practices and support procedures. Work with Project Managers to implement new projects to deliver new operational technology solutions. Develop and implement small projects to deliver new technology solutions. Produce systems documentation. Maintain inventory and asset configuration documentation. Carry out special tasks at Management's direction. Provide training to other departments about how best to use the systems available within the business. Required Background: Strong technical knowledge of Microsoft s Server Operating Systems 2012/2016/2019. Strong technical knowledge of Microsoft s Client Operating Systems, primarily Windows 10/11. Good technical knowledge of Backup & DR services. Good knowledge of application support with MS Office and Office 365. Good knowledge of VoIP Telephony systems. Managing deployments / rollouts of IT systems and projects. Active Directory Group Policy and user and group administration. Excellent understanding of PC hardware set-up and configuration. Good knowledge of LAN/WAN networking. Ability to troubleshoot network issues. Ability to work under pressure. Ability to work as an individual and as part of a team. Ability to develop effective working relationships. Professional and confident. This fantastic role comes with an excellent basic salary and is accompanied by a benefits package which includes: Remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more.
Apr 16, 2024
Full time
2nd Line Support Engineer required by market leading organisation based in South Wales. This is a permanent position on a hybrid working basis with 2 days a week onsite (With flexibility). You will join an experienced IT Support Team responsible for supporting traditional IT systems and services, the role will be focused on supporting technologies key to the operational success of the business. This is a hands-on role, working towards targeted Service Level Agreements (SLAs) to support the business, will be involved in exciting new technologies and systems and will co-ordinate and assist with the roll out of related projects within the businesses. Main Duties: Monitor Service Desk tickets and provide 2nd line onsite and remote support. Work to set KPI s to maintain the departments SLA to the business. Administer ICT Operational environments and services such as CUTE, CUSS. Provide incident and problem management for the IT operational systems including servers, desktop, network, software and more. Mentor and cross train team members on existing and new technologies. Document best practices and support procedures. Work with Project Managers to implement new projects to deliver new operational technology solutions. Develop and implement small projects to deliver new technology solutions. Produce systems documentation. Maintain inventory and asset configuration documentation. Carry out special tasks at Management's direction. Provide training to other departments about how best to use the systems available within the business. Required Background: Strong technical knowledge of Microsoft s Server Operating Systems 2012/2016/2019. Strong technical knowledge of Microsoft s Client Operating Systems, primarily Windows 10/11. Good technical knowledge of Backup & DR services. Good knowledge of application support with MS Office and Office 365. Good knowledge of VoIP Telephony systems. Managing deployments / rollouts of IT systems and projects. Active Directory Group Policy and user and group administration. Excellent understanding of PC hardware set-up and configuration. Good knowledge of LAN/WAN networking. Ability to troubleshoot network issues. Ability to work under pressure. Ability to work as an individual and as part of a team. Ability to develop effective working relationships. Professional and confident. This fantastic role comes with an excellent basic salary and is accompanied by a benefits package which includes: Remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more.
1st / 2nd Line IT Support Engineer. Based in Wembley my client is recruiting for an 1st / 2nd Line IT Support Engineer. This role offers 2 days remote with 3 days site-based working. You must have at least 3 years plus recent experience within a similar IT Support Engineer / 1st and 2nd Line IT Support role - please only send in your CV if you have this experience and live close to Wembley ! Salary: £33k-£35k + £2k On-Call Allowance after settling in period + Benefits Please note: There will be a requirement to travel to different sites to cover, projects, meetings, etc. You must also have a flexible approach to working hours as the role does require out of hours support and weekend work (You will be on call 1 week in every 4 or 5 weeks after you have settled into the role but you will receive an extra £2k on-call allowance). You must have: Excellent communication and interpersonal skills. At least 3 years IT support experience in a similar role. Windows 10/Windows 11. Active Directory. Good analytical and organisational skills. Working knowledge of Microsoft Desktop OS. Good working knowledge of Microsoft 365 applications. Good working knowledge MS Teams. Working knowledge of Wi-Fi in a commercial environment. Role involves: Provide 1st/2nd line support for end users. To assist with the development and implementation of IT policies and procedures. Day to day administration of the networks hardware, software, infrastructure and end users. To assist with IT Network and Systems issues. To provide remote monitoring and on-site system support. To support the EPOS, ticketing and telephone system applications. To monitor IT security and support the administration functions. To support a number of IT projects, upgrade and change programmes. Ensure Backups are working correctly. Management of Spam/Anti-virus systems To carry out other duties as required. Please send your CV ASAP and I will get back to you!
Apr 16, 2024
Full time
1st / 2nd Line IT Support Engineer. Based in Wembley my client is recruiting for an 1st / 2nd Line IT Support Engineer. This role offers 2 days remote with 3 days site-based working. You must have at least 3 years plus recent experience within a similar IT Support Engineer / 1st and 2nd Line IT Support role - please only send in your CV if you have this experience and live close to Wembley ! Salary: £33k-£35k + £2k On-Call Allowance after settling in period + Benefits Please note: There will be a requirement to travel to different sites to cover, projects, meetings, etc. You must also have a flexible approach to working hours as the role does require out of hours support and weekend work (You will be on call 1 week in every 4 or 5 weeks after you have settled into the role but you will receive an extra £2k on-call allowance). You must have: Excellent communication and interpersonal skills. At least 3 years IT support experience in a similar role. Windows 10/Windows 11. Active Directory. Good analytical and organisational skills. Working knowledge of Microsoft Desktop OS. Good working knowledge of Microsoft 365 applications. Good working knowledge MS Teams. Working knowledge of Wi-Fi in a commercial environment. Role involves: Provide 1st/2nd line support for end users. To assist with the development and implementation of IT policies and procedures. Day to day administration of the networks hardware, software, infrastructure and end users. To assist with IT Network and Systems issues. To provide remote monitoring and on-site system support. To support the EPOS, ticketing and telephone system applications. To monitor IT security and support the administration functions. To support a number of IT projects, upgrade and change programmes. Ensure Backups are working correctly. Management of Spam/Anti-virus systems To carry out other duties as required. Please send your CV ASAP and I will get back to you!