Essential Job Functions Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs. Coordinates hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy. Recommends resolution to complex matters of significance and coordinates the implementation of the approved course of action. Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved. Oversees the installation of client department-specific applications and systems. Ensures installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed. Coordinates testing, upgrades and configuration of system files and services. Ensures changes are in accordance with appropriate operating procedures; recommends revisions or changes based upon results. Prepares for and prescribes approaches to possible downstream implications. Utilizes standard corporate tools to record change and problem activities for tracking purposes. Basic Qualifications Bachelor's degree or equivalent combination of education and experience Bachelor's degree in computer science, or related field preferred Three or more years of experience with computer systems or networking Experience working with computer hardware for installation and upgrades Experience working with software installation/upgrading procedures Experience working with file and system maintenance procedures Other Qualifications Good organization skills to balance and prioritize work, and multitask Good analytical and problem solving skills to troubleshoot systems problems Good communication skills to communicate with support personnel, customers, and managers Ability to work independently and as part of a team
Apr 17, 2024
Full time
Essential Job Functions Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs. Coordinates hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy. Recommends resolution to complex matters of significance and coordinates the implementation of the approved course of action. Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved. Oversees the installation of client department-specific applications and systems. Ensures installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed. Coordinates testing, upgrades and configuration of system files and services. Ensures changes are in accordance with appropriate operating procedures; recommends revisions or changes based upon results. Prepares for and prescribes approaches to possible downstream implications. Utilizes standard corporate tools to record change and problem activities for tracking purposes. Basic Qualifications Bachelor's degree or equivalent combination of education and experience Bachelor's degree in computer science, or related field preferred Three or more years of experience with computer systems or networking Experience working with computer hardware for installation and upgrades Experience working with software installation/upgrading procedures Experience working with file and system maintenance procedures Other Qualifications Good organization skills to balance and prioritize work, and multitask Good analytical and problem solving skills to troubleshoot systems problems Good communication skills to communicate with support personnel, customers, and managers Ability to work independently and as part of a team
Role: Systems Engineer Sector: Finance Salary: £40,000 + Location: Central London My client is seeking a Systems Engineer to bolster and manage our infrastructure, ensuring operational stability, integrity, and efficiency for both in-house information systems and cloud services. Responsibilities include planning, designing, implementing, and supporting complex application and infrastructure projects. You will troubleshoot and resolve hardware and software issues across Windows/UNIX systems, manage user and email accounts, administer network resources, and ensure system security. Additionally, tasks involve installing, configuring, and maintaining operating systems, virtualization platforms, servers, networking, clustering, storage solutions, and software applications. You will also oversee OS, application, and anti-virus updates, optimize storage performance, and implement storage architectures based on industry standards. Role requirements: Bachelor's or Master's degree in Computer Science, Engineering, or a related field Demonstrated proficiency in setting up, configuring, and troubleshooting Windows and UNIX/Linux environments Strong background in administering and optimizing application stacks Extensive Cloud expertise, particularly in AWS, O365, and Azure Experience with virtualization and containerization technologies (e.g., VMware, Virtual Box) Proficiency in utilizing monitoring systems Familiarity with automation tools such as Octopus, Puppet, cfengine, and Chef Advanced scripting abilities (e.g., shell scripts, Perl, Ruby, Python) Solid understanding of networking principles (OSI network layers, TCP/IP) Ability to maintain a high level of motivation, positivity, and performance under pressure Collaborative approach to working with colleagues and clients, even under tight deadlines Strong communication skills, both verbal and written Attentive to detail and proactive in identifying opportunities for process improvement Key responsibilities: Design and execute detailed deployment plans Create and update technical manuals for current systems Ensure smooth handover of new deployments to IT Network & Telco team with relevant documentation and training Assist Network & Telco team in project management for infrastructure projects, ensuring timely and quality delivery Offer support for deployed infrastructure as required Share expertise with fellow engineers and IT Operations team, providing guidance as needed Contribute to the development of new platforms and products using emerging technologies Implement and refine processes within the Firm's network and infrastructure Design and implement network management, provisioning, and enhancement tools in alignment with the Firm's strategies and objectives If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
Role: Systems Engineer Sector: Finance Salary: £40,000 + Location: Central London My client is seeking a Systems Engineer to bolster and manage our infrastructure, ensuring operational stability, integrity, and efficiency for both in-house information systems and cloud services. Responsibilities include planning, designing, implementing, and supporting complex application and infrastructure projects. You will troubleshoot and resolve hardware and software issues across Windows/UNIX systems, manage user and email accounts, administer network resources, and ensure system security. Additionally, tasks involve installing, configuring, and maintaining operating systems, virtualization platforms, servers, networking, clustering, storage solutions, and software applications. You will also oversee OS, application, and anti-virus updates, optimize storage performance, and implement storage architectures based on industry standards. Role requirements: Bachelor's or Master's degree in Computer Science, Engineering, or a related field Demonstrated proficiency in setting up, configuring, and troubleshooting Windows and UNIX/Linux environments Strong background in administering and optimizing application stacks Extensive Cloud expertise, particularly in AWS, O365, and Azure Experience with virtualization and containerization technologies (e.g., VMware, Virtual Box) Proficiency in utilizing monitoring systems Familiarity with automation tools such as Octopus, Puppet, cfengine, and Chef Advanced scripting abilities (e.g., shell scripts, Perl, Ruby, Python) Solid understanding of networking principles (OSI network layers, TCP/IP) Ability to maintain a high level of motivation, positivity, and performance under pressure Collaborative approach to working with colleagues and clients, even under tight deadlines Strong communication skills, both verbal and written Attentive to detail and proactive in identifying opportunities for process improvement Key responsibilities: Design and execute detailed deployment plans Create and update technical manuals for current systems Ensure smooth handover of new deployments to IT Network & Telco team with relevant documentation and training Assist Network & Telco team in project management for infrastructure projects, ensuring timely and quality delivery Offer support for deployed infrastructure as required Share expertise with fellow engineers and IT Operations team, providing guidance as needed Contribute to the development of new platforms and products using emerging technologies Implement and refine processes within the Firm's network and infrastructure Design and implement network management, provisioning, and enhancement tools in alignment with the Firm's strategies and objectives If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you an experienced Hospitality EPoS Engineer looking for a career not just a job? Love being Field based and live Commutable to Oldbury? We are looking for a professional and dedicated engineer to provide technical support for our National customer base both remotely and in the field. ICR Touch Software knowledge as well as Hospitality EPoS experience is ideal. We are a growing leading supplier and installer of bespoke-programmed electronic point of sale (e.p.o.s.) touchscreen systems throughout the U.K. Major sectors we supply and support are Hospitality and Retail. Our Support Division is a busy, focused environment requiring complete dedication from all those within it. Working closely with managerial staff, all team members aim to support and promote the organisation's aims and objectives which are customer-led. In accordance with instructions and consultation with management, typical work duties and responsibilities include: Speaking to customers to assess their technical requirements, investigating and implementing solutions through consultation with colleagues and suppliers. Attending customer premises to provide these solutions where appropriate. Installation of e.p.o.s. hardware, software and data cabling Participating in our on-going training program in line with our policy of continuous improvement. Qualities, skills and knowledge required: Enthusiasm, commitment, dedication. Customer focus at all times. Experience in e.p.o.s. within a hospitality environment Knowledge of ICR Touch an advantage Knowledge of Windows Server and SQL Database essential Knowledge of LAN & WLAN and MS Operating Systems essential Knowledge of VPN configuration and set up/port forwarding preferred Full current driving licence essential Hours: 40-44 per week including alternate Saturday mornings plus overtime and on call one weekend 1 in 3 Term: Permanent with 3 months probationary period.
Apr 17, 2024
Full time
Are you an experienced Hospitality EPoS Engineer looking for a career not just a job? Love being Field based and live Commutable to Oldbury? We are looking for a professional and dedicated engineer to provide technical support for our National customer base both remotely and in the field. ICR Touch Software knowledge as well as Hospitality EPoS experience is ideal. We are a growing leading supplier and installer of bespoke-programmed electronic point of sale (e.p.o.s.) touchscreen systems throughout the U.K. Major sectors we supply and support are Hospitality and Retail. Our Support Division is a busy, focused environment requiring complete dedication from all those within it. Working closely with managerial staff, all team members aim to support and promote the organisation's aims and objectives which are customer-led. In accordance with instructions and consultation with management, typical work duties and responsibilities include: Speaking to customers to assess their technical requirements, investigating and implementing solutions through consultation with colleagues and suppliers. Attending customer premises to provide these solutions where appropriate. Installation of e.p.o.s. hardware, software and data cabling Participating in our on-going training program in line with our policy of continuous improvement. Qualities, skills and knowledge required: Enthusiasm, commitment, dedication. Customer focus at all times. Experience in e.p.o.s. within a hospitality environment Knowledge of ICR Touch an advantage Knowledge of Windows Server and SQL Database essential Knowledge of LAN & WLAN and MS Operating Systems essential Knowledge of VPN configuration and set up/port forwarding preferred Full current driving licence essential Hours: 40-44 per week including alternate Saturday mornings plus overtime and on call one weekend 1 in 3 Term: Permanent with 3 months probationary period.
Are you an IT Support professional looking for your next career opportunity? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will work on site within schools across Surrey, ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. This is a role covering schools in the Reading area. You will be contractually based from home and will typically visit 1-2 schools per day using your own vehicle. You will be paid mileage for any distance covered from your home. If you are keen to join one of the most successful MSP's in the UK read on. Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, Field IT Support Engineer Location: Field based, looking after schools in Reading Salary: 24k - 30k base salary plus great benefits and mileage payments. What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Previous experience in an MSP environment would be great but is not a necessity. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
Apr 17, 2024
Full time
Are you an IT Support professional looking for your next career opportunity? Are you keen to work for an IT Service provider, providing first class IT services to the education industry? You will work on site within schools across Surrey, ensuring that IT systems and services are always available so that students and staff can always perform to the best of their ability. You will be providing 1st & 2nd Line IT Support. This is a fantastic opportunity for someone who is currently working in a school but who feels that their progression opportunities are limited. This is a role covering schools in the Reading area. You will be contractually based from home and will typically visit 1-2 schools per day using your own vehicle. You will be paid mileage for any distance covered from your home. If you are keen to join one of the most successful MSP's in the UK read on. Role: ICT Technician aka IT Support Technician, ICT Support Technician, ICT Consultant, Field IT Support Engineer Location: Field based, looking after schools in Reading Salary: 24k - 30k base salary plus great benefits and mileage payments. What you will bring to the role: Previous experience in an IT Support Experience of working within a school, academy or College would be very highly desired and advantageous. Previous experience in an MSP environment would be great but is not a necessity. Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony Experience supporting Office 365 Excellent customer services skills with a passion for providing a customer facing first class service. If you like the sound of the above and would like to find out more or apply, please do send through a CV by clicking on the apply now button. We really look forward to seeing your profile!
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 17, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the business. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 17, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the business. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
In Technology Group Limited
Stoke-on-trent, Staffordshire
Senior IT Support - £30k Role: Senior IT Engineer Location: Stoke-on-Trent Salary: Up to £30k Do you want to work in the office only 2 TIMES A WEEK?! AND Are you tired of having limited access to certain technologies in the workplace? My client are currently looking for a Senior IT Technician to lead the reigns on the infrastructure and networking requirements in the company. If you're well experienced supporting and managing hardware, remote and hands on support as well as driving high standards of IT Support, then this is the role with you. With flexible working and regular salary reviews, it's a fantastic step in your IT career Required: Demonstrated track record in a Senior IT support capacity. Over 5 years of hands-on experience in infrastructure, cloud computing, and related services. Verified proficiency in Microsoft 365, Azure, SharePoint, Teams, and Intune. Proficiency in utilizing ITSM tools such as Freshservice or equivalents. Proficiency with databases including Microsoft SQL and Postgres, as well as experience with SSRS. Familiarity with virtualization technologies such as VMware, Microsoft Azure, and Azure Virtual Desktop. Established expertise in networking encompassing LAN, VLANs, WAN, Wi-Fi, and MPLS. Experience with cloud-based solutions including Microsoft Azure, Azure Site Recovery, and restoration processes. Microsoft Technical Associate certification in Windows Server or Networking, or comparable qualifications. Preferred: Microsoft MCSA or MCSE certification. Bachelor's degree in Information Technology, Computer Science, or a related field. Experience in the financial sector or Building Society Services. If you think you could be a good fit for the role, either apply directly or send your full CV to thomas com. Windows - Active Directory - Microsoft 365 - Bespoke Applications - Intune - Azure - LAN - VLAN - VmWare - networking - firewalls - Back Ups. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
Senior IT Support - £30k Role: Senior IT Engineer Location: Stoke-on-Trent Salary: Up to £30k Do you want to work in the office only 2 TIMES A WEEK?! AND Are you tired of having limited access to certain technologies in the workplace? My client are currently looking for a Senior IT Technician to lead the reigns on the infrastructure and networking requirements in the company. If you're well experienced supporting and managing hardware, remote and hands on support as well as driving high standards of IT Support, then this is the role with you. With flexible working and regular salary reviews, it's a fantastic step in your IT career Required: Demonstrated track record in a Senior IT support capacity. Over 5 years of hands-on experience in infrastructure, cloud computing, and related services. Verified proficiency in Microsoft 365, Azure, SharePoint, Teams, and Intune. Proficiency in utilizing ITSM tools such as Freshservice or equivalents. Proficiency with databases including Microsoft SQL and Postgres, as well as experience with SSRS. Familiarity with virtualization technologies such as VMware, Microsoft Azure, and Azure Virtual Desktop. Established expertise in networking encompassing LAN, VLANs, WAN, Wi-Fi, and MPLS. Experience with cloud-based solutions including Microsoft Azure, Azure Site Recovery, and restoration processes. Microsoft Technical Associate certification in Windows Server or Networking, or comparable qualifications. Preferred: Microsoft MCSA or MCSE certification. Bachelor's degree in Information Technology, Computer Science, or a related field. Experience in the financial sector or Building Society Services. If you think you could be a good fit for the role, either apply directly or send your full CV to thomas com. Windows - Active Directory - Microsoft 365 - Bespoke Applications - Intune - Azure - LAN - VLAN - VmWare - networking - firewalls - Back Ups. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you an experienced Hospitality EPoS Engineer looking for a career not just a job? Love being Field based and live Commutable to Oldbury? We are looking for a professional and dedicated engineer to provide technical support for our National customer base both remotely and in the field. ICR Touch Software knowledge as well as Hospitality EPoS experience is ideal. We are a growing leading supplier and installer of bespoke-programmed electronic point of sale (e.p.o.s.) touchscreen systems throughout the U.K. Major sectors we supply and support are Hospitality and Retail. Our Support Division is a busy, focused environment requiring complete dedication from all those within it. Working closely with managerial staff, all team members aim to support and promote the organisation's aims and objectives which are customer-led. In accordance with instructions and consultation with management, typical work duties and responsibilities include: Speaking to customers to assess their technical requirements, investigating and implementing solutions through consultation with colleagues and suppliers. Attending customer premises to provide these solutions where appropriate. Installation of e.p.o.s. hardware, software and data cabling Participating in our on-going training program in line with our policy of continuous improvement. Qualities, skills and knowledge required: Enthusiasm, commitment, dedication. Customer focus at all times. Experience in e.p.o.s. within a hospitality environment Knowledge of ICR Touch an advantage Knowledge of Windows Server and SQL Database essential Knowledge of LAN & WLAN and MS Operating Systems essential Knowledge of VPN configuration and set up/port forwarding preferred Full current driving licence essential Hours: 40-44 per week including alternate Saturday mornings plus overtime and on call one weekend 1 in 3 Term: Permanent with 3 months probationary period.
Apr 17, 2024
Full time
Are you an experienced Hospitality EPoS Engineer looking for a career not just a job? Love being Field based and live Commutable to Oldbury? We are looking for a professional and dedicated engineer to provide technical support for our National customer base both remotely and in the field. ICR Touch Software knowledge as well as Hospitality EPoS experience is ideal. We are a growing leading supplier and installer of bespoke-programmed electronic point of sale (e.p.o.s.) touchscreen systems throughout the U.K. Major sectors we supply and support are Hospitality and Retail. Our Support Division is a busy, focused environment requiring complete dedication from all those within it. Working closely with managerial staff, all team members aim to support and promote the organisation's aims and objectives which are customer-led. In accordance with instructions and consultation with management, typical work duties and responsibilities include: Speaking to customers to assess their technical requirements, investigating and implementing solutions through consultation with colleagues and suppliers. Attending customer premises to provide these solutions where appropriate. Installation of e.p.o.s. hardware, software and data cabling Participating in our on-going training program in line with our policy of continuous improvement. Qualities, skills and knowledge required: Enthusiasm, commitment, dedication. Customer focus at all times. Experience in e.p.o.s. within a hospitality environment Knowledge of ICR Touch an advantage Knowledge of Windows Server and SQL Database essential Knowledge of LAN & WLAN and MS Operating Systems essential Knowledge of VPN configuration and set up/port forwarding preferred Full current driving licence essential Hours: 40-44 per week including alternate Saturday mornings plus overtime and on call one weekend 1 in 3 Term: Permanent with 3 months probationary period.
Senior 3rd Line IT Support Engineer - Hull - 40,000 to 45,000 Principal IT are working with a well known IT Business based in Hull. Our client pride themselves on providing a first class IT & Cyber Support. They are currently on the lookout for a Senior 3rd Line IT Support Engineer to join them on a permanent basis. To be successful in this role they are looking for someone who can hit the ground running in a challenging environment. Your responsibilities within this role will include working alongside the 1st & 2nd Line Team to help resolve tickets and create content to help prevent and ease the future tickets. You will also be assisting with the Infrastructure/Field Team. Windows Server Environments Physical Server Troubleshooting Office 365 Backup Products Essential Skills: A huge passion for IT and technology. Experience of being on a busy 3rd Line Support desk with experience of working with end users via telephone and email Excellent knowledge of IT products including Microsoft Windows Server, Core Infrastructure Server Hardware, Virtualisation, Exchange/Office 365, Azure, Security Solutions (Anti-Virus, Firewalls etc.), Virtualisation Products (Hyper-V & Vmware) Office 365 environments (Exchange, Sharepoint, Teams, Intune & Autopilot) Performing preventative maintenance on PCs, networks and servers as required including both Windows and Third-party update management. Installing, configuring, and troubleshooting network devices including switching, wireless, routers and firewalls. Active Directory/Azure Active Directory Windows 10/Windows 11 Troubleshooting Security Knowledge (Anti-Virus, Anti-Malware, Encryption, MFA Technologies) Firewall Troubleshooting Network Troubleshooting (VLANs, DNS, DHCP) The Package 25 days annual holidays plus bank holidays Birthday off work Excellent training opportunities Fully funded social events Medicash How to Apply If you are interested in hearing more about this Senior 3rd Line IT Support Engineer position or interested in applying for the role please follow the link below or contact Principal IT Directly. INDGH
Apr 16, 2024
Full time
Senior 3rd Line IT Support Engineer - Hull - 40,000 to 45,000 Principal IT are working with a well known IT Business based in Hull. Our client pride themselves on providing a first class IT & Cyber Support. They are currently on the lookout for a Senior 3rd Line IT Support Engineer to join them on a permanent basis. To be successful in this role they are looking for someone who can hit the ground running in a challenging environment. Your responsibilities within this role will include working alongside the 1st & 2nd Line Team to help resolve tickets and create content to help prevent and ease the future tickets. You will also be assisting with the Infrastructure/Field Team. Windows Server Environments Physical Server Troubleshooting Office 365 Backup Products Essential Skills: A huge passion for IT and technology. Experience of being on a busy 3rd Line Support desk with experience of working with end users via telephone and email Excellent knowledge of IT products including Microsoft Windows Server, Core Infrastructure Server Hardware, Virtualisation, Exchange/Office 365, Azure, Security Solutions (Anti-Virus, Firewalls etc.), Virtualisation Products (Hyper-V & Vmware) Office 365 environments (Exchange, Sharepoint, Teams, Intune & Autopilot) Performing preventative maintenance on PCs, networks and servers as required including both Windows and Third-party update management. Installing, configuring, and troubleshooting network devices including switching, wireless, routers and firewalls. Active Directory/Azure Active Directory Windows 10/Windows 11 Troubleshooting Security Knowledge (Anti-Virus, Anti-Malware, Encryption, MFA Technologies) Firewall Troubleshooting Network Troubleshooting (VLANs, DNS, DHCP) The Package 25 days annual holidays plus bank holidays Birthday off work Excellent training opportunities Fully funded social events Medicash How to Apply If you are interested in hearing more about this Senior 3rd Line IT Support Engineer position or interested in applying for the role please follow the link below or contact Principal IT Directly. INDGH
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
Apr 16, 2024
Full time
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
Network Field Engineer - 2nd Line - Milton Keynes Onsite 5 days per week - 35,000 + 2,600 car allowance Network Field Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Network Field Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills, Previous 2nd Line experience Experience working with routers, switches and wireless access points Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. Conduct administration tasks for server operating systems. Collaborate with RDS, Citrix, and Hyper-V technologies. Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. Tackling issues with existing POS (Point of Sales) infrastructures. Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. Generating detailed client reports. Participating in project meetings via Teams. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Apr 16, 2024
Full time
Network Field Engineer - 2nd Line - Milton Keynes Onsite 5 days per week - 35,000 + 2,600 car allowance Network Field Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Network Field Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills, Previous 2nd Line experience Experience working with routers, switches and wireless access points Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. Conduct administration tasks for server operating systems. Collaborate with RDS, Citrix, and Hyper-V technologies. Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. Tackling issues with existing POS (Point of Sales) infrastructures. Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. Generating detailed client reports. Participating in project meetings via Teams. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Role: Senior Field Engineer (Server) Salary: 29k + Car + Pension + On Call Allowance+ prvate medical/ dental insurance + many more Location: Manchester or Stoke- on- Trent (Travelling to sites within a radius around either region) MUST BE UK BASED AND SC ELIGIBLE. NO SPONSORSHIP PROVIDED The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment such as servers, PCs, laptops, printers, and point of sale systems (EPOS) at different customer sites throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding excellent customer service standards. Candidates should possess extensive experience as a Field Service Engineer, effective communication skills, and the ability to collaborate within a team environment. Reporting to Team Leader/Resource Managers (Field), this role will also involve critical interactions with Call Control and Technical vetting teams within Field Services. Key responsibilities include: Independently and remotely troubleshooting a wide range of products in both software and hardware environments. Proficiency in installing, configuring, and supporting Server/Desktop/EPOS environments, as well as installing client software for various networking platforms at different customer sites in the UK. Adherence to documented procedures and safety precautions, including ESD protocols. Demonstrating effective problem-solving skills and the ability to adapt and learn on the job. Cultivating professional relationships with internal stakeholders such as Call Control and Tech Vetting teams. Ensuring compliance with processes, procedures, and contractual agreements. Striving to provide exceptional customer service and support to all CDW customers. Completing necessary documentation such as Field Service Call reports and Customer Checksheets within SLA timescales. Proactively collaborating with call allocators to meet SLAs in a cost-effective manner. Understanding and exceeding customer SLA requirements through initiative. Performing any additional tasks as directed by Senior Management. Requirements: Possess an exceptional understanding of Server/PC architecture, proficiency in Windows Operating systems, and adeptness in troubleshooting and resolving issues with Servers, Desktops, EPOS, Laptops, and Printers. Hold a valid UK Driving Licence. Must be eligible for SC clearance. Hold recognized manufacturer accreditations, such as HP/IBM/Dell/ Lenovo, for both Server and Desktop. Have a minimum of 6 years of customer-facing experience in the IT industry. Demonstrate the ability to work independently across a diverse range of products. Exhibit outstanding communication skills. Showcase proven organizational and customer service competencies. Perform effectively under pressure. Maintain consistently high standards of quality and professionalism. Display excellent time management abilities. Collaborate effectively as part of a team to achieve operational excellence. Possess awareness of ITIL methodologies and best practices. Previous experience in a similar role is preferred. Show flexibility in adapting to the evolving needs of the team. Adhere strictly to company standards and procedures unless directed otherwise. Foster and nurture excellent customer relationships. Uphold high levels of punctuality, communication, attitude, competence, and service quality. Ensure maintenance of all relevant Manufacturer Server Accreditations, where applicable. If you're ready to contribute your expertise to a dynamic team within a leading IT MSP, apply now and embark on an exciting career journey! .
Apr 16, 2024
Full time
Role: Senior Field Engineer (Server) Salary: 29k + Car + Pension + On Call Allowance+ prvate medical/ dental insurance + many more Location: Manchester or Stoke- on- Trent (Travelling to sites within a radius around either region) MUST BE UK BASED AND SC ELIGIBLE. NO SPONSORSHIP PROVIDED The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment such as servers, PCs, laptops, printers, and point of sale systems (EPOS) at different customer sites throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding excellent customer service standards. Candidates should possess extensive experience as a Field Service Engineer, effective communication skills, and the ability to collaborate within a team environment. Reporting to Team Leader/Resource Managers (Field), this role will also involve critical interactions with Call Control and Technical vetting teams within Field Services. Key responsibilities include: Independently and remotely troubleshooting a wide range of products in both software and hardware environments. Proficiency in installing, configuring, and supporting Server/Desktop/EPOS environments, as well as installing client software for various networking platforms at different customer sites in the UK. Adherence to documented procedures and safety precautions, including ESD protocols. Demonstrating effective problem-solving skills and the ability to adapt and learn on the job. Cultivating professional relationships with internal stakeholders such as Call Control and Tech Vetting teams. Ensuring compliance with processes, procedures, and contractual agreements. Striving to provide exceptional customer service and support to all CDW customers. Completing necessary documentation such as Field Service Call reports and Customer Checksheets within SLA timescales. Proactively collaborating with call allocators to meet SLAs in a cost-effective manner. Understanding and exceeding customer SLA requirements through initiative. Performing any additional tasks as directed by Senior Management. Requirements: Possess an exceptional understanding of Server/PC architecture, proficiency in Windows Operating systems, and adeptness in troubleshooting and resolving issues with Servers, Desktops, EPOS, Laptops, and Printers. Hold a valid UK Driving Licence. Must be eligible for SC clearance. Hold recognized manufacturer accreditations, such as HP/IBM/Dell/ Lenovo, for both Server and Desktop. Have a minimum of 6 years of customer-facing experience in the IT industry. Demonstrate the ability to work independently across a diverse range of products. Exhibit outstanding communication skills. Showcase proven organizational and customer service competencies. Perform effectively under pressure. Maintain consistently high standards of quality and professionalism. Display excellent time management abilities. Collaborate effectively as part of a team to achieve operational excellence. Possess awareness of ITIL methodologies and best practices. Previous experience in a similar role is preferred. Show flexibility in adapting to the evolving needs of the team. Adhere strictly to company standards and procedures unless directed otherwise. Foster and nurture excellent customer relationships. Uphold high levels of punctuality, communication, attitude, competence, and service quality. Ensure maintenance of all relevant Manufacturer Server Accreditations, where applicable. If you're ready to contribute your expertise to a dynamic team within a leading IT MSP, apply now and embark on an exciting career journey! .
Program Manager - Relocation to Riyadh Accommodation, Phone, Travel, Total Package 120k+ 2 Stage Interview Process -Global IT systems Yolk Recruitment are currently working closely with a Global Leader within the Maritime sector who are looking to hire a Program Manager for an exciting project based in Riyadh. The UK maritime sector employs 185,000 people and contributes nearly 40 billion to the country's economy so if you're a Program Manager looking for a new challenge and looking for an exciting and innovative business with a focus on cutting-edge technology and quality products, with a willingness to be located in Indonesia for long periods of time then this company could be the perfect fit for you. The Program Manager is to ensure the successful implementation of the MDA system. An MDA System is a complex mixture of sensor systems such as radars, cameras and radio transceivers, vessel tracking devices, and a network of servers and monitoring consoles that all connect together as a single system. These are often significant systems involving 100 separate locations within a single country and many thousands of vessels. Thus, the implementation of a system typically requires a combination of infrastructure work, logistics and IT systems (hardware & software). You will be expected to represent the company in-country to the end customer and work alongside the company's in-country installation partner to ensure full and complete system installation and commissioning. The role exists within the company's Systems Delivery Team and will report directly into the Head of Systems Delivery and will be responsible for managing the In-Country Partner (ICP) to deliver, install and commission Domain Awareness Systems. This is a hands-on role with the following responsibilities: Work directly with and manage end customers and ICP in the field (Indonesia) to manage and drive the project delivery plan, ensuring quality of delivery within the cost and time parameters set by the Head of Systems Delivery. Ensure that ICP works in strict accordance with the systems delivery methods, providing training and ongoing guidance and support to ensure successful installation and commissioning of the entire system. To ensure a holistic project implementation approach such that the finished system installation meets both the contracted specifications and inevitable small finishing details are not missed to ensure complete end customer satisfaction and a project implementation that provides a platform for continued future business with the end customer. Working with the Delivery Department and ICP to develop and continuously maintain and manage accurate project plans and delivery to budget. Frequent visits to customer sites to review and manage activities, progress and maintain alignment in understanding of the project status, and to communicate and agree any changes in the project plan. Manage and oversee the construction, installation and configuration work done by ICP and 3rd parties. Arrange training for customers and ICP. Liaise with the Delivery Team to ensure delivery of training according to the agreed plan and contract requirements. Provide clear and concise updates and reports to management on status, progress and potential risks and issues to the successful delivery of the project. Experience Minimum 10 years' experience as a project manager for similar multi-site IT systems - ideally communication based infrastructure. Experience of managing civil projects would be beneficial International project execution experience. The successful candidate will be required to live and work in Saudi for a period of up to two years, based in Saudi and regularly travelling throughout Saudi (subject to safe working policies). Have an engineering and or IT networking background and or qualification. Previous extensive experience of managing remote civil engineering projects (executed by ICP) Proficient user of Microsoft Project Capable of understanding systems drawings down to installation design drawings (racks, servers, cameras, radar, civil work) with role being in-country conduit between in country partner/customer back to technical team and delivery director. Able to demonstrate the ability to diplomatically influence without authority. An ability to empathise and understand different cultures to flex approach whilst ensuring the target job is achieved. Attention to detail combined with the ability to apply common sense. Willingness to travel anywhere in the world for extended periods, with the role being primarily based in country with short trips back to UK during project execution. Willingness to work on site with customers in a hands-on capacity when needed, assisting with day-to-day management and organisation of installation and troubleshooting. Excellent relationship building skills with customers at all levels of seniority and ability to operate effectively in diverse, multi-cultural and political environments. Must be well organised, self-sufficient with excellent communication and man management skills. Demonstrable experience of pro-active Risk Management and mitigation Benefits International Travel 25 days Holiday per annum increasing to 26, 27 and 28 after completing 3-, 5- and 10-years' service, plus the 8 Statutory Bank Holidays Up to 5% pension contribution Life Assurance Healthcare Income Protection
Apr 15, 2024
Full time
Program Manager - Relocation to Riyadh Accommodation, Phone, Travel, Total Package 120k+ 2 Stage Interview Process -Global IT systems Yolk Recruitment are currently working closely with a Global Leader within the Maritime sector who are looking to hire a Program Manager for an exciting project based in Riyadh. The UK maritime sector employs 185,000 people and contributes nearly 40 billion to the country's economy so if you're a Program Manager looking for a new challenge and looking for an exciting and innovative business with a focus on cutting-edge technology and quality products, with a willingness to be located in Indonesia for long periods of time then this company could be the perfect fit for you. The Program Manager is to ensure the successful implementation of the MDA system. An MDA System is a complex mixture of sensor systems such as radars, cameras and radio transceivers, vessel tracking devices, and a network of servers and monitoring consoles that all connect together as a single system. These are often significant systems involving 100 separate locations within a single country and many thousands of vessels. Thus, the implementation of a system typically requires a combination of infrastructure work, logistics and IT systems (hardware & software). You will be expected to represent the company in-country to the end customer and work alongside the company's in-country installation partner to ensure full and complete system installation and commissioning. The role exists within the company's Systems Delivery Team and will report directly into the Head of Systems Delivery and will be responsible for managing the In-Country Partner (ICP) to deliver, install and commission Domain Awareness Systems. This is a hands-on role with the following responsibilities: Work directly with and manage end customers and ICP in the field (Indonesia) to manage and drive the project delivery plan, ensuring quality of delivery within the cost and time parameters set by the Head of Systems Delivery. Ensure that ICP works in strict accordance with the systems delivery methods, providing training and ongoing guidance and support to ensure successful installation and commissioning of the entire system. To ensure a holistic project implementation approach such that the finished system installation meets both the contracted specifications and inevitable small finishing details are not missed to ensure complete end customer satisfaction and a project implementation that provides a platform for continued future business with the end customer. Working with the Delivery Department and ICP to develop and continuously maintain and manage accurate project plans and delivery to budget. Frequent visits to customer sites to review and manage activities, progress and maintain alignment in understanding of the project status, and to communicate and agree any changes in the project plan. Manage and oversee the construction, installation and configuration work done by ICP and 3rd parties. Arrange training for customers and ICP. Liaise with the Delivery Team to ensure delivery of training according to the agreed plan and contract requirements. Provide clear and concise updates and reports to management on status, progress and potential risks and issues to the successful delivery of the project. Experience Minimum 10 years' experience as a project manager for similar multi-site IT systems - ideally communication based infrastructure. Experience of managing civil projects would be beneficial International project execution experience. The successful candidate will be required to live and work in Saudi for a period of up to two years, based in Saudi and regularly travelling throughout Saudi (subject to safe working policies). Have an engineering and or IT networking background and or qualification. Previous extensive experience of managing remote civil engineering projects (executed by ICP) Proficient user of Microsoft Project Capable of understanding systems drawings down to installation design drawings (racks, servers, cameras, radar, civil work) with role being in-country conduit between in country partner/customer back to technical team and delivery director. Able to demonstrate the ability to diplomatically influence without authority. An ability to empathise and understand different cultures to flex approach whilst ensuring the target job is achieved. Attention to detail combined with the ability to apply common sense. Willingness to travel anywhere in the world for extended periods, with the role being primarily based in country with short trips back to UK during project execution. Willingness to work on site with customers in a hands-on capacity when needed, assisting with day-to-day management and organisation of installation and troubleshooting. Excellent relationship building skills with customers at all levels of seniority and ability to operate effectively in diverse, multi-cultural and political environments. Must be well organised, self-sufficient with excellent communication and man management skills. Demonstrable experience of pro-active Risk Management and mitigation Benefits International Travel 25 days Holiday per annum increasing to 26, 27 and 28 after completing 3-, 5- and 10-years' service, plus the 8 Statutory Bank Holidays Up to 5% pension contribution Life Assurance Healthcare Income Protection
1st/2nd Line IT Support Oxfordshire Permanent Join our Client as an IT Technical Support Analyst! Responsibilities: Provide first-line technical support for computer systems Handle helpdesk requests and incidents Configure, install, and maintain desktop and laptop PCs Support telephone systems, audiovisual equipment, and video conference facilities Maintain software licensing and hardware inventory Liaise with third-party IT support companies and vendors Adhere to defined standards and procedures Requirements: Expertise in Windows-based PCs and servers Previous experience in a first-line support role Proficiency in Windows Desktop, MS Office, and Google G-Suite Certification in IT (A+ or MCSE) Ability to obtain SC Clearance Desired Skills: Familiarity with Windows Server, MS Exchange, and Active Directory Knowledge of firewalls, networking, telephony, and IT security Experience with virtualization, MDM platforms, and mobile phone support Bachelor's degree in computer science or related field Experience in a secure environment is a plus This company is an equal opportunity employer and value diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you're interested in this opportunity, please submit your CV via the link provided Cubiq Recruitment is recognised as a trusted supplier of permanent, contract and interim recruitment services to AI, Software ERP, Engineering, Manufacturing and Commercial sectors. Our teams of specialist recruiters operate across all core commercial engineering & technology disciplines and specialist areas.
Apr 15, 2024
Full time
1st/2nd Line IT Support Oxfordshire Permanent Join our Client as an IT Technical Support Analyst! Responsibilities: Provide first-line technical support for computer systems Handle helpdesk requests and incidents Configure, install, and maintain desktop and laptop PCs Support telephone systems, audiovisual equipment, and video conference facilities Maintain software licensing and hardware inventory Liaise with third-party IT support companies and vendors Adhere to defined standards and procedures Requirements: Expertise in Windows-based PCs and servers Previous experience in a first-line support role Proficiency in Windows Desktop, MS Office, and Google G-Suite Certification in IT (A+ or MCSE) Ability to obtain SC Clearance Desired Skills: Familiarity with Windows Server, MS Exchange, and Active Directory Knowledge of firewalls, networking, telephony, and IT security Experience with virtualization, MDM platforms, and mobile phone support Bachelor's degree in computer science or related field Experience in a secure environment is a plus This company is an equal opportunity employer and value diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you're interested in this opportunity, please submit your CV via the link provided Cubiq Recruitment is recognised as a trusted supplier of permanent, contract and interim recruitment services to AI, Software ERP, Engineering, Manufacturing and Commercial sectors. Our teams of specialist recruiters operate across all core commercial engineering & technology disciplines and specialist areas.
Employer description: Bowker IT is a well-established North-West based company with ambitious growth plans and is recruiting in order to support this. Overview: Bowker IT are looking to hire a Level 4 IT Networking Apprentice. The successful candidate will enrol onto a Network Engineering Level 4 apprenticeship program while working full-time in a field based role deployed within schools. You'll need proven problem-solving skills, excellent time management, and exceptional communication skills to manage client demands and expectations and have the ability to handle multiple assignments simultaneously. You will be working both onsite and in the office. Salary: £25,000 - £27,000 per annum there is room for a higher salary, dependent on experience and performance. Duties: You'll be required to carry out the following duties: Strategic planning Implementation Providing ongoing support for SME and the Education sectors infrastructure solutions What we are looking for: Skills and experience: The ideal candidate will have previously worked within IT in either a school, company or managed service provider, have a technical background and will preferably have some exposure in some but not all of the following areas: Good Windows, Active Directory, DNS, DHCP, GPO modelling Good networking experience (LAN/WAN/VLANs Firewalls) Experience supporting Microsoft Server and Desktop operating systems Experience with PowerShell and other common scripting languages Basic knowledge of Virtualisation technologies and practices (VMware, Hyper-V) Having a car / being able to drive is a key requirement as driving will be key to the role. Further experience of some of the following would be highly beneficial: Microsoft Qualifications: SAN technologies. HP Hardware Ubiquiti Solutions WatchGuard or Draytek Hardware. Virtualisation Fortigate Solutions The successful candidate will be required to have the following personal skills: Ability to multi-task and adapt to changes quickly / the ability to work in a fast moving environment Excellent time management recording and management Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR an A-Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working hours: 9am - 5pm, Monday to Friday,40hrs a week. Benefits: You will receive excellent career development and training opportunities Will be expected to gain Microsoft and VMware Certifications to further their career 22 days holiday Kitchen refreshments Onsite parking There is a company pension Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 15, 2024
Full time
Employer description: Bowker IT is a well-established North-West based company with ambitious growth plans and is recruiting in order to support this. Overview: Bowker IT are looking to hire a Level 4 IT Networking Apprentice. The successful candidate will enrol onto a Network Engineering Level 4 apprenticeship program while working full-time in a field based role deployed within schools. You'll need proven problem-solving skills, excellent time management, and exceptional communication skills to manage client demands and expectations and have the ability to handle multiple assignments simultaneously. You will be working both onsite and in the office. Salary: £25,000 - £27,000 per annum there is room for a higher salary, dependent on experience and performance. Duties: You'll be required to carry out the following duties: Strategic planning Implementation Providing ongoing support for SME and the Education sectors infrastructure solutions What we are looking for: Skills and experience: The ideal candidate will have previously worked within IT in either a school, company or managed service provider, have a technical background and will preferably have some exposure in some but not all of the following areas: Good Windows, Active Directory, DNS, DHCP, GPO modelling Good networking experience (LAN/WAN/VLANs Firewalls) Experience supporting Microsoft Server and Desktop operating systems Experience with PowerShell and other common scripting languages Basic knowledge of Virtualisation technologies and practices (VMware, Hyper-V) Having a car / being able to drive is a key requirement as driving will be key to the role. Further experience of some of the following would be highly beneficial: Microsoft Qualifications: SAN technologies. HP Hardware Ubiquiti Solutions WatchGuard or Draytek Hardware. Virtualisation Fortigate Solutions The successful candidate will be required to have the following personal skills: Ability to multi-task and adapt to changes quickly / the ability to work in a fast moving environment Excellent time management recording and management Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR an A-Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working hours: 9am - 5pm, Monday to Friday,40hrs a week. Benefits: You will receive excellent career development and training opportunities Will be expected to gain Microsoft and VMware Certifications to further their career 22 days holiday Kitchen refreshments Onsite parking There is a company pension Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several opportunities for Field Services Engineers based across the UK. This role is based in Edinburgh, on a 12-month contract basis, with scope for further extension. The role has been deemed Outside of IR35 Role Overview: This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience. Flexible working hours between 8am and 6pm The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers. Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance. Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments. Strong customer service skills Analytical and problem-solving mindset. Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell / Other vendor Certification to Enterprise level or above Experience in a data centre and in smart space technology is advantageous. Pay Rate ( Outside of IR35) Intelligent Resourceacts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email.
Apr 15, 2024
Full time
Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several opportunities for Field Services Engineers based across the UK. This role is based in Edinburgh, on a 12-month contract basis, with scope for further extension. The role has been deemed Outside of IR35 Role Overview: This role is an ideal gateway into IT and the wider opportunities within a major global IT company. You will have the opportunity to access the certification program for one of the world's largest computer manufacturers. It would be well suited to those who have a passionate interest in IT but may not have had the opportunity to work in the sector, or those looking for the opportunity to gain further experience. Flexible working hours between 8am and 6pm The role consist of flexible working hours between 8am and 6pm. You will cover a set geographical area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops, Workstations, Tablets, Printers and Servers. Be involved in installing, maintaining, upgrading, and repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated, and progressed in the system real time. Co-ordinate between clients and vendors to ensure timely resolution of problems. Provide a high degree of customer satisfaction in all work undertaken Maintain and manage parts in line with returns return process and deadlines. Essential Skills: Applicant must have a full valid UK drivers' licence, own car, and business insurance. Ability to resolve hardware issues and basic software problems Capable of building (o/s and required software) and deploying PCs (desktop and Laptop) Good understanding of IT systems and environments. Strong customer service skills Analytical and problem-solving mindset. Preferred but not essential skills: MCSE certification Manufacturer Enterprise server certification SAN Server A+ Network+/CCNA Dell / Other vendor Certification to Enterprise level or above Experience in a data centre and in smart space technology is advantageous. Pay Rate ( Outside of IR35) Intelligent Resourceacts as both an employment business and as an employment agency. Please Note: Shortlisted candidates will be contacted via Call/Email.
IT Field Services Engineer Location: St Albans Overview: Working for a highly successful Microsoft Gold Partner IT Managed Services company you will be responsible for providing extended and escalated IT field support for our corporate clients on a range of workstation, application and hardware issues, including some server and network support, whilst being based on-site with the client. This is a field-based role with extensive travel to client sites, although travel to more distant locations is required on occasion. A full UK driving license is essential. Responsibilities: Working as part of a dedicated team of field-based Service Engineers operating as a subsection of our Support Services team Managing assigned field service tickets requiring technical resolution Resolving a broad range of technical issues for clients Upon occasion providing site based support cover where other team members are on annual leave or absent Always taking a quality approach to resolution To be mindful of client's pressures and to proactively deliver customer satisfaction Essential Experience: Windows 7/8.1/10. Solid understanding of Windows, and be able to diagnose/repair common issues Good knowledge of MS applications, in particular MS Office 2007 on-wards (including 365) Strong experience of working with 3rd party applications Understanding of desktop/laptop architecture. Must be able to complete repairs/replace internals such as RAM, HDD, and system board Understanding of basic networking concepts and server architecture. Will be required to provide initial support on occasion and replace faulty parts Miscellaneous: Monday to Friday, 40 hours a week 23 days annual leave rising to 27 Overtime allowance Employer based pension scheme Well-being champions Staff development Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Apr 15, 2024
Full time
IT Field Services Engineer Location: St Albans Overview: Working for a highly successful Microsoft Gold Partner IT Managed Services company you will be responsible for providing extended and escalated IT field support for our corporate clients on a range of workstation, application and hardware issues, including some server and network support, whilst being based on-site with the client. This is a field-based role with extensive travel to client sites, although travel to more distant locations is required on occasion. A full UK driving license is essential. Responsibilities: Working as part of a dedicated team of field-based Service Engineers operating as a subsection of our Support Services team Managing assigned field service tickets requiring technical resolution Resolving a broad range of technical issues for clients Upon occasion providing site based support cover where other team members are on annual leave or absent Always taking a quality approach to resolution To be mindful of client's pressures and to proactively deliver customer satisfaction Essential Experience: Windows 7/8.1/10. Solid understanding of Windows, and be able to diagnose/repair common issues Good knowledge of MS applications, in particular MS Office 2007 on-wards (including 365) Strong experience of working with 3rd party applications Understanding of desktop/laptop architecture. Must be able to complete repairs/replace internals such as RAM, HDD, and system board Understanding of basic networking concepts and server architecture. Will be required to provide initial support on occasion and replace faulty parts Miscellaneous: Monday to Friday, 40 hours a week 23 days annual leave rising to 27 Overtime allowance Employer based pension scheme Well-being champions Staff development Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid technical background covering Second Line Support with some Third Line (although this is not a full blown Third Line Support role) is required for a busy Helpdesk and deskside project work with an IT Company based in London. (The offices are a few minutes' walk from Holborn Station). The ideal candidate will have a solid background in supporting, installing and troubleshooting IT Networks both remotely and onsite covering Routers, Switches, Hubs, Firewalls, LAN / WAN etc. SALARY: up to £45,000 per annum (depending on experience) + Benefits LOCATION: London (This is an Office based role) JOB TYPE: Full-Time, Permanent Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity on a busy Helpdesk for an IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills. Working as the IT Support Engineer / IT Technical Service Desk Technician you will join a small Helpdesk Team supporting a range of clients, troubleshooting and resolving any issues or escalating the issue when required. As the IT Support Engineer / IT Technical Service Desk Technician you will also have the opportunity to get involved with on-site problem solving, IMAC (installations, moves and changes) and project management (after training if required), which will involve liaising with the customer, project planning and time and resource allocation. Projects range from IT Network Installation Projects, Firewall Installs, Software and Hardware Upgrades and PC Installs through to installation of complete green field implementations comprising of comms links, networking, server cabinets, PCs and servers. As a successful candidate, you will have a great chance to work in a technically rewarding environment that can offer variety and opportunities to develop your skill set and further your career, within this IT Managed Service Provider that act as an outsourced IT Department for small to medium sized businesses, by implementing and supporting IT solutions based around HP, Microsoft, Symantec and SonicWALL. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. IDEAL CANDIDATE REQUIREMENTS As the IT Support Engineer / IT Technical Service Desk Technician you will have the following skills and experience: Must have previous commercial experience within a remote IT Help Desk and Deskside Support environment Solid experience solving / troubleshooting desktop and server problems MCSE or equivalent qualification Excellent customer facing and customer service skills Excellent written and verbal communication skills Pleasant and helpful telephone manner Consultative background, in particular working within a managed service environment would be highly desirable A wide range of skills make up the Company's offering, with the main ones are listed below: Microsoft operating systems (desktop and server) Microsoft Exchange Microsoft SQL Server Symantec Backup Exec Symantec Anti-virus Veeam Backup ADSL, routers Dell SonicWALL Firewall/VPN/UTM/SSL-VPN Wireless networking Desktop applications HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P12094 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Recruitment Advertising and CV Sourcing services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
Apr 15, 2024
Full time
IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills with a solid technical background covering Second Line Support with some Third Line (although this is not a full blown Third Line Support role) is required for a busy Helpdesk and deskside project work with an IT Company based in London. (The offices are a few minutes' walk from Holborn Station). The ideal candidate will have a solid background in supporting, installing and troubleshooting IT Networks both remotely and onsite covering Routers, Switches, Hubs, Firewalls, LAN / WAN etc. SALARY: up to £45,000 per annum (depending on experience) + Benefits LOCATION: London (This is an Office based role) JOB TYPE: Full-Time, Permanent Career Progression Opportunities JOB OVERVIEW We have a fantastic new job opportunity on a busy Helpdesk for an IT Support Engineer / IT Technical Service Desk Technician who has excellent troubleshooting, customer service and communication skills. Working as the IT Support Engineer / IT Technical Service Desk Technician you will join a small Helpdesk Team supporting a range of clients, troubleshooting and resolving any issues or escalating the issue when required. As the IT Support Engineer / IT Technical Service Desk Technician you will also have the opportunity to get involved with on-site problem solving, IMAC (installations, moves and changes) and project management (after training if required), which will involve liaising with the customer, project planning and time and resource allocation. Projects range from IT Network Installation Projects, Firewall Installs, Software and Hardware Upgrades and PC Installs through to installation of complete green field implementations comprising of comms links, networking, server cabinets, PCs and servers. As a successful candidate, you will have a great chance to work in a technically rewarding environment that can offer variety and opportunities to develop your skill set and further your career, within this IT Managed Service Provider that act as an outsourced IT Department for small to medium sized businesses, by implementing and supporting IT solutions based around HP, Microsoft, Symantec and SonicWALL. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. IDEAL CANDIDATE REQUIREMENTS As the IT Support Engineer / IT Technical Service Desk Technician you will have the following skills and experience: Must have previous commercial experience within a remote IT Help Desk and Deskside Support environment Solid experience solving / troubleshooting desktop and server problems MCSE or equivalent qualification Excellent customer facing and customer service skills Excellent written and verbal communication skills Pleasant and helpful telephone manner Consultative background, in particular working within a managed service environment would be highly desirable A wide range of skills make up the Company's offering, with the main ones are listed below: Microsoft operating systems (desktop and server) Microsoft Exchange Microsoft SQL Server Symantec Backup Exec Symantec Anti-virus Veeam Backup ADSL, routers Dell SonicWALL Firewall/VPN/UTM/SSL-VPN Wireless networking Desktop applications HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P12094 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Recruitment Advertising and CV Sourcing services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
IT Support Engineer My client, a Microsoft Partnered Managed Services & Telecommunications Provider, are looking to expand their team and are on the lookout for an experienced IT Support Engineer. With 50% of the role being field based, you would be travelling out to clients' sites and providing 1st - 3rd Line support around Shropshire, The Midlands and North Wales. Role: IT Support Engineer Salary: up to £35,000 Location: Shrewsbury Key Responsibilities: Providing 1st- 3rd Line Support to clients and end-users Travelling to clients sites and providing in-person support Being involved within Project work such as brand new Office implementations, migrations, hardware deployments. Configuring new Desktops and Laptops. Involved within clients Infrastructure changes and works. Providing high-level customer service at all times. Technical Skills: Previous IT support experience, at least 2 years Ideally experience of working for a Managed Service Provider IP addressing, subnets, firewall implementation, routing Microsoft 365 / Windows Server / Active Directory Backup solutions Networking - Including DNS/DHCP/TCP/IP/VLAN/VoIP/SIP Wireless technologies ideally Unifi Any exposure to RMM/PSA software If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Oswestry, Shrewsbury, Morda, Llanymynech, Chirk, Whitchurch, Wrexham Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
Apr 15, 2024
Full time
IT Support Engineer My client, a Microsoft Partnered Managed Services & Telecommunications Provider, are looking to expand their team and are on the lookout for an experienced IT Support Engineer. With 50% of the role being field based, you would be travelling out to clients' sites and providing 1st - 3rd Line support around Shropshire, The Midlands and North Wales. Role: IT Support Engineer Salary: up to £35,000 Location: Shrewsbury Key Responsibilities: Providing 1st- 3rd Line Support to clients and end-users Travelling to clients sites and providing in-person support Being involved within Project work such as brand new Office implementations, migrations, hardware deployments. Configuring new Desktops and Laptops. Involved within clients Infrastructure changes and works. Providing high-level customer service at all times. Technical Skills: Previous IT support experience, at least 2 years Ideally experience of working for a Managed Service Provider IP addressing, subnets, firewall implementation, routing Microsoft 365 / Windows Server / Active Directory Backup solutions Networking - Including DNS/DHCP/TCP/IP/VLAN/VoIP/SIP Wireless technologies ideally Unifi Any exposure to RMM/PSA software If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Oswestry, Shrewsbury, Morda, Llanymynech, Chirk, Whitchurch, Wrexham Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
IT Support Engineer My client, a Microsoft Partnered Managed Services & Telecommunications Provider, are looking to expand their team and are on the lookout for an experienced IT Support Engineer. With 50% of the role being field based, you would be travelling out to clients' sites and providing 1st - 3rd Line support around Shropshire, The Midlands and North Wales. Role: IT Support Engineer Salary: up to 35,000 Location: Shrewsbury Key Responsibilities: Providing 1st- 3rd Line Support to clients and end-users Travelling to clients sites and providing in-person support Being involved within Project work such as brand new Office implementations, migrations, hardware deployments. Configuring new Desktops and Laptops. Involved within clients Infrastructure changes and works. Providing high-level customer service at all times. Technical Skills: Previous IT support experience, at least 2 years Ideally experience of working for a Managed Service Provider IP addressing, subnets, firewall implementation, routing Microsoft 365 / Windows Server / Active Directory Backup solutions Networking - Including DNS/DHCP/TCP/IP/VLAN/VoIP/SIP Wireless technologies ideally Unifi Any exposure to RMM/PSA software If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Oswestry, Shrewsbury, Morda, Llanymynech, Chirk, Whitchurch, Wrexham Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
Apr 15, 2024
Full time
IT Support Engineer My client, a Microsoft Partnered Managed Services & Telecommunications Provider, are looking to expand their team and are on the lookout for an experienced IT Support Engineer. With 50% of the role being field based, you would be travelling out to clients' sites and providing 1st - 3rd Line support around Shropshire, The Midlands and North Wales. Role: IT Support Engineer Salary: up to 35,000 Location: Shrewsbury Key Responsibilities: Providing 1st- 3rd Line Support to clients and end-users Travelling to clients sites and providing in-person support Being involved within Project work such as brand new Office implementations, migrations, hardware deployments. Configuring new Desktops and Laptops. Involved within clients Infrastructure changes and works. Providing high-level customer service at all times. Technical Skills: Previous IT support experience, at least 2 years Ideally experience of working for a Managed Service Provider IP addressing, subnets, firewall implementation, routing Microsoft 365 / Windows Server / Active Directory Backup solutions Networking - Including DNS/DHCP/TCP/IP/VLAN/VoIP/SIP Wireless technologies ideally Unifi Any exposure to RMM/PSA software If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Oswestry, Shrewsbury, Morda, Llanymynech, Chirk, Whitchurch, Wrexham Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer