Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
The Purpose As a result of our remarkable growth and advancements in our internal software, we're recruiting for a Systems Training Specialist to play a pivotal role in strengthening our Learning & Development agenda. The specialist will facilitate training sessions to assist project and program teams during the transition and integration of colleagues from acquired businesses into WorkNest. You will design, develop, and deliver training programs focused on internal IT software packages, across a range of platforms such as our CRM - Salesforce, our Case Management software, our HRIS and various AI tools. Your role will be key to enhancing and ensuring colleagues' software proficiency, facilitating technology adoption, as well as designing and delivering training to external clients ahead of their transition to our in-house platforms. The role In this brand-new role, you will be responsible for providing captivating and thorough training sessions on internal IT software applications, integrated apps, and AI tools. Your role will involve designing and facilitating interactive workshops and training modules with the specific goal of enhancing colleagues' grasp and proficient utilisation of internal platforms, IT tools, and innovative work methods. It's crucial that all training materials are engaging, inclusive, and consistently refreshed to align with the latest software advancements and industry best practices.You'll collaborate with departmental managers and project leaders to cultivate strong relationships with internal stakeholders, ensuring their training requirements are addressed efficiently to promote a workplace culture centred on continual professional development. Keeping abreast of the latest developments, updates, releases, and best practices in internal IT software is essential, as is staying informed about the latest trends in IT software training and technological advancements. About you To succeed in this role, you will need to be proficient in a wide range of IT systems. Your exceptional communication skills will empower you to efficiently convey information to a variety of audiences, accommodating their preferred learning styles while meeting the needs of both individuals and groups during training sessions. Previous experience of supporting and training colleagues who may be hesitant to change would be advantageous. Strong people management and leadership abilities are crucial for a successful beginning, coupled with your talent to inspire and motivate others. Where you'll be working: This is a hybrid role (a minimum of two days per week in the Chester office, with the rest of the week remote). The Package This role attracts a salary of £43,000 - £50,000 per annum (depending on experience) and an attractive company benefits package including: Health Cash plan Life Assurance Up to £15 per month fitness subsidence Hybrid working arrangements. Auto Enrolment Pension contributions after 3 months service Birthday Day off VITO Days - up to 2 days per holiday year paid volunteering Free Will writing service. The Company WorkNest is part of the GRC (Governance, Risk and Compliance) division within Marlowe PLC. We are a powerhouse of employment law, HR, Health and Safety, CQC Compliance support services, weaving pragmatic advice with powerful technology platforms. We have experienced exceptional growth over the last 24 months, fuelled by the acquisition of several leading business services groups, including: Law at Work, Ellis Whittam, Youmanage, esphr, HRSP, HR Solutions and Vista. Our purpose is to advance the way people work. We achieve this by helping employers proactively overcome their employment, safety, and wellbeing challenges, working alongside internal teams, or providing a fully outsourced solution. In fact, over 40,000 UK employers (in 45 vertical sectors) now seek our help on some of their most sensitive issues. We like to think that this is due to our focus on high quality, pragmatic and professional advice, and service.If you think this role is a good fit for you, please use the purple 'apply now' button to begin your application. You'll be asked to submit a CV and covering letter outlining how you fulfil the person specification for this post. WorkNest is committed to creating a culture of Inclusion?and ensuring that everyone - job applicants, clients, colleagues, and anyone else we deal with - is treated fairly and with respect. We continuously review our policies and processes to support our aim to create a diverse team, however, please speak to our Talent and Recruitment specialist if there are any adjustments, we need to make in order to ensure, a genuine equality of opportunity. Our purpose is to advance the way people work. We achieve this by helping employers proactively overcome their employment, safety, and wellbeing challenges, working alongside internal teams, or providing a fully outsourced solution.Our Vision is to be an organisation of excellence, that employers turn to for nurture and protection.The closing date for receipt of applications is 4th May 2024 Location : Hybrid working with an office base in Chester Contract : Permanent, Full time Hours 37.5 Salary : £43,000-£50,000 per annum (depending on experience) Benefits : CompetitiveREF-
Apr 26, 2024
Full time
The Purpose As a result of our remarkable growth and advancements in our internal software, we're recruiting for a Systems Training Specialist to play a pivotal role in strengthening our Learning & Development agenda. The specialist will facilitate training sessions to assist project and program teams during the transition and integration of colleagues from acquired businesses into WorkNest. You will design, develop, and deliver training programs focused on internal IT software packages, across a range of platforms such as our CRM - Salesforce, our Case Management software, our HRIS and various AI tools. Your role will be key to enhancing and ensuring colleagues' software proficiency, facilitating technology adoption, as well as designing and delivering training to external clients ahead of their transition to our in-house platforms. The role In this brand-new role, you will be responsible for providing captivating and thorough training sessions on internal IT software applications, integrated apps, and AI tools. Your role will involve designing and facilitating interactive workshops and training modules with the specific goal of enhancing colleagues' grasp and proficient utilisation of internal platforms, IT tools, and innovative work methods. It's crucial that all training materials are engaging, inclusive, and consistently refreshed to align with the latest software advancements and industry best practices.You'll collaborate with departmental managers and project leaders to cultivate strong relationships with internal stakeholders, ensuring their training requirements are addressed efficiently to promote a workplace culture centred on continual professional development. Keeping abreast of the latest developments, updates, releases, and best practices in internal IT software is essential, as is staying informed about the latest trends in IT software training and technological advancements. About you To succeed in this role, you will need to be proficient in a wide range of IT systems. Your exceptional communication skills will empower you to efficiently convey information to a variety of audiences, accommodating their preferred learning styles while meeting the needs of both individuals and groups during training sessions. Previous experience of supporting and training colleagues who may be hesitant to change would be advantageous. Strong people management and leadership abilities are crucial for a successful beginning, coupled with your talent to inspire and motivate others. Where you'll be working: This is a hybrid role (a minimum of two days per week in the Chester office, with the rest of the week remote). The Package This role attracts a salary of £43,000 - £50,000 per annum (depending on experience) and an attractive company benefits package including: Health Cash plan Life Assurance Up to £15 per month fitness subsidence Hybrid working arrangements. Auto Enrolment Pension contributions after 3 months service Birthday Day off VITO Days - up to 2 days per holiday year paid volunteering Free Will writing service. The Company WorkNest is part of the GRC (Governance, Risk and Compliance) division within Marlowe PLC. We are a powerhouse of employment law, HR, Health and Safety, CQC Compliance support services, weaving pragmatic advice with powerful technology platforms. We have experienced exceptional growth over the last 24 months, fuelled by the acquisition of several leading business services groups, including: Law at Work, Ellis Whittam, Youmanage, esphr, HRSP, HR Solutions and Vista. Our purpose is to advance the way people work. We achieve this by helping employers proactively overcome their employment, safety, and wellbeing challenges, working alongside internal teams, or providing a fully outsourced solution. In fact, over 40,000 UK employers (in 45 vertical sectors) now seek our help on some of their most sensitive issues. We like to think that this is due to our focus on high quality, pragmatic and professional advice, and service.If you think this role is a good fit for you, please use the purple 'apply now' button to begin your application. You'll be asked to submit a CV and covering letter outlining how you fulfil the person specification for this post. WorkNest is committed to creating a culture of Inclusion?and ensuring that everyone - job applicants, clients, colleagues, and anyone else we deal with - is treated fairly and with respect. We continuously review our policies and processes to support our aim to create a diverse team, however, please speak to our Talent and Recruitment specialist if there are any adjustments, we need to make in order to ensure, a genuine equality of opportunity. Our purpose is to advance the way people work. We achieve this by helping employers proactively overcome their employment, safety, and wellbeing challenges, working alongside internal teams, or providing a fully outsourced solution.Our Vision is to be an organisation of excellence, that employers turn to for nurture and protection.The closing date for receipt of applications is 4th May 2024 Location : Hybrid working with an office base in Chester Contract : Permanent, Full time Hours 37.5 Salary : £43,000-£50,000 per annum (depending on experience) Benefits : CompetitiveREF-
High Touch Operation Manager 6 Month Contract role Rate- £22- £33 per hour Remote Working One of the leading Multinational companies in the UK is seeking a 'High Touch Operation Manager ' to join their team on a 6 Month Contract. As a High Touch Operation Manager you will be collaborating with customers to plan, configure, and diagnose issues with Cisco products and services,also assisting customers with integrating tools,systems and ensuring service quality. Responsibilities- Help design, set up, and improve technology solutions for customer projects. troubleshoot complex network issues for large accounts worldwide. Help customers transition to new technologies by influencing solution designs and services. Ensure technical work aligns with customer business goals. Assists customers with integration and implementation of tools, systems and service assurance. Requirements- 3 years of experience in a similar role Technical expertise in Cisco products. CCXP Certification is preferred. This is an urgent vacancy. If you are interested then please apply directly to the ad or send your CV to khushboo. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Apr 26, 2024
Full time
High Touch Operation Manager 6 Month Contract role Rate- £22- £33 per hour Remote Working One of the leading Multinational companies in the UK is seeking a 'High Touch Operation Manager ' to join their team on a 6 Month Contract. As a High Touch Operation Manager you will be collaborating with customers to plan, configure, and diagnose issues with Cisco products and services,also assisting customers with integrating tools,systems and ensuring service quality. Responsibilities- Help design, set up, and improve technology solutions for customer projects. troubleshoot complex network issues for large accounts worldwide. Help customers transition to new technologies by influencing solution designs and services. Ensure technical work aligns with customer business goals. Assists customers with integration and implementation of tools, systems and service assurance. Requirements- 3 years of experience in a similar role Technical expertise in Cisco products. CCXP Certification is preferred. This is an urgent vacancy. If you are interested then please apply directly to the ad or send your CV to khushboo. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
High Touch Operation Manager 6 Month Contract role Rate- 22- 33 per hour Remote Working One of the leading Multinational companies in the UK is seeking a 'High Touch Operation Manager ' to join their team on a 6 Month Contract. As a High Touch Operation Manager you will be collaborating with customers to plan, configure, and diagnose issues with Cisco products and services,also assisting customers with integrating tools,systems and ensuring service quality. Responsibilities- Help design, set up, and improve technology solutions for customer projects. troubleshoot complex network issues for large accounts worldwide. Help customers transition to new technologies by influencing solution designs and services. Ensure technical work aligns with customer business goals. Assists customers with integration and implementation of tools, systems and service assurance. Requirements- 3 years of experience in a similar role Technical expertise in Cisco products. CCXP Certification is preferred. This is an urgent vacancy. If you are interested then please apply directly to the ad or send your CV to khushboo. removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Apr 26, 2024
Contractor
High Touch Operation Manager 6 Month Contract role Rate- 22- 33 per hour Remote Working One of the leading Multinational companies in the UK is seeking a 'High Touch Operation Manager ' to join their team on a 6 Month Contract. As a High Touch Operation Manager you will be collaborating with customers to plan, configure, and diagnose issues with Cisco products and services,also assisting customers with integrating tools,systems and ensuring service quality. Responsibilities- Help design, set up, and improve technology solutions for customer projects. troubleshoot complex network issues for large accounts worldwide. Help customers transition to new technologies by influencing solution designs and services. Ensure technical work aligns with customer business goals. Assists customers with integration and implementation of tools, systems and service assurance. Requirements- 3 years of experience in a similar role Technical expertise in Cisco products. CCXP Certification is preferred. This is an urgent vacancy. If you are interested then please apply directly to the ad or send your CV to khushboo. removed) Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Job Title: Network Manager Salary: Up to 70k- 85k Location: Central London / Hybrid The Company Dynamic Search Solutions is collaborating with an emerging and expanding Technology Business. Due to their sustained success, they are currently seeking a dedicated Network Manager to lead their operations with a focus on proactive network management & support. As a Network Manager, you will operate in a hybrid model, based out of their London office designed to provide a comfortable and collaborative work environment. The Role In the role of Network Manager, you will lead, support and build technically excellent teams, contributing to team development and overall growth. Your daily responsibilities will encompass: - Team leadership - leading a team of skilled Network Engineers -CCNA, CCNP and CCIE - Management of leading network infrastructure, ensuring continuous monitoring for optimal performance. - Maintaining documentation, scheduling change and proactively enabling engineers - Handling senior escalations and overseeing the resolution of major incidents. - Escalating significant issues to the appropriate teams. Network Manager Overview: You will serve as the key point of contact for both technical and non-technical staff, managing the support team by monitoring, investigating, and diagnosing issues with service partners and customers. Key responsibilities also include: - Ensuring SLAs are met, documentation is accurate, and policies and procedures are implemented. - Collaboration with the project team to bring to live new solutions and services - Develop customer relationships, guiding their technical decision making - Manage incidents through to resolution Skills/Experience required for the Network Manager: The ideal candidate should possess: - Solid experiance with Cisco Enterpise networking technologies one or more of the following - (LAN, WLAN, Security, SDA, DNA, ACI etc.) - Previous experience in technically leading OR managing a network and a team of Network Engineers (Would consider a Sr network engineer with the desire to move into leadership) - Strong communication skills with the ability to liaise with both technical and non-technical staff. - The capability to interface effectively with diverse technical and non-technical stakeholders. If you are a Network Lead, Network Service Manager or a Network Operations Manager with a passion for service excellence. You will have a solid understanding of monitoring networks. Even if you are an engineer looking to transition into a leadership role, it maybe worth a conversation.
Apr 26, 2024
Full time
Job Title: Network Manager Salary: Up to 70k- 85k Location: Central London / Hybrid The Company Dynamic Search Solutions is collaborating with an emerging and expanding Technology Business. Due to their sustained success, they are currently seeking a dedicated Network Manager to lead their operations with a focus on proactive network management & support. As a Network Manager, you will operate in a hybrid model, based out of their London office designed to provide a comfortable and collaborative work environment. The Role In the role of Network Manager, you will lead, support and build technically excellent teams, contributing to team development and overall growth. Your daily responsibilities will encompass: - Team leadership - leading a team of skilled Network Engineers -CCNA, CCNP and CCIE - Management of leading network infrastructure, ensuring continuous monitoring for optimal performance. - Maintaining documentation, scheduling change and proactively enabling engineers - Handling senior escalations and overseeing the resolution of major incidents. - Escalating significant issues to the appropriate teams. Network Manager Overview: You will serve as the key point of contact for both technical and non-technical staff, managing the support team by monitoring, investigating, and diagnosing issues with service partners and customers. Key responsibilities also include: - Ensuring SLAs are met, documentation is accurate, and policies and procedures are implemented. - Collaboration with the project team to bring to live new solutions and services - Develop customer relationships, guiding their technical decision making - Manage incidents through to resolution Skills/Experience required for the Network Manager: The ideal candidate should possess: - Solid experiance with Cisco Enterpise networking technologies one or more of the following - (LAN, WLAN, Security, SDA, DNA, ACI etc.) - Previous experience in technically leading OR managing a network and a team of Network Engineers (Would consider a Sr network engineer with the desire to move into leadership) - Strong communication skills with the ability to liaise with both technical and non-technical staff. - The capability to interface effectively with diverse technical and non-technical stakeholders. If you are a Network Lead, Network Service Manager or a Network Operations Manager with a passion for service excellence. You will have a solid understanding of monitoring networks. Even if you are an engineer looking to transition into a leadership role, it maybe worth a conversation.
Senior People Ops Manager Location: Remote/ London/ Portsmouth Salary: 45,000 - 50,000 The Senior People Ops Manager will be responsible for the employee experience across the entire employee life cycle of those working in the Consulting Services Team (CI&S) with direct line management accountability for the Line Management of Consulting (CI&S) team and allocated consultants. This is a hybrid role in the UK, with travel to company sites as required for management and team meetings, this will be approximately twice per month. Responsibilities: To be responsible for the On-Boarding and orientation of resources joining Consulting Services (CI&S), to enable a quick and problem-free transition to becoming productive members of the team with sufficient knowledge of company processes, policies and working methods to function effectively. To work with the Consulting Services Director and other line managers to undertake objective setting for all members of the Consulting Services (CI&S) team. Work to monitor in accordance with the Performance Review cycle those resources in scope of the line management team. Ensure all allocated resources are operating to the required level. Manage any performance issues for your team and support other line managers regarding performance related issues of their teams. Ensure Consulting Services Director is informed and updated on all performance related issues. To ensure that all members of the team have appropriate personal development plans and that these are progressed to an appropriate timescale. Ensure alignment with the HR training request process and proactively monitor and assure required certifications are in place to enable the business to maintain vendor accreditations that align with business strategy. To undertake regular 1:1's with direct report consisting of both consultants and line managers. Ensure day-to-day performance management and early identification of any difficulties or problems, and to work through appropriate solutions with individual employees. Undertake and own resourcing planning for Consulting (CI&S) team in conjunction with Service Management Office. Provide insight to Consulting Director & Practice leads. Monitor and provide insights & reporting on Consulting (CI&S) resources to Consulting Director as requested. Timely approval of non-billable time in line with company policies and monitoring/management of late timesheet submissions. To monitor attendance, approving holiday requests (in consultation with Director) as well as ensuring that any ad-hoc absences, or those due to sickness are appropriately approved, recorded, and managed. Checking and approval of expense claims submitted by team members to ensure that all claims are legitimate, have appropriate supporting documentation, and to liaise internally as necessary to ensure the timely payment of such claims. To ensure that all team members meet their obligations in relation to the completion of statutorily required training / updates in a timely way. To ensure that those joining the team provide all necessary documentation to enable security checks and clearances to be carried out in a timely manner. To be responsible for the off boarding of leavers from the team, ensuring all relevant notifications are completed and submitted to HR/Payroll, and that suitable arrangements are made for the return of any company equipment in a timely manner. Qualifications: Must have a significant amount of previous Line Management experience, managing a substantially sized team (25+) Ideally this will have been gained in a technical environment, but this is not essential. Must have excellent verbal and written communication skills to enable them to effectively communicate across a wide range of people from technical backgrounds, and around sometimes sensitive subjects. Strong influencing, persuading, coaching and negotiating skills. The personal organization ability to work with a significant workload in regularly changing circumstances without close supervision or direction. Must be capable of multitasking in a busy, high volume environment and can effectively manage time, prioritise tasks and work within deadlines. Must be well organised with keen attention to detail with demonstrated effective follow-up skills. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Apr 26, 2024
Full time
Senior People Ops Manager Location: Remote/ London/ Portsmouth Salary: 45,000 - 50,000 The Senior People Ops Manager will be responsible for the employee experience across the entire employee life cycle of those working in the Consulting Services Team (CI&S) with direct line management accountability for the Line Management of Consulting (CI&S) team and allocated consultants. This is a hybrid role in the UK, with travel to company sites as required for management and team meetings, this will be approximately twice per month. Responsibilities: To be responsible for the On-Boarding and orientation of resources joining Consulting Services (CI&S), to enable a quick and problem-free transition to becoming productive members of the team with sufficient knowledge of company processes, policies and working methods to function effectively. To work with the Consulting Services Director and other line managers to undertake objective setting for all members of the Consulting Services (CI&S) team. Work to monitor in accordance with the Performance Review cycle those resources in scope of the line management team. Ensure all allocated resources are operating to the required level. Manage any performance issues for your team and support other line managers regarding performance related issues of their teams. Ensure Consulting Services Director is informed and updated on all performance related issues. To ensure that all members of the team have appropriate personal development plans and that these are progressed to an appropriate timescale. Ensure alignment with the HR training request process and proactively monitor and assure required certifications are in place to enable the business to maintain vendor accreditations that align with business strategy. To undertake regular 1:1's with direct report consisting of both consultants and line managers. Ensure day-to-day performance management and early identification of any difficulties or problems, and to work through appropriate solutions with individual employees. Undertake and own resourcing planning for Consulting (CI&S) team in conjunction with Service Management Office. Provide insight to Consulting Director & Practice leads. Monitor and provide insights & reporting on Consulting (CI&S) resources to Consulting Director as requested. Timely approval of non-billable time in line with company policies and monitoring/management of late timesheet submissions. To monitor attendance, approving holiday requests (in consultation with Director) as well as ensuring that any ad-hoc absences, or those due to sickness are appropriately approved, recorded, and managed. Checking and approval of expense claims submitted by team members to ensure that all claims are legitimate, have appropriate supporting documentation, and to liaise internally as necessary to ensure the timely payment of such claims. To ensure that all team members meet their obligations in relation to the completion of statutorily required training / updates in a timely way. To ensure that those joining the team provide all necessary documentation to enable security checks and clearances to be carried out in a timely manner. To be responsible for the off boarding of leavers from the team, ensuring all relevant notifications are completed and submitted to HR/Payroll, and that suitable arrangements are made for the return of any company equipment in a timely manner. Qualifications: Must have a significant amount of previous Line Management experience, managing a substantially sized team (25+) Ideally this will have been gained in a technical environment, but this is not essential. Must have excellent verbal and written communication skills to enable them to effectively communicate across a wide range of people from technical backgrounds, and around sometimes sensitive subjects. Strong influencing, persuading, coaching and negotiating skills. The personal organization ability to work with a significant workload in regularly changing circumstances without close supervision or direction. Must be capable of multitasking in a busy, high volume environment and can effectively manage time, prioritise tasks and work within deadlines. Must be well organised with keen attention to detail with demonstrated effective follow-up skills. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
People Operations Manager Location: Remote/London/Portsmouth Salary: 38,000 - 44,000 The People Ops Manager will be responsible for the employee experience across the entire employee life cycle of those working in the Consulting Services Team (CI&S) with direct line management accountability for the Line Management of Consulting (CI&S) team and allocated consultants. They will report to the Senior People Ops Manager. This is a hybrid role in the UK, with travel to sites in either Central London or Portsmouth as required for management and team meetings, this will be approximately twice per month. Responsibilities: To be responsible for the On-Boarding and orientation of all resources joining Consulting Services (CI&S), to enable a quick and problem-free transition to becoming productive members of the team with sufficient knowledge of company processes, policies, and working methods to function effectively. To undertake objective setting for all members of the Consulting Services (CI&S) team and then to work in a matrix structure with the Practice Leads to monitor in accordance with the Performance Review cycle. Ensure all team members are operating to the required level and manage any escalations regarding performance-related issues in association with Senior People Operations Manager and CSD. To ensure that all members of the team have appropriate personal development plans and that these are progressed to an appropriate timescale. Work with Practice Leads/Vendor Management to ensure appropriate technical training and certifications are in place to enable the business to maintain vendor certifications. To undertake regular 1:1's with members of the team to ensure day-to-day performance management and early identification of any difficulties or problems, and to work through appropriate solutions with individual employees. Timely approval of non-billable time in line with company policies and monitoring/management of late timesheet submissions. To monitor attendance, approving holiday requests (in consultation with practice leads) as well as ensuring that any ad-hoc absences or those due to sickness are appropriately approved, recorded, and managed. Checking and approval of expense claims submitted by team members to ensure that all claims are legitimate, have appropriate supporting documentation, and to liaise internally as necessary to ensure the timely payment of such claims. To ensure that all team members meet their obligations in relation to the completion of statutorily required training/updates in a timely way. To ensure that those joining the team provide all necessary documentation to enable security checks and clearances to be carried out in a timely manner. To be responsible for the off-boarding of leavers from the team, ensuring all relevant notifications are completed and submitted to HR/Payroll, and that suitable arrangements are made for the return of any company equipment in a timely manner. Qualifications: Must have a significant amount of previous Line Management experience, managing a substantially sized team (25+) Ideally this will have been gained in a technical environment, but this is not essential. Must have excellent verbal and written communication skills to enable them to effectively communicate across a wide range of people from technical backgrounds, and around sometimes sensitive subjects. Strong influencing, persuading, coaching, and negotiating skills. The personal organization ability to work with a significant workload in regularly changing circumstances without close supervision or direction. Must be capable of multitasking in a busy, high-volume environment and can effectively manage time, prioritise tasks and work within deadlines. Must be well organised with keen attention to detail with demonstrated effective follow-up skills. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Apr 26, 2024
Full time
People Operations Manager Location: Remote/London/Portsmouth Salary: 38,000 - 44,000 The People Ops Manager will be responsible for the employee experience across the entire employee life cycle of those working in the Consulting Services Team (CI&S) with direct line management accountability for the Line Management of Consulting (CI&S) team and allocated consultants. They will report to the Senior People Ops Manager. This is a hybrid role in the UK, with travel to sites in either Central London or Portsmouth as required for management and team meetings, this will be approximately twice per month. Responsibilities: To be responsible for the On-Boarding and orientation of all resources joining Consulting Services (CI&S), to enable a quick and problem-free transition to becoming productive members of the team with sufficient knowledge of company processes, policies, and working methods to function effectively. To undertake objective setting for all members of the Consulting Services (CI&S) team and then to work in a matrix structure with the Practice Leads to monitor in accordance with the Performance Review cycle. Ensure all team members are operating to the required level and manage any escalations regarding performance-related issues in association with Senior People Operations Manager and CSD. To ensure that all members of the team have appropriate personal development plans and that these are progressed to an appropriate timescale. Work with Practice Leads/Vendor Management to ensure appropriate technical training and certifications are in place to enable the business to maintain vendor certifications. To undertake regular 1:1's with members of the team to ensure day-to-day performance management and early identification of any difficulties or problems, and to work through appropriate solutions with individual employees. Timely approval of non-billable time in line with company policies and monitoring/management of late timesheet submissions. To monitor attendance, approving holiday requests (in consultation with practice leads) as well as ensuring that any ad-hoc absences or those due to sickness are appropriately approved, recorded, and managed. Checking and approval of expense claims submitted by team members to ensure that all claims are legitimate, have appropriate supporting documentation, and to liaise internally as necessary to ensure the timely payment of such claims. To ensure that all team members meet their obligations in relation to the completion of statutorily required training/updates in a timely way. To ensure that those joining the team provide all necessary documentation to enable security checks and clearances to be carried out in a timely manner. To be responsible for the off-boarding of leavers from the team, ensuring all relevant notifications are completed and submitted to HR/Payroll, and that suitable arrangements are made for the return of any company equipment in a timely manner. Qualifications: Must have a significant amount of previous Line Management experience, managing a substantially sized team (25+) Ideally this will have been gained in a technical environment, but this is not essential. Must have excellent verbal and written communication skills to enable them to effectively communicate across a wide range of people from technical backgrounds, and around sometimes sensitive subjects. Strong influencing, persuading, coaching, and negotiating skills. The personal organization ability to work with a significant workload in regularly changing circumstances without close supervision or direction. Must be capable of multitasking in a busy, high-volume environment and can effectively manage time, prioritise tasks and work within deadlines. Must be well organised with keen attention to detail with demonstrated effective follow-up skills. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Fantastic opportunity for a senior applications analyst to join a leading organisation based in Birmingham on a 2 year fixed term contract. Paying up to £54,000 base + 40 days annual leave and a 14.5% pension. Hybrid working. Role Summary The primary responsibility of the Lead Application Analyst is to provide Application Management and Support for the business systems. As Service Owner for one or more services will be responsible for excellent customer service, consistently meeting service levels and key performance indicators as agreed with our customers. Main Duties Service Level Management Ensure that service delivery meets agreed service levels, negotiating service level requirements with customers, diagnosing service problems and implementing improvements to the service. Creates and maintains a catalogue of available services. Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency. Owns the transition process, develops the organisation's approach and defines the acceptance criteria for service transition. The postholder will actively engage with project managers to ensure quality outputs within the agreed acceptance criteria. Manage application enhancements designed to improve business performance, maintain all associated documentation, investigates issues, and provides advice on application security, licensing, upgrades, backups, and disaster recovery needs. Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Coordinate the implementation of agreed remedies and preventative measures and analyse patterns and trends to prevent future incidents.
Apr 26, 2024
Contractor
Fantastic opportunity for a senior applications analyst to join a leading organisation based in Birmingham on a 2 year fixed term contract. Paying up to £54,000 base + 40 days annual leave and a 14.5% pension. Hybrid working. Role Summary The primary responsibility of the Lead Application Analyst is to provide Application Management and Support for the business systems. As Service Owner for one or more services will be responsible for excellent customer service, consistently meeting service levels and key performance indicators as agreed with our customers. Main Duties Service Level Management Ensure that service delivery meets agreed service levels, negotiating service level requirements with customers, diagnosing service problems and implementing improvements to the service. Creates and maintains a catalogue of available services. Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency. Owns the transition process, develops the organisation's approach and defines the acceptance criteria for service transition. The postholder will actively engage with project managers to ensure quality outputs within the agreed acceptance criteria. Manage application enhancements designed to improve business performance, maintain all associated documentation, investigates issues, and provides advice on application security, licensing, upgrades, backups, and disaster recovery needs. Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Coordinate the implementation of agreed remedies and preventative measures and analyse patterns and trends to prevent future incidents.
Senior Java Engineer Location: Birmingham (hybrid working) Salary & Benefits: Up to 70,000 + Benefits Investigo are exclusively partnered with an leading manufacturing organisation, who are looking for a senior software engineer, would has a passion for people management and wanting to progress their career, into a Engineering manager position. This role would see you leading a team up to 6 developers, carrying out a migration from off-shore back to in house. This role would have a good split of managing developers and development, you'll work closely with cross function teams and need a great understanding of development in Java. You will be responsible for developing technical road maps, proof of concepts and development strategies. Ensuring the team are all working in unity to reach . You will be working across multiple transitions from carrying out technical migrations and enhancements all the way to Greenfield development taking it from inception all the way through to delivery. Your role will also include the chance to influence the longer-term tech strategy and manage a team of software developers. Skills Developing proof of concepts and road mapping Have lead teams of up to 6 software developers. Strong understanding of Java Having experience managing and supporting Software Development teams Stakeholder management Nice to have had some form of AI experience Benefits Annual personal Bonus Personalised Development Plans Company car or Cash4car 5% pension contribution with growth for years of service Life Assurance Flexible working environment Please either apply by clicking online or emailing me directly to (url removed) if you need any further information feel free to contact me on (phone number removed); I can make myself available outside of normal working hours to suit you.
Apr 26, 2024
Full time
Senior Java Engineer Location: Birmingham (hybrid working) Salary & Benefits: Up to 70,000 + Benefits Investigo are exclusively partnered with an leading manufacturing organisation, who are looking for a senior software engineer, would has a passion for people management and wanting to progress their career, into a Engineering manager position. This role would see you leading a team up to 6 developers, carrying out a migration from off-shore back to in house. This role would have a good split of managing developers and development, you'll work closely with cross function teams and need a great understanding of development in Java. You will be responsible for developing technical road maps, proof of concepts and development strategies. Ensuring the team are all working in unity to reach . You will be working across multiple transitions from carrying out technical migrations and enhancements all the way to Greenfield development taking it from inception all the way through to delivery. Your role will also include the chance to influence the longer-term tech strategy and manage a team of software developers. Skills Developing proof of concepts and road mapping Have lead teams of up to 6 software developers. Strong understanding of Java Having experience managing and supporting Software Development teams Stakeholder management Nice to have had some form of AI experience Benefits Annual personal Bonus Personalised Development Plans Company car or Cash4car 5% pension contribution with growth for years of service Life Assurance Flexible working environment Please either apply by clicking online or emailing me directly to (url removed) if you need any further information feel free to contact me on (phone number removed); I can make myself available outside of normal working hours to suit you.
Job Title: Project Manager Location: Newbury (up to 2 days remote working) Salary: Competitive Job Type: Full time, Permanent Start Date: ASAP An exciting opportunity has arisen to join us as a Project Manager. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. About the role: The ideal candidate will build relationships easily, confidently interacting with internal stakeholders (Implementation Engineers, Account Managers) as well as External stakeholders (clients, 3rd party vendors). Strategically engaging with more senior stakeholders. You will be skilled in building a picture of client needs and be passionate about delivering the highest levels of customer service. You will have a good understanding of work breakdown structure as demonstrated by your ability to develop a project plan with added product complexity and multiple phases of implementation. This will include, the deployment of Hospitality solutions, WIFI, Voice, and IT systems such as networks, desktops, servers, and Cloud solutions. You will lead project calls and project kick-off meetings with limited supervision. You will be the first point for escalations and respond to questions in real-time. You will also conduct service reviews and assist with contract renewals. Projects will vary in terms of scale and complexity across a diverse range of SMEs and hospitality clients. You will be a natural problem solver and proactively identify resource challenges, constraints, issues, and risks. This is the perfect role for someone already working as an IT Project Manager/Service Delivery Manager or someone currently working within hospitality with exposure to large-scale projects and keen to consolidate their experience in a dedicated projects role. Responsibilities: Build strong relationships with all clients and vendors First point of contact for several clients, including high-profile hospitality clients Ensure all project activity is managed in line with standard processes and policies Plan, monitor, and manage costs, timelines, and resources for successful delivery Provide accurate reporting and updates to all internal and external stakeholders Ensure issues and risks are effectively managed and take action to resolve them accordingly Ensure all key decisions and actions are captured Manage any project dependencies and impacts across business functions, liaising with other project team members as required Managing SLAs both internally and externally, and ensuring any breaches, failures, or incidents are escalated and managed appropriately. Manage the relevant supplier relationships Manage the transition of the project into BAU Ensure projects are correctly reviewed and closed out with the lessons learned captured, documented, and shared Ensure the project team is communicated with and fully informed at all times. Take ownership of client escalations, liaising with both internal teams and vendors where necessary Conduct service reviews and assist with contract renewals Experience: Project Management experience or exposure to projects within hospitality Experience in delivering IT projects would be advantageous Experience in the hospitality industry would be advantageous but not essential Proven ability to understand a client's business environment and motivation and translate this to affect A good all-round knowledge of IT principles Personal Attributes: Friendly and professional Commercially astute Understands key financials Excited about tech and able to convert this in a way that engages stakeholders Recognises the importance of frequent and clear communications Feel that every day is a day of learning and knowledge Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Full UK driving licence & access to a vehicle as some projects will require you to work from client sites. Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Project Management, Project Administrator, Service Delivery Coordinator, Operations Coordinator, Project Manager, Project Controller, Project Supervisor may also be considered for this role.
Apr 26, 2024
Full time
Job Title: Project Manager Location: Newbury (up to 2 days remote working) Salary: Competitive Job Type: Full time, Permanent Start Date: ASAP An exciting opportunity has arisen to join us as a Project Manager. Netteam tX is a comprehensive IT Managed Service Provider (MSP) offering a complete suite of technology solutions to businesses across the UK. At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. About the role: The ideal candidate will build relationships easily, confidently interacting with internal stakeholders (Implementation Engineers, Account Managers) as well as External stakeholders (clients, 3rd party vendors). Strategically engaging with more senior stakeholders. You will be skilled in building a picture of client needs and be passionate about delivering the highest levels of customer service. You will have a good understanding of work breakdown structure as demonstrated by your ability to develop a project plan with added product complexity and multiple phases of implementation. This will include, the deployment of Hospitality solutions, WIFI, Voice, and IT systems such as networks, desktops, servers, and Cloud solutions. You will lead project calls and project kick-off meetings with limited supervision. You will be the first point for escalations and respond to questions in real-time. You will also conduct service reviews and assist with contract renewals. Projects will vary in terms of scale and complexity across a diverse range of SMEs and hospitality clients. You will be a natural problem solver and proactively identify resource challenges, constraints, issues, and risks. This is the perfect role for someone already working as an IT Project Manager/Service Delivery Manager or someone currently working within hospitality with exposure to large-scale projects and keen to consolidate their experience in a dedicated projects role. Responsibilities: Build strong relationships with all clients and vendors First point of contact for several clients, including high-profile hospitality clients Ensure all project activity is managed in line with standard processes and policies Plan, monitor, and manage costs, timelines, and resources for successful delivery Provide accurate reporting and updates to all internal and external stakeholders Ensure issues and risks are effectively managed and take action to resolve them accordingly Ensure all key decisions and actions are captured Manage any project dependencies and impacts across business functions, liaising with other project team members as required Managing SLAs both internally and externally, and ensuring any breaches, failures, or incidents are escalated and managed appropriately. Manage the relevant supplier relationships Manage the transition of the project into BAU Ensure projects are correctly reviewed and closed out with the lessons learned captured, documented, and shared Ensure the project team is communicated with and fully informed at all times. Take ownership of client escalations, liaising with both internal teams and vendors where necessary Conduct service reviews and assist with contract renewals Experience: Project Management experience or exposure to projects within hospitality Experience in delivering IT projects would be advantageous Experience in the hospitality industry would be advantageous but not essential Proven ability to understand a client's business environment and motivation and translate this to affect A good all-round knowledge of IT principles Personal Attributes: Friendly and professional Commercially astute Understands key financials Excited about tech and able to convert this in a way that engages stakeholders Recognises the importance of frequent and clear communications Feel that every day is a day of learning and knowledge Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Full UK driving licence & access to a vehicle as some projects will require you to work from client sites. Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Diversity and Inclusion: We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs. Please click on the APPLY button to send your CV for this role. Candidates with experience of: Project Management, Project Administrator, Service Delivery Coordinator, Operations Coordinator, Project Manager, Project Controller, Project Supervisor may also be considered for this role.
IT Vendor Manager 600 per day - Inside IR35 Location - Hybrid - travel to Warwickshire as required Duration - Minimum 9 months Our leading financial services client in the West Midlands, is recruiting for an accomplished IT Vendor Manager with strong Data/Billing and TUPE experience. Required experience: Strong background in Vendor Manager Manager roles Strong experience in managing an exit Be comfortable coming in do the exit contract/transition schedule Highly desirable would be experience managing an exit of a large scale programme Working with big vendors on a detailed level Manage numbers and used to different types of charging models, such as variable billing Need to be comfortable forecasting for the next billing period Strong stakeholder skills (lots of moving parts, complex environment) Used to Billing, Data, Numbers and managing an exit Strong experience with TUPE Negotiation/Cost Reduction Role: Support the creation of an exit transition schedule for the exit of the services from the incumbent vendor. This schedule will need to include commercials, a section on TUPE as well as commercial principles and governance. Familiarise themselves with the Exit transition schedule and ensure the exit of the incumbent vendor is dealt with in line with the newly formed schedule Ensure the billing monthly is in line with the agreed commercial principles in the exit transition schedule (TS) - This will involve checking monthly billing and calling out any exceptions, liaising with the Programme team to ensure it is in line with what the Programme has achieved Manage any fall out as a result of TUPE. Ensure any HR conversations are conducted with the incoming vendor and ensure the incumbent vendor are involved and understand any implications Handle any escalations as a result of exit programme and be the point of contact with the Exit PM Manage the day to day running of the account including handling the monthly billing, contract change notes as well oas the over arching monthly governenece meeting Manage all internal stakeholders to ensure necessary comms keeps flowing and is managed correctly If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Apr 26, 2024
Contractor
IT Vendor Manager 600 per day - Inside IR35 Location - Hybrid - travel to Warwickshire as required Duration - Minimum 9 months Our leading financial services client in the West Midlands, is recruiting for an accomplished IT Vendor Manager with strong Data/Billing and TUPE experience. Required experience: Strong background in Vendor Manager Manager roles Strong experience in managing an exit Be comfortable coming in do the exit contract/transition schedule Highly desirable would be experience managing an exit of a large scale programme Working with big vendors on a detailed level Manage numbers and used to different types of charging models, such as variable billing Need to be comfortable forecasting for the next billing period Strong stakeholder skills (lots of moving parts, complex environment) Used to Billing, Data, Numbers and managing an exit Strong experience with TUPE Negotiation/Cost Reduction Role: Support the creation of an exit transition schedule for the exit of the services from the incumbent vendor. This schedule will need to include commercials, a section on TUPE as well as commercial principles and governance. Familiarise themselves with the Exit transition schedule and ensure the exit of the incumbent vendor is dealt with in line with the newly formed schedule Ensure the billing monthly is in line with the agreed commercial principles in the exit transition schedule (TS) - This will involve checking monthly billing and calling out any exceptions, liaising with the Programme team to ensure it is in line with what the Programme has achieved Manage any fall out as a result of TUPE. Ensure any HR conversations are conducted with the incoming vendor and ensure the incumbent vendor are involved and understand any implications Handle any escalations as a result of exit programme and be the point of contact with the Exit PM Manage the day to day running of the account including handling the monthly billing, contract change notes as well oas the over arching monthly governenece meeting Manage all internal stakeholders to ensure necessary comms keeps flowing and is managed correctly If you are interested in the role and would like to apply, please do so by clicking the link, or contacting Jackie Dean at Jumar for immediate consideration. We take great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Position : Medical Device Regulatory Specialist Suitable for : Regulatory Affairs Specialist with strong experience of ISO 13485 and MDD and MDR Location : Hybrid, ideally Surrey based, with the expectation to travel to Milton Keynes and Surrey sites if required (approx. once a month) + client travel as and when required Salary : Up to £50k + bens Our client is a software development company that provides solutions to the healthcare IT market and is seeking a talented and experienced Medical Device Regulatory Specialist dedicated to delivering telehealth services within the digital healthcare market. The Medical Device Regulatory Specialist will directly contribute to this area of medical services, influencing the improved effectiveness of community-based care using devices. Therefore, the Medical Device Regulatory Specialist will require experience in the context of Software as a Medical Device (SaMD) to qualify for this position, as well as an essential requirement of ISO 13485 and DCB0129. Essential: • Min 3 years experience as Medical Device Regulatory Specialist, Regulatory Affairs Specialist with medical device experience • Good working experience of Software as a Medical Device (SaMD) • Technical background within medical devices with an in-depth understanding of the regulatory function, with good knowledge of related quality, engineering, clinical, safety, and post-market functions. • Strong understanding of Medical Device Directive / Medical Device Regulation transition process. • Up-to-date working knowledge of: MDD and MDR (Class 1 & 11a devices) BS EN ISO 13485, 14971, 14155, 27001 BS EN IEC 60601 BS EN 62304 NHS DCB0129 / DCB0160 UK General Data Protection Regulation • Good working knowledge of EN 62304, having maintained electronic and software devices technical files. • Experience in the production and maintenance of documentation supporting NHS DCB0129/0160 • Willingness and ability to write and update regulatory and technical documentation and complete the required regulatory submissions • Pragmatism and responsibility to drive activities • Work effectively, both independently and as part of a team and develop, maintain and work to defined project plans and have a structured and methodical approach • Excellent verbal and written English and have reporting and presentation skills Desirable: • Clinical background with a current active registration • Evident understanding of the MHRA (UK governing body) and the way that the Healthcare works in the NHS • Experience working with different teams (such as developers, testers, account managers, marketing and auditing departments) in a Medical Device compliance capacity within a software product environment • Life/health sciences-based undergraduate degree • Ability to work in Customer facing situations with great communication skills The Role: The focus of the Medical Device Regulatory Specialist is the production of medical device technical in compliance with the Medical Device Regulation and ISO 13485 (Medical Devices). Some input will also be required to support ongoing compliance with other ISO standards • Responsibility for preparation and submissions of regulatory applications and registrations • Point of contact for competent authorities • Create, modify, and maintain device Technical Files • Maintain technical files according to requirements of current regulations and legislation • Final regulatory approval of software validation reports prior to their release • Regulatory subject matter expertise to support business activities • Manage and address any audit device technical file non-conformities • Ensure regular collection of evidence for the annual clinical evaluation and post market surveillance reports and create the reports, notifying the relevant authorities to any abnormal trends • Maintain a knowledge of the changing regulatory standards and implement the changes necessary • Deliver the supporting documentation required for sales frameworks and tender responses • Manage and support the internal and external regulatory resource • Working with ISO Compliance Manager to fulfil an audit schedule for medical device compliance • Maintain security, integrity, and the confidentiality of data Full job description will be sent to you after initial call and if the role is of interest to you. To apply: Please follow the online application process and upload your CV, in Word format. Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship). Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing please call or e-mail the office and someone will help you / get back to you.
Apr 26, 2024
Full time
Position : Medical Device Regulatory Specialist Suitable for : Regulatory Affairs Specialist with strong experience of ISO 13485 and MDD and MDR Location : Hybrid, ideally Surrey based, with the expectation to travel to Milton Keynes and Surrey sites if required (approx. once a month) + client travel as and when required Salary : Up to £50k + bens Our client is a software development company that provides solutions to the healthcare IT market and is seeking a talented and experienced Medical Device Regulatory Specialist dedicated to delivering telehealth services within the digital healthcare market. The Medical Device Regulatory Specialist will directly contribute to this area of medical services, influencing the improved effectiveness of community-based care using devices. Therefore, the Medical Device Regulatory Specialist will require experience in the context of Software as a Medical Device (SaMD) to qualify for this position, as well as an essential requirement of ISO 13485 and DCB0129. Essential: • Min 3 years experience as Medical Device Regulatory Specialist, Regulatory Affairs Specialist with medical device experience • Good working experience of Software as a Medical Device (SaMD) • Technical background within medical devices with an in-depth understanding of the regulatory function, with good knowledge of related quality, engineering, clinical, safety, and post-market functions. • Strong understanding of Medical Device Directive / Medical Device Regulation transition process. • Up-to-date working knowledge of: MDD and MDR (Class 1 & 11a devices) BS EN ISO 13485, 14971, 14155, 27001 BS EN IEC 60601 BS EN 62304 NHS DCB0129 / DCB0160 UK General Data Protection Regulation • Good working knowledge of EN 62304, having maintained electronic and software devices technical files. • Experience in the production and maintenance of documentation supporting NHS DCB0129/0160 • Willingness and ability to write and update regulatory and technical documentation and complete the required regulatory submissions • Pragmatism and responsibility to drive activities • Work effectively, both independently and as part of a team and develop, maintain and work to defined project plans and have a structured and methodical approach • Excellent verbal and written English and have reporting and presentation skills Desirable: • Clinical background with a current active registration • Evident understanding of the MHRA (UK governing body) and the way that the Healthcare works in the NHS • Experience working with different teams (such as developers, testers, account managers, marketing and auditing departments) in a Medical Device compliance capacity within a software product environment • Life/health sciences-based undergraduate degree • Ability to work in Customer facing situations with great communication skills The Role: The focus of the Medical Device Regulatory Specialist is the production of medical device technical in compliance with the Medical Device Regulation and ISO 13485 (Medical Devices). Some input will also be required to support ongoing compliance with other ISO standards • Responsibility for preparation and submissions of regulatory applications and registrations • Point of contact for competent authorities • Create, modify, and maintain device Technical Files • Maintain technical files according to requirements of current regulations and legislation • Final regulatory approval of software validation reports prior to their release • Regulatory subject matter expertise to support business activities • Manage and address any audit device technical file non-conformities • Ensure regular collection of evidence for the annual clinical evaluation and post market surveillance reports and create the reports, notifying the relevant authorities to any abnormal trends • Maintain a knowledge of the changing regulatory standards and implement the changes necessary • Deliver the supporting documentation required for sales frameworks and tender responses • Manage and support the internal and external regulatory resource • Working with ISO Compliance Manager to fulfil an audit schedule for medical device compliance • Maintain security, integrity, and the confidentiality of data Full job description will be sent to you after initial call and if the role is of interest to you. To apply: Please follow the online application process and upload your CV, in Word format. Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship). Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing please call or e-mail the office and someone will help you / get back to you.
Senior Project Manager Inside IR35 Rate 700 - 800 Per Day 2 Days in London Role Overview: Our client is looking for the services of an exceptional Project Manager on a contract basis to support them on a Global Operating Model Transition Programme. You will play a key role as a Senior Project Manager overseeing three workstreams in the wider Global Operating Model Programme. Which will involve Outsourcing various processes, you will be working closely with the outsource partner to ensure the successful transition of the processes and that the new structure seamlessly links in to the company. You will also be tasked to deliver a global people transformation exercise for a specific business area. This is a large complex programme which is far reaching on a global scale and will require the successful project manager to have experience working in a challenging environment, at pace and comfortable in a very hands-on role. Key skills and experience - Prior experience of working on complex outsourcing programmes Ability to understand wider risks and issues across the entire business that are related to your workstreams. Exceptional Communication experience and the ability to build strong relationships with stakeholders throughout the business. People and Process Transformation Experience Able to work at pace and be a self-starter. Prior experience working on a global scale. If you are interested in this role and would like to learn more about the role, submit your CV and I will reach out to discuss further.
Apr 26, 2024
Contractor
Senior Project Manager Inside IR35 Rate 700 - 800 Per Day 2 Days in London Role Overview: Our client is looking for the services of an exceptional Project Manager on a contract basis to support them on a Global Operating Model Transition Programme. You will play a key role as a Senior Project Manager overseeing three workstreams in the wider Global Operating Model Programme. Which will involve Outsourcing various processes, you will be working closely with the outsource partner to ensure the successful transition of the processes and that the new structure seamlessly links in to the company. You will also be tasked to deliver a global people transformation exercise for a specific business area. This is a large complex programme which is far reaching on a global scale and will require the successful project manager to have experience working in a challenging environment, at pace and comfortable in a very hands-on role. Key skills and experience - Prior experience of working on complex outsourcing programmes Ability to understand wider risks and issues across the entire business that are related to your workstreams. Exceptional Communication experience and the ability to build strong relationships with stakeholders throughout the business. People and Process Transformation Experience Able to work at pace and be a self-starter. Prior experience working on a global scale. If you are interested in this role and would like to learn more about the role, submit your CV and I will reach out to discuss further.
Project Manager Location: Ringwood, Hampshire, BH24 3SB + hybrid home working. Salary: £40,000 - £45,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full time, perm role. Benefits: We will offer you: • Ongoing training and support • Company Profit Share (first £3,600 is tax free) • 22 days annual leave plus bank holidays, increasing with length of service. • Birthday as additional paid leave. • Additional paid leave (dependent on company performance). • Company sick pay policy. • Pension Scheme. • Private Medical Insurance including dental. • Free Parking • Hybrid Working • Progression opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! Join us as a Project Manager! Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Project Manager - The Role: This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our customers. In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology. • Responsible for compiling Project Documentation such as: PIDs, Highlight Reports, End of Project Reports etc. • Managing relationships and communication with end users, customers, internal departments and third-party organisations • Managing and reporting project time and cost against budget • Ensure project risks and issues are identified, managed & mitigation plans are in place • Transition project deliverable into live service Project Manager - The skills you will need: To succeed in this role, you'll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e., Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. • Excellent interpersonal skills • Excellent time management skills • Experience managing projects • Strong verbal and written communication skills, and keen eye on attention to detail • Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio Note: For this role you will need a Clean Full driving license and this role is subject to a standard DBS check. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Apr 26, 2024
Full time
Project Manager Location: Ringwood, Hampshire, BH24 3SB + hybrid home working. Salary: £40,000 - £45,000 DOE + Profit Share and Benefits Hours: 37.5 hours per week Contract: Full time, perm role. Benefits: We will offer you: • Ongoing training and support • Company Profit Share (first £3,600 is tax free) • 22 days annual leave plus bank holidays, increasing with length of service. • Birthday as additional paid leave. • Additional paid leave (dependent on company performance). • Company sick pay policy. • Pension Scheme. • Private Medical Insurance including dental. • Free Parking • Hybrid Working • Progression opportunities. • Fresh fruit, the occasional pizza and a posh coffee machine! Join us as a Project Manager! Trusted Technology Partnership is specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a great team and positive company culture. We offer hybrid working at home and in our purpose-built office. We are an Employee Ownership Trust, a growing company and a recent winner of the South Coast Tech Awards, Leadership Team of the Year 2023. Project Manager - The Role: This is a fantastic career opportunity for an experienced Project Manager who enjoys the challenges of working on multiple projects concurrently, delivering exceptionally high-quality projects for our customers. In this role you will engage with customers to help design and deliver projects which fit with their business needs and IT strategies, using PRINCE2 based methodology. • Responsible for compiling Project Documentation such as: PIDs, Highlight Reports, End of Project Reports etc. • Managing relationships and communication with end users, customers, internal departments and third-party organisations • Managing and reporting project time and cost against budget • Ensure project risks and issues are identified, managed & mitigation plans are in place • Transition project deliverable into live service Project Manager - The skills you will need: To succeed in this role, you'll need to hold a Prince2 Practitioner, ITIL, PMP or equivalent qualification and have an understanding or experience in some of the technologies being deployed, i.e., Desktop Refresh projects, Server Replacements, Network Infrastructure or Cloud Infrastructure deployments. • Excellent interpersonal skills • Excellent time management skills • Experience managing projects • Strong verbal and written communication skills, and keen eye on attention to detail • Advanced Knowledge of Microsoft applications including, MS Excel, Word, PowerPoint and Visio Note: For this role you will need a Clean Full driving license and this role is subject to a standard DBS check. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Our client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous improvement mindset. Reporting to the Group IT Director, your insights and feedback will shape our IT strategy, ensuring our IT Service Delivery function aligns seamlessly with our business objectives. Principal accountabilities: Implement and maintain service management processes in line with ITIL v4 best practices, ensuring efficient and effective service delivery. Directly lead, mentor, and guide the service desk team, ensuring rapid and effective resolution of IT-related issues. Deliver hands-on technical support related to Microsoft O365, Exchange, SharePoint, OneDrive, Azure, and Intune. Spearhead the setup, distribution, maintenance, and troubleshooting of company assets, including laptops, workstations, and mobile devices. Develop and review KPIs in alignment with ITIL v4 practices. Seek continuous improvement by analysing performance metrics and feedback. Function as leader within the IT division, ensuring open, transparent, and timely communication between IT, employees, and senior/executive leadership. Collaborate with the Group IT Director to formulate strategic plans, service designs, and service transition processes that align with organisational goals. Lead the team in managing incidents efficiently and focus on identifying and resolving root causes of recurring incidents. Oversee changes in the IT environment, ensuring they are assessed, approved, implemented, and reviewed in accordance with ITIL standards. Champion a culture of continuous learning, ensuring the team consistently hones their skills and stays abreast of IT advancements. Utilise networking expertise for tasks like diagnosing connectivity issues and configuring permissions. Manage the Fresh Service ticketing system, ensuring streamlined ticket handling, timely resolution, and precise reporting Essential qualifications/ skills/ experience: Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Demonstrable experience in a similar role, managing an IT service desk or another IT related team. Comprehensive understanding and experience with ITIL v4 best practices. Proficiency in Microsoft O365, Exchange, SharePoint, OneDrive, Azure, and Intune. Solid background in IT asset management best practices. Experience with Fresh Service or equivalent ticketing system. Demonstrable ability in all areas of people management - including coaching, mentoring, and supporting team growth. Advanced organisational skills. Excellent communication skills, both written and verbal. Highly organised and efficient. A proactive approach and hard-working attitude. Ability to solve real-world technology challenges. Results-driven, proactive, and an analytical approach to challenges. Meticulous and deadline-conscious. Professional attitude with a collaborative mindset Ability to thrive in a fast-paced environment and manage several projects simultaneously.
Apr 26, 2024
Full time
Our client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous improvement mindset. Reporting to the Group IT Director, your insights and feedback will shape our IT strategy, ensuring our IT Service Delivery function aligns seamlessly with our business objectives. Principal accountabilities: Implement and maintain service management processes in line with ITIL v4 best practices, ensuring efficient and effective service delivery. Directly lead, mentor, and guide the service desk team, ensuring rapid and effective resolution of IT-related issues. Deliver hands-on technical support related to Microsoft O365, Exchange, SharePoint, OneDrive, Azure, and Intune. Spearhead the setup, distribution, maintenance, and troubleshooting of company assets, including laptops, workstations, and mobile devices. Develop and review KPIs in alignment with ITIL v4 practices. Seek continuous improvement by analysing performance metrics and feedback. Function as leader within the IT division, ensuring open, transparent, and timely communication between IT, employees, and senior/executive leadership. Collaborate with the Group IT Director to formulate strategic plans, service designs, and service transition processes that align with organisational goals. Lead the team in managing incidents efficiently and focus on identifying and resolving root causes of recurring incidents. Oversee changes in the IT environment, ensuring they are assessed, approved, implemented, and reviewed in accordance with ITIL standards. Champion a culture of continuous learning, ensuring the team consistently hones their skills and stays abreast of IT advancements. Utilise networking expertise for tasks like diagnosing connectivity issues and configuring permissions. Manage the Fresh Service ticketing system, ensuring streamlined ticket handling, timely resolution, and precise reporting Essential qualifications/ skills/ experience: Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Demonstrable experience in a similar role, managing an IT service desk or another IT related team. Comprehensive understanding and experience with ITIL v4 best practices. Proficiency in Microsoft O365, Exchange, SharePoint, OneDrive, Azure, and Intune. Solid background in IT asset management best practices. Experience with Fresh Service or equivalent ticketing system. Demonstrable ability in all areas of people management - including coaching, mentoring, and supporting team growth. Advanced organisational skills. Excellent communication skills, both written and verbal. Highly organised and efficient. A proactive approach and hard-working attitude. Ability to solve real-world technology challenges. Results-driven, proactive, and an analytical approach to challenges. Meticulous and deadline-conscious. Professional attitude with a collaborative mindset Ability to thrive in a fast-paced environment and manage several projects simultaneously.
Unleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies. Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised on naval fleets across our allied navies around the globe. As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defence customers with an unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are executed. We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art sonar, radar, expendables, signature management, and naval power systems. Join us in shaping the future of naval warfare and together, we will safeguard the seas and empower navies worldwide! Flexible Working At Ultra Maritime, we understand that your personal life is just as important as your professional one. That's why we support and promote flexible working arrangements where possible. Whether you prefer a hybrid model, working remotely, or the structure of being on-site, we will support you as best as we can. Embrace the freedom to shape your work hours according to your needs, whether it's part-time, compressed hours, or a unique arrangement that suits your lifestyle. Rugeley embraces flexibility by offering adaptable start and finish times, empowering you to find the perfect balance between your professional and personal commitments. Bid farewell to rigid schedules and embrace the freedom to design your workday around your unique needs. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people. Job Description Key responsibilities as a Project Manager Be the primary customer contact. Successfully manage a portfolio of similar or related projects for a business stream achieving customer requirements along with meeting the business goals of schedule, budget, deliveries, risk management and winning new/follow on business. Monitor project performance against plan, cost and delivery, and identify appropriate corrective actions by conducting periodic cost, schedule, performance and risk reviews. Prioritise, identify and obtain the required resources, including facilities, tools and personnel to achieve successful project execution. Supply accurate cost and schedule information in the preparation of bids and reports. Provide effective leadership, manage all customer interfaces, and communicate effectively to Senior Management, team members and peers to establish a common understanding of Project Scope and plan for successful programme execution Motivate the team by communicating a shared vision, providing direction, setting goals and mentoring, creating a team environment that encourages people to work towards common objectives Carry out other duties that may reasonably be required by the Programmes Director or the Programme Manager in support of department activities Experience in new product implementation new product development. Personal attributes as a Project Manager Experienced Project Manager with a successful track record in setting up and executing full project lifecycle, including concept, launch, product development, transition to production, product delivery and in service support. Educated to degree level in Business/Engineering. APM qualified (or equivalent). Excellent leadership, delegation and team work skills with a collaborative mindset. Excellent communication, influencing and persuading skills at all levels in the business. High commercial and business awareness, customer focus and sales orientation. Resilient - able to operate effectively under stretching project constraints, pressure and displays sound judgement at all times PC and keyboard literate and working knowledge of project management tools, plus working knowledge of IFS or an equivalent ERP system. Experience of managing multi-disciplined projects with a focus on systems engineering and integration and/or manufacturing is highly desirable. A background in Maritime / Defence industry would be advantageous. Routine UK and occasional overseas travel will be required. Relocation Support Attracting high-level talent and people that can add value and expertise, is vital to our success. Attracting and retaining brilliant people is imperative so that's why we search across the UK for talent. We offer financial support to candidates that are considering relocating; this is considered on a case-by-case basis per role and subject to HMRC guidelines. Nationality Requirements Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers. Diverse & Inclusive Employer Ultra Maritime is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self. We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers. We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.
Apr 26, 2024
Full time
Unleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies. Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised on naval fleets across our allied navies around the globe. As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defence customers with an unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are executed. We thrive on collaboration and partnering with our customers to ensure mission success. Our expert solutions encompass an array of game-changing technologies, including state-of-the-art sonar, radar, expendables, signature management, and naval power systems. Join us in shaping the future of naval warfare and together, we will safeguard the seas and empower navies worldwide! Flexible Working At Ultra Maritime, we understand that your personal life is just as important as your professional one. That's why we support and promote flexible working arrangements where possible. Whether you prefer a hybrid model, working remotely, or the structure of being on-site, we will support you as best as we can. Embrace the freedom to shape your work hours according to your needs, whether it's part-time, compressed hours, or a unique arrangement that suits your lifestyle. Rugeley embraces flexibility by offering adaptable start and finish times, empowering you to find the perfect balance between your professional and personal commitments. Bid farewell to rigid schedules and embrace the freedom to design your workday around your unique needs. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people. Job Description Key responsibilities as a Project Manager Be the primary customer contact. Successfully manage a portfolio of similar or related projects for a business stream achieving customer requirements along with meeting the business goals of schedule, budget, deliveries, risk management and winning new/follow on business. Monitor project performance against plan, cost and delivery, and identify appropriate corrective actions by conducting periodic cost, schedule, performance and risk reviews. Prioritise, identify and obtain the required resources, including facilities, tools and personnel to achieve successful project execution. Supply accurate cost and schedule information in the preparation of bids and reports. Provide effective leadership, manage all customer interfaces, and communicate effectively to Senior Management, team members and peers to establish a common understanding of Project Scope and plan for successful programme execution Motivate the team by communicating a shared vision, providing direction, setting goals and mentoring, creating a team environment that encourages people to work towards common objectives Carry out other duties that may reasonably be required by the Programmes Director or the Programme Manager in support of department activities Experience in new product implementation new product development. Personal attributes as a Project Manager Experienced Project Manager with a successful track record in setting up and executing full project lifecycle, including concept, launch, product development, transition to production, product delivery and in service support. Educated to degree level in Business/Engineering. APM qualified (or equivalent). Excellent leadership, delegation and team work skills with a collaborative mindset. Excellent communication, influencing and persuading skills at all levels in the business. High commercial and business awareness, customer focus and sales orientation. Resilient - able to operate effectively under stretching project constraints, pressure and displays sound judgement at all times PC and keyboard literate and working knowledge of project management tools, plus working knowledge of IFS or an equivalent ERP system. Experience of managing multi-disciplined projects with a focus on systems engineering and integration and/or manufacturing is highly desirable. A background in Maritime / Defence industry would be advantageous. Routine UK and occasional overseas travel will be required. Relocation Support Attracting high-level talent and people that can add value and expertise, is vital to our success. Attracting and retaining brilliant people is imperative so that's why we search across the UK for talent. We offer financial support to candidates that are considering relocating; this is considered on a case-by-case basis per role and subject to HMRC guidelines. Nationality Requirements Candidates must be eligible to obtain the relevant security clearance required for the role, due to the nature of the programmes we deliver for our customers. Diverse & Inclusive Employer Ultra Maritime is an equal opportunities employer that values diversity, inclusion, equity and equality. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be your best and authentic self. We promote a workplace that welcomes people from all backgrounds and cultures; believing that this will increase our diversity of thinking, and ultimately ensure we continue delivering on our commitments to our customers. We do not discriminate based on race, religion, colour, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status and welcome applications from all candidates.
Our client exists to help decarbonise the generation of electricity and make it more affordable for the future. Their work is central to the delivery of the Government s objective to achieve Net Zero target by 2050. Their main responsibility, amongst many, is managing the Contracts for Difference (CfDs) scheme which are agreements made with renewable generators. These agreements are private law contracts to provide investors with confidence when investing in low carbon technology. Employees are required to attend the office 2 days/week Role Purpose: We are seeking an Enterprise Architect who can shape the technology architecture for corporate functions and contribute to the technology roadmap aligned with business objectives. Working closely with Senior Managers and key stakeholders across the business to drive collaboration and communication between various teams. What you will be doing: As an Enterprise Architgect you will be managing a group of Solution architects who deliver solutions to main stakeholders such as Operations, Analytics and Delivery teams who are composed of a mix-skill team of Developers, Data Engineers, Scrum masters, and UX/UI designers in-house and working with our outsourcing partners in a matrix-managed technology environment. Working with our Architecture, Infrastructure, Delivery and Data teams, and then being able to drive decision-making processes that translate into highly technical documentation. Employees are required to attend the office 2 days/week What experience you'll have: • A Bachelor's/Masters degree in Computer Science, Software Engineering or related degrees • 5+ years of experience in enterprise architecture or similar roles • At least 2 years of line management experience (postholder will manage 3-5 reportees) • Expertise in enterprise solutions for corporate functions • Expertise working as a Software Engineer who has built software solutions • Knowledge of programming languages (i.e. Python, Java, React, etc.) and infrastructure technologies (Azure, AWS, Terraform, Docker containers, etc) You'll have an understanding of: • Documenting the non-functional requirements across the different solutions. • Ensuring the technical transition approach meets the business requirements. • Documenting the technology landscape, interfaces and data flow. • Managing technical risks across any project, product or service. • Ensuring that the strategies and architecture policies are followed. • Line management/hiring/development of Solutions Architect(s) and administrative support. Employees are required to attend the office 2 days/week Employee Benefits • 25 days' annual leave and bank holidays • Recognition schemes allowing colleagues to say thanks • Company contribution to your pension scheme • Family friendly policies, including enhanced company maternity/paternity and shared parental benefits • Employee assistance programme for free, confidential support for your professional or personal life, including financial management and family care • Special leave such as study leave, sabbatical or public duties • Three days paid leave a year for volunteering to support your local community • Season ticket loan scheme to support your commute • Access to Work Perks offering deals, discounts and cash back on your purchases • Family savings on days out and English Heritage or gym discounts through our partners Concerned that you might not perfectly meet all the criteria for this role? At Recruitment Collective, we hold a strong commitment to fostering inclusivity for all and establishing opportunities where individuals from diverse personal and professional backgrounds can excel. Therefore, if you're enthusiastic about this position but find that your previous experiences don't align precisely with every aspect of the job description, we strongly encourage you to register with us. You may well be the ideal candidate for another role or opportunity, and our recruitment team is here to assist in evaluating how your skills can be a valuable fit for our clients. Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organisation.
Apr 26, 2024
Full time
Our client exists to help decarbonise the generation of electricity and make it more affordable for the future. Their work is central to the delivery of the Government s objective to achieve Net Zero target by 2050. Their main responsibility, amongst many, is managing the Contracts for Difference (CfDs) scheme which are agreements made with renewable generators. These agreements are private law contracts to provide investors with confidence when investing in low carbon technology. Employees are required to attend the office 2 days/week Role Purpose: We are seeking an Enterprise Architect who can shape the technology architecture for corporate functions and contribute to the technology roadmap aligned with business objectives. Working closely with Senior Managers and key stakeholders across the business to drive collaboration and communication between various teams. What you will be doing: As an Enterprise Architgect you will be managing a group of Solution architects who deliver solutions to main stakeholders such as Operations, Analytics and Delivery teams who are composed of a mix-skill team of Developers, Data Engineers, Scrum masters, and UX/UI designers in-house and working with our outsourcing partners in a matrix-managed technology environment. Working with our Architecture, Infrastructure, Delivery and Data teams, and then being able to drive decision-making processes that translate into highly technical documentation. Employees are required to attend the office 2 days/week What experience you'll have: • A Bachelor's/Masters degree in Computer Science, Software Engineering or related degrees • 5+ years of experience in enterprise architecture or similar roles • At least 2 years of line management experience (postholder will manage 3-5 reportees) • Expertise in enterprise solutions for corporate functions • Expertise working as a Software Engineer who has built software solutions • Knowledge of programming languages (i.e. Python, Java, React, etc.) and infrastructure technologies (Azure, AWS, Terraform, Docker containers, etc) You'll have an understanding of: • Documenting the non-functional requirements across the different solutions. • Ensuring the technical transition approach meets the business requirements. • Documenting the technology landscape, interfaces and data flow. • Managing technical risks across any project, product or service. • Ensuring that the strategies and architecture policies are followed. • Line management/hiring/development of Solutions Architect(s) and administrative support. Employees are required to attend the office 2 days/week Employee Benefits • 25 days' annual leave and bank holidays • Recognition schemes allowing colleagues to say thanks • Company contribution to your pension scheme • Family friendly policies, including enhanced company maternity/paternity and shared parental benefits • Employee assistance programme for free, confidential support for your professional or personal life, including financial management and family care • Special leave such as study leave, sabbatical or public duties • Three days paid leave a year for volunteering to support your local community • Season ticket loan scheme to support your commute • Access to Work Perks offering deals, discounts and cash back on your purchases • Family savings on days out and English Heritage or gym discounts through our partners Concerned that you might not perfectly meet all the criteria for this role? At Recruitment Collective, we hold a strong commitment to fostering inclusivity for all and establishing opportunities where individuals from diverse personal and professional backgrounds can excel. Therefore, if you're enthusiastic about this position but find that your previous experiences don't align precisely with every aspect of the job description, we strongly encourage you to register with us. You may well be the ideal candidate for another role or opportunity, and our recruitment team is here to assist in evaluating how your skills can be a valuable fit for our clients. Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organisation.
A very exciting energy client is seeking an experienced and highly skilled Enterprise Architect to join their highly collaborative team. Fantastic benefits: 25 days holiday, pension, employee assistance programmes and much more. This exciting client is looking for an Enterprise architect who can shape the technology architecture for corporate functions and contribute to the technology roadmap aligned with business objectives. This involves managing a group of Solution architects who deliver solutions to main stakeholders such as Operations, Analytics and Delivery teams who are composed of a mix-skill team of Developers, Data Engineers, Scrum masters, and UX/UI designers in-house and working with our outsourcing partners in a matrix-managed technology environment. As an Enterprise Architect you'll go through various transformational delivery solutions towards a digital-first philosophy and ultimately growth of their systems and tech services. You'll be working closely with Senior Managers and key stakeholders across the business to drive collaboration and communication between various teams. Working with their Architecture, Infrastructure, Delivery and Data teams, and then being able to drive decision-making processes that translate into highly technical documentation. Ideal Enterprise Architect You'll need at least 5 years of experience acting as a lead architect. You will be process-oriented and have vast experience with Cloud technologies. Key Responsibilities Responsible for documenting the technical and data architecture of the "as-is"and "to-be" solutions. Responsible for ensuring that solutions proposed by a project meet the strategic objectives of the product or service. Documenting the non-functional requirements across the different solutions. Accountable for ensuring the correct technical solutions and products are chosen. Accountable for ensuring chosen solutions meet the business, functional and non-functional requirements. Ensuring the technical transition approach meets the business requirements. Responsible for documenting the technology landscape, interfaces and data flow. Supporting solution ownership within the operating model of client. Ensuring that any project delivery meets the architecture strategy and policies. Responsible for developing and maintaining a clear roadmap for adopting new features. Expertise working as a Software Engineer who has built software solutions. Knowledge of programming languages (i.e. Python, Java, React, etc.) and infrastructure technologies (Azure, AWS, Terraform, Docker containers, etc). Desirable: Understanding of UX/UI practices and tools.
Apr 26, 2024
Full time
A very exciting energy client is seeking an experienced and highly skilled Enterprise Architect to join their highly collaborative team. Fantastic benefits: 25 days holiday, pension, employee assistance programmes and much more. This exciting client is looking for an Enterprise architect who can shape the technology architecture for corporate functions and contribute to the technology roadmap aligned with business objectives. This involves managing a group of Solution architects who deliver solutions to main stakeholders such as Operations, Analytics and Delivery teams who are composed of a mix-skill team of Developers, Data Engineers, Scrum masters, and UX/UI designers in-house and working with our outsourcing partners in a matrix-managed technology environment. As an Enterprise Architect you'll go through various transformational delivery solutions towards a digital-first philosophy and ultimately growth of their systems and tech services. You'll be working closely with Senior Managers and key stakeholders across the business to drive collaboration and communication between various teams. Working with their Architecture, Infrastructure, Delivery and Data teams, and then being able to drive decision-making processes that translate into highly technical documentation. Ideal Enterprise Architect You'll need at least 5 years of experience acting as a lead architect. You will be process-oriented and have vast experience with Cloud technologies. Key Responsibilities Responsible for documenting the technical and data architecture of the "as-is"and "to-be" solutions. Responsible for ensuring that solutions proposed by a project meet the strategic objectives of the product or service. Documenting the non-functional requirements across the different solutions. Accountable for ensuring the correct technical solutions and products are chosen. Accountable for ensuring chosen solutions meet the business, functional and non-functional requirements. Ensuring the technical transition approach meets the business requirements. Responsible for documenting the technology landscape, interfaces and data flow. Supporting solution ownership within the operating model of client. Ensuring that any project delivery meets the architecture strategy and policies. Responsible for developing and maintaining a clear roadmap for adopting new features. Expertise working as a Software Engineer who has built software solutions. Knowledge of programming languages (i.e. Python, Java, React, etc.) and infrastructure technologies (Azure, AWS, Terraform, Docker containers, etc). Desirable: Understanding of UX/UI practices and tools.
Senior Commercial IT Services Contracts Manager needed for a Global Technology company's Services and Consulting division. Successful applicants will be able to demonstrate recent experience in services/consulting industry roles and specifically post-award contract management. This is a PAYE contract role initially until December 2024 with a likelihood to last 18 months in total. Hybrid role with UK travel expected to be approximately 20 - 30 % The role: You will be a key player in the contractual management of multi-million dollar deals and programmes, which will require you to liaise between the various internal business areas and the delivery of IT programme contracts. You will be an integral part of a large programme management team, providing commercial contract insights that contribute to the strategic direction and overall health of the contract and relationship with the company's partners and partner ecosystem. Skills needed: Ability to solve problems in a cross-functional IT services environment Extensive experience managing contracts and related documents at a large-scale corporation, law firm, or government entity (IT Services). A history working in a complex cross-functional business environment Track record of building strong internal business and supplier relationships at all levels. Regular interaction with senior stakeholders, internally and externally, within an enterprise scale organisation Duties: Work alongside the Commercial & Contracts Lead to shape the strategic approach to commercial contract management. Manage contracts and contractual processes to meet contractual obligations of the customer Ensure contract management is compliant with internal processes, and where necessary gain business support for new practices to be implemented. Manage suppliers to meet and exceed contractual obligations. Support and lead commercial negotiations including work order and contract variation approvals. Work with PMO, procurement, legal and finance functions to ensure new suppliers and/or opportunities are smoothly transitioned into the program. Participate in pre-sales activities, and then provide contractual oversight in the resulting delivery program. Support the Client Delivery Partner and Program Directors by providing them with all necessary contractual obligations and insights to effectively deliver program outcomes. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Apr 26, 2024
Contractor
Senior Commercial IT Services Contracts Manager needed for a Global Technology company's Services and Consulting division. Successful applicants will be able to demonstrate recent experience in services/consulting industry roles and specifically post-award contract management. This is a PAYE contract role initially until December 2024 with a likelihood to last 18 months in total. Hybrid role with UK travel expected to be approximately 20 - 30 % The role: You will be a key player in the contractual management of multi-million dollar deals and programmes, which will require you to liaise between the various internal business areas and the delivery of IT programme contracts. You will be an integral part of a large programme management team, providing commercial contract insights that contribute to the strategic direction and overall health of the contract and relationship with the company's partners and partner ecosystem. Skills needed: Ability to solve problems in a cross-functional IT services environment Extensive experience managing contracts and related documents at a large-scale corporation, law firm, or government entity (IT Services). A history working in a complex cross-functional business environment Track record of building strong internal business and supplier relationships at all levels. Regular interaction with senior stakeholders, internally and externally, within an enterprise scale organisation Duties: Work alongside the Commercial & Contracts Lead to shape the strategic approach to commercial contract management. Manage contracts and contractual processes to meet contractual obligations of the customer Ensure contract management is compliant with internal processes, and where necessary gain business support for new practices to be implemented. Manage suppliers to meet and exceed contractual obligations. Support and lead commercial negotiations including work order and contract variation approvals. Work with PMO, procurement, legal and finance functions to ensure new suppliers and/or opportunities are smoothly transitioned into the program. Participate in pre-sales activities, and then provide contractual oversight in the resulting delivery program. Support the Client Delivery Partner and Program Directors by providing them with all necessary contractual obligations and insights to effectively deliver program outcomes. People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
IT Operations Manager / Financial Services / Birmingham / Infrastructure / 12 Month FTC / Onsite Vivo Talent is working closely with a Financial Services company that is experiencing a significant period of growth and is seeking to enhance their IT Ops team on a fixed-term basis. They have various exciting projects in their pipeline and are in need of someone who can lead and guide the team to success, while also focusing on improving processes for efficiency. The individual will need to be proactive and take a hands-on approach to leadership. Key Responsibilities Lead a service desk function consisting of highly skilled individuals who have recently experienced some transition. Help coach and develop the team to reach their full potential. Identify areas for improvement and collaborate with them to turn weaknesses into strengths. Understand the evolving strategy and coordinate the selection, implementation, and support of the organisation's systems with key stakeholders, especially as they transition into a cloud-first business. Work at a fast pace, while adhering to regulatory requirements. Despite the quick decision-making processes at the company, ensuring the security of their data and systems is crucial for regulatory compliance. Key Skills Experience in strategising and improving infrastructure teams during expansion and transitioning to the cloud. Proficiency with Microsoft technologies such as O365, Azure, and Windows. Strong communication skills and experience working closely with C-suite stakeholders. Demonstrated experience coaching technical teams to improve performance and skillsets. This role is suitable for a hands-on leader who motivates their team to achieve excellence and is dedicated to optimising processes and platforms for efficiency. IT Operations Manager / Financial Services / Birmingham / Infrastructure / 12 Month FTC / Onsite IT Operations Manager / Financial Services / Birmingham / Infrastructure / 12 Month FTC / Onsite IT Operations Manager / Financial Services / Birmingham / Infrastructure / 12 Month FTC / Onsite
Apr 26, 2024
Full time
IT Operations Manager / Financial Services / Birmingham / Infrastructure / 12 Month FTC / Onsite Vivo Talent is working closely with a Financial Services company that is experiencing a significant period of growth and is seeking to enhance their IT Ops team on a fixed-term basis. They have various exciting projects in their pipeline and are in need of someone who can lead and guide the team to success, while also focusing on improving processes for efficiency. The individual will need to be proactive and take a hands-on approach to leadership. Key Responsibilities Lead a service desk function consisting of highly skilled individuals who have recently experienced some transition. Help coach and develop the team to reach their full potential. Identify areas for improvement and collaborate with them to turn weaknesses into strengths. Understand the evolving strategy and coordinate the selection, implementation, and support of the organisation's systems with key stakeholders, especially as they transition into a cloud-first business. Work at a fast pace, while adhering to regulatory requirements. Despite the quick decision-making processes at the company, ensuring the security of their data and systems is crucial for regulatory compliance. Key Skills Experience in strategising and improving infrastructure teams during expansion and transitioning to the cloud. Proficiency with Microsoft technologies such as O365, Azure, and Windows. Strong communication skills and experience working closely with C-suite stakeholders. Demonstrated experience coaching technical teams to improve performance and skillsets. This role is suitable for a hands-on leader who motivates their team to achieve excellence and is dedicated to optimising processes and platforms for efficiency. IT Operations Manager / Financial Services / Birmingham / Infrastructure / 12 Month FTC / Onsite IT Operations Manager / Financial Services / Birmingham / Infrastructure / 12 Month FTC / Onsite IT Operations Manager / Financial Services / Birmingham / Infrastructure / 12 Month FTC / Onsite