UCA Consulting ltd

30 job(s) at UCA Consulting ltd

UCA Consulting ltd Gothenburg, Sweden
Dec 12, 2018
Full time
Job title:  L1 Support Service Desk (Fresher) Location: Gothenburg, Sweden Language: Swedish native/ C1 Availability (notice period) to join once confirmed: Immediate Expected Monthly Salary in SEK: SEK 19-22K  Gross monthly/ EUR  16-17  P/H Contract: Direct Years of relevant experience: Fresher/Junior An exciting opportunity has emerged for a multilingual service desk analyst to provide Level 1 End User IT support, instruct users on the use of software, announce urgent / important information from the IT group, as well as receive and assign software, hardware and network requests to the appropriate team.  Skills and Experienced required: Basic knowledge of networks, email systems and the ability to understand the IT environment Fluent German Ability to learn effectively and possess a high level of flexibility Customer focused and approachable Demonstrate an analytical approach when it comes to problem solving Any previous experience in the IT / Helpdesk / Service Desk fields Prior experience of IT infrastructure support (not essential)
UCA Consulting ltd Budapest, Hungary
Dec 12, 2018
Full time
Job title: Service Desk Agent Location:  Budapest Language:  Swedish Native/C1 Availability (notice period) to join once confirmed: Immediate Expected Monthly Salary in HUF:  500-600K HUF Gross monthly / 16-17 EUR P/H Contract: Permanent  Years of relevant experience: Fresher/Junior Main purpose of job:  Providing 1st level German-speaking telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client. To be a successful Service Desk Agent, the individual must be customer and service-oriented, self-confident, and have an aptitude for ICT issues. Responsibilities Main job tasks and responsibilities: Maintains direct contact with the client or ticket holder, is available for receiving calls / e-mails / tickets / requests / incidents and to answer them as soon as possible. Records the incoming client requests - orders or incidents -, creates tickets. Questions the client thoroughly in the interest of fault diagnosis. Monitors the systems and creates a ticket when a defect is detected. Processes the incoming tickets (eg from the helpdesk). Identify, diagnose and categorize the incident / call / ticket and determines priorities. Solves simple problems in connection with MS Office applications and the most common operating systems with the help of the knowledge base. In case of working in the telecom systems field, it solves simple problems with networks and network components. Changes user settings from distance if needed. Forwards more complex problems to next level of support. Updates client information and the ticket management system throughout the entire process, and logs information. Tracks tickets and informs the client about its status. Observes the expected service levels as stated in the contract. Closes the ticket. Reports to the requester of the report at the requested frequency. Qualifications Must be fluent or have an advanced level in German and English. All interested candidates must be in possession of a valid EU passport. Full training to be provided.