GI Group

2 job(s) at GI Group

GI Group St. Albans, Hertfordshire
Oct 13, 2019
Full time
Second Line Support Engineer | St Albans Our client who is an IT support services provider is looking for a second line engineer who is an excellent multi-tasker with fantastic communication skills. You will work with a cross section of customers, internal staff and management. You will be an organised person who has a proactive mind-set and strong self-motivation. To be successful within in this role you will possess skills and experience in the following: * Active directory management * Microsoft windows server 2008 - 2009 experience * A good understanding of RMM * Hardware knowledge * Service desk experience * Troubleshooting, managing and implementation experience * Security awareness * Networking knowledge (IP Addressing, NAT, Routing, VLANS, VPNS, Switching, Firewalls, Meraki, Cisco, Ubiquiti) * Understanding of ITIL framework * Office 365 Suite (Exchange Online, SharePoint, OneDrive, Hybrid, Teams) * Exchange Server 2010 - 2016 * A good understanding of customer service via telephone and face to face If this opportunity interests you apply directly today or call Lily-May on Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://privacy
GI Group Northampton, Northamptonshire
Oct 12, 2019
Contractor
6 month contract Northampton As a market leader in processing domestic cheques across the UK, our client specialise in banking and financial services operations. Excitingly, an opportunity has arisen for a Senior System Analyst to join their well-established and corporate head office based in Northampton. Ideally, from a financial services and/or banking background, your primary focus will include management of current Windows environments as well as all things virtual. You will be expected to provide 2nd line support and escalation to 3rd line Infrastructure teams and provide input into future solutions and implementations. To be successful in this role you will be proficient in 2nd Line Support of Windows, VMware and Virtual Server Environments as well as; 2nd Line Support of Windows, VMware and Virtual Server Environments Support of Microsoft technologies, e.g. Active Directory, System Center Support of infrastructure software, e.g. GFI, Symantec EndPoint Protection Maintaining technologies ensuring the currency of supported versions of software Participating in, and supporting 2nd line infrastructure support On-Call Rota Involvement in existing and new IT and business change projects. Assist team members in the completion of defined tasks and responsibilities within Service Level Agreements Assist teams members in the management of vulnerabilities using Nessus Software/Tenable Security Centre Assist in, and take the lead on the production of existing Management Information (weekly reports), making efficiency improvements on existing processes through automation. Provide expert advice and guidance in field of expertise to other parts of the business as requested. Promote iPSL's culture and values ensuring a positive working environment is developed and maintained within the function. Any other reasonable task within the scope of the level. You will have excellent knowledge, skills and experience of Windows Server and Client Operating systems as well as excellent knowledge in the following; Infrastructure Services active Directory, DNS, DHCP, DFS, Group Policy, etc. Microsoft System Center technologies Root Cause Analysis skills Good knowledge of VMware ESXi Architecture Good knowledge of Antivirus and GFI Good experience in creating and reviewing technical design documentation. Proficient knowledge of Microsoft Office suite. Good understanding of data centre management Microsoft and VMware certification preferred Proficient knowledge of SQL Server, Email and SAN technologies an advantage Proficient with scripting languages such as PowerShell/VBScript an advantage Hands-on experience managing vulnerabilities using security tools such as Nessus Pro/Tenable Security Centre an advantage. For more information please contact Teresa Taylor now on: / Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://privacy