CVL

9 job(s) at CVL

CVL Warrington, Warrington, UK
Sep 09, 2016
Job Title: DevOps Engineer Job Type: Permanent Salary: £30k-£40k DOE Location: Warrington An exciting opportunity has arisen for a DevOps Engineer to join our client’s fast-paced and growing organisation. • Do you have 2+ years’ experience in a start-up and/or entrepreneurial corporate environment building and running high-throughput infrastructure • Are you a self-starter, motivated, extremely collaborative and a desire to go the extra mile to get the job done? • Do you have excellent linux system administration, scripting and automation skills (Ruby, Python, Bash, Jenkins etc…) • Are you experienced in full automation and configuration management using tools such as Ansible, Puppet, Chef Purpose: As Devops your role is to ensure that we design, engineer and deliver web application platforms to support the rapid and safe development and release of high quality code. You will enable the delivery of world-class web applications which are maintainable, scalable, resilient and portable, on time, to business requirements. Main duties of the post: ● You will implement the automation of the end to end deployment process, as defined by the TD. ● You will have responsibility for storage, network, security, scalability, resilience, load balancing, failover, deployment and monitoring. ● You will work within the best practice as defined by the TD and HOD. ● Implement the defined architecture for easier continuous integration and deployment along with auto-scaling infrastructure to match demand ● Manage and maintain the monitoring and alerting systems to support day to day operations ● Develop the architecture of our existing platform and assist in the design and build of new systems ● Collaborate with colleagues on unique challenges at scale ● Build out new environments from scratch as required by the business ● Plan system and network maintenance whilst minimising impact on the internal team and customer live environments. ● Manage test suites using CI/CD tools ● Participate with developers on process improvement ● Use automation extensively and proactively suggest opportunities for automation. ● Improve system stability and resilience ● Proactively monitor all systems with the goal of pre-empting and avoiding issues ● Provide 1st and 2nd line support in incidents. ● Troubleshoot issues as they arise, create wash up reports and implement changes to avoid future occurrences of the same issue. ● Complete and maintain Technical Documentation relating to the Infrastructure and DevOps responsibilities. Knowledge and Experience required: Essential: ● 2+ years experience in a start up and/or entrepreneurial corporate environment building and running high-throughput infrastructure ● Excellent linux system administration, scripting and automation skills (Ruby, Python, Bash, Jenkins etc…) ● Experienced in monitoring tools, frameworks and processes ● Experienced in full automation and configuration management using tools such as Ansible, Puppet, Chef ● Deep understanding of HTTP and web service technologies ● Large scale operations environments ● Great written and verbal communication skills ● Self starter, extremely collaborative ● Experience implementing, monitoring and alerting software ● Strong security knowledge ● Strong attention to detail with demonstrated workload management and problem solving skills ● Personable, enthusiastic, and articulate ● Entrepreneurial outlook and fun spirit ● Ability to manage competing timelines and priorities in a composed and open fashion ● Proven ability to differentiate when to take action independently or to partner as a team Desirable: ● Bachelor’s Degree in Engineering, Computer Science, Business, or related field is an asset ● Experience in supporting production applications on AWS or other similar cloud technologies ● Experienced in scrum and agile ● Participated in collaborative coding environments (peer review, continuous integration, etc.) ● Experience of delivering software using a continuous delivery or continuous deployment approach ● Experience using Docker or Vagrant Skills required: Essential: ● Excellent Linux system administration, scripting and automation ● Monitoring tools, frameworks and processes ● Full automation and configuration management ● Ansible / Puppet / Chef ● Building Continuous Integration / Delivery Pipelines in Jenkins or similar tool ● Versioning software - Git ● Open source monitoring tools ● Strong knowledge of host networking – subnets/routing, firewalls, DNS/DHCP Desirable: ● Redhat / CentOS ● Amazon AWS (EC2, Route 53, ELB, S3) What we can offer Competitive Salary - £30k-£40k DOE In return we can offer you an exciting career in a growing company with excellent salary and benefits which includes: On-Going Training, Pension, Healthcare Scheme and much more. If you have a desire to work in an ambitious company and are able to deliver operational excellence then this role is made for you
CVL Farnborough, Hampshire, UK
Sep 09, 2016
Job Title: NOC Engineer Job Type: Permanent Salary: £25k- £35k + Shift allowance of £5.3k + 10% Bonus Location: Hampshire Fantastic opportunities within this newly created Operations Centre team for a NOC Engineer based within our client’s technical operations team. Part of a 24/7 shift team working on a 5-week rota - and it's a good shift pattern too. Candidates must have lived in the UK for 5 years minimum in order to achieve the security clearance required for this role. Key Responsibilities • As a senior member of the NOC, you will be expected to lead and mentor your team, prioritising work to meet service targets including: • Performing second pass problem determination and troubleshooting of all Incidents. • Making recommendations and taking recovery actions as directed. • Execution of Changes and Restores. • Maintain handover logs, ticket updates and the creation of regular & on demand reports as required. • Other tasks and responsibilities will be given as necessary which may not at present be recognised but will ensure the successful operation of the company where flexibility is paramount. • This is a Shift role that includes Night, Weekend and Bank Holiday working. You will also be required to be part of an informal standby rota. Knowledge/Skills/Experience • Proven successful track record of within the IT or related industry • Excellent OS skills (Windows/Linux) • Working knowledge of VMWare • Working knowledge of Network technologies • Proven analytical skills • Experience of running a business critical platform in a 24/7 environment • Experience with helpdesk tools within an ITIL environment. • Disciplined, organised and self-motivated. • Excellent Communication skills • Keen attention to detail • Strong customer service orientation • Ideally Degree qualified Current Shift Pattern Morning = 7am to 7.30pm with an unpaid one hour lunch break Nights = 7pm to 7.30am with an unpaid one hour lunch break Daytime = 9am to 5.30pm with an unpaid one hour lunch break What we can offer Competitive Base Salary - £25k- £35k + Shift allowance of £5.3k + 10% Bonus In return we can offer you an exciting career in a growing company with excellent salary and benefits which includes: Free Friday Breakfasts, healthcare, childcare vouchers, pension, life assurance, cycle to work scheme. At our Farnborough site access to onsite restaurant and gym facilities. If you have a desire to work in an ambitious company and are able to deliver operational excellence then this role is made for you
CVL Cheadle, UK
Sep 09, 2016
Job Title: 1st Line Support Analyst Job Type: Permanent Salary: £19k-£22k Location: Cheadle, Manchester Our Client is a successful international software house. We currently employ over 200 people and with 60% market share we are the global market leader. Our team is built from hardworking committed people that are customer focused and professional. We are looking for a 1st Line Support technician to join a busy service desk where customer care is our priority. You will be passionate about delivering exceptional customer service in a fast paced environment. We are committed to developing or teams and there are opportunities to grow and excel within the business. You will be providing 1st point of contact support for our UK customers, by email, telephone and in person. We are currently implementing a new ITSM tool with a customer web portal, so we expect to see a reduction in tickets logged via phone and email. Working in a team of 1st and 2nd Line Support analysts, supporting a range of technologies including, Windows XP/7 desktop users, IP telephony, networks, computer hardware, peripherals and bespoke developed applications. Training will be provided for this role Responsibilities • Provide a single point of contact for our customers, maintaining professionalism at all times and ensuring our customers are kept updated on progress and resolution • Taking calls from customers and logging support tickets on their behalf • Triage of tickets and queue management, assigning tickets that cannot be resolved to 2nd and 3rd line support • Diagnosing and resolving technical incidents and requests • Remotely connecting to customers systems to provide training and support • Provide training and guidance to customers on our products • Escalation of major incidents and complaints to Service Management Team • Logging Incidents and requests in our Service Management tool, working to an agreed priority matrix • Input into the growth of our internal and external knowledgebase, ensuring colleagues and customers have the correct support documentation Required Skills • Experience of working with bespoke software products and hardware is essential • Excellent communication skills, both verbally and written • Able to work under pressure in sometimes sensitive situations • A strong team player with a can do attitude • Able to take ownership of incidents and see through to resolution • Excellent Customer Service skills with a passion for service • Experience of working in a fast paced environment • Good understanding of Windows XP/7 • Experience and understanding of TCP/IP routers, switching and basic networking technologies • PC hardware knowledge including fault diagnosis • Previous experience of using remote access tools • Telephony experience including systems and integration • Networking experience and virtual private networks • MSQL would be advantageous • Commercial awareness • Experience of using IT Service Management tools and ticketing systems such as Zendesk In return we can offer you an exciting career in a growing company with excellent salary and benefits which includes: Pension, Parking and On Going Training
CVL Manchester, Manchester, UK
Sep 09, 2016
Job Title: Field Based Engineer - Manchester Job Type: Permanent Salary: £17k-£25k Location: Manchester and surrounding areas Our Client is a successful international software house. We currently employ over 200 people and with 60% market share we are the global market leader. Our team is built from hardworking committed people that are customer focused and professional. As a Field Based Engineer your role will be to support the installation of our client and 3rd party products across our customer sites. Ensuring that all work is carried out is to the highest standard, most cost effective method in a professional manner. Minimising customer disruption and resolving customer technical issues in a timely manner Supporting a range of technologies including, Windows XP/7 desktop users, IP telephony, networks, computer hardware, peripherals and bespoke developed applications. Training will be provided for this role. Responsibilities • To provide support and training of our client equipment both remotely and on customer sites • Maintain and Develop technical knowledge in line with Product development • To provide our client’s customers with a point of contact throughout the duration of the ticket being logged with The Service Desk and assigned to Field Engineering • Ensure the accurate tracking of all hardware equipment used during support calls in conjunction with our Logistics Team • To work with the Service Desk and Project Engineers to ensure the accurate recording and tracking of all customer incidents and requests • To provide support and training as and when required to the engineering team • To provide basic customer training and handover as and when required • To deal with support calls in a timely manner, minimising any customer impact • Escalate complaints to the Field Engineering Manager/ IT Support Manager • Passing on any potential sales opportunities identified over to the relevant team • To work with Sales, R&D, Product Managers to assist in the development of new designs and proposals, as and when required • Participate in the companies Out of Hours rota if required Required Skills • Previous experience of work in a field based engineering role • Experience of PC set up, installation & configuration • Good understanding of Windows XP/7 • Experience and understanding of TCP/IP, routers, switches & basic networking • Experience of bespoke software and hardware would be desirable along with telephony systems and integration • A ‘can do’ attitude and a willingness to work hard • Strong team player • Able to think on your feet, and make decisions made on facts • Customer Centric and professional • Excellent Customer Service skills • Ability to work under pressure, sometimes in sensitive situations • Commercially aware • Excellent communication skills, both verbal and written In return we can offer you an exciting career in a growing company with excellent salary and benefits which includes: Fully Expensed company van, fuel card, mobile phone and laptop, Pension and Parking
CVL Birmingham, Birmingham, West Midlands, UK
Sep 09, 2016
Job Title: Field Based Engineer - Birmingham Job Type: Permanent Salary: £17k-£25k Location: Birmingham and surrounding areas Our Client is a successful international software house. We currently employ over 200 people and with 60% market share we are the global market leader. Our team is built from hardworking committed people that are customer focused and professional. As a Field Based Engineer your role will be to support the installation of our client and 3rd party products across our customer sites. Ensuring that all work is carried out is to the highest standard, most cost effective method in a professional manner. Minimising customer disruption and resolving customer technical issues in a timely manner Supporting a range of technologies including, Windows XP/7 desktop users, IP telephony, networks, computer hardware, peripherals and bespoke developed applications. Training will be provided for this role. Responsibilities • To provide support and training of our client equipment both remotely and on customer sites • Maintain and Develop technical knowledge in line with Product development • To provide our client’s customers with a point of contact throughout the duration of the ticket being logged with The Service Desk and assigned to Field Engineering • Ensure the accurate tracking of all hardware equipment used during support calls in conjunction with our Logistics Team • To work with the Service Desk and Project Engineers to ensure the accurate recording and tracking of all customer incidents and requests • To provide support and training as and when required to the engineering team • To provide basic customer training and handover as and when required • To deal with support calls in a timely manner, minimising any customer impact • Escalate complaints to the Field Engineering Manager/ IT Support Manager • Passing on any potential sales opportunities identified over to the relevant team • To work with Sales, R&D, Product Managers to assist in the development of new designs and proposals, as and when required • Participate in the companies Out of Hours rota if required Required Skills • Previous experience of work in a field based engineering role • Experience of PC set up, installation & configuration • Good understanding of Windows XP/7 • Experience and understanding of TCP/IP, routers, switches & basic networking • Experience of bespoke software and hardware would be desirable along with telephony systems and integration • A ‘can do’ attitude and a willingness to work hard • Strong team player • Able to think on your feet, and make decisions made on facts • Customer Centric and professional • Excellent Customer Service skills • Ability to work under pressure, sometimes in sensitive situations • Commercially aware • Excellent communication skills, both verbal and written In return we can offer you an exciting career in a growing company with excellent salary and benefits which includes: Fully Expensed company van, fuel card, mobile phone and laptop, Pension and Parking
CVL Farnborough, Hampshire, UK
Sep 09, 2016
Job Title: NOC Engineer Job Type: Permanent Salary: £25k- £35k + Shift allowance of £5.3k + 10% Bonus Location: Hampshire Fantastic opportunities within this newly created Operations Centre team for a NOC Engineer based within our client’s technical operations team. Part of a 24/7 shift team working on a 5-week rota - and it's a good shift pattern too. Candidates must have lived in the UK for 5 years minimum in order to achieve the security clearance required for this role. Key Responsibilities • As a senior member of the NOC, you will be expected to lead and mentor your team, prioritising work to meet service targets including: • Performing second pass problem determination and troubleshooting of all Incidents. • Making recommendations and taking recovery actions as directed. • Execution of Changes and Restores. • Maintain handover logs, ticket updates and the creation of regular & on demand reports as required. • Other tasks and responsibilities will be given as necessary which may not at present be recognised but will ensure the successful operation of the company where flexibility is paramount. • This is a Shift role that includes Night, Weekend and Bank Holiday working. You will also be required to be part of an informal standby rota. Knowledge/Skills/Experience • Proven successful track record of within the IT or related industry • Excellent OS skills (Windows/Linux) • Working knowledge of VMWare • Working knowledge of Network technologies • Proven analytical skills • Experience of running a business critical platform in a 24/7 environment • Experience with helpdesk tools within an ITIL environment. • Disciplined, organised and self-motivated. • Excellent Communication skills • Keen attention to detail • Strong customer service orientation • Ideally Degree qualified Current Shift Pattern Morning = 7am to 7.30pm with an unpaid one hour lunch break Nights = 7pm to 7.30am with an unpaid one hour lunch break Daytime = 9am to 5.30pm with an unpaid one hour lunch break What we can offer Competitive Base Salary - £25k- £35k + Shift allowance of £5.3k + 10% Bonus In return we can offer you an exciting career in a growing company with excellent salary and benefits which includes: Free Friday Breakfasts, healthcare, childcare vouchers, pension, life assurance, cycle to work scheme. At our Farnborough site access to onsite restaurant and gym facilities. If you have a desire to work in an ambitious company and are able to deliver operational excellence then this role is made for you
CVL Farnborough, Hampshire, UK
Sep 09, 2016
Job Title: Cloud Technical Lead Job Type: Permanent Salary: £40k-£50k plus 10% Bonus Location: Hampshire An exciting opportunity has arisen for a Cloud Technical Lead to join our client’s fast-paced and growing organisation. Candidates must have lived in the UK for 5 years minimum in order to achieve the security clearance required for this role. Key Responsibilities • Escalation point to Operations for 3rd line support and solutions delivery on client deployment project • Proactively administer, analyse/trend and troubleshoot specific issues with UKCloud’s cloud infrastructure to achieve the highest possible availability of services for our Customers • Work with colleagues, suppliers and other UKCloud teams to resolve potentially complex technical issues across multiple technology disciplines • Champion the use of best practice within the support teams (technical, process and service) to quickly and effectively close-out Customer tickets, handle changes and escalate problems. Seek and enact opportunities to improve the way that we operate as a team • Own and resolve issues escalated by Customers through the UKCloud support teams, and the resolution of problems that improve the stability of the platform • Author, update and maintain content within the UKCloud knowledgebase, including Subject Matter Expert documentation for internal and external audiences Knowledge/Skills/Experience • Appropriate IT degree or equivalent skill and experience • Excellent technical level and exposure to: • Virtualisation – large scale VMware vSphere, vCloud Director • Core DC technologies – servers, networks and storage (SAN) • Operating Systems – Windows and Linux (esp. RHEL and CentOS) • Networks and Security – TCP/IP in multi-tier network infrastructure, routing, firewalling, switching, IPSEC and SSL-VPN • Operational support of the above technologies in critical-uptime 24×7 settings a distinct advantage, with an good understanding of networking technologies and protocols and any exposure to Cisco next-gen Data Centre products and technologies (Nexus 5k, 7k and UCS) • Experienced in Service Management environments ideally aligned with ITIL or equivalent standard. Background in Customer Support / Service Desk an advantage • Demonstrable Customer Service and communication skills, written and verbal. Experience delivering informal training, webinars or coaching of colleagues will be an advantage • Disciplined, self-organised and motivated to learn and improve in a busy and changing environment What we can offer Competitive Base Salary - £40k- £50k + Shift allowance + 10% Bonus In return we can offer you an exciting career in a growing company with excellent salary and benefits which includes: Free Friday Breakfasts, healthcare, childcare vouchers, pension, life assurance, cycle to work scheme. At our Farnborough site access to onsite restaurant and gym facilities. If you have a desire to work in an ambitious company and are able to deliver operational excellence then this role is made for you
CVL Cheadle, UK
Sep 09, 2016
Job Title: 1st Line Support Analyst Job Type: Permanent Salary: £19k-£22k Location: Cheadle, Manchester Our Client is a successful international software house. We currently employ over 200 people and with 60% market share we are the global market leader. Our team is built from hardworking committed people that are customer focused and professional. We are looking for a 1st Line Support technician to join a busy service desk where customer care is our priority. You will be passionate about delivering exceptional customer service in a fast paced environment. We are committed to developing or teams and there are opportunities to grow and excel within the business. You will be providing 1st point of contact support for our UK customers, by email, telephone and in person. We are currently implementing a new ITSM tool with a customer web portal, so we expect to see a reduction in tickets logged via phone and email. Working in a team of 1st and 2nd Line Support analysts, supporting a range of technologies including, Windows XP/7 desktop users, IP telephony, networks, computer hardware, peripherals and bespoke developed applications. Training will be provided for this role Responsibilities • Provide a single point of contact for our customers, maintaining professionalism at all times and ensuring our customers are kept updated on progress and resolution • Taking calls from customers and logging support tickets on their behalf • Triage of tickets and queue management, assigning tickets that cannot be resolved to 2nd and 3rd line support • Diagnosing and resolving technical incidents and requests • Remotely connecting to customers systems to provide training and support • Provide training and guidance to customers on our products • Escalation of major incidents and complaints to Service Management Team • Logging Incidents and requests in our Service Management tool, working to an agreed priority matrix • Input into the growth of our internal and external knowledgebase, ensuring colleagues and customers have the correct support documentation Required Skills • Experience of working with bespoke software products and hardware is essential • Excellent communication skills, both verbally and written • Able to work under pressure in sometimes sensitive situations • A strong team player with a can do attitude • Able to take ownership of incidents and see through to resolution • Excellent Customer Service skills with a passion for service • Experience of working in a fast paced environment • Good understanding of Windows XP/7 • Experience and understanding of TCP/IP routers, switching and basic networking technologies • PC hardware knowledge including fault diagnosis • Previous experience of using remote access tools • Telephony experience including systems and integration • Networking experience and virtual private networks • MSQL would be advantageous • Commercial awareness • Experience of using IT Service Management tools and ticketing systems such as Zendesk In return we can offer you an exciting career in a growing company with excellent salary and benefits which includes: Pension, Parking and On Going Training
CVL Farnborough, Hampshire, UK
Sep 09, 2016
Job Title: Cloud Technical Lead Job Type: Permanent Salary: £40k-£50k plus 10% Bonus Location: Hampshire An exciting opportunity has arisen for a Cloud Technical Lead to join our client’s fast-paced and growing organisation. Candidates must have lived in the UK for 5 years minimum in order to achieve the security clearance required for this role. Key Responsibilities • Escalation point to Operations for 3rd line support and solutions delivery on client deployment project • Proactively administer, analyse/trend and troubleshoot specific issues with UKCloud’s cloud infrastructure to achieve the highest possible availability of services for our Customers • Work with colleagues, suppliers and other UKCloud teams to resolve potentially complex technical issues across multiple technology disciplines • Champion the use of best practice within the support teams (technical, process and service) to quickly and effectively close-out Customer tickets, handle changes and escalate problems. Seek and enact opportunities to improve the way that we operate as a team • Own and resolve issues escalated by Customers through the UKCloud support teams, and the resolution of problems that improve the stability of the platform • Author, update and maintain content within the UKCloud knowledgebase, including Subject Matter Expert documentation for internal and external audiences Knowledge/Skills/Experience • Appropriate IT degree or equivalent skill and experience • Excellent technical level and exposure to: • Virtualisation – large scale VMware vSphere, vCloud Director • Core DC technologies – servers, networks and storage (SAN) • Operating Systems – Windows and Linux (esp. RHEL and CentOS) • Networks and Security – TCP/IP in multi-tier network infrastructure, routing, firewalling, switching, IPSEC and SSL-VPN • Operational support of the above technologies in critical-uptime 24×7 settings a distinct advantage, with an good understanding of networking technologies and protocols and any exposure to Cisco next-gen Data Centre products and technologies (Nexus 5k, 7k and UCS) • Experienced in Service Management environments ideally aligned with ITIL or equivalent standard. Background in Customer Support / Service Desk an advantage • Demonstrable Customer Service and communication skills, written and verbal. Experience delivering informal training, webinars or coaching of colleagues will be an advantage • Disciplined, self-organised and motivated to learn and improve in a busy and changing environment What we can offer Competitive Base Salary - £40k- £50k + Shift allowance + 10% Bonus In return we can offer you an exciting career in a growing company with excellent salary and benefits which includes: Free Friday Breakfasts, healthcare, childcare vouchers, pension, life assurance, cycle to work scheme. At our Farnborough site access to onsite restaurant and gym facilities. If you have a desire to work in an ambitious company and are able to deliver operational excellence then this role is made for you