Cardiff Metropolitan University
Llandaff, Cardiff, UK
Systems Support Officer
£34,804 - £39,152 per annum
About the University.
Cardiff Met is a thriving medium-sized University, with its HQ located conveniently off Western Avenue, in Llandaff, and overlooked by Llandaff Cathedral. Surrounded on 4 sides by green spaces and rivers, we are a 15 minute cycle ride through parks into the city centre. Cardiff Met has a second campus at Cyncoed - home of the National Indoor Athletics Centre. Cyncoed has a strong sporting focus, housing several sports pitches and athletics facilities, as well as the School of Education and Social Policy.
You will join the University, while we are experiencing a period of growth, having created a new School of Technologies last year, and commencing a number of high profile programmes around Law and Policing.
The University offers employees excellent terms and conditions: This post will attract 35 days annual leave, in addition to 4 concessionary days at Christmas and 8 bank holidays. You will benefit from a flexible working environment, including home working, and a flexible approach to time, where appropriate. Both campuses have on site gyms and several fitness classes on offer. We also have several restaurants, snack shops and coffee bars. Llandaff Village, a short walk away, offers further popular pubs and restaurants. Tesco Extra and Aldi are also a 10 minute walk from the Llandaff Campus.
The campus has free access to bikes for staff, through the very popular NextBike scheme, with a central hire location being on the Llandaff Campus itself. As a member of staff, you will also have free access to the Metrider Bus services, which operates between campuses and other popular stops for students.
About Information Services.
As part of Library and Information Services, the Department works closely with our Library and Business Improvement Services partners. There is a strong work ethic across the team, and we’re very proud to hold an excellent reputation across Wales. We aim to deliver excellent services to our students and staff, through the provision of User Support, IT Infrastructure and Corporate Information services. Through our connections with Universities across Wales, we are also supporters of a collaborative approach to learning and developing the services and systems we support. The team of approximately 50 staff offers these services to around 900 staff and 12,000 students, both on campus and across the world.
We strongly believe that our people are the most important resource and, as a technological department, our development as professionals is vitally important for us to continue deliver 1st class services. We work very closely across the 3 main services, and support the development of the Universities values and behaviours within our teams. We have a healthy development budget, and professional and career development programmes, that aim to give our team appropriate support in attaining their career ambitions.
We would like to challenge the under-representation of certain groups within the Technology Sector in the UK today, and encourage people of all genders, cultures and backgrounds to apply. Our primary requirement is that you meet the essential criteria of the Job Description and Person Specification.
About IT Infrastructure Services.
This role will be part of IT IS. The Service comprises of Networks and Systems support teams that provide 3rd line infrastructure support for all the wired and wireless networks, telephony, IT security, servers, storage and cloud services at the University. We support a varied number of technologies such as Cisco, Fortinet, Dell, HP, VMware, Windows and Linux for the staff, students and visitors at the University.
The role.
The role will be key member of the Systems support team within IT IS. Systems support is a professional, friendly and busy team, constantly balancing priorities to meet the demands of the organisation in an ever-changing environment.
You will work very closely with the other teams that comprise Information Services, as well as staff and students across all levels of the organisation.
This challenging role would be well-suited for someone with a broad knowledge of IT Infrastructure. It will be responsible for supporting and developing technologies including VMware, Dell and HP servers/storage, IIS, SQL, Windows, Linux, SharePoint, Exchange, Office 365 and cloud-based services across multiple campuses.
We look forward to your application, and you want to call for a chat, please don’t hesitate to get in touch.
Process
Using the link below, you should complete the application process, which will also give you the opportunity to submit a CV along with a covering letter. We expect to hold interview in April 2020. Note, that your application will not progress unless you clearly indicate how you meet all of the essential criteria set out within the Job Description and Person Specification.
Closing date: 23 March 2020
For further information about this role and to apply please visit: www.cardiffmet.ac.uk/jobs
Mar 09, 2020
Full time
Systems Support Officer
£34,804 - £39,152 per annum
About the University.
Cardiff Met is a thriving medium-sized University, with its HQ located conveniently off Western Avenue, in Llandaff, and overlooked by Llandaff Cathedral. Surrounded on 4 sides by green spaces and rivers, we are a 15 minute cycle ride through parks into the city centre. Cardiff Met has a second campus at Cyncoed - home of the National Indoor Athletics Centre. Cyncoed has a strong sporting focus, housing several sports pitches and athletics facilities, as well as the School of Education and Social Policy.
You will join the University, while we are experiencing a period of growth, having created a new School of Technologies last year, and commencing a number of high profile programmes around Law and Policing.
The University offers employees excellent terms and conditions: This post will attract 35 days annual leave, in addition to 4 concessionary days at Christmas and 8 bank holidays. You will benefit from a flexible working environment, including home working, and a flexible approach to time, where appropriate. Both campuses have on site gyms and several fitness classes on offer. We also have several restaurants, snack shops and coffee bars. Llandaff Village, a short walk away, offers further popular pubs and restaurants. Tesco Extra and Aldi are also a 10 minute walk from the Llandaff Campus.
The campus has free access to bikes for staff, through the very popular NextBike scheme, with a central hire location being on the Llandaff Campus itself. As a member of staff, you will also have free access to the Metrider Bus services, which operates between campuses and other popular stops for students.
About Information Services.
As part of Library and Information Services, the Department works closely with our Library and Business Improvement Services partners. There is a strong work ethic across the team, and we’re very proud to hold an excellent reputation across Wales. We aim to deliver excellent services to our students and staff, through the provision of User Support, IT Infrastructure and Corporate Information services. Through our connections with Universities across Wales, we are also supporters of a collaborative approach to learning and developing the services and systems we support. The team of approximately 50 staff offers these services to around 900 staff and 12,000 students, both on campus and across the world.
We strongly believe that our people are the most important resource and, as a technological department, our development as professionals is vitally important for us to continue deliver 1st class services. We work very closely across the 3 main services, and support the development of the Universities values and behaviours within our teams. We have a healthy development budget, and professional and career development programmes, that aim to give our team appropriate support in attaining their career ambitions.
We would like to challenge the under-representation of certain groups within the Technology Sector in the UK today, and encourage people of all genders, cultures and backgrounds to apply. Our primary requirement is that you meet the essential criteria of the Job Description and Person Specification.
About IT Infrastructure Services.
This role will be part of IT IS. The Service comprises of Networks and Systems support teams that provide 3rd line infrastructure support for all the wired and wireless networks, telephony, IT security, servers, storage and cloud services at the University. We support a varied number of technologies such as Cisco, Fortinet, Dell, HP, VMware, Windows and Linux for the staff, students and visitors at the University.
The role.
The role will be key member of the Systems support team within IT IS. Systems support is a professional, friendly and busy team, constantly balancing priorities to meet the demands of the organisation in an ever-changing environment.
You will work very closely with the other teams that comprise Information Services, as well as staff and students across all levels of the organisation.
This challenging role would be well-suited for someone with a broad knowledge of IT Infrastructure. It will be responsible for supporting and developing technologies including VMware, Dell and HP servers/storage, IIS, SQL, Windows, Linux, SharePoint, Exchange, Office 365 and cloud-based services across multiple campuses.
We look forward to your application, and you want to call for a chat, please don’t hesitate to get in touch.
Process
Using the link below, you should complete the application process, which will also give you the opportunity to submit a CV along with a covering letter. We expect to hold interview in April 2020. Note, that your application will not progress unless you clearly indicate how you meet all of the essential criteria set out within the Job Description and Person Specification.
Closing date: 23 March 2020
For further information about this role and to apply please visit: www.cardiffmet.ac.uk/jobs
Job Title: Lead Architect – Networking & Security
Reports to: Director of Solution Architecture
Location: Travel throughout the UK with occasional overnights
Overall Job Purpose:
Acquired by the iomart Group in 2015, SystemsUp has a longstanding history and highly credible reputation for providing independent consultancy and project services. We have strong partnerships with key vendors such as Microsoft, Barracuda, Amazon & Google as well as access to a range of services through our partners and parent company. We believe our team experience, independence and therefore our strengths lie in our roots as a pure consultancy organisation working and using extensively modern and productive technologies across both public and commercial sectors in the United Kingdom.
We’re extremely excited to have this opening, as we continue to invest in our partnership with Barracuda, a leading cloud security vendor.
Building out our network and security practice, Barracuda awareness is important for development of the successful candidate, but broader network and security knowledge is crucial to support customer engagements and transformation.
The role of the Lead Architect is a senior technical position within SystemsUp and requires “thought leadership” and strategic direction within technologies related to all forms of modern workplace technologies and solutions for end users.
Core technology experience must include a number of industry standard vendors in a network/security capacity e.g. Barracuda, Cisco, Fortinet, CheckPoint, Palo Alto, Microsoft (Azure), AWS, VMware, HP, Aruba, SD-WAN technologies, SIEM, etc.
The Lead Architect will support customer meetings resulting in appropriate pre-sales materials such as statements of work or proposals, plus creation and updating of other documentation as required such as web site and marketing materials, data sheets, blogs, etc.
The Lead Architect will also need to…
Assist in developing go to market strategies for networking and security technology solutions
High level and low-level design skills, requirement gathering, delivering customer workshops, presentations and roadmaps
Implementation, deployment, configuration and migration skills (this will be a hands-on role)
These key areas will develop and grow based on vendor direction and customer requirement.
Flexibility and agility must be a part of their personal skills as well as a proper understanding of correct process and adherence to quality principles, offering any advice and recommendations on improvements that could be made.
Main Duties of the Job:
Perform presales activity as required in support of the Solution Architecture and Sales teams both within SystemsUp but also in support of the wider group (iomart and Cristie Data) such as attending meetings, writing or contributing to proposals, statements of work, RFP responses, business case materials, cost models.
Understanding of a customer’s business requirements and aspirations in relation to technology; architecting the design and development of technology solutions for customers and acting as a trusted advisor to our customers.
Build excellent documentation, designs, implementation and migration plans using the input of others as required and spelling out clearly our desire to deliver customer outcomes.
Run workshops and meetings in a professional and engaging manner with the achievement of mutually desired solution outcomes.
Development and delivery of technology specific presentations, white board sessions and workshops to both large audience seminars and project workshop environments.
Technical ownership of the solution design and implementation, including supporting technologies.
Maintain a broad understanding of vendor technologies products, an understanding of their architectural principles and, where appropriate, high level solution design skills and pre-sales accreditations in these products.
Maintain an in-depth knowledge of industry standards relevant to the role, project delivery methodologies and relevant vendor technology roadmaps.
To adhere to all company policies and processes as communicated by line management in order to maintain corporate ISO accreditation levels.
To obtain and maintain technical accreditations as required by management in accordance with the guidelines provided by manufacturers and software vendors.
At all times to provide a courteous service and professional approach to customers and to the delivery of allocated tasks as required.
To perform any other duties which, from time to time may be allocated by your Team Leader/Manager
Skills, Knowledge and Experience:
Excellent technical and commercial understanding in creation of technology solutions and outcomes for customers.
Experience in architecting and being involved with implementing a broad range of technology solutions related to the following; modern workplace, hybrid/public/private cloud, networking, storage, security.
Experience in owning and contributing to proposals, statements of work, RFP responses, business cases, cost models and leading the review process.
Excellent communication skills, both oral and written, enabling the presentation of complex technical solutions.
Minimum of 3-5 years’ relevant experience in a customer facing consultancy focussed organisation.
Minimum of 5-8 years’ experience as an SME in one or more relevant technology areas
Experience in working with both architectural principles and project delivery methodologies including fundamentals of project management.
Ability to mentor other technical staff to help develop their skills and role.
Team player but with the ability to work unaided.
Professional appearance and manners.
Positive and constructive attitude in all work-related matters.
Strong time management skills and ability to work at pace within a fast-moving environment.
Suitable pre-sales level accreditations in supporting technologies is also beneficial.
Feb 29, 2020
Full time
Job Title: Lead Architect – Networking & Security
Reports to: Director of Solution Architecture
Location: Travel throughout the UK with occasional overnights
Overall Job Purpose:
Acquired by the iomart Group in 2015, SystemsUp has a longstanding history and highly credible reputation for providing independent consultancy and project services. We have strong partnerships with key vendors such as Microsoft, Barracuda, Amazon & Google as well as access to a range of services through our partners and parent company. We believe our team experience, independence and therefore our strengths lie in our roots as a pure consultancy organisation working and using extensively modern and productive technologies across both public and commercial sectors in the United Kingdom.
We’re extremely excited to have this opening, as we continue to invest in our partnership with Barracuda, a leading cloud security vendor.
Building out our network and security practice, Barracuda awareness is important for development of the successful candidate, but broader network and security knowledge is crucial to support customer engagements and transformation.
The role of the Lead Architect is a senior technical position within SystemsUp and requires “thought leadership” and strategic direction within technologies related to all forms of modern workplace technologies and solutions for end users.
Core technology experience must include a number of industry standard vendors in a network/security capacity e.g. Barracuda, Cisco, Fortinet, CheckPoint, Palo Alto, Microsoft (Azure), AWS, VMware, HP, Aruba, SD-WAN technologies, SIEM, etc.
The Lead Architect will support customer meetings resulting in appropriate pre-sales materials such as statements of work or proposals, plus creation and updating of other documentation as required such as web site and marketing materials, data sheets, blogs, etc.
The Lead Architect will also need to…
Assist in developing go to market strategies for networking and security technology solutions
High level and low-level design skills, requirement gathering, delivering customer workshops, presentations and roadmaps
Implementation, deployment, configuration and migration skills (this will be a hands-on role)
These key areas will develop and grow based on vendor direction and customer requirement.
Flexibility and agility must be a part of their personal skills as well as a proper understanding of correct process and adherence to quality principles, offering any advice and recommendations on improvements that could be made.
Main Duties of the Job:
Perform presales activity as required in support of the Solution Architecture and Sales teams both within SystemsUp but also in support of the wider group (iomart and Cristie Data) such as attending meetings, writing or contributing to proposals, statements of work, RFP responses, business case materials, cost models.
Understanding of a customer’s business requirements and aspirations in relation to technology; architecting the design and development of technology solutions for customers and acting as a trusted advisor to our customers.
Build excellent documentation, designs, implementation and migration plans using the input of others as required and spelling out clearly our desire to deliver customer outcomes.
Run workshops and meetings in a professional and engaging manner with the achievement of mutually desired solution outcomes.
Development and delivery of technology specific presentations, white board sessions and workshops to both large audience seminars and project workshop environments.
Technical ownership of the solution design and implementation, including supporting technologies.
Maintain a broad understanding of vendor technologies products, an understanding of their architectural principles and, where appropriate, high level solution design skills and pre-sales accreditations in these products.
Maintain an in-depth knowledge of industry standards relevant to the role, project delivery methodologies and relevant vendor technology roadmaps.
To adhere to all company policies and processes as communicated by line management in order to maintain corporate ISO accreditation levels.
To obtain and maintain technical accreditations as required by management in accordance with the guidelines provided by manufacturers and software vendors.
At all times to provide a courteous service and professional approach to customers and to the delivery of allocated tasks as required.
To perform any other duties which, from time to time may be allocated by your Team Leader/Manager
Skills, Knowledge and Experience:
Excellent technical and commercial understanding in creation of technology solutions and outcomes for customers.
Experience in architecting and being involved with implementing a broad range of technology solutions related to the following; modern workplace, hybrid/public/private cloud, networking, storage, security.
Experience in owning and contributing to proposals, statements of work, RFP responses, business cases, cost models and leading the review process.
Excellent communication skills, both oral and written, enabling the presentation of complex technical solutions.
Minimum of 3-5 years’ relevant experience in a customer facing consultancy focussed organisation.
Minimum of 5-8 years’ experience as an SME in one or more relevant technology areas
Experience in working with both architectural principles and project delivery methodologies including fundamentals of project management.
Ability to mentor other technical staff to help develop their skills and role.
Team player but with the ability to work unaided.
Professional appearance and manners.
Positive and constructive attitude in all work-related matters.
Strong time management skills and ability to work at pace within a fast-moving environment.
Suitable pre-sales level accreditations in supporting technologies is also beneficial.
Greater Manchester Combined Authority
Greater Manchester Fire and Rescue Service Headquarters
Job Title: Infrastructure Engineer
Salary: £26,999 - £34,788 (based on experience). Also additional payment for working an On-Call rota.
Hours: 36.25 hours per week (Monday – Friday)
Contract: Permanent, full-time
Location: Greater Manchester Fire and Rescue Service Headquarters
146 Bolton Road, Swinton, Manchester, M27 8US
Closing date: Midnight 1st December 2019 Interviews will be held on: 12th and 13th December
Your role:
Role Profile Greater Manchester Combined Authority are looking for an experienced Infrastructure Engineer. The successful candidate will have good knowledge of ICT Infrastructure, including the design, implementation, transition, support and documentation of new systems and services.
You will be heavily involved in the day to day business as usual work relating to the ICT Infrastructure, including such tasks as building and administering servers, maintaining the virtual and physical server backups, configuring and responding to alerts, providing support to the 1st and 2nd line teams, working on support incidents and requests. Plus, the general maintenance and administration of the Infrastructure toolset.
There will be an expectation for you to divide your time up to work on small, medium and large projects when required.
Examples of upcoming and current projects include: an Office 365 migration, a SharePoint Online migration, a desktop refresh, a multi-site DMZ implementation, a MFD refresh and a Windows 10 migration.
The job is based on a salary of £26,999 - £30,507 (F Grade) or £31,371 - £34,788 (G Grade) which will be offered based on experience. There is also an On-Call rota you would be able to join that includes an additional payment of around £4,000 per year.
The authority also offers a ‘Flexible working scheme’, more details of this can be provided.
About you:
You will have:
Been educated to degree level or have proven relevant experience within ICT Infrastructure
Proven experience working within a 2nd and 3rd line support team
Proven experience of technical research, design, implementation, transition and support across a wide range of technologies.
Proven experience of building, managing and maintaining a virtual and physical server infrastructure, including web servers
The ability to provide 3rd line technical support to the organisation with the ability to act as the ‘last line’ of internal technical support for the organisation, working with technology vendors and 3rd party support teams when required
A good proven understanding of cloud technology and web facing infrastructure
Proven experience leading on project work relating to Infrastructure
An understanding of IG and ICT security standards
Proven experience managing and administering a broad technical infrastructure toolset
The ability to produce or improve documentation to a high standard to support newly implemented Infrastructure solutions
The ability to transition new solutions in an effective and well documented way to others within the support teams
The Ability to demonstrate a good knowledge of administering, enterprise class, Microsoft based technology covering a number of the following key areas:
o Exchange On-Prem and Online
o System Center Configuration Manager
o System Center Operations Manager
o IIS Server
o ADFS, WAP and routing and remote access
o O365
o All current and supported Windows Server and Workstation Operating Systems
o Identity Management
o Direct Access
o Print Server
o Azure
o In-depth experience of AD-DS and Group policy
o Data Protection Manager
Good proven experience of backup and DR technologies
Good proven knowledge and experience of web facing infrastructure, TCP/IP, VPN, DNS, DMZ, etc
Excellent proven knowledge of VMware and NetApp technology, including VMware 6.5 and ‘Data on Tap’
The ability to work and respond quickly to the pressures of a fast paced and diverse organisation that is embracing multi-agency working and becoming highly collaborative
Experience managing incidents/requests passed over from the Service Desk, providing first class technical support/solutions and escalating calls where appropriate, working within an ITIL environment
The following will be an advantage:
Some understanding of the Agile or PRINCE2 Project methodologies
Some experience creating low and high level technical design documents
Experience administering a Solarwinds monitoring platform
Some experience with LAN/WAN technologies
Experience using network load balancers and understanding of Cisco and or Palo Alto technology, including firewall administration and switching
Experience administering the security of systems; ensure they comply with existing organisational standards considering the Data Protection Act and any other relevant legislation
About us:
The Digital Services team manage and support the Greater Manchester Combined Authority’s ICT infrastructure technology and systems environment.
We:
Lead the Digital, Data and Technology function and strategy for GMCA
Set and enforce standards for digital services including considerations of data security
Help the business to choose the right solution and technology, keeping the context of partnership in mind
Provide guidance and advice for consistent, coherent, high quality digital services
Support North West Fire Control who provide a service to GMFRS as well as Cheshire, Lancashire and Cumbria.
We employ around 38 staff, mostly based in Fire and Rescue Services HQ, 146 Bolton Road in Swinton. We also support the GMCA HQ at Churchgate house, Oxford Street, Manchester and 47 Fire stations, Training Centres and Data Centres across greater Manchester.
For an informal discussion about the role please contact Ben Lancaster ( lancasterb@manchesterfire.gov.uk )
As an employer, the Greater Manchester Combined Authority (GMCA) is made up of a number of key Greater Manchester strategic functions and service providers including; Greater Manchester Fire and Rescue Service (GMFRS); waste; environment; work and skills; research; public sector reform; police, crime and criminal justice; homelessness; the Greater Manchester Ageing Hub and the Commissioning Hub.
We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across Greater Manchester. We welcome applications from all suitably qualified individuals, irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
The GMCA is an Equal Opportunities Employer and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation
To find out more about working for us please click here https://www.greatermanchester-ca.gov.uk/ Employees on the redeployment register will be given priority for any vacancies in the first instance. If employees are identified as a match from the register then the vacancy may be withdrawn or put on hold pending an outcome.
Nov 07, 2019
Full time
Job Title: Infrastructure Engineer
Salary: £26,999 - £34,788 (based on experience). Also additional payment for working an On-Call rota.
Hours: 36.25 hours per week (Monday – Friday)
Contract: Permanent, full-time
Location: Greater Manchester Fire and Rescue Service Headquarters
146 Bolton Road, Swinton, Manchester, M27 8US
Closing date: Midnight 1st December 2019 Interviews will be held on: 12th and 13th December
Your role:
Role Profile Greater Manchester Combined Authority are looking for an experienced Infrastructure Engineer. The successful candidate will have good knowledge of ICT Infrastructure, including the design, implementation, transition, support and documentation of new systems and services.
You will be heavily involved in the day to day business as usual work relating to the ICT Infrastructure, including such tasks as building and administering servers, maintaining the virtual and physical server backups, configuring and responding to alerts, providing support to the 1st and 2nd line teams, working on support incidents and requests. Plus, the general maintenance and administration of the Infrastructure toolset.
There will be an expectation for you to divide your time up to work on small, medium and large projects when required.
Examples of upcoming and current projects include: an Office 365 migration, a SharePoint Online migration, a desktop refresh, a multi-site DMZ implementation, a MFD refresh and a Windows 10 migration.
The job is based on a salary of £26,999 - £30,507 (F Grade) or £31,371 - £34,788 (G Grade) which will be offered based on experience. There is also an On-Call rota you would be able to join that includes an additional payment of around £4,000 per year.
The authority also offers a ‘Flexible working scheme’, more details of this can be provided.
About you:
You will have:
Been educated to degree level or have proven relevant experience within ICT Infrastructure
Proven experience working within a 2nd and 3rd line support team
Proven experience of technical research, design, implementation, transition and support across a wide range of technologies.
Proven experience of building, managing and maintaining a virtual and physical server infrastructure, including web servers
The ability to provide 3rd line technical support to the organisation with the ability to act as the ‘last line’ of internal technical support for the organisation, working with technology vendors and 3rd party support teams when required
A good proven understanding of cloud technology and web facing infrastructure
Proven experience leading on project work relating to Infrastructure
An understanding of IG and ICT security standards
Proven experience managing and administering a broad technical infrastructure toolset
The ability to produce or improve documentation to a high standard to support newly implemented Infrastructure solutions
The ability to transition new solutions in an effective and well documented way to others within the support teams
The Ability to demonstrate a good knowledge of administering, enterprise class, Microsoft based technology covering a number of the following key areas:
o Exchange On-Prem and Online
o System Center Configuration Manager
o System Center Operations Manager
o IIS Server
o ADFS, WAP and routing and remote access
o O365
o All current and supported Windows Server and Workstation Operating Systems
o Identity Management
o Direct Access
o Print Server
o Azure
o In-depth experience of AD-DS and Group policy
o Data Protection Manager
Good proven experience of backup and DR technologies
Good proven knowledge and experience of web facing infrastructure, TCP/IP, VPN, DNS, DMZ, etc
Excellent proven knowledge of VMware and NetApp technology, including VMware 6.5 and ‘Data on Tap’
The ability to work and respond quickly to the pressures of a fast paced and diverse organisation that is embracing multi-agency working and becoming highly collaborative
Experience managing incidents/requests passed over from the Service Desk, providing first class technical support/solutions and escalating calls where appropriate, working within an ITIL environment
The following will be an advantage:
Some understanding of the Agile or PRINCE2 Project methodologies
Some experience creating low and high level technical design documents
Experience administering a Solarwinds monitoring platform
Some experience with LAN/WAN technologies
Experience using network load balancers and understanding of Cisco and or Palo Alto technology, including firewall administration and switching
Experience administering the security of systems; ensure they comply with existing organisational standards considering the Data Protection Act and any other relevant legislation
About us:
The Digital Services team manage and support the Greater Manchester Combined Authority’s ICT infrastructure technology and systems environment.
We:
Lead the Digital, Data and Technology function and strategy for GMCA
Set and enforce standards for digital services including considerations of data security
Help the business to choose the right solution and technology, keeping the context of partnership in mind
Provide guidance and advice for consistent, coherent, high quality digital services
Support North West Fire Control who provide a service to GMFRS as well as Cheshire, Lancashire and Cumbria.
We employ around 38 staff, mostly based in Fire and Rescue Services HQ, 146 Bolton Road in Swinton. We also support the GMCA HQ at Churchgate house, Oxford Street, Manchester and 47 Fire stations, Training Centres and Data Centres across greater Manchester.
For an informal discussion about the role please contact Ben Lancaster ( lancasterb@manchesterfire.gov.uk )
As an employer, the Greater Manchester Combined Authority (GMCA) is made up of a number of key Greater Manchester strategic functions and service providers including; Greater Manchester Fire and Rescue Service (GMFRS); waste; environment; work and skills; research; public sector reform; police, crime and criminal justice; homelessness; the Greater Manchester Ageing Hub and the Commissioning Hub.
We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across Greater Manchester. We welcome applications from all suitably qualified individuals, irrespective of people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
The GMCA is an Equal Opportunities Employer and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation
To find out more about working for us please click here https://www.greatermanchester-ca.gov.uk/ Employees on the redeployment register will be given priority for any vacancies in the first instance. If employees are identified as a match from the register then the vacancy may be withdrawn or put on hold pending an outcome.
Turley is looking for an ambitious and highly client focused IT Support Technician to join our team and be based in the Southampton office.
Are you looking to develop your career in a broad and challenging role where you can take on new responsibilities as you learn? Would you like to join a supportive team within a well-established, successful and employee-owned company?
If you have some experience within an IT role and good customer service skills, and are willing to learn and develop your skills and knowledge on the job, then this may be the right opportunity for you.
Turley is looking for an enthusiastic and highly client focused IT Support Technician to join our team and be based in the Southampton office. We are looking for a Support Technician who is able to work on their own initiative with a high degree of accuracy. Training will be provided in Turley systems as well as technical development. As an IT Support Technician you can expect to be involved in:
Answering and logging calls to the helpdesk, escalating issues for resolution when appropriate
Creating user accounts in Exchange and Active Directory
Supporting Cisco phone system and mobile telephony
Updating IT records and documentation
Configuration of IT equipment, laptop builds and updates
Ordering of software and equipment as required and liaising with suppliers
Asset management – recording details of equipment and software licences issued
Providing project support to the wider IT team
The ideal IT Support Technician will have experience of working within a small but busy IT team, and will be able to demonstrate excellent communication skills and a track record of delivering excellent client service.
This is a full time role, 35 hours per week. Some travel to all Turley offices will be required.
Turley is an employee-owned business and one of the largest planning consultancies in the UK. We offer a competitive salary, flexible benefits, pension, ownership dividend and performance related bonus.
If you think that Turley could be the right move for you, please follow the Apply Now link or apply in confidence to careers@turley.co.uk with details of your current salary.
No agency interest please.
The successful candidate must have permission to work in the UK by the start of their employment.
May 04, 2019
Full time
Turley is looking for an ambitious and highly client focused IT Support Technician to join our team and be based in the Southampton office.
Are you looking to develop your career in a broad and challenging role where you can take on new responsibilities as you learn? Would you like to join a supportive team within a well-established, successful and employee-owned company?
If you have some experience within an IT role and good customer service skills, and are willing to learn and develop your skills and knowledge on the job, then this may be the right opportunity for you.
Turley is looking for an enthusiastic and highly client focused IT Support Technician to join our team and be based in the Southampton office. We are looking for a Support Technician who is able to work on their own initiative with a high degree of accuracy. Training will be provided in Turley systems as well as technical development. As an IT Support Technician you can expect to be involved in:
Answering and logging calls to the helpdesk, escalating issues for resolution when appropriate
Creating user accounts in Exchange and Active Directory
Supporting Cisco phone system and mobile telephony
Updating IT records and documentation
Configuration of IT equipment, laptop builds and updates
Ordering of software and equipment as required and liaising with suppliers
Asset management – recording details of equipment and software licences issued
Providing project support to the wider IT team
The ideal IT Support Technician will have experience of working within a small but busy IT team, and will be able to demonstrate excellent communication skills and a track record of delivering excellent client service.
This is a full time role, 35 hours per week. Some travel to all Turley offices will be required.
Turley is an employee-owned business and one of the largest planning consultancies in the UK. We offer a competitive salary, flexible benefits, pension, ownership dividend and performance related bonus.
If you think that Turley could be the right move for you, please follow the Apply Now link or apply in confidence to careers@turley.co.uk with details of your current salary.
No agency interest please.
The successful candidate must have permission to work in the UK by the start of their employment.
Ravensbourne University London
Greenwich, London, UK
Ravensbourne University London is exceptional. A world-class digital destination developing talented individuals and leading-edge businesses though learning, skills, applied research, enterprise and innovation.
We are based at Greenwich Peninsula in an iconic building next to The O2. Our aim is to become a portal for talent across London driving growth in the knowledge economy and creative industries.
Ravensbourne is looking to strengthen our team with the following appointment:
Course Leader – BSc Digital Television Technology and BSc Digital & Technology Solutions (Degree Apprenticeship)
Salary: £51,516 p.a. + benefits, based in SE London
We are seeking to appoint a Course Leader to oversee and steer our BSc (Hons) Digital Television Technology and Digital & Technology Solutions courses. Our BSc Digital & Technology Solutions is a leading Degree Apprenticeship which is in its third year of delivery for our industry partner BT.
Candidates should have experience of working in the Communications, Broadcast, Networks or Computer industries and preferably be able to demonstrate a knowledge, and application, of networks, computing applications and systems within industry based environments. In particular, network, software or associated systems knowledge including deployment of Cisco, Hauwei or other network applications within systems, Java, Microsoft Visual Studio and C++ and other commonly used industry standard protocols and languages within real time environments.
These qualifications are industry lead courses and demand a high standard of project management and communications with our industry partners. With this in mind, we welcome applicants who do not necessarily have an educational / teaching background. For further information or an informal discussion please contact James Ward, Deputy Dean – School of Media (james.ward@rave.ac.uk).
Closing date : Wednesday 20th February 2019
Interviews : Friday 1st March 2019
To apply :
(w) http://careers.rave.ac.uk
For further details :
(e) careers@rave.ac.uk (t) 020 3040 3622
If you are disabled and want to know more about job opportunities at Ravensbourne, please email our Disability Advice Line ravensbourne@disabilityrightsuk.org .
We welcome applications from suitably qualified people from all sections of the community in our desire to reflect the diversity of the community we serve
Feb 04, 2019
Full time
Ravensbourne University London is exceptional. A world-class digital destination developing talented individuals and leading-edge businesses though learning, skills, applied research, enterprise and innovation.
We are based at Greenwich Peninsula in an iconic building next to The O2. Our aim is to become a portal for talent across London driving growth in the knowledge economy and creative industries.
Ravensbourne is looking to strengthen our team with the following appointment:
Course Leader – BSc Digital Television Technology and BSc Digital & Technology Solutions (Degree Apprenticeship)
Salary: £51,516 p.a. + benefits, based in SE London
We are seeking to appoint a Course Leader to oversee and steer our BSc (Hons) Digital Television Technology and Digital & Technology Solutions courses. Our BSc Digital & Technology Solutions is a leading Degree Apprenticeship which is in its third year of delivery for our industry partner BT.
Candidates should have experience of working in the Communications, Broadcast, Networks or Computer industries and preferably be able to demonstrate a knowledge, and application, of networks, computing applications and systems within industry based environments. In particular, network, software or associated systems knowledge including deployment of Cisco, Hauwei or other network applications within systems, Java, Microsoft Visual Studio and C++ and other commonly used industry standard protocols and languages within real time environments.
These qualifications are industry lead courses and demand a high standard of project management and communications with our industry partners. With this in mind, we welcome applicants who do not necessarily have an educational / teaching background. For further information or an informal discussion please contact James Ward, Deputy Dean – School of Media (james.ward@rave.ac.uk).
Closing date : Wednesday 20th February 2019
Interviews : Friday 1st March 2019
To apply :
(w) http://careers.rave.ac.uk
For further details :
(e) careers@rave.ac.uk (t) 020 3040 3622
If you are disabled and want to know more about job opportunities at Ravensbourne, please email our Disability Advice Line ravensbourne@disabilityrightsuk.org .
We welcome applications from suitably qualified people from all sections of the community in our desire to reflect the diversity of the community we serve
Job Title: Provisioning Technician Job Type: Permanent Job Location: Basingstoke Contract Rate: GBP 40,000 + Bonus Our Client, one of the world's foremost Telecoms companies, is looking to recruit 2 Provisioning Technicians to join their business in Basingstoke. Job Summary The Provisioner for EMEA IP Service Activation (TAG Repair) is responsible for diagnosing and resolving faults that are captured during a service activation. This would involve engaging with European Local Exchange Carriers, On-Net Transport Services and Field Operations. Once resolved complete the activation (test and turn-up) of complex managed and unmanaged IP solutions across the EMEA region. Working as a member of the European Service Activation team, the Service Activation Provisioner will be responsible for the test and deployment of Layer 2 and 3 customer Internet access solutions in existing and new markets/ European and transatlantic customer transport orders across the Global Network. At all times ensuring the implementation meets customer expectations and business revenue requirements. Job Description- Manage implementation of customer orders to both meet customer expectations and deliver order revenue in line with business commitments. Ensuring SLA's are adhered to and customer expectations are fulfilled. Ensure the veracity of customer service designs by completing standard testing/customer specific testing over both network elements and third party leased components. Ensure Customer Satisfaction is maintained at all times by achieving delivery targets. Identify chronic failures and implement relevant service improvement plans to ensure a long-term resolution of these failures Qualifications- Experience of configuration and troubleshooting of customer services on a large IP network, for an Internet Service Provider or Telecommunications Operator and including the following: A minimum of CCNA; CCNP or CCNP Service Provider preferred for IP Provisioner. Extensive knowledge and experience of TCP/IP and OSI- IP Services Protocol Suite; BGP design and configuration skills, over a SONET/SDH transport layer / Ethernet Hands-on configuration experience of a wide range of Cisco, Juniper and Alcatel-Lucent hardware, and associated operating systems; IPVPN/ MPLS configuration skills. Working knowledge of VPLS technology. Experience of: IPv6, OSPF, EIGRP, NAT, HSRP, VLANs, layer 2 switching. Working knowledge of remote configuration of probes/NIDs. HNC or higher in related discipline. Sound customer relationship management skills at all levels up to executive level. Proven experience in delivering successful projects through virtual cross-functional teams as well as 3rd party contractors and external suppliers. Has operated in an environment which required a detailed understanding of complex technologies. This is a great role for the right candidate, so if you meet all the criteria above, then APPLY TODAY!
Apr 09, 2020
Full time
Job Title: Provisioning Technician Job Type: Permanent Job Location: Basingstoke Contract Rate: GBP 40,000 + Bonus Our Client, one of the world's foremost Telecoms companies, is looking to recruit 2 Provisioning Technicians to join their business in Basingstoke. Job Summary The Provisioner for EMEA IP Service Activation (TAG Repair) is responsible for diagnosing and resolving faults that are captured during a service activation. This would involve engaging with European Local Exchange Carriers, On-Net Transport Services and Field Operations. Once resolved complete the activation (test and turn-up) of complex managed and unmanaged IP solutions across the EMEA region. Working as a member of the European Service Activation team, the Service Activation Provisioner will be responsible for the test and deployment of Layer 2 and 3 customer Internet access solutions in existing and new markets/ European and transatlantic customer transport orders across the Global Network. At all times ensuring the implementation meets customer expectations and business revenue requirements. Job Description- Manage implementation of customer orders to both meet customer expectations and deliver order revenue in line with business commitments. Ensuring SLA's are adhered to and customer expectations are fulfilled. Ensure the veracity of customer service designs by completing standard testing/customer specific testing over both network elements and third party leased components. Ensure Customer Satisfaction is maintained at all times by achieving delivery targets. Identify chronic failures and implement relevant service improvement plans to ensure a long-term resolution of these failures Qualifications- Experience of configuration and troubleshooting of customer services on a large IP network, for an Internet Service Provider or Telecommunications Operator and including the following: A minimum of CCNA; CCNP or CCNP Service Provider preferred for IP Provisioner. Extensive knowledge and experience of TCP/IP and OSI- IP Services Protocol Suite; BGP design and configuration skills, over a SONET/SDH transport layer / Ethernet Hands-on configuration experience of a wide range of Cisco, Juniper and Alcatel-Lucent hardware, and associated operating systems; IPVPN/ MPLS configuration skills. Working knowledge of VPLS technology. Experience of: IPv6, OSPF, EIGRP, NAT, HSRP, VLANs, layer 2 switching. Working knowledge of remote configuration of probes/NIDs. HNC or higher in related discipline. Sound customer relationship management skills at all levels up to executive level. Proven experience in delivering successful projects through virtual cross-functional teams as well as 3rd party contractors and external suppliers. Has operated in an environment which required a detailed understanding of complex technologies. This is a great role for the right candidate, so if you meet all the criteria above, then APPLY TODAY!
The NNL is transforming the way in which IT in the NNL will be delivered and is looking to create a customer facing, technology focused team which is well positioned to meet the changing requirements of the NNL. NNL have in-sourced IT infrastructure and services There is a requirement for a 3rd line infrastructure support engineer to support the day to day management and operation of the new infrastructure including Server Patching, Monitoring and providing 3rd line support to field engineers via service management process. Main Responsibilities Principal Accountabilities: The Infrastructure Support Engineer will be required to: Perform daily infrastructure checks and monitoring; Provide timely and effective resolutions to support the stabilization of the environment via service management tools; Ensure corporate data is secure and available; Project support work; Work within a regulated environment maintaining security standards; Work with 3rd party suppliers to resolve issues (SOC/NOC); and Take a proactive approach to continually improving the performance and security of the infrastructure The Ideal Candidate Qualifications & Experience: The Infrastructure Support Engineer will have: Eligibility for security clearance to SC and be a UK national; A broad understanding of Windows Server 2 Administration and maintenance, AD/DHCP/DNS/Group Policy; Experience of enterprise grade software deployment and patching (SCCM); Experience with enterprise device encryption and antimalware products; A demonstrable track record of fulfilling a similar role; Relevant technical accreditations (Microsoft, Cisco desirable but not essential; Understanding of networking fundamentals (troubleshooting Switch/routing); Experience with enterprise Virtualization Platforms (VMware/HyperV); Administration Experience of Azure & Office 365; Experience and understanding of backup routines and technologies; Firewall / VPN experience desirable but not essential; and Self-motivated, proactive and customer focused attitude with excellent organisational skills. About The Company Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector. Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world. Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress. We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials...... click apply for full job details
Apr 09, 2020
Full time
The NNL is transforming the way in which IT in the NNL will be delivered and is looking to create a customer facing, technology focused team which is well positioned to meet the changing requirements of the NNL. NNL have in-sourced IT infrastructure and services There is a requirement for a 3rd line infrastructure support engineer to support the day to day management and operation of the new infrastructure including Server Patching, Monitoring and providing 3rd line support to field engineers via service management process. Main Responsibilities Principal Accountabilities: The Infrastructure Support Engineer will be required to: Perform daily infrastructure checks and monitoring; Provide timely and effective resolutions to support the stabilization of the environment via service management tools; Ensure corporate data is secure and available; Project support work; Work within a regulated environment maintaining security standards; Work with 3rd party suppliers to resolve issues (SOC/NOC); and Take a proactive approach to continually improving the performance and security of the infrastructure The Ideal Candidate Qualifications & Experience: The Infrastructure Support Engineer will have: Eligibility for security clearance to SC and be a UK national; A broad understanding of Windows Server 2 Administration and maintenance, AD/DHCP/DNS/Group Policy; Experience of enterprise grade software deployment and patching (SCCM); Experience with enterprise device encryption and antimalware products; A demonstrable track record of fulfilling a similar role; Relevant technical accreditations (Microsoft, Cisco desirable but not essential; Understanding of networking fundamentals (troubleshooting Switch/routing); Experience with enterprise Virtualization Platforms (VMware/HyperV); Administration Experience of Azure & Office 365; Experience and understanding of backup routines and technologies; Firewall / VPN experience desirable but not essential; and Self-motivated, proactive and customer focused attitude with excellent organisational skills. About The Company Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector. Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world. Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress. We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials...... click apply for full job details
Senior Network and Infrastructure Engineer Glasgow Permanent, Full-Time Salary of up to £46,000 depending on experience, plus a wide range of other benefits McCurrach is a successful, award-winning business-to-business organisation that is now expanding its IT and Data function as part of its next digital and data transformation plans. As a result, we are recruiting a number of permanent and fixed terms roles during this exciting time. McCurrach is continuing to invest in its IT and Data function as part of its continuous development and improvements of its offering. As a result, we are recruiting for an experienced Senior Network & Infrastructure engineer during this exciting time. This fantastic role is to join an existing in-house Network & infrastructure team in a senior position who have been at the forefront of technology transformation within the organisation. The role involves working on a range of interesting and technically challenging projects as well as the running and maintenance of the network and infrastructure. This is a perfect opportunity for an experienced Network and Infrastructure Engineer to join McCurrach. If you thrive in a fast-moving environment, using the latest technologies and are driven to succeed, then we would love to hear from you. The key aspects of the role include: Manage and ensure effectiveness of security solutions, including firewalls, antivirus solutions and intrusion detection systems Develop, implement and maintain policies and procedures, and associated training plans for network & infrastructure administration and appropriate use Management and development of existing network and infrastructure Business Continuity and Disaster Recovery Identify opportunities to simplify IT operations through continuous improvement initiatives Managing network & infrastructure projects and supporting company projects from an IT perspective Developing and maintaining documentation and knowledge base Co-ordinate with vendors, management and individuals to ensure organisation is meeting its targets Reporting to the Network & Infrastructure Manager To be successful in this role, you should meet the following requirements: Highly skilled and seasoned network infrastructure engineer with a strong expertise across a range of infrastructure platforms in particular 365 management, Azure admin, Cisco Networking and Endpoint Management Strong interpersonal, written and oral communication skills with ability to present ideas in a user-friendly language At least 8 years' experience in a similar role Strong problem solving skills both software and hardware knowledge. Ability to conduct research into networking & infrastructure issues and products as required Strong organisation skills with a track record of successfully delivering significant, high profile and multi-disciplinary projects Eager to further develop skills and work on cutting edge Microsoft technologies A self-starter who enjoys working on challenging projects delivering to a high standard within an evolving and fast paced business If this sounds like the perfect role for you, don't miss out - apply now!..... click apply for full job details
Apr 09, 2020
Full time
Senior Network and Infrastructure Engineer Glasgow Permanent, Full-Time Salary of up to £46,000 depending on experience, plus a wide range of other benefits McCurrach is a successful, award-winning business-to-business organisation that is now expanding its IT and Data function as part of its next digital and data transformation plans. As a result, we are recruiting a number of permanent and fixed terms roles during this exciting time. McCurrach is continuing to invest in its IT and Data function as part of its continuous development and improvements of its offering. As a result, we are recruiting for an experienced Senior Network & Infrastructure engineer during this exciting time. This fantastic role is to join an existing in-house Network & infrastructure team in a senior position who have been at the forefront of technology transformation within the organisation. The role involves working on a range of interesting and technically challenging projects as well as the running and maintenance of the network and infrastructure. This is a perfect opportunity for an experienced Network and Infrastructure Engineer to join McCurrach. If you thrive in a fast-moving environment, using the latest technologies and are driven to succeed, then we would love to hear from you. The key aspects of the role include: Manage and ensure effectiveness of security solutions, including firewalls, antivirus solutions and intrusion detection systems Develop, implement and maintain policies and procedures, and associated training plans for network & infrastructure administration and appropriate use Management and development of existing network and infrastructure Business Continuity and Disaster Recovery Identify opportunities to simplify IT operations through continuous improvement initiatives Managing network & infrastructure projects and supporting company projects from an IT perspective Developing and maintaining documentation and knowledge base Co-ordinate with vendors, management and individuals to ensure organisation is meeting its targets Reporting to the Network & Infrastructure Manager To be successful in this role, you should meet the following requirements: Highly skilled and seasoned network infrastructure engineer with a strong expertise across a range of infrastructure platforms in particular 365 management, Azure admin, Cisco Networking and Endpoint Management Strong interpersonal, written and oral communication skills with ability to present ideas in a user-friendly language At least 8 years' experience in a similar role Strong problem solving skills both software and hardware knowledge. Ability to conduct research into networking & infrastructure issues and products as required Strong organisation skills with a track record of successfully delivering significant, high profile and multi-disciplinary projects Eager to further develop skills and work on cutting edge Microsoft technologies A self-starter who enjoys working on challenging projects delivering to a high standard within an evolving and fast paced business If this sounds like the perfect role for you, don't miss out - apply now!..... click apply for full job details
Infrastructure Operations Engineer: Birmingham: £45,000 - £50,000 Broster Buchanan are engaged with a key client that is looking to recruit for an Infrastructure Operations Engineer. This role will suit somebody who a technical all rounder. You will support, manage and maintain the core systems and infrastructure within production services. A strong breadth and depth of technical understanding and knowledge is vital for success within this role. The wider Group IT function in Europe is an important stakeholder with whom this role will need to forge critical working relationships. This role is required to understand and resolve technical challenges across varying levels of complexity and risk, whilst balancing the business needs to the UK business and the Group. You will work with the business and technology stakeholders to translate business problems into technical solutions and designs. Through iterative continual service improvement ensure that our systems and infrastructure are aligned to the user needs as well and UK and Group organizational objectives. Essential Skills: Experience working within ITIL Framework of Service Management Expert in Windows architecture and environment Active Directory and LDAP Virtualization (VMware and/or Hyper-V) SQL Server and/or Oracle (Infrastructure and DBA Activities) Enterprise Storage Backup and Restore technologies Citrix/Citrix VDI Cisco Technologies (Switching, Routing, Firewall, Perimeter Security) Familiar with networking topologies, networking hardware and exposure to network standards and network protocols. Disaster Recovery & BCP Planning Automated Scripting skills (PowerShell, VBScript) as well as general Scripting. KEY RESPONSIBILITIES: Services/Servers (Internal and Cloud). Provide thorough technical systems Support to both internal and external customers Identify operational problems, documenting methods of troubleshooting and correction for future use in the form of work instructions. Troubleshoot, Resolve, Implement or Escalate Incidents, Service Requests or Alerts as required. Follow IT Service Management Processes as dictated by SOPs. Ensuring all IT systems function within the parameters of the SLAs Problem solving and new solution design, implementation and support Maintenance and Support of one or more systems/platforms. Project work and delivery of new systems/platforms Participate within project teams as required. Act as primary project resource within areas of SME knowledge Creation and maintaining the IT processes Help and support the Application Super Users Group. Any other reasonable management request. Location: Birmingham Salary: £45,000 - £50,000
Apr 09, 2020
Full time
Infrastructure Operations Engineer: Birmingham: £45,000 - £50,000 Broster Buchanan are engaged with a key client that is looking to recruit for an Infrastructure Operations Engineer. This role will suit somebody who a technical all rounder. You will support, manage and maintain the core systems and infrastructure within production services. A strong breadth and depth of technical understanding and knowledge is vital for success within this role. The wider Group IT function in Europe is an important stakeholder with whom this role will need to forge critical working relationships. This role is required to understand and resolve technical challenges across varying levels of complexity and risk, whilst balancing the business needs to the UK business and the Group. You will work with the business and technology stakeholders to translate business problems into technical solutions and designs. Through iterative continual service improvement ensure that our systems and infrastructure are aligned to the user needs as well and UK and Group organizational objectives. Essential Skills: Experience working within ITIL Framework of Service Management Expert in Windows architecture and environment Active Directory and LDAP Virtualization (VMware and/or Hyper-V) SQL Server and/or Oracle (Infrastructure and DBA Activities) Enterprise Storage Backup and Restore technologies Citrix/Citrix VDI Cisco Technologies (Switching, Routing, Firewall, Perimeter Security) Familiar with networking topologies, networking hardware and exposure to network standards and network protocols. Disaster Recovery & BCP Planning Automated Scripting skills (PowerShell, VBScript) as well as general Scripting. KEY RESPONSIBILITIES: Services/Servers (Internal and Cloud). Provide thorough technical systems Support to both internal and external customers Identify operational problems, documenting methods of troubleshooting and correction for future use in the form of work instructions. Troubleshoot, Resolve, Implement or Escalate Incidents, Service Requests or Alerts as required. Follow IT Service Management Processes as dictated by SOPs. Ensuring all IT systems function within the parameters of the SLAs Problem solving and new solution design, implementation and support Maintenance and Support of one or more systems/platforms. Project work and delivery of new systems/platforms Participate within project teams as required. Act as primary project resource within areas of SME knowledge Creation and maintaining the IT processes Help and support the Application Super Users Group. Any other reasonable management request. Location: Birmingham Salary: £45,000 - £50,000
Senior Infrastructure Engineer, Staffordshire £45,000-50,000 Your new company My client is looking for a Senior Infrastructure Engineer to join their IT team in Staffordshire. The successful IT Infrastructure engineer will work closely with the team of Infrastructure Engineers and Information Security analysts ensuring the ongoing performance of the company's Internal IT and Telecoms Systems. Your new role As the new Senior Infrastructure Engineer, you will be responsible for resolving issues reported with LAN/WAN networks, desktops, Switches and Routers. You will manage the systems, Servers, networks and telecoms for a 24/7 service. Creation and support of end to end documentation and system procedures. Providing great service to clients, whilst creating a good working environment, embracing changes and supporting team members. What you'll need to succeed As the Senior Infrastructure Manager, you will need previous experience in a similar role, demonstrating network management and performance analysis. Knowledge of Scripting languages; Powershell, VBScripts, JavaScript. Telecommunications, network security and server hardening. VCP or above and CCNA or above is preferable. Understanding of Cisco Nexus and IOS, VMWare and Share Storage Practises is needed. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Apr 09, 2020
Full time
Senior Infrastructure Engineer, Staffordshire £45,000-50,000 Your new company My client is looking for a Senior Infrastructure Engineer to join their IT team in Staffordshire. The successful IT Infrastructure engineer will work closely with the team of Infrastructure Engineers and Information Security analysts ensuring the ongoing performance of the company's Internal IT and Telecoms Systems. Your new role As the new Senior Infrastructure Engineer, you will be responsible for resolving issues reported with LAN/WAN networks, desktops, Switches and Routers. You will manage the systems, Servers, networks and telecoms for a 24/7 service. Creation and support of end to end documentation and system procedures. Providing great service to clients, whilst creating a good working environment, embracing changes and supporting team members. What you'll need to succeed As the Senior Infrastructure Manager, you will need previous experience in a similar role, demonstrating network management and performance analysis. Knowledge of Scripting languages; Powershell, VBScripts, JavaScript. Telecommunications, network security and server hardening. VCP or above and CCNA or above is preferable. Understanding of Cisco Nexus and IOS, VMWare and Share Storage Practises is needed. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
My client is currently seeking a DevSecOps Engineer to join their team. This role can be worked remote, but some travel may be required when restrictions have been lifted. The successful candidate must have a strong Security background ideally working within the telecommunication industry with experience in CISCO Security. This is an excellent opportunity to join an experienced and talented security and software development team working to deploy and operate next generation cyber security management and assurance systems. Key Skills: *Cisco Experience is mandatory (Cisco security) *Experience with ISO 25001 *Candidates must have experience of working in an Agile environment *Background in telecoms *Security on IOT * Background in Security Operations/Security Development *5G user cases
Apr 09, 2020
Full time
My client is currently seeking a DevSecOps Engineer to join their team. This role can be worked remote, but some travel may be required when restrictions have been lifted. The successful candidate must have a strong Security background ideally working within the telecommunication industry with experience in CISCO Security. This is an excellent opportunity to join an experienced and talented security and software development team working to deploy and operate next generation cyber security management and assurance systems. Key Skills: *Cisco Experience is mandatory (Cisco security) *Experience with ISO 25001 *Candidates must have experience of working in an Agile environment *Background in telecoms *Security on IOT * Background in Security Operations/Security Development *5G user cases
Network Architect Permanent | £55,000 - £65,000 | Central London Cisco, Load Balancers, WAN, Open Stack, VMWare, Kubernetes The Role A hands on Network Architect to provide technical leadership to the Network Engineering Team. You will provide technical expertise and governance to ensure high quality technical solutions. Experience Required Proven ability to design complex enterprise-class multi-vendor network solutions, with advanced knowledge and expertise across a wide range of switching and routing technologies. Expertise in multiple network disciplines with experience of creating design documentation (low level design (LLD), high level design (HLD), network automation, mitigating risk, disaster recovery and network solution governance). Cisco certified. Excellent understanding of routing protocols, particularly BGP, OSPF, and IS-IS, along with VXLAN and EVPN datacentre technologies. Experience in high-availability network in load balanced, n-tier application environments. Solid understanding of WAN technologies. Experience with software defined networking and affiliated technologies to support modern platform stacks such as OpenStack, VMWare and Kubernetes. Excellent awareness of network and security best practice with significant experience in designing compliant solutions that balance the need for security against business agility. Broad operational experience having worked with numerous vendor platforms and technologies. Broad thinking skills that go beyond point solutions, instead thinking about integration, dependency mapping and efficient operation management during the life of a system or service. Main Responsibilities Providing technical design and governance for the network engineering domain. Leading complex projects as a technical expert for your area. Acting as technical design authority ensuring interoperability of new/emerging technologies with existing infrastructure. Playing a key role in our development of an internal cloud platform with SDN. Creating and executing some of our more complex change requests. Designing and documenting processes to automate and orchestrate network tasks where appropriate. Acting as a senior technical escalation point and a mentor to engineers. Producing and maintaining accurate technical designs, standards and process documentation for network components and services. Playing a leading role in setting business as usual operational standards. Sharing and discussing ideas with your peers to aid collaborative decision making. Cisco, Load Balancers, WAN, Open Stack, VMWare, Kubernetes
Apr 09, 2020
Full time
Network Architect Permanent | £55,000 - £65,000 | Central London Cisco, Load Balancers, WAN, Open Stack, VMWare, Kubernetes The Role A hands on Network Architect to provide technical leadership to the Network Engineering Team. You will provide technical expertise and governance to ensure high quality technical solutions. Experience Required Proven ability to design complex enterprise-class multi-vendor network solutions, with advanced knowledge and expertise across a wide range of switching and routing technologies. Expertise in multiple network disciplines with experience of creating design documentation (low level design (LLD), high level design (HLD), network automation, mitigating risk, disaster recovery and network solution governance). Cisco certified. Excellent understanding of routing protocols, particularly BGP, OSPF, and IS-IS, along with VXLAN and EVPN datacentre technologies. Experience in high-availability network in load balanced, n-tier application environments. Solid understanding of WAN technologies. Experience with software defined networking and affiliated technologies to support modern platform stacks such as OpenStack, VMWare and Kubernetes. Excellent awareness of network and security best practice with significant experience in designing compliant solutions that balance the need for security against business agility. Broad operational experience having worked with numerous vendor platforms and technologies. Broad thinking skills that go beyond point solutions, instead thinking about integration, dependency mapping and efficient operation management during the life of a system or service. Main Responsibilities Providing technical design and governance for the network engineering domain. Leading complex projects as a technical expert for your area. Acting as technical design authority ensuring interoperability of new/emerging technologies with existing infrastructure. Playing a key role in our development of an internal cloud platform with SDN. Creating and executing some of our more complex change requests. Designing and documenting processes to automate and orchestrate network tasks where appropriate. Acting as a senior technical escalation point and a mentor to engineers. Producing and maintaining accurate technical designs, standards and process documentation for network components and services. Playing a leading role in setting business as usual operational standards. Sharing and discussing ideas with your peers to aid collaborative decision making. Cisco, Load Balancers, WAN, Open Stack, VMWare, Kubernetes
We are looking for self-motivated Tester to join our new delivery team responsible for the build, implementation and support of a new IaaS Infrastructure and other key services through to 'business as usual' within both new and established Data Centres. You will work collaboratively within cross-functional teams and alongside the customer. Working with a team of dedicated professionals, you will be driven to find better, faster, more effective ways of delivery and value to the projects you are working on. This is a fast-paced environment where you will have the chance to grow and build upon your existing knowledge and ability. Some travel to parts of the UK will be required and work at other client locations for short periods as and when needed. Responsibilities: Working in supportive environments, driving continuous service improvement at all times, individuals will be empowered to collectively make decisions to achieve the broader benefits of delivering in a lean agile way. Teams are made up of varying skills and experience and therefore, whatever you're currently level of experience, with the right aptitude to deliver via Agile, this role will provide you with the ability to broaden your skill-set working with the latest technologies to deliver to the customers requirement and the wider business benefits. This role requires close customer engagement working as a collaborative team across all aspects of delivery and into live service via a Devops approach rolling features/capability through delivery and into 'business as usual'. You will have the opportunity to work across all elements of this project, building your technical competence, client facing and team leading skills. Mix of the following Required Key Core Competencies: SAFe 4+ Agile Behaviours and Culture IaaS/Public Cloud Hyper Converged Infrastructure Enterprise Scale Migration Technology: Windows 2012, Windows 2016, Windows 2019 SCOM/SCCM McAfee EPO/End Point Protection Solarwinds RHEL 8, Redhat Satellite CentOS VMWare vSphere 6+, vRealise Automation, vRealise Automation & VMWare Cloud Foundation Terraform PowerShell Infrastructure as Code (IaC) VMWare NSX-T, VMWare vSAN, VMWare Horizon Thin Client Management and Support VMWare SRM/vSphere Replication Backup TBC Cisco/Juniper Routing Cisco Firepower Microsoft based PKI Gemalto HSM For finer details on the role please contact Amanda Cager - (see below). Project People is acting as an Employment Agency in relation to this vacancy.
Apr 09, 2020
Full time
We are looking for self-motivated Tester to join our new delivery team responsible for the build, implementation and support of a new IaaS Infrastructure and other key services through to 'business as usual' within both new and established Data Centres. You will work collaboratively within cross-functional teams and alongside the customer. Working with a team of dedicated professionals, you will be driven to find better, faster, more effective ways of delivery and value to the projects you are working on. This is a fast-paced environment where you will have the chance to grow and build upon your existing knowledge and ability. Some travel to parts of the UK will be required and work at other client locations for short periods as and when needed. Responsibilities: Working in supportive environments, driving continuous service improvement at all times, individuals will be empowered to collectively make decisions to achieve the broader benefits of delivering in a lean agile way. Teams are made up of varying skills and experience and therefore, whatever you're currently level of experience, with the right aptitude to deliver via Agile, this role will provide you with the ability to broaden your skill-set working with the latest technologies to deliver to the customers requirement and the wider business benefits. This role requires close customer engagement working as a collaborative team across all aspects of delivery and into live service via a Devops approach rolling features/capability through delivery and into 'business as usual'. You will have the opportunity to work across all elements of this project, building your technical competence, client facing and team leading skills. Mix of the following Required Key Core Competencies: SAFe 4+ Agile Behaviours and Culture IaaS/Public Cloud Hyper Converged Infrastructure Enterprise Scale Migration Technology: Windows 2012, Windows 2016, Windows 2019 SCOM/SCCM McAfee EPO/End Point Protection Solarwinds RHEL 8, Redhat Satellite CentOS VMWare vSphere 6+, vRealise Automation, vRealise Automation & VMWare Cloud Foundation Terraform PowerShell Infrastructure as Code (IaC) VMWare NSX-T, VMWare vSAN, VMWare Horizon Thin Client Management and Support VMWare SRM/vSphere Replication Backup TBC Cisco/Juniper Routing Cisco Firepower Microsoft based PKI Gemalto HSM For finer details on the role please contact Amanda Cager - (see below). Project People is acting as an Employment Agency in relation to this vacancy.
Senior Network Security Engineer Permanent | £50,000 - £70,000 | Central Manchester Cisco, Infrastructure Security, Firewall, NetFlow, WAF, IDS, IPS, DDoS The Role As a Senior Network Security Engineer, you will be responsible for the design, implementation, and support of business-critical network security infrastructure. Experience required Extensive commercial network security experience within large scale operations. Design and operational experience with one or more of the following technologies: WAF, IDS/IPS, DDoS Mitigation. Extensive Firewall experience (Palo Alto, Check Point, Fortinet). Expert knowledge of TCP/IP, HTTP, and related protocols. Experience with collecting and analysing NetFlow and wire packet data using Wireshark and similar technologies. Knowledge of Datacentre switching architecture: Cisco Nexus, VXLAN. Advanced skills in VPNs, AAA services (Cisco ISE), Wireless networks and security. Familiarity with dynamic routing protocols (BGP, OSPF, ISIS). An appreciation of datacentre technologies to meet modern workloads such as virtualisation and containerisation, and the application of security principals around these, eg policy-driven micro-segmentation. Knowledge of PCI DSS, ISO 27001 or equivalent certification frameworks. Main Responsibilities Continually reviewing the current network security posture ensuring compliance with corporate and regulatory policies and standards. Identifying and evaluating alternative vendors and technologies to improve network security or support a new business requirement. Producing and maintaining accurate technical designs, standards, and process documentation. Providing third line support in troubleshooting and resolving network security-related incidents. Evaluating existing network security vendor hardware and software releases and recommending upgrades where necessary to resolve security vulnerabilities or provide additional functionality or capacity. Playing a key role in the design and delivery of network projects. Cisco, Infrastructure Security, Firewall, NetFlow, WAF, IDS, IPS, DDoS
Apr 09, 2020
Full time
Senior Network Security Engineer Permanent | £50,000 - £70,000 | Central Manchester Cisco, Infrastructure Security, Firewall, NetFlow, WAF, IDS, IPS, DDoS The Role As a Senior Network Security Engineer, you will be responsible for the design, implementation, and support of business-critical network security infrastructure. Experience required Extensive commercial network security experience within large scale operations. Design and operational experience with one or more of the following technologies: WAF, IDS/IPS, DDoS Mitigation. Extensive Firewall experience (Palo Alto, Check Point, Fortinet). Expert knowledge of TCP/IP, HTTP, and related protocols. Experience with collecting and analysing NetFlow and wire packet data using Wireshark and similar technologies. Knowledge of Datacentre switching architecture: Cisco Nexus, VXLAN. Advanced skills in VPNs, AAA services (Cisco ISE), Wireless networks and security. Familiarity with dynamic routing protocols (BGP, OSPF, ISIS). An appreciation of datacentre technologies to meet modern workloads such as virtualisation and containerisation, and the application of security principals around these, eg policy-driven micro-segmentation. Knowledge of PCI DSS, ISO 27001 or equivalent certification frameworks. Main Responsibilities Continually reviewing the current network security posture ensuring compliance with corporate and regulatory policies and standards. Identifying and evaluating alternative vendors and technologies to improve network security or support a new business requirement. Producing and maintaining accurate technical designs, standards, and process documentation. Providing third line support in troubleshooting and resolving network security-related incidents. Evaluating existing network security vendor hardware and software releases and recommending upgrades where necessary to resolve security vulnerabilities or provide additional functionality or capacity. Playing a key role in the design and delivery of network projects. Cisco, Infrastructure Security, Firewall, NetFlow, WAF, IDS, IPS, DDoS
Senior Network Engineer, Manchester City Centre Cisco, Networking Engineering, CCNA, CCNP, CCIE, OpenStack, VMware, Kubernetes, CCNA, CCNP, CCIE The Company My client is a leading provider of online digital E-commerce and entertainment on a global scale. The Role Your main responsibilities will be: Working in a project lead capacity for business led or infrastructure led projects. Supporting the team in a 3rd line capacity including incident and major incident management. Looking to continually improve the service in relation to your technical domain. Raising awareness via the change management processes relating to touch points where changes to the network may have an impact on other dependent services. Having a detailed understanding of the architecture of your technical domain and how this is configured to produce the current operational posture. Actively leading investigations into the root cause of service impacting issues working directly with our incident and problem management teams. Carrying out mentoring tasks to other team members in order to assist with their technical development. Liaising and facilitating successful relationships with other teams across the business. Representing the Network Engineering Team in technical capacity in forums for work being coordinated across teams within the business. Essential Skills Commercial experience in an equivalent network engineering related role CCNA/CCNP/CCIE Experience with software defined networking and affiliated technologies to support modern platform stacks such as OpenStack, VMware & Kubernetes Experience automating networking infrastructure and solutions at scale using tools such as Python, Ansible and Jenkins Strong automation experience Project delivery experience Benefits 5 weeks per annum plus public holidays Private pension contribution Bonus Scheme Relocation assistance Car Allowance Gym membership Life Assurance Scheme - 4 x basic annual salary Income Protection Scheme Cisco, Networking Engineering, CCNA, CCNP, CCIE, OpenStack, VMware, Kubernetes, CCNP, CCNA, CCIE
Apr 09, 2020
Full time
Senior Network Engineer, Manchester City Centre Cisco, Networking Engineering, CCNA, CCNP, CCIE, OpenStack, VMware, Kubernetes, CCNA, CCNP, CCIE The Company My client is a leading provider of online digital E-commerce and entertainment on a global scale. The Role Your main responsibilities will be: Working in a project lead capacity for business led or infrastructure led projects. Supporting the team in a 3rd line capacity including incident and major incident management. Looking to continually improve the service in relation to your technical domain. Raising awareness via the change management processes relating to touch points where changes to the network may have an impact on other dependent services. Having a detailed understanding of the architecture of your technical domain and how this is configured to produce the current operational posture. Actively leading investigations into the root cause of service impacting issues working directly with our incident and problem management teams. Carrying out mentoring tasks to other team members in order to assist with their technical development. Liaising and facilitating successful relationships with other teams across the business. Representing the Network Engineering Team in technical capacity in forums for work being coordinated across teams within the business. Essential Skills Commercial experience in an equivalent network engineering related role CCNA/CCNP/CCIE Experience with software defined networking and affiliated technologies to support modern platform stacks such as OpenStack, VMware & Kubernetes Experience automating networking infrastructure and solutions at scale using tools such as Python, Ansible and Jenkins Strong automation experience Project delivery experience Benefits 5 weeks per annum plus public holidays Private pension contribution Bonus Scheme Relocation assistance Car Allowance Gym membership Life Assurance Scheme - 4 x basic annual salary Income Protection Scheme Cisco, Networking Engineering, CCNA, CCNP, CCIE, OpenStack, VMware, Kubernetes, CCNP, CCNA, CCIE
Security Operator - Bracknell SC Cleared - permanent salary & amazing benefits! Security Operator/SOC Analyst/Security Clearance Role Overview: We are looking for a Security Operator who will be expected to develop the required skills to become a Security Analyst, and will also be expected to cross train on different security technologies. A good knowledge of Information Security principles is a necessity.. The role will involve being responsible for triage, handling and investigation of security incidents alerted to the SNOC via security monitoring or third parties. The Security Operator is, in addition, responsible for the day-to-day management, monitoring, and control of the Security Information and Event Monitoring (SIEM) system. Nice to have: Cisco juniper, windows, Linux - cyber qualifications who wants to learn more Skills: Thorough knowledge of information technologies and their functions. Understanding of network security methods and tools. Understanding of the attack life cycle. Technical experience in a service operations environment. Well-developed communication skills. Customer and business orientation. Desirable Skills (not limited to); CEH, GSEC, Security+. Experience of LogRhythm. Knowledge and experience of SIEM technologies. Experience of management, monitoring and maintenance of security appliances such as IDS/IPS, Firewalls, packet capture solutions, web/email filtering. In return you'll receive: 25 days annual leave (with the ability to buy/sell up to 10days) + bank holidays Company Pension contribution Eligible for Annual Discretionary Bonus (Personal and Company targeted) Corporate discount scheme (discounts on cinema, restaurants etc.) Learning and Development Working for an organisation who invest in their team (subscriptions, certifications) The Client Priding themselves as a Global organisation with a long list of achievements, now successfully providing to over 100 countries. Supporting diversity, health and wellbeing in the workplace whilst being renowned as a responsible business Believing people are their biggest asset, they actively promote career progression within the company, you'll be working with those who share your skills and passion for IT, whilst working in an environment with the latest cutting-edge technology.
Apr 09, 2020
Full time
Security Operator - Bracknell SC Cleared - permanent salary & amazing benefits! Security Operator/SOC Analyst/Security Clearance Role Overview: We are looking for a Security Operator who will be expected to develop the required skills to become a Security Analyst, and will also be expected to cross train on different security technologies. A good knowledge of Information Security principles is a necessity.. The role will involve being responsible for triage, handling and investigation of security incidents alerted to the SNOC via security monitoring or third parties. The Security Operator is, in addition, responsible for the day-to-day management, monitoring, and control of the Security Information and Event Monitoring (SIEM) system. Nice to have: Cisco juniper, windows, Linux - cyber qualifications who wants to learn more Skills: Thorough knowledge of information technologies and their functions. Understanding of network security methods and tools. Understanding of the attack life cycle. Technical experience in a service operations environment. Well-developed communication skills. Customer and business orientation. Desirable Skills (not limited to); CEH, GSEC, Security+. Experience of LogRhythm. Knowledge and experience of SIEM technologies. Experience of management, monitoring and maintenance of security appliances such as IDS/IPS, Firewalls, packet capture solutions, web/email filtering. In return you'll receive: 25 days annual leave (with the ability to buy/sell up to 10days) + bank holidays Company Pension contribution Eligible for Annual Discretionary Bonus (Personal and Company targeted) Corporate discount scheme (discounts on cinema, restaurants etc.) Learning and Development Working for an organisation who invest in their team (subscriptions, certifications) The Client Priding themselves as a Global organisation with a long list of achievements, now successfully providing to over 100 countries. Supporting diversity, health and wellbeing in the workplace whilst being renowned as a responsible business Believing people are their biggest asset, they actively promote career progression within the company, you'll be working with those who share your skills and passion for IT, whilst working in an environment with the latest cutting-edge technology.
Senior Infrastructure Engineer - Networking and VMware - West London (Remote working during lockdown) VMware V 6.7/Cisco/Routing/Switching/Firewalls Roc Search are currently recruiting for a Senior Infrastructure Engineer to join a highly successful networking/support team working for an outstanding IT services organisation based in West London. The Senior Infrastructure Engineer would be responsible for projects for a major client (there will be 7 projects to get stuck into from the offset) and for escalations from the helpdesk. The role comes with great benefits including working from home, progression, and development and the chance to work on major exciting projects. The company has a fantastic family feel. Essential skills: VMware storage V6.7 Strong Cisco Routers and Switching Strong Firewall experience Desirable skills include: AWS Azure As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology.
Apr 09, 2020
Full time
Senior Infrastructure Engineer - Networking and VMware - West London (Remote working during lockdown) VMware V 6.7/Cisco/Routing/Switching/Firewalls Roc Search are currently recruiting for a Senior Infrastructure Engineer to join a highly successful networking/support team working for an outstanding IT services organisation based in West London. The Senior Infrastructure Engineer would be responsible for projects for a major client (there will be 7 projects to get stuck into from the offset) and for escalations from the helpdesk. The role comes with great benefits including working from home, progression, and development and the chance to work on major exciting projects. The company has a fantastic family feel. Essential skills: VMware storage V6.7 Strong Cisco Routers and Switching Strong Firewall experience Desirable skills include: AWS Azure As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology.
Background HM Revenue & Customs (HMRC) along with Revenue & Customs Digital Technology Services (RCDTS) are embarking on an ambitious and challenging digital transformation programme which will result in HMRC becoming one of the most digitally advanced tax authorities in the world. RCDTS Revenue & Customs Digital Technology Services (RCDTS) was set up in 2015 as a subsidiary of HMRC's Chief Digital & Information Officer Group and has one of the largest customer bases in the world. This is an exciting time for our organisation as we embark on a bold plan to make HMRC one of the most digitally advanced tax authorities in the world. This role sits within Network Services Live Services who are responsible for supporting and maintaining every aspect of the network including 200+ sites and 1000's of network devices that make up the HMRC estate. The Role Working within a secure HMRC network environment alongside other Network Engineers in order to provide consultancy, architectural solution design and carry out implementation activities as part of project deliveries. Working closely with project teams on a variety of projects taking information from initial customer proposals/specifications and turning them into completed design documentation. Implement configuration changes across the different types of network devices deployed across the HMRC estate based on approved design documentation and overarching architectural guidelines. Ideal Candidate Successful candidate will have experience of; · Network Discovery and Investigation. · Creation of Network Designs. · Production of implementation steps. · Implementation activities based on approved and scheduled changes, including outside of normal office hours. · Ensure allocated Network work requests are kept up to date. · Liaise and work with project contacts directly if required. · Attend project review/technical meetings and represent the Live Service / Design & Implementation part of the organisation. · Deliver to challenging timescales. · Share and pass on knowledge/experience of relevant networking products/services/technologies. · Actively help with development of other team members where possible. · Plan and coordinate activities, engaging with other stakeholders to manage and implement a programme. · Understand most of the following network technologies: LAN, WAN, Wi-Fi, datacentre LAN, SD networks, telephony, mobile solutions infrastructure, unified comms, network management solutions, network specific security and remote access technologies and approaches. · Coach and mentor associate network architects where appropriate. · Highly motivated, self-starter and able to manage agreed programme of work with little day to day detailed direction. · Ability to work to the finest level of detail. · Excellent interpersonal and communication skills, able to work to highly professional standards. · Ability to adapt to a changing workload profile and demonstrate full flexibility of your approach. · Able to work as a member of a wider team. Requirements (Essential / Desirable) The successful candidate should have knowledge and experience of; · Able to work to the finest level of detail. · Troubleshoot technical issues and identify the best solution. · Demonstrate solid analytical problem-solving experience. · Absorb levels of detailed technical information and turn that into a clear network design proposal, which you will be able to successfully implement. · Able to create both high- and low-level technical documentation. · Excellent interpersonal and communication skills demonstrating professionalism when working within a team environment. · Work with third-party suppliers. · Deliver under significant pressure and to meet challenging deadlines. · Adapt to a changing workload profile and demonstrate full flexibility of your approach. · Focused on delivering the highest quality output. · Understanding of large-scale project requirements. · Coaching and developing junior engineers. Desirable · Standard Cisco Certifications o CCNA o CCNP · Standard Aruba Certifications o ACDP o ACMP · Standard Cloud Certifications o Microsoft Azure Architect o AWS Solution Architect o AWS Advanced Networking · CISSP/CCSP · F5 Certified Technology Specialist · Fortinet NSE4 Good knowledge of the following: · Cisco hardware including switches, routers and load-balancers. · HP Aruba switches, WLC's and AP's. · Knowledge of F5 solutions. · Routing protocols in particular BGP and OSPF. · Firewalls including Fortinet, Checkpoint, Sidewinder and Cisco ASA. · Network automation, including Json, Ansible, Python. · Enterprise wide cloud solutions including Azure, AWS and Infrastructure as code, IAC. Selection Process If you are successful at the sift stage, you will be invited to interview to demonstrate your suitability. Additional Information We are an equal opportunity employer and value diversity at our company. As such we encourage anybody who needs a reasonable adjustment during the recruitment process to contact the recruiter or hiring manager dealing with your application who will discuss the reasonable adjustments required with you. We are committed to offering flexible working within our organisation. We will consider all requests to work part-time, flexibly or on a job-share basis. Please speak to the recruitment team or the hiring manager if you would like to discuss flexible working arrangements. If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current RCDTS employee and meets the eligibility requirements outlined in the department's Daily Travel Assistance guidance. To apply please send your CV direct to Megan Namas.
Apr 09, 2020
Full time
Background HM Revenue & Customs (HMRC) along with Revenue & Customs Digital Technology Services (RCDTS) are embarking on an ambitious and challenging digital transformation programme which will result in HMRC becoming one of the most digitally advanced tax authorities in the world. RCDTS Revenue & Customs Digital Technology Services (RCDTS) was set up in 2015 as a subsidiary of HMRC's Chief Digital & Information Officer Group and has one of the largest customer bases in the world. This is an exciting time for our organisation as we embark on a bold plan to make HMRC one of the most digitally advanced tax authorities in the world. This role sits within Network Services Live Services who are responsible for supporting and maintaining every aspect of the network including 200+ sites and 1000's of network devices that make up the HMRC estate. The Role Working within a secure HMRC network environment alongside other Network Engineers in order to provide consultancy, architectural solution design and carry out implementation activities as part of project deliveries. Working closely with project teams on a variety of projects taking information from initial customer proposals/specifications and turning them into completed design documentation. Implement configuration changes across the different types of network devices deployed across the HMRC estate based on approved design documentation and overarching architectural guidelines. Ideal Candidate Successful candidate will have experience of; · Network Discovery and Investigation. · Creation of Network Designs. · Production of implementation steps. · Implementation activities based on approved and scheduled changes, including outside of normal office hours. · Ensure allocated Network work requests are kept up to date. · Liaise and work with project contacts directly if required. · Attend project review/technical meetings and represent the Live Service / Design & Implementation part of the organisation. · Deliver to challenging timescales. · Share and pass on knowledge/experience of relevant networking products/services/technologies. · Actively help with development of other team members where possible. · Plan and coordinate activities, engaging with other stakeholders to manage and implement a programme. · Understand most of the following network technologies: LAN, WAN, Wi-Fi, datacentre LAN, SD networks, telephony, mobile solutions infrastructure, unified comms, network management solutions, network specific security and remote access technologies and approaches. · Coach and mentor associate network architects where appropriate. · Highly motivated, self-starter and able to manage agreed programme of work with little day to day detailed direction. · Ability to work to the finest level of detail. · Excellent interpersonal and communication skills, able to work to highly professional standards. · Ability to adapt to a changing workload profile and demonstrate full flexibility of your approach. · Able to work as a member of a wider team. Requirements (Essential / Desirable) The successful candidate should have knowledge and experience of; · Able to work to the finest level of detail. · Troubleshoot technical issues and identify the best solution. · Demonstrate solid analytical problem-solving experience. · Absorb levels of detailed technical information and turn that into a clear network design proposal, which you will be able to successfully implement. · Able to create both high- and low-level technical documentation. · Excellent interpersonal and communication skills demonstrating professionalism when working within a team environment. · Work with third-party suppliers. · Deliver under significant pressure and to meet challenging deadlines. · Adapt to a changing workload profile and demonstrate full flexibility of your approach. · Focused on delivering the highest quality output. · Understanding of large-scale project requirements. · Coaching and developing junior engineers. Desirable · Standard Cisco Certifications o CCNA o CCNP · Standard Aruba Certifications o ACDP o ACMP · Standard Cloud Certifications o Microsoft Azure Architect o AWS Solution Architect o AWS Advanced Networking · CISSP/CCSP · F5 Certified Technology Specialist · Fortinet NSE4 Good knowledge of the following: · Cisco hardware including switches, routers and load-balancers. · HP Aruba switches, WLC's and AP's. · Knowledge of F5 solutions. · Routing protocols in particular BGP and OSPF. · Firewalls including Fortinet, Checkpoint, Sidewinder and Cisco ASA. · Network automation, including Json, Ansible, Python. · Enterprise wide cloud solutions including Azure, AWS and Infrastructure as code, IAC. Selection Process If you are successful at the sift stage, you will be invited to interview to demonstrate your suitability. Additional Information We are an equal opportunity employer and value diversity at our company. As such we encourage anybody who needs a reasonable adjustment during the recruitment process to contact the recruiter or hiring manager dealing with your application who will discuss the reasonable adjustments required with you. We are committed to offering flexible working within our organisation. We will consider all requests to work part-time, flexibly or on a job-share basis. Please speak to the recruitment team or the hiring manager if you would like to discuss flexible working arrangements. If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current RCDTS employee and meets the eligibility requirements outlined in the department's Daily Travel Assistance guidance. To apply please send your CV direct to Megan Namas.
Looking for a challenging and interesting Systems Operations Engineer role where you will be able to enhance and grow your career within a monitoring and capacity environment. As a senior member of the team you will be directly involved in supporting the Datacentre infrastructure manager, helping to define process and policy as, well as acting as a potential reference point for other members of the team. Additionally, this is an exciting time as we are cleaning house with several large refresh projects planned for the next 2 years enabling the candidate to really get their teeth into driving change within the business. Responsibilities required for Infrastructure Engineer · Resolving 3rd line support issues. · Support your line manager in the design and implement various new solutions. · Support and mentor members of the team. · Provide on-going Physical and Virtual machine support and maintenance. · Support and maintain Cisco Unified Communications Suite (where needed) Skills required for Infrastructure Engineer · Strong experience dealing with stakeholders · Strong presentation experience · Vendor management · Microsoft Windows Server 2008, 2012, 2012 R2 · VMWare 6.5 · Microsoft Exchange 2010 and 2016 · HP Blade Enclosures / Virtual Connect / HP SIM / HP Servers · Cisco Unified Computing · Active Directory · Disaster Recovery · IIS · Fail-Over Clustering Desirable · Experience with monitoring tools e.g. Nimsoft, Dynatrace, Solarwinds, Nagios etc.
Apr 09, 2020
Full time
Looking for a challenging and interesting Systems Operations Engineer role where you will be able to enhance and grow your career within a monitoring and capacity environment. As a senior member of the team you will be directly involved in supporting the Datacentre infrastructure manager, helping to define process and policy as, well as acting as a potential reference point for other members of the team. Additionally, this is an exciting time as we are cleaning house with several large refresh projects planned for the next 2 years enabling the candidate to really get their teeth into driving change within the business. Responsibilities required for Infrastructure Engineer · Resolving 3rd line support issues. · Support your line manager in the design and implement various new solutions. · Support and mentor members of the team. · Provide on-going Physical and Virtual machine support and maintenance. · Support and maintain Cisco Unified Communications Suite (where needed) Skills required for Infrastructure Engineer · Strong experience dealing with stakeholders · Strong presentation experience · Vendor management · Microsoft Windows Server 2008, 2012, 2012 R2 · VMWare 6.5 · Microsoft Exchange 2010 and 2016 · HP Blade Enclosures / Virtual Connect / HP SIM / HP Servers · Cisco Unified Computing · Active Directory · Disaster Recovery · IIS · Fail-Over Clustering Desirable · Experience with monitoring tools e.g. Nimsoft, Dynatrace, Solarwinds, Nagios etc.
Senior Network Cloud & Automation Specialist is required for a new role in Northampton. The purpose of this role is to lead, design and technically manage and be accountable for the migration of the on-premise Infrastructure into a robust cloud-based and hybrid network solution. You will be responsible for driving industry best practice and blue sky thinking within the Network team whilst ensuring automated solutions of manual legacy processes are driven to completion. This organisation is a large financial services company with similarly complex legacy systems. In this role, you'd be a ccountable for managing the design, documenting, and implementing network infrastructure for a cloud-based and hybrid network solution. You will manage the migration of on-premise Network Infrastructure to a cloud-based and hybrid network solution and you will design and test networks and security infrastructure, including routers, switches, firewalls, IDS, WAN, SAN and other support systems. Initially, you will be responsible for building a compelling business case for cloud-based solutions and effectively presenting these to Executive Management level. You will be r responsible for the design, creation of tooling and automation to continuously improve the monitoring, management and reliability of the networks infrastructure and for embedding industry best practice and automation of manual legacy processes into the Network team. You will provide input into the strategic choices within Infrastructure Services and the wider IT ensuring decisions are acted upon whilst maintain currency with prevailing and future technologies. Once implemented, you will form part of the team who provide 24x7 support to the on-premise Network Infrastructure and (SAAS/IAAS) cloud-based infrastructure. Essential knowledge, skills and experience required to perform this role. Excellent knowledge of Cloud Network Technologies - Automation, Security & Reporting (Azure/AWS) Excellent experience in the migration from on premise to a Cloud based solution. Excellent knowledge of Cisco & Checkpoint Technologies. Excellent knowledge of Cisco & Checkpoint Design & Capacity Planning. Excellent knowledge of Performance Analysis. Excellent knowledge of Network Virtualisation. Cisco Certified Good knowledge of VMWare & Microsoft Technologies. Excellent at building relationships across a wide variety of groups Tactical and commercial awareness Excellent written and verbal communication skills Leads on own initiative with little direction Quality oriented attitude Ability to build, share and present compelling business case Customer focus It's highly likely that you will have either certification or experience of ITIL as well as relevant Microsoft and VMWare certs.
Apr 09, 2020
Full time
Senior Network Cloud & Automation Specialist is required for a new role in Northampton. The purpose of this role is to lead, design and technically manage and be accountable for the migration of the on-premise Infrastructure into a robust cloud-based and hybrid network solution. You will be responsible for driving industry best practice and blue sky thinking within the Network team whilst ensuring automated solutions of manual legacy processes are driven to completion. This organisation is a large financial services company with similarly complex legacy systems. In this role, you'd be a ccountable for managing the design, documenting, and implementing network infrastructure for a cloud-based and hybrid network solution. You will manage the migration of on-premise Network Infrastructure to a cloud-based and hybrid network solution and you will design and test networks and security infrastructure, including routers, switches, firewalls, IDS, WAN, SAN and other support systems. Initially, you will be responsible for building a compelling business case for cloud-based solutions and effectively presenting these to Executive Management level. You will be r responsible for the design, creation of tooling and automation to continuously improve the monitoring, management and reliability of the networks infrastructure and for embedding industry best practice and automation of manual legacy processes into the Network team. You will provide input into the strategic choices within Infrastructure Services and the wider IT ensuring decisions are acted upon whilst maintain currency with prevailing and future technologies. Once implemented, you will form part of the team who provide 24x7 support to the on-premise Network Infrastructure and (SAAS/IAAS) cloud-based infrastructure. Essential knowledge, skills and experience required to perform this role. Excellent knowledge of Cloud Network Technologies - Automation, Security & Reporting (Azure/AWS) Excellent experience in the migration from on premise to a Cloud based solution. Excellent knowledge of Cisco & Checkpoint Technologies. Excellent knowledge of Cisco & Checkpoint Design & Capacity Planning. Excellent knowledge of Performance Analysis. Excellent knowledge of Network Virtualisation. Cisco Certified Good knowledge of VMWare & Microsoft Technologies. Excellent at building relationships across a wide variety of groups Tactical and commercial awareness Excellent written and verbal communication skills Leads on own initiative with little direction Quality oriented attitude Ability to build, share and present compelling business case Customer focus It's highly likely that you will have either certification or experience of ITIL as well as relevant Microsoft and VMWare certs.
Network Field Engineer This is a fantastic opportunity at the largest, business-only, end-to-end communications and IT provider in the UK. Having experienced exceptional growth over the last 5 years we have a fantastic opportunity for an experienced certified Cisco and / or Juniper Network Field Engineer to support the Fixed Networks Delivery and Operational teams in delivering first class managed solutions to our clients. This is a field based role and the successful Network Engineer will have proven experience in technologies such as WAN, LAN, Internet, WAN Optimisation MPLS, Colocation, SIP Trunking, Security, WiFi etc. The role comes with a base salary up to £40,000 + Car Allowance / Car, great benefits but most of all real career development and growth with fantastic training opportunities. Key Responsibilities: Trouble shooting and support after initial triage by our operations team. Support Field Engineers, and other internal departments as required. Configurations of equipment and design of solutions. Essential Knowledge: WAN, LAN and security Knowledge Current CCNA experience with Cisco routers and switches and / or current JNCIA Juniper experience (Routing / switching) SRX & EX series. 2nd/3rd Line Support experience. Desirable: SIP experience. Hosted solution experience. Security hardware experience (Firewall, IDS etc). WAN optimisation experience. MPLS Knowledge. Sophos firewall experience. Skills/Knowledge/Understanding: Excellent listening skills and clear concise verbal and written skills. Excellent customer service approach. Excellent organisational skills. Personal Attributes: Self-motivated and keen to increase own levels of experience and training. Calm, confident manner able to work effectively under pressure. Solution focused and flexible approach to problem-solving. Ability to work as part of a team and to use their own initiative. Able to prioritise workload and manage regular interruptions to remain productive. Benefits: Auto enrolment with PerkBox. Ability to buy and sell annual leave. Auto enrolment in company Pension scheme. Childcare Vouchers. Cycle to work scheme.
Apr 09, 2020
Full time
Network Field Engineer This is a fantastic opportunity at the largest, business-only, end-to-end communications and IT provider in the UK. Having experienced exceptional growth over the last 5 years we have a fantastic opportunity for an experienced certified Cisco and / or Juniper Network Field Engineer to support the Fixed Networks Delivery and Operational teams in delivering first class managed solutions to our clients. This is a field based role and the successful Network Engineer will have proven experience in technologies such as WAN, LAN, Internet, WAN Optimisation MPLS, Colocation, SIP Trunking, Security, WiFi etc. The role comes with a base salary up to £40,000 + Car Allowance / Car, great benefits but most of all real career development and growth with fantastic training opportunities. Key Responsibilities: Trouble shooting and support after initial triage by our operations team. Support Field Engineers, and other internal departments as required. Configurations of equipment and design of solutions. Essential Knowledge: WAN, LAN and security Knowledge Current CCNA experience with Cisco routers and switches and / or current JNCIA Juniper experience (Routing / switching) SRX & EX series. 2nd/3rd Line Support experience. Desirable: SIP experience. Hosted solution experience. Security hardware experience (Firewall, IDS etc). WAN optimisation experience. MPLS Knowledge. Sophos firewall experience. Skills/Knowledge/Understanding: Excellent listening skills and clear concise verbal and written skills. Excellent customer service approach. Excellent organisational skills. Personal Attributes: Self-motivated and keen to increase own levels of experience and training. Calm, confident manner able to work effectively under pressure. Solution focused and flexible approach to problem-solving. Ability to work as part of a team and to use their own initiative. Able to prioritise workload and manage regular interruptions to remain productive. Benefits: Auto enrolment with PerkBox. Ability to buy and sell annual leave. Auto enrolment in company Pension scheme. Childcare Vouchers. Cycle to work scheme.
Description IT Support Engineer Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history. Role: IT Support Engineer The Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server and infrastructure issues, with both on-site and on-call capacity for our Operations network. As an IT Support Engineer you will report to the IT Manager on your site and will be responsible for working closely with the business and fellow engineers to implement and maintain critical infrastructure elements as well as day to day support to meet our operations present and future business needs. Besides your day to day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team and thrive in delivering high-quality results and always be on the lookout for improvements. Business Area: Operations - Fulfilment centre Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. The Operations teams in our Fulfilment Centres are responsible for controlling the vast range of fast paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it. Responsibilities: You will provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your site. You will also be running projects across the site, working closely with the business and fellow engineers, to implement changes and/or additions to the site's technology infrastructure to support changing business and IT requirements. The extent of your responsibilities will include but not be limited to: The review, revision and execution of change management requests as required. Manage the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly. Perform random site audits on technical infrastructure to ensure adherence to latest Amazon IT and Health and Safety guidelines. Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards. Undertake project management: Act as a single point of contact for projects. To provide technical support/input to site and team projects and initiatives. To keep key stakeholders informed of progress of projects and maintain project documentation. To provide sanity check and technical execution of projects. Carry out ad-hoc requests as and when required, supporting a wide customer base. Continuously be focused on your customers, delivering an outstanding level of service. Coordinate asset and inventory management including checks / audits in line with standards and processes including Return Merchandise Authorization (RMA) processes with suppliers. Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand. Represent the IT department in site meetings / conference calls. Produce weekly reports covering metrics and work performed. Contribute to sites on call schedule. Provide mentoring and training to technicians and other engineers and act as technical contact for remote support teams as and when required. Please note: The position will involve some physical labour. IT Support Engineers execute physical work e.g. working in confined spaces. A drivers license will also be required for the role. Basic Qualifications Required qualifications and skills: The successful candidate will have: MS Windows System Support experience. A background in Networking - LAN / WAN and Wireless. Holds a detailed understanding of core internet technologies - Routing and Switching, DNS, DHCP, mail transport, OSI Model. Telecom knowledge including VOIP / SIP and mobile technologies advantageous. Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills and the ability to deal effectively with people at all levels and in different situations. Project management abilities and technical task execution experience. Strong analytical skills with proven problem solving ability. Proven ability to operate in high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism. Experience of data cabling / Computer Facilities knowledge. Ability to develop clear and concise documentation. Demonstrated willingness to learn and apply new technology. Preferred Qualifications Preferred qualifications and skills: Vendor certification of the following would be beneficial: Linux/Unix System Support, MS Windows System Support, Cisco knowledge - LAN / WAN and Wireless. Telecom knowledge including VOIP / SIP and mobile technologies. IT / ICT further education qualification. Previous experience in a dynamic environment with a high degree of customer service focus. Help Desk / Technical support management experience. Ability to develop the skills needed to support specific Fulfillment Centre Automated Systems. Ability to coordinate with corporate-based support groups to implement IT changes. Proven ability to learn and apply new technology. About our rewards We'll expect you to go the extra mile, but we'll also make sure you're well rewarded. As well as a competitive salary, stock units and site performance-related pay potential, we offer a whole host of other benefits, including an employee discount. Additionally, you will find yourself in a stimulating environment where you can develop processes as well as yourself as an individual by working with some of the best and brightest minds in the industry. Our rapidly growing organisation also offers many opportunities for building a diverse and rewarding career. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies...... click apply for full job details
Apr 09, 2020
Full time
Description IT Support Engineer Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history. Role: IT Support Engineer The Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server and infrastructure issues, with both on-site and on-call capacity for our Operations network. As an IT Support Engineer you will report to the IT Manager on your site and will be responsible for working closely with the business and fellow engineers to implement and maintain critical infrastructure elements as well as day to day support to meet our operations present and future business needs. Besides your day to day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team and thrive in delivering high-quality results and always be on the lookout for improvements. Business Area: Operations - Fulfilment centre Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. The Operations teams in our Fulfilment Centres are responsible for controlling the vast range of fast paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it. Responsibilities: You will provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your site. You will also be running projects across the site, working closely with the business and fellow engineers, to implement changes and/or additions to the site's technology infrastructure to support changing business and IT requirements. The extent of your responsibilities will include but not be limited to: The review, revision and execution of change management requests as required. Manage the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly. Perform random site audits on technical infrastructure to ensure adherence to latest Amazon IT and Health and Safety guidelines. Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards. Undertake project management: Act as a single point of contact for projects. To provide technical support/input to site and team projects and initiatives. To keep key stakeholders informed of progress of projects and maintain project documentation. To provide sanity check and technical execution of projects. Carry out ad-hoc requests as and when required, supporting a wide customer base. Continuously be focused on your customers, delivering an outstanding level of service. Coordinate asset and inventory management including checks / audits in line with standards and processes including Return Merchandise Authorization (RMA) processes with suppliers. Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand. Represent the IT department in site meetings / conference calls. Produce weekly reports covering metrics and work performed. Contribute to sites on call schedule. Provide mentoring and training to technicians and other engineers and act as technical contact for remote support teams as and when required. Please note: The position will involve some physical labour. IT Support Engineers execute physical work e.g. working in confined spaces. A drivers license will also be required for the role. Basic Qualifications Required qualifications and skills: The successful candidate will have: MS Windows System Support experience. A background in Networking - LAN / WAN and Wireless. Holds a detailed understanding of core internet technologies - Routing and Switching, DNS, DHCP, mail transport, OSI Model. Telecom knowledge including VOIP / SIP and mobile technologies advantageous. Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills and the ability to deal effectively with people at all levels and in different situations. Project management abilities and technical task execution experience. Strong analytical skills with proven problem solving ability. Proven ability to operate in high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism. Experience of data cabling / Computer Facilities knowledge. Ability to develop clear and concise documentation. Demonstrated willingness to learn and apply new technology. Preferred Qualifications Preferred qualifications and skills: Vendor certification of the following would be beneficial: Linux/Unix System Support, MS Windows System Support, Cisco knowledge - LAN / WAN and Wireless. Telecom knowledge including VOIP / SIP and mobile technologies. IT / ICT further education qualification. Previous experience in a dynamic environment with a high degree of customer service focus. Help Desk / Technical support management experience. Ability to develop the skills needed to support specific Fulfillment Centre Automated Systems. Ability to coordinate with corporate-based support groups to implement IT changes. Proven ability to learn and apply new technology. About our rewards We'll expect you to go the extra mile, but we'll also make sure you're well rewarded. As well as a competitive salary, stock units and site performance-related pay potential, we offer a whole host of other benefits, including an employee discount. Additionally, you will find yourself in a stimulating environment where you can develop processes as well as yourself as an individual by working with some of the best and brightest minds in the industry. Our rapidly growing organisation also offers many opportunities for building a diverse and rewarding career. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies...... click apply for full job details
1st/2nd Line Support | Derbyshire | Up to £28,000 per annum Are you an experienced Support Analyst looking for a rewarding job where you can put your problem-solving skills to work? Distinct Recruitment are partnered with a local company in their search for a brand new 1st/2nd line support analyst. You will join a small but perfectly formed team & will have the job of being the face of the IT department to users. To be successful in this role you'll need previous experience of working in an IT support role meaning you'll be experienced at tackling both hardware and network queries, you'll be knowledgeable about Active Directory & Exchange, Windows 10, VMWare, Telephony (VOIP, Cisco etc), Linux, Cyber Security and so on. Because you'll be the first point of contact for IT support within the business you'll also need excellent customer service skills & a friendly manner. You'll need to be a strong multi-tasker and capable of managing your own workload. In return you'll be given a salary of up to £28,000 per annum & be given an opportunity to really expand your knowledge and responsibility. Interested? Don't delay, apply now for immediate consideration...... click apply for full job details
Apr 09, 2020
Full time
1st/2nd Line Support | Derbyshire | Up to £28,000 per annum Are you an experienced Support Analyst looking for a rewarding job where you can put your problem-solving skills to work? Distinct Recruitment are partnered with a local company in their search for a brand new 1st/2nd line support analyst. You will join a small but perfectly formed team & will have the job of being the face of the IT department to users. To be successful in this role you'll need previous experience of working in an IT support role meaning you'll be experienced at tackling both hardware and network queries, you'll be knowledgeable about Active Directory & Exchange, Windows 10, VMWare, Telephony (VOIP, Cisco etc), Linux, Cyber Security and so on. Because you'll be the first point of contact for IT support within the business you'll also need excellent customer service skills & a friendly manner. You'll need to be a strong multi-tasker and capable of managing your own workload. In return you'll be given a salary of up to £28,000 per annum & be given an opportunity to really expand your knowledge and responsibility. Interested? Don't delay, apply now for immediate consideration...... click apply for full job details
Description Location: Amazon continues to grow and is hiring for IT opportunities in Bristol. IT Support Engineer Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history. Role: IT Support Engineer The Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server and infrastructure issues, with both on-site and on-call capacity for our Operations network. As an IT Support Engineer you will report to the IT Manager on your site and will be responsible for working closely with the business and fellow engineers to implement and maintain critical infrastructure elements as well as day to day support to meet our operations present and future business needs. Besides your day to day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team and thrive in delivering high-quality results and always be on the lookout for improvements. Business Area: Operations - Fulfilment centre Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. The Operations teams in our Fulfilment Centres are responsible for controlling the vast range of fast paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it. Basic Qualifications Responsibilities: You will provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your site. You will also be running projects across the site, working closely with the business and fellow engineers, to implement changes and/or additions to the site's technology infrastructure to support changing business and IT requirements. The extent of your responsibilities will include but not be limited to: The review, revision and execution of change management requests as required. Manage the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly. Perform random site audits on technical infrastructure to ensure adherence to latest Amazon IT and Health and Safety guidelines. Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards. Undertake project management: Act as a single point of contact for projects. To provide technical support/input to site and team projects and initiatives. To keep key stakeholders informed of progress of projects and maintain project documentation. To provide sanity check and technical execution of projects. Carry out ad-hoc requests as and when required, supporting a wide customer base. Continuously be focused on your customers, delivering an outstanding level of service. Coordinate asset and inventory management including checks / audits in line with standards and processes including Return Merchandise Authorization (RMA) processes with suppliers. Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand. Represent the IT department in site meetings / conference calls. Produce weekly reports covering metrics and work performed. Contribute to sites on call schedule. Provide mentoring and training to technicians and other engineers and act as technical contact for remote support teams as and when required. Please note: The position will involve some physical labour. IT Support Engineers execute physical work e.g. working in confined spaces. A drivers liscence will also be required for the role Preferred Qualifications Required qualifications and skills: The successful candidate will have: MS Windows System Support experience. A background in Networking - LAN / WAN and Wireless. Holds a detailed understanding of core internet technologies - Routing and Switching, DNS, DHCP, mail transport, OSI Model. Telecom knowledge including VOIP / SIP and mobile technologies advantageous. Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills and the ability to deal effectively with people at all levels and in different situations. Project management abilities and technical task execution experience. Strong analytical skills with proven problem solving ability. Proven ability to operate in high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism. Experience of data cabling / Computer Facilities knowledge. Ability to develop clear and concise documentation. · Demonstrated willingness to learn and apply new technology. Preferred qualifications and skills: Vendor certification of the following would be beneficial: Linux/Unix System Support, MS Windows System Support, Cisco knowledge - LAN / WAN and Wireless. Telecom knowledge including VOIP / SIP and mobile technologies. IT / ICT further education qualification. Previous experience in a dynamic environment with a high degree of customer service focus. Help Desk / Technical support management experience. Ability to develop the skills needed to support specific Fulfillment Centre Automated Systems. Ability to coordinate with corporate-based support groups to implement IT changes. Proven ability to learn and apply new technology. About our rewards We'll expect you to go the extra mile, but we'll also make sure you're well rewarded. As well as a competitive salary, stock units and site performance-related pay potential, we offer a whole host of other benefits, including an employee discount. Additionally, you will find yourself in a stimulating environment where you can develop processes as well as yourself as an individual by working with some of the best and brightest minds in the industry. Our rapidly growing organisation also offers many opportunities for building a diverse and rewarding career. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies...... click apply for full job details
Apr 09, 2020
Full time
Description Location: Amazon continues to grow and is hiring for IT opportunities in Bristol. IT Support Engineer Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history. Role: IT Support Engineer The Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server and infrastructure issues, with both on-site and on-call capacity for our Operations network. As an IT Support Engineer you will report to the IT Manager on your site and will be responsible for working closely with the business and fellow engineers to implement and maintain critical infrastructure elements as well as day to day support to meet our operations present and future business needs. Besides your day to day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team and thrive in delivering high-quality results and always be on the lookout for improvements. Business Area: Operations - Fulfilment centre Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. The Operations teams in our Fulfilment Centres are responsible for controlling the vast range of fast paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it. Basic Qualifications Responsibilities: You will provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your site. You will also be running projects across the site, working closely with the business and fellow engineers, to implement changes and/or additions to the site's technology infrastructure to support changing business and IT requirements. The extent of your responsibilities will include but not be limited to: The review, revision and execution of change management requests as required. Manage the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly. Perform random site audits on technical infrastructure to ensure adherence to latest Amazon IT and Health and Safety guidelines. Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards. Undertake project management: Act as a single point of contact for projects. To provide technical support/input to site and team projects and initiatives. To keep key stakeholders informed of progress of projects and maintain project documentation. To provide sanity check and technical execution of projects. Carry out ad-hoc requests as and when required, supporting a wide customer base. Continuously be focused on your customers, delivering an outstanding level of service. Coordinate asset and inventory management including checks / audits in line with standards and processes including Return Merchandise Authorization (RMA) processes with suppliers. Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand. Represent the IT department in site meetings / conference calls. Produce weekly reports covering metrics and work performed. Contribute to sites on call schedule. Provide mentoring and training to technicians and other engineers and act as technical contact for remote support teams as and when required. Please note: The position will involve some physical labour. IT Support Engineers execute physical work e.g. working in confined spaces. A drivers liscence will also be required for the role Preferred Qualifications Required qualifications and skills: The successful candidate will have: MS Windows System Support experience. A background in Networking - LAN / WAN and Wireless. Holds a detailed understanding of core internet technologies - Routing and Switching, DNS, DHCP, mail transport, OSI Model. Telecom knowledge including VOIP / SIP and mobile technologies advantageous. Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills and the ability to deal effectively with people at all levels and in different situations. Project management abilities and technical task execution experience. Strong analytical skills with proven problem solving ability. Proven ability to operate in high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism. Experience of data cabling / Computer Facilities knowledge. Ability to develop clear and concise documentation. · Demonstrated willingness to learn and apply new technology. Preferred qualifications and skills: Vendor certification of the following would be beneficial: Linux/Unix System Support, MS Windows System Support, Cisco knowledge - LAN / WAN and Wireless. Telecom knowledge including VOIP / SIP and mobile technologies. IT / ICT further education qualification. Previous experience in a dynamic environment with a high degree of customer service focus. Help Desk / Technical support management experience. Ability to develop the skills needed to support specific Fulfillment Centre Automated Systems. Ability to coordinate with corporate-based support groups to implement IT changes. Proven ability to learn and apply new technology. About our rewards We'll expect you to go the extra mile, but we'll also make sure you're well rewarded. As well as a competitive salary, stock units and site performance-related pay potential, we offer a whole host of other benefits, including an employee discount. Additionally, you will find yourself in a stimulating environment where you can develop processes as well as yourself as an individual by working with some of the best and brightest minds in the industry. Our rapidly growing organisation also offers many opportunities for building a diverse and rewarding career. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies...... click apply for full job details
Senior Network Deployment Engineer ACI A Senior Network Engineer is required to join the Data Centre Projects Team, responsible for the deployment and planning of the Bank's DC network infrastructure. The team is responsible for the delivery and deployment of network projects and requests to enhance the bank's infrastructure to meet current and future business demands: The role has the following functions: Plan, manage and deploy technology changes to support the bank's DC services Deploy LAN infrastructure to support end user services requirements Includes patching schedules for facilities to cable network equipment Diagrams for Network Operations Inventory management Create implementation plans for RFC's to a high level of detail. Correctly document pre and post checks for change verification purposes Understand and document back out plans, clearly identifying back out points. Identify points of no return Support the stability and uptime of essential services by planning changes with a documented best approach mind set. Identify where changes can be complete with zero downtime to hosted services. Plan and implement changes with a cost-effective resource strategy. Identify, understand and document change risks and mitigation tactics. Identify, understand and document impact of planned technology changes, including documentation expected output from verification. Document network estate for Operation Support and to support change planning Maintain infrastructure database Complete network diagrams to a high standard. Peer review and validation of technical deployment plans Provide constructive feedback to peers to support change control requirement and maintain high standards of detail and quality offered by CACI. Required skills This role is suitable for a Cisco certified Network Engineer who has at least 5-6 years of working as a senior project engineer in a professional environment. CCNP level Project delivery Solid experienced in working with the following: vPC's IS-IS VXLANs Redistribution, Switching (NX-OS) VRFs STP OSPF BGP QoS Inter fabric connectivity Experience in working in large enterprise DC environments DC migration experience Cisco ACI Financial Services sector experience Ability to work independently without supervision Ability to work under pressure and to tight deadlines whilst maintaining attention to detail. Analyse, review and understand network topologies. Good documentation skills using MS Office suite and Visio Good customer facing skills Desired skills (not essential) Experience with delivering Cisco ACI projects Load Balancing Experience (F5) Checkpoint Firewall experience Low level design
Apr 09, 2020
Full time
Senior Network Deployment Engineer ACI A Senior Network Engineer is required to join the Data Centre Projects Team, responsible for the deployment and planning of the Bank's DC network infrastructure. The team is responsible for the delivery and deployment of network projects and requests to enhance the bank's infrastructure to meet current and future business demands: The role has the following functions: Plan, manage and deploy technology changes to support the bank's DC services Deploy LAN infrastructure to support end user services requirements Includes patching schedules for facilities to cable network equipment Diagrams for Network Operations Inventory management Create implementation plans for RFC's to a high level of detail. Correctly document pre and post checks for change verification purposes Understand and document back out plans, clearly identifying back out points. Identify points of no return Support the stability and uptime of essential services by planning changes with a documented best approach mind set. Identify where changes can be complete with zero downtime to hosted services. Plan and implement changes with a cost-effective resource strategy. Identify, understand and document change risks and mitigation tactics. Identify, understand and document impact of planned technology changes, including documentation expected output from verification. Document network estate for Operation Support and to support change planning Maintain infrastructure database Complete network diagrams to a high standard. Peer review and validation of technical deployment plans Provide constructive feedback to peers to support change control requirement and maintain high standards of detail and quality offered by CACI. Required skills This role is suitable for a Cisco certified Network Engineer who has at least 5-6 years of working as a senior project engineer in a professional environment. CCNP level Project delivery Solid experienced in working with the following: vPC's IS-IS VXLANs Redistribution, Switching (NX-OS) VRFs STP OSPF BGP QoS Inter fabric connectivity Experience in working in large enterprise DC environments DC migration experience Cisco ACI Financial Services sector experience Ability to work independently without supervision Ability to work under pressure and to tight deadlines whilst maintaining attention to detail. Analyse, review and understand network topologies. Good documentation skills using MS Office suite and Visio Good customer facing skills Desired skills (not essential) Experience with delivering Cisco ACI projects Load Balancing Experience (F5) Checkpoint Firewall experience Low level design
Our client is now looking to on board a Korean Speaking Network Engineer to join their team in Surrey. The successful candidate will be responsible for the operation of the Data centre network (LAN) and wide area network (WAN) Responsibilities: Network design, configuration, integration & installation of the Data centre network (LAN) and/or wide area network (WAN) Update/maintain all documentation requested by management and will be tasked with improving such documentation as required. Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. Performing disaster recovery operations and data backups when required. Protecting data, software, and hardware by coordinating, planning and implementing network security measures. Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required. Maintaining, configuring, and monitoring virus protection software and email applications. Monitoring network performance to determine if adjustments need to be made. Conferring with network users about solving existing system problems. Operating master consoles to monitor the performance of networks and computer systems. Coordinating computer network access and use. Designing, configuring and testing networking software, computer hardware, and operating system software. EDUCATION: Education: Major in Computer science/Communication or equivalent work experience. Certification: CCNA or CCNP or network service experience Essential Experience: In depth knowledge of routing protocols such as BGP, EIGRP, OSPF, STP, HSRP & VRRP and Switches, Routers & Load balancing hardware. Skill in configurations , troubleshooting, problem identification and resolution related network devices such as Cisco and various Load balancing hardware (F5/Radware/Citrix/CSS/ect) Must have excellent client communications skills, and experience of working in a dynamic team environment, work closely with Linux and Windows team. Experience working on Cisco Lan and Wan devices such as routers and switches. Experience with Cisco ASA, Juniper SRX and ISG firewalls. Experience with load balancer such as F5/Radware/Citrix/CSS/etc. Experience of supporting a MS or UNIX environment and excellent prioritisation and planning abilities. The ability to speak, read and write bilingual in English/Korean is essential Advantage In depth knowledge and ability to operate and implement Tacas and syslog application. Experience in producing Fault Incident reports and Datacenter Device Performance Monitoring reports on daily/weekly/monthly basis Experience in network monitoring system solution such as Cascade etc. Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc. Gattaca Plc provides support services to Networkers and may assist with processing your application...... click apply for full job details
Apr 09, 2020
Full time
Our client is now looking to on board a Korean Speaking Network Engineer to join their team in Surrey. The successful candidate will be responsible for the operation of the Data centre network (LAN) and wide area network (WAN) Responsibilities: Network design, configuration, integration & installation of the Data centre network (LAN) and/or wide area network (WAN) Update/maintain all documentation requested by management and will be tasked with improving such documentation as required. Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. Performing disaster recovery operations and data backups when required. Protecting data, software, and hardware by coordinating, planning and implementing network security measures. Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems. Replacing faulty network hardware components when required. Maintaining, configuring, and monitoring virus protection software and email applications. Monitoring network performance to determine if adjustments need to be made. Conferring with network users about solving existing system problems. Operating master consoles to monitor the performance of networks and computer systems. Coordinating computer network access and use. Designing, configuring and testing networking software, computer hardware, and operating system software. EDUCATION: Education: Major in Computer science/Communication or equivalent work experience. Certification: CCNA or CCNP or network service experience Essential Experience: In depth knowledge of routing protocols such as BGP, EIGRP, OSPF, STP, HSRP & VRRP and Switches, Routers & Load balancing hardware. Skill in configurations , troubleshooting, problem identification and resolution related network devices such as Cisco and various Load balancing hardware (F5/Radware/Citrix/CSS/ect) Must have excellent client communications skills, and experience of working in a dynamic team environment, work closely with Linux and Windows team. Experience working on Cisco Lan and Wan devices such as routers and switches. Experience with Cisco ASA, Juniper SRX and ISG firewalls. Experience with load balancer such as F5/Radware/Citrix/CSS/etc. Experience of supporting a MS or UNIX environment and excellent prioritisation and planning abilities. The ability to speak, read and write bilingual in English/Korean is essential Advantage In depth knowledge and ability to operate and implement Tacas and syslog application. Experience in producing Fault Incident reports and Datacenter Device Performance Monitoring reports on daily/weekly/monthly basis Experience in network monitoring system solution such as Cascade etc. Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc. Gattaca Plc provides support services to Networkers and may assist with processing your application...... click apply for full job details
Network Security Architect - Network - WAN - Cisco - Surrey Our client, a leading financial services organization based in Surrey, are looking for a Network Security Architect to join them on a permanent basis. This will be to join their global Enterprise Networking function and will be responsible for all networking related engagement for change programs across the business. You'll be working closely with the Security Architecture and Engineering team and will own the security architecture. This role will require someone to understand the architecture across the business, therefore they are looking for someone who has experience of designing secure networks at an enterprise level. Experience Required: Recent and practical experience of designing and implementing secure networks. Experience of complex enterprise networks - routing, switching architectures. Proficient in the design and implementation of network security technology, for example; IPS, Firewalls, Content Inspection, network DLP, device privilege management, netflow, taps, SDN, SD-WAN VPN and cloud integration. In-depth knowledge of the OWASP top 10 vulnerabilities. Understanding of off-cloud technologies; storage, server, network, Middleware etc and how they may interact in a hybrid cloud environment. Working knowledge of enterprise technologies for example PaloAlto, Cisco ACI, F5 etc Cornwallis Elt is an Employment Agency and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UKs fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50.
Apr 09, 2020
Full time
Network Security Architect - Network - WAN - Cisco - Surrey Our client, a leading financial services organization based in Surrey, are looking for a Network Security Architect to join them on a permanent basis. This will be to join their global Enterprise Networking function and will be responsible for all networking related engagement for change programs across the business. You'll be working closely with the Security Architecture and Engineering team and will own the security architecture. This role will require someone to understand the architecture across the business, therefore they are looking for someone who has experience of designing secure networks at an enterprise level. Experience Required: Recent and practical experience of designing and implementing secure networks. Experience of complex enterprise networks - routing, switching architectures. Proficient in the design and implementation of network security technology, for example; IPS, Firewalls, Content Inspection, network DLP, device privilege management, netflow, taps, SDN, SD-WAN VPN and cloud integration. In-depth knowledge of the OWASP top 10 vulnerabilities. Understanding of off-cloud technologies; storage, server, network, Middleware etc and how they may interact in a hybrid cloud environment. Working knowledge of enterprise technologies for example PaloAlto, Cisco ACI, F5 etc Cornwallis Elt is an Employment Agency and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UKs fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50.
Employer description: Founded in May 2002, Blaze Networks Limited has flourished to become a market-leading provider of secure network systems. Our solutions suit all industries, particularly multi-site retailers, hospitality and leisure businesses. Network Security : Blaze Networks are a Managed Security Services Provider (MSSP) whose approach to networking delivers unmatched reliability, scalability and manageability. We offer customers Private and Secure SD-WAN networks, built around our own Core network. Overview: Blaze Networks are opening a new role within the IT Support team. The Role is to provide first line IT Technical Services to external clients remotely and onsite consisting of technical support, systems installation, monitoring and maintenance. You will be assisting customers with incidents and service requests, ensuring all requests are logged through the in-house system. The successful candidate will be working with state-of-the-art networking equipment and software provided by leading manufacturers like Cisco, FortiGate and Microsoft. Candidates should have a thirst for IT technology and want to achieve career enablement's working towards software troubleshooting, network engineering and consultancy. Main Duties: To accurately accept and log all service requests and incidents through a variety of support channels (email, telephone, online, etc.). Support the project delivery team with equipment configurations, onsite installations and troubleshooting. There will occasionally be a requirement to stay away from home for several days. To diligently follow all work instructions and processes. Monitor work tickets to ensure they are acted upon. Monitor the status of client's systems and of clients hosted back up and anti-virus. To continually improve First Contact Resolution rates by referencing and making use of all available tools and knowledge documents. To prioritise all calls based on operational SLAs. To provide quality of ticket output according to the standards set. To provide users with accurate, up to date and reliable information on all status queries and update requests. To propose cases to improve the knowledge and process documentation. To ensure high customer satisfaction levels through the effective application of soft and technical skills. Research, resolve and respond to queries received via telephone calls, emails and call-backs in a timely manner in accordance with the Service Level agreements. Lead or participate in team projects that enhance the quality or efficiency of support. Proactively monitor, manage and update monitoring systems to parameters set within the contractual agreement. In addition to the duties and responsibilities listed, required to perform other duties assigned by the supervisor/manager from time to time, as may be reasonably required of them. Desired skills and personal qualities: Knowledge of end user computing, such as Microsoft Windows and Apple Mac operating systems including printers. Enthusiasm for IT and to learn new skills An understanding of network switching, routing and wireless equipment. Basic Computer Literacy - Microsoft Office, Outlook, Excel, Word, reporting skills, administrative skills Great verbal and written communication skills Must be confidant on the phone as the candidate will be talking directly to customers. Self-motivated and drive to complete tasks to the required time scales and quality standards with minimum supervision. Be able to complete routine and non-routine tasks. Be able to plan and organize both familiar and new tasks. Logical, pro-active and analytical approach to their work. Attention to detail. Able to work under pressure and prioritise own workload for maximum efficiency. Able to work flexible within a changing environment. A commitment to further training and a willingness to participate in relevant continuing professional development. Show an awareness of others' roles, responsibilities and requirements in carrying out your work. Passionate about customer satisfaction, with the ability to understand the importance of meeting targets and understand the importance of maintaining good customer relations. Desired qualifications: 5 GCSE's, grades A*-C/9-4 or equivalent (including English Language and Maths) Benefits: Company Bonus Scheme All overtime paid at time and a half Employee Assistance Programme Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years...... click apply for full job details
Apr 09, 2020
Full time
Employer description: Founded in May 2002, Blaze Networks Limited has flourished to become a market-leading provider of secure network systems. Our solutions suit all industries, particularly multi-site retailers, hospitality and leisure businesses. Network Security : Blaze Networks are a Managed Security Services Provider (MSSP) whose approach to networking delivers unmatched reliability, scalability and manageability. We offer customers Private and Secure SD-WAN networks, built around our own Core network. Overview: Blaze Networks are opening a new role within the IT Support team. The Role is to provide first line IT Technical Services to external clients remotely and onsite consisting of technical support, systems installation, monitoring and maintenance. You will be assisting customers with incidents and service requests, ensuring all requests are logged through the in-house system. The successful candidate will be working with state-of-the-art networking equipment and software provided by leading manufacturers like Cisco, FortiGate and Microsoft. Candidates should have a thirst for IT technology and want to achieve career enablement's working towards software troubleshooting, network engineering and consultancy. Main Duties: To accurately accept and log all service requests and incidents through a variety of support channels (email, telephone, online, etc.). Support the project delivery team with equipment configurations, onsite installations and troubleshooting. There will occasionally be a requirement to stay away from home for several days. To diligently follow all work instructions and processes. Monitor work tickets to ensure they are acted upon. Monitor the status of client's systems and of clients hosted back up and anti-virus. To continually improve First Contact Resolution rates by referencing and making use of all available tools and knowledge documents. To prioritise all calls based on operational SLAs. To provide quality of ticket output according to the standards set. To provide users with accurate, up to date and reliable information on all status queries and update requests. To propose cases to improve the knowledge and process documentation. To ensure high customer satisfaction levels through the effective application of soft and technical skills. Research, resolve and respond to queries received via telephone calls, emails and call-backs in a timely manner in accordance with the Service Level agreements. Lead or participate in team projects that enhance the quality or efficiency of support. Proactively monitor, manage and update monitoring systems to parameters set within the contractual agreement. In addition to the duties and responsibilities listed, required to perform other duties assigned by the supervisor/manager from time to time, as may be reasonably required of them. Desired skills and personal qualities: Knowledge of end user computing, such as Microsoft Windows and Apple Mac operating systems including printers. Enthusiasm for IT and to learn new skills An understanding of network switching, routing and wireless equipment. Basic Computer Literacy - Microsoft Office, Outlook, Excel, Word, reporting skills, administrative skills Great verbal and written communication skills Must be confidant on the phone as the candidate will be talking directly to customers. Self-motivated and drive to complete tasks to the required time scales and quality standards with minimum supervision. Be able to complete routine and non-routine tasks. Be able to plan and organize both familiar and new tasks. Logical, pro-active and analytical approach to their work. Attention to detail. Able to work under pressure and prioritise own workload for maximum efficiency. Able to work flexible within a changing environment. A commitment to further training and a willingness to participate in relevant continuing professional development. Show an awareness of others' roles, responsibilities and requirements in carrying out your work. Passionate about customer satisfaction, with the ability to understand the importance of meeting targets and understand the importance of maintaining good customer relations. Desired qualifications: 5 GCSE's, grades A*-C/9-4 or equivalent (including English Language and Maths) Benefits: Company Bonus Scheme All overtime paid at time and a half Employee Assistance Programme Important Information: QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years...... click apply for full job details
Our client, a global provider of IT services, requires Network Design Engineers with a background in Telecoms for permanent positions based in London. Start date ASAP. Candidates should have solid design experience on Service Provider Core Networks, Technology L2VPN(VLL.VPLS), L3vpn, ISIS, LDP, segment Routing, BGP, MP-BGP, QOS and expericnce with the following platforms: Cisco: IOSXR NCS5500 ASR9k, Nokia 7750/7210 and Huawei Cx 600. Key Skills/Knowledge/Experience Required: Competent in designing Carrier grade network solutions for projects, complying with IP Net. Dev. design standards Strong experience with service provider technologies for supporting carrier routing, broadband, P&T, Datacentre, Network security, Mobile services. Deep understanding of distributed architecture of service provider, R&S platforms from leading suppliers such as Cisco, Nokia, Huawei, PA, BIG IP and others. Excellent (document writing skills) in producing artefacts such as HLD and LLD, presentation and technical Diagrams as part of project engagements Elicit requirements from stakeholders to design optimal solutions Possess excellent communication skills to convey Risks, obtain sign-off, timely escalate issues to management, and send weekly project updates. Ensure eventless rollout of network changes by reviewing change requests Working Knowledge of GIT for managing configuration template. Ability to automate using DevOps tools. Ensure successful compliance for all design requirements by contributing actively in testing and provisioning activities such as test planning, Review of MoP's, etc Key Technical skills Strong experience on ISIS, MPLS, RSVP, TE, QOS, LACP, BGP, BFD, ETHOAM, HSRP, VPLS, Pseudo-wires, VRRP, SNMP, Netflow, IPv4/v6, 6PE, 6VPE, netflow etc. Python GIT, Confluence, MS Office
Apr 09, 2020
Full time
Our client, a global provider of IT services, requires Network Design Engineers with a background in Telecoms for permanent positions based in London. Start date ASAP. Candidates should have solid design experience on Service Provider Core Networks, Technology L2VPN(VLL.VPLS), L3vpn, ISIS, LDP, segment Routing, BGP, MP-BGP, QOS and expericnce with the following platforms: Cisco: IOSXR NCS5500 ASR9k, Nokia 7750/7210 and Huawei Cx 600. Key Skills/Knowledge/Experience Required: Competent in designing Carrier grade network solutions for projects, complying with IP Net. Dev. design standards Strong experience with service provider technologies for supporting carrier routing, broadband, P&T, Datacentre, Network security, Mobile services. Deep understanding of distributed architecture of service provider, R&S platforms from leading suppliers such as Cisco, Nokia, Huawei, PA, BIG IP and others. Excellent (document writing skills) in producing artefacts such as HLD and LLD, presentation and technical Diagrams as part of project engagements Elicit requirements from stakeholders to design optimal solutions Possess excellent communication skills to convey Risks, obtain sign-off, timely escalate issues to management, and send weekly project updates. Ensure eventless rollout of network changes by reviewing change requests Working Knowledge of GIT for managing configuration template. Ability to automate using DevOps tools. Ensure successful compliance for all design requirements by contributing actively in testing and provisioning activities such as test planning, Review of MoP's, etc Key Technical skills Strong experience on ISIS, MPLS, RSVP, TE, QOS, LACP, BGP, BFD, ETHOAM, HSRP, VPLS, Pseudo-wires, VRRP, SNMP, Netflow, IPv4/v6, 6PE, 6VPE, netflow etc. Python GIT, Confluence, MS Office
Revenue & Customs Digital Technology Serv
Telford, Shropshire
Background HM Revenue & Customs (HMRC) along with Revenue & Customs Digital Technology Services (RCDTS) are embarking on an ambitious and challenging digital transformation programme which will result in HMRC becoming one of the most digitally advanced tax authorities in the world. RCDTS Revenue & Customs Digital Technology Services (RCDTS) was set up in 2015 as a subsidiary of HMRC's Chief Digital & Information Officer Group and has one of the largest customer bases in the world. This is an exciting time for our organisation as we embark on a bold plan to make HMRC one of the most digitally advanced tax authorities in the world. This role sits within Network Services Live Services who are responsible for supporting and maintaining every aspect of the network including 200+ sites and 1000's of network devices that make up the HMRC estate. The Role Working within a secure HMRC network environment alongside other Network Engineers in order to provide consultancy, architectural solution design and carry out implementation activities as part of project deliveries. Working closely with project teams on a variety of projects taking information from initial customer proposals/specifications and turning them into completed design documentation. Implement configuration changes across the different types of network devices deployed across the HMRC estate based on approved design documentation and overarching architectural guidelines. Ideal Candidate Successful candidate will have experience of; · Network Discovery and Investigation. · Creation of Network Designs. · Production of implementation steps. · Implementation activities based on approved and scheduled changes, including outside of normal office hours. · Ensure allocated Network work requests are kept up to date. · Liaise and work with project contacts directly if required. · Attend project review/technical meetings and represent the Live Service / Design & Implementation part of the organisation. · Deliver to challenging timescales. · Share and pass on knowledge/experience of relevant networking products/services/technologies. · Actively help with development of other team members where possible. · Plan and coordinate activities, engaging with other stakeholders to manage and implement a programme. · Understand most of the following network technologies: LAN, WAN, Wi-Fi, datacentre LAN, SD networks, telephony, mobile solutions infrastructure, unified comms, network management solutions, network specific security and remote access technologies and approaches. · Coach and mentor associate network architects where appropriate. · Highly motivated, self-starter and able to manage agreed programme of work with little day to day detailed direction. · Ability to work to the finest level of detail. · Excellent interpersonal and communication skills, able to work to highly professional standards. · Ability to adapt to a changing workload profile and demonstrate full flexibility of your approach. · Able to work as a member of a wider team. Requirements (Essential / Desirable) The successful candidate should have knowledge and experience of; · Able to work to the finest level of detail. · Troubleshoot technical issues and identify the best solution. · Demonstrate solid analytical problem-solving experience. · Absorb levels of detailed technical information and turn that into a clear network design proposal, which you will be able to successfully implement. · Able to create both high- and low-level technical documentation. · Excellent interpersonal and communication skills demonstrating professionalism when working within a team environment. · Work with third-party suppliers. · Deliver under significant pressure and to meet challenging deadlines. · Adapt to a changing workload profile and demonstrate full flexibility of your approach. · Focused on delivering the highest quality output. · Understanding of large-scale project requirements. · Coaching and developing junior engineers. Desirable · Standard Cisco Certifications o CCNA o CCNP · Standard Aruba Certifications o ACDP o ACMP · Standard Cloud Certifications o Microsoft Azure Architect o AWS Solution Architect o AWS Advanced Networking · CISSP/CCSP · F5 Certified Technology Specialist · Fortinet NSE4 Good knowledge of the following: · Cisco hardware including switches, routers and load-balancers. · HP Aruba switches, WLC's and AP's. · Knowledge of F5 solutions. · Routing protocols in particular BGP and OSPF. · Firewalls including Fortinet, Checkpoint, Sidewinder and Cisco ASA. · Network automation, including Json, Ansible, Python. · Enterprise wide cloud solutions including Azure, AWS and Infrastructure as code, IAC. Selection Process If you are successful at the sift stage, you will be invited to interview to demonstrate your suitability. Additional Information We are an equal opportunity employer and value diversity at our company. As such we encourage anybody who needs a reasonable adjustment during the recruitment process to contact the recruiter or hiring manager dealing with your application who will discuss the reasonable adjustments required with you. We are committed to offering flexible working within our organisation. We will consider all requests to work part-time, flexibly or on a job-share basis. Please speak to the recruitment team or the hiring manager if you would like to discuss flexible working arrangements. If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current RCDTS employee and meets the eligibility requirements outlined in the department's Daily Travel Assistance guidance. To apply please send your CV direct to Megan Namas...... click apply for full job details
Apr 09, 2020
Full time
Background HM Revenue & Customs (HMRC) along with Revenue & Customs Digital Technology Services (RCDTS) are embarking on an ambitious and challenging digital transformation programme which will result in HMRC becoming one of the most digitally advanced tax authorities in the world. RCDTS Revenue & Customs Digital Technology Services (RCDTS) was set up in 2015 as a subsidiary of HMRC's Chief Digital & Information Officer Group and has one of the largest customer bases in the world. This is an exciting time for our organisation as we embark on a bold plan to make HMRC one of the most digitally advanced tax authorities in the world. This role sits within Network Services Live Services who are responsible for supporting and maintaining every aspect of the network including 200+ sites and 1000's of network devices that make up the HMRC estate. The Role Working within a secure HMRC network environment alongside other Network Engineers in order to provide consultancy, architectural solution design and carry out implementation activities as part of project deliveries. Working closely with project teams on a variety of projects taking information from initial customer proposals/specifications and turning them into completed design documentation. Implement configuration changes across the different types of network devices deployed across the HMRC estate based on approved design documentation and overarching architectural guidelines. Ideal Candidate Successful candidate will have experience of; · Network Discovery and Investigation. · Creation of Network Designs. · Production of implementation steps. · Implementation activities based on approved and scheduled changes, including outside of normal office hours. · Ensure allocated Network work requests are kept up to date. · Liaise and work with project contacts directly if required. · Attend project review/technical meetings and represent the Live Service / Design & Implementation part of the organisation. · Deliver to challenging timescales. · Share and pass on knowledge/experience of relevant networking products/services/technologies. · Actively help with development of other team members where possible. · Plan and coordinate activities, engaging with other stakeholders to manage and implement a programme. · Understand most of the following network technologies: LAN, WAN, Wi-Fi, datacentre LAN, SD networks, telephony, mobile solutions infrastructure, unified comms, network management solutions, network specific security and remote access technologies and approaches. · Coach and mentor associate network architects where appropriate. · Highly motivated, self-starter and able to manage agreed programme of work with little day to day detailed direction. · Ability to work to the finest level of detail. · Excellent interpersonal and communication skills, able to work to highly professional standards. · Ability to adapt to a changing workload profile and demonstrate full flexibility of your approach. · Able to work as a member of a wider team. Requirements (Essential / Desirable) The successful candidate should have knowledge and experience of; · Able to work to the finest level of detail. · Troubleshoot technical issues and identify the best solution. · Demonstrate solid analytical problem-solving experience. · Absorb levels of detailed technical information and turn that into a clear network design proposal, which you will be able to successfully implement. · Able to create both high- and low-level technical documentation. · Excellent interpersonal and communication skills demonstrating professionalism when working within a team environment. · Work with third-party suppliers. · Deliver under significant pressure and to meet challenging deadlines. · Adapt to a changing workload profile and demonstrate full flexibility of your approach. · Focused on delivering the highest quality output. · Understanding of large-scale project requirements. · Coaching and developing junior engineers. Desirable · Standard Cisco Certifications o CCNA o CCNP · Standard Aruba Certifications o ACDP o ACMP · Standard Cloud Certifications o Microsoft Azure Architect o AWS Solution Architect o AWS Advanced Networking · CISSP/CCSP · F5 Certified Technology Specialist · Fortinet NSE4 Good knowledge of the following: · Cisco hardware including switches, routers and load-balancers. · HP Aruba switches, WLC's and AP's. · Knowledge of F5 solutions. · Routing protocols in particular BGP and OSPF. · Firewalls including Fortinet, Checkpoint, Sidewinder and Cisco ASA. · Network automation, including Json, Ansible, Python. · Enterprise wide cloud solutions including Azure, AWS and Infrastructure as code, IAC. Selection Process If you are successful at the sift stage, you will be invited to interview to demonstrate your suitability. Additional Information We are an equal opportunity employer and value diversity at our company. As such we encourage anybody who needs a reasonable adjustment during the recruitment process to contact the recruiter or hiring manager dealing with your application who will discuss the reasonable adjustments required with you. We are committed to offering flexible working within our organisation. We will consider all requests to work part-time, flexibly or on a job-share basis. Please speak to the recruitment team or the hiring manager if you would like to discuss flexible working arrangements. If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current RCDTS employee and meets the eligibility requirements outlined in the department's Daily Travel Assistance guidance. To apply please send your CV direct to Megan Namas...... click apply for full job details
The role: As a Infrastructure Engineer you will maintain and assist in the development of the Bupa infrastructure to ensure the stable operation of the organisation's IT Systems and delivery of IT Services. You are responsible for the network infrastructure, core and azure server/service infrastructure, server/data security, data communications and telecommunications systems alongside Bupa's outsourced IT Service Support for WAN network provision. You will act as the escalation point for lower level engineers and analysts and will identify and remedy root causes of Service downtime. The Infrastructure Engineer will assist and, in some cases, lead IT Management in Continual Service Improvement, automating or standardising Service outage responses and removing root causes of Service downtime. Key areas of accountability as an Infrastructure Engineer include: Service Management Bupa Dental Care operates within the ITIL v3 framework and you will be expected to be familiar with and adopt the standard within your working practices. Assist in the creation and definition of new and replacement services under the direction of the Head of IT Operations and IT Director to add to the Service Portfolio. Ensure you have a comprehensive understanding of the IT Service Level Agreements so that you know the service levels of each IT Service. Project work and Change Management Infrastructure projects are delivered within an Agile-based framework; operating weekly sprints and work allocation. Provide IT management with a regular update of your project work, progress and delivery time frames. Contribute to the maintenance, design and implementation of new segments of the companies Active Directory environment and suggest / design improvements. Server Management (Operating System) Diagnose, repair and report on Practice server operating system faults raised by the service desk or by the Solarwinds monitoring systems. Maintain operation of the IT services as defined in the IT service level agreement. Coordinating the patching, service pack and firmware updates to servers and workstations. Responsible for the Group Anti-Virus protection. This includes server operating systems and desktop operating systems. All software updates to operating systems must be implemented through WSUS. Using both Veeam and Microsoft Data Protection Manager, you should ensure all servers and workstation data is backed up in line with the Service Level Agreement. Operating systems should be regularly monitored manually (in addition to the automated monitoring provided by Solarwinds) to ensure the highest level of performance is maintained from each server/operating system. Physical Server and Server Environment Management Diagnose, repair and report on physical hardware faults on both server and operating system. Ensure regular physical inspections of hardware are carried out at our main sites. Ensuring the virtual host cluster is maintained in terms of operating system updates, and is performing optimally. Responsible for any virtual machines or services which are hosted in Bupa Dental Care's Microsoft Azure environment. Web Hosting/Domain Naming Services Responsible for ensuring the up time of these web servers in consultation with the Software Development team whose applications run on these platforms and services. Responsible for management of DNS with our external supplier. Ensure domain names do not expire and renew or allow them to lapse with approval from Head of IT Services. Workstations, Laptops and Printers Diagnose, repair and report on physical hardware faults and operating system faults escalated through the service desk and IT Engineers in your capacity as top tier support. Storage Area Network Responsible for managing and maintaining the SAN to ensure operational stability and capacity planning. Responsible for managing the underlying Dell iSCSI switching fabric of the storage systems. What we're looking for: Essential Active Directory (expert) Windows Server and Client Operating Systems (expert) VMWare ESXi (good working knowledge) Cisco, Dell and HP Procurve managed Layer 2/2+ switching (good working knowledge) Dell and HP Server Hardware (incl. iDrac and iLO) (expert) Microsoft Office 365 Microsoft Hyper-V experience Veeam Backup & Replication Desirable Powershell Scripting (highly desirable) Website and domain management (highly desirable) Microsoft SharePoint (good working knowledge) iSCSI Dell Equalogic SAN's Microsoft Exchange 2010 -> Exchange Online Microsoft SQL Server Microsoft System Centre Suite Microsoft Azure Microsoft InTune experience MCSA / MCSE qualifications Solarwinds configuration and management PDQ Deploy / Inventory, or relevant deployment/management utilities Cisco Meraki experience CCNA qualified Familiar with CIS20 controls and the NIST framework (awareness of; not necessarily working knowledge) Salary and benefits: A competitive starting salary with annual reviews Free personal development courses Career opportunities to move into other roles or other parts of Bupa Long service recognition Free car park (Bristol Support Centre) Brand new comfortable office space Flexible working Personal Contributory pension scheme Competitive staff benefits including discounts in over 7000 retailers and even a day off for your wedding! 20% saving on Bupa travel insurance Earn up to £3,000 per referral in our employee referral scheme Health Discounted gym membership Access to Smile Everyday - a range of health products and services Discounted dental insurance that can be extended to family members Free annual flu jab Discounted health assessments Access to Bupa Boost app and a health check Cycle to work scheme If you or someone you know would be interested in working with a dynamic and expanding healthcare business, with lots of support on offer, great benefits and friendly teams, we would love to hear from you!..... click apply for full job details
Apr 08, 2020
Full time
The role: As a Infrastructure Engineer you will maintain and assist in the development of the Bupa infrastructure to ensure the stable operation of the organisation's IT Systems and delivery of IT Services. You are responsible for the network infrastructure, core and azure server/service infrastructure, server/data security, data communications and telecommunications systems alongside Bupa's outsourced IT Service Support for WAN network provision. You will act as the escalation point for lower level engineers and analysts and will identify and remedy root causes of Service downtime. The Infrastructure Engineer will assist and, in some cases, lead IT Management in Continual Service Improvement, automating or standardising Service outage responses and removing root causes of Service downtime. Key areas of accountability as an Infrastructure Engineer include: Service Management Bupa Dental Care operates within the ITIL v3 framework and you will be expected to be familiar with and adopt the standard within your working practices. Assist in the creation and definition of new and replacement services under the direction of the Head of IT Operations and IT Director to add to the Service Portfolio. Ensure you have a comprehensive understanding of the IT Service Level Agreements so that you know the service levels of each IT Service. Project work and Change Management Infrastructure projects are delivered within an Agile-based framework; operating weekly sprints and work allocation. Provide IT management with a regular update of your project work, progress and delivery time frames. Contribute to the maintenance, design and implementation of new segments of the companies Active Directory environment and suggest / design improvements. Server Management (Operating System) Diagnose, repair and report on Practice server operating system faults raised by the service desk or by the Solarwinds monitoring systems. Maintain operation of the IT services as defined in the IT service level agreement. Coordinating the patching, service pack and firmware updates to servers and workstations. Responsible for the Group Anti-Virus protection. This includes server operating systems and desktop operating systems. All software updates to operating systems must be implemented through WSUS. Using both Veeam and Microsoft Data Protection Manager, you should ensure all servers and workstation data is backed up in line with the Service Level Agreement. Operating systems should be regularly monitored manually (in addition to the automated monitoring provided by Solarwinds) to ensure the highest level of performance is maintained from each server/operating system. Physical Server and Server Environment Management Diagnose, repair and report on physical hardware faults on both server and operating system. Ensure regular physical inspections of hardware are carried out at our main sites. Ensuring the virtual host cluster is maintained in terms of operating system updates, and is performing optimally. Responsible for any virtual machines or services which are hosted in Bupa Dental Care's Microsoft Azure environment. Web Hosting/Domain Naming Services Responsible for ensuring the up time of these web servers in consultation with the Software Development team whose applications run on these platforms and services. Responsible for management of DNS with our external supplier. Ensure domain names do not expire and renew or allow them to lapse with approval from Head of IT Services. Workstations, Laptops and Printers Diagnose, repair and report on physical hardware faults and operating system faults escalated through the service desk and IT Engineers in your capacity as top tier support. Storage Area Network Responsible for managing and maintaining the SAN to ensure operational stability and capacity planning. Responsible for managing the underlying Dell iSCSI switching fabric of the storage systems. What we're looking for: Essential Active Directory (expert) Windows Server and Client Operating Systems (expert) VMWare ESXi (good working knowledge) Cisco, Dell and HP Procurve managed Layer 2/2+ switching (good working knowledge) Dell and HP Server Hardware (incl. iDrac and iLO) (expert) Microsoft Office 365 Microsoft Hyper-V experience Veeam Backup & Replication Desirable Powershell Scripting (highly desirable) Website and domain management (highly desirable) Microsoft SharePoint (good working knowledge) iSCSI Dell Equalogic SAN's Microsoft Exchange 2010 -> Exchange Online Microsoft SQL Server Microsoft System Centre Suite Microsoft Azure Microsoft InTune experience MCSA / MCSE qualifications Solarwinds configuration and management PDQ Deploy / Inventory, or relevant deployment/management utilities Cisco Meraki experience CCNA qualified Familiar with CIS20 controls and the NIST framework (awareness of; not necessarily working knowledge) Salary and benefits: A competitive starting salary with annual reviews Free personal development courses Career opportunities to move into other roles or other parts of Bupa Long service recognition Free car park (Bristol Support Centre) Brand new comfortable office space Flexible working Personal Contributory pension scheme Competitive staff benefits including discounts in over 7000 retailers and even a day off for your wedding! 20% saving on Bupa travel insurance Earn up to £3,000 per referral in our employee referral scheme Health Discounted gym membership Access to Smile Everyday - a range of health products and services Discounted dental insurance that can be extended to family members Free annual flu jab Discounted health assessments Access to Bupa Boost app and a health check Cycle to work scheme If you or someone you know would be interested in working with a dynamic and expanding healthcare business, with lots of support on offer, great benefits and friendly teams, we would love to hear from you!..... click apply for full job details
The Senior Cyber and Information Security Engineer is a senior member of the information security team and works closely with the other members of the team to develop and implement a comprehensive information security programme. This includes defining security policies, processes and standards; performing security assessment to leading security frameworks, practices and standards; the analysis of security events, performing incident response from identify, protect, detect, through to containment and recovery. He/she works with the Enterprise Architecture and Operations teams to deploy technical security controls to meet strategic, tactical security requirements and defines processes, standards to ensure that security configurations are maintained and continuously improve. Principal Accountabilities: Develops information security policy, process, and procedures. Defines security configuration and operations standards for security systems and applications, including policy assessment and compliance tools, network security appliances, and host-based security systems following the architecture principles and governance of Enterprise Architecture function. Ensures compliance of security processes and procedures and supports service-level agreements (SLAs) to ensure that security controls are managed, maintained and effective through security metrics and Key Performance Indicators (KPI's). Reports security metrics and KPI's to Information and Cyber Security Manager concerning residual risk, vulnerabilities and other security exposures, including misuse of information assets and non-compliance. Provides security input into business service, application and project life cycles to assess security requirements and controls and to ensure that security controls are implemented as planned. Works with Enterprise Architecture and Operations department and members of the information security team to identify, select and implement technical security controls. Works with business units to identify and advise on security requirements and leading practises, by performing security architecture and risk assessments and business impact assessments. Researches, evaluates and communicates through security advisories and blogs current and emerging security threats to assets and people via the security awareness programme. Researches, evaluates and recommends information security related services, hardware and software, including developing business cases for security investments. 24/7 Incident Response - Be available to provide reactive support to critical security incidents outside standard business hours as part of a rota. Working with managed security service providers, vendors, and partners to ensure training, maintenance, support and continuous improvements for existing and emerging technology. Knowledge, Skills and Experience Required: Minimum of five years information and cyber security experience, and experience in IT System Administration, Network Administration, Security Operations Centre or Application administration and development is an advantage. Bachelor's degree in information systems or equivalent work experience in relevant information and cyber security domain. Require at least one security certification from a reconginsed professional certifying organisation such as ISC2, CompTIA, ECCouncil, SANS Institute. Technology standard certification such as from Cisco, VMware, Microsoft is an advantage. Excellent technical knowledge of Microsoft Operating Systems. Knowledge and experience of Linux. Awareness of the Mitre ATT&CK framework and how it can be used to learn an adversary's tactics and techniques and focus incident response. Experience in penetration testing methodology and tools, for security testing of applications and systems Experience using Scripting, automation and API's with languages such as Powershell, Python, bash and Shell Scripting Experience using and managing Security Information and Event Management (SIEM) and analysing and reporting from multiple log data sources. Knowledge and understanding of information risk concepts and principles, as a means of relating business needs to security controls. Knowledge of and experience in developing and documenting security processes and plans. Knowledge and experience with implementing common information security management frameworks, such as International Organization for Standardization (ISO) 2700x series, AICPA SOC2 (Service Organization Control), ITIL, COBIT and National Institute of Standards and Technology (NIST) or Center for Internet Security (CIS) frameworks. Strong analytical, problem solving, written and verbal communication skills and a good attention to detail to identify patterns. Ability to work both independently and collaboratively as a team member, be curious and to ask questions and share knowledge. Ability to interact with personnel at all levels of seniority and across all business units and organizations, and to understand business objectives and values. A strong customer and client focus, with the ability to manage expectations appropriately, to provide a superior customer and client experience and build long-term relationships. A strong passion for the security domain, be curious with a keenness to learn and develop own skills and knowledge outside of the daily work environment. Confident in recording and presenting key findings and conclusions to different levels of the business
Apr 08, 2020
Full time
The Senior Cyber and Information Security Engineer is a senior member of the information security team and works closely with the other members of the team to develop and implement a comprehensive information security programme. This includes defining security policies, processes and standards; performing security assessment to leading security frameworks, practices and standards; the analysis of security events, performing incident response from identify, protect, detect, through to containment and recovery. He/she works with the Enterprise Architecture and Operations teams to deploy technical security controls to meet strategic, tactical security requirements and defines processes, standards to ensure that security configurations are maintained and continuously improve. Principal Accountabilities: Develops information security policy, process, and procedures. Defines security configuration and operations standards for security systems and applications, including policy assessment and compliance tools, network security appliances, and host-based security systems following the architecture principles and governance of Enterprise Architecture function. Ensures compliance of security processes and procedures and supports service-level agreements (SLAs) to ensure that security controls are managed, maintained and effective through security metrics and Key Performance Indicators (KPI's). Reports security metrics and KPI's to Information and Cyber Security Manager concerning residual risk, vulnerabilities and other security exposures, including misuse of information assets and non-compliance. Provides security input into business service, application and project life cycles to assess security requirements and controls and to ensure that security controls are implemented as planned. Works with Enterprise Architecture and Operations department and members of the information security team to identify, select and implement technical security controls. Works with business units to identify and advise on security requirements and leading practises, by performing security architecture and risk assessments and business impact assessments. Researches, evaluates and communicates through security advisories and blogs current and emerging security threats to assets and people via the security awareness programme. Researches, evaluates and recommends information security related services, hardware and software, including developing business cases for security investments. 24/7 Incident Response - Be available to provide reactive support to critical security incidents outside standard business hours as part of a rota. Working with managed security service providers, vendors, and partners to ensure training, maintenance, support and continuous improvements for existing and emerging technology. Knowledge, Skills and Experience Required: Minimum of five years information and cyber security experience, and experience in IT System Administration, Network Administration, Security Operations Centre or Application administration and development is an advantage. Bachelor's degree in information systems or equivalent work experience in relevant information and cyber security domain. Require at least one security certification from a reconginsed professional certifying organisation such as ISC2, CompTIA, ECCouncil, SANS Institute. Technology standard certification such as from Cisco, VMware, Microsoft is an advantage. Excellent technical knowledge of Microsoft Operating Systems. Knowledge and experience of Linux. Awareness of the Mitre ATT&CK framework and how it can be used to learn an adversary's tactics and techniques and focus incident response. Experience in penetration testing methodology and tools, for security testing of applications and systems Experience using Scripting, automation and API's with languages such as Powershell, Python, bash and Shell Scripting Experience using and managing Security Information and Event Management (SIEM) and analysing and reporting from multiple log data sources. Knowledge and understanding of information risk concepts and principles, as a means of relating business needs to security controls. Knowledge of and experience in developing and documenting security processes and plans. Knowledge and experience with implementing common information security management frameworks, such as International Organization for Standardization (ISO) 2700x series, AICPA SOC2 (Service Organization Control), ITIL, COBIT and National Institute of Standards and Technology (NIST) or Center for Internet Security (CIS) frameworks. Strong analytical, problem solving, written and verbal communication skills and a good attention to detail to identify patterns. Ability to work both independently and collaboratively as a team member, be curious and to ask questions and share knowledge. Ability to interact with personnel at all levels of seniority and across all business units and organizations, and to understand business objectives and values. A strong customer and client focus, with the ability to manage expectations appropriately, to provide a superior customer and client experience and build long-term relationships. A strong passion for the security domain, be curious with a keenness to learn and develop own skills and knowledge outside of the daily work environment. Confident in recording and presenting key findings and conclusions to different levels of the business
Network and Infrastructure IT Manager We are currently on the market for a brilliant Networking and Infrastructure Manager to join an ambitious and growing company based in Chipping Norton. Running a small team, you will be 'hands-on', responsible for day-to-day running of the networks, backups/restores, and server maintenance across two sites. You will work closely with the management team to lead technical projects, suggest new technologies, create new processes and help to refine and implement the IT strategy. Technologies you will be using: VMWare/ESXi hosts Veeam backup Cisco Meraki and Umbrella ASA VPN RDS Windows Servers 2 Group policy & Active Directory DNS, DHCP TCP/IP, VOIP Office 365 Azure AWS HP server and SAN hardware Windows 7 and 10 Salary is £50,000 - to £55,000, depending on experience, qualifications & training. An on-call allowance will also be provided. If you have the skills and experience, apply today! I look forward to talking you through this role in more detail. This organisation will video interview and remotely onboard the right candidate.
Apr 08, 2020
Full time
Network and Infrastructure IT Manager We are currently on the market for a brilliant Networking and Infrastructure Manager to join an ambitious and growing company based in Chipping Norton. Running a small team, you will be 'hands-on', responsible for day-to-day running of the networks, backups/restores, and server maintenance across two sites. You will work closely with the management team to lead technical projects, suggest new technologies, create new processes and help to refine and implement the IT strategy. Technologies you will be using: VMWare/ESXi hosts Veeam backup Cisco Meraki and Umbrella ASA VPN RDS Windows Servers 2 Group policy & Active Directory DNS, DHCP TCP/IP, VOIP Office 365 Azure AWS HP server and SAN hardware Windows 7 and 10 Salary is £50,000 - to £55,000, depending on experience, qualifications & training. An on-call allowance will also be provided. If you have the skills and experience, apply today! I look forward to talking you through this role in more detail. This organisation will video interview and remotely onboard the right candidate.
Infrastructure Engineer X3 - Permanent - Remote/London - Technology Company A fantastic exciting opportunity for a Infrastructure engineer GSuite X3 exists to work for Tech Savy Fin Tech company based in the City of London. Your role would be to ensure continuing evolution of their infrastructure enabling the Technology team to facilitate the design and execution of product features and capabilities - both to better serve their customers and to stay on the on the forefront of innovation. Additional Information: Type of contract: Permanent Location: Remote/City of London - Remote until the Pandemic crisis is over. Salary Exp - Competitive offers Comes with a super fun excellent beneficial benefit package! Client offers working in a Flexi working environment Key responsibilities: Dealing with stakeholders who is comfortable implementing new technologies and managing the delivery of those new services. A flexible team player who has the ability to work in a dynamic environment. Ability to mentor junior members of the team. A creative thinker with the ability to gain an in-depth knowledge of their customers delivery requirements and ensure that the delivered solution meets these requirements. Excellent relationship management and interpersonal skills that enable you to work with multiple stakeholders at varying levels, internal teams, agencies, and partners. Excellent communication skills, including written and oral, ensuring that stakeholders are aware of progress and any potential issues. Capable of planning, completing and documenting their tasks and projects, working as an integral member of a high performing team. Superb organisation and attention to detail. A passion for delivering a great customer experience for their internal colleagues and the customer Strong Skills required in Excel, PowerPoint, Word and their Google GSuite equivalents (both suites are in use within the organisation). Key skills A proven background in IT infrastructure, with an interest in technology and Fintech. SSO implementation and administration is essential (ie Okta, OneLogin, Centrify) Jira, Slack, Keeper, Okta, GSuite. Gmail and G Suite administration and fault finding. implementing automated processes in the helpdesk environment. Windows Server 2012 (and newer) administration skills. Mimecast administration and mail routing protocols. Exposure to Microsoft AWS VMware and virtualization. Scripting (PowerShell) and automation of sys-admin tasks. Cisco technologies and IOS (ASA/Firepower Firewalls, Catalyst Switches/stack, VLANs, VPNs). Exposure to security probes and concepts of environments hardening. Office 365 administrative tasks. Technical documentation. Focus on infrastructure availability and redundancy. if you are an experienced Infrastructure Engineer background and see this a perfect fit tailored to your skills looking to work on a cutting edge high profile project, please apply now for IMMEDIATE REVIEW! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with CSG for as long as is necessary to process your application.
Apr 08, 2020
Full time
Infrastructure Engineer X3 - Permanent - Remote/London - Technology Company A fantastic exciting opportunity for a Infrastructure engineer GSuite X3 exists to work for Tech Savy Fin Tech company based in the City of London. Your role would be to ensure continuing evolution of their infrastructure enabling the Technology team to facilitate the design and execution of product features and capabilities - both to better serve their customers and to stay on the on the forefront of innovation. Additional Information: Type of contract: Permanent Location: Remote/City of London - Remote until the Pandemic crisis is over. Salary Exp - Competitive offers Comes with a super fun excellent beneficial benefit package! Client offers working in a Flexi working environment Key responsibilities: Dealing with stakeholders who is comfortable implementing new technologies and managing the delivery of those new services. A flexible team player who has the ability to work in a dynamic environment. Ability to mentor junior members of the team. A creative thinker with the ability to gain an in-depth knowledge of their customers delivery requirements and ensure that the delivered solution meets these requirements. Excellent relationship management and interpersonal skills that enable you to work with multiple stakeholders at varying levels, internal teams, agencies, and partners. Excellent communication skills, including written and oral, ensuring that stakeholders are aware of progress and any potential issues. Capable of planning, completing and documenting their tasks and projects, working as an integral member of a high performing team. Superb organisation and attention to detail. A passion for delivering a great customer experience for their internal colleagues and the customer Strong Skills required in Excel, PowerPoint, Word and their Google GSuite equivalents (both suites are in use within the organisation). Key skills A proven background in IT infrastructure, with an interest in technology and Fintech. SSO implementation and administration is essential (ie Okta, OneLogin, Centrify) Jira, Slack, Keeper, Okta, GSuite. Gmail and G Suite administration and fault finding. implementing automated processes in the helpdesk environment. Windows Server 2012 (and newer) administration skills. Mimecast administration and mail routing protocols. Exposure to Microsoft AWS VMware and virtualization. Scripting (PowerShell) and automation of sys-admin tasks. Cisco technologies and IOS (ASA/Firepower Firewalls, Catalyst Switches/stack, VLANs, VPNs). Exposure to security probes and concepts of environments hardening. Office 365 administrative tasks. Technical documentation. Focus on infrastructure availability and redundancy. if you are an experienced Infrastructure Engineer background and see this a perfect fit tailored to your skills looking to work on a cutting edge high profile project, please apply now for IMMEDIATE REVIEW! In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with CSG for as long as is necessary to process your application.
Description IT Support Engineer Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history. Role: IT Support Engineer The Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server and infrastructure issues, with both on-site and on-call capacity for our Operations network. As an IT Support Engineer you will report to the IT Manager on your site and will be responsible for working closely with the business and fellow engineers to implement and maintain critical infrastructure elements as well as day to day support to meet our operations present and future business needs. Besides your day to day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team and thrive in delivering high-quality results and always be on the lookout for improvements. Business Area: Operations - Fulfilment centre Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. The Operations teams in our Fulfilment Centres are responsible for controlling the vast range of fast paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it. Basic Qualifications Responsibilities: You will provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your site. You will also be running projects across the site, working closely with the business and fellow engineers, to implement changes and/or additions to the site's technology infrastructure to support changing business and IT requirements. The extent of your responsibilities will include but not be limited to: The review, revision and execution of change management requests as required. Manage the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly. Perform random site audits on technical infrastructure to ensure adherence to latest Amazon IT and Health and Safety guidelines. Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards. Undertake project management: Act as a single point of contact for projects. To provide technical support/input to site and team projects and initiatives. To keep key stakeholders informed of progress of projects and maintain project documentation. To provide sanity check and technical execution of projects. Carry out ad-hoc requests as and when required, supporting a wide customer base. Continuously be focused on your customers, delivering an outstanding level of service. Coordinate asset and inventory management including checks / audits in line with standards and processes including Return Merchandise Authorization (RMA) processes with suppliers. Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand. Represent the IT department in site meetings / conference calls. Produce weekly reports covering metrics and work performed. Contribute to sites on call schedule. Provide mentoring and training to technicians and other engineers and act as technical contact for remote support teams as and when required. Please note: The position will involve some physical labour. IT Support Engineers execute physical work e.g. working in confined spaces (possibly under the 48 inch crawl space or inside air handlers); lifting up to 15 kg; site cleanliness and maintenance work; accessing elevated spaces (working at height). Preferred Qualifications Required qualifications and skills: The successful candidate will have: MS Windows System Support experience. A background in Networking - LAN / WAN and Wireless. Holds a detailed understanding of core internet technologies - Routing and Switching, DNS, DHCP, mail transport, OSI Model. Telecom knowledge including VOIP / SIP and mobile technologies advantageous. Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills and the ability to deal effectively with people at all levels and in different situations. Project management abilities and technical task execution experience. Strong analytical skills with proven problem solving ability. Proven ability to operate in high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism. Experience of data cabling / Computer Facilities knowledge. Ability to develop clear and concise documentation. · Demonstrated willingness to learn and apply new technology. Preferred qualifications and skills: Vendor certification of the following would be beneficial: Linux/Unix System Support, MS Windows System Support, Cisco knowledge - LAN / WAN and Wireless. Telecom knowledge including VOIP / SIP and mobile technologies. IT / ICT further education qualification. Previous experience in a dynamic environment with a high degree of customer service focus. Help Desk / Technical support management experience. Ability to develop the skills needed to support specific Fulfillment Centre Automated Systems. Ability to coordinate with corporate-based support groups to implement IT changes. Proven ability to learn and apply new technology. About our rewards We'll expect you to go the extra mile, but we'll also make sure you're well rewarded. As well as a competitive salary, stock units and site performance-related pay potential, we offer a whole host of other benefits, including an employee discount. Additionally, you will find yourself in a stimulating environment where you can develop processes as well as yourself as an individual by working with some of the best and brightest minds in the industry. Our rapidly growing organisation also offers many opportunities for building a diverse and rewarding career. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies...... click apply for full job details
Apr 08, 2020
Full time
Description IT Support Engineer Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history. Role: IT Support Engineer The Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server and infrastructure issues, with both on-site and on-call capacity for our Operations network. As an IT Support Engineer you will report to the IT Manager on your site and will be responsible for working closely with the business and fellow engineers to implement and maintain critical infrastructure elements as well as day to day support to meet our operations present and future business needs. Besides your day to day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team and thrive in delivering high-quality results and always be on the lookout for improvements. Business Area: Operations - Fulfilment centre Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good. The Operations teams in our Fulfilment Centres are responsible for controlling the vast range of fast paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it. Basic Qualifications Responsibilities: You will provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your site. You will also be running projects across the site, working closely with the business and fellow engineers, to implement changes and/or additions to the site's technology infrastructure to support changing business and IT requirements. The extent of your responsibilities will include but not be limited to: The review, revision and execution of change management requests as required. Manage the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly. Perform random site audits on technical infrastructure to ensure adherence to latest Amazon IT and Health and Safety guidelines. Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards. Undertake project management: Act as a single point of contact for projects. To provide technical support/input to site and team projects and initiatives. To keep key stakeholders informed of progress of projects and maintain project documentation. To provide sanity check and technical execution of projects. Carry out ad-hoc requests as and when required, supporting a wide customer base. Continuously be focused on your customers, delivering an outstanding level of service. Coordinate asset and inventory management including checks / audits in line with standards and processes including Return Merchandise Authorization (RMA) processes with suppliers. Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand. Represent the IT department in site meetings / conference calls. Produce weekly reports covering metrics and work performed. Contribute to sites on call schedule. Provide mentoring and training to technicians and other engineers and act as technical contact for remote support teams as and when required. Please note: The position will involve some physical labour. IT Support Engineers execute physical work e.g. working in confined spaces (possibly under the 48 inch crawl space or inside air handlers); lifting up to 15 kg; site cleanliness and maintenance work; accessing elevated spaces (working at height). Preferred Qualifications Required qualifications and skills: The successful candidate will have: MS Windows System Support experience. A background in Networking - LAN / WAN and Wireless. Holds a detailed understanding of core internet technologies - Routing and Switching, DNS, DHCP, mail transport, OSI Model. Telecom knowledge including VOIP / SIP and mobile technologies advantageous. Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills and the ability to deal effectively with people at all levels and in different situations. Project management abilities and technical task execution experience. Strong analytical skills with proven problem solving ability. Proven ability to operate in high pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism. Experience of data cabling / Computer Facilities knowledge. Ability to develop clear and concise documentation. · Demonstrated willingness to learn and apply new technology. Preferred qualifications and skills: Vendor certification of the following would be beneficial: Linux/Unix System Support, MS Windows System Support, Cisco knowledge - LAN / WAN and Wireless. Telecom knowledge including VOIP / SIP and mobile technologies. IT / ICT further education qualification. Previous experience in a dynamic environment with a high degree of customer service focus. Help Desk / Technical support management experience. Ability to develop the skills needed to support specific Fulfillment Centre Automated Systems. Ability to coordinate with corporate-based support groups to implement IT changes. Proven ability to learn and apply new technology. About our rewards We'll expect you to go the extra mile, but we'll also make sure you're well rewarded. As well as a competitive salary, stock units and site performance-related pay potential, we offer a whole host of other benefits, including an employee discount. Additionally, you will find yourself in a stimulating environment where you can develop processes as well as yourself as an individual by working with some of the best and brightest minds in the industry. Our rapidly growing organisation also offers many opportunities for building a diverse and rewarding career. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies...... click apply for full job details
Cloud Infrastructure Engineer x4 Sheffield | up to £45k + MS Certs + Bens + On Call The client is a well known, ever growing and a Microsoft Partner who agitate the mid market space providing a bespoke service guiding clients through their IT maturity. Their enterprise client portfolio consists of public and private sector businesses that rely on their managed service resources to monitor and support all problems around hybrid platform, modern workplace, network and security. With being a multi vendor partner they provide all employees to work with cutting edge technology and have the opportunity to educate and pass multi vendor exams which are fully funded and incentive. This opportunity will see you be a key member within a dynamic and fast growing managed service practice support enterprise client's environments acting as an escalation point for major incidences. The Role As an Cloud Infrastructure Engineer, your main goal is to support and monitor their client's infrastructure and network. Your day-to-day will involve: Provide a comptent level of technical support services across multi size clients environments. To monitor and action all queries sent through the ticket system Provide guidance and support to other members within the managed service practice Support, monitor and document tickets/issues that have been escalated through the ticket system. Reporting to either the Infrastructure Team Leader or Head of Infrastructure Building up a rapport with Senior stakeholders and daily monitoring of client's Infrastructure and Network. Requirements Being able to resolve and demonstrate logical solutions from escalated tickets Hands on experience working across a broad array of multi vendor technologies (Microsoft, VMware, CISCO etc) ITIL framework knowledge Building up relationships with clients and handling all issues associated with their infrastructure. Technologies such as: Office 365 Microsoft Azure Windows 10 Server SCCM Intune / Autopilot Citrix CISCO - Switches / Routers / Firewalls Interested?..... click apply for full job details
Apr 08, 2020
Full time
Cloud Infrastructure Engineer x4 Sheffield | up to £45k + MS Certs + Bens + On Call The client is a well known, ever growing and a Microsoft Partner who agitate the mid market space providing a bespoke service guiding clients through their IT maturity. Their enterprise client portfolio consists of public and private sector businesses that rely on their managed service resources to monitor and support all problems around hybrid platform, modern workplace, network and security. With being a multi vendor partner they provide all employees to work with cutting edge technology and have the opportunity to educate and pass multi vendor exams which are fully funded and incentive. This opportunity will see you be a key member within a dynamic and fast growing managed service practice support enterprise client's environments acting as an escalation point for major incidences. The Role As an Cloud Infrastructure Engineer, your main goal is to support and monitor their client's infrastructure and network. Your day-to-day will involve: Provide a comptent level of technical support services across multi size clients environments. To monitor and action all queries sent through the ticket system Provide guidance and support to other members within the managed service practice Support, monitor and document tickets/issues that have been escalated through the ticket system. Reporting to either the Infrastructure Team Leader or Head of Infrastructure Building up a rapport with Senior stakeholders and daily monitoring of client's Infrastructure and Network. Requirements Being able to resolve and demonstrate logical solutions from escalated tickets Hands on experience working across a broad array of multi vendor technologies (Microsoft, VMware, CISCO etc) ITIL framework knowledge Building up relationships with clients and handling all issues associated with their infrastructure. Technologies such as: Office 365 Microsoft Azure Windows 10 Server SCCM Intune / Autopilot Citrix CISCO - Switches / Routers / Firewalls Interested?..... click apply for full job details
Senior Infrastructure Engineer Sheffield | up to £45k + MS Certs + Bens + OnCall This opportunity will see you be a key figurehead within a managed service practice within a vendor agonist environment dealing with major escalations and incidences for enterprise clients. The client is a well known, ever growing and a Microsoft Partner who agitate the mid market space providing a bespoke service guiding clients through their IT maturity. Their enterprise client portfolio consists of public and private sector businesses that rely on their managed service resources to monitor and support all problems around hybrid platform, modern workplace, network and security. With being a multi vendor partner they provide all employees to work with cutting edge technology and have the opportunity to educate and pass multi vendor exams which are fully funded and incentive. The Role As an Infrastructure Engineer, your main goal is to support and monitor their client's infrastructure and network. Your day-to-day will involve: Provide high level technical support services across enterprise clients. To monitor and action all queries sent through the ticket system Provide guidance and support to other members within the managed service practice Support, monitor and document tickets/issues that have been escalated through the ticket system. Reporting to either the Infrastructure Team Leader or Head of Infrastructure Building up a rapport with Senior stakeholders and daily monitoring of client's Infrastructure and Network. Requirements Being able to resolve and demonstrate logical solutions from escalated tickets Hands on experience working across a broad array of multi vendor technologies (Microsoft, VMware, CISCO etc) ITIL framework knowledge Building up relationships with clients and handling all issues associated with their infrastructure. Technologies such as: Microsoft Azure Windows 10 Office 365 Server 16 -19 SCCM Intune / Autopilot Citrix VMware / Hyper-V CISCO - Switches / Routers / Firewalls Interested?..... click apply for full job details
Apr 08, 2020
Full time
Senior Infrastructure Engineer Sheffield | up to £45k + MS Certs + Bens + OnCall This opportunity will see you be a key figurehead within a managed service practice within a vendor agonist environment dealing with major escalations and incidences for enterprise clients. The client is a well known, ever growing and a Microsoft Partner who agitate the mid market space providing a bespoke service guiding clients through their IT maturity. Their enterprise client portfolio consists of public and private sector businesses that rely on their managed service resources to monitor and support all problems around hybrid platform, modern workplace, network and security. With being a multi vendor partner they provide all employees to work with cutting edge technology and have the opportunity to educate and pass multi vendor exams which are fully funded and incentive. The Role As an Infrastructure Engineer, your main goal is to support and monitor their client's infrastructure and network. Your day-to-day will involve: Provide high level technical support services across enterprise clients. To monitor and action all queries sent through the ticket system Provide guidance and support to other members within the managed service practice Support, monitor and document tickets/issues that have been escalated through the ticket system. Reporting to either the Infrastructure Team Leader or Head of Infrastructure Building up a rapport with Senior stakeholders and daily monitoring of client's Infrastructure and Network. Requirements Being able to resolve and demonstrate logical solutions from escalated tickets Hands on experience working across a broad array of multi vendor technologies (Microsoft, VMware, CISCO etc) ITIL framework knowledge Building up relationships with clients and handling all issues associated with their infrastructure. Technologies such as: Microsoft Azure Windows 10 Office 365 Server 16 -19 SCCM Intune / Autopilot Citrix VMware / Hyper-V CISCO - Switches / Routers / Firewalls Interested?..... click apply for full job details
To provide on-site and remote IT support for all Callsign staff and to maintain the cloud based and on-prem IT infrastructure The following roles and responsibilities specifically refer to the scope of the London office, however, the post holder may also from time to time be required to assist with remote tasks. § Assisting with IT daily operations that include Windows and Mac computer systems, network management (LAN & WLAN), cloud services, IP telephony, printing services, business application software, process automation/optimization etc. Working with Callsign Security and DevOps teams, to ensure that the IT infrastructure and applications in the London office are maintained to Company standards and policies and to industry best practices Monitoring and ensuring that all incidents and requests are handled promptly and efficiently Assisting with effective management and engagement of 3rd Party vendors to ensure the reliability of outsourced services Ensuring data security and privacy, through network and infrastructure hardening strategies as advised by Callsign Security Assisting with overseeing the implementation of an IT disaster recovery/business continuity plan Assisting with implementation of IT projects Providing second line support network / zScaler / F5 / AWS / Meraki Assisting with business-critical IT tasks and systems administration Tracking and maintaining hardware and software inventory, ensuring adequate spares exist for all work tools, devices, equipment and computer systems for continued business operations and productivity Requirements Exceptional knowledge of computer hardware/software (MacOS, Windows and Linux) Solid networking skills in a mixed os environment and all aspects of network security (Cisco Meraki) O365/Azure administration and services Experience in MDM tools - JAMF and Microsoft Intune Knowledge and experience in the use of ITSM applications Incident, problem, change and asset management Knowledge of Atlassian software Experience in AWS Knowledge of Gitlab and other developer tools Scripting experience e.g...... click apply for full job details
Apr 08, 2020
Full time
To provide on-site and remote IT support for all Callsign staff and to maintain the cloud based and on-prem IT infrastructure The following roles and responsibilities specifically refer to the scope of the London office, however, the post holder may also from time to time be required to assist with remote tasks. § Assisting with IT daily operations that include Windows and Mac computer systems, network management (LAN & WLAN), cloud services, IP telephony, printing services, business application software, process automation/optimization etc. Working with Callsign Security and DevOps teams, to ensure that the IT infrastructure and applications in the London office are maintained to Company standards and policies and to industry best practices Monitoring and ensuring that all incidents and requests are handled promptly and efficiently Assisting with effective management and engagement of 3rd Party vendors to ensure the reliability of outsourced services Ensuring data security and privacy, through network and infrastructure hardening strategies as advised by Callsign Security Assisting with overseeing the implementation of an IT disaster recovery/business continuity plan Assisting with implementation of IT projects Providing second line support network / zScaler / F5 / AWS / Meraki Assisting with business-critical IT tasks and systems administration Tracking and maintaining hardware and software inventory, ensuring adequate spares exist for all work tools, devices, equipment and computer systems for continued business operations and productivity Requirements Exceptional knowledge of computer hardware/software (MacOS, Windows and Linux) Solid networking skills in a mixed os environment and all aspects of network security (Cisco Meraki) O365/Azure administration and services Experience in MDM tools - JAMF and Microsoft Intune Knowledge and experience in the use of ITSM applications Incident, problem, change and asset management Knowledge of Atlassian software Experience in AWS Knowledge of Gitlab and other developer tools Scripting experience e.g...... click apply for full job details
DXC Technology - Storage or Backup Specialist Would you like to join an award-winning multinational technology outsourcing company and market leader in Digital Transformation? DXC Technology have an opportunity in the Darwin Hub in Newcastle upon Tyne for an enthusiastic Storage or Backup Specialist to complement our existing team. We are looking for an individual with either discipline - if you have demonstratable experience in both, even better! The role will require a flexible working ethic and a pragmatic approach to IT Support. A second or third-line support background is essential as is good communication and customer service skills. About DXC DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's extensive partner alliance and independent status allows us to build strong vendor relationships. Do you have any experience of these key areas? Storage Backup HPE 3PAR Storage Arrays Veritas NetBackup HPE Storage Arrays Veritas BackupExec HPE Nimble Storage Arrays Data Protector DELL EMC Storage Arrays (Clariion / Isilon / VNx) Tivoli Storage Manager (TSM) NetApp Storage Appliances HPE Tape Solutions Brocade SAN Fabric HPE StoreOnce Appliances Cisco SAN Fabric DELL EMC DataDomain Networker CommVault Desirable Skills · Proactive management - Storage and Backup Infrastructure. · Root Cause Analysis - evaluating issues, suggesting and implementing fixes. · Reporting Skills - for both Proactive and Reactive situations. · ITIL service delivery skills - Incident and Problem Management, Change Management, Configuration and Release Management. · Hardware & Software lifecycle management - monitor product EOLs, define product roadmap, test and implement software releases. · Log hardware calls with vendor for any failed infrastructure. · Provides guidance to employees in lower job levels. · On-call and out of hours work is available. About you · UK national (dual nationals are acceptable). · Confident in delivering high level technical representation. · Experience collaborating with 3rd party vendors. · Passionate about technology. · Natural problem solver. · Ability to work with an Agile Team, being able to be self-driven and looking for continuous improvements...... click apply for full job details
Apr 08, 2020
Full time
DXC Technology - Storage or Backup Specialist Would you like to join an award-winning multinational technology outsourcing company and market leader in Digital Transformation? DXC Technology have an opportunity in the Darwin Hub in Newcastle upon Tyne for an enthusiastic Storage or Backup Specialist to complement our existing team. We are looking for an individual with either discipline - if you have demonstratable experience in both, even better! The role will require a flexible working ethic and a pragmatic approach to IT Support. A second or third-line support background is essential as is good communication and customer service skills. About DXC DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's extensive partner alliance and independent status allows us to build strong vendor relationships. Do you have any experience of these key areas? Storage Backup HPE 3PAR Storage Arrays Veritas NetBackup HPE Storage Arrays Veritas BackupExec HPE Nimble Storage Arrays Data Protector DELL EMC Storage Arrays (Clariion / Isilon / VNx) Tivoli Storage Manager (TSM) NetApp Storage Appliances HPE Tape Solutions Brocade SAN Fabric HPE StoreOnce Appliances Cisco SAN Fabric DELL EMC DataDomain Networker CommVault Desirable Skills · Proactive management - Storage and Backup Infrastructure. · Root Cause Analysis - evaluating issues, suggesting and implementing fixes. · Reporting Skills - for both Proactive and Reactive situations. · ITIL service delivery skills - Incident and Problem Management, Change Management, Configuration and Release Management. · Hardware & Software lifecycle management - monitor product EOLs, define product roadmap, test and implement software releases. · Log hardware calls with vendor for any failed infrastructure. · Provides guidance to employees in lower job levels. · On-call and out of hours work is available. About you · UK national (dual nationals are acceptable). · Confident in delivering high level technical representation. · Experience collaborating with 3rd party vendors. · Passionate about technology. · Natural problem solver. · Ability to work with an Agile Team, being able to be self-driven and looking for continuous improvements...... click apply for full job details
Company description: Morgan Philips Group is an innovative recruitment business with a footprint across 4 continents. In just 5 years, we have built a global platform that disrupts conventional thinking in executive and professional recruiting. We combine high-touch consultancy with worldwide search capability and digital sourcing technologies to help you recruit better, faster and cost effectively. Job description: ? The Network Engineer role covers the day-to-day, 'business as usual' tasks to support all backend IT systems. This role will provide hands-on 3rd line operational support for the network infrastructure as well as providing implementation support for any new systems or technologies which may be adopted. ? Main responsibilities: To work with the Architecture and Information Security teams to deliver projects to agreed design, standards and controls of the network infrastructure and disaster recovery solutions. ? ????????? To be accountable for technical implementation plans and support documentation. ? ????????? Responsible for the effective and efficient running of the BAU network globally. ? ????????? Act as a key player in project work relating to upkeep and maintenance of the network infrastructure. ? ????????? Development of policies to ensure smooth running and optimal performance of network infrastructure. ? ????????? Top level support and ownership of WAN and LAN technologies and to collaborate and assist in all top level support. ? ????????? Key player in developing base level network security ? ????????? Work with 3rd party vendors to identify root cause analysis on any support issues. ? ????????? Experience collaborating with different teams based in different locations. ? ????????? Good writing skills and experience of producing support documentation and technical implementation plans ? Essential skills and experience: ? In Depth Knowledge of: Strong troubleshooting skills of complex network, system, and/or security problems. Be able to demonstrate in-depth network experience especially in the design and implementation of multi-site LANS and WANs Comprehensive experience of Cisco, Dell and Brocade access and distribution layer switches. Solid understanding of EIGRP\HSRP\STP\DHCP CCNP or CCIE or equivalent knowledge. In-depth experience with a leading Firewall technology Palo alto\Checkpoint\Cisco ASA\Mcafee Multilayer Switching (Sup V-10GE, Sup72 In-depth knowledge of Riverbed/Steelhead WAN accelerators Experience of MPLS networks ? ? If you are interested please apply to this advert and somebody will be in touch ? ?..... click apply for full job details
Apr 08, 2020
Seasonal
Company description: Morgan Philips Group is an innovative recruitment business with a footprint across 4 continents. In just 5 years, we have built a global platform that disrupts conventional thinking in executive and professional recruiting. We combine high-touch consultancy with worldwide search capability and digital sourcing technologies to help you recruit better, faster and cost effectively. Job description: ? The Network Engineer role covers the day-to-day, 'business as usual' tasks to support all backend IT systems. This role will provide hands-on 3rd line operational support for the network infrastructure as well as providing implementation support for any new systems or technologies which may be adopted. ? Main responsibilities: To work with the Architecture and Information Security teams to deliver projects to agreed design, standards and controls of the network infrastructure and disaster recovery solutions. ? ????????? To be accountable for technical implementation plans and support documentation. ? ????????? Responsible for the effective and efficient running of the BAU network globally. ? ????????? Act as a key player in project work relating to upkeep and maintenance of the network infrastructure. ? ????????? Development of policies to ensure smooth running and optimal performance of network infrastructure. ? ????????? Top level support and ownership of WAN and LAN technologies and to collaborate and assist in all top level support. ? ????????? Key player in developing base level network security ? ????????? Work with 3rd party vendors to identify root cause analysis on any support issues. ? ????????? Experience collaborating with different teams based in different locations. ? ????????? Good writing skills and experience of producing support documentation and technical implementation plans ? Essential skills and experience: ? In Depth Knowledge of: Strong troubleshooting skills of complex network, system, and/or security problems. Be able to demonstrate in-depth network experience especially in the design and implementation of multi-site LANS and WANs Comprehensive experience of Cisco, Dell and Brocade access and distribution layer switches. Solid understanding of EIGRP\HSRP\STP\DHCP CCNP or CCIE or equivalent knowledge. In-depth experience with a leading Firewall technology Palo alto\Checkpoint\Cisco ASA\Mcafee Multilayer Switching (Sup V-10GE, Sup72 In-depth knowledge of Riverbed/Steelhead WAN accelerators Experience of MPLS networks ? ? If you are interested please apply to this advert and somebody will be in touch ? ?..... click apply for full job details
At a glance Working within the Avios Network operations team, supporting customers and services to a high level of availability, this position is primarily to provide firewall and LAN support ensuring corporate networks remain secure and compliant. The team operates between the hours of 0 (on a shift basis) on site Monday to Friday with an option to work from home on agreed occasions. Participation in an out of hours on-call rota is also required, once established in the role. What will you be doing? This is a broad networking role with a heavy focus on security and firewall maintenance. Working with the areas of Web Support, DBA, Server & Storage and Projects to provide 2nd line LAN and firewall support. Help deliver strong IT Service Availability Take ownership and manage your network related service desk tickets, ensuring tickets are processed efficiently and effectively as per service desk process Interpretation and implementation of BAU firewall changes Maintenance of ongoing compliance and key controls such as threat monitoring, rule-base reviews and network device/firewall firmware patching DNS administration and IP Address management What we're looking for? Strong customer focus, displaying an understanding of what excellent internal and external customer service entails, with a 'can do' attitude Ability to work flexibly in a fast moving, pressured and changing environment. You will need to meet tight deadlines, at times under pressure to restore service to our customers Strong oral and written communication skills - ability to calmly deal with customer queries and issues, and to use appropriate language e.g. non-jargon. You may need to talk to customers of all levels of company seniority through incident resolution, and in some cases to remotely talk to the customer whilst using remote access software, where necessary. Ability to fully document network infrastructure and its processes A strong understanding of ITIL guidelines and methodologies Ability to manage a number of activities concurrently and drive them to completion A provider of quality work, taking pride in timely and accurate delivery A good team player, willing to share knowledge and collaborate with colleagues Ability to maintain excellent working relationships with Avios and any third parties Good time management and work prioritisation skills Comfortable working in an environment where change is constant Hunger to challenge and innovate the status quo Comfortable working with modern digital collaboration tools Experience working in a lean, agile or product-led environment is desirable for most roles Required Skills Network engineering background with at least two years working experience in firewall support utilising ITIL practices. Check Point R80.10 upwards with associated blades - Log analysis and firewall rule administration, SmartCentre management, IPSec VPN, Antibot, IPS & working knowledge of the GAiA OS. Palo Alto Networks. Next Gen Firewall with Threat Prevention. Configuration of Cisco Catalyst IOS - Switch/Route and port security. Juniper EX Switch & Route Network fundamentals - TCP/IP, DHCP, DNS, FTP, SMTP, LACP, Spanning-Tree, VRRP, HSRP, VLAN Trunking, Ethernet, VOIP, LLDP, CDP and SNMP. Hands on experience with core routing protocols - OSPF, EIGRP & BGP Packet apture troubleshooting Some working knowledge of the Linux OS Physical network installation, test plans and procedures Hardware/software maintenance - Patch management and upgrades. Desirable skills: SSL Certificate Administration Aruba Networks - Instant AP Wireless administration and Clearpass Layer 2 security services such as IP DHCP snooping, Maximum MAC and dynamic ARP inspection WAN technologies - VPLS, ADSL, PPPoE, PPPoA Virtual network technologies - GNS3, Virtualbox, VMWare Vulnerability scan management, tracking and remediation Solarwinds 11X authentication for wireless networks AWS VPC Architecture Hybrid Network Solutions Site Reliability Engineering SRE Essential Certification: Check Point CCSA R77.30 upwards Cisco CCENT and\or CCNA Palo Alto PCNSA Desirable Certification: Juniper JNCIA or similar working experience Cisco CCNP Security track Palo Alto PCNSA/PCNSE AWS Certified Advanced Networking/AWS Certified SysOps Administrator What we can offer? £45,000-£50,000 dependent on experience Annual Bonus (dependent on Company & Individual Performance) Company Pension Private Health Care Travel Insurance Exciting global travel industry discounts including flights with hotels, rail, cruises & tour operators also available through travel providers After a qualifying period (currently six months) you will be eligible to unlimited standby and premium standby fares for you and your nominees on the full BA network and numerous other partner airlines Discounts on BA flights and holidays from day one for you, your friends and family Life Assurance Cycle scheme 25 days annual leave, plus 2 days charity leave New Joiner Avios/Birthday Avios/Thank you Avios Discounted train fares Reduced Gym Membership at onsite gym Shuttle bus to/from Gatwick Airport (and town centre at lunch time) About the department Avios consists of teams working at International Airline Group (IAG) sites in Crawley, Warrington, Madrid, Chennai, New Delhi, Heathrow and New York. IAG Tech are charged with the responsibility for project managing all major and technology-based change across the business, and to provide the IT service to all internal system consumers, and to customers via web services. In both roles, IAG Tech is a vital part of the business' future as an enabler of growth, and as a provider of core operational services. About Avios Inclusion and diversity are integral to the success of Avios. We continuously encourage an organisational culture where colleagues with varying perspectives, life experiences and backgrounds can work together to achieve their and the organisation's potential. We also welcome discussions about flexible working. Please advise the Recruitment team should you require any reasonable adjustments to take part in the recruitment process, so that we can remove any barriers during the process. Want to know more about this role and the skills you require? Please click apply and you will be directed to our careers site where you can find out more. We look forward to receiving your application...... click apply for full job details
Apr 08, 2020
Contractor
At a glance Working within the Avios Network operations team, supporting customers and services to a high level of availability, this position is primarily to provide firewall and LAN support ensuring corporate networks remain secure and compliant. The team operates between the hours of 0 (on a shift basis) on site Monday to Friday with an option to work from home on agreed occasions. Participation in an out of hours on-call rota is also required, once established in the role. What will you be doing? This is a broad networking role with a heavy focus on security and firewall maintenance. Working with the areas of Web Support, DBA, Server & Storage and Projects to provide 2nd line LAN and firewall support. Help deliver strong IT Service Availability Take ownership and manage your network related service desk tickets, ensuring tickets are processed efficiently and effectively as per service desk process Interpretation and implementation of BAU firewall changes Maintenance of ongoing compliance and key controls such as threat monitoring, rule-base reviews and network device/firewall firmware patching DNS administration and IP Address management What we're looking for? Strong customer focus, displaying an understanding of what excellent internal and external customer service entails, with a 'can do' attitude Ability to work flexibly in a fast moving, pressured and changing environment. You will need to meet tight deadlines, at times under pressure to restore service to our customers Strong oral and written communication skills - ability to calmly deal with customer queries and issues, and to use appropriate language e.g. non-jargon. You may need to talk to customers of all levels of company seniority through incident resolution, and in some cases to remotely talk to the customer whilst using remote access software, where necessary. Ability to fully document network infrastructure and its processes A strong understanding of ITIL guidelines and methodologies Ability to manage a number of activities concurrently and drive them to completion A provider of quality work, taking pride in timely and accurate delivery A good team player, willing to share knowledge and collaborate with colleagues Ability to maintain excellent working relationships with Avios and any third parties Good time management and work prioritisation skills Comfortable working in an environment where change is constant Hunger to challenge and innovate the status quo Comfortable working with modern digital collaboration tools Experience working in a lean, agile or product-led environment is desirable for most roles Required Skills Network engineering background with at least two years working experience in firewall support utilising ITIL practices. Check Point R80.10 upwards with associated blades - Log analysis and firewall rule administration, SmartCentre management, IPSec VPN, Antibot, IPS & working knowledge of the GAiA OS. Palo Alto Networks. Next Gen Firewall with Threat Prevention. Configuration of Cisco Catalyst IOS - Switch/Route and port security. Juniper EX Switch & Route Network fundamentals - TCP/IP, DHCP, DNS, FTP, SMTP, LACP, Spanning-Tree, VRRP, HSRP, VLAN Trunking, Ethernet, VOIP, LLDP, CDP and SNMP. Hands on experience with core routing protocols - OSPF, EIGRP & BGP Packet apture troubleshooting Some working knowledge of the Linux OS Physical network installation, test plans and procedures Hardware/software maintenance - Patch management and upgrades. Desirable skills: SSL Certificate Administration Aruba Networks - Instant AP Wireless administration and Clearpass Layer 2 security services such as IP DHCP snooping, Maximum MAC and dynamic ARP inspection WAN technologies - VPLS, ADSL, PPPoE, PPPoA Virtual network technologies - GNS3, Virtualbox, VMWare Vulnerability scan management, tracking and remediation Solarwinds 11X authentication for wireless networks AWS VPC Architecture Hybrid Network Solutions Site Reliability Engineering SRE Essential Certification: Check Point CCSA R77.30 upwards Cisco CCENT and\or CCNA Palo Alto PCNSA Desirable Certification: Juniper JNCIA or similar working experience Cisco CCNP Security track Palo Alto PCNSA/PCNSE AWS Certified Advanced Networking/AWS Certified SysOps Administrator What we can offer? £45,000-£50,000 dependent on experience Annual Bonus (dependent on Company & Individual Performance) Company Pension Private Health Care Travel Insurance Exciting global travel industry discounts including flights with hotels, rail, cruises & tour operators also available through travel providers After a qualifying period (currently six months) you will be eligible to unlimited standby and premium standby fares for you and your nominees on the full BA network and numerous other partner airlines Discounts on BA flights and holidays from day one for you, your friends and family Life Assurance Cycle scheme 25 days annual leave, plus 2 days charity leave New Joiner Avios/Birthday Avios/Thank you Avios Discounted train fares Reduced Gym Membership at onsite gym Shuttle bus to/from Gatwick Airport (and town centre at lunch time) About the department Avios consists of teams working at International Airline Group (IAG) sites in Crawley, Warrington, Madrid, Chennai, New Delhi, Heathrow and New York. IAG Tech are charged with the responsibility for project managing all major and technology-based change across the business, and to provide the IT service to all internal system consumers, and to customers via web services. In both roles, IAG Tech is a vital part of the business' future as an enabler of growth, and as a provider of core operational services. About Avios Inclusion and diversity are integral to the success of Avios. We continuously encourage an organisational culture where colleagues with varying perspectives, life experiences and backgrounds can work together to achieve their and the organisation's potential. We also welcome discussions about flexible working. Please advise the Recruitment team should you require any reasonable adjustments to take part in the recruitment process, so that we can remove any barriers during the process. Want to know more about this role and the skills you require? Please click apply and you will be directed to our careers site where you can find out more. We look forward to receiving your application...... click apply for full job details
Systems Architect Would you like to join a team working on exciting, complex and cutting-edge projects? We currently have a vacancy for a Systems Architect at our site in Christchurch. As a Systems Architect, you will provide assured & articulate design of system functionality across the network & systems architecture and verify that the whole system's performance meets the necessary requirements. This role will provide you with the opportunity to work with the Engineering Manager, customers, project manager and senior engineering personnel. Your main responsibilities as a Systems Architect will involve: Articulating, defining and documenting subject expertise. Providing technical direction to engineers, ensuring teams are skilled, trained and competent such that technical capability objectives are fully achieved. Liaising with both internal and external stakeholders Your skills and qualifications: Experience in network systems/infrastructure design (Enterprise Architect, Visio, Excel, Word, Documentation) Experience reviewing, revising and agreeing complex network and system designs Experiences to include Network Management and Monitoring Systems Experience in Network security (firewalls and IDS) design and implementation. Knowledge of NGFW, Cisco ASA firewalls and VPN technologies Experience in WAN design and configuration Good understanding of VMware A working knowledge of SAN Technologies What we're looking for in you: Currently holding or have held recent CCNP, CCDA/P or equivalent Location: Christchurch Salary: £45,000 Benefits: Our employees receive an excellent benefits package which includes a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. We also offer a range of additional benefits such as flexible working, an employee assistance programme, Cycle2work and many local and national employee discounts. Some employees may also be eligible for an annual incentive. BAE Systems BAE Systems is one of the world's leading global defence, security and aerospace companies. We work at the cutting edge of technology, creating more than 100 new inventions every year for customers in over 100 countries. BAE Systems Air If you'd like to make a real difference where it counts, BAE Systems is the place for you. From keeping soldiers, sailors and pilots safe to helping countries prosper, from developing the next generation of supersonic aircraft to investing in the next generation of super-smart talent - at BAE Systems, we work together to give our customers an essential edge in protecting the things that really matter. Lives, livelihoods, ways of life. As part of our Air team, you could be working at the edge of what is technologically possible, shaping the future to ensure our customers are ready to face challenges we cannot even imagine today. You could be developing and evolving the technologies that will defend the UK for generations to come and supporting our customers around the globe. Join us and you'll be encouraged and rewarded to excel in this important work. Apply your talent where it counts. We recognise that an inclusive and diverse workplace - where all employees feel respected, valued and able to achieve their full potential - is vitally important. Not only does it inspire creativity and collaboration, it's good for business. We celebrate our differences and believe our diverse skills, abilities and perspectives strengthen our culture and our overall performance. We welcome applications from all suitably qualified people. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and/or your place of birth may limit those roles that you can perform for the organisation ...... click apply for full job details
Apr 08, 2020
Full time
Systems Architect Would you like to join a team working on exciting, complex and cutting-edge projects? We currently have a vacancy for a Systems Architect at our site in Christchurch. As a Systems Architect, you will provide assured & articulate design of system functionality across the network & systems architecture and verify that the whole system's performance meets the necessary requirements. This role will provide you with the opportunity to work with the Engineering Manager, customers, project manager and senior engineering personnel. Your main responsibilities as a Systems Architect will involve: Articulating, defining and documenting subject expertise. Providing technical direction to engineers, ensuring teams are skilled, trained and competent such that technical capability objectives are fully achieved. Liaising with both internal and external stakeholders Your skills and qualifications: Experience in network systems/infrastructure design (Enterprise Architect, Visio, Excel, Word, Documentation) Experience reviewing, revising and agreeing complex network and system designs Experiences to include Network Management and Monitoring Systems Experience in Network security (firewalls and IDS) design and implementation. Knowledge of NGFW, Cisco ASA firewalls and VPN technologies Experience in WAN design and configuration Good understanding of VMware A working knowledge of SAN Technologies What we're looking for in you: Currently holding or have held recent CCNP, CCDA/P or equivalent Location: Christchurch Salary: £45,000 Benefits: Our employees receive an excellent benefits package which includes a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. We also offer a range of additional benefits such as flexible working, an employee assistance programme, Cycle2work and many local and national employee discounts. Some employees may also be eligible for an annual incentive. BAE Systems BAE Systems is one of the world's leading global defence, security and aerospace companies. We work at the cutting edge of technology, creating more than 100 new inventions every year for customers in over 100 countries. BAE Systems Air If you'd like to make a real difference where it counts, BAE Systems is the place for you. From keeping soldiers, sailors and pilots safe to helping countries prosper, from developing the next generation of supersonic aircraft to investing in the next generation of super-smart talent - at BAE Systems, we work together to give our customers an essential edge in protecting the things that really matter. Lives, livelihoods, ways of life. As part of our Air team, you could be working at the edge of what is technologically possible, shaping the future to ensure our customers are ready to face challenges we cannot even imagine today. You could be developing and evolving the technologies that will defend the UK for generations to come and supporting our customers around the globe. Join us and you'll be encouraged and rewarded to excel in this important work. Apply your talent where it counts. We recognise that an inclusive and diverse workplace - where all employees feel respected, valued and able to achieve their full potential - is vitally important. Not only does it inspire creativity and collaboration, it's good for business. We celebrate our differences and believe our diverse skills, abilities and perspectives strengthen our culture and our overall performance. We welcome applications from all suitably qualified people. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and/or your place of birth may limit those roles that you can perform for the organisation ...... click apply for full job details
We are currently looking for an experienced Infrastructure Architect to join our IT Team. The role ensures all technology is working at optimal levels and support the development of new technologies and effective cyber security to drive Benenden Health forward as a business. Key Responsibilities will include: Implement an effective, resilient, responsive and secure IT Infrastructure. Take the technical lead for relevant IT projects and provide technical support where required. Engage with suppliers to confirm that their technical delivery is consistent with agreed designs and outcomes. Support the implementation of technologies or methodologies to support the business plan Effective documentation of IT infrastructure and implemented solutions. Architecting complex IT infrastructure projects across the organisation. To advise on new technologies and direction and provide technical input into the development of the Benenden systems. Support the delivery of Cyber Security by adopting a proactive and innovative approach to continuous improvement. We are interested to hear from candidates how have a proven track record in: Professional IT/IS qualifications such as MCSE or MCITP Enterprise Administrator. Educated to degree level or equivalent. Strong customer service ethos at all levels supported by ITIL Experience and qualifications. Broad & deep understanding of complex IT environments and infrastructure architecture. Technical experience in core technologies (Windows, Azure & Office365, VMware, Cisco and Avaya). Thorough understanding of IT security Planning major and complex projects across the organisation. Management of 3rd party suppliers. Excellent presentation and communication skills. Strong analytic and problem-solving skills As a valued colleague we offer you a competitive salary, generous annual leave entitlement, excellent defined contribution pension scheme, onsite gym membership and the opportunity to join a fun and highly professional team. For full information please refer to the role profile...... click apply for full job details
Apr 08, 2020
Full time
We are currently looking for an experienced Infrastructure Architect to join our IT Team. The role ensures all technology is working at optimal levels and support the development of new technologies and effective cyber security to drive Benenden Health forward as a business. Key Responsibilities will include: Implement an effective, resilient, responsive and secure IT Infrastructure. Take the technical lead for relevant IT projects and provide technical support where required. Engage with suppliers to confirm that their technical delivery is consistent with agreed designs and outcomes. Support the implementation of technologies or methodologies to support the business plan Effective documentation of IT infrastructure and implemented solutions. Architecting complex IT infrastructure projects across the organisation. To advise on new technologies and direction and provide technical input into the development of the Benenden systems. Support the delivery of Cyber Security by adopting a proactive and innovative approach to continuous improvement. We are interested to hear from candidates how have a proven track record in: Professional IT/IS qualifications such as MCSE or MCITP Enterprise Administrator. Educated to degree level or equivalent. Strong customer service ethos at all levels supported by ITIL Experience and qualifications. Broad & deep understanding of complex IT environments and infrastructure architecture. Technical experience in core technologies (Windows, Azure & Office365, VMware, Cisco and Avaya). Thorough understanding of IT security Planning major and complex projects across the organisation. Management of 3rd party suppliers. Excellent presentation and communication skills. Strong analytic and problem-solving skills As a valued colleague we offer you a competitive salary, generous annual leave entitlement, excellent defined contribution pension scheme, onsite gym membership and the opportunity to join a fun and highly professional team. For full information please refer to the role profile...... click apply for full job details
Head of IT Service Delivery - Mid Kent - Up to £70,000 plus benefits - April/May Start My client has an excellent opportunity for a hands on Head of IT Service Delivery to play a key part across the business and the IT department creating and improving the current service delivery model. My client offers an excellent working environment, modern offices, on-going training and development and a competitive benefits package. As the Head of IT Service Delivery this role will involve a wide variety of tasks such as; Creating the IT Service Desk processes for management and escalations Introduce, train an embed ITIL service management across the group Working with internal IT Development and Project teams to ensure smooth delivery of any new changes Creating release management and disaster recovery processes Plan, develop and implement the IT budget across the team Training and development with the team to ensure excellent customer service Managing service desk performance and reviewing staff weekly/monthly via 1:2:1's Manage all facilities at both the Kent and London office Oversee purchases of all IT software, hardware, office equipment and furniture Skills Required Excellent leadership and people management skills Excellent customer facing/customer service skills Previous experience as an IT Service Delivery Manager managing a Service Desk team ITIL Qualified with expert knowledge of ITIL disciplines A technical support background with a broad exposure to Microsoft products and IT infrastructure including Azure Experience of outlining security and IT policies and ensuring systems data and security compliance An excellent understanding of supporting the following technologies is required; Office 365 support and security admin and monitoring MS Exchange Azure, Azure Security Centre admin and monitoring , Azure Virtual Machine Firewalls and NSGs management Active Directory Physical and virtual server management Storage and backup LAN/WAN and Cisco ASA Firewalls ACL/statics management Remote VPN tunnels and site-to-Site VPN tunnels knowledge of security planning, reviews and penetration testing Suitable candidates will be contacted within 24 hours of applying...... click apply for full job details
Apr 08, 2020
Full time
Head of IT Service Delivery - Mid Kent - Up to £70,000 plus benefits - April/May Start My client has an excellent opportunity for a hands on Head of IT Service Delivery to play a key part across the business and the IT department creating and improving the current service delivery model. My client offers an excellent working environment, modern offices, on-going training and development and a competitive benefits package. As the Head of IT Service Delivery this role will involve a wide variety of tasks such as; Creating the IT Service Desk processes for management and escalations Introduce, train an embed ITIL service management across the group Working with internal IT Development and Project teams to ensure smooth delivery of any new changes Creating release management and disaster recovery processes Plan, develop and implement the IT budget across the team Training and development with the team to ensure excellent customer service Managing service desk performance and reviewing staff weekly/monthly via 1:2:1's Manage all facilities at both the Kent and London office Oversee purchases of all IT software, hardware, office equipment and furniture Skills Required Excellent leadership and people management skills Excellent customer facing/customer service skills Previous experience as an IT Service Delivery Manager managing a Service Desk team ITIL Qualified with expert knowledge of ITIL disciplines A technical support background with a broad exposure to Microsoft products and IT infrastructure including Azure Experience of outlining security and IT policies and ensuring systems data and security compliance An excellent understanding of supporting the following technologies is required; Office 365 support and security admin and monitoring MS Exchange Azure, Azure Security Centre admin and monitoring , Azure Virtual Machine Firewalls and NSGs management Active Directory Physical and virtual server management Storage and backup LAN/WAN and Cisco ASA Firewalls ACL/statics management Remote VPN tunnels and site-to-Site VPN tunnels knowledge of security planning, reviews and penetration testing Suitable candidates will be contacted within 24 hours of applying...... click apply for full job details
Fujitsu First Line Support Agent Location: Fujitsu - Bracknell - RG12 Day shifts - start on £9.00 raising to £10.19 Hours: 40 hours a week on a rolling rota between the hours of 07:00 to 19:00 This is an ideal opportunity to progress your IT career within Fujitsu - as an IT organisation boasting global partnerships with the world's leading IT providers, including Microsoft, Cisco, Citrix and VM Ware. So if you want to really kick-start your IT career, apply here to begin the journey. Job Description: Fujitsu's Service Desk supports around 250,000 Ministry of Defense users globally 24 x 7, for fault reporting and providing end-to-end operational service. We are looking for reliable and enthusiastic customer service agents to join our expanding IT team. Normal working hours will be distributed on a shift basis between 07:00 and 19:00 on weekdays, weekends and bank holidays. But as a guide, individuals will usually only need to work one weekend in 8. Key Accountability: · Obtaining accurate user/fault information and logging all details on the call management system · Providing first-line technical support & troubleshooting · To provide levels of customer service in line with contractual SLA's and internal call quality targets. - Full training will be provided in a classroom based and budding system. Skills - Required: · Excellent customer service skills · Basic knowledge of IT · An analytical approach to problem solving · A commitment to the customer and to continuous learning and personal development · Good interpersonal skills · High personal standards · Tolerance of stressful situations · An ability to work well within a team. Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age...... click apply for full job details
Apr 08, 2020
Seasonal
Fujitsu First Line Support Agent Location: Fujitsu - Bracknell - RG12 Day shifts - start on £9.00 raising to £10.19 Hours: 40 hours a week on a rolling rota between the hours of 07:00 to 19:00 This is an ideal opportunity to progress your IT career within Fujitsu - as an IT organisation boasting global partnerships with the world's leading IT providers, including Microsoft, Cisco, Citrix and VM Ware. So if you want to really kick-start your IT career, apply here to begin the journey. Job Description: Fujitsu's Service Desk supports around 250,000 Ministry of Defense users globally 24 x 7, for fault reporting and providing end-to-end operational service. We are looking for reliable and enthusiastic customer service agents to join our expanding IT team. Normal working hours will be distributed on a shift basis between 07:00 and 19:00 on weekdays, weekends and bank holidays. But as a guide, individuals will usually only need to work one weekend in 8. Key Accountability: · Obtaining accurate user/fault information and logging all details on the call management system · Providing first-line technical support & troubleshooting · To provide levels of customer service in line with contractual SLA's and internal call quality targets. - Full training will be provided in a classroom based and budding system. Skills - Required: · Excellent customer service skills · Basic knowledge of IT · An analytical approach to problem solving · A commitment to the customer and to continuous learning and personal development · Good interpersonal skills · High personal standards · Tolerance of stressful situations · An ability to work well within a team. Kelly Services are acting as an Employment Business in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age...... click apply for full job details
