1420 Cisco jobs

About C Space C Space is a pioneering consumer collaboration consultancy with offices in Boston, New York, San Francisco, London and Tokyo. Our promise to our clients is to deliver 'Customer Inspired Growth' - over the years we have helped clients like Twitter, Samsung, McDonald's, British Airways, Orange and Heinz grow by developing new products, services and communication together with their customers . Most of our clients have worked with us for a number of years and about 80% keep coming back for more every year: building long-lasting relationships with our clients is the key ingredient to our success. Over the last year we have won six insight and innovation awards. Insight at C Space isn't like insight at other agencies; it's faster, more entrepreneurial and more integrated. And it doesn't just focus on finding the 'truth' but more importantly on leveraging that truth with those who matter in our clients' organisation: we truly care about and organise ourselves around having impact on our clients' business - by either making them or saving them some money. To help us make good on our promise to clients, we've developed four differentiating capabilities: 21st Century Research: a proprietary tool-kit that allows our clients to listen to and co-create with their customers in an ongoing, iterative way using private, moderated online communities Employee Crowdsourcing: best-in-class expertise that allows us to consult on and manage high-profile (employee) crowdsourcing assignments Business Solutions: a team of outstanding insight, innovation and brand consultants who specialise in high-impact, live project-work Creative Services: a team of designers who develop the creative behind new campaigns, branding and our storytelling offer - in conjunction with the other teams or stand-alone We pride ourselves on our friendly but high-performing culture. We love people who are self-starters, see the glass as half-full and thrive in a fast paced, entrepreneurial environment: six directors of the EMEA business have started their career at C Space as entry level consultants. We tend to attract people who are curious about the world and who have been able to match this curiosity with the ability to problem-solve challenges for clients in marketing and insight departments. Ultimately, there are five traits that all our people have in common: Ambition Collaboration Appetite to learn Resourcefulness Humour We are passionate about our people and proud of our culture. We have six 'behaviours' to ensure that we are delivering fantastic work, continuing to learn and develop and building a high-performance culture which creates opportunities for those who work here: I've got this: taking responsibility, doing what we say we will. Only accept awesome: delivering high quality work that we are proud of and has impact. Show the love: celebrating successes & ensuring everyone has a voice. Do what scares you: challenging ourselves, taking risks and learning more. Tell it like it is: being honest and freeing ourselves from "office politics" and "hidden agendas" Open up and listen: Listening first and fully before we respond or react You can find out more about our culture on our culture page - and through this video - Some examples of our work: British Airways: bringing flatbeds to business - a smarter way to fly Santander: launching the world's biggest bank in the world's biggest market Kraft Heinz: customer inspired product innovation Jaguar Land Rover: helping convert consumer truth into business strategy McDonalds: co-creating the restaurant of the future Etihad: redefining luxury at 30,000 feet Samsung: inspiring laundry solutions for developing markets To learn more, visit or follow us on LinkedIn or on . C Space is a part of DDB, a division of Omnicom Group Inc. Who You Are You have a strong passion for working in pharmaceutical/biotech/life science industries. You're likely to have a strong track record of 4+ years of hands-on insight (qual), innovation, brand planning or customer experience. You are comfortable applying qualitative, human centered design, and behaviour-based research methodologies to inform new strategies, product and service solutions. You are naturally curious, creative, analytical, energetic and are adept at creating, executing and analysing primary and secondary research enquiries to guide clients' most important decisions. You have experience adhering to health businesses' compliance requirements and/or regulations in EMEA and appreciate the importance of handling and safeguarding data in a responsible manner. You are someone who has a coaching mindset and gets their energy and satisfaction from getting the best out of those around you. You demonstrate gravitas and EQ in interactions: you can manage relationships with both senior and junior team members, and bring people of all levels into exploring solutions to given problems and communicating those solutions in a way that ensures buy-in. Most importantly, you are looking to make a difference every day at a growing, dynamic company - which means you are comfortable with ambiguity and can flex accordingly. About the Role As a Senior Research Manager you will have primary responsibility for leading your own account teams comprised of Consultants and Associate Consultants. You will make judgement calls about how projects should run and demonstrate ownership of some of our most important health engagements. You will cultivate and grow strong relationships with our healthcare clients and our clients' most important customers to earn their trust, advocate for their needs, and develop audience / therapy area expertise. You will sit within a team of about 20, with your primary focus being health work. This practice area is expected to grow and change, so you must be able to discuss the benefits of our approach and philosophy with senior clients and prospects credibly. You will need to be adaptable and able to demonstrate a growth mindset and passion for new ways of working - always being on the lookout for how we can add value to our clients in the health space. What You'll Do Partner with clients to define long term visions, goals and growth strategies; deliver critical thinking about patients/physicians/caregivers, the market and your clients' businesses to create impact As an account leader, you will be responsible for the strategic direction of the client relationships and be accountable for the quality of our work, and our retention and expansion efforts. You will lead key projects with the support of a more junior team - with key success parameters for a 'typical' project being: Making sure that everything happens when it should - managing both more junior team members' time and ensuring that you're pulling in Associate Directors / Directors at the right time Owning client briefs autonomously and ensuring all work meets clients' objectives and is delivered to a high standard Designing 1st class research enquiries that are progressive and push our clients' boundaries Delivering inspiring outputs to client expectations and articulating actionable recommendations Delivering on time and within budget Coaching junior consultants throughout, providing and asking for feedback Lead and mentor C Space Health teammates to apply insight, innovation and human centered design methodologies to drive deep impact for clients in the health industry Support business development - work with your Associate Director, Director and Senior Sales Manager to identify and develop new client relationships (particularly in biotech, medtech, care provider and boutique pharma organizations) Assist the team with regulatory tasks to ensure compliance with clients' and healthcare regulations Continuously build on your understanding of the clients' world and the people they serve (customers, patients, providers). Stay current on issues/trends affecting the health sector and contribute to our learning culture Liaise closely with the London Leadership Team and other business functions (e.g. Recruitment, Prototyping, Open Innovation, Data & Analytics) to deliver excellent service to our health clients and unlock opportunities to add value Desired Skills & Ethos 4+ years of relevant, hands-on insight experience A passion for the healthcare/pharmaceutical industry Ability to surface insights, and provide a consultative point-of-view to inform clients' decision making Ability to set priorities and manage expectations Strong client relationship management skills Superb business writing, verbal communication and presentation skills Superior analytical skills Strong MS Office Suite skills (Excel, Word, and PowerPoint) Great at working in a collaborative team environment..... click apply for full job details

This is a great opportunity for a 3rd Line Network Support/Engineer to provide network and support for Cisco voice infrastructure. The right candidate will act as the main point of contact for voice infrastructure issues, with a number years' experience delivering support in pressurised environments...... click apply for full job details

The Role: Network Engineer (CCNA) Location: Central London Package: £35k plus benefits. Overview: We've got a really interesting network engineering role at the moment for a rapid growth ISP that have been funded to the tune of £50m+. It's a network engineering role and the environment is mixed between Cisco and Huawei so our thinking is that for this role, we need a data network "Technologist" rather than someone who has strictly nailed their colours to the mast by way of one of the main vendors but happy to consider options from the various backgrounds - although the reality is the technology is likely more on the Cisco side, which is why we are asking for a CCNA calibre engineer with both accreditation and experience to match. This environment is going to be different to most of the other companies out there - the technology is brand new & cutting edge, but the culture and chance to influence in our opinion, is something that makes this quite a unique technical department. They are live, they have the funding and they have a significant amount of knowledge inside the business both technical and operational with some proven players who have built and deployed successful telecoms networks in previous ventures so everything is set up for this to work, and the key now is to recruit on a permanent basis, a number of network focused specialists with the network engineer role being a position that will cover both core network and operational support. If you are looking for a structured, large team environment that is heavily process driven then this probably isn't for you but if you enjoy the start-up mentality with the safety net of significant finding and knowledge, it's worth having a chat to explore in more detail. It's Monday to Friday, normal working hours and on call will likely be around 1 week in 5. So - who are you? The key is going to be the routing protocol knowledge. It's an ISP so ideal would be MPLS knowledge within an ISP and the typical associated technologies - BGP, OSPF etc. It's not a job for a paper CCNA, more a role for someone that offers the commercial experience alongside the attitude to join an expanding department and fit in with the fluid style nature of what a young technology company can look like. If this Network Engineering role sounds like something you are interested in, and you want to move away from the big company, big team culture and join one of the fastest growing environments around, then get in touch as we would love to set up a chat.

We're looking for NOC Engineers to join our Network Operations Centre at the Warwick office. Providing support to customers and engineers you'll play a pivotal part in ensuring one of our largest projects runs smoothly. About this role: You'll monitor the system utilising tools such as System Center Operations Manager, Cisco Prime, Solarwinds and McAfee ePO to report and investigate potential issues ..... click apply for full job details

Service Analyst Location: Telford Salary: £30,000 - £35,000 Triad's client is seeking a Service Analyst to join their existing team in a permanent capacity. Our client is one of the UK's leading providers of telecommunications. They are well known for their contribution and deployment of Gigabit Ethernet projects working on the deployment of next generation digital infrastructure into the public sector, businesses community, mobile operations and homes. With bold plans, and partners signed up, to deploy fibre direct to 5 million homes and businesses, you can be part of this exciting expansion and play a key part in transforming the digital capabilities of towns and cities up and down the country in the UK's fibre roll out. Job Overview: We are looking for a talented technical service representative to join the team utilising problem-solving skills in an exciting and fast-paced environment whilst providing exceptional customer service that is the foundation of our company. You will be following ISO and ITIL practices supporting our partners during troubleshooting activities as well as interacting and coordinating contractors and suppliers to see incidents through to closure. Responsibilities Provide an elevated level of customer troubleshooting under incident management, problem management and service request fulfilment across the portfolio to achieve incident resolution within set SLAs. Handling functional customer escalation requests, liaising with internal departments. Supporting colleagues within the Technical Service Centre with any technical escalation requests. Identification of any skill gaps within the team and partners, supporting training requirements with workshops and validation of knowledge. Communicate with third parties and Emergency Restoration Services (ERS). To understand and work as part of our major incident process. To be successful in this role you'll need: 5 GCSEs including English & Maths at Grade C or equivalent Technology/telecoms sector and competitor awareness Cisco hardware Networking principles - IPv4 and routing Twelve months on a service desk or a similar customer-facing role. Troubleshooting Internet Services including DSL, Ethernet, Firewalls and VoIP Able to take in and retain information quickly and accurately Highly organised, self-motivated and able to work to deadlines Tailors information to the audience Assertive but remaining calm and professional under pressure. Passionate about delivering customer service excellence Desirable Skills: Higher education or additional technical qualifications ITIL Foundation v3 or higher Nokia, Juniper & Calix hardware Knowledge of SonicWall firewalls Networking knowledge - IPv6 Experience of dealing with GPON and FTTH Complex solutions diagnostics (MPLS) and fault management GPON & FTTH diagnostics and fault management Willing to attend workshops for internal staff and customers delivering training presentations Benefits: Holidays starting at 23 days per annum - rising to 28 days after 7 years (1 extra day per year) plus 8 paid bank holidays; Employee Bonus Scheme; Flexi-time policy. Free Broadband and VoIP for Employees; External Training programmes in support of individual performance enhancement and career development; Culture of internal promotion; Long Service Awards and more….. Other information If this role is of interest to you or you would like more information, please contact Tommy Parker or submit your application now. Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief. Triad Group Plc acts as an Employment Agency for this permanent position.

IT Server Technician Your new company An exciting new opportunity has arisen for a skilled Server Technician to join a rapidly growing team based in Grays Essex, providing third line server and infrastructure support to clinicians and corporate services. Your new role Supporting the Technical Infrastructure Manager you will be responsible for monitoring and maintaining the virtual server environment and applications whilst ensuring service requests are responded to in line with the agreed service level agreements. You will provide guidance, advice and training to the first and second line technicians on incident and problem resolution. What you'll need to succeed In order to succeed you will have sound technical knowledge of Microsoft Active Directory and be capable of administering Windows Servers 2008 - 2016. You will be experienced in VMWare 6.0 or a later virtualisation infrastructure technologies across a windows environment. You'll be well versed with Cisco networking and EMC storage platforms. What you'll get in return In return you will be offered a competitive salary of up to £30,000 per annum depending on experience, 27 days annual leave including other NHS benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now on . If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Transition Engineer - 3rd Line Field Engineer Location: Whiteley Salary: Up to £50,000 My client is an IT Solutions company, who are looking to recruit a passionate individual to join their team of Service Engineers. You'll be responsible for implementing a wide range of technical solutions for customers and will work closely with the design and project management teams to ensure all projects are efficiently and effectively delivered. Key responsibilities: You'll be providing multiple technical skills covering all aspects of IT or any given solution; Implementation, migration, troubleshooting, server infrastructure, network infrastructure, cloud and communications platforms You'll communicate with internal staff, 3rd parties and customers You'll lead the technical aspects of solution delivery You'll be required to produce best practice product implementation and documentation throughout the projectYou will also be a part of an on call team with occasional 24/7 responsibilities (which will be remunerated accordingly) Skills Required: Previous experience of 2nd/3rd line technical support within an MSP provider Technical Skills: Server hardware installation, configuration and support experience HP ProLiant, Dell, etc. Network installation, configuration and support experience HPE Aruba/Procurve, Cisco, MPLS, VPN, SD-WAN Shared storage installation, configuration and support experience NetApp FAS/E-Series, NFS, iSCSI, FC Cisco router and switch installation and support experience (CCNA or above) ISR, ASA, Meraki VMware vSphere/Hyper-V installation and support experience (VCP/MCSE) Standalone, Cluster Microsoft Windows Server installation and support experience (MCITP / MCSE) All versions to current Microsoft Office 365 implementation, configuration, support experience OneDrive, SharePoint, Exchange Online, etc. Microsoft Exchange Server installation, migration and support experience All versions to current Citrix XenApp/XenDesktop, RDS installation and support experience (CCA/MCSE) Shared desktop, VDI Microsoft Azure implementation, migration and support IaaS, Backup, DR Active Directory implementation, configuration, support experience This role also includes great benefits and incentives that you can enjoy as an employee. Including a pension scheme, bonus packages, and flexible working hours. If this is the right opportunity for you then please apply below or for more information, please contact Millie Carter at Sanderson Recruitment on or please email

CP 40 - Networks Manager Location: Hertfordshire Salary: £Competitive Overview First Military Recruitment are currently recruiting a Networks Manager for a rapidly growing part of the world's largest telecommunications service provider. You will be reporting into the Head of Networks and Infrastructure and will lead the day to day running of the client's network and systems, whilst overseeing the department budget, the network team works closely with the IT/Infrastructure team who look after the client's internal customers. Duties Installation, documentation, maintenance of network and server infrastructure: This includes Linux servers (Postfix, NGINX, ISC BIND, PowerDNS, ISC DHCP) VMWare/Cloud Infrastructure (including Hypervisors, SANs, iSCSI, Docker) DWDM Network (MRV/ADVA ROADM) Layer3 IP Network (Juniper MX) Layer 2 Network (Juniper Core Switches & Firewalls, HP/Aruba Switches) Monitoring systems (eg. Nagios/Opsview/Cacti) Customer facing systems (Web Servers/Request Tracker/Customer Portal) Phone system (VoIP - Asterisk/Cisco/Polycom/Digium/Grandstream/2N) Be a point of contact and escalation for other members of the department for more complex technical or network issues Ideally have some basic knowledge of scripting/programming (PHP, HTML, Java, C#) Have some knowledge of systems automation (e.g. Ansible/Chef/Puppet) Work with 3rd party connectivity providers and the FM department for cable/equipment installation Conduct/lead project work for internal & customer projects (cctv, access control, PCs, multimedia/av) Desirable skills: Can display some knowledge of at least 2 of the following Routing - JunOS/eBGP/iBGP/OSPF/CIDR/VRRP/IPv6 Switching - VLANS/LACP/PoE/STP/RSTP/MSTP Servers - Windows/Centos/Ubuntu General - DHS/DHCP/SMTP/SSH In time, subject to performance and training participate in an on-call rota providing out of hour About You: Proven track record working in a team Self-motivating and to work autonomously An in-depth understanding of the OSI networking model, switching, and routing Analysis skills to accurately interpret conversations into support tickets Familiarity with network monitoring tools and protocols You must be willing to undergo full security checks CP 40 - Networks Manager Location: Hertfordshire Salary: £Competitive Overview

Linux Systems Administrator A leading application and software development house are seeking an experienced Linux Systems Administrator to join their Bedfordshire office on a contract basis with immediate effect. The successful Linux Systems Administrator will join the team responsible for the ensuring the availability and performance of the internal development platforms as was as the large hosting environment, working to guarantee the SLA's needed to enable optimal performance. It will require a pro-active approach to infrastructure availability, utilising configuration management and automation to build and maintain an efficient and robust system. The ideal Linux Systems Administrator will have proven experience building, supporting and migrating Linux infrastructure of various flavours, as well as some exposure to cloud technologies for future projects. Linux Systems Administrator - Essential Experience: Building and maintaining Linux infrastructure Configuration management - Puppet/Ansible Load balancing - Haproxy, Keepalive, Nginx Bash scripting Webhosting/PHP/LAMP stack platform experience Experience with the following would be a plus: Azure and/or AWS Monitoring system implementation- Nagios, ELK, Solarwinds etc. CentOS, RedHat and Solaris experience Cisco Networking The successful Linux Systems Administrator will be available for interviews on the week commencing the 23rd September.

The role will involve supporting the existing infrastructure including servers, storage, network, data and applications as well as project based work to improve and enhance the infrastructure environment. The Systems Administrator will have a solid background working within a busy IT team, with experience in designing and implementing technical solutions, supporting of servers, desktops, and operating systems. We are looking for an individual with strong technical troubleshooting and problem solving skills and experience. In addition, depending on projects and tasks, the individual will be required to be available for queries during out of office hours and will be expected to deal with any system issues as and when they occur. Technical / Work-based Skills Essential Strong technical knowledge of: * Networking in general, (Cisco), Routers, Firewall and VPN skills * Microsoft Active Directory * VMware 6.5 Configuration and Administration * Knowledge of backup systems (preferably CommVault) * Security patching, McAfee AV and Encryption. * Distributed File System (DFS) * RDS 2016 administration * Windows 2012/2016 Clustering Desirable * ITIL Foundation Certificate (V2) * MCP (Microsoft Certified Professional) accreditation * MCDST (Microsoft Certified Desktop Support Technician) * VMWare VCP

The role will involve supporting the Service Desk with 2nd line queries or escalating to 3rd line where necessary. Having knowledge of as many of the following as possible would be advantageous: * Networking in general, (Cisco), Routers, Firewall and VPN skills * Microsoft Active Directory * VMware 6.5 Configuration and Administration * Knowledge of backup systems (preferably CommVault) * Security patching, McAfee AV and Encryption. * Distributed File System (DFS) * RDS 2016 administration * Windows 2012/2016 Clustering Desirable * ITIL Foundation Certificate (V2) * MCP (Microsoft Certified Professional) accreditation * MCDST (Microsoft Certified Desktop Support Technician) * VMWare VCP

EMEA Datacentre Engineer Our client has an exciting opportunity for a Data Centre Engineer to work on a number of projects and influence how the system is shaped and designed. The Data Centre Engineer implements, maintains and develops key technologies including computer hardware platforms, enterprise storage, virtualisation and backup & data replication technologies within the North American and EMEA datacentres. Reports to: IT Datacentre Services Director. Location Christchurch, Dorset. Salary: highly negotiable with excellent benefits. As the Data Centre Engineer your skills and qualifications will ideally include: Experience of supporting similar technologies within a structured service delivery framework SME with strong hands on capabilities for a wide range of technologies, including backup, compute, VMware, storage and related technologies Good interpersonal, communication and team working skills Detailed planning, prioritising and technical design capabilities Strong systems analysis, documentation and troubleshooting experience Essential requirements: Working experience of EMC VNX storage arrays or AFA solutions including Pure Storage arrays Minimum of 5 years' experience of working with VMware - experience of supporting vSphere 6 or later essential. VCP 6.5 qualification highly desirable Experience of Cisco UCS or other blade centre technologies Experience of Commvault, EMC Networker or similar enterprise backup solutions Experience of working in datacentres (COLO) and onsite server rooms Desirable experience: Cisco Nexus fabric switch management Good understanding of Fibre Channel Networking principals EMC RecoverPoint VMware Horizon View vRealize Operations Manager Good understanding of networking topologies, security principles, backup and replication technologies Good understanding of storage principles and technologies Keywords : Datacentre, EMC, VNX, AFA, VMWARE, WSphere, VCP, Cisco, IT EMEA Datacentre Engineer Location: Christchurch, Dorset Salary: highly negotiable with excellent benefits

To provide a high level of technical ability within first and second line support for our Service desk, and to be an escalation point within the team, as well as mentoring and training junior members of staff. You will be expected to proactively provide technical advice and analysis for customers to help define and explain solutions, improvements and changes for the benefit of their Business and IT systems. You will provide technical excellence within projectwork and service requests, in terms of planning, resource, implementation and customer service You will work to drive performance in terms of team effectiveness and provide KPI information to drive continual improvement and departmental efficiencies. You will be responsible for delivering the products and services that we offer to our customers in-line with our KPIs, measures and SLAs You will provide an exemplary service to our customers in terms of technical support, project work and customer service, and lead by example in delivering a service desk that we can all be proud of. You will be expected to continue your technical and personal development to upskill your areas of expertise to better support our customers and to grow the scope of your role. To provide 1stand 2ndline support for the Service desk To ensure accurate information is recorded and logged on the system To proactively design and implement projects for clients To act as Technical Project Lead on team projects To review major client infrastructure and help to create customised development plans Secondary Role Strive to achieve the targets defined in the Service desk KPIs Update and maintain customer documentation and audit To provide on-call cover when required What we will be looking for in you: We are seeking a highly motivated person to join our technical team with a high level of technical expertise. With your exceptional communication skills and your passion for motivating a team, you will be committed to delivering excellence. You will have the ability to implement change and drive improvements whilst working as part of a well-established team. Here at Microcomms, we aim to create a working culture that is inclusive to all and believe that our ethos and culture provides a unique proposition within the region, one which respects, values and celebrates the ever increasing need to communicate and collaborate. We want to attract the best talent there is. Key Skills Required - Essential To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Expert knowledge/hands-on experience of managing, implementing and supporting: IP networks (VPN, Vlan, DNS, DHCP and IP routing) Implementing Server products (Active Directory, WSUS, Fileservers, SQL) Active hardware (Firewalls, switches, routers and NAS/SANs) Wifi (Configuring and securing) Project Management (Technical sales/design, project lead and implementation) Deploying Office, Office 365 and Exchange migrations. Virtualisation products Security related qualification or relevant experience Backup systems (Veeam, Solarwinds etc) Key Skills Required - Desirable The design and administration of wireless systems. Experience of hosted or cloud based VOIP/SIP telephony systems (ie. Skype/Lync, NEC, VoiceFlex etc). Cisco or Microsoft or ITIL certifications Knowledge of Azure Experience working with data cabling Knowledge of Audio-visual equipment or CCTV Working towards industry recognised IT Certifications an advantage Personal Attributes Must work well with little supervision both individually and in a team environment, and work well under pressure A flexible, motivated approach and positive outlook The ability to understand technical support issues, and provide initial support and diagnosis To ensure that all tasks are carried out with due regard to Microcomms Professional Services Ltd's quality procedures, any Health and Safety regulations and current company law e.g. the Data Protection Act and Inland Revenue requirements Excellent communication skills with a pro-active interpersonal style Attention to detail to ensure successful delivery of all technical requirements Self-motivated to expand technical knowledge Ability to own customer relationship to ensure successful delivery of all technical requirements Calm and composed manner with the ability to work logically to provide resilient troubleshooting service To provide on-call cover when required (rotation) A thorough and meticulous work ethic Reasoning ability Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardised situations.

Senior 2nd Line Support | Gloucester Your new company A niche and fast-growing technology business are currently seeking an enthusiastic 2nd Line Support Engineer to join their established team located in Gloucester. This is an excellent opportunity to join an ambitious organisation with long term progression, an enviable career path and a collaborative working environment Your new role The successful individual will provide 2nd line infrastructure support to an expanding customer base, covering a whole range of technologies and software solutions. As the 2nd Line Support Engineer, your daily duties will include, but won't be limited to: Managing customer incident and service requests through an internal ticketing system Monitoring customer environments and systems Liaising with 3rd party vendors to log issues and faults Performing upgrades, maintenance and fixes to a range of systems and software Performing out of hours changes Supporting projects with the more senior members of the team What you'll need to succeed The ideal candidate will be eager and willing to learn with an enthusiastic and proactive approach to work. You'll thrive in a supportive team environment, showing excellent interpersonal skills and the ability to communicate effectively with technical and non-technical people, via both telephone and face-to-face. From a technical aspect, the 2nd Line Support Engineer will have experience across the following stack: Networking (Cisco, Dell) Windows OS Active Directory Citrix SQL VMware F5 What you'll get in return In addition to a competitive salary of up to £30,000, the 2nd Line Support Engineer will receive a generous benefits package including onsite parking, private healthcare and an attractive pension scheme to name but a few. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Swanstaff Recruitment is an award winning agency working on behalf of its prestigious client in IT solutions service sector who is currently looking for an experienced IT Systems & Support Engineer . The role is full time, permanent and offering an excellent salary package. The Role: The Information Technology (IT) Department provides support for all the IT systems, services and telecommunications including fixed and mobile to all the sites worldwide. The IT Systems and Support Engineer will be responsible for the IT infrastructure and ensuring tickets & tasks on the IT helpdesk are completed for swift resolution of faults. Key Responsibilities and Duties: To be responsible for the day-to-day delivery of first-line and second-line support to the organization and act as the first point of contact on the IT Service Desk. To provide IT support & preventative maintenance for all the office sites worldwide. To update Service Desk calls with progress notes, detailing progress on the task for both the end user and other team members. Communicate with all relevant parties affected by any task in a timely, professional manner. Ensure that IT issues & faults reported to the IT team are resolved in the shortest possible time, meeting the department's service level targets, and minimizing the disruption to systems critical to the business operations. Ensuring the smooth running of all (IT) Information technology systems and Communications Technology (ICT) systems. Ensure the IT data centres' comprising of primary and disaster recovery systems are running efficiently. And perform regular health checks & assessment to check hardware status and labelling of equipment & cables are up to date. Ensure IT assets are always kept up to date using tools and spread sheets. Resolve complex hardware / software problems including printing issues or email provisions. Administration and support for Office 365, Exchange online. Administration and support for both mission critical Azure and AWS hosted cloud-based systems. Perform Installations, configurations, setting up of servers, workstations and mobile devices. To take a pro-active approach in this job role, through monitoring the performance of systems and making regular routine inspections of installed equipment and taking corrective avoidance actions to prevent wider problems. Prioritise support and maintenance tasks in order to meet service level expectations. What Experience, Skills and Attributes you will need to be successful? Hands on strong technical experience. Strong Windows Server, Active Directory, Exchange, Office 365, Exchange online skills. Excellent Networking skills (DNS,DHCP,TCP/IP, Firewalls, switch management) Working knowledge of Cloud computing environments. Working knowledge of voice platforms (e.g. VoIP, PBX, Skype for Business, Contact centres) Energetic, goal oriented, detail conscious and be very methodical in her / his approach to projects. Able to present a confident professional presence to customers. Ability to communicate effectively verbally and in writing. IT Certification e.g. ITIL, MCSE, MCSA, VCP, etc. Microsoft operating system qualification(s) MCP, with a good working knowledge of server & desktop operating systems, CompTIA A-plus / Network-plus or equivalent qualifications covering computer servicing / maintenance and trouble-shooting. Experience working in ITIL Service Desk / environment. Credible knowledge/experience in Microsoft Windows 10 and Office 365, Exchange Online administration. Credible knowledge of networking TCP/IP, DHCP, DNS, VPN and Cisco Meraki Firewall, Switches and Wireless Access Points. Credible knowledge/experience of supporting Active Directory, Group policies. Field Service technical support experience in complex and diverse IT environments. Working knowledge of data storage systems, data backup and restoration methods, email filtering and anti-virus / security products. Good working knowledge of telecommunication including fixed and mobile. Working knowledge and experience in supporting virtual infrastructure and systems namely Hyper-V or VMware. Working knowledge and experience in supporting storage systems namely EMC SAN, Data domain backup systems. Working knowledge of backup solution/systems. Experience in supporting Android and iOS mobile devices. Full & clean driving license. Person specification: A strong desire and focus on continued improvements and personal development A desire to be part of an overall team and achieve team goals To continually strive to improve overall firm effectiveness Proven ability to work under pressure and with other people Work with a sense of urgency Attention to detail Successful applicants will receive benefits package, including generous pension scheme, free car park and rewarding working environment. Apply now or call Tom Kurczab in our Dartford branch ! Looking for a tool to help you with your job search? Download the Swanstaff APP now for all our latest vacancies, career advice and more! EMPOWERING PEOPLE WITH OPPORTUNITIES Swanstaff Recruitment is an equal employment company.

Senior Infrastructure Analyst Salary: Competitive + Additional Benefits Location: Bournemouth My client, the UK's leading retirement housebuilder of privately owned property are looking to recruit a passionate and enthusiastic Senior Infrastructure and Platforms Analyst to join their growing team. The role encompasses implementing operation projects, business driven change and escalated support issues. This is a Permanent opportunity. Key Responsibilities: You'll be responsible for maintaining the administration, installation, configuration and operation of IT systems used within the business. You'll investigate and evaluate reported problems and provide support by either achieving a solution directly or outsourcing to external support/3rd parties Required to provide technical support, assessment and design service for new initiatives and projects. You'll assess risks to critical systems' availability and integrity by planning, designing, testing and maintaining recovery procedures and maintenance plans Skills and Experience Required: Experience with Windows Server systems, Microsoft Exchange (2013), Office 365 and Cisco Strong knowledge of VMWare vSphere Good knowledge and understanding of Powershell and/or other languages Solid network experience; ability to design and support a Cisco network environment Certifications such as CCNA, MCSA, VCP would be extremely desirable If this is the right opportunity for you then please apply below or for more information, please contact Millie Carter at Sanderson Recruitment on or please email

1st Line Support Technician - Ashford - £25,000 Role : 1st Line Support Technician Location : Ashford Salary : £25,000 **Interviewing Immediately - Apply Now** Are you looking for a new job role in a very accessible area of Ashford with great opportunities and room to develop? This fast-growing MSP have been providing expert IT solutions in the market for over 10 years. Now, they are looking for experienced 1st Line Support Technicians to assist with their installations, configurations and ongoing support of computers, networks, servers, hardware and software both remotely and on-site for a large range of reputable clients. This company offers plenty of training and can guarantee the progression you deserve. They have a substantial budget for external training courses and certifications in Microsoft and many other technologies. With one of the best benefits packages around, and a quality-oriented approach, this could well be the perfect fit you've been searching for. Benefits: - ** Competitive Salary - up to £25K ** 33 days holiday ** Paid training and certification schemes ** Clear Career Progression ** Private pension fund Essential Skillset: - ** Experience with various versions of Windows (7, 8, 10, server 2008 R2, 2012) ** Windows Server - administration, troubleshooting, maintenance and backup/restore ** Active Directory / Group Policy ** Networking - DNS / DHCP, router setup and troubleshooting ** Office 365 and Microsoft exchange setup, administration and troubleshooting ** Hardware troubleshooting and maintenance Desirable Skillset: - ** Basic CISCO Experience ** Mobile Device Management / administration ** Knowledge of TCP/IP The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail or send your CV direct to me at (stuart . . co . uk) and call me on This role would be suitable for: 1st Line Engineer, 2nd Line Engineer, IT Support Tehcnician, IT Apprentice, IT Systems Analyst, Software Support Engineer, IT Support Engineer, Junior Support Engineer, IT Technical Engineer. Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, ITECCO are fast becoming the UK's most influential IT recruitment company.

This is an exciting opportunity to join a leading manufacturer as a Network Engineer based in Melksham on an initial 3-6 month contract. Client Details My client requires a Network Engineer on an initial 3-6 month term. Description The successful Network Engineer will be responsible for: Working as part of a global team to provide support to organisation networks Ensuring service meetings established SLAs Producing low-level and high-level designs for network & security solutions Monitoring network usage and planning upgrades and improvements Controlling implementation of any network changes Developing relevant documentation e.g. network diagrams, test documentation etc. Profile The successful Network Engineer will possess: Significant demonstrable experience as a Network Engineer Relevant qualification (CCNA, CCNP) or equivalent experience Ability to produce high-level and low-level designs Ability to research solutions that fit business requirements Strong understanding of large scale networks and MPLS Experience of troubleshooting Cisco routers, switches, wireless and Fortigate Firewalls Expert understanding of TCP/IP, VLANs, Routing protocols, Quality of Service, DNS, VOIP and VPN Willingness to travel occasionally to London/EMEA Good problem solving skills Job Offer £300 - £350 per day dependent on experience This role is outside scope of IR35

Job Title: Network Engineer Contract: Permanent, Full time Salary: £37,600 - £47,500 (depending on experience) Location: Cambridge, UK What it's about Are you an enthusiastic Senior Network Engineer with a solid understanding of network switching and routing, with real hands-on experience in a Cisco environment? The role of Senior Network Engineer would suit someone who has been working at the junior level but is keen to broaden their knowledge and skills by working in a supportive team with a wealth of experience to share. You will be a part of a valued group of network engineers based in Cambridge but in frequent contact with offshore colleagues in the Philippines to provide support and analysis on all technologies owned by the team. There are opportunities to gain valuable experience in all aspects of network engineering from supporting our new headquarters with thousands of End Users in the centre of Cambridge, to providing remote technical expertise to other offices supporting 5 million learners worldwide. We are committed to providing access to a range of flexible working options, and believe that getting the balance between work and home commitments is key to a high performing team. There are many forms of flexible working in practice at Cambridge Assessment, such as flexible start/finish times, working from home, part-time working and compressed hours. Please be open at the application stage in terms of your requirements, and we can see if these can be met. To find out more about our commitment to flexible working, take a look at our Flexible Working blog on LinkedIn. What you'll be doing Provide second/third line support for technologies that the team owns, including but not limited to areas such as routing, switching, load balancing, wireless networking, firewall security, (including VPNs), and authorisation access control. Manage and prepare for implementation projects in an operational and support environments including evaluation, feasibility, technical investigations, pilots and proof of concepts. Provide expert advice to help Line Management on technical capabilities of IT products within operational support environment, in order to assess the feasibility of proposed projects to determine appropriateness of IT solutions and to maintain alignment with the wider technical framework. Help ensure that best practice is applied and maintained in all aspects of Service and support. What we're looking for Qualifications Educated to a degree level or equivalent real life experience (required) Cisco CCNA (required) ITIL v3 Foundation (desirable) Check Point CCSA (desirable) VMware Certified Professional - Network Virtualisation (desirable) Skills Excellent communication and interpersonal skills with good customer focus Ability to design applications with a strong End User focus Analytical and logical thinking process Ability to work in and integrate with an established team of skilled engineers Understanding of server load balancers is desirable Experience Experience and working knowledge of networking technologies, particularly those offered by Cisco Working knowledge of wireless networking Working knowledge of firewall technologies Basic working knowledge of VMware Basic working knowledge of Linux Good understanding of Service Management processes Behaviours A technologist who can motivate the team technically Sets a high performance standard Can evidence possession of corporate values of openness, innovation & improvement, collaboration and responsibility Can stay calm in high pressured situations Inspires confidence Who we are Cambridge Assessment is Europe's largest assessment group, incorporating three major awarding bodies. It plays a leading role in researching, developing and delivering assessment to eight million candidates in 170 countries every year. The Group is a department of the University of Cambridge and a not-for-profit organisation. This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits. Benefits In addition to a competitive salary, we offer a comprehensive package of benefits to help with your life both inside and outside of work: Generous contributory pension 28 days annual leave, plus bank holidays Annual performance related bonus and increases (discretionary) Enhanced maternity/paternity pay Employee discount and cash back scheme at 2,500 retailers Cycle scheme Season Ticket Loan Subsidised staff restaurants Support for professional qualifications Discounted access to the University of Cambridge Sport Centre, along with various other local gyms. We know that diversity of thinking, backgrounds and approaches lead to innovation and create an atmosphere where everyone's contribution is valued. As well as wanting to create diverse teams, we also value diversity in the way our people approach their work. Work/life balance is important to us at Cambridge Assessment and we offer our colleagues a range of flexible working options according to the needs of the business and the individual, so please let us know of any flexible working requirements when applying and we can see how we can support you. The closing date for receipt of applications is 28/10/2019 and interviews will be held on Week commencing 4th Nov. . If you're successful at interview stage we will ask you to undergo background screening (carried out by Credence Background Screening Ltd), to ensure that all information provided to us is accurate. We wish you all the very best with your application. CAMBRIDGE ASSESSMENT IS AN EQUAL OPPORTUNITIES EMPLOYER

Cisco Network Analyst - Cisco Network Engineer - Cisco Consultant Engineer - Cisco Network Designer for a new Infrastructure Upgrade / Replacement project based close to Poole, Dorset - 6 month contract - daily rate between £300 to £350 per day. I am looking for a CCNP or CCDP level Cisco Network Analyst - Cisco Network Engineer - Cisco Consultant Engineer - Cisco Network Designer with experience of LAN, WAN, Wireless, Firewall management and configuration; (e.g. Checkpoint, Palo Alto, Fortinet, Cisco ASA), IP Telephony - Skype for Business, Cisco Teams or similar. Any Avaya/Nortel experience would be good. The 6 month contact will involve leading, planning and implementing the migration from my client's existing, distributed Nortel/Avaya PBX and contact centre to a new environment which will also involve Microsoft Skype/Teams. At the same time you will be involved with refreshing their Cisco core Infrastructure including an upgrade to their wireless infrastructure and planning a new wide area network replacement. As stressed this contract demands strong CCDP/CCNP level Networking skills along with a thorough knowledge and extensive experience of traditional TDM PBX with VoIP, contact centre, unified messaging migration to SIP-based hybrid-cloud model. Experience of the Avaya/Nortel would be a distinct advantage as would exposure to the major firewall vendors. This Cisco Network Analyst - Cisco Network Engineer - Cisco Consultant Engineer - Cisco Network Designer contract is predominately based close to Poole, with occasional travel to regional sites. The daily rate for an initial 6 month contract is between £300 to £350 per day. Please contact me with your CV for a swift response.

1st Line Support Technician Runcorn Our client is a global and award-winning company with over 800 employees worldwide, with 300+ based at their offices in Leeds. They are a technology company focused on keeping roads moving through electronic tolling and smart mobility solutions. From their Mersey Office on Manor Park in Runcorn, they look after the Mersey Gateway, an award-winning toll bridge in the Halton Borough. Their technology has replaced the traditional pay booths and instead uses their state of the art technology and automatic number plate recognition to seamlessly process payments over the crossing and enhance the movement for their road users. They are growing their Team and need additional support within their first line technical support department, delivering to a user base of approximately 500 staff split over multiple projects. The successful Candidate will be providing analysis, diagnosis, escalation and resolution of customers' IT issues and carrying out customer requests for new IT hardware, software and access. Key Responsibilities: Act as a point of contact for phone calls, emails and self-service tickets from internal staff regarding IT issues, queries and requests. -1st line support, troubleshooting of IT-related problems from in-house software to hardware, such as mobiles, Laptops, PCs, thin-clients and Printers. Work to the achievement of established Key Performance Indicator targets (such as Average Speed of Answer and First Contact Resolution). Escalate unresolved calls to the relevant support teams. Log all calls in the Service Desk Call ITSM tool (SolarWinds WebHelpDesk) Take ownership of user issues and follow up the status on behalf of the user and communicate progress in a timely manner. Maintain a high degree of customer service for all support queries and adhere to all service management principles. Log issues and follow up with 3rd party vendors and suppliers Publishing support documentation to assist staff with requests for information. Active Directory: creating user accounts, resetting passwords, creating groups etc Skills & Knowledge required: At least 2 years IT Service Desk and/or Call Centre experience required - specifically supporting multi-site environments. Experience with using and troubleshooting Outlook 2013/O365 within a network environment (including but not limited to permissions, calendar sharing & delegation) Microsoft Exchange 2013/Office 365 administration: creating shared mailboxes, distribution lists and amending permissions. Strong knowledge of Microsoft-based operating systems with emphasis on Windows 7/10 and Office 2013/2016 Telephony support, Cisco Unified CM Administration Desktop DNS, TCP/IP and DHCP fault finding. Troubleshoot network issues Citrix knowledge, Xen App, Receiver. PC Hardware Salary £19,000 - £21,000 DoE and other benefits will include: Flexible shifts Modern office Breakout area with vending machines and free hot drinks Pool table and PlayStation4 Free massages! Free Wi-Fi Discretionary annual bonus Pensions scheme Healthcare cash back plan Life insurance Cycle to work scheme Dress down days Free fruit Length of service awards Up to 3 extra length of service holidays Employee Assistance Programme Regular health and wellbeing events If you feel like you meet the above criteria for the 1st Line Support Technician, then please apply now!

Expanding digital disruptor seek Infrastructure Engineer: A graduate with 2-4 years commercial IT Support experience, you will be responsible for system support, alongside the design, development and testing of new technical based solutions in line with our client's technical roadmap. This is an exciting opportunity for a candidate looking to join an expanding team, at a time when the business is undertaking a full evolution for all production solutions and implementing a full cloud based infrastructure. Looking for the usual Microsoft skill set of: Active Directory / O365 / Azure / Windows server OS / desktop support, but as they're focused on moving the business towards the Google Cloud Platform, some experience of: G-suite, GCP & also AWS would be highly beneficial. Other beneficial skills to have: *MDM experience *Cisco Meraki *Mimecast *Monitoring systems *Keeping to strict customer based SLA's Willing to work on call, not a 9-5 person, experience of working in an SMC/NOC or SOC would be good. On call would be introduced to the role on a rolling shift basis amongst members of the team - initially ad-hoc out of hours IT incident support - it is not anticipated this will be a taxing element of the role. CCNA Certification would prove beneficial, but is not essential. Background: *Degree level education *Maximum 4 years 1st / 2nd line support *Previous experience of working in a service desk operation *Strong working knowledge or MS Windows desktop and server operating system *Strong working knowledge of Desktop, Laptop and server hardware *Good working knowledge of networking to include, firewalls, Routers, TCP IP and structured cabling *Previous experiencing working with Cloud computing and virtualisation, beneficial but not essential Personal Qualities: *Self-motivated with the ability to work under your own initiative *Ability to work within a team environment *Effective communication skills *Enthusiastic with a positive attitude *Conscientious with an excellent attendance record *Motivated through the delivery of a quality service

Working within the IT infrastructure, you will help support the global IT infrastructure across worldwide offices. This will including proactive monitoring of systems, analysis with insight to carry out optimised changes, ensure operational functionality and provide support to a diverse range of stakeholders. Client Details Our client operates a leading electronic trading platform that enables fixed income market participants to efficiently trade various types of fixed-income instruments using their own patented trading technology. The client has a global user-base in the thousands that are able to access to multiple bond markets as well as credit default swaps and other fixed-income securities. Description Worked on or ready to engage in an Agile way of working Proactively and vigilantly monitors the systems environment. This will include Storage, Windows, Linux, VMWare technologies. Troubleshoot, participate in incidents and resolve systems related problems Anticipates the impact of new workload on existing infrastructure before implementing changes, and adhere to change control procedures Participate in Design and Capacity Planning RHEL 7, Satellite and automation, preferably with Ansible Carry out projects on the IT systems from end-to-end Profile Minimum 5-8 years' managing systems infrastructure experience Must have clear communication skills and a sound work ethic Clearly and understandably present technical solutions to non-technical staff Experience of working within an ITIL framework Engaging with senior managers and key stakeholders Good knowledge of Linux, we utilise RedHat Enterprise 7 & 6.5 Cloud experience, AWS preferable Red Hat Satellite Terraform and Ansible, Packer for automation IBM MQ knowledge, preferable Scripting experience (Bash, Python) Working knowledge of Cisco UCS hardware Expert VMWare (5.5 and above) knowledge/hands on experience including vCOPS, command line usage, backup and restore technologies Good knowledge of Microsoft operating Systems Good usage and management of monitoring solutions (e.g.…SolarWinds, Nagios, DataDog) Strong knowledge of storage (Pure SAN) systems including storage management, monitoring and reporting capabilities. Good working understanding of OS networking - firewalling, Routing tables, gateways, tcp / udp, Good Microsoft Active Directory knowledge Experience in a multi-site environment with a user base of 300+ Application Servers - File / Print / Mail / DNS / NTP / DHCP Job Offer Competitive salary + benefits Fast-paced rewarding environment which allows the candidate to continue developing their skill set.

Office365, Bloomberg, Reuters, Trade Floor, Financial Services, Networking, Cisco, Avaya Telefony, iOS, Advanced Excel We have a really great new permanent opportunity for someone with IT support experience in a trading / finanical services company to join a leading financial company with $1 Trillion of assets under management. Working near Leicester Square / Trafalgar Square close to a London Charing Cross station you will be responsible for ensuring all IT hardware, software and applications is available and live with minimal distruption during working office hours. There will be a need for some European travel. To fulfill this role we are looking for candidates who are: * Bright, capable and able * Flexible * Willing to travel to other Euro offices * Have an excellent attention to detail Skills required are:- * Experience of providing IT / Infrastructure support within a trading / financial services company * Minimum 2 years IT support experience across hardware, software, networking, office365 * Must be customer facing * Able to prioritise * Able to work in a demanding environment (at times) * Understanding around Bloomberg, Reuters or other trading platforms needed In return for your commitment you will receive an excellent basic salary, discretionary bonus, life cover, medical cover, dental cover, shopping discounts, gym membership, pension scheme, excellent leave etc. Interested? Then please email your CV to Roger at Jump IT in the first instance.

IT Support Technician - up to £28k Retail Harlow, Essex A market leader, an online retail seller based in Harlow is looking to recruit an IT Support Technician. This is a fantastic opportunity to join a team with plenty of career development and progression opportunities. Skills / Environment - Not all are Essential! IT Support Experience Microsoft Certified Systems Engineer (MCSE) Cisco Certified Network Associate (CCNA) Firewalls/Routers/Switches/Servers Active Directory Security Software Support Role Overview As the successful IT Support Technician, you will be responsible for helping to maintain and support the growing company's network and IT Infrastructure. Your role will encompass basic network support, software support and system backups. The successful IT Support Technician will be energetic, highly driven and have an enthusiastic outlook. The ability to multi-task is a must and excellent problem-solving skills. This role is Monday - Friday 9am-5:30pm however, some Weekend/ Bank Holidays and flexible working hours are required during peak periods. There is also an Out of Hours on call Rota. Salary: up to £28k Benefits: 20 Days Holiday, Bonus and Pension This role may suit candidates, who hold the following job titles: IT Support, IT Support Tech, IT Technician, IT Tech, Support Technician, Support Tech, Junior Network Engineer, Junior Network Technician Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. ). Deerfoot is acting as an Employment Agency in relation to this vacancy.

We are looking for a highly motivated and enthusiastic individual to join our clients existing team of experienced support technicians in this rewarding role, you will be responsible for providing proactive maintenance and support for key clients and the delivery of exceptional on-site support. Daily duties will range from; resolving client technical issues; full server side diagnosis and troubleshooting to maintain IT infrastructure; PC and server assembly and on site troubleshooting and installation as necessary. Candidates will need to be calm under pressure, have a positive, friendly, can-do attitude and a good sense of humour. Key Skills Required - Essential IP networks (VPN, Vlan, DNS, DHCP and IP routing) Implementing Server products (Active Directory, WSUS, Fileservers, SQL) Active hardware (Firewalls, switches, routers and NAS/SANs) Wifi (Configuring and securing) Project Management (Technical sales/design, project lead and implementation) Deploying Office, Office 365 and Exchange migrations. Virtualisation products Security related qualification or relevant experience Backup systems (Veeam, Solarwinds etc) Key Skills Required - Desirable The design and administration of wireless systems. Experience of hosted or cloud based VOIP/SIP telephony systems (ie. Skype/Lync, NEC, VoiceFlex etc). Cisco or Microsoft or ITIL certifications Knowledge of Azure Experience working with data cabling Knowledge of Audio-visual equipment or CCTV Working towards industry recognised IT Certifications an advantage This is a full time permanent position offering a starting salary of between £23,000 and £30,000 dependent on experience. If you would be interested in learning more about this role please send an up to date CV detailing your skills and experiences.

Becoming a Network Project Team Leader with Capita IT and Networking Due to an internal promotion Capita IT & Networks Project delivery team have a new role for Team leader to manage a team of Network Project Engineers and TDA's. This role will encompass some hands on project delivery as well as leading, motivating and being an escalation point for the rest of the team. We are open on location for this role. The team are based remotely across the UK, although ideally based around the Midlands to the South. It would suit a Senior/Principal Network Engineer, or Network TDA who might be looking to step into more of a management role. What you will do: Manage, motivate and lead a team of Network Engineers, TDA's, including appraisals, PDR's, training, motivating and being an escalation point for problems Requirements gathering and network systems specification; High and Low Level network design in accordance with best practice and defined standards; Regular liaison with assigned project managers to ensure clear and defined scopes of work and accurate, achievable project milestones and tasks; Regular liaison with the resource scheduler to ensure best use of skills and time; Implementation of network systems in accordance with the design and/or requirements, and in accordance with standard change control procedures; To implement, configure, test and install new or existing network equipment as specified, in accordance with the systems specification documentation, departmental procedures and/or the installation instructions as defined in the manufacturer's manuals and bulletins, taking full responsibility for the implementation on the customers' site; Full technical ownership and responsibility for network deliverables of assigned projects; Full ownership and responsibility for project handover into support, using the standard OAIS (Operational Acceptance Into Service) process; To complete all configuration details and documentation in order to provide an accurate record of the systems installed; Your experience will include: Have a strong networking background and be Cisco certified (CCNP minimum). Cloud experience highly advantageous. Have a good understanding of project and programme delivery and experience in working in complex corporate environments. Be customer-focused with excellent communication skills at all levels. Be people-focused with the ability to inspire and motivate - previous team lead/people management experience preferable. Be able to work under pressure and deal with escalations and rapid business change. Be a morale builder. Have a positive and infectious attitude and a willingness to contribute. Be proactive. Be enthusiastic and energetic and willing to drive the team's (and their own) personal development and growth agendas. About Capita IT and Networking Capita Networking Solutions are part of our IT and Networking business, and we specialise on connecting businesses worldwide. We're the UK's leading network integrator and joining us you'll build, integrate and manage some of the most advanced networks and ISP services for our clients. We have an unparalleled track record in delivering and supporting complex connectivity requirements across Wide Area Networks (WAN), Local Area Networks (LAN) and Wireless technologies, and we excel at delivering voice network services, unified communications and collaboration services. Capita IT and Networking are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too. What's in it for you? At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do. As well as a generous basic salary, we also give you 23 day's holiday (rising to 27), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you. What we hope you will do next Help us find out more about you by completing our short application process - click apply now . We understand you might have some questions before taking the step to apply - you can contact for guidance. Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership. | Become a Change Maker | Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Senior Service Desk Analyst (Lead) - Investment Manager We are exclusively partnered with a global Investment Manager, who are are looking to recruit a Senior Service Desk Analyst (Lead) and will be supporting over 500 users across international offices. Client Details Investment Manager, Financial Services Description Senior Service Desk Analyst (Lead) - Investment Manager We are exclusively partnered with a global Investment Manager, who are looking to recruit a Service Desk Analyst and will be supporting over 500 users across four international offices. The Service Desk Analyst is the first point of contact between end users and the Technology department. The Service Desk Analyst is responsible for recording the details of reported IT service issues and service requests, and working to either restore service as quickly as possible, or alerting and/or escalating them to the appropriate specialist support groups. The position requires technical troubleshooting abilities and excellent customer service skills. Separate to day to day Service Desk activities you will; Handle the voice infrastructure in the UK Be the contact for local infrastructure and network work with the infrastructure team Be the lead for the office dealing with third party providers Duties and Responsibilities To provide technical support; answering support queries either onsite or via phone or email To maintain a high degree of customer service for all support queries and adhere to all service management principle To take ownership of user problems and be proactive when dealing with user issue To log all calls on the call logging system and maintain full documentation Respond to enquiries from users and help them resolve any hardware or software problems Profile Windows 7/10 and other MS technologies Practical VMWare (Vsphere and/or Horizon View) experience Comp TIA A+ Previous Service Desk experience Cisco telephony, AV and video conferencing skills, Webex/Zoom MS, Cisco, VMware technical training and/or certifications are a plus Active Directory & Exchange Windows Office 2010, 2013 and Office 365/2016 Mobile Device Management (MDM) - Ideally Intune Good understanding of networking Service Desk, ServiceNow (Desirable) Video Conferencing systems Ability to work independently as well as part of a worldwide team Excellent communication and interpersonal skills Excellent stakeholder management and engagement skills (you will be dealing with VIP's on a daily basis) Ability to problem solve methodically Experience of working in highly regulated environments, ideally within UK Financial Services (Desirable) Worked in a local or global user base in the region of 250 - 600 users ITIL accredited (Desirable) Job Offer Excellent exposure to a 500 users across international offices Excellent exposure to different technology and Infrastructure Opportunity to travel internationally Location: Mayfair W1, London Benefits: £40,000 - 50,000 + 10-25% Bonus + Dental + Bupa Healthcare + Pension

DevOps/ Linux Administrator (Linux, Docker, Kubernetes) - £70,000 Our client is an exciting innovative company who specializes in the provision of online betting and gaming software to UK and global service providers. Experience The DevOps/ Linux Administrator (Linux, Docker, Kubernetes) the needs: 3+ years of working experience in IT departments with operational responsibility Excellent Linux skills Good networking skills Strong problem analysis and troubleshooting skills An ability to learn new technologies quickly Experience working with Devs and DevOps teams to implement, improve and maintain the continuous delivery pipeline Experience with Kubernetes cluster management platform based on Rancher Troubleshoot and analysis of network, servers and application issues Desirable skills for The DevOps/ Linux Administrator (Linux, Docker, Kubernetes) Atlassian suite (JIRA, Bitbucket, Confluence, Bamboo) Kubernetes and Docker skills (Rancher or other orchestration tools) Vmware Vcenter/Esxi skills CI/CD Tools skills - Codefresh / Jenkins / Bamboo Puppet or any other Configuration management tool Strong network skills with firewall and switches (Cisco and/or Checkpoint) Active Directory Scripting skills (bash/powershell/python) If you would like to apply for the DevOps/ Linux Administrator (Linux, Docker, Kubernetes)

Systems Engineers -BAU Reports to: IT Operations Manaager Location: London (Green Park) £50,000 - £55,000 + Excellent Benefits Package Overview: The IT & Telecoms team support in excess of 1,000 computers and 2,000 users across 25 prestige sites, 7 days a week. The IT Operations team design, implement and manage all the IT services on the internal network. The network is used by significant stakeholders and VIP Level people as well as everyday users. In addition the IT Operations team design, implement and maintain a number of other networks including private networks. About the role: The Systems Engineer reports to the IT Operations Manager and is the most senior technical point of escalation responsible for supporting the enterprise server infrastructure and responding to/ resolving tickets. The focus for the post holder is on troubleshooting technology problems related to Windows Servers, VMware, Exchange, Storage Area Networks, MDM and Remote Access Services. The post holder will work closely with the rest of the IT Operations team, and other IT staff, to ensure the highest degree of functionality and reliability to all enterprise servers. The role demands continued development of the IT systems to provide all computer users with the necessary access, independent of location. The standard working pattern is Monday to Friday. However, given the nature of the post and the necessity for out of hour's maintenance, the post holder will be expected to work evenings and weekends as required and take part in the weekend on call rota. The post holder may also receive and be prepared to respond whenever practical to calls at any time outside of the standard arrangements. The position is primarily based at Green Park, London however the post holder is responsible for the IT infrastructure at all residences within the prestige locations and is expected to travel when required. Key Duties: The Systems Engineer will: Continually evaluate, review and advise on current technologies in all areas of IT and infrastructure Contribute towards the design and implementation of the IT strategy, and help maintain the security controls as set out by the strategy and the Information Assurance Working Group (IAWG) Achieve and exceed the IT Operations KPI's by monitoring and maintaining current IT systems and networks; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends and determining system improvements Create, document, review and improve Standard Operating Procedures (SOPs) for all aspects of IT Operations and IT Security and Controls, ensuring compliance with Data Protection and Information Security Policies and the relevant regulatory requirements Respond to incidents and alerts, ensuring BAU continues without interruption and impact to service. Participate in the planning of projects and service transitions of new systems. Provide new and updated documentation and knowledge articles to maintain knowledge sharing and training for less experienced members of the team. Key Requirements: Educated to degree level with substantial experience in IT Infrastructure Support or IT Service Support. Specialist experience in one or more of the following technologies: - Service management (e.g. service management tools, incident, problem and change management). - End user computing (e.g. Windows 10, Office 2016, Bitlocker, Skype for Business, SCCM/Altiris) - Infrastructure (e.g. Windsor server 2, Active directory AD/DNS/DHCP, Microsoft exchange 2007-O365, VMWare, Backup and Recovery, SAN Management, Email Security, Web Filtering, Systems Monitoring, SQL Server, Mobile device management). Holding certification in Microsoft MCSA or MCITP, Citrix CCA-V, Cisco CCNA, PRINCE2 Practitioner orITIL v3 Foundation would be a definite advantage. Experience of security standards, best practices and principles. Excellent troubleshooting skills, with the ability to rapidly resolve system failures and maintain an operational infrastructure through planned maintenance work. Excellent communication skills and the ability to work collaboratively to build effective working relationships with a variety of internal and external stakeholders. Excellent organisational and time management skills, initiative and the ability to manage multiple priorities and deliver results. Takes a rigorous approach to standards of internal customer service and continuous improvement. Proactive in maintaining up-to-date industry knowledge Possess good judgement and decision making capability with the ability to remain level-headed under pressure.

Systems Engineers - Projects Reports to: IT Operations Manaager Location: London (Green Park) £50,000 - £55,000 + Excellent Benefits Package Overview: The IT & Telecoms team support in excess of 1,000 computers and 2,000 users across 25 prestige sites, 7 days a week. The IT Operations team design, implement and manage all the IT services on the internal network. The network is used by significant stakeholders and VIP Level people as well as everyday users. In addition the IT Operations team design, implement and maintain a number of other networks including private networks. About the role: The Systems Engineer reports to the IT Operations Manager and is the most senior technical point of escalation responsible for supporting the enterprise server infrastructure and responding to/ resolving tickets. The focus for the post holder is on troubleshooting technology problems related to Windows Servers, VMware, Exchange, Storage Area Networks, MDM and Remote Access Services. The post holder will work closely with the rest of the IT Operations team, and other IT staff, to ensure the highest degree of functionality and reliability to all enterprise servers. The role demands continued development of the IT systems to provide all computer users with the necessary access, independent of location. The standard working pattern is Monday to Friday. However, given the nature of the post and the necessity for out of hour's maintenance, the post holder will be expected to work evenings and weekends as required and take part in the weekend on call rota. The post holder may also receive and be prepared to respond whenever practical to calls at any time outside of the standard arrangements. The position is primarily based at Green Park, London however the post holder is responsible for the IT infrastructure at all residences within the prestige locations and is expected to travel when required. Key Duties: The Systems Engineer will: Continually evaluate, review and advise on current technologies in all areas of IT and infrastructure Contribute towards the design and implementation of the IT strategy, and help maintain the security controls as set out by the strategy and the Information Assurance Working Group (IAWG) Achieve and exceed the IT Operations KPI's by monitoring and maintaining current IT systems and networks; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends and determining system improvements Create, document, review and improve Standard Operating Procedures (SOPs) for all aspects of IT Operations and IT Security and Controls, ensuring compliance with Data Protection and Information Security Policies and the relevant regulatory requirements Respond to incidents and alerts, ensuring BAU continues without interruption and impact to service. Participate in the planning of projects and service transitions of new systems. Provide new and updated documentation and knowledge articles to maintain knowledge sharing and training for less experienced members of the team. Key Requirements: Educated to degree level with substantial experience in IT Infrastructure Support or IT Service Support. Specialist experience in one or more of the following technologies: - Service management (e.g. service management tools, incident, problem and change management). - End user computing (e.g. Windows 10, Office 2016, Bitlocker, Skype for Business, SCCM/Altiris) - Infrastructure (e.g. Windsor server 2, Active directory AD/DNS/DHCP, Microsoft exchange 2007-O365, VMWare, Backup and Recovery, SAN Management, Email Security, Web Filtering, Systems Monitoring, SQL Server, Mobile device management). Holding certification in Microsoft MCSA or MCITP, Citrix CCA-V, Cisco CCNA, PRINCE2 Practitioner orITIL v3 Foundation would be a definite advantage. Experience of security standards, best practices and principles. Excellent troubleshooting skills, with the ability to rapidly resolve system failures and maintain an operational infrastructure through planned maintenance work. Excellent communication skills and the ability to work collaboratively to build effective working relationships with a variety of internal and external stakeholders. Excellent organisational and time management skills, initiative and the ability to manage multiple priorities and deliver results. Takes a rigorous approach to standards of internal customer service and continuous improvement. Proactive in maintaining up-to-date industry knowledge Possess good judgement and decision making capability with the ability to remain level-headed under pressure.

Enterprise Architect My client is a leading secure IT Managed Service organisation with a current need to recruit a Entreprise Architect. The Network Design Architect will provide a technical expertise and support for the operation and the strategic development of the network estate and services for a Public Sector organisation in the West Midlands. Your main responsibilities will be: Planning, development and testing of Change Requests with an understanding of business impact. Provide 3rd/4th Line Technical Support both in and out of business hours. Develop technical routines and instructions for Support Teams. Delivering infrastructure solutions supported by the production of solution high and low level design documentation. Project experience (leading and management). Owning Technical relationships with Vendors. Subject matter experts to support presales. The successful Solutions Architect must possess: Data Centre and campus network design with strong experience working with routers, switches, LAN/WAN, DNS, load balancers and firewalls (Cisco, Juniper, Fortinet & Aruba). Experience of designing, deploying and supporting routing protocols such as BGP and OSPF and various VPN/encryption technologies. Working knowledge of monitoring tools such as SolarWinds, Nagios and CACTI. Virtualisation (VMware) - NSX. Strong Communication skills for both customers and senior management. If this role is of interest, please APPLY or get in touch with Léa on

Strong 2nd/3rd Line Support - MSP based in Brentford - £37k-£43k About the company The Client is an ISO-accredited tech company providing specialised computing solutions to businesses within the London area. They take pride in assisting businesses to reach their full potential. Not only do they have a Microsoft Gold certification, but they have also edged further up the IT support ladder to become the IT services company that provides the highest quality management standards to our customers. They have been in operation for over 20 years, which means more than two decades of customer satisfaction. Due to the size of businesses - between 5 and 1000 - they deal with, they have formed bonds with their customers, who trust them to monitor and provide sustainable, healthy solutions to their IT and telecom needs. Overview: Looking for a skilled 2/3rd line engineer who is a natural with implementing and supporting to a high level the full range of SMB infrastructure hardware, software and cloud services in an MSP environment. The ideal candidate must have had extensive experience with and be able to: *Recover broken servers - either from backup images or repairing failing boots. *Server and domain migrations experience and set up complete MS domains from scratch e.g. an office infrastructure migration or a new office setup. *Understand networking and be able to configure firewalls as well as troubleshoot network problems - ideally via packet capture analysis. Salary and benefits: *£37-43K Annual performance-related salary review and annual bonus. Quarterly performance review. *Pension. *Mobile phone and laptop. *MCSE training plan - study material, study leave, and exam costs provided. A bonus of £500 for every exam passed towards MCSE. *Regular opportunities for overtime. *Long service increases in holiday allocation - 1 day extra 1 year of service. *Other: Cycle to work scheme, Christmas & Summer Events + other social outings through the year. Nature of role: *3rd line support (including point of escalation for our helpdesk) *Carry out & manage infrastructure & migration projects for clients *Develop, document and roll out new products and processes *Planning, configuration, maintenance and upgrade of systems infrastructure including Servers, associated management systems and other core infrastructure components. *Primarily based at our Brentford office, but with regular project work at client sites across London. Skillset required: *At least 3 years IT support experience with an MSP or sole IT administrator for a medium-sized company. *No multiple short-term work stints or ex contractors. *Core technology experience: oWindows Server 2 (preferably MCSA/MSCE certified). oOffice 365, Exchange 2, including hybrid & Azure AD Connect. oNetworking: Firewalls (e.g. SonicWALL, Meraki, Cisco), Switches (e.g. HP, Cisco) oBackup/DR software & agent-based monitoring software: use, configuration, and ideally higher-level policy creation/management as well. oStorage: DAS/SAN (Dell, HP), NAS (Synology + others) *Has fixed broken servers, with client and Microsoft/3rd party vendors where required: oEither an individual "server won't boot" hardware/operating system issue oTroubleshoot interoperation/connectivity problems between multiple servers taking the view of the network as a whole oRecovered an entire server from backup *Configure and troubleshoot complex networking scenarios involving routing across various sites, VPNs, WAN connections/firewalls, VLANs *Can figure out a complex product or system, document it into processes such that 1st/2nd line can follow successfully, train other engineers to do it and monitor their output to ensure it stays done the right way. *Scripting (PowerShell) *Attention to detail. *Fluent in spoken and written English - required for telephone helpdesk calls and customer correspondence. *Car and full UK license - all travel costs to and from clients will be reimbursed. Skillset optional: *Living in West London to make commuting easier. *Hosting virtual servers in Azure/AWS or colocation site. *Shadow Protect *Kaseya/AEM Endpoint Management *Finance packages such as Sage/CCH/QuickBooks Great opportunities like this don't last long. Submit your CV now to . Alternatively, give Noz a call on to discuss whether this role is right for you and to answer any questions you may have.

JAMF Systems Administrator London, Finsbury & Camden Town £30,000 - £37,000 Why Us? Our client pride themselves on being different, and being cool. Build They work with you to realise your potential. They do so by creating an environment that grows careers, provides the best employee experiences and builds expertise to shape the world we live in. Supported by a community of open-minded individuals, together you achieve our personal best. Connect Their global network brings together different cultures, the top minds, ideas and expertise from around the world. One team, one plan, delivering consistent people and client experiences. Challenge They challenge the status quo. Using insight-led thinking and strategic know-how to create campaigns we are truly proud of. By channelling curiosity and creativity They deliver high impact work we and we have fun doing it! Our vision is to be the best agency you will ever work with. Why This Role? The purpose of this role is to support users and infrastructure across our UK Group businesses in order to make sure that our technology runs smoothly and efficiently, delivering a high level of service for our end users. This could include hands on support, installation of desktop hardware, application of group policies to automate tasks where possible, with a focus on streamlining and consolidating server infrastructure. In addition to the hands on elements IT policies and procedures will need to be defined and documents to ensure consistency throughout the group. You will be expected to manage your time effectively as the role will be split between one of our group companies where you will be the main point of contact and helping support The company and its global offices. Accountabilities Delivering the companies vision and growth - Liaise with local suppliers enabling access to IT supplies as and when required and maintenance of local office IT infrastructure - Assist with group and local projects to help the business move forwards, maintaining excellent communications with the IT Manager on all tasks and projects - Oversee local network and server configuration maintenance, trouble-shooting in the first instance before seeking higher level support - Assist in installing new/rebuilding existing servers and configuring hardware, peripherals, services, settings, directories and storage in accordance with standards, and project/operational requirements set by your manager - Research and recommend new technologies, equipment and services to purchase, fully documenting the systems that we put into place - Exposure to Support Office 365 administration along with SharePoint's online/One Drive - Overseeing computer security, patching, anti-virus updates - Assist IT management to maintain the Group AD environment including current and new group policies - Install and test computers and related network hardware in a LAN/WAN environment - Help create and maintain network diagrams of local sites and comprehensive documentation. Deliver the best (internal and external) client experiences - Manage and maintain the companies fleet of devices - Monitor and maintain the use of the office photocopiers and printers - Assist in developing and maintaining installation and configuration procedures - Maintain the organisation and inventory of all local office hardware and software - Create and maintain good user instructions for all applications and processes - Install, upgrade, configure, and troubleshoot local and wide area network hardware and IT infrastructure - Train local users on new software and solutions Deliver the best People experiences - Provide outstanding 1st and 2nd line IT support to users across the UK - Provide emergency or pre-planned out of hours support when required - Perform ad hoc IT related duties as assigned by your manager - Work seamlessly with your local and global IT colleagues, collaboratively solving problems as they arise YOU'LL BRING: 5+ years' experience in IT Ideally Microsoft MCSA or training for certification, a good knowledge of IT systems and hardware maintenance Windows Server 2008, 2012 & 2016 VMware ESXi and Veeam backup Active Directory Backup technologies and methodologies Good understanding of networking principles including DNS & DHCP Cisco Meraki firewall, LAN switch and networking technologies Office 365 administration, including 2FA, email, SharePoint and Teams Experience in both Mac and PC environments, JAMF would be a bonus. Experience of working in a busy, boutique environment, where creating relationships with the team is crucial Great communication and interpersonal skills whilst being incredibly organised The ability to be accurate and work to deadlines even under pressure, whilst working co-operatively with others in a team, handling information in confidence and with discretion

The Client & Role Our Client is a global IT & Network Services provider. The remuneration package includes Circa £35K Basic Salary, Bonus and Benefits. Role & Key Responsibilities: Provide outstanding 2nd Line support to the company's clients. Monitor client infrastructure remotely. Provide the company's clients with over the phone support. Responsible for configuring and installing client infrastructures. Find root cause of issues by investigating 2nd line support calls. Effectively manage incidents all the way to resolution. Responsible for Clients' IT infrastructure and their operational effectiveness. Skills & Experience: Proven experience in providing engineering support within a customer facing role. NetApp experience and technical knowledge would be highly advantageous. NetApp qualifications (NCSE) are required, or evidence of actively working towards those. Excellent team player with ability to work on own initiative when needed. Ability to prioritise effectively and work towards SLAs. Security clearance would be ideal. Leadership skills are preferred. Confident communication skills both face to face and over the phone. Strong fault finding and troubleshooting skills. Ability to carry out root cause analysis. VMware certification would be highly advantageous. Experience with Cisco UCS and Hyperflex would be ideal. Good MS Server skills would be preferred.