The University of London
London, United Kingdom
The University of London Computer Centre are now seeking a Senior Systems Administrator for the support and development of infrastructure and application systems providing services to University of London Computer Centre customers.
The University of London
The University of London is one of the oldest and largest universities in the UK – and the most diverse. Established by Royal Charter in 1836, the University is recognised globally as a world leader in Higher Education. We are a federal institution consisting of 18 self-governing Colleges of outstanding reputation and a number of acclaimed central academic bodies. The University of London offers almost every subject covered in any University curriculum, delivering huge flexibility and choice to its students.
University of London Computer Centre
University of London Computer Centre (ULCC) develops and implements the IT strategy for the central University. This involves providing office applications on 1,400 PCs, operating more than 40+ servers and maintaining a high performance local network for specialist institutions across several locations. ULCC also supports over 54,000 distance learning students in association with the University of London International Programmes
As the Senior Systems Administrator, you will assist and make recommendations in the planning and development of the University of London Computer Centre technical infrastructure & managed hosting service. You will have involvement with the day to day operational running of ULCC services to ensure they achieve published performance levels and will be involved with the design and specification of new projects. You will have responsibility for specific projects for University of London Computer Centre and its customers run in accordance with the established ULCC project management methodology.
To be considered for this role you must have previous experience supporting customer systems in a service delivery environment and experience in a similar customer/student facing role. You will have good practical and theoretical understanding of the range of technical architectures in existence, especially Linux (predominantly RedHat), Windows Server (2008, 2012) & Unix (predominantly Sun Solaris), and a good working knowledge and theoretical understanding of computer networking including IP networking, routing protocols and network security. You will have a practical and theoretical understanding of mainstream applications including Apache, Tomcat, Java, Oracle, MySQL, LDAP, Shibboleth. You will be a pro-active and a problem solver with excellent attention to detail and excellent customer focus skills.
For a full person specification and job description, please download the below documents.
To apply for this role please submit your CV and Covering letter by clicking below. The close date for this role is midnight on Wednesday, 25 January 2017.
Pursuing excellence in education
Blue Logic Computers Systems Ltd
Thorner, Leeds, United Kingdom
2nd Line Support Engineer - Leeds - Upto £30,000 Fantastic benefits, career progression including external training and development. This position is based on the outskirts of Leeds on the A64 near Tadcaster
You will be involved in a variety of duties including;
Providing 2nd line technical support for hardware and software issues.
Ensure all calls are logged into the helpdesk system and progress notes are added to all calls.
Managing the timely resolution of open calls and call actions across all customers.
Proactively managing problem calls through to completion in a timely basis.
Proactively working to improve internal processes.
Pro-actively identifying potential problems and issues on customer sites and investigating if those problems could occur at other sites.
Identification of potential opportunities to replace or implement new solutions or equipment at customer sites
Ensuring SLA’s are met.
Sharing your technical knowledge and assisting your colleagues with issue resolution.
Research and development for internal system improvements.
Liaising directly with the company directors about new technologies and market developments
Delivering exceptional customer service and demonstrating the ability and desire to go ‘Above and beyond’ for our customers.
Providing ‘Out of Hours’ cover on a strict rota basis, as and when required.
Minimum 5 years experience in a technical support environment
A committed team player.
Able to work to your own initiative.
Work within a young talented dynamic team.
A flexible work ethic, working with the business to find a suitable solution to our customer’s issues.
Willingness to work out of normal hours to minimise customer disruption.
Comfortable working with complex problems involving hardware and software.
Comfortable dealing with customers over the phone and face to face on site when required.
Excellent knowledge of the following:
Desktop PC’s and Operating systems (Windows XP / Windows 7)
Networking and firewalls
Server set up, configuration and support - in particular Small Business Server 2003/8 and server 2003/8, Exchange 2003/7/10 – Ideally Microsoft Qualified
Very strong all round technical competence
Anti-virus software management and rollout;
Back up technology.
Data replication technologies.
Senior RF Design Engineer - Dublin €70,000 - €75,000 + Excellent Benefits Keywords: RF, Analog, LNA, PA, VCO, Mixers, CMOS, Cadence, ADT A Senior RF Design Engineer is sought for a required for leading technology company in Dublin. Responsibilities include: Design, Implementation & Verification of RF / Analog blocks / subsystems up to 10 GHz and contribute to the design of evaluation systems, test harnesses, IC test boards etc. Works as part of a cross-functional team to deliver the next generation products from concept to volume production Supports concurrent engineering activities to ensure on-going production of quality products with high yield Design, verify and document RF / Analog blocks /subsystems (e.g. LNA’s, PA’s, VCO’s, mixers), up to an operating frequency of 10GHz, using industry standard tools and design flows Work with IC Layout Design Engineers to optimise design and layout Create the necessary design and product documentation and host design reviews Characterise prototypes, developing test specifications and coordinate with test/product engineering to drive product releases Contribute to the development of the IC production test programme for RF blocks Actively participate in silicon bring-up and characterisation testing Support silicon debug activities such as FIB edits and metal revisions Skills Sought: Proven RF CMOS track record in volume production Experience in LNA’s, PA’s, VCO’s and mixers design In depth knowledge of complete IC Design Flow: Analog IC Architecture Design and Modelling; IP Evaluation and Selection, Analog/Digital partitioning in mixed-signal systems Knowledge of: High frequency CMOS RF design up to 10GHz High frequency CMOS analog design up to 2GHz preferred Low power IC design techniques Design in CMOS 90nm or less nodes Good working knowledge of Cadence suite of Analog design tools Excellent communication skills and ability to work on own initiative to come up with innovative solutions At least 5 years of experience in relevant product development
Aldgate, London, United Kingdom
Job Purpose (a succinct summary):
Manage and monitor all installed systems and infrastructure. Install, configure, test and maintain operating systems, application software and system management tools. Proactively ensure the highest levels of system and infrastructure availability. Monitor and test application performance for potential bottlenecks, identify solutions and work with senior engineering team to resolve. Provide 1st and 2nd line desktop support. Provide basic server support. Liaise with vendors for and other IT personnel for problem resolution. Providing telephone support to our Helpdesk by answering calls and raising tickets on our system. Field service support for new PC installs and emergency issues.
Key Responsibilities/Accountabilities (a breakdown of Job Purpose):
Understanding of Microsoft Exchange 2013, 2010
Understanding of Microsoft Server OS 2008, 2008R2 and 2012R2
Understanding of Network devices – Switches (Cisco, Brocade), Firewalls
Understanding of Remote Desktop Services and applications
Understanding of Microsoft Office 365
Diagnosing and Resolving (local and remote) hardware and software faults,
keeping within defined service level agreements
2nd line Support and assistance
Escalation (if required) to VNOC Manager and senior engineering team
Pro-actively provide ongoing support of network and email systems
Ensure all site documentation is accurate and up to date.
Complete and submit all time sheets in a timely manner when required.
Check Support Desk email account and tickets in call logging system for
Log all problems using the provided call logging system
Update all tickets allocated at each stage of the call, i.e. respond, update,
Take ownership of problems, troubleshooting them whilst constantly liaising
with the client and completing all paper work involved
Adhere to all company procedures including site and field service
ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016
Key Attributes (a breakdown of the ‘people’ and ‘technical’ skills):
Highly motivated and focused team player
Demonstrate an understanding of technical ability proficient with an ITE1
up to ITE2 (1st and 2nd line) At least 12-18 months commercial IT Support experience in
MS Server and Desktops – MCITP.
Support of email systems for client (Exchange, Outlook)
Networking Admin skills
Proven experience in installing, configuring and troubleshooting Windows 7, Windows 8 and Windows 10
Proven experience of troubleshooting GPO (group policy objects)
Experience of providing remote user support on the telephone and on
external client sites
Experience of troubleshooting Office 2007, 2010 and 2013
Experience in dealing with VIP users
Experience with virtualization for example – Vmware
Experience with monitoring systems
Good understanding of networking – OSI network layers, TCP/IP, DHCP
Understanding of data protection and data security
Demonstrate strong organisational skills
Have an understanding of what is required to communicate effectively
between various business levels both internally and externally (clients,
suppliers and vendors)
Exhibit time management skills
Attention to detail
Work well under pressure
Show flexibility - recognise that in line with client requests, from time to time
there could be a requirement to work outside of "normal" office hours.
Self-motivated and able to thrive in a fast moving, high pressure working
Client and team focused – understand the requirements of each
Demonstrate strong communication skills
Display a proactive approach
ITE1 ITE2 Job Description v.1.1 November 2016.doc – 2 November, 2016
Although not essential, it would be advantageous to have experience with the following:
Aderant software Mimecast
Note: The VNOC runs on a shift basis ranging from:
07:00 – 15:30
08:00 – 16:30
09:00 – 17:30
10:00 – 18:30
Your job description is a guidance as to performance and are not contractual terms