Residential Management Group Ltd
Northwich, Northwich, Cheshire West and Chester, UK
We're currently looking for an enthusiastic individual to take on the fast paced role of IT Service Support Analyst. This post provides Service Desk and Field Services Support to our employees and really is the face and voice of IT to both internal and external customers. Based at our Northwich Office near Manchester and servicing our employees nationwide. Your role will include: Providing an exceptional service, as an IT Service Support Analyst you'll be the first point of contact for all IT support faults, requests and guidance.Taking ownership for incident and service requests, communicating clearly with the people involved and remaining calm under pressure.We expect our staff to continuously improve service levels and develop IT processes so, to succeed in this post, you must be able to work using your own initiative. You must be: Customer focusedAnalyticalBe able to listen and communicate clearly.A hard worker who is willing to adapt to requirements. ITIL knowledge would provide a good grounding for this post, as would working knowledge of Microsoft Server 2008, Microsoft Exchange 2010, Active Directory, Citrix XenDesktop 7.2, Windows 7 and the Office 2013 suite. Previous IT Field Service or Desktop Support experience although candidates who are familiar with IT Service Desk processes and keen to grow and develop in this type of role are welcome to apply. Benefits include 22 days holiday per annum pro rata, discounted gym membership, Dress down Fridays, Free Fruit, Travel loans, Pension plan, Life Assurance and a whole host of other company benefits. In return for your hard work, we ensure you are armed with the right tools you need to provide the best service. By demonstrating a positive and enthusiastic attitude, you will be rewarded with further job related training, development and career progression opportunities within the organisation. The Residential Management Group Limited - see our website rmgltd.co.uk for more information, is a one of the country's leading property companies with integrity and excellence as part of our core values.
Birmingham, Birmingham, West Midlands, UK
Java Developers: Work From Home or Office: £35K-£50K+Java / Developer / Work From home / Permanent / Birmingham / West MidlandsThe company:An internationally recognised and award winning company based in Birmingham City Centre is now looking for multiple Java Developers to join an established development team. The company boasts a very relaxed working environment with loads of flexibility for employees to manage their time efficiently. This includes flexible work hours and work from home options. Candidates are able to work from home up to 5days a week at their leisure. The company has won a range of award including being in the top 1000 companies in the UK to work for and winners of the official best companies award. Please see the below benefits package for this company, as well as the working from home. Candidates are also entitled to the below benefits which include: 75% of travel, buy or sell extra holiday, Fully funded higher educational courses plus loads more.The company has a very low rate of turnover for staff. They are continually providing progression opportunities for staff and are always looking at new technologies to bring into the company as part of their growth. The role:The successful candidates will be working in an exiting atmosphere where they can work at their own pace. Candidates will be working both on their own and as part of a wider team. Candidates will get great exposure to areas such as the latest Cloud technologies. Key responsibilities:*Coding in Java*Working both independently and as part of a much wider team*Maintain a high level of quality throughout the work*Identifying areas of learning and development to help your skills stay as up to date as possible*Managing your own time efficiently to take advantage of the flexible work life styleKey skills & experience:*Experience with Java is essential for this role*Any exposure or an understanding of MVC would also be highly desirable*Any experience working with web services would also be highly desirable. These could include: HTTP, REST, XML, XSLT or XPATH. Desirable skills of this role include: an understanding of Testing methodologies or frameworks. This could include JUnit but others will be considered. In this role candidates will get the opportunity to work on a variety of cutting edge languages and frameworks. These include: Node.JS, Amazon Web Services (e.g.: EC2, SES, SQS, Elasticache, DynamoDB, CloudSearch), NO SQL, plus loads more. Full training opportunities are available if there are areas you may not be confident with. Working from home and flexible work optionsThe company allows all employees the chance to work from home or from a remote location but this wont stop you from getting a chance to come into the office when you please. To confirm candidates can work from either home or the office. This is a great opportunity to join an established, yet rapidly growing organisation through an exciting period of change. The salary on offer for this position is £40,000 - £50,000+, plus and excellent company benefits package. *75% of rail travel*Extra time off during December (more family time)*Fully funded higher educational options*Cinema Clubs*Fitness Classes*Regular company wide trips both in the UK and abroad (optional) and funded by the company*Fun clubs*Pension*Introductions to other team members*Free shopping vouchers*An on site library*Free Food in the fridges*Take your birthday off*Leadership and coaching programmes*Festive events*Running clubs*Cycle to work scheme*Potential to earn 1 month extra of free holidays. So you can earn 1 months work off for free. *Charity programmes so you can dedicate some of your working hours to a charity*Social committees*Child care vouchers*Child care hampers (so when you have new addition to the family the company will send you a hamper to help!) *Free Teas and Coffees *A fully funded Christmas party (as well as other events during the year)*Any exposure or an understanding of MVC would also be highly desirable*The chance to work with other teams and departments*Chill out areas with TVs, laptops and tablets. *10 days extra holidays to sell*Free eye tests*Fresh FruitThe company also offers a lot more perks on top of the above. If you are interested or know anyone who may be interested please get in touch. There are multiple roles available with this company and they are all out of growth. The interview stages will consist of a phone interview and a face to face. A full list of benefits can be sent on request. The company boasts great transport links including: Rail, Road, Driving, Cycle and bus links. The company offers great scope for progression (both vertical and horizontal). Contract candidates will also be considered for this role. A full copy of the job spec can be sent. Feel free to drop me an email or give me a call if you have any questions about the role. pub/ash-pumma/45/61a/1b2/ http://pub/ash-pumma/45/61a/1b2/Spring Technology is acting as an Employment Business in relation to this vacancy.Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Sky Betting and Gaming
Leeds, West Yorkshire, UK
At Sky Betting & Gaming we don't have team Teams we have Tribes. Each Tribe is made up of small, agile and autonomous squads who work collaboratively with a shared purpose. So whether you join our Bet Tribe, Early Careers Tribe or anything in between, you will work with a group of people with raw energy, natural talent, and the kind of spirit that helps us think big, act bold, and change the game. It all means that we've created the kind of workplace that wins awards such as a place on the prestigious list of Sunday Times 100 Best Companies to Work For. The Challenge: A Service Lifecycle Release Manager in Enterprise Services is responsible for continuously improving the service availability levels of our Enterprise Service products: Workday, IaM, Cherwell, Interact and liaising with other 3rd parties that provide services to the Enterprise Services and IT area such as Slack and Microsoft. Working in partnership with their peers they will reduce outstanding or future service risks, manage in-flight incidents and a post-mortem, (report to glean insight from service metrics). Manage change control and release management processes within the department. Who are you? You thrive when working on Incidents command & post-mortems. You are comfortable taking charge of in-flight incident command and control including out of hours (on an on-call rota if required).You are comfortable being responsible for appropriately communicating the problem to both engineering teams and senior management and coordinating in-house engineering teams and 3rd parties to resolve issues as and when they arise.You are skilled at running Post Incident Reviews (PIR) on any significant incident and ensuring any necessary future mitigations are actioned.You can manage the reporting and insight on the data platform service availability. This includes service available metrics, incident response metrics like MTTR, and incident volume metrics like MTBF. Insight from this data should be used to drive appropriate actions to improve service levels and relationships with 3rd parties.You govern the risk of both re-occurrence and known weaknesses that haven't hit yet. This includes future failure or capacity risks, and the SLRM will be involved in the design phase of delivery to allow them to highlight and mitigate weaknesses, and ensure appropriate forward capacity planning and resilience testing.You work with the relevant area's and Engineering Managers to ensure appropriate change management occurs in a high-frequency release agile environment. All releases for relevant products will need to be coordinated in such a fashion that all risk is mitigated before releasing the necessary change into production.You plan all releases in to an overall schedule that allows each area impacted to understand the risk and the actual change being implemented into live while liaising with projects change and BAU change areas within Enterprise Services so all impacts are understood to the various connected systems. You will be the Enterprise Services representative on the Change Advisory Board. What you've done? You will have previous experience in a service/change management role, working with 3rd party suppliers and managing internal facing systems. Familiarity with service management software like Service Now, Cherwell Graphite, OpsView is an advantage. You will have extensive experience working with internal development teams working in an agile environment and managing large scale customer facing websites is desirable.You will be pro-active with energy and drive for continuous improvement and have a focus on delivering results.You will be expected to be an excellent communicator with the ability to relate technical issues in simplistic and meaningful way to colleagues and 3rd parties. What can we offer you: A fantastic working environmentEmpowerment to make decisions and shape the way we workA culture where you are free to experiment - if you make a convincing pitch - no-one is going to say "no"A team that will support you even when things don't work - it's ok to fail as long as we learnFlexible working with a competitive salary and a bonus scheme where we share in the company's success as a team Based in Yorkshire, we have grown to become one of the UK's leading online betting and gaming companies. A business driven by bleeding edge technology, that brings the excitement of sports betting, casino games, poker and bingo to over 200,000 customers a day & growing! It's a workplace like no other, with a mission to make Betting & Gaming better. And we want you to be part of it.
Location: Client site, IpswichCompetitive base salary plus benefitsJoining Vodafone is more than a job, what we do matters. We don't just carry minutes, texts and data - we carry people's lives. And that's a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love.And what's it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.Customer Operations at Vodafone We're passionate about exceeding our customers' expectations and making a big difference to their lives, always going the extra mile to deliver the best possible service. Whether it's on the phone or online, we are there to provide vital support when our customers need it. We strive to make sure that through our products & services, people feel free to live their lives their way and that their journey with us is a simple as it can be. About the roleWe're looking for a dedicated Customer Operations Manager to drive a first class service. The role acts as the key point of contact, building strong relationships with the customer and the service operational teams. Working within an ITIL framework (all disciplines) to identify and implement remedial activities impacting customer service and driving service improvements. You will manage the day to day running of the service offering, ensuring customer loyalty through quality, speed and innovation. You will be based from the offices of the customer, and you will be key to the success of the smooth running of the customers' fixed line strategy.There will be a varied array of day to day queries and tasks that you will encounter, all of which you will need to deal with a professional and timely manner, managing virtual and multi-disciplined teams to deliver.You will bring experience within Service Delivery, and managing virtual teams to manage the escalation of incidents to resolution. This role will be client site based in Ipswich with occasional travel to London and Manchester.Commitment from VodafoneVodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people's individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company. We're at our best when you're at yours. Power to you